'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division
Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday
Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage
Tech Giants Urged to Clamp Down on Misinformation in Spanish and Other Languages
LGBTQ Groups Call on Facebook to Remove Misleading Ads About HIV Prevention Drugs
As Facebook Pivots to Private Platforms, How Will We Monitor Fake News and Hate Speech?
Facebook, Instagram, WhatsApp Back up After Global Outage
Targeting Online Privacy, Congress Sets A New Tone With Big Tech
Facebook's Terrible, Horrible, No Good, Very Bad Year
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You can hear her work on \u003ca href=\"https://www.npr.org/search?query=Rachael%20Myrow&page=1\">NPR\u003c/a>, \u003ca href=\"https://theworld.org/people/rachael-myrow\">The World\u003c/a>, WBUR's \u003ca href=\"https://www.wbur.org/search?q=Rachael%20Myrow\">\u003ci>Here & Now\u003c/i>\u003c/a> and the BBC. \u003c/i>She also guest hosts for KQED's \u003ci>\u003ca href=\"https://www.kqed.org/forum/tag/rachael-myrow\">Forum\u003c/a>\u003c/i>. Over the years, she's talked with Kamau Bell, David Byrne, Kamala Harris, Tony Kushner, Armistead Maupin, Van Dyke Parks, Arnold Schwarzenegger and Tommie Smith, among others.\r\n\r\nBefore all this, she hosted \u003cem>The California Report\u003c/em> for 7+ years, reporting on topics like \u003ca href=\"https://soundcloud.com/rmyrow/on-a-mission-to-reform-assisted-living\">assisted living facilities\u003c/a>, the \u003ca href=\"https://www.npr.org/sections/alltechconsidered/2014/12/01/367703789/amazon-unleashes-robot-army-to-send-your-holiday-packages-faster\">robot takeover\u003c/a> of Amazon, and \u003ca href=\"https://www.kqed.org/bayareabites/50822/in-search-of-the-chocolate-persimmon\" rel=\"noopener noreferrer\">chocolate persimmons\u003c/a>.\r\n\r\nAwards? Sure: Peabody, Edward R. Murrow, Regional Edward R. Murrow, RTNDA, Northern California RTNDA, SPJ Northern California Chapter, LA Press Club, Golden Mic. Prior to joining KQED, Rachael worked in Los Angeles at KPCC and Marketplace. She holds degrees in English and journalism from UC Berkeley (where she got her start in public radio on KALX-FM).\r\n\r\nOutside of the studio, you'll find Rachael hiking Bay Area trails and whipping up Instagram-ready meals in her kitchen.","avatar":"https://secure.gravatar.com/avatar/87bf8cb5874e045cdff430523a6d48b1?s=600&d=blank&r=g","twitter":"rachaelmyrow","facebook":null,"instagram":null,"linkedin":"https://www.linkedin.com/in/rachaelmyrow/","sites":[{"site":"arts","roles":["administrator"]},{"site":"news","roles":["edit_others_posts","editor"]},{"site":"futureofyou","roles":["editor"]},{"site":"bayareabites","roles":["editor"]},{"site":"stateofhealth","roles":["editor"]},{"site":"science","roles":["editor"]},{"site":"food","roles":["editor"]},{"site":"forum","roles":["editor"]}],"headData":{"title":"Rachael Myrow | KQED","description":"Senior Editor of KQED's Silicon Valley News Desk","ogImgSrc":"https://secure.gravatar.com/avatar/87bf8cb5874e045cdff430523a6d48b1?s=600&d=blank&r=g","twImgSrc":"https://secure.gravatar.com/avatar/87bf8cb5874e045cdff430523a6d48b1?s=600&d=blank&r=g"},"isLoading":false,"link":"/author/rachael-myrow"}},"breakingNewsReducer":{},"campaignFinanceReducer":{},"firebase":{"requesting":{},"requested":{},"timestamps":{},"data":{},"ordered":{},"auth":{"isLoaded":false,"isEmpty":true},"authError":null,"profile":{"isLoaded":false,"isEmpty":true},"listeners":{"byId":{},"allIds":[]},"isInitializing":false,"errors":[]},"navBarReducer":{"navBarId":"news","fullView":true,"showPlayer":false},"navMenuReducer":{"menus":[{"key":"menu1","items":[{"name":"News","link":"/","type":"title"},{"name":"Politics","link":"/politics"},{"name":"Science","link":"/science"},{"name":"Education","link":"/educationnews"},{"name":"Housing","link":"/housing"},{"name":"Immigration","link":"/immigration"},{"name":"Criminal Justice","link":"/criminaljustice"},{"name":"Silicon Valley","link":"/siliconvalley"},{"name":"Forum","link":"/forum"},{"name":"The California Report","link":"/californiareport"}]},{"key":"menu2","items":[{"name":"Arts & Culture","link":"/arts","type":"title"},{"name":"Critics’ Picks","link":"/thedolist"},{"name":"Cultural Commentary","link":"/artscommentary"},{"name":"Food & Drink","link":"/food"},{"name":"Bay Area Hip-Hop","link":"/bayareahiphop"},{"name":"Rebel Girls","link":"/rebelgirls"},{"name":"Arts Video","link":"/artsvideos"}]},{"key":"menu3","items":[{"name":"Podcasts","link":"/podcasts","type":"title"},{"name":"Bay Curious","link":"/podcasts/baycurious"},{"name":"Rightnowish","link":"/podcasts/rightnowish"},{"name":"The Bay","link":"/podcasts/thebay"},{"name":"On Our Watch","link":"/podcasts/onourwatch"},{"name":"Mindshift","link":"/podcasts/mindshift"},{"name":"Consider This","link":"/podcasts/considerthis"},{"name":"Political Breakdown","link":"/podcasts/politicalbreakdown"}]},{"key":"menu4","items":[{"name":"Live Radio","link":"/radio","type":"title"},{"name":"TV","link":"/tv","type":"title"},{"name":"Events","link":"/events","type":"title"},{"name":"For Educators","link":"/education","type":"title"},{"name":"Support KQED","link":"/support","type":"title"},{"name":"About","link":"/about","type":"title"},{"name":"Help Center","link":"https://kqed-helpcenter.kqed.org/s","type":"title"}]}]},"pagesReducer":{},"postsReducer":{"stream_live":{"type":"live","id":"stream_live","audioUrl":"https://streams.kqed.org/kqedradio","title":"Live Stream","excerpt":"Live Stream information currently unavailable.","link":"/radio","featImg":"","label":{"name":"KQED Live","link":"/"}},"stream_kqedNewscast":{"type":"posts","id":"stream_kqedNewscast","audioUrl":"https://www.kqed.org/.stream/anon/radio/RDnews/newscast.mp3?_=1","title":"KQED Newscast","featImg":"","label":{"name":"88.5 FM","link":"/"}},"news_11891063":{"type":"posts","id":"news_11891063","meta":{"index":"posts_1591205157","site":"news","id":"11891063","score":null,"sort":[1633460706000]},"guestAuthors":[],"slug":"repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division","title":"'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division","publishDate":1633460706,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>A former Facebook data scientist told Congress on Tuesday that the social network giant’s products harm children and fuel polarization in the U.S. while its executives refuse to change because they elevate profits over safety. And she laid responsibility with the company’s CEO Mark Zuckerberg.\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"Frances Haugen, former Facebook employee\"]'The company's leadership knows how to make Facebook and Instagram safer but won't make the necessary changes because they have put their astronomical profits before people.'[/pullquote]Frances Haugen testified to the Senate Commerce Subcommittee on Consumer Protection, Product Safety, and Data Security. Speaking confidently at a charged hearing, she \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">accused the company\u003c/a> of being aware of apparent harm to some teens from Instagram and being dishonest in its public fight against hate and misinformation.\u003c/p>\n\u003cp>“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”\u003c/p>\n\u003cp>“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”\u003c/p>\n\u003cp>The former employee challenging the social network giant with 2.8 billion users worldwide and nearly $1 trillion in market value is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook in 2019, she worked for 15 years at tech companies including Google, Pinterest and Yelp.\u003c/p>\n\u003cp>Haugen said the company has acknowledged publicly that integrity controls were crucially needed for its systems that stoke the engagement of users, but then it disabled some of those controls.\u003c/p>\n\u003cp>In dialogue with receptive senators of both parties, Haugen, who focused on algorithm products in her work at Facebook, explained the importance to the company of algorithms that govern what shows up on users’ news feeds. She said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.\u003c/p>\n\u003cp>Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.\u003c/p>\n\u003cp>Senators agreed.\u003c/p>\n\u003cp>“It has profited off spreading misinformation and disinformation and sowing hate,” said Democratic Sen. Richard Blumenthal of Connecticut, the panel’s chair. “Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook, we need more Facebook — which means more pain, and more money for Facebook.”\u003c/p>\n\u003cfigure id=\"attachment_11891071\" class=\"wp-caption alignnone\" style=\"max-width: 2560px\">\u003cimg class=\"wp-image-11891071 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg\" alt=\"In the foreground is the back of Frances Haugen's out-of-focus head, and seated beyond her, and in focus, are Senators Marsha Blackburn and Richard Blumenthal on either side of her head.\" width=\"2560\" height=\"1644\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg 2560w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-800x514.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1020x655.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-160x103.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1536x986.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-2048x1315.jpg 2048w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1920x1233.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\">\u003cfigcaption class=\"wp-caption-text\">Senators Marsha Blackburn (R-Tenn.), left, and Richard Blumenthal (D-Conn.) listen as former Facebook employee and whistleblower Frances Haugen testifies before the Senate Committee on Commerce, Science, and Transportation on Capitol Hill, Oct. 5, 2021, in Washington, D.C. \u003ccite>(Drew Angerer/Pool/ AFP/via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Haugen said she believed Facebook didn’t set out to build a destructive platform. But “in the end, the buck stops with Mark,” she said referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"Sen. Richard Blumenthal (D-Conn.)\"]'Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook.'[/pullquote]Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns for potential negative impacts of Instagram.\u003c/p>\n\u003cp>The government needs to step in with stricter oversight of the company, Haugen said.\u003c/p>\n\u003cp>Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. A number of bipartisan legislative proposals for the tech industry address data privacy, protection of young people and anti-competitive conduct. But getting new laws through Congress is a heavy slog. The Federal Trade Commission has adopted a stricter stance recently toward Facebook and other companies.\u003cbr>\n[ad fullwidth]\u003cbr>\nThe subcommittee is examining Facebook’s use of information from its own researchers on Instagram that could indicate potential harm for some of its young users, especially girls, while it publicly downplayed the negative impacts\u003c/p>\n\u003cp>For some of the teens devoted to Instagram, the peer pressure generated by the visually focused platform has \u003ca href=\"https://www.kqed.org/arts/13897329/facebook-calls-links-to-depression-inconclusive-these-researchers-disagree\">led to mental health and body-image problems\u003c/a> and, in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.\u003c/p>\n\u003cp>One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.\u003c/p>\n\u003cp>Because of the drive for user engagement, Haugen testified, “Facebook knows that they are leading young users to anorexia content … It’s just like cigarettes. Teenagers don’t have any self-regulation. We need to protect the kids.”\u003c/p>\n\u003cp>[aside postID=\"news_11891045\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2019/12/cellphone-1920-1020x681.jpg\"]Haugen has come forward with a wide-ranging condemnation of Facebook, buttressed with tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit. She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest but the company hides what it knows.\u003c/p>\n\u003cp>“The company intentionally hides vital information from the public, from the U.S. government and from governments around the world,” Haugen said. “The documents I have provided to Congress prove that Facebook has repeatedly misled the public about what its own research reveals about the safety of children, the efficacy of its artificial intelligence systems and its role in spreading divisive and extreme messages.”\u003c/p>\n\u003cp>After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.\u003c/p>\n\u003cp>As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens age 10 to 12.\u003c/p>\n\u003cp>Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 assault on the U.S. Capitol.\u003c/p>\n\u003cp>After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That, she says, was the moment she realized “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”\u003c/p>\n\u003cp>[aside label ='More Stories' tag='silicon-valley']Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.\u003c/p>\n\u003cp>Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.\u003c/p>\n\u003cp>“Even with the most sophisticated technology, which I believe we deploy, even with the tens of thousands of people that we employ to try and maintain safety and integrity on our platform, we’re never going to be absolutely on top of this 100% of the time,” Nick Clegg, Facebook’s vice president of policy and global affairs, said Sunday on CNN’s “Reliable Sources.”\u003c/p>\n\u003cp>That’s because of the “instantaneous and spontaneous form of communication” on Facebook, Clegg said, adding, “I think we do more than any reasonable person can expect to.”\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. Whistleblower Frances Haugen told senators on Tuesday that lawmakers need to step in.","status":"publish","parent":0,"modified":1633477256,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":28,"wordCount":1332},"headData":{"title":"Facebook Whistleblower Frances Haugen Details How Company Hurt Kids, Fuels Division | KQED","description":"Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. Whistleblower Frances Haugen told senators on Tuesday that lawmakers need to step in.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division","datePublished":"2021-10-05T19:05:06.000Z","dateModified":"2021-10-05T23:40:56.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11891063 https://ww2.kqed.org/news/?p=11891063","disqusUrl":"https://ww2.kqed.org/news/2021/10/05/repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division/","disqusTitle":"'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division","nprByline":"Marcy Gordon \u003cbr> The Associated Press","templateType":"standard","featuredImageType":"standard","path":"/news/11891063/repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>A former Facebook data scientist told Congress on Tuesday that the social network giant’s products harm children and fuel polarization in the U.S. while its executives refuse to change because they elevate profits over safety. And she laid responsibility with the company’s CEO Mark Zuckerberg.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'The company's leadership knows how to make Facebook and Instagram safer but won't make the necessary changes because they have put their astronomical profits before people.'","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"Frances Haugen, former Facebook employee","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Frances Haugen testified to the Senate Commerce Subcommittee on Consumer Protection, Product Safety, and Data Security. Speaking confidently at a charged hearing, she \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">accused the company\u003c/a> of being aware of apparent harm to some teens from Instagram and being dishonest in its public fight against hate and misinformation.\u003c/p>\n\u003cp>“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”\u003c/p>\n\u003cp>“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”\u003c/p>\n\u003cp>The former employee challenging the social network giant with 2.8 billion users worldwide and nearly $1 trillion in market value is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook in 2019, she worked for 15 years at tech companies including Google, Pinterest and Yelp.\u003c/p>\n\u003cp>Haugen said the company has acknowledged publicly that integrity controls were crucially needed for its systems that stoke the engagement of users, but then it disabled some of those controls.\u003c/p>\n\u003cp>In dialogue with receptive senators of both parties, Haugen, who focused on algorithm products in her work at Facebook, explained the importance to the company of algorithms that govern what shows up on users’ news feeds. She said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.\u003c/p>\n\u003cp>Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.\u003c/p>\n\u003cp>Senators agreed.\u003c/p>\n\u003cp>“It has profited off spreading misinformation and disinformation and sowing hate,” said Democratic Sen. Richard Blumenthal of Connecticut, the panel’s chair. “Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook, we need more Facebook — which means more pain, and more money for Facebook.”\u003c/p>\n\u003cfigure id=\"attachment_11891071\" class=\"wp-caption alignnone\" style=\"max-width: 2560px\">\u003cimg class=\"wp-image-11891071 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg\" alt=\"In the foreground is the back of Frances Haugen's out-of-focus head, and seated beyond her, and in focus, are Senators Marsha Blackburn and Richard Blumenthal on either side of her head.\" width=\"2560\" height=\"1644\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg 2560w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-800x514.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1020x655.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-160x103.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1536x986.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-2048x1315.jpg 2048w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1920x1233.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\">\u003cfigcaption class=\"wp-caption-text\">Senators Marsha Blackburn (R-Tenn.), left, and Richard Blumenthal (D-Conn.) listen as former Facebook employee and whistleblower Frances Haugen testifies before the Senate Committee on Commerce, Science, and Transportation on Capitol Hill, Oct. 5, 2021, in Washington, D.C. \u003ccite>(Drew Angerer/Pool/ AFP/via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Haugen said she believed Facebook didn’t set out to build a destructive platform. But “in the end, the buck stops with Mark,” she said referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook.'","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"Sen. Richard Blumenthal (D-Conn.)","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns for potential negative impacts of Instagram.\u003c/p>\n\u003cp>The government needs to step in with stricter oversight of the company, Haugen said.\u003c/p>\n\u003cp>Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. A number of bipartisan legislative proposals for the tech industry address data privacy, protection of young people and anti-competitive conduct. But getting new laws through Congress is a heavy slog. The Federal Trade Commission has adopted a stricter stance recently toward Facebook and other companies.\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cbr>\nThe subcommittee is examining Facebook’s use of information from its own researchers on Instagram that could indicate potential harm for some of its young users, especially girls, while it publicly downplayed the negative impacts\u003c/p>\n\u003cp>For some of the teens devoted to Instagram, the peer pressure generated by the visually focused platform has \u003ca href=\"https://www.kqed.org/arts/13897329/facebook-calls-links-to-depression-inconclusive-these-researchers-disagree\">led to mental health and body-image problems\u003c/a> and, in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.\u003c/p>\n\u003cp>One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.\u003c/p>\n\u003cp>Because of the drive for user engagement, Haugen testified, “Facebook knows that they are leading young users to anorexia content … It’s just like cigarettes. Teenagers don’t have any self-regulation. We need to protect the kids.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11891045","hero":"https://ww2.kqed.org/app/uploads/sites/10/2019/12/cellphone-1920-1020x681.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Haugen has come forward with a wide-ranging condemnation of Facebook, buttressed with tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit. She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest but the company hides what it knows.\u003c/p>\n\u003cp>“The company intentionally hides vital information from the public, from the U.S. government and from governments around the world,” Haugen said. “The documents I have provided to Congress prove that Facebook has repeatedly misled the public about what its own research reveals about the safety of children, the efficacy of its artificial intelligence systems and its role in spreading divisive and extreme messages.”\u003c/p>\n\u003cp>After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.\u003c/p>\n\u003cp>As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens age 10 to 12.\u003c/p>\n\u003cp>Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 assault on the U.S. Capitol.\u003c/p>\n\u003cp>After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That, she says, was the moment she realized “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"More Stories ","tag":"silicon-valley"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.\u003c/p>\n\u003cp>Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.\u003c/p>\n\u003cp>“Even with the most sophisticated technology, which I believe we deploy, even with the tens of thousands of people that we employ to try and maintain safety and integrity on our platform, we’re never going to be absolutely on top of this 100% of the time,” Nick Clegg, Facebook’s vice president of policy and global affairs, said Sunday on CNN’s “Reliable Sources.”\u003c/p>\n\u003cp>That’s because of the “instantaneous and spontaneous form of communication” on Facebook, Clegg said, adding, “I think we do more than any reasonable person can expect to.”\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11891063/repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division","authors":["byline_news_11891063"],"categories":["news_29992","news_223","news_6188","news_8","news_13","news_248"],"tags":["news_28321","news_20149","news_249","news_29990","news_2451","news_2109","news_353","news_5800","news_4965"],"featImg":"news_11891077","label":"news"},"news_11891045":{"type":"posts","id":"news_11891045","meta":{"index":"posts_1591205157","site":"news","id":"11891045","score":null,"sort":[1633456072000]},"guestAuthors":[],"slug":"why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday","title":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday","publishDate":1633456072,"format":"standard","headTitle":"NPR | KQED News","labelTerm":{"term":253,"site":"news"},"content":"\u003cp>When Facebook suffered an outage of about six hours on Monday, businesses suffered along with it. The platform and its Instagram and WhatsApp siblings play key roles in commerce, with some companies relying on Facebook's network instead of their own websites.\u003c/p>\n\u003cp>But on Monday, that network came crashing down. It wasn't a hack, Facebook said, but rather a self-inflicted problem.\u003c/p>\n\u003cp>An update to Facebook's routers that coordinate network traffic went wrong, sending a wave of disruptions rippling through its systems. As a result, all things Facebook were effectively shut down, worldwide.\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003ch3>So, what happened?\u003c/h3>\n\u003cp>This week's outage struck around 11:40 a.m. ET. At about 6:30 p.m. ET, the company announced that it had resolved the problem and was bringing services back online.\u003c/p>\n\u003cp>[aside postID=\"news_11890948\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1344804031-1020x702.jpg\"]In an update on the outage, Facebook said that \"[c]onfiguration changes on the backbone routers that coordinate network traffic between our data centers\" blocked their ability to communicate and set off a cascade of network failures.\u003c/p>\n\u003cp>That explanation suggests the problem arose between Facebook and the Border Gateway Protocol, a vital tool underlying the internet.\u003c/p>\n\u003cp>Border Gateway Protocol is often compared with the GPS system or the Postal Service. Similar to ideas like map coordinates or ZIP codes, the system tells the rest of the world where to route traffic and information.\u003c/p>\n\u003cp>When a company can't use the gateway protocol, it's as if their online domains simply don't exist. But that didn't stop webpages, searches and messages from looking for Facebook's properties. And that, in turn, led to other problems.\u003c/p>\n\u003cp>\"Many organizations saw network disruptions and slowness thanks to billions of devices constantly asking for the current coordinates of facebook.com, instagram.com and whatsapp.com,\" tech expert Brian Krebs noted.\u003c/p>\n\u003cp>The outage came as Facebook faces intense scrutiny over its products and policies — including a whistleblower who is testifying before a Senate subcommittee on Tuesday — prompting some to wonder whether the company had been hacked. But the company said it was simply \"a faulty configuration change.\"\u003c/p>\n\u003cp>Facebook also stressed that there is \"no evidence that user data was compromised as a result of this downtime.\"\u003c/p>\n\u003ch3>Why did the outage last so long?\u003c/h3>\n\u003cp>The problem was made worse — and its solution more elusive — because the outage also whacked Facebook's own internal systems and tools that it relies on for daily operations. Employees also reportedly faced difficulty in physically reaching the space where the routers are housed.\u003c/p>\n\u003cp>\"From a technical perspective, they're going to have to review what they do and how they've designed things,\" cybersecurity expert Barrett Lyon said in an interview with NPR.\u003c/p>\n\u003cp>The outage cost the company tens of millions of dollars, MarketWatch says, comparing the company's lost hours with its most recent revenue report.\u003c/p>\n\u003cp>The disruption stands as one of Facebook's worst setbacks since a 2019 incident that took the platform offline for nearly 24 hours — an outage that, like Monday's, was attributed to a change in Facebook's server configuration.\u003c/p>\n\u003cp>Yesterday's Facebook outage lasted nearly an entire working day, leaving some businesses rattled and online habits frustrated.\u003c/p>\n\u003cp>Many people use Facebook, Instagram and WhatsApp to share photos and videos with their family and friends, but many businesses use the platforms as a primary tool, using them to advertise, connect with customers and sell products and services.\u003c/p>\n\u003cp>[aside label ='Related Coverage' tag='tech']Christopher Sumner, the owner of Lowcountry Overstock, a small clothing store based in South Carolina, says that while Monday's outage didn't severely impact sales, his main concern was losing touch with customers.\u003c/p>\n\u003cp>\"We've had longer periods when we've been locked out of Facebook completely, but our main concern was customer relations and not being able to communicate with customers,\" Sumner told NPR.\u003c/p>\n\u003cp>Sumner said they regularly make sales on Facebook Marketplace, the website's ecommerce platform. Despite Monday's disruption, Sumner says the recent outage isn't enough to make him take his business completely off Facebook.\u003c/p>\n\u003cp>\"While yes, there's been a few operational problems from the beginning with Facebook Marketplace, we wouldn't move our entire business or any portion of it, just because the sales are so good,\" Sumner said.\u003c/p>\n\u003cp>\u003cem>\u003cstrong>Editor's note\u003c/strong>: Facebook is among NPR's financial supporters.\u003c/em>\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"An update to Facebook's routers that coordinate network traffic went wrong. As a result, all things Facebook were effectively shut down worldwide.","status":"publish","parent":0,"modified":1633471156,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":23,"wordCount":744},"headData":{"title":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday | KQED","description":"An update to Facebook's routers that coordinate network traffic went wrong. As a result, all things Facebook were effectively shut down worldwide.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday","datePublished":"2021-10-05T17:47:52.000Z","dateModified":"2021-10-05T21:59:16.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11891045 https://ww2.kqed.org/news/?p=11891045","disqusUrl":"https://ww2.kqed.org/news/2021/10/05/why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday/","disqusTitle":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday","nprByline":"\u003ca href=\"https://www.npr.org/people/1019412563/jonathan-franklin\">Jonathan Franklin\u003c/a>, \u003ca href=\"https://www.npr.org/people/14562108/bill-chappell\">Bill Chappell\u003c/a>","path":"/news/11891045/why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>When Facebook suffered an outage of about six hours on Monday, businesses suffered along with it. The platform and its Instagram and WhatsApp siblings play key roles in commerce, with some companies relying on Facebook's network instead of their own websites.\u003c/p>\n\u003cp>But on Monday, that network came crashing down. It wasn't a hack, Facebook said, but rather a self-inflicted problem.\u003c/p>\n\u003cp>An update to Facebook's routers that coordinate network traffic went wrong, sending a wave of disruptions rippling through its systems. As a result, all things Facebook were effectively shut down, worldwide.\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003ch3>So, what happened?\u003c/h3>\n\u003cp>This week's outage struck around 11:40 a.m. ET. At about 6:30 p.m. ET, the company announced that it had resolved the problem and was bringing services back online.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11890948","hero":"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1344804031-1020x702.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>In an update on the outage, Facebook said that \"[c]onfiguration changes on the backbone routers that coordinate network traffic between our data centers\" blocked their ability to communicate and set off a cascade of network failures.\u003c/p>\n\u003cp>That explanation suggests the problem arose between Facebook and the Border Gateway Protocol, a vital tool underlying the internet.\u003c/p>\n\u003cp>Border Gateway Protocol is often compared with the GPS system or the Postal Service. Similar to ideas like map coordinates or ZIP codes, the system tells the rest of the world where to route traffic and information.\u003c/p>\n\u003cp>When a company can't use the gateway protocol, it's as if their online domains simply don't exist. But that didn't stop webpages, searches and messages from looking for Facebook's properties. And that, in turn, led to other problems.\u003c/p>\n\u003cp>\"Many organizations saw network disruptions and slowness thanks to billions of devices constantly asking for the current coordinates of facebook.com, instagram.com and whatsapp.com,\" tech expert Brian Krebs noted.\u003c/p>\n\u003cp>The outage came as Facebook faces intense scrutiny over its products and policies — including a whistleblower who is testifying before a Senate subcommittee on Tuesday — prompting some to wonder whether the company had been hacked. But the company said it was simply \"a faulty configuration change.\"\u003c/p>\n\u003cp>Facebook also stressed that there is \"no evidence that user data was compromised as a result of this downtime.\"\u003c/p>\n\u003ch3>Why did the outage last so long?\u003c/h3>\n\u003cp>The problem was made worse — and its solution more elusive — because the outage also whacked Facebook's own internal systems and tools that it relies on for daily operations. Employees also reportedly faced difficulty in physically reaching the space where the routers are housed.\u003c/p>\n\u003cp>\"From a technical perspective, they're going to have to review what they do and how they've designed things,\" cybersecurity expert Barrett Lyon said in an interview with NPR.\u003c/p>\n\u003cp>The outage cost the company tens of millions of dollars, MarketWatch says, comparing the company's lost hours with its most recent revenue report.\u003c/p>\n\u003cp>The disruption stands as one of Facebook's worst setbacks since a 2019 incident that took the platform offline for nearly 24 hours — an outage that, like Monday's, was attributed to a change in Facebook's server configuration.\u003c/p>\n\u003cp>Yesterday's Facebook outage lasted nearly an entire working day, leaving some businesses rattled and online habits frustrated.\u003c/p>\n\u003cp>Many people use Facebook, Instagram and WhatsApp to share photos and videos with their family and friends, but many businesses use the platforms as a primary tool, using them to advertise, connect with customers and sell products and services.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"Related Coverage ","tag":"tech"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Christopher Sumner, the owner of Lowcountry Overstock, a small clothing store based in South Carolina, says that while Monday's outage didn't severely impact sales, his main concern was losing touch with customers.\u003c/p>\n\u003cp>\"We've had longer periods when we've been locked out of Facebook completely, but our main concern was customer relations and not being able to communicate with customers,\" Sumner told NPR.\u003c/p>\n\u003cp>Sumner said they regularly make sales on Facebook Marketplace, the website's ecommerce platform. Despite Monday's disruption, Sumner says the recent outage isn't enough to make him take his business completely off Facebook.\u003c/p>\n\u003cp>\"While yes, there's been a few operational problems from the beginning with Facebook Marketplace, we wouldn't move our entire business or any portion of it, just because the sales are so good,\" Sumner said.\u003c/p>\n\u003cp>\u003cem>\u003cstrong>Editor's note\u003c/strong>: Facebook is among NPR's financial supporters.\u003c/em>\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11891045/why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday","authors":["byline_news_11891045"],"categories":["news_223","news_8","news_248"],"tags":["news_19133","news_29989","news_249","news_2451","news_250","news_5800"],"affiliates":["news_253"],"featImg":"news_11789507","label":"news_253"},"news_11890948":{"type":"posts","id":"news_11890948","meta":{"index":"posts_1591205157","site":"news","id":"11890948","score":null,"sort":[1633381629000]},"guestAuthors":[],"slug":"facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage","title":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage","publishDate":1633381629,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>Facebook and its Instagram and WhatsApp platforms suffered a worldwide outage that has extended for more than three hours on Monday. Facebook's internal systems used by employees also went down. Service had still not been restored as of 2 p.m.\u003c/p>\n\u003cp>The company did not say what might be causing the outage, which began around 8:40 a.m. PT. Websites and apps often suffer outages of varying size and duration, but hours-long global disruptions are rare.\u003c/p>\n\u003cp>\"This is epic,\" said Doug Madory, director of internet analysis for Kentik Inc. The \u003ca href=\"https://apnews.com/article/software-technology-business-71e6096a8fae0c44e988d3eefe9bca8e\">last major internet outage\u003c/a>, which knocked many of the world's top websites offline in June, lasted less than an hour. The stricken content-delivery company in that case, Fastly, blamed it on a software bug triggered by a customer who changed a setting.\u003c/p>\n\u003cp>Facebook's only public comment so far was a tweet in which it acknowledged that \"some people are having trouble accessing [the] Facebook app\" and that it was working on restoring access. Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a \"snow day.\"\u003c/p>\n\u003cp>So many people are reliant on Facebook, WhatsApp or Instagram as a primary mode of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\"They don't know how to contact the people in their lives without it,\" she said. \"They're more susceptible to social engineering because they're so desperate to communicate.\" Tobac said that during previous outages, some people received emails promising to restore their social media account if they would click on a malicious link that would expose their personal data.\u003c/p>\n\u003cp>The cause of the outage remains unclear. Madory said it appears that Facebook withdrew \"authoritative DNS routes\" that let the rest of the internet communicate with its properties.\u003c/p>\n\u003cp>[aside label=\"related coverage\" tag=\"facebook\"]Such routes are part of the internet's domain name system, or DNS, a key structure that determines where web traffic needs to go. DNS translates an address like \"facebook.com\" to an IP address like 123.45.67.890. If Facebook's DNS records disappeared, apps and web addresses would be unable to locate it.\u003c/p>\n\u003cp>Jake Williams, chief technical officer of the cybersecurity firm BreachQuest, said that while foul play cannot be completely ruled out, chances are good that the outage is \"an operational issue\" caused by human error.\u003c/p>\n\u003cp>Madory said there was no sign that anyone but Facebook was responsible, and discounted the possibility that another major internet player, such as a telecom company, might have inadvertently rewritten major routing tables that affect Facebook. \"No one else announced these routes,\" said Madory.\u003c/p>\n\u003cp>Twitter, meanwhile, chimed in from the company's main Twitter account, posting \"hello literally everyone\" as jokes and memes about the Facebook outage flooded the platform. Later, as an unverified screenshot suggesting that the facebook.com address was for sale circulated, Twitter CEO Jack Dorsey tweeted, \"how much?\"\u003c/p>\n\u003cp>The outage comes as Facebook faces a separate major crisis after whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that exposed the company's awareness of harms caused by its products and decisions. \u003ca href=\"https://apnews.com/article/facebook-whistleblower-frances-haugen-4a3640440769d9a241c47670facac213\">Haugen went public on \"60 Minutes\"\u003c/a> on Sunday and is scheduled to testify before a Senate subcommittee on Tuesday.\u003c/p>\n\u003cp>Haugen also had anonymously filed complaints with federal law enforcement alleging that Facebook's own research shows how it magnifies hate and misinformation and leads to increased polarization, and how Instagram, which it owns, specifically can harm teenage girls' mental health.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The Journal's stories, called \"The Facebook Files,\" painted a picture of a company focused on growth and its own interests over the public good. Facebook has tried to play down the research. Nick Clegg, the company's vice president of policy and global affairs, wrote to Facebook employees in a memo Friday that \"social media has had a big impact on society in recent years, and Facebook is often a place where much of this debate plays out.\"\u003c/p>\n\n","blocks":[],"excerpt":"The company said it was \"aware that some people are having trouble accessing [the] Facebook app\" and was working on restoring access. But it did not say what may be causing the 3-plus-hour outage. ","status":"publish","parent":0,"modified":1633455160,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":16,"wordCount":687},"headData":{"title":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage | KQED","description":"The company said it was "aware that some people are having trouble accessing Facebook app" and was working on restoring access. But it did not say what may be causing the 3-plus-hour outage. ","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage","datePublished":"2021-10-04T21:07:09.000Z","dateModified":"2021-10-05T17:32:40.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11890948 https://ww2.kqed.org/news/?p=11890948","disqusUrl":"https://ww2.kqed.org/news/2021/10/04/facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage/","disqusTitle":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage","nprImageCredit":"Richard Drew","nprByline":"Frank Bajak and Barbara Ortutay\u003cbr>The Associated Press","nprImageAgency":"AP","nprStoryId":"1043098635","nprApiLink":"http://api.npr.org/query?id=1043098635&apiKey=MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004","nprHtmlLink":"https://www.npr.org/2021/10/04/1043098635/facebook-whatsapp-instagram-outage?ft=nprml&f=1043098635","nprRetrievedStory":"1","nprPubDate":"Mon, 04 Oct 2021 16:12:00 -0400","nprStoryDate":"Mon, 04 Oct 2021 14:22:53 -0400","nprLastModifiedDate":"Mon, 04 Oct 2021 16:12:19 -0400","path":"/news/11890948/facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook and its Instagram and WhatsApp platforms suffered a worldwide outage that has extended for more than three hours on Monday. Facebook's internal systems used by employees also went down. Service had still not been restored as of 2 p.m.\u003c/p>\n\u003cp>The company did not say what might be causing the outage, which began around 8:40 a.m. PT. Websites and apps often suffer outages of varying size and duration, but hours-long global disruptions are rare.\u003c/p>\n\u003cp>\"This is epic,\" said Doug Madory, director of internet analysis for Kentik Inc. The \u003ca href=\"https://apnews.com/article/software-technology-business-71e6096a8fae0c44e988d3eefe9bca8e\">last major internet outage\u003c/a>, which knocked many of the world's top websites offline in June, lasted less than an hour. The stricken content-delivery company in that case, Fastly, blamed it on a software bug triggered by a customer who changed a setting.\u003c/p>\n\u003cp>Facebook's only public comment so far was a tweet in which it acknowledged that \"some people are having trouble accessing [the] Facebook app\" and that it was working on restoring access. Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a \"snow day.\"\u003c/p>\n\u003cp>So many people are reliant on Facebook, WhatsApp or Instagram as a primary mode of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"They don't know how to contact the people in their lives without it,\" she said. \"They're more susceptible to social engineering because they're so desperate to communicate.\" Tobac said that during previous outages, some people received emails promising to restore their social media account if they would click on a malicious link that would expose their personal data.\u003c/p>\n\u003cp>The cause of the outage remains unclear. Madory said it appears that Facebook withdrew \"authoritative DNS routes\" that let the rest of the internet communicate with its properties.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"related coverage ","tag":"facebook"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Such routes are part of the internet's domain name system, or DNS, a key structure that determines where web traffic needs to go. DNS translates an address like \"facebook.com\" to an IP address like 123.45.67.890. If Facebook's DNS records disappeared, apps and web addresses would be unable to locate it.\u003c/p>\n\u003cp>Jake Williams, chief technical officer of the cybersecurity firm BreachQuest, said that while foul play cannot be completely ruled out, chances are good that the outage is \"an operational issue\" caused by human error.\u003c/p>\n\u003cp>Madory said there was no sign that anyone but Facebook was responsible, and discounted the possibility that another major internet player, such as a telecom company, might have inadvertently rewritten major routing tables that affect Facebook. \"No one else announced these routes,\" said Madory.\u003c/p>\n\u003cp>Twitter, meanwhile, chimed in from the company's main Twitter account, posting \"hello literally everyone\" as jokes and memes about the Facebook outage flooded the platform. Later, as an unverified screenshot suggesting that the facebook.com address was for sale circulated, Twitter CEO Jack Dorsey tweeted, \"how much?\"\u003c/p>\n\u003cp>The outage comes as Facebook faces a separate major crisis after whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that exposed the company's awareness of harms caused by its products and decisions. \u003ca href=\"https://apnews.com/article/facebook-whistleblower-frances-haugen-4a3640440769d9a241c47670facac213\">Haugen went public on \"60 Minutes\"\u003c/a> on Sunday and is scheduled to testify before a Senate subcommittee on Tuesday.\u003c/p>\n\u003cp>Haugen also had anonymously filed complaints with federal law enforcement alleging that Facebook's own research shows how it magnifies hate and misinformation and leads to increased polarization, and how Instagram, which it owns, specifically can harm teenage girls' mental health.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The Journal's stories, called \"The Facebook Files,\" painted a picture of a company focused on growth and its own interests over the public good. Facebook has tried to play down the research. Nick Clegg, the company's vice president of policy and global affairs, wrote to Facebook employees in a memo Friday that \"social media has had a big impact on society in recent years, and Facebook is often a place where much of this debate plays out.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11890948/facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage","authors":["byline_news_11890948"],"categories":["news_8"],"tags":["news_249","news_2451","news_1089","news_5800"],"featImg":"news_11890953","label":"news"},"news_11866331":{"type":"posts","id":"news_11866331","meta":{"index":"posts_1591205157","site":"news","id":"11866331","score":null,"sort":[1616706041000]},"guestAuthors":[],"slug":"tech-giants-urged-to-clamp-down-on-misinformation-in-spanish-and-other-languages","title":"Tech Giants Urged to Clamp Down on Misinformation in Spanish and Other Languages","publishDate":1616706041,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>When the Big Three, which is to say, the CEOs of Facebook, Google and Twitter, testify before a U.S. Senate or \u003ca href=\"https://youtu.be/dw6wJ7dFiPs\" target=\"_blank\" rel=\"noopener noreferrer\">House committee\u003c/a> — as they do again on Thursday — they will face an increasingly familiar litany of challenges from lawmakers.\u003c/p>\n\u003cp>Top among them: Why do these companies, among the wealthiest and most technologically sophisticated in the world, have such trouble scrubbing their platforms of misinformation, disinformation and hate speech?\u003c/p>\n\u003cp>Some lawmakers are also asking: Why do these companies have such trouble scrubbing their platforms of objectionable material in languages other than English?\u003c/p>\n\u003cp>https://youtu.be/dw6wJ7dFiPs\u003c/p>\n\u003cp>“Think Facebook is failing with disinformation in English? You won’t believe what’s happening in Spanish.” So says a \u003ca href=\"https://youtu.be/NqpIAJdz2c0\" target=\"_blank\" rel=\"noopener noreferrer\">video\u003c/a> launched recently as part of a campaign called #YaBastaFacebook, or “Enough Already.”\u003c/p>\n\u003ch3>Mounting Pressure\u003c/h3>\n\u003cp>The campaign is organized by a coalition of advocacy groups, including the \u003ca href=\"https://www.americanprogress.org\" target=\"_blank\" rel=\"noopener noreferrer\">Center for American Progress\u003c/a>, \u003ca href=\"https://www.freepress.net\" target=\"_blank\" rel=\"noopener noreferrer\">Free Press\u003c/a>, the \u003ca href=\"https://www.nhmc.org\" target=\"_blank\" rel=\"noopener noreferrer\">National Hispanic Media Coalition\u003c/a> and the \u003ca href=\"https://the-citizens.com/real-facebook-oversight/\" target=\"_blank\" rel=\"noopener noreferrer\">Real Facebook Oversight Board\u003c/a>, a British-based group of journalists, filmmakers and others critical of \u003ca href=\"https://oversightboard.com\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook\u003c/a>.\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation= \"U.S. Rep. Tony Cárdenas, D-Los Angeles\"]'My mother-in-law is saying, ‘Is it true that there’s some kind of an electronic thing that they’re going to put in your body?’ '[/pullquote]Collectively, they claim Facebook’s efforts to scrub Spanish-language content of political and health-related misinformation and disinformation have been underwhelming.\u003c/p>\n\u003cp>U.S. Rep. Tony Cárdenas, D-Los Angeles, is on board with the campaign, because, he says, this issue is as personal to him as his 78-year-old mother-in-law.\u003c/p>\n\u003cp>“My mother-in-law is saying, ‘Is it true that there’s some kind of an electronic thing that they’re going to put in your body?” he said during a \u003ca href=\"https://youtu.be/uQtcbfUKRcQ\" target=\"_blank\" rel=\"noopener noreferrer\">press conference\u003c/a> the coalition held last week.\u003c/p>\n\u003cp>Cárdenas was referring to one of the most popular myths that has spread across the internet, in multiple languages: that the COVID-19 vaccine contains a microchip that allows the government to track people. Cárdenas says Facebook — by far the largest social media company, which owns three popular platforms, including WhatsApp and Instagram — has the money to do more, and should do more, before federal lawmakers force it to do more.\u003c/p>\n\u003cp>“It should not be left to the not-for-profits and to the community at large to do the job Facebook admits that they actually do in English. I'm not saying that they do a good job in English, but the job that they're doing in Spanish and in other languages is almost nonexistent by comparison,” Cárdenas said.\u003c/p>\n\u003cp>According to \u003ca href=\"https://secure.avaaz.org/campaign/en/facebook_coronavirus_misinformation/\" target=\"_blank\" rel=\"noopener noreferrer\">a recent study\u003c/a> published last year by the human rights nonprofit Avaaz, just 29% of misinformation in Spanish is flagged on Facebook, compared to 70% of comparable material in English.\u003c/p>\n\u003cp>The study found, for example, that it took 22 days for Facebook to flag a \u003ca href=\"http://archive.vn/vP4fB\" target=\"_blank\" rel=\"noopener noreferrer\">video in Spanish \u003c/a>that falsely claimed the virus was deliberately created in a lab at the Institute of Virology in Wuhan. It took nine days for the video to be fact-checked and another 13 days for the company to add the misinformation warning.\u003c/p>\n\u003cp>By that time, the video had already been viewed 33 million times.\u003c/p>\n\u003ch3>‘Aggressive’ Steps\u003c/h3>\n\u003cp>Facebook spokeswoman Dani Lever told KQED in an email that the social media giant is taking “aggressive” human and automated steps to fight misinformation in Spanish and dozens of other languages, including by removing millions of pieces of misleading content related to COVID-19 and the vaccine.\u003c/p>\n\u003cp>The company, she added, wants “to continue our dialogue with these [advocacy] groups to strengthen our approach.”\u003c/p>\n\u003cp>Representatives from YouTube and Twitter said much the same thing.\u003c/p>\n\u003cp>“Our community guidelines and approach to misinformation apply to all content in any language. And we have reviewers and raters in all relevant languages, looking at e.g. Spanish videos when flagged,” said Elena Hernandez, a spokeswoman for Google, whose parent company owns YouTube, said in an email.\u003c/p>\n\u003cp>Twitter spokesman Trenton Kennedy wrote that his company's goal was to eventually use both automated and human review to address content that violates its COVID-19 vaccine misinformation rules.\u003c/p>\n\u003cp>“Machine learning and automated language processing takes time to be effective,” he wrote. “As such, we will begin with English-language content first and use this same process as we work to expand to other languages and cultural contexts over time.”\u003c/p>\n\u003cp>[aside label=\"related coverage\" tag=\"misinformation\"]But as a growing list of incidents around election tampering, racially motivated attacks and COVID-19 vaccine hesitancy clog news headlines worldwide, the heat is on Silicon Valley companies to up their game substantially.\u003c/p>\n\u003cp>Increasingly, social media giants face \u003ca href=\"https://www.theguardian.com/technology/2021/mar/23/facebook-lawsuit-deceptive-practices-disinformation\" target=\"_blank\" rel=\"noopener noreferrer\">litigation\u003c/a>, \u003ca href=\"https://www.congress.gov/bill/116th-congress/house-bill/8636/text\" target=\"_blank\" rel=\"noopener noreferrer\">legislation\u003c/a> and \u003ca href=\"https://www.cnbc.com/2021/03/25/big-tech-how-europe-became-the-worlds-top-regulator.html\" target=\"_blank\" rel=\"noopener noreferrer\">regulation\u003c/a> across the globe. Critics argue that, at best, platforms aren't doing enough to moderate toxic content. At worst, they say, platforms are intentionally amplifying toxic content to profit off of the advertising revenue it brings in, a process they've dubbed the “hate-for-profit” economic model.\u003c/p>\n\u003cp>That growing backlash comes even as these platforms, which treat much of their data as proprietary intellectual property, make it difficult for journalists, academic researchers and advocacy groups to keep track of problematic content and efforts to control it.\u003c/p>\n\u003cp>“We are unable to say how significant the harms are, and therefore, whether there is enough being done to combat them,” said Ivan Sigal, executive director of \u003ca href=\"https://globalvoices.org\" target=\"_blank\" rel=\"noopener noreferrer\">Global Voices\u003c/a>, a citizen media network that operates in about 40 languages. “We do not have visibility into the companies.”\u003c/p>\n\u003ch3>Reaching Across Borders\u003c/h3>\n\u003cp>Global Voices conducted an in-depth, international study of popular COVID-19 content in a dozen different languages. One takeaway: The success of a narrative that started in the U.S. is often directly correlated to local political and cultural dynamics in other countries.\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>“It's hard to isolate or just say that a certain kind of misinformation exists only in a single country and in a single language,” Sigal said.\u003c/p>\n\u003cp>He offers examples from Bolivia, where one of the most popular coronavirus-related disinformation messages on social media is the scientifically disproven suggestion, proliferated by former President Donald Trump, that people take the drug hydroxychloroquine to protect themselves from the virus.\u003c/p>\n\u003cp>“It was entangled in a very interesting way, in the political tensions between the traditional right-wing political parties in Bolivia, and the indigenous communities that were actively the source of those kind of natural healing approaches,” Sigal said. “And it all hinged on the mistrust between those two communities. And it was happening both in Spanish, in Aymara and in other indigenous languages.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"Critics argue social media platforms are amplifying toxic content in a wide variety of languages to profit off of the advertising revenue it brings in.","status":"publish","parent":0,"modified":1662762937,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":28,"wordCount":1161},"headData":{"title":"Tech Giants Urged to Clamp Down on Misinformation in Spanish and Other Languages | KQED","description":"Critics argue social media platforms are amplifying toxic content in a wide variety of languages to profit off of the advertising revenue it brings in.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Tech Giants Urged to Clamp Down on Misinformation in Spanish and Other Languages","datePublished":"2021-03-25T21:00:41.000Z","dateModified":"2022-09-09T22:35:37.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11866331 https://ww2.kqed.org/news/?p=11866331","disqusUrl":"https://ww2.kqed.org/news/2021/03/25/tech-giants-urged-to-clamp-down-on-misinformation-in-spanish-and-other-languages/","disqusTitle":"Tech Giants Urged to Clamp Down on Misinformation in Spanish and Other Languages","audioUrl":"https://traffic.omny.fm/d/clips/0af137ef-751e-4b19-a055-aaef00d2d578/ffca7e9f-6831-41c5-bcaf-aaef00f5a073/dc3c7a2c-c6d9-4feb-9058-acf6012a2d89/audio.mp3","path":"/news/11866331/tech-giants-urged-to-clamp-down-on-misinformation-in-spanish-and-other-languages","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>When the Big Three, which is to say, the CEOs of Facebook, Google and Twitter, testify before a U.S. Senate or \u003ca href=\"https://youtu.be/dw6wJ7dFiPs\" target=\"_blank\" rel=\"noopener noreferrer\">House committee\u003c/a> — as they do again on Thursday — they will face an increasingly familiar litany of challenges from lawmakers.\u003c/p>\n\u003cp>Top among them: Why do these companies, among the wealthiest and most technologically sophisticated in the world, have such trouble scrubbing their platforms of misinformation, disinformation and hate speech?\u003c/p>\n\u003cp>Some lawmakers are also asking: Why do these companies have such trouble scrubbing their platforms of objectionable material in languages other than English?\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/dw6wJ7dFiPs'\n title='//www.youtube.com/embed/dw6wJ7dFiPs'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>“Think Facebook is failing with disinformation in English? You won’t believe what’s happening in Spanish.” So says a \u003ca href=\"https://youtu.be/NqpIAJdz2c0\" target=\"_blank\" rel=\"noopener noreferrer\">video\u003c/a> launched recently as part of a campaign called #YaBastaFacebook, or “Enough Already.”\u003c/p>\n\u003ch3>Mounting Pressure\u003c/h3>\n\u003cp>The campaign is organized by a coalition of advocacy groups, including the \u003ca href=\"https://www.americanprogress.org\" target=\"_blank\" rel=\"noopener noreferrer\">Center for American Progress\u003c/a>, \u003ca href=\"https://www.freepress.net\" target=\"_blank\" rel=\"noopener noreferrer\">Free Press\u003c/a>, the \u003ca href=\"https://www.nhmc.org\" target=\"_blank\" rel=\"noopener noreferrer\">National Hispanic Media Coalition\u003c/a> and the \u003ca href=\"https://the-citizens.com/real-facebook-oversight/\" target=\"_blank\" rel=\"noopener noreferrer\">Real Facebook Oversight Board\u003c/a>, a British-based group of journalists, filmmakers and others critical of \u003ca href=\"https://oversightboard.com\" target=\"_blank\" rel=\"noopener noreferrer\">Facebook\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'My mother-in-law is saying, ‘Is it true that there’s some kind of an electronic thing that they’re going to put in your body?’ '","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"U.S. Rep. Tony Cárdenas, D-Los Angeles","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Collectively, they claim Facebook’s efforts to scrub Spanish-language content of political and health-related misinformation and disinformation have been underwhelming.\u003c/p>\n\u003cp>U.S. Rep. Tony Cárdenas, D-Los Angeles, is on board with the campaign, because, he says, this issue is as personal to him as his 78-year-old mother-in-law.\u003c/p>\n\u003cp>“My mother-in-law is saying, ‘Is it true that there’s some kind of an electronic thing that they’re going to put in your body?” he said during a \u003ca href=\"https://youtu.be/uQtcbfUKRcQ\" target=\"_blank\" rel=\"noopener noreferrer\">press conference\u003c/a> the coalition held last week.\u003c/p>\n\u003cp>Cárdenas was referring to one of the most popular myths that has spread across the internet, in multiple languages: that the COVID-19 vaccine contains a microchip that allows the government to track people. Cárdenas says Facebook — by far the largest social media company, which owns three popular platforms, including WhatsApp and Instagram — has the money to do more, and should do more, before federal lawmakers force it to do more.\u003c/p>\n\u003cp>“It should not be left to the not-for-profits and to the community at large to do the job Facebook admits that they actually do in English. I'm not saying that they do a good job in English, but the job that they're doing in Spanish and in other languages is almost nonexistent by comparison,” Cárdenas said.\u003c/p>\n\u003cp>According to \u003ca href=\"https://secure.avaaz.org/campaign/en/facebook_coronavirus_misinformation/\" target=\"_blank\" rel=\"noopener noreferrer\">a recent study\u003c/a> published last year by the human rights nonprofit Avaaz, just 29% of misinformation in Spanish is flagged on Facebook, compared to 70% of comparable material in English.\u003c/p>\n\u003cp>The study found, for example, that it took 22 days for Facebook to flag a \u003ca href=\"http://archive.vn/vP4fB\" target=\"_blank\" rel=\"noopener noreferrer\">video in Spanish \u003c/a>that falsely claimed the virus was deliberately created in a lab at the Institute of Virology in Wuhan. It took nine days for the video to be fact-checked and another 13 days for the company to add the misinformation warning.\u003c/p>\n\u003cp>By that time, the video had already been viewed 33 million times.\u003c/p>\n\u003ch3>‘Aggressive’ Steps\u003c/h3>\n\u003cp>Facebook spokeswoman Dani Lever told KQED in an email that the social media giant is taking “aggressive” human and automated steps to fight misinformation in Spanish and dozens of other languages, including by removing millions of pieces of misleading content related to COVID-19 and the vaccine.\u003c/p>\n\u003cp>The company, she added, wants “to continue our dialogue with these [advocacy] groups to strengthen our approach.”\u003c/p>\n\u003cp>Representatives from YouTube and Twitter said much the same thing.\u003c/p>\n\u003cp>“Our community guidelines and approach to misinformation apply to all content in any language. And we have reviewers and raters in all relevant languages, looking at e.g. Spanish videos when flagged,” said Elena Hernandez, a spokeswoman for Google, whose parent company owns YouTube, said in an email.\u003c/p>\n\u003cp>Twitter spokesman Trenton Kennedy wrote that his company's goal was to eventually use both automated and human review to address content that violates its COVID-19 vaccine misinformation rules.\u003c/p>\n\u003cp>“Machine learning and automated language processing takes time to be effective,” he wrote. “As such, we will begin with English-language content first and use this same process as we work to expand to other languages and cultural contexts over time.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"related coverage ","tag":"misinformation"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>But as a growing list of incidents around election tampering, racially motivated attacks and COVID-19 vaccine hesitancy clog news headlines worldwide, the heat is on Silicon Valley companies to up their game substantially.\u003c/p>\n\u003cp>Increasingly, social media giants face \u003ca href=\"https://www.theguardian.com/technology/2021/mar/23/facebook-lawsuit-deceptive-practices-disinformation\" target=\"_blank\" rel=\"noopener noreferrer\">litigation\u003c/a>, \u003ca href=\"https://www.congress.gov/bill/116th-congress/house-bill/8636/text\" target=\"_blank\" rel=\"noopener noreferrer\">legislation\u003c/a> and \u003ca href=\"https://www.cnbc.com/2021/03/25/big-tech-how-europe-became-the-worlds-top-regulator.html\" target=\"_blank\" rel=\"noopener noreferrer\">regulation\u003c/a> across the globe. Critics argue that, at best, platforms aren't doing enough to moderate toxic content. At worst, they say, platforms are intentionally amplifying toxic content to profit off of the advertising revenue it brings in, a process they've dubbed the “hate-for-profit” economic model.\u003c/p>\n\u003cp>That growing backlash comes even as these platforms, which treat much of their data as proprietary intellectual property, make it difficult for journalists, academic researchers and advocacy groups to keep track of problematic content and efforts to control it.\u003c/p>\n\u003cp>“We are unable to say how significant the harms are, and therefore, whether there is enough being done to combat them,” said Ivan Sigal, executive director of \u003ca href=\"https://globalvoices.org\" target=\"_blank\" rel=\"noopener noreferrer\">Global Voices\u003c/a>, a citizen media network that operates in about 40 languages. “We do not have visibility into the companies.”\u003c/p>\n\u003ch3>Reaching Across Borders\u003c/h3>\n\u003cp>Global Voices conducted an in-depth, international study of popular COVID-19 content in a dozen different languages. One takeaway: The success of a narrative that started in the U.S. is often directly correlated to local political and cultural dynamics in other countries.\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“It's hard to isolate or just say that a certain kind of misinformation exists only in a single country and in a single language,” Sigal said.\u003c/p>\n\u003cp>He offers examples from Bolivia, where one of the most popular coronavirus-related disinformation messages on social media is the scientifically disproven suggestion, proliferated by former President Donald Trump, that people take the drug hydroxychloroquine to protect themselves from the virus.\u003c/p>\n\u003cp>“It was entangled in a very interesting way, in the political tensions between the traditional right-wing political parties in Bolivia, and the indigenous communities that were actively the source of those kind of natural healing approaches,” Sigal said. “And it all hinged on the mistrust between those two communities. And it was happening both in Spanish, in Aymara and in other indigenous languages.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11866331/tech-giants-urged-to-clamp-down-on-misinformation-in-spanish-and-other-languages","authors":["251"],"categories":["news_8","news_248"],"tags":["news_27504","news_29076","news_26706","news_249","news_20261","news_2451","news_25409","news_26264","news_2011","news_353","news_346","news_5800","news_22585"],"featImg":"news_11866401","label":"news"},"news_11790482":{"type":"posts","id":"news_11790482","meta":{"index":"posts_1591205157","site":"news","id":"11790482","score":null,"sort":[1576022933000]},"guestAuthors":[],"slug":"lgbtq-groups-call-on-facebook-to-remove-misleading-ads-about-hiv-prevention-drugs","title":"LGBTQ Groups Call on Facebook to Remove Misleading Ads About HIV Prevention Drugs","publishDate":1576022933,"format":"standard","headTitle":"The California Report | KQED News","labelTerm":{},"content":"\u003cp>Nearly 60 LGBTQ and public health groups have signed an open letter accusing Facebook of running misleading ads about medication aimed to prevent the transmission of HIV. The ads, paid for by personal injury attorneys, claim so-called pre-exposure prophylaxis (PrEP) medications like Truvada can have serious side effects.\u003c/p>\n\u003cp>\u003ca href=\"https://www.washingtonpost.com/technology/2019/12/09/facebook-ads-are-pushing-misinformation-about-hiv-prevention-drugs-lgbt-activists-say-harming-public-health/\" target=\"_blank\" rel=\"noopener noreferrer\">The Washington Post\u003c/a> found one Facebook page called “\u003ca href=\"https://www.facebook.com/acaseforwomen/\" target=\"_blank\" rel=\"noopener noreferrer\">A Case For Women\u003c/a>,” which ran ads last fall that said, “Truvada and other HIV prevention medications have been linked to serious bone and kidney problems.\"\u003c/p>\n\u003cp>Foster City-based Gilead Sciences makes two HIV prevention medications, the older Truvada and the newer Descovy. Studies indicate Descovy may cause fewer side effects than Truvada, which has been shown to negatively affect kidney and bone health, because of differences in the drugs' active ingredients. But if an ad doesn't specify which drug it's referring to, or if it only mentions Truvada, it can sound like all PrEP treatments are potentially detrimental.\u003c/p>\n\u003cp>In an \u003ca href=\"https://www.glaad.org/blog/open-letter-facebook\" target=\"_blank\" rel=\"noopener noreferrer\">open letter\u003c/a>, 58 groups — including the Desmond Tutu HIV Foundation in South Africa and the San Francisco AIDS Foundation — argue Facebook is ignoring their concerns that these ads put “people’s lives in imminent danger” because they scare people away from medications that prevent HIV transmission.\u003c/p>\n\u003cblockquote>\u003cp>This issue goes beyond misinformation, as it puts real people’s lives in imminent danger. The U.S. Centers for Disease Control and Prevention reports that when taken daily, PrEP is highly effective for preventing HIV from sex or injection drug use. The CDC states: “Studies have shown that PrEP reduces the risk of getting HIV from sex by about 99% when taken daily.” The World Health Organization recommends that “people at substantial risk of HIV infection should be offered PrEP as an additional prevention choice, as part of comprehensive prevention.”\u003c/p>\u003c/blockquote>\n\u003cp>\"There are many, many people out there who aren’t on it that should be,\" said social psychology professor \u003ca href=\"https://www.philliphammack.com\" target=\"_blank\" rel=\"noopener noreferrer\">Phillip Hammack\u003c/a>, who directs the Sexual and Gender Diversity Laboratory at UC Santa Cruz.\u003c/p>\n\u003cp>[aside postID=\"news_11764275,news_11787003,news_11783864\" label=\"More on Facebook\"]\"We have a moral obligation to ensure that the messaging about public health is not misleading. Pre-exposure prophylaxis (PrEP) has been an extremely effective way of addressing the spread of HIV among many populations, including gay and bisexual men,\" Hammack added.\u003c/p>\n\u003cp>Ironically, the open letter was published on \u003ca href=\"https://www.glaad.org\" target=\"_blank\" rel=\"noopener noreferrer\">GLAAD's website\u003c/a>, which \u003ca href=\"https://www.facebook.com/help/202924156415780\" target=\"_blank\" rel=\"noopener noreferrer\">advises Facebook\u003c/a> on LGBT issues.\u003c/p>\n\u003cp>In a statement, Facebook countered, \"We value our work with LGBTQ groups and constantly seek their input. While these ads do not violate our ad policies nor have they been rated false by third-party fact-checkers, we're always examining ways to improve and help these key groups better understand how we apply our policies.”\u003c/p>\n\u003cp>While he doesn't use Facebook, long-term HIV+ patient \u003ca href=\"http://www.sjsu.edu/hsr/about/faculty/lecturers/kevinroe/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Kevin Roe\u003c/a>, a lecturer at San Jose State's Department of Public Health and Recreation, said he \"fully supports anti PreP (Truvada) ads.\" After about ten years on Truvada, Roe developed \"moderate kidney disease and a large kidney stone that had to be cut out and was 95% Truvada isolates.\"\u003c/p>\n\u003cp>This isn't the first time Facebook's assessment of controversial advertisements put the social media giant in the crosshairs of public opinion.\u003c/p>\n\u003cp>Facebook CEO Mark Zuckerberg has experienced a great deal of blowback following his attempts to frame the conversation as one about free speech, including at this event hosted by Georgetown University:\u003c/p>\n\u003cp>[youtube https://www.youtube.com/watch?v=nP--X4GhuP4]There's no legislation that requires social media platforms ban misleading or controversial content. But Facebook can choose to carve out a particular exemption — and it has, in the case of \u003ca href=\"https://about.fb.com/news/2019/03/combatting-vaccine-misinformation/\" target=\"_blank\" rel=\"noopener noreferrer\">anti-vaccine content\u003c/a> as recently as last March.\u003c/p>\n\u003cp>Just last week, Facebook \u003ca href=\"https://about.fb.com/news/2019/12/taking-action-against-ad-fraud/\" target=\"_blank\" rel=\"noopener noreferrer\">announced a lawsuit\u003c/a> against advertisers that encouraged people to install malware that \"enabled the defendants to compromise people’s Facebook accounts and run deceptive ads promoting items such as counterfeit goods and diet pills.\"\u003c/p>\n\u003cp>The vast majority of Facebook's revenues are \u003ca href=\"https://investor.fb.com/investor-news/press-release-details/2019/Facebook-Reports-Third-Quarter-2019-Results/default.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">driven by advertising\u003c/a>.\u003c/p>\n\u003cp>\"Any kind of deterrent to this medication is not in the interest of public health,\" said UCSC's Hammack. \"That’s the delicate balance, weighing the financial interests of a few and the larger, collective good for us all.\"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"Facebook refuses to remove ads claiming PrEP is dangerous, claiming the ads have not been \"rated false by third-party fact-checkers.\"","status":"publish","parent":0,"modified":1576089374,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":18,"wordCount":730},"headData":{"title":"LGBTQ Groups Call on Facebook to Remove Misleading Ads About HIV Prevention Drugs | KQED","description":"Facebook refuses to remove ads claiming PrEP is dangerous, claiming the ads have not been "rated false by third-party fact-checkers."","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"LGBTQ Groups Call on Facebook to Remove Misleading Ads About HIV Prevention Drugs","datePublished":"2019-12-11T00:08:53.000Z","dateModified":"2019-12-11T18:36:14.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11790482 https://ww2.kqed.org/news/?p=11790482","disqusUrl":"https://ww2.kqed.org/news/2019/12/10/lgbtq-groups-call-on-facebook-to-remove-misleading-ads-about-hiv-prevention-drugs/","disqusTitle":"LGBTQ Groups Call on Facebook to Remove Misleading Ads About HIV Prevention Drugs","source":"News","sourceUrl":"http://www.kqed.org/news/","audioTrackLength":87,"path":"/news/11790482/lgbtq-groups-call-on-facebook-to-remove-misleading-ads-about-hiv-prevention-drugs","audioUrl":"https://www.kqed.org/.stream/anon/radio/tcr/2019/12/MyrowFBads.mp3","audioDuration":87000,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Nearly 60 LGBTQ and public health groups have signed an open letter accusing Facebook of running misleading ads about medication aimed to prevent the transmission of HIV. The ads, paid for by personal injury attorneys, claim so-called pre-exposure prophylaxis (PrEP) medications like Truvada can have serious side effects.\u003c/p>\n\u003cp>\u003ca href=\"https://www.washingtonpost.com/technology/2019/12/09/facebook-ads-are-pushing-misinformation-about-hiv-prevention-drugs-lgbt-activists-say-harming-public-health/\" target=\"_blank\" rel=\"noopener noreferrer\">The Washington Post\u003c/a> found one Facebook page called “\u003ca href=\"https://www.facebook.com/acaseforwomen/\" target=\"_blank\" rel=\"noopener noreferrer\">A Case For Women\u003c/a>,” which ran ads last fall that said, “Truvada and other HIV prevention medications have been linked to serious bone and kidney problems.\"\u003c/p>\n\u003cp>Foster City-based Gilead Sciences makes two HIV prevention medications, the older Truvada and the newer Descovy. Studies indicate Descovy may cause fewer side effects than Truvada, which has been shown to negatively affect kidney and bone health, because of differences in the drugs' active ingredients. But if an ad doesn't specify which drug it's referring to, or if it only mentions Truvada, it can sound like all PrEP treatments are potentially detrimental.\u003c/p>\n\u003cp>In an \u003ca href=\"https://www.glaad.org/blog/open-letter-facebook\" target=\"_blank\" rel=\"noopener noreferrer\">open letter\u003c/a>, 58 groups — including the Desmond Tutu HIV Foundation in South Africa and the San Francisco AIDS Foundation — argue Facebook is ignoring their concerns that these ads put “people’s lives in imminent danger” because they scare people away from medications that prevent HIV transmission.\u003c/p>\n\u003cblockquote>\u003cp>This issue goes beyond misinformation, as it puts real people’s lives in imminent danger. The U.S. Centers for Disease Control and Prevention reports that when taken daily, PrEP is highly effective for preventing HIV from sex or injection drug use. The CDC states: “Studies have shown that PrEP reduces the risk of getting HIV from sex by about 99% when taken daily.” The World Health Organization recommends that “people at substantial risk of HIV infection should be offered PrEP as an additional prevention choice, as part of comprehensive prevention.”\u003c/p>\u003c/blockquote>\n\u003cp>\"There are many, many people out there who aren’t on it that should be,\" said social psychology professor \u003ca href=\"https://www.philliphammack.com\" target=\"_blank\" rel=\"noopener noreferrer\">Phillip Hammack\u003c/a>, who directs the Sexual and Gender Diversity Laboratory at UC Santa Cruz.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11764275,news_11787003,news_11783864","label":"More on Facebook "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\"We have a moral obligation to ensure that the messaging about public health is not misleading. Pre-exposure prophylaxis (PrEP) has been an extremely effective way of addressing the spread of HIV among many populations, including gay and bisexual men,\" Hammack added.\u003c/p>\n\u003cp>Ironically, the open letter was published on \u003ca href=\"https://www.glaad.org\" target=\"_blank\" rel=\"noopener noreferrer\">GLAAD's website\u003c/a>, which \u003ca href=\"https://www.facebook.com/help/202924156415780\" target=\"_blank\" rel=\"noopener noreferrer\">advises Facebook\u003c/a> on LGBT issues.\u003c/p>\n\u003cp>In a statement, Facebook countered, \"We value our work with LGBTQ groups and constantly seek their input. While these ads do not violate our ad policies nor have they been rated false by third-party fact-checkers, we're always examining ways to improve and help these key groups better understand how we apply our policies.”\u003c/p>\n\u003cp>While he doesn't use Facebook, long-term HIV+ patient \u003ca href=\"http://www.sjsu.edu/hsr/about/faculty/lecturers/kevinroe/index.html\" target=\"_blank\" rel=\"noopener noreferrer\">Kevin Roe\u003c/a>, a lecturer at San Jose State's Department of Public Health and Recreation, said he \"fully supports anti PreP (Truvada) ads.\" After about ten years on Truvada, Roe developed \"moderate kidney disease and a large kidney stone that had to be cut out and was 95% Truvada isolates.\"\u003c/p>\n\u003cp>This isn't the first time Facebook's assessment of controversial advertisements put the social media giant in the crosshairs of public opinion.\u003c/p>\n\u003cp>Facebook CEO Mark Zuckerberg has experienced a great deal of blowback following his attempts to frame the conversation as one about free speech, including at this event hosted by Georgetown University:\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/nP--X4GhuP4'\n title='//www.youtube.com/embed/nP--X4GhuP4'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>There's no legislation that requires social media platforms ban misleading or controversial content. But Facebook can choose to carve out a particular exemption — and it has, in the case of \u003ca href=\"https://about.fb.com/news/2019/03/combatting-vaccine-misinformation/\" target=\"_blank\" rel=\"noopener noreferrer\">anti-vaccine content\u003c/a> as recently as last March.\u003c/p>\n\u003cp>Just last week, Facebook \u003ca href=\"https://about.fb.com/news/2019/12/taking-action-against-ad-fraud/\" target=\"_blank\" rel=\"noopener noreferrer\">announced a lawsuit\u003c/a> against advertisers that encouraged people to install malware that \"enabled the defendants to compromise people’s Facebook accounts and run deceptive ads promoting items such as counterfeit goods and diet pills.\"\u003c/p>\n\u003cp>The vast majority of Facebook's revenues are \u003ca href=\"https://investor.fb.com/investor-news/press-release-details/2019/Facebook-Reports-Third-Quarter-2019-Results/default.aspx\" target=\"_blank\" rel=\"noopener noreferrer\">driven by advertising\u003c/a>.\u003c/p>\n\u003cp>\"Any kind of deterrent to this medication is not in the interest of public health,\" said UCSC's Hammack. \"That’s the delicate balance, weighing the financial interests of a few and the larger, collective good for us all.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11790482/lgbtq-groups-call-on-facebook-to-remove-misleading-ads-about-hiv-prevention-drugs","authors":["251"],"programs":["news_72"],"categories":["news_457","news_8","news_248"],"tags":["news_249","news_24771","news_1511","news_2451","news_20004","news_2011","news_26775","news_353","news_1695","news_5800"],"featImg":"news_11724773","label":"source_news_11790482"},"news_11746028":{"type":"posts","id":"news_11746028","meta":{"index":"posts_1591205157","site":"news","id":"11746028","score":null,"sort":[1557424935000]},"guestAuthors":[],"slug":"as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech","title":"As Facebook Pivots to Private Platforms, How Will We Monitor Fake News and Hate Speech?","publishDate":1557424935,"format":"audio","headTitle":"The California Report | KQED News","labelTerm":{"term":72,"site":"news"},"content":"\u003cp>Last week, Facebook used its developer conference \u003ca href=\"https://www.facebook.com/FacebookforDevelopers/videos/422572928569998/\" target=\"_blank\" rel=\"noopener\">F8\u003c/a> to unveil a new mantra: The future is private.\u003c/p>\n\u003cp>[aside tag='facebook' label='More Coverage of Facebook']\u003c/p>\n\u003cp>CEO Mark Zuckerberg promised to refocus the company on its private messaging products like Messenger, WhatsApp and Stories. \"As the world gets bigger and more connected, we need that sense of intimacy more than ever,\" he said.\u003c/p>\n\u003cp>But in this brave new world of encrypted messaging, how are researchers, regulators and even Facebook itself supposed to keep track of things like fake news, harassment and race baiting? Especially when Silicon Valley social media giants have proven \u003ca href=\"https://www.kqed.org/news/11702575/silicon-valley-is-trying-to-prevent-hate-speech-is-it-working\" target=\"_blank\" rel=\"noopener\">ineffective thus far\u003c/a> doing so on public platforms?\u003c/p>\n\u003cp>This week alone, Facebook is fending off embarrassing headlines about \u003ca href=\"https://www.cnn.com/2019/05/08/tech/instagram-vaccine-misinformation/index.html\" target=\"_blank\" rel=\"noopener\">vaccine misinformation\u003c/a> on Instagram and \u003ca href=\"https://apnews.com/f97c24dab4f34bd0b48b36f2988952a4\" target=\"_blank\" rel=\"noopener\">automatically generated videos\u003c/a> celebrating extremist images.\u003c/p>\n\u003cp>A number of civil liberties advocates say it’s about time. \u003ca href=\"https://globalvoices.org\" target=\"_blank\" rel=\"noopener\">Global Voices\u003c/a> Executive Director Ivan Sigal wrote, \"Strong encryption and privacy is a bedrock concept. Those who want to see encryption weakened are usually state security agencies, police forces and authoritarian governments.\"\u003c/p>\n\u003cp>In that context, Sigal argued, \"Journalists, human rights groups and similar need privacy and strong encryption to do their work.\"\u003c/p>\n\u003cp>https://youtu.be/xK0RwubFi-U\u003c/p>\n\u003cp>Ian Sherr, editor-at-large of CNET News, said it’s not such a bad thing for us to switch to platforms where it’s on us to police ourselves. \"What do we feel is appropriate, what isn’t, and how do we draw these lines? Right now, we’re abdicating that to Facebook and Twitter and YouTube and Instagram and all these other people.\"\u003c/p>\n\u003cp>It's also true that social media giants make most of their money from advertising, and advertising favors virality. So, the thinking goes, platforms that don't incentivize virality might reduce the structural appeal to Silicon Valley media giants of helping spread misinformation.\u003c/p>\n\u003cp>WhatsApp is encrypted now. Facebook is promising Messenger and Instagram Direct will become so, too. It’s not impossible for social media giants to \u003ca href=\"https://medium.com/@gzanon/no-end-to-end-encryption-does-not-prevent-facebook-from-accessing-whatsapp-chats-d7c6508731b2\" target=\"_blank\" rel=\"noopener\">eavesdrop\u003c/a> on encrypted conversations: by saving a record of everything in a non-encrypted environment, where artificial intelligence can look for keywords and trends.\u003c/p>\n\u003cp>But keeping up with problematic content is going to be a lot harder unless somebody inside the conversation flags it for Facebook.\u003c/p>\n\u003cp>\"Closed messaging apps are a completely different beast to regulate and watch,\" said Robyn Caplan, a media and information policy scholar at the \u003ca href=\"https://points.datasociety.net\" target=\"_blank\" rel=\"noopener\">Data and Society research institute\u003c/a> in New York. \"You can have a WhatsApp group that has two people, and you can have a WhatsApp group that has 250 people. The latter means that disinformation can often spread a lot faster.\"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Facebook \u003ca href=\"https://www.washingtonpost.com/technology/2019/01/22/whatsapp-is-trying-clamp-down-viral-misinformation-with-messaging-limit/\" target=\"_blank\" rel=\"noopener\">has taken steps\u003c/a> to reduce the spread of fake news on WhatsApp, which has fueled mob violence in countries like \u003ca href=\"https://www.wired.com/story/how-whatsapp-fuels-fake-news-and-violence-in-india/\" target=\"_blank\" rel=\"noopener\">India\u003c/a>, \u003ca href=\"https://www.nytimes.com/2018/11/06/technology/myanmar-facebook.html\" target=\"_blank\" rel=\"noopener\">Myanmar\u003c/a> and \u003ca href=\"https://www.bbc.com/news/world-latin-america-46145986\" target=\"_blank\" rel=\"noopener\">Mexico\u003c/a>. That's even though 90% of WhatsApp messages are between two users. In January, Facebook limited how many WhatsApp conversations you can forward messages to at once.\u003c/p>\n\u003cp>\u003ca href=\"http://cyberlaw.stanford.edu/about/people/riana-pfefferkorn\" target=\"_blank\" rel=\"noopener\">Riana Pfefferkorn\u003c/a>, associate director of Surveillance and Cybersecurity at the Stanford Center for Internet and Society, points out old-fashioned gum shoe work still has value.\u003c/p>\n\u003cp>\"Right now, when researchers/law enforcement/etc. want to keep tabs on groups that use private messaging channels (to organize, plot, etc.), they infiltrate encrypted chat channels (e.g. Telegram) so that they can observe, as 'plainclothes' participants, the activity of others in the channel,\" she wrote.\u003c/p>\n\u003cp>Brian Levin, director of the \u003ca href=\"https://csbs.csusb.edu/hate-and-extremism-center\" target=\"_blank\" rel=\"noopener\">Center for the Study of Hate and Extremism\u003c/a>, added individuals who want to make a big splash online will still seek out public platforms over private ones.\u003c/p>\n\u003cp>\"Most of these guys don't have a big social circle, even on affinity-based social media. In this new chapter in the holy book of evil, all they have to do is be violent and they're on TV and public radio,\" Levin said.\u003c/p>\n\u003cp>\"These platforms are going to continue to police content, and what we need is more oversight to understand what they’re doing behind the scenes. Because if not, it’s really just left up to them entirely,\" Caplan said.\u003c/p>\n\u003cp>Left up to us, as individuals using these private platforms. Because social media companies have a history of dragging their feet as content screeners until publicly pressured to act.\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"In this brave new world of encrypted messaging, how are independent observers to keep track of things like fake news? ","status":"publish","parent":0,"modified":1557426756,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":21,"wordCount":727},"headData":{"title":"As Facebook Pivots to Private Platforms, How Will We Monitor Fake News and Hate Speech? | KQED","description":"In this brave new world of encrypted messaging, how are independent observers to keep track of things like fake news? ","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"As Facebook Pivots to Private Platforms, How Will We Monitor Fake News and Hate Speech?","datePublished":"2019-05-09T18:02:15.000Z","dateModified":"2019-05-09T18:32:36.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11746028 https://ww2.kqed.org/news/?p=11746028","disqusUrl":"https://ww2.kqed.org/news/2019/05/09/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech/","disqusTitle":"As Facebook Pivots to Private Platforms, How Will We Monitor Fake News and Hate Speech?","audioUrl":"https://www.kqed.org/.stream/anon/radio/tcr/2019/05/FBHateSpeechMyrowtcram190509.mp3","audioTrackLength":168,"path":"/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech","audioDuration":168000,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Last week, Facebook used its developer conference \u003ca href=\"https://www.facebook.com/FacebookforDevelopers/videos/422572928569998/\" target=\"_blank\" rel=\"noopener\">F8\u003c/a> to unveil a new mantra: The future is private.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"tag":"facebook","label":"More Coverage of Facebook "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>CEO Mark Zuckerberg promised to refocus the company on its private messaging products like Messenger, WhatsApp and Stories. \"As the world gets bigger and more connected, we need that sense of intimacy more than ever,\" he said.\u003c/p>\n\u003cp>But in this brave new world of encrypted messaging, how are researchers, regulators and even Facebook itself supposed to keep track of things like fake news, harassment and race baiting? Especially when Silicon Valley social media giants have proven \u003ca href=\"https://www.kqed.org/news/11702575/silicon-valley-is-trying-to-prevent-hate-speech-is-it-working\" target=\"_blank\" rel=\"noopener\">ineffective thus far\u003c/a> doing so on public platforms?\u003c/p>\n\u003cp>This week alone, Facebook is fending off embarrassing headlines about \u003ca href=\"https://www.cnn.com/2019/05/08/tech/instagram-vaccine-misinformation/index.html\" target=\"_blank\" rel=\"noopener\">vaccine misinformation\u003c/a> on Instagram and \u003ca href=\"https://apnews.com/f97c24dab4f34bd0b48b36f2988952a4\" target=\"_blank\" rel=\"noopener\">automatically generated videos\u003c/a> celebrating extremist images.\u003c/p>\n\u003cp>A number of civil liberties advocates say it’s about time. \u003ca href=\"https://globalvoices.org\" target=\"_blank\" rel=\"noopener\">Global Voices\u003c/a> Executive Director Ivan Sigal wrote, \"Strong encryption and privacy is a bedrock concept. Those who want to see encryption weakened are usually state security agencies, police forces and authoritarian governments.\"\u003c/p>\n\u003cp>In that context, Sigal argued, \"Journalists, human rights groups and similar need privacy and strong encryption to do their work.\"\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/xK0RwubFi-U'\n title='//www.youtube.com/embed/xK0RwubFi-U'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>Ian Sherr, editor-at-large of CNET News, said it’s not such a bad thing for us to switch to platforms where it’s on us to police ourselves. \"What do we feel is appropriate, what isn’t, and how do we draw these lines? Right now, we’re abdicating that to Facebook and Twitter and YouTube and Instagram and all these other people.\"\u003c/p>\n\u003cp>It's also true that social media giants make most of their money from advertising, and advertising favors virality. So, the thinking goes, platforms that don't incentivize virality might reduce the structural appeal to Silicon Valley media giants of helping spread misinformation.\u003c/p>\n\u003cp>WhatsApp is encrypted now. Facebook is promising Messenger and Instagram Direct will become so, too. It’s not impossible for social media giants to \u003ca href=\"https://medium.com/@gzanon/no-end-to-end-encryption-does-not-prevent-facebook-from-accessing-whatsapp-chats-d7c6508731b2\" target=\"_blank\" rel=\"noopener\">eavesdrop\u003c/a> on encrypted conversations: by saving a record of everything in a non-encrypted environment, where artificial intelligence can look for keywords and trends.\u003c/p>\n\u003cp>But keeping up with problematic content is going to be a lot harder unless somebody inside the conversation flags it for Facebook.\u003c/p>\n\u003cp>\"Closed messaging apps are a completely different beast to regulate and watch,\" said Robyn Caplan, a media and information policy scholar at the \u003ca href=\"https://points.datasociety.net\" target=\"_blank\" rel=\"noopener\">Data and Society research institute\u003c/a> in New York. \"You can have a WhatsApp group that has two people, and you can have a WhatsApp group that has 250 people. The latter means that disinformation can often spread a lot faster.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Facebook \u003ca href=\"https://www.washingtonpost.com/technology/2019/01/22/whatsapp-is-trying-clamp-down-viral-misinformation-with-messaging-limit/\" target=\"_blank\" rel=\"noopener\">has taken steps\u003c/a> to reduce the spread of fake news on WhatsApp, which has fueled mob violence in countries like \u003ca href=\"https://www.wired.com/story/how-whatsapp-fuels-fake-news-and-violence-in-india/\" target=\"_blank\" rel=\"noopener\">India\u003c/a>, \u003ca href=\"https://www.nytimes.com/2018/11/06/technology/myanmar-facebook.html\" target=\"_blank\" rel=\"noopener\">Myanmar\u003c/a> and \u003ca href=\"https://www.bbc.com/news/world-latin-america-46145986\" target=\"_blank\" rel=\"noopener\">Mexico\u003c/a>. That's even though 90% of WhatsApp messages are between two users. In January, Facebook limited how many WhatsApp conversations you can forward messages to at once.\u003c/p>\n\u003cp>\u003ca href=\"http://cyberlaw.stanford.edu/about/people/riana-pfefferkorn\" target=\"_blank\" rel=\"noopener\">Riana Pfefferkorn\u003c/a>, associate director of Surveillance and Cybersecurity at the Stanford Center for Internet and Society, points out old-fashioned gum shoe work still has value.\u003c/p>\n\u003cp>\"Right now, when researchers/law enforcement/etc. want to keep tabs on groups that use private messaging channels (to organize, plot, etc.), they infiltrate encrypted chat channels (e.g. Telegram) so that they can observe, as 'plainclothes' participants, the activity of others in the channel,\" she wrote.\u003c/p>\n\u003cp>Brian Levin, director of the \u003ca href=\"https://csbs.csusb.edu/hate-and-extremism-center\" target=\"_blank\" rel=\"noopener\">Center for the Study of Hate and Extremism\u003c/a>, added individuals who want to make a big splash online will still seek out public platforms over private ones.\u003c/p>\n\u003cp>\"Most of these guys don't have a big social circle, even on affinity-based social media. In this new chapter in the holy book of evil, all they have to do is be violent and they're on TV and public radio,\" Levin said.\u003c/p>\n\u003cp>\"These platforms are going to continue to police content, and what we need is more oversight to understand what they’re doing behind the scenes. Because if not, it’s really just left up to them entirely,\" Caplan said.\u003c/p>\n\u003cp>Left up to us, as individuals using these private platforms. Because social media companies have a history of dragging their feet as content screeners until publicly pressured to act.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech","authors":["251"],"programs":["news_72"],"categories":["news_8","news_248"],"tags":["news_249","news_20261","news_21319","news_746","news_2011","news_353","news_20318","news_5800"],"featImg":"news_11746095","label":"news_72"},"news_11740204":{"type":"posts","id":"news_11740204","meta":{"index":"posts_1591205157","site":"news","id":"11740204","score":null,"sort":[1555253548000]},"guestAuthors":[],"slug":"facebook-instagram-whatsapp-back-up-after-global-outage","title":"Facebook, Instagram, WhatsApp Back up After Global Outage","publishDate":1555253548,"format":"image","headTitle":"KQED News","labelTerm":{},"content":"\u003cp>Facebook, Instagram and WhatsApp were temporarily down early Sunday.\u003c/p>\n\u003cp>All three social media platforms, including Facebook Messenger, were affected by the outage.\u003c/p>\n\u003cp>\u003ca href=\"https://downdetector.com/\" target=\"_blank\" rel=\"noopener\">Downdetector.com\u003c/a>, a site that monitors site outages, shows Facebook had been down since 6:30 a.m. EST in much of the world, with thousands of reported outages concentrated in the northeastern U.S., Europe and the Philippines.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>It appeared to be back up and running for most users by 9 a.m. EST.\u003c/p>\n\u003cp>[aside tag='facebook,instagra,whatsapp' label='More on Social Media' ]\u003c/p>\n\u003cp>#FacebookDown, #instagramdown and #whatsappdown were all trending on Twitter globally.\u003c/p>\n\u003cp>Facebook acquired Instagram in 2012 and WhatsApp in 2014.\u003cbr>\nThere are more than 1.52 billion daily active Facebook users, according to the social media network's website.\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"The outage affected users in the northeastern U.S., Europe and the Philippines.","status":"publish","parent":0,"modified":1555260030,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":9,"wordCount":127},"headData":{"title":"Facebook, Instagram, WhatsApp Back up After Global Outage | KQED","description":"The outage affected users in the northeastern U.S., Europe and the Philippines.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Facebook, Instagram, WhatsApp Back up After Global Outage","datePublished":"2019-04-14T14:52:28.000Z","dateModified":"2019-04-14T16:40:30.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11740204 https://ww2.kqed.org/news/?p=11740204","disqusUrl":"https://ww2.kqed.org/news/2019/04/14/facebook-instagram-whatsapp-back-up-after-global-outage/","disqusTitle":"Facebook, Instagram, WhatsApp Back up After Global Outage","source":"Associated Press","nprByline":"Associated Press","path":"/news/11740204/facebook-instagram-whatsapp-back-up-after-global-outage","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook, Instagram and WhatsApp were temporarily down early Sunday.\u003c/p>\n\u003cp>All three social media platforms, including Facebook Messenger, were affected by the outage.\u003c/p>\n\u003cp>\u003ca href=\"https://downdetector.com/\" target=\"_blank\" rel=\"noopener\">Downdetector.com\u003c/a>, a site that monitors site outages, shows Facebook had been down since 6:30 a.m. EST in much of the world, with thousands of reported outages concentrated in the northeastern U.S., Europe and the Philippines.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>It appeared to be back up and running for most users by 9 a.m. EST.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"tag":"facebook,instagra,whatsapp","label":"More on Social Media "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>#FacebookDown, #instagramdown and #whatsappdown were all trending on Twitter globally.\u003c/p>\n\u003cp>Facebook acquired Instagram in 2012 and WhatsApp in 2014.\u003cbr>\nThere are more than 1.52 billion daily active Facebook users, according to the social media network's website.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11740204/facebook-instagram-whatsapp-back-up-after-global-outage","authors":["byline_news_11740204"],"categories":["news_8","news_248"],"tags":["news_249","news_2451","news_1089","news_5800"],"featImg":"news_11740207","label":"source_news_11740204"},"news_11732620":{"type":"posts","id":"news_11732620","meta":{"index":"posts_1591205157","site":"news","id":"11732620","score":null,"sort":[1552501026000]},"guestAuthors":[],"slug":"targeting-online-privacy-congress-sets-a-new-tone-with-big-tech","title":"Targeting Online Privacy, Congress Sets A New Tone With Big Tech","publishDate":1552501026,"format":"standard","headTitle":"The California Report | KQED News","labelTerm":{},"content":"\u003cp>For years, big tech has been given a pretty free rein by Capitol Hill to act as they chose: Congressional oversight of the industry largely focused on whether there was political bias on various platforms.\u003c/p>\n\u003cp>But in a reversal, Congress is holding oversight hearings this week, and lawmakers are proposing regulations to crack down on how big tech companies use and resell their customers' personal information.\u003c/p>\n\u003cp>The change is driven in part by the new Democratic majority in the House, along with younger and more tech-savvy lawmakers in both parties.\u003c/p>\n\u003cp>\u003cstrong>\"They want to know\"\u003c/strong>\u003c/p>\n\u003cp>The constant \u003ca href=\"https://www.wsj.com/articles/you-give-apps-sensitive-personal-information-then-they-tell-facebook-11550851636\">stream of reports\u003c/a> about how data is being used by companies like Facebook and Google (both of which have been NPR funders) shows that self-regulation hasn't worked, said Rep. Jan Schakowsky, D-Ill.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\"In the last two weeks alone, we learned that Facebook exposed individuals' private health information that consumers thought was in a protected closed group,\" Schakowsky told NPR, \"and collected data from third-party apps ... on issues as personal as \u003ca href=\"https://www.npr.org/2019/02/27/697026827/storing-health-records-on-your-phone-can-apple-live-up-to-its-privacy-values\">women's menstrual cycles and cancer treatment\u003c/a>.\"\u003c/p>\n\u003cp>Legislation is needed \"that sets the terms on privacy. And I think what consumers really want is transparency. They want to know what's actually being collected. They want some control and then they want some accountability,\" said Schakowsky.\u003c/p>\n\u003cp>[pullquote size=\"small\" align=”right” citation=\"Sen. Josh Hawley, Missouri Republican\"]'What's complicated is you don't allow consumers to stop your tracking of them. You tell them that you do ... but in fact you're still gathering the information.'[/pullquote]\u003c/p>\n\u003cp>There aren't many issues in Congress with bipartisan support these days, but the need for stricter privacy rules for tech companies is one. Republicans agree it's time to set some limits on what big tech companies can do with personal data.\u003c/p>\n\u003cp>Rep. Greg Walden, R-Ore., the ranking member on the House Energy and Commerce Committee, said he has \"not met a single American who has ever fully read the fine print of some sort of agreement when you download an app or get an update.\"\u003c/p>\n\u003cp>\"You know you're going to update it and you're going to push agree, and you're not reading the privacy policy of that company,\" he said. \"And the question is, did they even follow their own privacy policies or are the privacy policies adequate?\"\u003c/p>\n\u003cp>\u003cstrong>It's complicated\u003c/strong>\u003c/p>\n\u003cp>Across the Capitol, at a Senate Judiciary Committee hearing on Tuesday, freshman Sen. Josh Hawley grilled Google's senior privacy counsel on the company's location tracking policy for its Android mobile operating system, noting that phone users can't turn off the location-tracking function.\u003c/p>\n\u003cp>\"Do you think an average consumer who uses your products fully understands Google builds a profile about her, tracks where she goes to work, tracks where her boyfriend lives, tracks where she goes to church, tracks when she goes to the doctor?\" the Missouri Republican asked Will DeVries. \"Do you think that an average consumer would anticipate that?\"\u003c/p>\n\u003cp>DeVries responded that Google has a duty \"to communicate this information clearly,\" adding, \"I don't believe we track that information at that level without communicating it.\"\u003c/p>\n\u003cp>\"It's a complicated subject,\" he said, because some of that data is needed to make the user's phone operate properly.\u003c/p>\n\u003cp>But Hawley said, \"What's complicated is you don't allow consumers to stop your tracking of them. You tell them that you do ... but in fact you're still gathering the information.\"\u003c/p>\n\u003cp>[pullquote size=\"small\" align=”right” citation=\"Dave Grimaldi of the Interactive Advertising Bureau\"]'I think that changing or altering the Internet experience state to state would be something that would be a giant turnoff to consumers and just wouldn't help anyone.'[/pullquote]\u003c/p>\n\u003cp>Hawley and Sen. Ed Markey, D-Mass., introduced legislation to protect the online privacy of minors. The measure, \u003ca href=\"https://www.markey.senate.gov/news/press-releases/senators-markey-and-hawley-introduce-bipartisan-legislation-to-update-childrens-online-privacy-rules\">according to a press release from the senators\u003c/a>, would prohibit \"internet companies from collecting personal and location information from anyone under 13 without parental consent and from anyone 13- to 15-years old without the user's consent.\"\u003c/p>\n\u003cp>It's one of a number of bills expected to be introduced by lawmakers from both parties and chambers in the coming months.\u003c/p>\n\u003cp>\u003cstrong>Getting states on the same page\u003c/strong>\u003c/p>\n\u003cp>GOP lawmakers and the tech industry want to ensure that whatever steps Congress takes to enact privacy regulations supersede any measures enacted by the states.\u003c/p>\n\u003cp>[aside tag='online-privacy' label='More from our coverage of online privacy.']\u003c/p>\n\u003cp>California has already \u003ca href=\"https://www.npr.org/2018/06/29/624336039/california-passes-strict-internet-privacy-law-with-implications-for-the-country\">approved its own strict privacy legislation\u003c/a>. Dave Grimaldi of the Interactive Advertising Bureau, which represents Facebook, Amazon (also an NPR funder) and Google among others, said the tech industry is willing to go along with new privacy regulations. But he told NPR that the industry can't navigate 50 different laws, nor could consumers.\u003c/p>\n\u003cp>\"The Internet is global,\" Grimaldi said. \"It most certainly goes over state lines. And I think that changing or altering the Internet experience state to state would be something that would be a giant turnoff to consumers and just wouldn't help anyone.\"\u003c/p>\n\u003cp>\u003cstrong>More scrutiny to come\u003c/strong>\u003c/p>\n\u003cp>The tech companies are facing a challenge on another front: The Federal Trade Commission last week announced a task force to take a look at recent industry mergers. Marc Rotenberg, president of the Electronic Privacy Information Center, said it's long overdue.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"I think they probably should have set up that task force more than a decade ago,\" Rotenberg said, \"around the time they were approving the mergers that allowed for example Google to acquire DoubleClick, the big Internet advertising firm, or Facebook to acquire WhatsApp, which was a competing messaging service. Those deals should have been subject to much more scrutiny than they were at the time.\"\u003c/p>\n\n","blocks":[],"excerpt":"After years of little regulation, lawmakers in both chambers say the tech industry needs to do more to protect its users' personal information.","status":"publish","parent":0,"modified":1552503360,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":30,"wordCount":966},"headData":{"title":"Targeting Online Privacy, Congress Sets A New Tone With Big Tech | KQED","description":"After years of little regulation, lawmakers in both chambers say the tech industry needs to do more to protect its users' personal information.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Targeting Online Privacy, Congress Sets A New Tone With Big Tech","datePublished":"2019-03-13T18:17:06.000Z","dateModified":"2019-03-13T18:56:00.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11732620 https://ww2.kqed.org/news/?p=11732620","disqusUrl":"https://ww2.kqed.org/news/2019/03/13/targeting-online-privacy-congress-sets-a-new-tone-with-big-tech/","disqusTitle":"Targeting Online Privacy, Congress Sets A New Tone With Big Tech","source":"NPR","sourceUrl":"https://www.npr.org.","nprImageCredit":"Chandan Khanna","nprByline":"\u003cstrong>Brian Naylor\u003c/strong>","nprImageAgency":"AFP/Getty Images","nprStoryId":"702619020","nprApiLink":"http://api.npr.org/query?id=702619020&apiKey=MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004","nprHtmlLink":"https://www.npr.org/2019/03/13/702619020/targeting-online-privacy-congress-sets-a-new-tone-with-big-tech?ft=nprml&f=702619020","nprRetrievedStory":"1","nprPubDate":"Wed, 13 Mar 2019 08:51:00 -0400","nprStoryDate":"Wed, 13 Mar 2019 05:00:35 -0400","nprLastModifiedDate":"Wed, 13 Mar 2019 08:51:07 -0400","nprAudio":"https://ondemand.npr.org/anon.npr-mp3/npr/atc/2019/03/20190311_atc_congress_and_tech.mp3?orgId=1&topicId=1014&d=214&story=702619020&ft=nprml&f=702619020","nprAudioM3u":"http://api.npr.org/m3u/1702828378-835c74.m3u?orgId=1&topicId=1014&d=214&story=702619020&ft=nprml&f=702619020","audioTrackLength":215,"path":"/news/11732620/targeting-online-privacy-congress-sets-a-new-tone-with-big-tech","audioUrl":"https://ondemand.npr.org/anon.npr-mp3/npr/atc/2019/03/20190311_atc_congress_and_tech.mp3?orgId=1&topicId=1014&d=214&story=702619020&ft=nprml&f=702619020","parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>For years, big tech has been given a pretty free rein by Capitol Hill to act as they chose: Congressional oversight of the industry largely focused on whether there was political bias on various platforms.\u003c/p>\n\u003cp>But in a reversal, Congress is holding oversight hearings this week, and lawmakers are proposing regulations to crack down on how big tech companies use and resell their customers' personal information.\u003c/p>\n\u003cp>The change is driven in part by the new Democratic majority in the House, along with younger and more tech-savvy lawmakers in both parties.\u003c/p>\n\u003cp>\u003cstrong>\"They want to know\"\u003c/strong>\u003c/p>\n\u003cp>The constant \u003ca href=\"https://www.wsj.com/articles/you-give-apps-sensitive-personal-information-then-they-tell-facebook-11550851636\">stream of reports\u003c/a> about how data is being used by companies like Facebook and Google (both of which have been NPR funders) shows that self-regulation hasn't worked, said Rep. Jan Schakowsky, D-Ill.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"In the last two weeks alone, we learned that Facebook exposed individuals' private health information that consumers thought was in a protected closed group,\" Schakowsky told NPR, \"and collected data from third-party apps ... on issues as personal as \u003ca href=\"https://www.npr.org/2019/02/27/697026827/storing-health-records-on-your-phone-can-apple-live-up-to-its-privacy-values\">women's menstrual cycles and cancer treatment\u003c/a>.\"\u003c/p>\n\u003cp>Legislation is needed \"that sets the terms on privacy. And I think what consumers really want is transparency. They want to know what's actually being collected. They want some control and then they want some accountability,\" said Schakowsky.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'What's complicated is you don't allow consumers to stop your tracking of them. You tell them that you do ... but in fact you're still gathering the information.'","name":"pullquote","attributes":{"named":{"size":"small","align":"”right”","citation":"Sen. Josh Hawley, Missouri Republican","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>There aren't many issues in Congress with bipartisan support these days, but the need for stricter privacy rules for tech companies is one. Republicans agree it's time to set some limits on what big tech companies can do with personal data.\u003c/p>\n\u003cp>Rep. Greg Walden, R-Ore., the ranking member on the House Energy and Commerce Committee, said he has \"not met a single American who has ever fully read the fine print of some sort of agreement when you download an app or get an update.\"\u003c/p>\n\u003cp>\"You know you're going to update it and you're going to push agree, and you're not reading the privacy policy of that company,\" he said. \"And the question is, did they even follow their own privacy policies or are the privacy policies adequate?\"\u003c/p>\n\u003cp>\u003cstrong>It's complicated\u003c/strong>\u003c/p>\n\u003cp>Across the Capitol, at a Senate Judiciary Committee hearing on Tuesday, freshman Sen. Josh Hawley grilled Google's senior privacy counsel on the company's location tracking policy for its Android mobile operating system, noting that phone users can't turn off the location-tracking function.\u003c/p>\n\u003cp>\"Do you think an average consumer who uses your products fully understands Google builds a profile about her, tracks where she goes to work, tracks where her boyfriend lives, tracks where she goes to church, tracks when she goes to the doctor?\" the Missouri Republican asked Will DeVries. \"Do you think that an average consumer would anticipate that?\"\u003c/p>\n\u003cp>DeVries responded that Google has a duty \"to communicate this information clearly,\" adding, \"I don't believe we track that information at that level without communicating it.\"\u003c/p>\n\u003cp>\"It's a complicated subject,\" he said, because some of that data is needed to make the user's phone operate properly.\u003c/p>\n\u003cp>But Hawley said, \"What's complicated is you don't allow consumers to stop your tracking of them. You tell them that you do ... but in fact you're still gathering the information.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'I think that changing or altering the Internet experience state to state would be something that would be a giant turnoff to consumers and just wouldn't help anyone.'","name":"pullquote","attributes":{"named":{"size":"small","align":"”right”","citation":"Dave Grimaldi of the Interactive Advertising Bureau","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Hawley and Sen. Ed Markey, D-Mass., introduced legislation to protect the online privacy of minors. The measure, \u003ca href=\"https://www.markey.senate.gov/news/press-releases/senators-markey-and-hawley-introduce-bipartisan-legislation-to-update-childrens-online-privacy-rules\">according to a press release from the senators\u003c/a>, would prohibit \"internet companies from collecting personal and location information from anyone under 13 without parental consent and from anyone 13- to 15-years old without the user's consent.\"\u003c/p>\n\u003cp>It's one of a number of bills expected to be introduced by lawmakers from both parties and chambers in the coming months.\u003c/p>\n\u003cp>\u003cstrong>Getting states on the same page\u003c/strong>\u003c/p>\n\u003cp>GOP lawmakers and the tech industry want to ensure that whatever steps Congress takes to enact privacy regulations supersede any measures enacted by the states.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"tag":"online-privacy","label":"More from our coverage of online privacy. "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>California has already \u003ca href=\"https://www.npr.org/2018/06/29/624336039/california-passes-strict-internet-privacy-law-with-implications-for-the-country\">approved its own strict privacy legislation\u003c/a>. Dave Grimaldi of the Interactive Advertising Bureau, which represents Facebook, Amazon (also an NPR funder) and Google among others, said the tech industry is willing to go along with new privacy regulations. But he told NPR that the industry can't navigate 50 different laws, nor could consumers.\u003c/p>\n\u003cp>\"The Internet is global,\" Grimaldi said. \"It most certainly goes over state lines. And I think that changing or altering the Internet experience state to state would be something that would be a giant turnoff to consumers and just wouldn't help anyone.\"\u003c/p>\n\u003cp>\u003cstrong>More scrutiny to come\u003c/strong>\u003c/p>\n\u003cp>The tech companies are facing a challenge on another front: The Federal Trade Commission last week announced a task force to take a look at recent industry mergers. Marc Rotenberg, president of the Electronic Privacy Information Center, said it's long overdue.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"I think they probably should have set up that task force more than a decade ago,\" Rotenberg said, \"around the time they were approving the mergers that allowed for example Google to acquire DoubleClick, the big Internet advertising firm, or Facebook to acquire WhatsApp, which was a competing messaging service. Those deals should have been subject to much more scrutiny than they were at the time.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11732620/targeting-online-privacy-congress-sets-a-new-tone-with-big-tech","authors":["byline_news_11732620"],"programs":["news_72"],"categories":["news_8","news_13","news_248"],"tags":["news_1611","news_20149","news_249","news_93","news_2125","news_3195","news_17623","news_20916","news_5800"],"featImg":"news_11732621","label":"source_news_11732620"},"news_11713801":{"type":"posts","id":"news_11713801","meta":{"index":"posts_1591205157","site":"news","id":"11713801","score":null,"sort":[1545935332000]},"guestAuthors":[],"slug":"facebooks-terrible-horrible-no-good-very-bad-year","title":"Facebook's Terrible, Horrible, No Good, Very Bad Year","publishDate":1545935332,"format":"audio","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>Have you decided to quit Facebook yet?\u003c/p>\n\u003cp>It's not an idle question. This holiday season, a notable number of my \"friends\" on the social network are openly contemplating quitting; as if they were making a list of New Year's resolutions and a clean break from the mesmerizing newsfeed seemed a sensible addition to goals like losing ten pounds and calling mom more often.\u003c/p>\n\u003cp>In 2018, we learned that Facebook's bid for global growth led it to willfully ignore warnings that the platform was being used to confuse and manipulate users.\u003c/p>\n\u003cp>Also, there were stories about widespread data breaches, political manipulation and even race baiting that led to real world violence. For a company that likes to tout its ability to bring communities together, Facebook has been struggling to maintain the image of a good corporate citizen.\u003c/p>\n\u003cp>When the year began, Facebook was already on the defensive trying to explain why Russian actors were able to attempt to sway voters with such apparent freedom and sophistication during the 2016 presidential election. Then Congress wanted in on the public conversation.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Here is \u003ca href=\"https://eshoo.house.gov\" target=\"_blank\" rel=\"noopener\">Anna Eshoo\u003c/a>, one of Silicon Valley’s congressional representatives, grilling Facebook founder and chief executive Mark Zuckerberg back in April.\u003c/p>\n\u003cp>[youtube https://www.youtube.com/watch?v=2CaJoQk9VLc]\u003c/p>\n\u003cp>The congressional hearings followed explosive reports that the British political consulting firm \u003ca href=\"https://cambridgeanalytica.org\" target=\"_blank\" rel=\"noopener\">Cambridge Analytica\u003c/a> had access to detailed, personal information on millions of Facebook users during 2016.\u003c/p>\n\u003cp>But even as that story scandalized the world, it also lifted the curtain on Facebook’s business model, built on offering detailed, personal information to all kinds of advertisers. The pitch is this: more than two billion monthly, active users you can sift through to target specific interest groups.\u003c/p>\n\u003cp>\"We’ve known for a long time that these algorithms were at risk of manipulation,\" said Kurt Wagner, who covers social media for the technology news outfit \u003ca href=\"https://www.recode.net/authors/kurt-wagner\" target=\"_blank\" rel=\"noopener\">Recode.\u003c/a>\u003c/p>\n\u003cp>\"What 2018 did was kind of open everyone’s eyes to the fact that it can also be manipulated for much more sinister purposes, which is what we saw around the 2016 election, trying to turn people against one another by stoking these really important but divisive issues,\" Wagner said.\u003c/p>\n\u003cp>The stoking continues, as does the ribbing from comedy shows like \u003ca href=\"https://www.nbc.com/saturday-night-live\" target=\"_blank\" rel=\"noopener\">Saturday Night Live\u003c/a>.\u003c/p>\n\u003cp>[youtube https://www.youtube.com/watch?v=Z8UZn7PmyXc]\u003c/p>\n\u003cp>It was also impossible in 2018 to ignore a growing number of reports about Facebook failing to address race-baiting and even violence in countries like Malaysia and Nigeria, where the social platform has expanded.\u003c/p>\n\u003cp>Facebook has since begun hiring tens of thousands of \u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\" target=\"_blank\" rel=\"noopener\">hate speech screeners\u003c/a> and it works more closely now with third parties to bolster its efforts to clean up its platforms, including WhatsApp and Instagram.\u003c/p>\n\u003cp>\"Yes, the companies were caught flat-footed. But they probably shouldn’t have been, given that there were people warning about this for years prior,\" said academic researcher \u003ca href=\"http://aviv.me\" target=\"_blank\" rel=\"noopener\">Aviv Ovadya\u003c/a>, who is launching a nonprofit focused on technology’s impact on the information ecosystem.\u003c/p>\n\u003cp>Ovadya argued we’re careening toward a future where the ability to distort reality shakes the foundations of democracy. Also, that Facebook is so big, it might want to think about independent advisory boards for each of its individual products in every geographic region.\u003c/p>\n\u003cfigure id=\"attachment_11714414\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11714414\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/12/MaxineW-1180x909-800x616.jpg\" alt='\"87 percent or so of the people who use Facebook are not in North America,\" Maxine Williams, head of global diversity for Facebook, told KQED in July, 2018. \"Think about what the world looks like. It is such an incredibly diverse space. But what we have a responsibility to be is more diverse, more perspectives, more people who can reflect that diversity in the world.\"' width=\"800\" height=\"616\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909-800x616.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909-160x123.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909-1020x786.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909.jpg 1180w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">\"87 percent or so of the people who use Facebook are not in North America,\" Maxine Williams, head of global diversity for Facebook, told KQED in July 2018. \"Think about what the world looks like. It is such an incredibly diverse space. But what we have a responsibility to be is more diverse, more perspectives, more people who can reflect that diversity in the world.\" \u003ccite>(Steve Jennings/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>For instance, an advisory board for not only WhatsApp in Malaysia, but also the Rohingya community on WhatsApp in Malaysia.\u003c/p>\n\u003cp>\"Companies like Facebook need better ways of interfacing with third parties in order to actually gain advice and contacts about what the impacts of what they’re doing have on the world,\" Ovadya said.\u003c/p>\n\u003cp>Ovadya was much gentler in his criticism than the Hungarian businessman George Soros, who reportedly inspired a Facebook smear campaign after he laid into the social media giant at the World Economic Forum in Davos, Switzerland, arguing that Facebook and Google are threatening democratic government.\u003c/p>\n\u003cp>\"There could be an alliance between authoritarian states and these large, data-rich IT monopolies that would bring together nascent systems of corporate surveillance with an already developed system of state-sponsored surveillance,\" Soros said. \"This may well result in a web of totalitarian control the likes of which not even Aldous Huxley or George Orwell could have imagined.\"\u003c/p>\n\u003cp>[youtube https://www.youtube.com/watch?v=WaHzUlR2MUg]Soros was simply following in the footsteps of \u003ca href=\"https://www.youtube.com/watch?v=PMotykw0SIk&t=9s\" target=\"_blank\" rel=\"noopener\">Chamath Palihapitiya\u003c/a>, an early senior executive at Facebook, who argued along similar lines in November 2017.\u003c/p>\n\u003cp>As this year winds to a close, media coverage continues to direct the public narrative about Facebook, increasingly with the help of former employees like Palihapitiya.\u003c/p>\n\u003cp>That's how we learned explosive tidbits like the recent revelation the company allowed other tech giants access to content many Facebook users would find invasive.\u003c/p>\n\u003cp>Netflix and Spotify, for example, were able to read Facebook users’ private messages. Sony, Microsoft, Amazon and were able to glean users’ email addresses through their friends.\u003c/p>\n\u003cp>Some angry users have started a #DeleteFacebook movement. But it's not clear there are enough people so upset they’d be willing to quit Facebook and Instagram and WhatsApp altogether -- that would be the market signal that pressures the company to change in a big way.\u003c/p>\n\u003cp>In the meantime, Facebook and its subsidiaries continue to rake in huge profits from advertising to their global customer base of billions.\u003c/p>\n\u003cfigure id=\"attachment_11714419\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11714419\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-800x677.jpg\" alt=\"Still on Instagram? You're still in Facebook's influence-directing orbit, and recent media reports document Instagram is rife with fake ads and Russian trollers.\" width=\"800\" height=\"677\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-800x677.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-160x135.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-1020x864.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-1200x1016.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut.jpg 1396w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Still on Instagram? You're still in Facebook's influence-directing orbit, and recent media reports document Instagram is rife with fake ads and Russian trollers. \u003ccite>(Photo: Courtesy of Instagram)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>How Facebook will do in 2019 depends on its willingness to become more transparent, Ovadya said. But others, like Wagner of Recode, aren’t so sure. Wagner said Facebook has a consumer trust issue.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\"I don’t think it’s the kind of thing that can be fixed with a marketing campaign. I don’t think Mark Zuckerberg can go on the \u003cem>Today Show\u003c/em> and say something really witty that’s going to make people think that he or the company has changed,\" he said. \"So I think that’s the company’s toughest challenge. How do you regain trust once you’ve lost it? I don’t know if it’s even possible.\"\u003c/p>\n\n","blocks":[],"excerpt":"In 2018, exposes of Facebook have destroyed what trust users still clung to that the social media giant respected their privacy.","status":"publish","parent":0,"modified":1547598090,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":31,"wordCount":1132},"headData":{"title":"Facebook's Terrible, Horrible, No Good, Very Bad Year | KQED","description":"In 2018, exposes of Facebook have destroyed what trust users still clung to that the social media giant respected their privacy.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Facebook's Terrible, Horrible, No Good, Very Bad Year","datePublished":"2018-12-27T18:28:52.000Z","dateModified":"2019-01-16T00:21:30.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11713801 https://ww2.kqed.org/news/?p=11713801","disqusUrl":"https://ww2.kqed.org/news/2018/12/27/facebooks-terrible-horrible-no-good-very-bad-year/","disqusTitle":"Facebook's Terrible, Horrible, No Good, Very Bad Year","audioUrl":"https://www.kqed.org/.stream/anon/radio/tcr/2019/01/MyrowFacebooksBadYear.mp3","audioTrackLength":311,"path":"/news/11713801/facebooks-terrible-horrible-no-good-very-bad-year","parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Have you decided to quit Facebook yet?\u003c/p>\n\u003cp>It's not an idle question. This holiday season, a notable number of my \"friends\" on the social network are openly contemplating quitting; as if they were making a list of New Year's resolutions and a clean break from the mesmerizing newsfeed seemed a sensible addition to goals like losing ten pounds and calling mom more often.\u003c/p>\n\u003cp>In 2018, we learned that Facebook's bid for global growth led it to willfully ignore warnings that the platform was being used to confuse and manipulate users.\u003c/p>\n\u003cp>Also, there were stories about widespread data breaches, political manipulation and even race baiting that led to real world violence. For a company that likes to tout its ability to bring communities together, Facebook has been struggling to maintain the image of a good corporate citizen.\u003c/p>\n\u003cp>When the year began, Facebook was already on the defensive trying to explain why Russian actors were able to attempt to sway voters with such apparent freedom and sophistication during the 2016 presidential election. Then Congress wanted in on the public conversation.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Here is \u003ca href=\"https://eshoo.house.gov\" target=\"_blank\" rel=\"noopener\">Anna Eshoo\u003c/a>, one of Silicon Valley’s congressional representatives, grilling Facebook founder and chief executive Mark Zuckerberg back in April.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/2CaJoQk9VLc'\n title='//www.youtube.com/embed/2CaJoQk9VLc'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003c/p>\n\u003cp>The congressional hearings followed explosive reports that the British political consulting firm \u003ca href=\"https://cambridgeanalytica.org\" target=\"_blank\" rel=\"noopener\">Cambridge Analytica\u003c/a> had access to detailed, personal information on millions of Facebook users during 2016.\u003c/p>\n\u003cp>But even as that story scandalized the world, it also lifted the curtain on Facebook’s business model, built on offering detailed, personal information to all kinds of advertisers. The pitch is this: more than two billion monthly, active users you can sift through to target specific interest groups.\u003c/p>\n\u003cp>\"We’ve known for a long time that these algorithms were at risk of manipulation,\" said Kurt Wagner, who covers social media for the technology news outfit \u003ca href=\"https://www.recode.net/authors/kurt-wagner\" target=\"_blank\" rel=\"noopener\">Recode.\u003c/a>\u003c/p>\n\u003cp>\"What 2018 did was kind of open everyone’s eyes to the fact that it can also be manipulated for much more sinister purposes, which is what we saw around the 2016 election, trying to turn people against one another by stoking these really important but divisive issues,\" Wagner said.\u003c/p>\n\u003cp>The stoking continues, as does the ribbing from comedy shows like \u003ca href=\"https://www.nbc.com/saturday-night-live\" target=\"_blank\" rel=\"noopener\">Saturday Night Live\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/Z8UZn7PmyXc'\n title='//www.youtube.com/embed/Z8UZn7PmyXc'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003c/p>\n\u003cp>It was also impossible in 2018 to ignore a growing number of reports about Facebook failing to address race-baiting and even violence in countries like Malaysia and Nigeria, where the social platform has expanded.\u003c/p>\n\u003cp>Facebook has since begun hiring tens of thousands of \u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\" target=\"_blank\" rel=\"noopener\">hate speech screeners\u003c/a> and it works more closely now with third parties to bolster its efforts to clean up its platforms, including WhatsApp and Instagram.\u003c/p>\n\u003cp>\"Yes, the companies were caught flat-footed. But they probably shouldn’t have been, given that there were people warning about this for years prior,\" said academic researcher \u003ca href=\"http://aviv.me\" target=\"_blank\" rel=\"noopener\">Aviv Ovadya\u003c/a>, who is launching a nonprofit focused on technology’s impact on the information ecosystem.\u003c/p>\n\u003cp>Ovadya argued we’re careening toward a future where the ability to distort reality shakes the foundations of democracy. Also, that Facebook is so big, it might want to think about independent advisory boards for each of its individual products in every geographic region.\u003c/p>\n\u003cfigure id=\"attachment_11714414\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11714414\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/12/MaxineW-1180x909-800x616.jpg\" alt='\"87 percent or so of the people who use Facebook are not in North America,\" Maxine Williams, head of global diversity for Facebook, told KQED in July, 2018. \"Think about what the world looks like. It is such an incredibly diverse space. But what we have a responsibility to be is more diverse, more perspectives, more people who can reflect that diversity in the world.\"' width=\"800\" height=\"616\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909-800x616.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909-160x123.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909-1020x786.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/MaxineW-1180x909.jpg 1180w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">\"87 percent or so of the people who use Facebook are not in North America,\" Maxine Williams, head of global diversity for Facebook, told KQED in July 2018. \"Think about what the world looks like. It is such an incredibly diverse space. But what we have a responsibility to be is more diverse, more perspectives, more people who can reflect that diversity in the world.\" \u003ccite>(Steve Jennings/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>For instance, an advisory board for not only WhatsApp in Malaysia, but also the Rohingya community on WhatsApp in Malaysia.\u003c/p>\n\u003cp>\"Companies like Facebook need better ways of interfacing with third parties in order to actually gain advice and contacts about what the impacts of what they’re doing have on the world,\" Ovadya said.\u003c/p>\n\u003cp>Ovadya was much gentler in his criticism than the Hungarian businessman George Soros, who reportedly inspired a Facebook smear campaign after he laid into the social media giant at the World Economic Forum in Davos, Switzerland, arguing that Facebook and Google are threatening democratic government.\u003c/p>\n\u003cp>\"There could be an alliance between authoritarian states and these large, data-rich IT monopolies that would bring together nascent systems of corporate surveillance with an already developed system of state-sponsored surveillance,\" Soros said. \"This may well result in a web of totalitarian control the likes of which not even Aldous Huxley or George Orwell could have imagined.\"\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/WaHzUlR2MUg'\n title='//www.youtube.com/embed/WaHzUlR2MUg'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>Soros was simply following in the footsteps of \u003ca href=\"https://www.youtube.com/watch?v=PMotykw0SIk&t=9s\" target=\"_blank\" rel=\"noopener\">Chamath Palihapitiya\u003c/a>, an early senior executive at Facebook, who argued along similar lines in November 2017.\u003c/p>\n\u003cp>As this year winds to a close, media coverage continues to direct the public narrative about Facebook, increasingly with the help of former employees like Palihapitiya.\u003c/p>\n\u003cp>That's how we learned explosive tidbits like the recent revelation the company allowed other tech giants access to content many Facebook users would find invasive.\u003c/p>\n\u003cp>Netflix and Spotify, for example, were able to read Facebook users’ private messages. Sony, Microsoft, Amazon and were able to glean users’ email addresses through their friends.\u003c/p>\n\u003cp>Some angry users have started a #DeleteFacebook movement. But it's not clear there are enough people so upset they’d be willing to quit Facebook and Instagram and WhatsApp altogether -- that would be the market signal that pressures the company to change in a big way.\u003c/p>\n\u003cp>In the meantime, Facebook and its subsidiaries continue to rake in huge profits from advertising to their global customer base of billions.\u003c/p>\n\u003cfigure id=\"attachment_11714419\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11714419\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-800x677.jpg\" alt=\"Still on Instagram? You're still in Facebook's influence-directing orbit, and recent media reports document Instagram is rife with fake ads and Russian trollers.\" width=\"800\" height=\"677\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-800x677.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-160x135.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-1020x864.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut-1200x1016.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2018/12/RS31521_Screen-Shot-2018-06-20-at-1.05.35-PM-qut.jpg 1396w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Still on Instagram? You're still in Facebook's influence-directing orbit, and recent media reports document Instagram is rife with fake ads and Russian trollers. \u003ccite>(Photo: Courtesy of Instagram)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>How Facebook will do in 2019 depends on its willingness to become more transparent, Ovadya said. But others, like Wagner of Recode, aren’t so sure. Wagner said Facebook has a consumer trust issue.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"I don’t think it’s the kind of thing that can be fixed with a marketing campaign. I don’t think Mark Zuckerberg can go on the \u003cem>Today Show\u003c/em> and say something really witty that’s going to make people think that he or the company has changed,\" he said. \"So I think that’s the company’s toughest challenge. How do you regain trust once you’ve lost it? I don’t know if it’s even possible.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11713801/facebooks-terrible-horrible-no-good-very-bad-year","authors":["251"],"categories":["news_1758","news_8","news_248"],"tags":["news_4781","news_249","news_6262","news_2451","news_250","news_20627","news_2011","news_353","news_5800"],"featImg":"news_11714401","label":"news"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? Each episode also includes a short fiction story generated by advanced AI GPT-4, serving as a thought-provoking springboard to speculate how humanity could leverage technology for good.","airtime":"SUN 2pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Possible-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.possible.fm/","meta":{"site":"news","source":"Possible"},"link":"/radio/program/possible","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/possible/id1677184070","spotify":"https://open.spotify.com/show/730YpdUSNlMyPQwNnyjp4k"}},"1a":{"id":"1a","title":"1A","info":"1A is home to the national conversation. 1A brings on great guests and frames the best debate in ways that make you think, share and engage.","airtime":"MON-THU 11pm-12am","imageSrc":"https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/1a.jpg","officialWebsiteLink":"https://the1a.org/","meta":{"site":"news","source":"npr"},"link":"/radio/program/1a","subscribe":{"npr":"https://rpb3r.app.goo.gl/RBrW","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=1188724250&at=11l79Y&ct=nprdirectory","tuneIn":"https://tunein.com/radio/1A-p947376/","rss":"https://feeds.npr.org/510316/podcast.xml"}},"all-things-considered":{"id":"all-things-considered","title":"All Things Considered","info":"Every weekday, \u003cem>All Things Considered\u003c/em> hosts Robert Siegel, Audie Cornish, Ari Shapiro, and Kelly McEvers present the program's trademark mix of news, interviews, commentaries, reviews, and offbeat features. Michel Martin hosts on the weekends.","airtime":"MON-FRI 1pm-2pm, 4:30pm-6:30pm\u003cbr />SAT-SUN 5pm-6pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/All-Things-Considered-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.npr.org/programs/all-things-considered/","meta":{"site":"news","source":"npr"},"link":"/radio/program/all-things-considered"},"american-suburb-podcast":{"id":"american-suburb-podcast","title":"American Suburb: The Podcast","tagline":"The flip side of gentrification, told through one town","info":"Gentrification is changing cities across America, forcing people from neighborhoods they have long called home. Call them the displaced. Now those priced out of the Bay Area are looking for a better life in an unlikely place. American Suburb follows this migration to one California town along the Delta, 45 miles from San Francisco. But is this once sleepy suburb ready for them?","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/American-Suburb-Podcast-Tile-703x703-1.jpg","officialWebsiteLink":"/news/series/american-suburb-podcast","meta":{"site":"news","source":"kqed","order":"13"},"link":"/news/series/american-suburb-podcast/","subscribe":{"npr":"https://rpb3r.app.goo.gl/RBrW","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?mt=2&id=1287748328","tuneIn":"https://tunein.com/radio/American-Suburb-p1086805/","rss":"https://ww2.kqed.org/news/series/american-suburb-podcast/feed/podcast","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkMzMDExODgxNjA5"}},"baycurious":{"id":"baycurious","title":"Bay Curious","tagline":"Exploring the Bay Area, one question at a time","info":"KQED’s new podcast, Bay Curious, gets to the bottom of the mysteries — both profound and peculiar — that give the Bay Area its unique identity. And we’ll do it with your help! You ask the questions. You decide what Bay Curious investigates. And you join us on the journey to find the answers.","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Bay-Curious-Podcast-Tile-703x703-1.jpg","imageAlt":"\"KQED Bay Curious","officialWebsiteLink":"/news/series/baycurious","meta":{"site":"news","source":"kqed","order":"4"},"link":"/podcasts/baycurious","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/bay-curious/id1172473406","npr":"https://www.npr.org/podcasts/500557090/bay-curious","rss":"https://ww2.kqed.org/news/category/bay-curious-podcast/feed/podcast","google":"https://podcasts.google.com/feed/aHR0cHM6Ly93dzIua3FlZC5vcmcvbmV3cy9jYXRlZ29yeS9iYXktY3VyaW91cy1wb2RjYXN0L2ZlZWQvcG9kY2FzdA","stitcher":"https://www.stitcher.com/podcast/kqed/bay-curious","spotify":"https://open.spotify.com/show/6O76IdmhixfijmhTZLIJ8k"}},"bbc-world-service":{"id":"bbc-world-service","title":"BBC World Service","info":"The day's top stories from BBC News compiled twice daily in the week, once at weekends.","airtime":"MON-FRI 9pm-10pm, TUE-FRI 1am-2am","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/BBC-World-Service-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.bbc.co.uk/sounds/play/live:bbc_world_service","meta":{"site":"news","source":"BBC World Service"},"link":"/radio/program/bbc-world-service","subscribe":{"apple":"https://itunes.apple.com/us/podcast/global-news-podcast/id135067274?mt=2","tuneIn":"https://tunein.com/radio/BBC-World-Service-p455581/","rss":"https://podcasts.files.bbci.co.uk/p02nq0gn.rss"}},"code-switch-life-kit":{"id":"code-switch-life-kit","title":"Code Switch / Life Kit","info":"\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />","airtime":"SUN 9pm-10pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Code-Switch-Life-Kit-Podcast-Tile-360x360-1.jpg","meta":{"site":"radio","source":"npr"},"link":"/radio/program/code-switch-life-kit","subscribe":{"apple":"https://podcasts.apple.com/podcast/1112190608?mt=2&at=11l79Y&ct=nprdirectory","google":"https://podcasts.google.com/feed/aHR0cHM6Ly93d3cubnByLm9yZy9yc3MvcG9kY2FzdC5waHA_aWQ9NTEwMzEy","spotify":"https://open.spotify.com/show/3bExJ9JQpkwNhoHvaIIuyV","rss":"https://feeds.npr.org/510312/podcast.xml"}},"commonwealth-club":{"id":"commonwealth-club","title":"Commonwealth Club of California Podcast","info":"The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.","airtime":"THU 10pm, FRI 1am","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Commonwealth-Club-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.commonwealthclub.org/podcasts","meta":{"site":"news","source":"Commonwealth Club of California"},"link":"/radio/program/commonwealth-club","subscribe":{"apple":"https://itunes.apple.com/us/podcast/commonwealth-club-of-california-podcast/id976334034?mt=2","google":"https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw","tuneIn":"https://tunein.com/radio/Commonwealth-Club-of-California-p1060/"}},"considerthis":{"id":"considerthis","title":"Consider This","tagline":"Make sense of the day","info":"Make sense of the day. Every weekday afternoon, Consider This helps you consider the major stories of the day in less than 15 minutes, featuring the reporting and storytelling resources of NPR. Plus, KQED’s Bianca Taylor brings you the local KQED news you need to know.","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Consider-This-Podcast-Tile-703x703-1.jpg","imageAlt":"Consider This from NPR and KQED","officialWebsiteLink":"/podcasts/considerthis","meta":{"site":"news","source":"kqed","order":"7"},"link":"/podcasts/considerthis","subscribe":{"apple":"https://podcasts.apple.com/podcast/id1503226625?mt=2&at=11l79Y&ct=nprdirectory","npr":"https://rpb3r.app.goo.gl/coronavirusdaily","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5ucHIub3JnLzUxMDM1NS9wb2RjYXN0LnhtbA","spotify":"https://open.spotify.com/show/3Z6JdCS2d0eFEpXHKI6WqH"}},"forum":{"id":"forum","title":"Forum","tagline":"The conversation starts here","info":"KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.","airtime":"MON-FRI 9am-11am, 10pm-11pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg","imageAlt":"KQED Forum with Mina Kim and Alexis Madrigal","officialWebsiteLink":"/forum","meta":{"site":"news","source":"kqed","order":"8"},"link":"/forum","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/kqeds-forum/id73329719","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM5NTU3MzgxNjMz","npr":"https://www.npr.org/podcasts/432307980/forum","stitcher":"https://www.stitcher.com/podcast/kqedfm-kqeds-forum-podcast","rss":"https://feeds.megaphone.fm/KQINC9557381633"}},"freakonomics-radio":{"id":"freakonomics-radio","title":"Freakonomics Radio","info":"Freakonomics Radio is a one-hour award-winning podcast and public-radio project hosted by Stephen Dubner, with co-author Steve Levitt as a regular guest. It is produced in partnership with WNYC.","imageSrc":"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/freakonomicsRadio.png","officialWebsiteLink":"http://freakonomics.com/","airtime":"SUN 1am-2am, SAT 3pm-4pm","meta":{"site":"radio","source":"WNYC"},"link":"/radio/program/freakonomics-radio","subscribe":{"npr":"https://rpb3r.app.goo.gl/4s8b","apple":"https://itunes.apple.com/us/podcast/freakonomics-radio/id354668519","tuneIn":"https://tunein.com/podcasts/WNYC-Podcasts/Freakonomics-Radio-p272293/","rss":"https://feeds.feedburner.com/freakonomicsradio"}},"fresh-air":{"id":"fresh-air","title":"Fresh Air","info":"Hosted by Terry Gross, \u003cem>Fresh Air from WHYY\u003c/em> is the Peabody Award-winning weekday magazine of contemporary arts and issues. 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