Today the California Public Utilities Commission announced the results of an independent evaluation of PG&E’s Smart Meter program. The audit, conducted by The Structure Group, found that the meters — and the associated billing — are accurate. However, it did fault PG&E’s customer service practices for exacerbating the problem of Smart Meter-related complaints about high bills. The New York Times Green blog has more on the audit.
Over the last year, complaints about Smart Meters have been increasing. Last month, the town of Fairfax passed an emergency ordinance putting a moratorium on the installation of Smart Meters, citing concerns about accuracy, safety, and privacy. Last week the city of Watsonville followed suit, and the issue is being hotly contested in Santa Cruz County.
Earlier this summer, Sasha Khokha reported on consumer concerns about Smart Meters in the Central Valley on KQED’s The California Report.