Website Help


KQED.org looks and works best in a modern browser. Current versions of all three of our supported browsers are available to download for free at the links below.

Download Firefox for PC, Mac or Linux

Download Safari for PC or Mac

Download Chrome for PC or Mac

Download Internet Explorer for PC

If your question does not appear below, please send it to faq@kqed.org

Site Features

What do I need to know before adding my comment to a KQED blog or another page on KQED.org?

See our community discussion guidelines for more information on participating in our blogs other online comment threads.

How can I sign up to be reminded of an upcoming television program?

Each upcoming television program is accompanied by a “remind me” link, which can be accessed by locating the individual program page using one of our schedules or our search function.

Just click on the link and you’ll have two options for reminders:

“Add to Calendar” – add a particular airing to your own calendar of choice: Outlook, iCalendar, Google, etc. If you access your calendar on your phone then this way it will also show up on your phone notifications screen. “Email Reminder” – just give us your email address, and we’ll send you a brief message the day before the broadcast reminding you to tune in.

Please note that we do not offer radio reminders at this time.

What is KQED’s privacy policy?

Your privacy is very important to KQED. Read our privacy policy for details about our commitment to ensuring the privacy of you and your family.

What are KQED’s terms of service?

KQED.org is devoted to supporting an online and offline community in Northern California. Read our terms of service to learn the rules that govern your use of KQED.org.

Technical Questions

Is KQED.org secure?

KQED.org uses secure servers to protect your personal information, including your name, address, and credit card information.

Any page at kqed.org that asks you for personal information is highly secure. Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information.

To further ensure your security, we use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

See our privacy policy for more information on how we protect your information.

How do I change the on-screen font size?

Most browsers make it easy for you to change the font size on web pages. Hold down the “Control” key (PC) or “Command” key (Mac) and the “+” key to increase the font size one setting. Continue clicking and it will continue to increase it incrementally. To decrease the font size hold down the “Control” or “Command” key and the “-” key at the same time.

How do I listen to KQED.org radio online?

For answers to all your questions about KQED radio live streaming and podcasts, visit Radio Streaming/Podcast Help.

Private: What plug-ins do I need to use all the features of KQED.org?

KQED.org takes advantage of new technology to give you a dynamic Web experience that’s fast and easy to use. The following plug-ins — all available via free downloads — will help you get the most out of KQED.org.

Multimedia To stream video, you will need the Flash Player. Download Flash (at adobe.com)

To play downloaded video and podcasts, use iTunes or Quicktime. Download iTunes (at apple.com) Download Quicktime (at apple.com)

To stream audio, you will need the Flash Player, as well as the Real Player for some legacy content. Download Flash (at adobe.com) Download Real (at real.com)

PDF Reader Adobe Reader

How do I download PDFs?

To download a file in Adobe PDF format, you must have Adobe Reader installed on your computer. If you do not already have Adobe Reader installed, the software is available for free from Adobe. Once you have Adobe Reader installed on your machine, you should be able to view the files in PDF format by clicking on the “PDF” link.

Please Note: If you click on links in a PDF, a Security Warning may appear. Please click the “Allow” button to proceed to the featured website. This Adobe Reader feature is intended for your protection, and cannot be disabled on our end. We apologize for any inconvenience.

KQED Public Media for Northern CA