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(Sara Bloomberg/KQED)\" width=\"640\" height=\"426\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A memorial at the intersection of Polk and Ellis streets in San Francisco, where a 6-year-old girl was struck by a car and killed on New Year's Eve. (Sara Bloomberg/KQED)\u003c/figcaption>\u003c/figure>\n\u003cp>A San Francisco lawyer is filing suit against ride-service company Uber in connection with a New Year's Eve incident in which a driver for the firm struck and killed a 6-year-old girl at a Tenderloin street corner.\u003c/p>\n\u003cp>Lawyer Christopher Dolan says (\u003ca href=\"http://bits.blogs.nytimes.com/2014/01/27/uber-and-a-childs-death/?_php=true&_type=blogs&_r=0\" target=\"_blank\">by way of The New York Times\u003c/a> and others) that his planned filing today in San Francisco Superior Court is the first wrongful-death action ever filed against Uber, a leader among what regulators call \"transportation network companies.\" The San Francisco-based firm also faces at least two other personal-injury lawsuits in the city related to accidents that have occurred over the past 10 months.\u003c/p>\n\u003cp>As \u003ca href=\"http://ww2.kqed.org/news/2014/01/20/ride-sharing-insurance-lyft-uberx-sidecar/\" target=\"_blank\">my colleague Jon Brooks has reported\u003c/a>, the Dec. 31 accident involved driver Syed Muzaffar, a Union City man who drives passengers as part of the Uber network. Muzaffar came to the city on New Year's Eve, his lawyer, Graham Archer says, with the express intent to drive passengers for the company's UberX ride service and had already completed one trip.\u003c/p>\n\u003cp>Dolan's lawsuit (embedded in full below) picks up the story there:\u003c/p>\n\u003cblockquote>\u003cp>19. ... [A]t just before 8:00pm, HUAN KUANG was walking home in San Francisco with her two children, ANTHONY LIU, who was 5 years old, and SOFIA LIU, who was 6 years old.\u003cbr>\n20. They approached the intersection of Polk Street and Ellis Street. When the light was green for them to walk, they began to cross Polk Street within the crosswalk.\u003cbr>\n21. As they were in the cross-walk, with the signal green for them to walk, a vehicle driven by Defendant SYED MUZZAFAR turned right from Ellis Street and collided with HUAN KUANG, ANTHONY LIU and SOFIA LIU.\u003cbr>\n22. The collision caused the wrongful death of SOFIA LIU, and caused serious and significant physical and mental injuries to the other Plaintiffs in this action.\u003c/p>\u003c/blockquote>\n\u003cp>Muzaffar was arrested \u003ca href=\"http://ww2.kqed.org/news/2014/01/02/122446/\" target=\"_blank\">on suspicion of vehicular manslaughter\u003c/a>.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>After the accident, Uber quickly acknowledged that \"a partner\" had been involved in the accident and was equally quick to say that the partner wasn't working for the service when he struck the pedestrians, a statement intended to distance the company from liability. But Muzaffar was logged on to the Uber app and awaiting another customer, his attorney says, meaning that in essence he was engaged in company business and should be covered by the company's $1 million liability insurance policy.\u003c/p>\n\u003cp>Dolan contends in the suit filed today that Muzaffar was not only logged on to the app at the time of the accident, but was \"viewing, monitoring and/or interacting with his wireless communications device/smartphone/GPS at or near the time of the collision.\" The complaint alleges that Uber's app requires drivers to violate the California law that seeks to address distracted driving by banning the manual operation of mobile phones, GPS devices and the like.\u003c/p>\n\u003cp>The suit also takes on Uber's suggestion that it has no liability because Muzaffar was not in active service at the time he struck Sophia Liu. The complaint notes that, like any other startup, the company's business model depends on attracting more users. To be able to deliver on its promise of prompt service, the suit say, the company needs a \"significant number\" of drivers available to provide rides. \"Therefore,\" the suit says, \"regardless of whether a DRIVER actually has a USER in their car, is on the way to a USER who has engaged the DRIVER through the APP, or simply is logged on to the APP as an available DRIVER, UBER, and/or RASIER LLC and/or RAISER-CA LLC and/or Does 1-10 and 21-30 derives an economic benefit from having DRIVERS registered on the service.\"\u003c/p>\n\u003cp>Dolan \u003ca href=\"http://ww2.kqed.org/news/2014/01/15/watch-jahi-mcmath-lawyer-discusses-case/\" target=\"_blank\">also represents the family of Jahi McMath\u003c/a>, the brain-dead Oakland teenager who last month went to court to fight a hospital's attempt to remove her from a ventilator.\u003c/p>\n\u003cp>Here's the lawsuit in a version uploaded by The New York Times:\u003c/p>\n\u003cp>\u003ciframe id=\"doc_13342\" src=\"//www.scribd.com/embeds/202550537/content?start_page=1&view_mode=scroll&show_recommendations=true\" frameborder=\"0\" scrolling=\"no\" width=\"100%\" height=\"600\">\u003c/iframe>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Reach Dan Brekke at \u003ca href=\"mailto:dbrekke@kqed.org\">dbrekke@kqed.org\u003c/a> or (415) 553-2176.\u003c/em>\u003c/p>\n\n","blocks":[],"excerpt":"Suit challenges company's suggestion that it's not liable because driver was not on an Uber call. ","status":"publish","parent":0,"modified":1390867968,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":15,"wordCount":716},"headData":{"title":"Uber Sued Over Death of 6-Year-Old Girl in San Francisco | KQED","description":"Suit challenges company's suggestion that it's not liable because driver was not on an Uber call. ","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"124494 http://ww2.kqed.org/news/?p=124494","disqusUrl":"https://ww2.kqed.org/news/2014/01/27/uber-sued-over-death-of-6-year-old-girl/","disqusTitle":"Uber Sued Over Death of 6-Year-Old Girl in San Francisco","customPermalink":"2014/01/27/lawyer-filing-suit-against-ride-service-company-uber-in-death-of-6-year-o/","path":"/news/124494/uber-sued-over-death-of-6-year-old-girl","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure id=\"attachment_122490\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/01/pedestrian1-e1388695607211.jpg\">\u003cimg class=\"size-medium wp-image-122490\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/01/pedestrian1-640x426.jpg\" alt=\"A memorial at the intersection of Polk and Ellis streets in San Francisco, where a 6-year-old girl was struck by a car and killed on New Year's Eve. (Sara Bloomberg/KQED)\" width=\"640\" height=\"426\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A memorial at the intersection of Polk and Ellis streets in San Francisco, where a 6-year-old girl was struck by a car and killed on New Year's Eve. (Sara Bloomberg/KQED)\u003c/figcaption>\u003c/figure>\n\u003cp>A San Francisco lawyer is filing suit against ride-service company Uber in connection with a New Year's Eve incident in which a driver for the firm struck and killed a 6-year-old girl at a Tenderloin street corner.\u003c/p>\n\u003cp>Lawyer Christopher Dolan says (\u003ca href=\"http://bits.blogs.nytimes.com/2014/01/27/uber-and-a-childs-death/?_php=true&_type=blogs&_r=0\" target=\"_blank\">by way of The New York Times\u003c/a> and others) that his planned filing today in San Francisco Superior Court is the first wrongful-death action ever filed against Uber, a leader among what regulators call \"transportation network companies.\" The San Francisco-based firm also faces at least two other personal-injury lawsuits in the city related to accidents that have occurred over the past 10 months.\u003c/p>\n\u003cp>As \u003ca href=\"http://ww2.kqed.org/news/2014/01/20/ride-sharing-insurance-lyft-uberx-sidecar/\" target=\"_blank\">my colleague Jon Brooks has reported\u003c/a>, the Dec. 31 accident involved driver Syed Muzaffar, a Union City man who drives passengers as part of the Uber network. Muzaffar came to the city on New Year's Eve, his lawyer, Graham Archer says, with the express intent to drive passengers for the company's UberX ride service and had already completed one trip.\u003c/p>\n\u003cp>Dolan's lawsuit (embedded in full below) picks up the story there:\u003c/p>\n\u003cblockquote>\u003cp>19. ... [A]t just before 8:00pm, HUAN KUANG was walking home in San Francisco with her two children, ANTHONY LIU, who was 5 years old, and SOFIA LIU, who was 6 years old.\u003cbr>\n20. They approached the intersection of Polk Street and Ellis Street. When the light was green for them to walk, they began to cross Polk Street within the crosswalk.\u003cbr>\n21. As they were in the cross-walk, with the signal green for them to walk, a vehicle driven by Defendant SYED MUZZAFAR turned right from Ellis Street and collided with HUAN KUANG, ANTHONY LIU and SOFIA LIU.\u003cbr>\n22. The collision caused the wrongful death of SOFIA LIU, and caused serious and significant physical and mental injuries to the other Plaintiffs in this action.\u003c/p>\u003c/blockquote>\n\u003cp>Muzaffar was arrested \u003ca href=\"http://ww2.kqed.org/news/2014/01/02/122446/\" target=\"_blank\">on suspicion of vehicular manslaughter\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>After the accident, Uber quickly acknowledged that \"a partner\" had been involved in the accident and was equally quick to say that the partner wasn't working for the service when he struck the pedestrians, a statement intended to distance the company from liability. But Muzaffar was logged on to the Uber app and awaiting another customer, his attorney says, meaning that in essence he was engaged in company business and should be covered by the company's $1 million liability insurance policy.\u003c/p>\n\u003cp>Dolan contends in the suit filed today that Muzaffar was not only logged on to the app at the time of the accident, but was \"viewing, monitoring and/or interacting with his wireless communications device/smartphone/GPS at or near the time of the collision.\" The complaint alleges that Uber's app requires drivers to violate the California law that seeks to address distracted driving by banning the manual operation of mobile phones, GPS devices and the like.\u003c/p>\n\u003cp>The suit also takes on Uber's suggestion that it has no liability because Muzaffar was not in active service at the time he struck Sophia Liu. The complaint notes that, like any other startup, the company's business model depends on attracting more users. To be able to deliver on its promise of prompt service, the suit say, the company needs a \"significant number\" of drivers available to provide rides. \"Therefore,\" the suit says, \"regardless of whether a DRIVER actually has a USER in their car, is on the way to a USER who has engaged the DRIVER through the APP, or simply is logged on to the APP as an available DRIVER, UBER, and/or RASIER LLC and/or RAISER-CA LLC and/or Does 1-10 and 21-30 derives an economic benefit from having DRIVERS registered on the service.\"\u003c/p>\n\u003cp>Dolan \u003ca href=\"http://ww2.kqed.org/news/2014/01/15/watch-jahi-mcmath-lawyer-discusses-case/\" target=\"_blank\">also represents the family of Jahi McMath\u003c/a>, the brain-dead Oakland teenager who last month went to court to fight a hospital's attempt to remove her from a ventilator.\u003c/p>\n\u003cp>Here's the lawsuit in a version uploaded by The New York Times:\u003c/p>\n\u003cp>\u003ciframe id=\"doc_13342\" src=\"//www.scribd.com/embeds/202550537/content?start_page=1&view_mode=scroll&show_recommendations=true\" frameborder=\"0\" scrolling=\"no\" width=\"100%\" height=\"600\">\u003c/iframe>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>Reach Dan Brekke at \u003ca href=\"mailto:dbrekke@kqed.org\">dbrekke@kqed.org\u003c/a> or (415) 553-2176.\u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/124494/uber-sued-over-death-of-6-year-old-girl","authors":["222"],"programs":["news_6944"],"categories":["news_8"],"tags":["news_4524","news_4756","news_38","news_5586","news_5585","news_3640","news_4952","news_4523"],"featImg":"news_122545","label":"news_6944"},"news_120468":{"type":"posts","id":"news_120468","meta":{"index":"posts_1591205157","site":"news","id":"120468","score":null,"sort":[1387476003000]},"guestAuthors":[],"slug":"tip-or-bribe-taxi-drivers-say-illegal-payments-to-dispatchers-are-routine","title":"Tip or Bribe? Taxi Drivers Say Illegal Payments to Dispatchers Are Routine","publishDate":1387476003,"format":"standard","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cp>\u003cspan style=\"font-size: 4.6875em;float: left;line-height: 0.733em;padding: 0.05em 0.1em 0 0;font-family: times, serif, georgia\">B\u003c/span>rad Newsham drove a cab in San Francisco for nearly three decades and says he loved nearly everything about the job from the first day he got behind the wheel: the people, the city's beauty, the independence, the sense of experiencing something new every day.\u003c/p>\n\u003cp>\u003ca href=\"http://www.bradnewsham.com/\" target=\"_blank\">Newsham\u003c/a> quit the business this year because he was down to earning a net income of five bucks an hour. Newsham's experience isn't unique — others in San Francisco's taxicab industry say they know drivers who are only netting $5 to $10 an hour. A big part of the tough economics for drivers has to do with ride-service companies like Sidecar, Uber and Lyft siphoning off business from the traditional cab companies.\u003c/p>\n\u003caside class=\"alignright noborder\">\u003cimg src=\"http://u.s.kqed.net/2013/12/18/tip.jpg\" alt=\"Money\">\n\u003ch3>When drivers pay dispatchers, is it a tip? Or a bribe? \u003ca href=\"http://ww2.kqed.org/news/2014/12/13/the-fine-line-between-a-taxi-drivers-tip-and-a-bribe/\" target=\"_blank\">Read more.\u003c/a>\u003c/h3>\n\u003c/aside>\n\u003cp>But part of the money problem for the great majority of taxi drivers, those who rent their vehicles, is the way the business is structured. They start out in the hole every day, needing to make $100 or more just to pay the \"gate,\" or rental fee, for a 10-hour shift. They pay gas on top of that, which could easily come to $20 or $30 a shift or more. You can do the math yourself: To clear San Francisco's minimum wage of $10.55 an hour, they've got to bring in something north of $200, and probably significantly more than that, during their 10 hours on the road.\u003c/p>\n\u003cp>Drivers get no benefits, and may be held responsible for their gate fees when they're too sick to drive. Sometimes they must pay insurance deductibles and they face fines from city taxi regulators when they violate rules.\u003c/p>\n\u003cp>If you wonder how they survive, well, lots of them are just scraping by. Richard Hybels, owner of San Francisco's Metro Cab, says, \"Cab drivers can’t even get their teeth fixed. They’re poor people. It’s not an easy way to make a living by any stretch of the imagination.\"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>If the financial odds against drivers aren't long enough already, they face another daily cost that industry veterans like Newsham alternatively call \"the tip\" or \"the bribe.\" That’s the unofficial, and illegal, five to ten bucks or more that many drivers say they pay cab company dispatchers and gas attendants every shift.\u003c/p>\n\u003cp>“Whoever bribes the dispatcher the most tends to get the best shifts,\" says Newsham. “I’ve been in situations at companies where if you don’t tip, the dispatcher says, 'Nice to see you ... I don’t have any cabs right now ... why don’t you sit on the bench for awhile until I get one?' I have sat there for three hours waiting for him to find me a cab when I have seen people walk in, give him 20 bucks and walk right out. It’s just a fact of life in the cab world.”\u003c/p>\n\u003cp>Longtime San Francisco \u003ca href=\"http://phantomcabdriverphites.blogspot.com/\" target=\"_blank\">cab driver Ed Healy\u003c/a> says the practice is standard throughout the industry.\u003c/p>\n\u003caside class=\"alignleft\">\n\u003ch3>More in KQED's series\u003c/h3>\n\u003cp>This is the third part in our series on the risks and benefits to those who sign up with networked ride services like Lyft, Sidecar and UberX, versus those who work for the traditional taxicab industry.\u003c/p>\n\u003cul>\n\u003cli>\u003ca href=\"http://ww2.kqed.org/news/2013/11/07/taxis-lyft-ride-service-war-on-streets-of-san-francisco\">\u003cstrong>Part One\u003c/strong>\u003c/a> describes the growing tensions between ride services and taxi companies.\u003cstrong>\u003c/strong>\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://ww2.kqed.org/news/2013/11/14/who-pays-when-ride-share-driver-crashes\">Part Two\u003c/a>\u003c/strong> examines the insurance risks facing drivers for the ride services.\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003cp>\"I once had a dispatcher come out there and I gave him $3 and he threw it back in my face and said, ‘That’s not a tip,'\" says Healy. \"I stopped tipping them completely, and I regularly got cars without any brakes or (that) broke down in various ways. I had one where a huge pipe dropped out of the cab and onto the ground. I had so many breakdowns, and I wondered why I had to wait three hours for somebody to come and tow. So I would say that pretty much enforced tipping is the rule.\"\u003c/p>\n\u003cp>John Han, who drives for Yellow Cab, breaks down his tipping routine: $1 to the gas guy, $5 to the dispatcher in charge of issuing cabs when he goes out and $1 more when he returns to file his paperwork. That's somewhat lower than a lot of drivers, he says. \"Many drivers say $5 going out and $5 coming in to dispatchers and cashiers.\"\u003c/p>\n\u003cp>Emil Lawrence, a driver since 1996 who wrote the popular \u003ca href=\"http://www.sfgate.com/entertainment/article/NIGHT-CABBIE-A-lesson-in-Chinese-relations-2805327.php\" target=\"_blank\">Night Cabbie\u003c/a> column in the old San Francisco Examiner and the San Francisco Chronicle, lays out basically the same scenario in terms of pressure to make these payments:\u003c/p>\n\u003cp>\"If you don't want to piss off anybody that can cause you problems, you have to pay it,\" he says. \"The system that’s pervasive is tips and payola before you get your taxi.\"\u003c/p>\n\u003cp>Lawrence says radio dispatchers will also sometimes demand money for sending lucrative airport calls a driver's way. He says at one company he used to work for, the radio dispatcher had a black book. \"He came up to me ... and said, 'Emil, I looked at my book, you owe me for two airports.'\"\u003c/p>\n\u003cp>Whatever you call it, this kind of payment, voluntary or involuntary, is against the law in San Francisco, and each violation carries a $633 fine for firms that allow it. Perhaps it's not surprising, then, that when you talk to San Francisco taxi companies, virtually all of them say that they don't allow tipping (six of the biggest companies — Yellow, Luxor, DeSoto, Metro, Royal and Town told me tipping is prohibited in their shops; two other companies, Arrow Checker and NationalVeterans, didn't return my calls).\u003c/p>\n\u003cp>Jim Gillespie, general manager at Yellow Cab, said any reports of tipping at the company aren't true. \"It's not happening at Yellow Cab. If that happens I would fire the employees.\"\u003c/p>\n\u003cp>Has it ever happened? \"Not to my knowledge,\" he says.\u003c/p>\n\u003caside class=\"pullquote alignleft\">'I have sat there for three hours waiting for him to find me a cab when I have seen people walk in, give him 20 bucks and walk right out.'\u003cbr>\n\u003ccite>—Brad Newsham, cab driver\u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>Charles Rathbone, assistant manager at Luxor, told me, \"Nobody is forced to tip.\" He says the company has signs up saying tipping isn't allowed. \"Nobody has to tip to get a better shift or cab. The cashiers and the dispatchers know we’d come down on them like a ton of bricks. If you know of somebody who says there is (a tipping requirement) please tell them to come in and see me and I promise no retaliation for complaints. Absolutely.\"\u003c/p>\n\u003cp>What about voluntary tipping, which is also prohibited?\u003c/p>\n\u003cp>\"It's the kind of thing that is almost impossible to stop\" he says. \"How do you prevent somebody from passing somebody else a dollar? It’s a very difficult thing to prevent from happening. I’m not going to say categorically that there is no tipping, but it’s certainly not anything the company gets any money from.\"\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" src=\"https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/125668303&color=ff6600&auto_play=false&show_artwork=true\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003cstrong>Tipping is an Expensive Reality\u003c/strong>\u003c/p>\n\u003cp>Dan Hara has little doubt that these payments are a reality in San Francisco cab companies.\u003c/p>\n\u003cp>He's an economist whose firm, Hara Associates, compiled \u003ca href=\"http://www.sfmta.com/sites/default/files/Draft%20SF%20DriverSurvey%2037%20Web%20version04042013.pdf\" target=\"_blank\">a report\u003c/a> last year on the city's taxi industry for the San Francisco Municipal Transportation Agency, or SFMTA. The firm's survey of 621 San Francisco cab drivers found that 61 percent said they always pay daily tips to other company employees. More than half of that group, 55 percent, said they pay those tips because they have to.\u003c/p>\n\u003cp>Of the companies for which more than 30 drivers were surveyed, the reported tips ranged from an average of $4.47 for a non-Friday or non-Saturday night shift to $8.95 for a Friday or Saturday night shift.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe width=\"640\" height=\"300\" scrolling=\"no\" frameborder=\"no\" src=\"https://www.google.com/fusiontables/embedviz?containerId=googft-gviz-canvas&q=select+col0%2C+col1%2C+col2%2C+col3+from+10EWOm6XOitK40qidzUUyuF6ng84o_bUsO5jQnZg+order+by+col2+desc+limit+10&viz=GVIZ&t=COLUMN&uiversion=2&gco_forceIFrame=true&gco_hasLabelsColumn=true&gco_vAxes=%5B%7B%22title%22%3A%22Respondents%22%2C+%22minValue%22%3Anull%2C+%22maxValue%22%3Anull%2C+%22useFormatFromData%22%3Atrue%2C+%22viewWindow%22%3A%7B%22max%22%3Anull%2C+%22min%22%3Anull%7D%2C+%22logScale%22%3Afalse%7D%2C%7B%22useFormatFromData%22%3Atrue%2C+%22viewWindow%22%3A%7B%22max%22%3Anull%2C+%22min%22%3Anull%7D%2C+%22minValue%22%3Anull%2C+%22maxValue%22%3Anull%2C+%22logScale%22%3Afalse%7D%5D&gco_useFirstColumnAsDomain=true&gco_isStacked=true&gco_booleanRole=certainty&gco_hAxis=%7B%22useFormatFromData%22%3Atrue%2C+%22minValue%22%3Anull%2C+%22maxValue%22%3Anull%2C+%22viewWindow%22%3Anull%2C+%22viewWindowMode%22%3Anull%7D&gco_legend=right&gco_title=How+often+do+you+pay+tips+to+dispatchers%2C+gas+attendants+or+other+taxi+companies%3F&gco_fontName=Arial&att=true&width=640&height=300\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>Tipping can be expensive, the report added, with 21 percent of drivers reporting they gave daily tips of between $10 and $20 and another 8 percent saying the gave more than $20 per shift. The highest tips came from those working lucrative weekend night shifts.\u003c/p>\n\u003cp>Not everyone who drives a cab and tips dispatchers and gas attendants see that as a problem. One longtime driver who asked to remain anonymous recalls a variation on the usual practice of tipping.\u003c/p>\n\u003cp>\"We would have to go into a lottery, put our names in a hat, and they’d pull out these numbers, and your number would determine your chances [of getting a cab],\" he says. \"Your chances would be better if you decided to give money to the dispatcher. If you tipped, your chances are much greater to get out.\"\u003c/p>\n\u003cp>But this driver says he thinks that kind of tipping is OK.\u003c/p>\n\u003cp>\"I think most people realize they should tip at least 10 to 15 percent if they like the service,\" he says.\u003c/p>\n\u003caside class=\"pullquote alignleft\"> 'It's not happening at Yellow Cab. If that happens I would fire the employees.'\u003cbr>\n\u003ccite>— Jim Gillespie, Yellow Cab general manager\u003c/cite>\u003c/aside>\n\u003cp>Barry Korengold, the president of the San Francisco Cab Drivers Association, says there are worse things happening in the industry right now than pressure to give dispatcher and gas attendants a tip. \"It’s not one of my big issues,\" he says.\u003c/p>\n\u003cp>Korengold and one other driver told me that because drivers live in part on tips, it would be hypocritical not to do the same.\u003c/p>\n\u003cp>Emil Lawrence, for one, says he currently tips because he wants to, but that's only because he owns a cab medallion (which is essentially a license to drive a cab in the city) and has greater leverage. He also said he doesn't blame all cab company employees for taking tips, as they make very little money. \"They have no benefits whatsoever, so this is the way they get their income up.\"\u003c/p>\n\u003cp>\u003cstrong>The Law and How It's Enforced\u003c/strong>\u003c/p>\n\u003cp>When I asked Christiane Hayashi, director of taxis and accessible services for the San Francisco Municipal Transportation Agency, whether drivers tipping taxi company employees was legal, she read from the \u003ca href=\"http://transportation.sanfranciscocode.org/downloads/code-text/II._1105.txt\" target=\"_blank\">San Francisco Transportation Code, Section 1105, sub-section A10,\u003c/a> in effect since 2011.\u003c/p>\n\u003cblockquote>\u003cp>“No Permit Holder or agent of a Permit Holder may accept or solicit gifts and/or gratuities or anything of value from any Driver, other than Gate Fees, Lease Fees, payments for goods actually received, or other payments authorized by this Article. A Permit Holder or agent of a Permit Holder shall issue a receipt for any payment received from a Driver.\"\u003c/p>\u003c/blockquote>\n\u003cp>The ordinance covers voluntary payments, too. That means all tipping is illegal.\u003c/p>\n\u003cp>That absolute ban notwithstanding, Hayashi says she's aware tipping is happening and thinks the practice varies widely from company to company.\u003c/p>\n\u003cp>In addition, she adds, \"The salary structure set up by the companies relies on tipping — it is my understanding that many taxi company employees receive San Francisco's minimum wage and are required to rely on tips to make an adequate salary. ... So it is a deeply ingrained institutional issue that has proven difficult to root out.\u003c/p>\n\u003cp>“In some companies, drivers tip because they genuinely have a relationship with the dispatcher and it’s no big deal,\" Hayashi notes. \"In other companies, it’s definitely more of a culture where you’ve got to do this or else. And the driver who doesn’t tip might find himself having consequences.”\u003c/p>\n\u003cfigure id=\"attachment_120383\" class=\"wp-caption alignleft\" style=\"max-width: 320px\">\u003ca href=\"http://ww2.kqed.org/news/2013/12/12/San+Francisco-taxi-bribes-tips/rs7183_taxis_22oct2013_0125_web-hpf/\" rel=\"attachment wp-att-120383\">\u003cimg class=\"size-full wp-image-120383\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/10/RS7183_Taxis_22oct2013_0125_web-hpf.jpg\" alt=\"Taxis in downtown San Francisco. (Sara Bloomberg/KQED)\" width=\"320\" height=\"213\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Taxis in downtown San Francisco. (Sara Bloomberg/KQED)\u003c/figcaption>\u003c/figure>\n\u003cp>But to do something about those \"consequences,\" Hayashi says, a driver would have to file a formal report with the SFMTA. To date, she says, no one has ever been cited for violating Section 1105, sub-section A10.\u003c/p>\n\u003cp>“The drivers may complain to us, but it’s quite another matter to ask them to sign a declaration and go to an administrative hearing,” she says.\u003c/p>\n\u003cp>Veteran driver Brad Newsham says that kind of reasoning is akin to expecting victims of the system to enforce the law. \"You’re going to blame the cab driver who makes a paltry wage for not taking down the system that has been winked at by every regulator that’s ever been,\" he asks, \"and who has thrown up their hands and says, 'There’s nothing we can do'?\"\u003c/p>\n\u003cp>Other drivers say blowing the whistle would be risky. “A driver would be afraid because they’d get fired,\" says Ed Healey, who drives for DeSoto Cab. \"Nobody could survive.”\u003c/p>\n\u003cp>John Han, a Yellow Cab driver, agrees. “I wouldn’t want to go through that process,\" he says. \"I basically would be going on the record with something that does not look very good for the people who I depend upon to issue me a cab every day.”\u003c/p>\n\u003caside class=\"alignright\">\n\u003ch3>Does Tipping Happen? What the Taxi Companies Say\u003c/h3>\n\u003cp>Under \u003ca href=\"http://transportation.sanfranciscocode.org/downloads/code-text/II._1105.txt\" target=\"_blank\">a San Francisco ordinance\u003c/a>, the taxi industry practice of requiring or allowing drivers to tip dispatchers or other employees is illegal. We asked major San Francisco cab companies whether tipping takes place in their shops. Here's what they told us:\u003c/p>\n\u003cul>\n\u003cli>\u003cstrong>\u003ca href=\"http://yellowcabsf.com/\" target=\"_blank\">Yellow Cab\u003c/a>\u003c/strong>: Jim Gillespie, general manager: \"It's not happening at Yellow Cab. If that happens I would fire the employees.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://www.luxorcab.com/\" target=\"_blank\">Luxor Cabs\u003c/a>\u003c/strong>: Charles Rathbone, assistant manager: \"Nobody is forced to tip.\" What about voluntary tipping? \"It's the kind of thing that it's almost impossible to stop. ... but it’s certainly not anything the company gets any money from.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://www.desotosf.com/\" target=\"_blank\">DeSoto Cab\u003c/a>\u003c/strong>: Hansu Kim, owner: Says compulsory tipping is “almost nonexistent now,” though he acknowledges voluntary tipping continues. \"We have a lot of drivers who don’t tip, so I have to make sure there’s no consequence whether you tip or not. But how do I stop a guy who says, ‘Hey thanks for giving me the orders, here’s five bucks’?\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"https://www.sfmta.com/getting-around/take-taxi/taxi-companies/metro-cab\" target=\"_blank\">Metro Cab\u003c/a>\u003c/strong>: Richard Hybels, owner: \"I want it on my headstone: I’ve never taken a penny from a cabdriver as a tip.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"https://www.sfmta.com/getting-around/take-taxi/taxi-companies/royal-taxi\" target=\"_blank\">Royal Taxi\u003c/a>\u003c/strong>: Christopher Sweis, CEO: He says the company's preset schedule for drivers makes tipping unnecessary in terms of being assigned a cab. As for voluntary tipping, he says: \"It's a practice that we can try our best to enforce and ask our dispatchers not to take tips or ask our drivers not to tip the dispatchers. We can't control every single driver. If it's going to happen, it's going to happen.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://sftowntaxi.com/\" target=\"_blank\">SF Town Taxi\u003c/a>:\u003c/strong> Jacob Mayzel, manager: \"It doesn't happen with Town Taxi.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://www.sfmta.com/vi/getting-around/take-taxi/taxi-companies/arrow-checker-cab\" target=\"_blank\">Arrow Checker\u003c/a>\u003c/strong> Did not respond.\u003c/li>\n\u003cli>\u003ca href=\"http://sfnationalcab.sftaxischool.com/\">\u003cstrong>National Veterans Cab\u003c/strong>\u003c/a> Did not respond.\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003cp>Luxor driver Jeremiah Cushing says filing a formal complaint would be like asking, \"Who will step forward so [they] can be shot first? Why don’t I just emboss a scarlet T on my chest? I would just be a total outcast.\"\u003c/p>\n\u003cp>\u003cstrong>Bucking the System\u003c/strong>\u003c/p>\n\u003cp>Cushing's got another solution to the tipping problem, though: Just refuse to do it.\u003c/p>\n\u003cp>\"Most people do five dollars in, five dollars out,\" he says, citing what a company cashier told him, i.e., tipping $5 both at the beginning and end of their shifts. \"I started doing the math on it. ... At the end of the year, it was a lot of money in my pocket going to the unknown ... I said, 'Screw this, I'm not paying any of these guys. ... Other drivers have told me, 'You’re going to need these cashiers, they’re going to provide you a car.' I said, 'No — I do not need them, they need me.'\"\u003c/p>\n\u003cp>Cushing said he hasn't been tipping anyone but the gas guys for more than a year. \"If you ask me why I tip the gas guys, I can't give you a logical answer,\" he says.\u003c/p>\n\u003cp>I asked him if there had been any consequences to his one-man rebellion. He said there had been some minor incidents, including one in which he was assigned a spare cab, typically the vehicle in the worst condition on the lot. He refused to drive it and went home, he said, but there were no other repercussions. \"They have such a shortage of drivers now, I don’t get messed with.\"\u003c/p>\n\u003cp>\u003cstrong>Ray of Hope for Drivers?\u003c/strong>\u003c/p>\n\u003cp>\u003cstrong>\u003c/strong>Metro Cab and Green Cab are two taxi outfits drivers routinely mention as prohibiting tipping. When I asked Metro owner Richard Hybels what's behind his policy, he said:\u003c/p>\n\u003cp>\"Most of the people who work for me are supporting families, or supporting families in another country. It’s a tough business as it is. I make enough money in the normal parts of the business; I don’t need to squeeze any more out of them. ... I want it on my headstone: I’ve never taken a penny from a cabdriver as a tip.\"\u003c/p>\n\u003cp>Former \"Night Cabbie\" columnist Emil Lawrence says many gas-and-gate cab drivers are on the economic margins and that he knows drivers who are living in \u003ca href=\"http://portal.hud.gov/hudportal/HUD?src=/topics/housing_choice_voucher_program_section_8\" target=\"_blank\">Section 8 housing\u003c/a> and receiving food stamps.\u003c/p>\n\u003cp>\"They pay the cab company nonstop, they pay everybody tips nonstop,\" Lawrence says. \"They don't even make minimum wage on some nights, and if they don't pay, they don't have gas, they don't have a job the next day. ... What they make after paying the SFMTA and cab companies, you couldn't make a decent living in downtown Baghdad today.\"\u003c/p>\n\u003cp>\"I've been in that situation,\" he says. \"It's like quicksand.\"\u003c/p>\n\u003cp>But the balance of power between cab drivers and cab companies may be starting to tilt in the drivers' favor.\u003c/p>\n\u003cp>SFMTA consultant Dan Hara says a downturn in the cab business brought about by the rise of ride-service companies has at least temporarily reduced the pressure to tip, because cab companies are having problems filling shifts, a reality confirmed by others in the industry. (Though I recently asked three different drivers during cab rides if they currently tipped taxi company employees, and they all said they did.)\u003c/p>\n\u003cp>While many cab drivers are irate about Sidecar, Lyft and Uber \u003ca href=\"http://ww2.kqed.org/news/2013/11/07/taxis-lyft-ride-service-war-on-streets-of-san-francisco\" target=\"_blank\">cutting into their business\u003c/a>, many others are quitting the cab business to drive with what regulators call \"transportation network companies (TNCs)\" — the very ride-service companies that compete with their cabs.\u003c/p>\n\u003cp>\"Before TNCs, some drivers tipped extensively to get out faster in nicer cars,\" says John Han. \"Now, I'm guessing some of those drivers have gone to TNCs.\"\u003c/p>\n\u003cp>Indeed, one of my recent cab drivers cited the requirement to tip as a major reason he was quitting to go work for Uber. (\"If you get an airport call, the guys ask you for money after and if you don't give you won't get another airport call,\" he said.)\u003c/p>\n\u003caside class=\"pullquote alignleft\"> 'The drivers may complain to us but it’s quite another matter to ask them to sign a declaration...'\u003cbr>\n\u003ccite>— Christiane Hayashi, Director of Taxis at SFMTA\u003c/cite>\u003c/aside>\n\u003cp>I kept asking the drivers if the Lyfts and Sidecars of the world could actually end up \u003cem>helping\u003c/em> them, as they potentially give drivers more leverage in dealing with the cab companies. John Han, for instance, says Yellow recently lowered its Saturday night gate fee for drivers.\u003c/p>\n\u003cp>Some scoffed at the notion that anything good could result from the competition or that they would ever switch to a TNC, citing the \u003ca href=\"http://ww2.kqed.org/news/2013/11/14/who-pays-when-ride-share-driver-crashes\" target=\"_blank\">insurance risk\u003c/a>, among other reasons. But not everyone felt that way. Brad Newsham said if he were giving advice to a young would-be driver today, he'd tell them to skip traditional taxis and go to work for a ride-service company.\u003c/p>\n\u003cp>Emil Lawrence told me there might be something for the average driver to gain from going to work for a ride-service firm.\u003c/p>\n\u003cp>\"I know drivers right now who work for cab companies at the same time they work for Uber,\" he says. \"Radio calls are down probably 70 percent now. They’re down on Friday even more. You’re talking about 10-15 minutes sometimes with no call at all. It’s all on the apps. If you’re a cab driver with a taxi, at the same time you have an Uber setup, that may be the new industry. But you can (also) do that same business in your own car at your own hours without paying the taxi company one dime.\"\u003c/p>\n\u003cp style=\"margin: 12px auto 6px auto;font-family: Helvetica,Arial,Sans-serif;font-style: normal;font-variant: normal;font-weight: normal;font-size: 14px;line-height: normal\">\u003ca style=\"text-decoration: underline\" title=\"View SF Taxi Driver Survey on Scribd\" href=\"http://www.scribd.com/doc/192372483/SF-Taxi-Driver-Survey\">SF Taxi Driver Survey\u003c/a>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe id=\"doc_39345\" src=\"//www.scribd.com/embeds/192372483/content?start_page=1&view_mode=scroll&show_recommendations=true\" frameborder=\"0\" scrolling=\"no\" width=\"100%\" height=\"600\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cem>KQED's Lisa Pickoff-White, Bryan Goebel and Katrina Schwartz contributed reporting to this article.\u003c/em>\u003c/p>\n\n","blocks":[],"excerpt":"Unofficial tips get drivers better cabs and better fares, but cut into an already precarious livelihood.","status":"publish","parent":0,"modified":1420846595,"stats":{"hasAudio":true,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":72,"wordCount":3459},"headData":{"title":"Tip or Bribe? Taxi Drivers Say Illegal Payments to Dispatchers Are Routine | KQED","description":"Unofficial tips get drivers better cabs and better fares, but cut into an already precarious livelihood.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"120468 http://ww2.kqed.org/news/?p=120468","disqusUrl":"https://ww2.kqed.org/news/2013/12/19/tip-or-bribe-taxi-drivers-say-illegal-payments-to-dispatchers-are-routine/","disqusTitle":"Tip or Bribe? Taxi Drivers Say Illegal Payments to Dispatchers Are Routine","customPermalink":"2013/12/11/taxi-drivers-and-whos-taking-money-out-of-their-pockets/","path":"/news/120468/tip-or-bribe-taxi-drivers-say-illegal-payments-to-dispatchers-are-routine","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cspan style=\"font-size: 4.6875em;float: left;line-height: 0.733em;padding: 0.05em 0.1em 0 0;font-family: times, serif, georgia\">B\u003c/span>rad Newsham drove a cab in San Francisco for nearly three decades and says he loved nearly everything about the job from the first day he got behind the wheel: the people, the city's beauty, the independence, the sense of experiencing something new every day.\u003c/p>\n\u003cp>\u003ca href=\"http://www.bradnewsham.com/\" target=\"_blank\">Newsham\u003c/a> quit the business this year because he was down to earning a net income of five bucks an hour. Newsham's experience isn't unique — others in San Francisco's taxicab industry say they know drivers who are only netting $5 to $10 an hour. A big part of the tough economics for drivers has to do with ride-service companies like Sidecar, Uber and Lyft siphoning off business from the traditional cab companies.\u003c/p>\n\u003caside class=\"alignright noborder\">\u003cimg src=\"http://u.s.kqed.net/2013/12/18/tip.jpg\" alt=\"Money\">\n\u003ch3>When drivers pay dispatchers, is it a tip? Or a bribe? \u003ca href=\"http://ww2.kqed.org/news/2014/12/13/the-fine-line-between-a-taxi-drivers-tip-and-a-bribe/\" target=\"_blank\">Read more.\u003c/a>\u003c/h3>\n\u003c/aside>\n\u003cp>But part of the money problem for the great majority of taxi drivers, those who rent their vehicles, is the way the business is structured. They start out in the hole every day, needing to make $100 or more just to pay the \"gate,\" or rental fee, for a 10-hour shift. They pay gas on top of that, which could easily come to $20 or $30 a shift or more. You can do the math yourself: To clear San Francisco's minimum wage of $10.55 an hour, they've got to bring in something north of $200, and probably significantly more than that, during their 10 hours on the road.\u003c/p>\n\u003cp>Drivers get no benefits, and may be held responsible for their gate fees when they're too sick to drive. Sometimes they must pay insurance deductibles and they face fines from city taxi regulators when they violate rules.\u003c/p>\n\u003cp>If you wonder how they survive, well, lots of them are just scraping by. Richard Hybels, owner of San Francisco's Metro Cab, says, \"Cab drivers can’t even get their teeth fixed. They’re poor people. It’s not an easy way to make a living by any stretch of the imagination.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>If the financial odds against drivers aren't long enough already, they face another daily cost that industry veterans like Newsham alternatively call \"the tip\" or \"the bribe.\" That’s the unofficial, and illegal, five to ten bucks or more that many drivers say they pay cab company dispatchers and gas attendants every shift.\u003c/p>\n\u003cp>“Whoever bribes the dispatcher the most tends to get the best shifts,\" says Newsham. “I’ve been in situations at companies where if you don’t tip, the dispatcher says, 'Nice to see you ... I don’t have any cabs right now ... why don’t you sit on the bench for awhile until I get one?' I have sat there for three hours waiting for him to find me a cab when I have seen people walk in, give him 20 bucks and walk right out. It’s just a fact of life in the cab world.”\u003c/p>\n\u003cp>Longtime San Francisco \u003ca href=\"http://phantomcabdriverphites.blogspot.com/\" target=\"_blank\">cab driver Ed Healy\u003c/a> says the practice is standard throughout the industry.\u003c/p>\n\u003caside class=\"alignleft\">\n\u003ch3>More in KQED's series\u003c/h3>\n\u003cp>This is the third part in our series on the risks and benefits to those who sign up with networked ride services like Lyft, Sidecar and UberX, versus those who work for the traditional taxicab industry.\u003c/p>\n\u003cul>\n\u003cli>\u003ca href=\"http://ww2.kqed.org/news/2013/11/07/taxis-lyft-ride-service-war-on-streets-of-san-francisco\">\u003cstrong>Part One\u003c/strong>\u003c/a> describes the growing tensions between ride services and taxi companies.\u003cstrong>\u003c/strong>\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://ww2.kqed.org/news/2013/11/14/who-pays-when-ride-share-driver-crashes\">Part Two\u003c/a>\u003c/strong> examines the insurance risks facing drivers for the ride services.\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003cp>\"I once had a dispatcher come out there and I gave him $3 and he threw it back in my face and said, ‘That’s not a tip,'\" says Healy. \"I stopped tipping them completely, and I regularly got cars without any brakes or (that) broke down in various ways. I had one where a huge pipe dropped out of the cab and onto the ground. I had so many breakdowns, and I wondered why I had to wait three hours for somebody to come and tow. So I would say that pretty much enforced tipping is the rule.\"\u003c/p>\n\u003cp>John Han, who drives for Yellow Cab, breaks down his tipping routine: $1 to the gas guy, $5 to the dispatcher in charge of issuing cabs when he goes out and $1 more when he returns to file his paperwork. That's somewhat lower than a lot of drivers, he says. \"Many drivers say $5 going out and $5 coming in to dispatchers and cashiers.\"\u003c/p>\n\u003cp>Emil Lawrence, a driver since 1996 who wrote the popular \u003ca href=\"http://www.sfgate.com/entertainment/article/NIGHT-CABBIE-A-lesson-in-Chinese-relations-2805327.php\" target=\"_blank\">Night Cabbie\u003c/a> column in the old San Francisco Examiner and the San Francisco Chronicle, lays out basically the same scenario in terms of pressure to make these payments:\u003c/p>\n\u003cp>\"If you don't want to piss off anybody that can cause you problems, you have to pay it,\" he says. \"The system that’s pervasive is tips and payola before you get your taxi.\"\u003c/p>\n\u003cp>Lawrence says radio dispatchers will also sometimes demand money for sending lucrative airport calls a driver's way. He says at one company he used to work for, the radio dispatcher had a black book. \"He came up to me ... and said, 'Emil, I looked at my book, you owe me for two airports.'\"\u003c/p>\n\u003cp>Whatever you call it, this kind of payment, voluntary or involuntary, is against the law in San Francisco, and each violation carries a $633 fine for firms that allow it. Perhaps it's not surprising, then, that when you talk to San Francisco taxi companies, virtually all of them say that they don't allow tipping (six of the biggest companies — Yellow, Luxor, DeSoto, Metro, Royal and Town told me tipping is prohibited in their shops; two other companies, Arrow Checker and NationalVeterans, didn't return my calls).\u003c/p>\n\u003cp>Jim Gillespie, general manager at Yellow Cab, said any reports of tipping at the company aren't true. \"It's not happening at Yellow Cab. If that happens I would fire the employees.\"\u003c/p>\n\u003cp>Has it ever happened? \"Not to my knowledge,\" he says.\u003c/p>\n\u003caside class=\"pullquote alignleft\">'I have sat there for three hours waiting for him to find me a cab when I have seen people walk in, give him 20 bucks and walk right out.'\u003cbr>\n\u003ccite>—Brad Newsham, cab driver\u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>Charles Rathbone, assistant manager at Luxor, told me, \"Nobody is forced to tip.\" He says the company has signs up saying tipping isn't allowed. \"Nobody has to tip to get a better shift or cab. The cashiers and the dispatchers know we’d come down on them like a ton of bricks. If you know of somebody who says there is (a tipping requirement) please tell them to come in and see me and I promise no retaliation for complaints. Absolutely.\"\u003c/p>\n\u003cp>What about voluntary tipping, which is also prohibited?\u003c/p>\n\u003cp>\"It's the kind of thing that is almost impossible to stop\" he says. \"How do you prevent somebody from passing somebody else a dollar? It’s a very difficult thing to prevent from happening. I’m not going to say categorically that there is no tipping, but it’s certainly not anything the company gets any money from.\"\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe width=\"100%\" height=\"166\" scrolling=\"no\" frameborder=\"no\" src=\"https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/125668303&color=ff6600&auto_play=false&show_artwork=true\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003cstrong>Tipping is an Expensive Reality\u003c/strong>\u003c/p>\n\u003cp>Dan Hara has little doubt that these payments are a reality in San Francisco cab companies.\u003c/p>\n\u003cp>He's an economist whose firm, Hara Associates, compiled \u003ca href=\"http://www.sfmta.com/sites/default/files/Draft%20SF%20DriverSurvey%2037%20Web%20version04042013.pdf\" target=\"_blank\">a report\u003c/a> last year on the city's taxi industry for the San Francisco Municipal Transportation Agency, or SFMTA. The firm's survey of 621 San Francisco cab drivers found that 61 percent said they always pay daily tips to other company employees. More than half of that group, 55 percent, said they pay those tips because they have to.\u003c/p>\n\u003cp>Of the companies for which more than 30 drivers were surveyed, the reported tips ranged from an average of $4.47 for a non-Friday or non-Saturday night shift to $8.95 for a Friday or Saturday night shift.\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe width=\"640\" height=\"300\" scrolling=\"no\" frameborder=\"no\" src=\"https://www.google.com/fusiontables/embedviz?containerId=googft-gviz-canvas&q=select+col0%2C+col1%2C+col2%2C+col3+from+10EWOm6XOitK40qidzUUyuF6ng84o_bUsO5jQnZg+order+by+col2+desc+limit+10&viz=GVIZ&t=COLUMN&uiversion=2&gco_forceIFrame=true&gco_hasLabelsColumn=true&gco_vAxes=%5B%7B%22title%22%3A%22Respondents%22%2C+%22minValue%22%3Anull%2C+%22maxValue%22%3Anull%2C+%22useFormatFromData%22%3Atrue%2C+%22viewWindow%22%3A%7B%22max%22%3Anull%2C+%22min%22%3Anull%7D%2C+%22logScale%22%3Afalse%7D%2C%7B%22useFormatFromData%22%3Atrue%2C+%22viewWindow%22%3A%7B%22max%22%3Anull%2C+%22min%22%3Anull%7D%2C+%22minValue%22%3Anull%2C+%22maxValue%22%3Anull%2C+%22logScale%22%3Afalse%7D%5D&gco_useFirstColumnAsDomain=true&gco_isStacked=true&gco_booleanRole=certainty&gco_hAxis=%7B%22useFormatFromData%22%3Atrue%2C+%22minValue%22%3Anull%2C+%22maxValue%22%3Anull%2C+%22viewWindow%22%3Anull%2C+%22viewWindowMode%22%3Anull%7D&gco_legend=right&gco_title=How+often+do+you+pay+tips+to+dispatchers%2C+gas+attendants+or+other+taxi+companies%3F&gco_fontName=Arial&att=true&width=640&height=300\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>Tipping can be expensive, the report added, with 21 percent of drivers reporting they gave daily tips of between $10 and $20 and another 8 percent saying the gave more than $20 per shift. The highest tips came from those working lucrative weekend night shifts.\u003c/p>\n\u003cp>Not everyone who drives a cab and tips dispatchers and gas attendants see that as a problem. One longtime driver who asked to remain anonymous recalls a variation on the usual practice of tipping.\u003c/p>\n\u003cp>\"We would have to go into a lottery, put our names in a hat, and they’d pull out these numbers, and your number would determine your chances [of getting a cab],\" he says. \"Your chances would be better if you decided to give money to the dispatcher. If you tipped, your chances are much greater to get out.\"\u003c/p>\n\u003cp>But this driver says he thinks that kind of tipping is OK.\u003c/p>\n\u003cp>\"I think most people realize they should tip at least 10 to 15 percent if they like the service,\" he says.\u003c/p>\n\u003caside class=\"pullquote alignleft\"> 'It's not happening at Yellow Cab. If that happens I would fire the employees.'\u003cbr>\n\u003ccite>— Jim Gillespie, Yellow Cab general manager\u003c/cite>\u003c/aside>\n\u003cp>Barry Korengold, the president of the San Francisco Cab Drivers Association, says there are worse things happening in the industry right now than pressure to give dispatcher and gas attendants a tip. \"It’s not one of my big issues,\" he says.\u003c/p>\n\u003cp>Korengold and one other driver told me that because drivers live in part on tips, it would be hypocritical not to do the same.\u003c/p>\n\u003cp>Emil Lawrence, for one, says he currently tips because he wants to, but that's only because he owns a cab medallion (which is essentially a license to drive a cab in the city) and has greater leverage. He also said he doesn't blame all cab company employees for taking tips, as they make very little money. \"They have no benefits whatsoever, so this is the way they get their income up.\"\u003c/p>\n\u003cp>\u003cstrong>The Law and How It's Enforced\u003c/strong>\u003c/p>\n\u003cp>When I asked Christiane Hayashi, director of taxis and accessible services for the San Francisco Municipal Transportation Agency, whether drivers tipping taxi company employees was legal, she read from the \u003ca href=\"http://transportation.sanfranciscocode.org/downloads/code-text/II._1105.txt\" target=\"_blank\">San Francisco Transportation Code, Section 1105, sub-section A10,\u003c/a> in effect since 2011.\u003c/p>\n\u003cblockquote>\u003cp>“No Permit Holder or agent of a Permit Holder may accept or solicit gifts and/or gratuities or anything of value from any Driver, other than Gate Fees, Lease Fees, payments for goods actually received, or other payments authorized by this Article. A Permit Holder or agent of a Permit Holder shall issue a receipt for any payment received from a Driver.\"\u003c/p>\u003c/blockquote>\n\u003cp>The ordinance covers voluntary payments, too. That means all tipping is illegal.\u003c/p>\n\u003cp>That absolute ban notwithstanding, Hayashi says she's aware tipping is happening and thinks the practice varies widely from company to company.\u003c/p>\n\u003cp>In addition, she adds, \"The salary structure set up by the companies relies on tipping — it is my understanding that many taxi company employees receive San Francisco's minimum wage and are required to rely on tips to make an adequate salary. ... So it is a deeply ingrained institutional issue that has proven difficult to root out.\u003c/p>\n\u003cp>“In some companies, drivers tip because they genuinely have a relationship with the dispatcher and it’s no big deal,\" Hayashi notes. \"In other companies, it’s definitely more of a culture where you’ve got to do this or else. And the driver who doesn’t tip might find himself having consequences.”\u003c/p>\n\u003cfigure id=\"attachment_120383\" class=\"wp-caption alignleft\" style=\"max-width: 320px\">\u003ca href=\"http://ww2.kqed.org/news/2013/12/12/San+Francisco-taxi-bribes-tips/rs7183_taxis_22oct2013_0125_web-hpf/\" rel=\"attachment wp-att-120383\">\u003cimg class=\"size-full wp-image-120383\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/10/RS7183_Taxis_22oct2013_0125_web-hpf.jpg\" alt=\"Taxis in downtown San Francisco. (Sara Bloomberg/KQED)\" width=\"320\" height=\"213\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Taxis in downtown San Francisco. (Sara Bloomberg/KQED)\u003c/figcaption>\u003c/figure>\n\u003cp>But to do something about those \"consequences,\" Hayashi says, a driver would have to file a formal report with the SFMTA. To date, she says, no one has ever been cited for violating Section 1105, sub-section A10.\u003c/p>\n\u003cp>“The drivers may complain to us, but it’s quite another matter to ask them to sign a declaration and go to an administrative hearing,” she says.\u003c/p>\n\u003cp>Veteran driver Brad Newsham says that kind of reasoning is akin to expecting victims of the system to enforce the law. \"You’re going to blame the cab driver who makes a paltry wage for not taking down the system that has been winked at by every regulator that’s ever been,\" he asks, \"and who has thrown up their hands and says, 'There’s nothing we can do'?\"\u003c/p>\n\u003cp>Other drivers say blowing the whistle would be risky. “A driver would be afraid because they’d get fired,\" says Ed Healey, who drives for DeSoto Cab. \"Nobody could survive.”\u003c/p>\n\u003cp>John Han, a Yellow Cab driver, agrees. “I wouldn’t want to go through that process,\" he says. \"I basically would be going on the record with something that does not look very good for the people who I depend upon to issue me a cab every day.”\u003c/p>\n\u003caside class=\"alignright\">\n\u003ch3>Does Tipping Happen? What the Taxi Companies Say\u003c/h3>\n\u003cp>Under \u003ca href=\"http://transportation.sanfranciscocode.org/downloads/code-text/II._1105.txt\" target=\"_blank\">a San Francisco ordinance\u003c/a>, the taxi industry practice of requiring or allowing drivers to tip dispatchers or other employees is illegal. We asked major San Francisco cab companies whether tipping takes place in their shops. Here's what they told us:\u003c/p>\n\u003cul>\n\u003cli>\u003cstrong>\u003ca href=\"http://yellowcabsf.com/\" target=\"_blank\">Yellow Cab\u003c/a>\u003c/strong>: Jim Gillespie, general manager: \"It's not happening at Yellow Cab. If that happens I would fire the employees.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://www.luxorcab.com/\" target=\"_blank\">Luxor Cabs\u003c/a>\u003c/strong>: Charles Rathbone, assistant manager: \"Nobody is forced to tip.\" What about voluntary tipping? \"It's the kind of thing that it's almost impossible to stop. ... but it’s certainly not anything the company gets any money from.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://www.desotosf.com/\" target=\"_blank\">DeSoto Cab\u003c/a>\u003c/strong>: Hansu Kim, owner: Says compulsory tipping is “almost nonexistent now,” though he acknowledges voluntary tipping continues. \"We have a lot of drivers who don’t tip, so I have to make sure there’s no consequence whether you tip or not. But how do I stop a guy who says, ‘Hey thanks for giving me the orders, here’s five bucks’?\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"https://www.sfmta.com/getting-around/take-taxi/taxi-companies/metro-cab\" target=\"_blank\">Metro Cab\u003c/a>\u003c/strong>: Richard Hybels, owner: \"I want it on my headstone: I’ve never taken a penny from a cabdriver as a tip.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"https://www.sfmta.com/getting-around/take-taxi/taxi-companies/royal-taxi\" target=\"_blank\">Royal Taxi\u003c/a>\u003c/strong>: Christopher Sweis, CEO: He says the company's preset schedule for drivers makes tipping unnecessary in terms of being assigned a cab. As for voluntary tipping, he says: \"It's a practice that we can try our best to enforce and ask our dispatchers not to take tips or ask our drivers not to tip the dispatchers. We can't control every single driver. If it's going to happen, it's going to happen.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://sftowntaxi.com/\" target=\"_blank\">SF Town Taxi\u003c/a>:\u003c/strong> Jacob Mayzel, manager: \"It doesn't happen with Town Taxi.\"\u003c/li>\n\u003cli>\u003cstrong>\u003ca href=\"http://www.sfmta.com/vi/getting-around/take-taxi/taxi-companies/arrow-checker-cab\" target=\"_blank\">Arrow Checker\u003c/a>\u003c/strong> Did not respond.\u003c/li>\n\u003cli>\u003ca href=\"http://sfnationalcab.sftaxischool.com/\">\u003cstrong>National Veterans Cab\u003c/strong>\u003c/a> Did not respond.\u003c/li>\n\u003c/ul>\n\u003c/aside>\n\u003cp>Luxor driver Jeremiah Cushing says filing a formal complaint would be like asking, \"Who will step forward so [they] can be shot first? Why don’t I just emboss a scarlet T on my chest? I would just be a total outcast.\"\u003c/p>\n\u003cp>\u003cstrong>Bucking the System\u003c/strong>\u003c/p>\n\u003cp>Cushing's got another solution to the tipping problem, though: Just refuse to do it.\u003c/p>\n\u003cp>\"Most people do five dollars in, five dollars out,\" he says, citing what a company cashier told him, i.e., tipping $5 both at the beginning and end of their shifts. \"I started doing the math on it. ... At the end of the year, it was a lot of money in my pocket going to the unknown ... I said, 'Screw this, I'm not paying any of these guys. ... Other drivers have told me, 'You’re going to need these cashiers, they’re going to provide you a car.' I said, 'No — I do not need them, they need me.'\"\u003c/p>\n\u003cp>Cushing said he hasn't been tipping anyone but the gas guys for more than a year. \"If you ask me why I tip the gas guys, I can't give you a logical answer,\" he says.\u003c/p>\n\u003cp>I asked him if there had been any consequences to his one-man rebellion. He said there had been some minor incidents, including one in which he was assigned a spare cab, typically the vehicle in the worst condition on the lot. He refused to drive it and went home, he said, but there were no other repercussions. \"They have such a shortage of drivers now, I don’t get messed with.\"\u003c/p>\n\u003cp>\u003cstrong>Ray of Hope for Drivers?\u003c/strong>\u003c/p>\n\u003cp>\u003cstrong>\u003c/strong>Metro Cab and Green Cab are two taxi outfits drivers routinely mention as prohibiting tipping. When I asked Metro owner Richard Hybels what's behind his policy, he said:\u003c/p>\n\u003cp>\"Most of the people who work for me are supporting families, or supporting families in another country. It’s a tough business as it is. I make enough money in the normal parts of the business; I don’t need to squeeze any more out of them. ... I want it on my headstone: I’ve never taken a penny from a cabdriver as a tip.\"\u003c/p>\n\u003cp>Former \"Night Cabbie\" columnist Emil Lawrence says many gas-and-gate cab drivers are on the economic margins and that he knows drivers who are living in \u003ca href=\"http://portal.hud.gov/hudportal/HUD?src=/topics/housing_choice_voucher_program_section_8\" target=\"_blank\">Section 8 housing\u003c/a> and receiving food stamps.\u003c/p>\n\u003cp>\"They pay the cab company nonstop, they pay everybody tips nonstop,\" Lawrence says. \"They don't even make minimum wage on some nights, and if they don't pay, they don't have gas, they don't have a job the next day. ... What they make after paying the SFMTA and cab companies, you couldn't make a decent living in downtown Baghdad today.\"\u003c/p>\n\u003cp>\"I've been in that situation,\" he says. \"It's like quicksand.\"\u003c/p>\n\u003cp>But the balance of power between cab drivers and cab companies may be starting to tilt in the drivers' favor.\u003c/p>\n\u003cp>SFMTA consultant Dan Hara says a downturn in the cab business brought about by the rise of ride-service companies has at least temporarily reduced the pressure to tip, because cab companies are having problems filling shifts, a reality confirmed by others in the industry. (Though I recently asked three different drivers during cab rides if they currently tipped taxi company employees, and they all said they did.)\u003c/p>\n\u003cp>While many cab drivers are irate about Sidecar, Lyft and Uber \u003ca href=\"http://ww2.kqed.org/news/2013/11/07/taxis-lyft-ride-service-war-on-streets-of-san-francisco\" target=\"_blank\">cutting into their business\u003c/a>, many others are quitting the cab business to drive with what regulators call \"transportation network companies (TNCs)\" — the very ride-service companies that compete with their cabs.\u003c/p>\n\u003cp>\"Before TNCs, some drivers tipped extensively to get out faster in nicer cars,\" says John Han. \"Now, I'm guessing some of those drivers have gone to TNCs.\"\u003c/p>\n\u003cp>Indeed, one of my recent cab drivers cited the requirement to tip as a major reason he was quitting to go work for Uber. (\"If you get an airport call, the guys ask you for money after and if you don't give you won't get another airport call,\" he said.)\u003c/p>\n\u003caside class=\"pullquote alignleft\"> 'The drivers may complain to us but it’s quite another matter to ask them to sign a declaration...'\u003cbr>\n\u003ccite>— Christiane Hayashi, Director of Taxis at SFMTA\u003c/cite>\u003c/aside>\n\u003cp>I kept asking the drivers if the Lyfts and Sidecars of the world could actually end up \u003cem>helping\u003c/em> them, as they potentially give drivers more leverage in dealing with the cab companies. John Han, for instance, says Yellow recently lowered its Saturday night gate fee for drivers.\u003c/p>\n\u003cp>Some scoffed at the notion that anything good could result from the competition or that they would ever switch to a TNC, citing the \u003ca href=\"http://ww2.kqed.org/news/2013/11/14/who-pays-when-ride-share-driver-crashes\" target=\"_blank\">insurance risk\u003c/a>, among other reasons. But not everyone felt that way. Brad Newsham said if he were giving advice to a young would-be driver today, he'd tell them to skip traditional taxis and go to work for a ride-service company.\u003c/p>\n\u003cp>Emil Lawrence told me there might be something for the average driver to gain from going to work for a ride-service firm.\u003c/p>\n\u003cp>\"I know drivers right now who work for cab companies at the same time they work for Uber,\" he says. \"Radio calls are down probably 70 percent now. They’re down on Friday even more. You’re talking about 10-15 minutes sometimes with no call at all. It’s all on the apps. If you’re a cab driver with a taxi, at the same time you have an Uber setup, that may be the new industry. But you can (also) do that same business in your own car at your own hours without paying the taxi company one dime.\"\u003c/p>\n\u003cp style=\"margin: 12px auto 6px auto;font-family: Helvetica,Arial,Sans-serif;font-style: normal;font-variant: normal;font-weight: normal;font-size: 14px;line-height: normal\">\u003ca style=\"text-decoration: underline\" title=\"View SF Taxi Driver Survey on Scribd\" href=\"http://www.scribd.com/doc/192372483/SF-Taxi-Driver-Survey\">SF Taxi Driver Survey\u003c/a>\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe id=\"doc_39345\" src=\"//www.scribd.com/embeds/192372483/content?start_page=1&view_mode=scroll&show_recommendations=true\" frameborder=\"0\" scrolling=\"no\" width=\"100%\" height=\"600\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cem>KQED's Lisa Pickoff-White, Bryan Goebel and Katrina Schwartz contributed reporting to this article.\u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/120468/tip-or-bribe-taxi-drivers-say-illegal-payments-to-dispatchers-are-routine","authors":["80"],"programs":["news_6944"],"categories":["news_248","news_1397"],"tags":["news_4524","news_4940","news_1334","news_3078","news_3640","news_4952","news_4523"],"featImg":"news_114950","label":"news_6944"},"news_120768":{"type":"posts","id":"news_120768","meta":{"index":"posts_1591205157","site":"news","id":"120768","score":null,"sort":[1387468804000]},"guestAuthors":[],"slug":"the-fine-line-between-a-tip-and-a-bribe-for-those-who-drive-s-f-taxis","title":"The Fine Line Between a Tip and a Bribe for Those Who Drive S.F. Taxis ","publishDate":1387468804,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cfigure id=\"attachment_120900\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/2014/12/13/draft-the-fine-line-between-a-taxi-drivers-tip-and-a-bribe/rs7181_taxis_22oct2013_0065_web-hpf/\" rel=\"attachment wp-att-120900\">\u003cimg class=\"size-full wp-image-120900\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/12/RS7181_Taxis_22oct2013_0065_web-hpf.jpg\" alt=\"(Sara Bloomberg/KQED)\" width=\"640\" height=\"427\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">(Sara Bloomberg/KQED) \u003ccite>(Sara Bloomberg/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A taxi driver gives five or 10 bucks to a dispatcher at the beginning of a shift — to get the right cab at the right time, to get lucrative calls during the day, or just because that's the way the business works.\u003c/p>\n\u003cp>Is that a tip? Or a bribe?\u003c/p>\n\u003cp>\u003ca href=\"http://www.scu.edu/ethics/about/people/directors/business/balassone/\" target=\"_blank\">Jim Balassone\u003c/a> directs the business ethics programs at Santa Clara University's\u003ca href=\"http://www.scu.edu/ethics/\" target=\"_blank\"> Markkula Center for Applied Ethics\u003c/a>. I asked him whether the money changing hands is properly classified as a \"bribe\" as opposed to a \"tip.\"\u003c/p>\n\u003cp>He says one person's tip can be another person's bribe. But given the way the system works — with many drivers reporting they feel they must pay gratuities to other cab company employees and that there's a quid pro quo involved, Balassone's got an opinion about what we're looking at here.\u003c/p>\n\u003caside class=\"pullquote alignleft\">'Either get rid of the law or enforce it. You have laws and don’t enforce them, then people get cynical.'\u003cbr>\n\u003ccite>—Jim Balassone, Santa Clara University ethicist\u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>“It sure appears like a bribe to me, given the views of the cab drivers,” he says. \"A tip comes after the service. There’s no implied reciprocity. I don’t give this to you so [you don't give me] a clunker and I don’t spend half my shift waiting for a repair.\"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Balassone says he thinks the amount of cash changing hands also matters.\u003c/p>\n\u003cp>\"If it was a couple of dollars, it’s an acknowledgment that you exist and you help me earn my money and I appreciate it,\" he says. \"If you told me it was $20, given the amount of money involved, that sounds like it’s a pay-to-play.\"\u003c/p>\n\u003cp>That's the ethicist's view. How do things look from inside the industry?\u003c/p>\n\u003cp>\"It's a combination,\" says Emil Lawrence, a veteran driver who once had a newspaper column called \"\u003ca href=\"http://www.sfgate.com/default/article/A-farewell-to-fares-column-deadlines-and-2627147.php\" target=\"_blank\">The Night Cabbie\u003c/a>.\"\u003c/p>\n\u003cp>[contextly_sidebar id=\"25192029105fd5d85975922bb7206259\"]\u003c/p>\n\u003cp>\"If you feel that you’re not going to get any business from the cab company unless you have to pay them, it’s a bribe,\" he says. \"If you feel that, hey you’re getting business already and you’re tipping them for extra business, then it’s a tip. The problem is in the majority of cases you don’t get anything unless you give them money. I’ve worked for eight or nine cab companies, and every cab company has their own unique situation, but every one of them, I never got my taxi unless I paid an implied tip, which was actually a bribe.\"\u003c/p>\n\u003cp>One driver who said he wanted to remain anonymous because he is afraid of repercussions at work, sums up the fine line on this issue: He says he tips the guys in charge of the cabs \"essentially so they'll like me. In principle, it's similar to tipping a waiter/waitress for good service, but the consequences for not tipping may be greater. If I am sick one day and have to ask if they can find another driver to cover my shift, they'll be more likely to do it because they know I'm a regular tipper.\u003c/p>\n\u003cp>\"Yes, I'd prefer not to tip,\" he says. \"But the dispatchers don't earn much salary so they deserve tips. But at the same time, they also have enormous power over cab drivers since the cab companies give them the power to issue the cabs. It should be plain to see then where the abuse can occur. Cab companies will show good PR manners about this in any interview with the press. They've downplayed it before by saying tipping is simply etiquette and cab culture. But I honestly don't think they really care as long as drivers pay their gates.\"\u003c/p>\n\u003cp>The tip versus bribe discussion glosses over one central point: Whatever you call these payments, they're illegal under a city ordinance, and cab companies are liable for violations. But officials at the San Francisco Municipal Transportation Agency responsible for enforcing the law say they can't prosecute anyone without driver complaints. And drivers, in turn, are reluctant to blow the whistle on the companies because it could threaten their livelihood.\u003c/p>\n\u003cp>Balassone says whether the gratuities are tips or bribes, the real question is what's going to be done about the practice. \"If you rationalize it, it doesn’t go away, it doesn’t reach a level of import so that someone thinks they have to do something,\" he says.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"This is wrong from an ethical standpoint. One of my thoughts is, 'Enforce the law.' Either get rid of the law or enforce it. You have laws and don’t enforce [them], then people get cynical. I would figure out a way that the cab company would have a huge fine if there was money being taken from the cab drivers. You fine two people 10 grand, you will fix the problem. There has to be a will to do that, follow-up, and some courage.\"\u003c/p>\n\n","blocks":[],"excerpt":"Many taxi drivers feel they must tip dispatchers and others despite a city law banning the practice. ","status":"publish","parent":0,"modified":1387487037,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":18,"wordCount":872},"headData":{"title":"The Fine Line Between a Tip and a Bribe for Those Who Drive S.F. Taxis | KQED","description":"Many taxi drivers feel they must tip dispatchers and others despite a city law banning the practice. ","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"120768 http://ww2.kqed.org/news/?p=120768","disqusUrl":"https://ww2.kqed.org/news/2013/12/19/the-fine-line-between-a-tip-and-a-bribe-for-those-who-drive-s-f-taxis/","disqusTitle":"The Fine Line Between a Tip and a Bribe for Those Who Drive S.F. Taxis ","customPermalink":"2014/12/13/the-fine-line-between-a-taxi-drivers-tip-and-a-bribe/","path":"/news/120768/the-fine-line-between-a-tip-and-a-bribe-for-those-who-drive-s-f-taxis","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure id=\"attachment_120900\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/2014/12/13/draft-the-fine-line-between-a-taxi-drivers-tip-and-a-bribe/rs7181_taxis_22oct2013_0065_web-hpf/\" rel=\"attachment wp-att-120900\">\u003cimg class=\"size-full wp-image-120900\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/12/RS7181_Taxis_22oct2013_0065_web-hpf.jpg\" alt=\"(Sara Bloomberg/KQED)\" width=\"640\" height=\"427\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">(Sara Bloomberg/KQED) \u003ccite>(Sara Bloomberg/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A taxi driver gives five or 10 bucks to a dispatcher at the beginning of a shift — to get the right cab at the right time, to get lucrative calls during the day, or just because that's the way the business works.\u003c/p>\n\u003cp>Is that a tip? Or a bribe?\u003c/p>\n\u003cp>\u003ca href=\"http://www.scu.edu/ethics/about/people/directors/business/balassone/\" target=\"_blank\">Jim Balassone\u003c/a> directs the business ethics programs at Santa Clara University's\u003ca href=\"http://www.scu.edu/ethics/\" target=\"_blank\"> Markkula Center for Applied Ethics\u003c/a>. I asked him whether the money changing hands is properly classified as a \"bribe\" as opposed to a \"tip.\"\u003c/p>\n\u003cp>He says one person's tip can be another person's bribe. But given the way the system works — with many drivers reporting they feel they must pay gratuities to other cab company employees and that there's a quid pro quo involved, Balassone's got an opinion about what we're looking at here.\u003c/p>\n\u003caside class=\"pullquote alignleft\">'Either get rid of the law or enforce it. You have laws and don’t enforce them, then people get cynical.'\u003cbr>\n\u003ccite>—Jim Balassone, Santa Clara University ethicist\u003c/cite>\u003cbr>\n\u003c/aside>\n\u003cp>“It sure appears like a bribe to me, given the views of the cab drivers,” he says. \"A tip comes after the service. There’s no implied reciprocity. I don’t give this to you so [you don't give me] a clunker and I don’t spend half my shift waiting for a repair.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Balassone says he thinks the amount of cash changing hands also matters.\u003c/p>\n\u003cp>\"If it was a couple of dollars, it’s an acknowledgment that you exist and you help me earn my money and I appreciate it,\" he says. \"If you told me it was $20, given the amount of money involved, that sounds like it’s a pay-to-play.\"\u003c/p>\n\u003cp>That's the ethicist's view. How do things look from inside the industry?\u003c/p>\n\u003cp>\"It's a combination,\" says Emil Lawrence, a veteran driver who once had a newspaper column called \"\u003ca href=\"http://www.sfgate.com/default/article/A-farewell-to-fares-column-deadlines-and-2627147.php\" target=\"_blank\">The Night Cabbie\u003c/a>.\"\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003cp>\"If you feel that you’re not going to get any business from the cab company unless you have to pay them, it’s a bribe,\" he says. \"If you feel that, hey you’re getting business already and you’re tipping them for extra business, then it’s a tip. The problem is in the majority of cases you don’t get anything unless you give them money. I’ve worked for eight or nine cab companies, and every cab company has their own unique situation, but every one of them, I never got my taxi unless I paid an implied tip, which was actually a bribe.\"\u003c/p>\n\u003cp>One driver who said he wanted to remain anonymous because he is afraid of repercussions at work, sums up the fine line on this issue: He says he tips the guys in charge of the cabs \"essentially so they'll like me. In principle, it's similar to tipping a waiter/waitress for good service, but the consequences for not tipping may be greater. If I am sick one day and have to ask if they can find another driver to cover my shift, they'll be more likely to do it because they know I'm a regular tipper.\u003c/p>\n\u003cp>\"Yes, I'd prefer not to tip,\" he says. \"But the dispatchers don't earn much salary so they deserve tips. But at the same time, they also have enormous power over cab drivers since the cab companies give them the power to issue the cabs. It should be plain to see then where the abuse can occur. Cab companies will show good PR manners about this in any interview with the press. They've downplayed it before by saying tipping is simply etiquette and cab culture. But I honestly don't think they really care as long as drivers pay their gates.\"\u003c/p>\n\u003cp>The tip versus bribe discussion glosses over one central point: Whatever you call these payments, they're illegal under a city ordinance, and cab companies are liable for violations. But officials at the San Francisco Municipal Transportation Agency responsible for enforcing the law say they can't prosecute anyone without driver complaints. And drivers, in turn, are reluctant to blow the whistle on the companies because it could threaten their livelihood.\u003c/p>\n\u003cp>Balassone says whether the gratuities are tips or bribes, the real question is what's going to be done about the practice. \"If you rationalize it, it doesn’t go away, it doesn’t reach a level of import so that someone thinks they have to do something,\" he says.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"This is wrong from an ethical standpoint. One of my thoughts is, 'Enforce the law.' Either get rid of the law or enforce it. You have laws and don’t enforce [them], then people get cynical. I would figure out a way that the cab company would have a huge fine if there was money being taken from the cab drivers. You fine two people 10 grand, you will fix the problem. There has to be a will to do that, follow-up, and some courage.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/120768/the-fine-line-between-a-tip-and-a-bribe-for-those-who-drive-s-f-taxis","authors":["80"],"programs":["news_6944"],"categories":["news_248","news_1397"],"tags":["news_5337","news_38","news_4940","news_1334","news_3640"],"featImg":"news_120900","label":"news_6944"},"news_86714":{"type":"posts","id":"news_86714","meta":{"index":"posts_1591205157","site":"news","id":"86714","score":null,"sort":[1358973191000]},"guestAuthors":[],"slug":"san-francisco-taxis-what-our-listeners-and-readers-say","title":"San Francisco Taxis: What Our Listeners and Readers Say","publishDate":1358973191,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cfigure id=\"attachment_86728\" class=\"wp-caption alignleft\" style=\"max-width: 301px\">\u003cimg class=\"size-full wp-image-86728\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/cab2.jpeg\" alt=\"A cab in San Francisco. Photo by Claus Wolf/Flickr.\" width=\"301\" height=\"224\">\u003cfigcaption class=\"wp-caption-text\">A cab in San Francisco. Photo by Claus Wolf/Flickr.\u003c/figcaption>\u003c/figure>\n\u003cp>Adrienne Kristine has nothing but praise for San Francisco cab drivers.\u003c/p>\n\u003cp>“Maybe it's because I'm disabled and have a rather large walker to carry that the dispatchers treat me with kindness,” Kristine wrote in a \u003ca href=\"http://www.baycitizen.org/blogs/pulse-of-the-bay/amid-complaints-about-cabs-share-your/comments/#comments\">comment\u003c/a> on The Bay Citizen’s website. “When I was traveling back and forth to South SF for radiation treatments Monday through Friday for seven weeks, the drivers I had were spectacular and made the experience much easier to handle.”\u003c/p>\n\u003cp>Not every local resident, however, would describe cab service in San Francisco as spectacular. As The Bay Citizen recently \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">reported\u003c/a>, a total of 1,733 complaints against taxi drivers were registered with San Francisco's 311 complaint line last fiscal year. That represents a 13 percent increase in gripes over the previous year, nearly double the 900-complaint goal of the San Francisco Municipal Transportation Agency, which regulates taxis.\u003c/p>\n\u003cblockquote>\u003cp>Taxis infested with bed bugs, drivers falling asleep at the wheel, rude behavior and difficulty getting a cab also were among the complaints....(T)wo friends were upset when a driver offered them a 10 percent discount if they made out in front of him....\u003c/p>\n\u003cp>Fifteen people complained that cabs wouldn’t pick them up because they were African American. On Halloween evening in 2011, a black woman called to complain that a Yellow Cab driver pointed to a white woman standing nearby and said, “I want her and not you.” After she complained, the driver used a racial slur, she said.\u003c/p>\u003c/blockquote>\n\u003caside class=\"pullquote alignleft\">\u003cstrong>\u003ca href=\"http://storify.com/kqednews/tales-from-san-francisco-taxis?utm_source=embed_header\" target=\"_blank\">Taxi Tales: Passengers Speak Out\u003c/a>\u003c/strong>\u003c/aside>\n\u003cp>Coverage of the increase in complaints led to impassioned discussion between cab drivers, passengers and others in the comment forums of websites like \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">KQED News\u003c/a> and \u003ca href=\"http://www.baycitizen.org/transportation/story/cab-complaints-climb-san-francisco/#comments\">The Bay Citizen\u003c/a>. Some riders said their treatment by drivers has led them to switch to ride-sharing services. Those in the taxi industry responded that some of the criticisms were unfair or represented a miniscule percentage of the total rides they serviced. \u003c!--more-->\u003c/p>\n\u003cp>\"Most cab rids are a nonevent,\" DeSoto Cab General Manager Athan Rebelos said in an interview. \"It's one step up from riding a bus.\"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Some drivers added they had gripes with the local taxi industry. They're angry that San Francisco’s Municipal Transportation Agency has closed the waiting list for \u003ca href=\"http://www.sfmta.com/cms/xind/howmedallion.htm\">new taxi medallions\u003c/a>. And they're upset about the growth of ride-sharing services, which the industry considers unfair competition.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\u003cstrong>I take taxis maybe 10 to 12 times a year in SF. I've had nothing but positive experiences\u003c/strong>.”\u003c/aside>\n\u003cp>\"There aren’t too many happy cab drivers in San Francisco given what’s going on,\" noted Brad Newsham, who said he's been driving a cab in San Francisco since 1985.\u003c/p>\n\u003cp>Drivers also shared some complaints about passengers.\u003c/p>\n\u003cp>“A lot of people get in and assume you’re an idiot,” noted Barry Korengold, who said he’s been driving a taxi in the Bay Area for more than 30 years. \"If they expect to get bad service, they’re probably going to get bad service.\"\u003c/p>\n\u003cp>Earlier this month we posted \u003ca href=\"http://ww2.kqed.org/news/2013/01/08/how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers/\">tips\u003c/a> from cab drivers and taxi industry insiders on what passengers might do to ensure they have a better experience while riding in a San Francisco cab. \u003ca href=\"http://ww2.kqed.org/news/2013/01/08/how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers/\">KQED News\u003c/a> and \u003ca href=\"http://www.baycitizen.org/blogs/pulse-of-the-bay/amid-complaints-about-cabs-share-your/comments/\">The Bay Citizen\u003c/a> also asked passengers to share their stories online about riding in local taxis.\u003c/p>\n\u003cp>Some passengers said they had no complaints.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\u003cstrong>I long ago lost count of how many times a cab pulled over, asked where I was going, and then refused and took off.\u003c/strong>”\u003c/aside>\n\u003cp>“I take taxis maybe 10 to 12 times a year in SF,\" Teresa Harbin wrote. \"I've had nothing but positive experiences.”\u003c/p>\n\u003cp>Others, however, shared stories about arguing over credit cards, speeding dangerously across the city and being refused a ride.\u003c/p>\n\u003cp>“I long ago lost count of how many times a cab pulled over, asked where I was going, and then refused and took off,” Stephany Filimon Wilkes wrote.\u003c/p>\n\u003cp>Below is a collection of some of the other stories we heard about local taxi service. These are all anecdotal, of course, and they don't necessarily indicate San Francisco has a \"taxi problem.\" They do indicate that some people have had some memorable experiences.\u003c/p>\n\u003cp>Buckle up, passengers; here are stories from the back seats of San Francisco cabs.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>http://storify.com/kqednews/tales-from-san-francisco-taxis\u003c/p>\n\n","blocks":[],"excerpt":null,"status":"publish","parent":0,"modified":1358976470,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":20,"wordCount":754},"headData":{"title":"San Francisco Taxis: What Our Listeners and Readers Say | KQED","description":"Adrienne Kristine has nothing but praise for San Francisco cab drivers. “Maybe it's because I'm disabled and have a rather large walker to carry that the dispatchers treat me with kindness,” Kristine wrote in a comment on The Bay Citizen’s website. “When I was traveling back and forth to South SF for radiation treatments Monday","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"86714 http://ww2.kqed.org/news/?p=86714","disqusUrl":"https://ww2.kqed.org/news/2013/01/23/san-francisco-taxis-what-our-listeners-and-readers-say/","disqusTitle":"San Francisco Taxis: What Our Listeners and Readers Say","path":"/news/86714/san-francisco-taxis-what-our-listeners-and-readers-say","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure id=\"attachment_86728\" class=\"wp-caption alignleft\" style=\"max-width: 301px\">\u003cimg class=\"size-full wp-image-86728\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/cab2.jpeg\" alt=\"A cab in San Francisco. Photo by Claus Wolf/Flickr.\" width=\"301\" height=\"224\">\u003cfigcaption class=\"wp-caption-text\">A cab in San Francisco. Photo by Claus Wolf/Flickr.\u003c/figcaption>\u003c/figure>\n\u003cp>Adrienne Kristine has nothing but praise for San Francisco cab drivers.\u003c/p>\n\u003cp>“Maybe it's because I'm disabled and have a rather large walker to carry that the dispatchers treat me with kindness,” Kristine wrote in a \u003ca href=\"http://www.baycitizen.org/blogs/pulse-of-the-bay/amid-complaints-about-cabs-share-your/comments/#comments\">comment\u003c/a> on The Bay Citizen’s website. “When I was traveling back and forth to South SF for radiation treatments Monday through Friday for seven weeks, the drivers I had were spectacular and made the experience much easier to handle.”\u003c/p>\n\u003cp>Not every local resident, however, would describe cab service in San Francisco as spectacular. As The Bay Citizen recently \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">reported\u003c/a>, a total of 1,733 complaints against taxi drivers were registered with San Francisco's 311 complaint line last fiscal year. That represents a 13 percent increase in gripes over the previous year, nearly double the 900-complaint goal of the San Francisco Municipal Transportation Agency, which regulates taxis.\u003c/p>\n\u003cblockquote>\u003cp>Taxis infested with bed bugs, drivers falling asleep at the wheel, rude behavior and difficulty getting a cab also were among the complaints....(T)wo friends were upset when a driver offered them a 10 percent discount if they made out in front of him....\u003c/p>\n\u003cp>Fifteen people complained that cabs wouldn’t pick them up because they were African American. On Halloween evening in 2011, a black woman called to complain that a Yellow Cab driver pointed to a white woman standing nearby and said, “I want her and not you.” After she complained, the driver used a racial slur, she said.\u003c/p>\u003c/blockquote>\n\u003caside class=\"pullquote alignleft\">\u003cstrong>\u003ca href=\"http://storify.com/kqednews/tales-from-san-francisco-taxis?utm_source=embed_header\" target=\"_blank\">Taxi Tales: Passengers Speak Out\u003c/a>\u003c/strong>\u003c/aside>\n\u003cp>Coverage of the increase in complaints led to impassioned discussion between cab drivers, passengers and others in the comment forums of websites like \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">KQED News\u003c/a> and \u003ca href=\"http://www.baycitizen.org/transportation/story/cab-complaints-climb-san-francisco/#comments\">The Bay Citizen\u003c/a>. Some riders said their treatment by drivers has led them to switch to ride-sharing services. Those in the taxi industry responded that some of the criticisms were unfair or represented a miniscule percentage of the total rides they serviced. \u003c!--more-->\u003c/p>\n\u003cp>\"Most cab rids are a nonevent,\" DeSoto Cab General Manager Athan Rebelos said in an interview. \"It's one step up from riding a bus.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Some drivers added they had gripes with the local taxi industry. They're angry that San Francisco’s Municipal Transportation Agency has closed the waiting list for \u003ca href=\"http://www.sfmta.com/cms/xind/howmedallion.htm\">new taxi medallions\u003c/a>. And they're upset about the growth of ride-sharing services, which the industry considers unfair competition.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\u003cstrong>I take taxis maybe 10 to 12 times a year in SF. I've had nothing but positive experiences\u003c/strong>.”\u003c/aside>\n\u003cp>\"There aren’t too many happy cab drivers in San Francisco given what’s going on,\" noted Brad Newsham, who said he's been driving a cab in San Francisco since 1985.\u003c/p>\n\u003cp>Drivers also shared some complaints about passengers.\u003c/p>\n\u003cp>“A lot of people get in and assume you’re an idiot,” noted Barry Korengold, who said he’s been driving a taxi in the Bay Area for more than 30 years. \"If they expect to get bad service, they’re probably going to get bad service.\"\u003c/p>\n\u003cp>Earlier this month we posted \u003ca href=\"http://ww2.kqed.org/news/2013/01/08/how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers/\">tips\u003c/a> from cab drivers and taxi industry insiders on what passengers might do to ensure they have a better experience while riding in a San Francisco cab. \u003ca href=\"http://ww2.kqed.org/news/2013/01/08/how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers/\">KQED News\u003c/a> and \u003ca href=\"http://www.baycitizen.org/blogs/pulse-of-the-bay/amid-complaints-about-cabs-share-your/comments/\">The Bay Citizen\u003c/a> also asked passengers to share their stories online about riding in local taxis.\u003c/p>\n\u003cp>Some passengers said they had no complaints.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\u003cstrong>I long ago lost count of how many times a cab pulled over, asked where I was going, and then refused and took off.\u003c/strong>”\u003c/aside>\n\u003cp>“I take taxis maybe 10 to 12 times a year in SF,\" Teresa Harbin wrote. \"I've had nothing but positive experiences.”\u003c/p>\n\u003cp>Others, however, shared stories about arguing over credit cards, speeding dangerously across the city and being refused a ride.\u003c/p>\n\u003cp>“I long ago lost count of how many times a cab pulled over, asked where I was going, and then refused and took off,” Stephany Filimon Wilkes wrote.\u003c/p>\n\u003cp>Below is a collection of some of the other stories we heard about local taxi service. These are all anecdotal, of course, and they don't necessarily indicate San Francisco has a \"taxi problem.\" They do indicate that some people have had some memorable experiences.\u003c/p>\n\u003cp>Buckle up, passengers; here are stories from the back seats of San Francisco cabs.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>http://storify.com/kqednews/tales-from-san-francisco-taxis\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/86714/san-francisco-taxis-what-our-listeners-and-readers-say","authors":["11430"],"programs":["news_6944"],"categories":["news_8","news_1397"],"tags":["news_3641","news_38","news_3640","news_2024"],"label":"news_6944"},"news_84748":{"type":"posts","id":"news_84748","meta":{"index":"posts_1591205157","site":"news","id":"84748","score":null,"sort":[1357677977000]},"guestAuthors":[],"slug":"how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers","title":"How to Get a Cab in San Francisco and 4 Other Tips From Taxi Drivers","publishDate":1357677977,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cfigure id=\"attachment_84790\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/cab.jpeg\">\u003cimg class=\"size-full wp-image-84790\" title=\"A cab in San Francisco. Marcin Wichary/Flickr.\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/cab.jpeg\" alt=\"A cab in San Francisco. Marcin Wichary/Flickr.\" width=\"640\" height=\"426\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A cab in San Francisco. Marcin Wichary/Flickr.\u003c/figcaption>\u003c/figure>\n\u003cp>As The Bay Citizen \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">reported\u003c/a> last week, a total of \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">1,733 complaints\u003c/a> against taxi drivers were registered with San Francisco's 311 complaint line last fiscal year. That represents a 13 percent increase in gripes over the previous fiscal year and it's nearly double the 900-complaint goal of the San Francisco Municipal Transportation Agency, which regulates taxis.\u003c/p>\n\u003cblockquote>\u003cp>Taxis infested with bed bugs, drivers falling asleep at the wheel, rude behavior and difficulty getting a cab also were among the complaints....(T)wo friends were upset when a driver offered them a 10 percent discount if they made out in front of him....\u003c/p>\n\u003cp>Fifteen people complained that cabs wouldn’t pick them up because they were African American. On Halloween evening in 2011, a black woman called to complain that a Yellow Cab driver pointed to a white woman standing nearby and said, “I want her and not you.” After she complained, the driver used a racial slur, she said.\u003c/p>\u003c/blockquote>\n\u003cp>These are serious complaints, to be sure. But San Francisco cab drivers and others in the taxi industry say the number of grievances reflects a small percentage of the total fares carried by the city's taxis. Jim Gillespie, the general manager of the Yellow Cab Cooperative in San Francisco, wrote in a recent email that his company alone gives an estimated 20,000 rides daily. Athan Rebelos, the general manager of DeSoto cab, said his company provided a total of 1.46 million rides in 2012. And DeSoto and Yellow are just two of the 29 taxi companies licensed to operate in San Francisco, according to the San Francisco Municipal Transit Agency.\u003c/p>\n\u003cp>Rebelos put it this way: “Most cab rides are a nonevent.” \u003c!--more-->Of course, not every bad experience in a San Francisco cab generates a call to 311. And there's no doubt we've all had memorable rides in which the cab driver has mistaken Lombard Street for the Autobahn or interpreted our one-word response to \"How's it going?\" as an invitation to expound at length on his views on municipal government or fly fishing.\u003c/p>\n\u003cp>But it's a two-way street, as they say in the biz. Just as passengers have to deal with cab drivers, drivers have to deal with passengers -- and there are a lot more of us than there are of them.\u003c/p>\n\u003cp>So we decided to get the other side of the story, speaking with drivers and other in the industry insiders about what passengers might do to ensure they have a better experience while riding in a San Francisco cab. Based on those interviews, we’ve put together five tips for the conscientious cab customer.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003cstrong>1. Don't be a bossypants\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>Barking orders or talking down to your driver is not going to help.\u003c/p>\n\u003cp>“A lot of people get in and assume you’re an idiot,” noted Barry Korengold, who said he’s been driving a taxi in the Bay Area for more than 30 years. \"If they expect to get bad service, they’re probably going to get bad service.\"\u003c/p>\n\u003cp>Korengold and others emphasized that passengers should understand that driving a cab is hard work and at times dangerous.\u003c/p>\n\u003cp>\"Drivers, they’re out there working the street and it’s a real tough situation. You're dealing with pimps, drug dealers and CEOs all in a matter of minutes,\" Rebelos said.\u003c/p>\n\u003cp>Some drivers also are angry that San Francisco’s Municipal Transportation Agency has \u003ca href=\"http://ww2.kqed.org/news/2012/11/09/why-is-it-so-hard-to-get-a-cab-in-san-francisco/\">closed\u003c/a> the waiting list for new taxi medallions. And they're upset about the growth of ride-sharing services, which the taxi industry considers \u003ca href=\"http://www.kqed.org/news/story/2012/11/08/110777/sf_street_fight_rideshare_startups_battling_taxis_regulators?category=economy\">unfair competition\u003c/a>.\u003c/p>\n\u003cp>\"There aren’t too many happy cab drivers in San Francisco given what’s going on,\" noted Brad Newsham, who said he's been driving a cab in San Francisco since 1985. Newsham detailed some of his frustrations in a 2010 San Francisco magazine article that you can read \u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/NewshamArticle.pdf\">here\u003c/a>. \"I am frankly aghast.\"\u003c/p>\n\u003cp>If you're someone who might occasionally want to brighten to cab driver's day, try offering a compliment when you receive good service, Rebelos said.\u003c/p>\n\u003cp>\"When they get a good driver, let that driver know how happy you are,\" he said.\u003c/p>\n\u003cp>\u003cstrong>2. Hailing 101\u003c/strong>\u003c/p>\n\u003cp>A busy street might not always be the best place to hail a cab, Korengold said. Often, cab drivers can be found on less-busy streets because they're avoiding traffic. And when hailing a cab, hopeful passengers should be sure to stand in an area where they can be safely picked up.\u003c/p>\n\u003cp>Bossiness in cab hailing will not work in your favor, Korengold said.\u003c/p>\n\u003cp>\"If they’re standing in the middle of the lane so you can’t go by them, what does that say about their personality?\" he said. \"People snap their fingers and point to the ground, I’m not pulling over for that.\"\u003c/p>\n\u003cp>Korengold offered these tips for flagging down a cab:\u003c/p>\n\u003cp>\"Don't just put your arm up once and take it down. Cabdrivers are constantly looking all around, and may not have noticed you raise your arm. Leave it up there so when the drivers sees you, he knows you want a cab. It's known as 'the Statue of Liberty pose.' I've seen many people giving me a blank stare as if they may be wondering why I'm not stopping, but if I don't see them put their arm up, there's no reason for me to stop. If I'm empty, I would be glad to pick them up.\u003c/p>\n\u003cp>\"If you are eating a slice of pizza, hotdog or burrito, finish it before trying to hail a cab. Most cabdrivers do not want a stinky pizza or other food eaten in the cab, that will most likely have parts of it dropping off, or your hands leaving grease on the door handles. I see this all the time and will not pick people up eating their pizza or burritos.\"\u003c/p>\n\u003cp>\u003cstrong>3. Don't take it out on the wrong cab\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>\"A lot of times I have to pass people by because I’m heading to a radio call,\" noted John Han, who said he's been driving a cab in San Francisco for about 10 years. \"It looks as if I'm ignoring them. It looks like I'm just driving by. I’m not ignoring them.\"\u003c/p>\n\u003cp>Passengers who feel they've been ignored might feel the urge to express frustration to the driver of the next cab that picks them up.\u003c/p>\n\u003cp>\"I’m constantly having people get in my cab and people tell me about this terrible cab driver they had,\" Korengold said. \"I’m like, wait a minute, let me tell you about this terrible passenger I had.\"\u003c/p>\n\u003cp>\"Nobody wants to have an angry person in their cab.\"\u003c/p>\n\u003cp>\u003cstrong>4. Know your intersections\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>\"All I ask of my passengers is that they give me a street and a cross street,\" Han said. \"Don’t say they’re going to this or that club.\"\u003c/p>\n\u003cp>\"Be as clear as you can at the beginning and go from there,\" added Newsham.\u003c/p>\n\u003cp>\u003cstrong>5. A polite 'shut up' is acceptable\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>“If you don’t want to have an interaction, tell them they need to be quiet,” Newsham said. “That’s a fairly effective tactic.”\u003c/p>\n\u003cp>There you go. Happy riding. And don't forget to check for your wallet, cellphone and keys before you leave a cab. That might help as well....\u003c/p>\n\u003cp>\u003cstrong>Have you had a memorable experience in a Bay Area cab? We want to hear your positive stories as well as your horror tales, and also your tips for ensuring a smooth cab ride. \u003c/strong>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003cstrong>Leave a comment at the bottom of this post or call 1-866-588-8883\u003c/strong>.\u003c/p>\n\n","blocks":[],"excerpt":null,"status":"publish","parent":0,"modified":1357679781,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":38,"wordCount":1338},"headData":{"title":"How to Get a Cab in San Francisco and 4 Other Tips From Taxi Drivers | KQED","description":"As The Bay Citizen reported last week, a total of 1,733 complaints against taxi drivers were registered with San Francisco's 311 complaint line last fiscal year. That represents a 13 percent increase in gripes over the previous fiscal year and it's nearly double the 900-complaint goal of the San Francisco Municipal Transportation Agency, which regulates taxis.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"84748 http://ww2.kqed.org/news/?p=84748","disqusUrl":"https://ww2.kqed.org/news/2013/01/08/how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers/","disqusTitle":"How to Get a Cab in San Francisco and 4 Other Tips From Taxi Drivers","path":"/news/84748/how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure id=\"attachment_84790\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/cab.jpeg\">\u003cimg class=\"size-full wp-image-84790\" title=\"A cab in San Francisco. Marcin Wichary/Flickr.\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/cab.jpeg\" alt=\"A cab in San Francisco. Marcin Wichary/Flickr.\" width=\"640\" height=\"426\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A cab in San Francisco. Marcin Wichary/Flickr.\u003c/figcaption>\u003c/figure>\n\u003cp>As The Bay Citizen \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">reported\u003c/a> last week, a total of \u003ca href=\"http://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/\">1,733 complaints\u003c/a> against taxi drivers were registered with San Francisco's 311 complaint line last fiscal year. That represents a 13 percent increase in gripes over the previous fiscal year and it's nearly double the 900-complaint goal of the San Francisco Municipal Transportation Agency, which regulates taxis.\u003c/p>\n\u003cblockquote>\u003cp>Taxis infested with bed bugs, drivers falling asleep at the wheel, rude behavior and difficulty getting a cab also were among the complaints....(T)wo friends were upset when a driver offered them a 10 percent discount if they made out in front of him....\u003c/p>\n\u003cp>Fifteen people complained that cabs wouldn’t pick them up because they were African American. On Halloween evening in 2011, a black woman called to complain that a Yellow Cab driver pointed to a white woman standing nearby and said, “I want her and not you.” After she complained, the driver used a racial slur, she said.\u003c/p>\u003c/blockquote>\n\u003cp>These are serious complaints, to be sure. But San Francisco cab drivers and others in the taxi industry say the number of grievances reflects a small percentage of the total fares carried by the city's taxis. Jim Gillespie, the general manager of the Yellow Cab Cooperative in San Francisco, wrote in a recent email that his company alone gives an estimated 20,000 rides daily. Athan Rebelos, the general manager of DeSoto cab, said his company provided a total of 1.46 million rides in 2012. And DeSoto and Yellow are just two of the 29 taxi companies licensed to operate in San Francisco, according to the San Francisco Municipal Transit Agency.\u003c/p>\n\u003cp>Rebelos put it this way: “Most cab rides are a nonevent.” \u003c!--more-->Of course, not every bad experience in a San Francisco cab generates a call to 311. And there's no doubt we've all had memorable rides in which the cab driver has mistaken Lombard Street for the Autobahn or interpreted our one-word response to \"How's it going?\" as an invitation to expound at length on his views on municipal government or fly fishing.\u003c/p>\n\u003cp>But it's a two-way street, as they say in the biz. Just as passengers have to deal with cab drivers, drivers have to deal with passengers -- and there are a lot more of us than there are of them.\u003c/p>\n\u003cp>So we decided to get the other side of the story, speaking with drivers and other in the industry insiders about what passengers might do to ensure they have a better experience while riding in a San Francisco cab. Based on those interviews, we’ve put together five tips for the conscientious cab customer.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cstrong>1. Don't be a bossypants\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>Barking orders or talking down to your driver is not going to help.\u003c/p>\n\u003cp>“A lot of people get in and assume you’re an idiot,” noted Barry Korengold, who said he’s been driving a taxi in the Bay Area for more than 30 years. \"If they expect to get bad service, they’re probably going to get bad service.\"\u003c/p>\n\u003cp>Korengold and others emphasized that passengers should understand that driving a cab is hard work and at times dangerous.\u003c/p>\n\u003cp>\"Drivers, they’re out there working the street and it’s a real tough situation. You're dealing with pimps, drug dealers and CEOs all in a matter of minutes,\" Rebelos said.\u003c/p>\n\u003cp>Some drivers also are angry that San Francisco’s Municipal Transportation Agency has \u003ca href=\"http://ww2.kqed.org/news/2012/11/09/why-is-it-so-hard-to-get-a-cab-in-san-francisco/\">closed\u003c/a> the waiting list for new taxi medallions. And they're upset about the growth of ride-sharing services, which the taxi industry considers \u003ca href=\"http://www.kqed.org/news/story/2012/11/08/110777/sf_street_fight_rideshare_startups_battling_taxis_regulators?category=economy\">unfair competition\u003c/a>.\u003c/p>\n\u003cp>\"There aren’t too many happy cab drivers in San Francisco given what’s going on,\" noted Brad Newsham, who said he's been driving a cab in San Francisco since 1985. Newsham detailed some of his frustrations in a 2010 San Francisco magazine article that you can read \u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/NewshamArticle.pdf\">here\u003c/a>. \"I am frankly aghast.\"\u003c/p>\n\u003cp>If you're someone who might occasionally want to brighten to cab driver's day, try offering a compliment when you receive good service, Rebelos said.\u003c/p>\n\u003cp>\"When they get a good driver, let that driver know how happy you are,\" he said.\u003c/p>\n\u003cp>\u003cstrong>2. Hailing 101\u003c/strong>\u003c/p>\n\u003cp>A busy street might not always be the best place to hail a cab, Korengold said. Often, cab drivers can be found on less-busy streets because they're avoiding traffic. And when hailing a cab, hopeful passengers should be sure to stand in an area where they can be safely picked up.\u003c/p>\n\u003cp>Bossiness in cab hailing will not work in your favor, Korengold said.\u003c/p>\n\u003cp>\"If they’re standing in the middle of the lane so you can’t go by them, what does that say about their personality?\" he said. \"People snap their fingers and point to the ground, I’m not pulling over for that.\"\u003c/p>\n\u003cp>Korengold offered these tips for flagging down a cab:\u003c/p>\n\u003cp>\"Don't just put your arm up once and take it down. Cabdrivers are constantly looking all around, and may not have noticed you raise your arm. Leave it up there so when the drivers sees you, he knows you want a cab. It's known as 'the Statue of Liberty pose.' I've seen many people giving me a blank stare as if they may be wondering why I'm not stopping, but if I don't see them put their arm up, there's no reason for me to stop. If I'm empty, I would be glad to pick them up.\u003c/p>\n\u003cp>\"If you are eating a slice of pizza, hotdog or burrito, finish it before trying to hail a cab. Most cabdrivers do not want a stinky pizza or other food eaten in the cab, that will most likely have parts of it dropping off, or your hands leaving grease on the door handles. I see this all the time and will not pick people up eating their pizza or burritos.\"\u003c/p>\n\u003cp>\u003cstrong>3. Don't take it out on the wrong cab\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>\"A lot of times I have to pass people by because I’m heading to a radio call,\" noted John Han, who said he's been driving a cab in San Francisco for about 10 years. \"It looks as if I'm ignoring them. It looks like I'm just driving by. I’m not ignoring them.\"\u003c/p>\n\u003cp>Passengers who feel they've been ignored might feel the urge to express frustration to the driver of the next cab that picks them up.\u003c/p>\n\u003cp>\"I’m constantly having people get in my cab and people tell me about this terrible cab driver they had,\" Korengold said. \"I’m like, wait a minute, let me tell you about this terrible passenger I had.\"\u003c/p>\n\u003cp>\"Nobody wants to have an angry person in their cab.\"\u003c/p>\n\u003cp>\u003cstrong>4. Know your intersections\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>\"All I ask of my passengers is that they give me a street and a cross street,\" Han said. \"Don’t say they’re going to this or that club.\"\u003c/p>\n\u003cp>\"Be as clear as you can at the beginning and go from there,\" added Newsham.\u003c/p>\n\u003cp>\u003cstrong>5. A polite 'shut up' is acceptable\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>“If you don’t want to have an interaction, tell them they need to be quiet,” Newsham said. “That’s a fairly effective tactic.”\u003c/p>\n\u003cp>There you go. Happy riding. And don't forget to check for your wallet, cellphone and keys before you leave a cab. That might help as well....\u003c/p>\n\u003cp>\u003cstrong>Have you had a memorable experience in a Bay Area cab? We want to hear your positive stories as well as your horror tales, and also your tips for ensuring a smooth cab ride. \u003c/strong>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cstrong>Leave a comment at the bottom of this post or call 1-866-588-8883\u003c/strong>.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/84748/how-to-get-a-cab-and-4-other-tips-from-san-francisco-cab-drivers","authors":["11430"],"programs":["news_6944"],"categories":["news_8","news_1397"],"tags":["news_3641","news_38","news_3640","news_2024"],"label":"news_6944"},"news_84455":{"type":"posts","id":"news_84455","meta":{"index":"posts_1591205157","site":"news","id":"84455","score":null,"sort":[1357149085000]},"guestAuthors":[],"slug":"cab-complaints-climb-in-san-francisco","title":"Cab Complaints Climb in San Francisco","publishDate":1357149085,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cp>by Zusha Elinson, \u003ca href=\"http://www.baycitizen.org/transportation/story/cab-complaints-climb-san-francisco/\">The Bay Citizen\u003c/a>\u003c/p>\n\u003cp>\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/BayCitizenLogo.png\">\u003cimg class=\"alignleft size-full wp-image-84458\" title=\"BayCitizenLogo\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/BayCitizenLogo.png\" alt=\"\" width=\"218\" height=\"74\">\u003c/a>\u003c/p>\n\u003cp>San Francisco taxi drivers routinely flout the law by refusing rides, declining to take credit cards, charging unauthorized fees, speeding, smoking, and talking and texting on cellphones while driving, according to a year’s worth of passenger complaints reviewed by The Bay Citizen.\u003c/p>\n\u003cp>Taxis infested with bed bugs, drivers falling asleep at the wheel, rude behavior and difficulty getting a cab also were among the complaints. One patron reported that a cab driver allegedly stole his credit card number and used it to make purchases in Brazil. And two friends were upset when a driver offered them a 10 percent discount if they made out in front of him.\u003c/p>\n\u003cfigure id=\"attachment_84456\" class=\"wp-caption alignright\" style=\"max-width: 250px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/taxi-flickr.jpg\">\u003cimg class=\"size-full wp-image-84456\" title=\"taxi flickr\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/taxi-flickr.jpg\" alt=\"\" width=\"250\" height=\"188\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">(b00nj Flickr)\u003c/figcaption>\u003c/figure>\n\u003cp>The gripes represent longstanding dissatisfaction with the San Francisco taxi industry. Disgruntled passengers registered \u003ca href=\"http://bayc.it/dKXh/\">1,733 complaints\u003c/a> with the city’s \u003ca href=\"http://www.sf311.org/index.aspx?page=122\">311 complaint line\u003c/a> from July 1, 2011, to June 30, 2012, a 13 percent increase from the previous fiscal year. The number was almost double the 900-complaint goal of the San Francisco Municipal Transportation Agency, which regulates taxis.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The city agency, which has been \u003ca href=\"http://www.baycitizen.org/transportation/story/taxi-owner-fights-city-probe-allegations/\">criticized for lax oversight\u003c/a> of the taxi industry, has four civilian investigators to police the 1,500 taxis on the street at any given time. Several cab company owners told The Bay Citizen that they had never heard the passenger complaints lodged against them.\u003c/p>\n\u003cp>Paul Rose, a spokesman for the Municipal Transportation Agency, said the taxi division has one person dedicated to investigating complaints made to 311.\u003c!--more-->\u003c/p>\n\u003cp>“We investigate every serious allegation and get both sides of the situation and take appropriate action,” he said. “It’s something that we take very seriously.”\u003c/p>\n\u003cp>Rose could not provide the number of complaints that were investigated or the number of drivers or companies that were disciplined. He said that on average, five to seven complaints are investigated every day, with half resulting in some sort of disciplinary action.\u003c/p>\n\u003cp>The paucity of taxis and poor service has led to the \u003ca href=\"http://www.baycitizen.org/transportation/story/mobile-apps-connect-passengers-rides/\">rise of new rideshare services\u003c/a> such as Uber and Lyft, whose apps allow patrons to hail drivers and pay conveniently on their smartphones, observers say. Regulators have cracked down on these high-tech outfits for sidestepping taxi regulations, including not carrying adequate insurance, but the services are popular with passengers.\u003c/p>\n\u003cp>“The reason those things are developing is because people are dissatisfied with the service they’re receiving,” said Jordanna Thigpen, former deputy director of San Francisco’s taxi commission and now a lawyer in private practice.\u003c/p>\n\u003cp>Over the years, advocates have called on San Francisco to enact a bill of rights to protect taxi passengers. In New York, for example, each cab posts a \u003ca href=\"http://www.nyc.gov/html/tlc/html/passenger/taxicab_rights.shtml\">list of riders’ rights\u003c/a>, such as a driver who does not use a cellphone while driving and the ability to pay by credit or debit card. Rose said the agency is drafting a bill of rights for San Francisco passengers and drivers that would be displayed on back-seat monitors but gave no time frame for its completion.\u003c/p>\n\u003cp>Several drivers and company owners said the complaints represent a small share of taxi rides in San Francisco. They blame the transportation agency for creating a climate in which rule breakers don’t get caught and say the city should develop a systemwide dispatch system or mobile app so passengers can easily get a cab.\u003c/p>\n\u003cp>Hansu Kim, owner of DeSoto Cab, said he would welcome a passenger bill of rights but defended the city’s taxis.\u003c/p>\n\u003cp>“Overall, the taxi industry as a whole gives pretty good service,” he said.\u003c/p>\n\u003cp>The complaints filed with 311 were spread across most of the city's cab companies.\u003c/p>\n\u003cp>In February, a National Cab driver placed an anonymous call to 311 to report that some of the company’s cabs had bed bugs.\u003c/p>\n\u003cp>“Me and the other drivers are getting tons of bites,” he said. “The management has been informed, but they are doing nothing about the problem.”\u003c/p>\n\u003cp>Then he said: “I do not want to take bed bugs back to my home and family.”\u003c/p>\n\u003cp>Nader Shatara, a senior environmental health inspector for the city’s Department of Public Health, told The Bay Citizen that the city sent an inspector who found “one dead bed bug” and no “active infestation.” Shatara said National already had taken care of the pests with an over-the-counter product, but the inspector recommended professional pest control. Shatara said complaints about bed bugs in vehicles are rare.\u003c/p>\n\u003cp>National Cab President Dan Hinds said in an interview that customers should “absolutely not” worry about getting bed bugs. He said the cab was stripped down, fumigated and had its seats replaced. The bugs were found only in the one cab, he said.\u003c/p>\n\u003cp>“This is something that could happen to any cab in the city,” he said.\u003c/p>\n\u003cp>Hinds denied that National Cab management didn’t act in a timely manner, but he conceded that it took several steps to finally rid the cab of the pests.\u003c/p>\n\u003cp>\u003cstrong>Cellphones and cigarettes\u003c/strong>\u003c/p>\n\u003cp>In California, it is illegal to use a mobile phone without a hands-free device while driving. In San Francisco, 35 people filed complaints about drivers who were texting or talking on cellphones while driving.\u003c/p>\n\u003cp>One passenger said that during an April 13 ride in a taxi from North Beach to downtown, the Yellow Cab driver was talking on a cellphone without an earpiece, checking emails and “not paying attention to the road straight ahead of him.”\u003c/p>\n\u003cp>An Arrow Checker Cab driver “was annoyed with traffic” and “started speeding” and then started playing a game on his phone, another patron said. “I ended up getting out of the cab and throwing up,” the caller said.\u003c/p>\n\u003cp>There is no smoking allowed in taxis, but 25 drivers were caught smoking cigarettes, while three cabs smelled of marijuana smoke, according to peeved passengers.\u003c/p>\n\u003cp>When a patron taking a Town Taxi from the airport to South San Francisco complained about a cab that was “cloudy with cigarette smoke,” the driver allegedly replied: “If you don’t like it, get out.”\u003c/p>\n\u003cp>Ten people complained that their driver dozed off at the wheel. A Yellow Cab driver “kept falling asleep behind the wheel,” ran a red light and “even fell asleep while I was waiting for his receipt,” wrote one rider who was taking an early morning trip from the airport to downtown San Francisco. “He SHOULD NOT BE ON THE ROAD!!!”\u003c/p>\n\u003cp>A DeSoto driver reportedly fell asleep at the wheel while driving downtown and jerked awake only when the patron yelled, “Are you OK? Are you OK?”\u003c/p>\n\u003cp>Kim, DeSoto Cab’s owner, said such an incident would be “completely unacceptable” and promised to look into it.\u003c/p>\n\u003cp>\u003cstrong>Rides refused\u003c/strong>\u003c/p>\n\u003cp>Under city law, taxi drivers can’t turn down a fare if passengers present themselves “in a clean, coherent, safe and orderly manner” and the driver isn’t at the end of a shift. But 361 patrons complained to 311 that they were refused a fare.\u003c/p>\n\u003cp>Fifteen people complained that cabs wouldn’t pick them up because they were African American. On Halloween evening in 2011, a black woman called to complain that a Yellow Cab driver pointed to a white woman standing nearby and said, “I want her and not you.” After she complained, the driver used a racial slur, she said.\u003c/p>\n\u003cp>More than 130 people called 311 to say they couldn’t get a ride because of their destination, most often to the Richmond or Sunset districts, where cab drivers complain that they have a hard time getting a return fare.\u003c/p>\n\u003cp>A caller in the Marina district flagged down a DeSoto cab, but when he told the driver he was going to the Sunset, the driver simply said, “Good luck,” sped off and immediately picked up another fare.\u003c/p>\n\u003cp>Some drivers also are accused of not taking passengers if they deem the destination too close, leaving tourists and the elderly on the curb. One pregnant woman who was dizzy after a BART ride said she couldn’t get a Yellow Cab driver to take her six blocks to Ellis Street. He told her she should walk instead, she said. A Yellow Cab representative did not return calls or emails seeking comment.\u003c/p>\n\u003cp>Tourists trying to get around town were baffled by drivers who passed them by in hopes of getting a more lucrative airport fare.\u003c/p>\n\u003cp>“Three cabs would not take my fare,” a tourist complained. “I have never been to a city where a cab for hire refused me.”\u003c/p>\n\u003cp>\u003cstrong>Credit card problems\u003c/strong>\u003c/p>\n\u003cp>About 200 people complained that taxis \u003ca href=\"http://www.baycitizen.org/transportation/story/taxis-credit-card-machine-broken-likely/\">refused to take credit cards\u003c/a>, either forcing them to use cash or booting them from the cab. The complaints came as drivers chafed under a rule that allowed taxi companies to charge them a 5 percent credit card fee, later reduced to 3.5 percent.\u003c/p>\n\u003cp>A patron who was headed from Nob Hill to Van Ness Avenue said a Bay Cab driver wouldn’t accept a credit card. When he protested, he said the driver told him, “Get out,” and then “tried to remove me physically.”\u003c/p>\n\u003cp>A Big Dog City cab driver \"cursed Mexicans\" and stopped after two blocks to kick out a passenger who planned to pay by credit card. “He was very rude and offensive,” the passenger complained. “I don’t even look Mexican.”\u003c/p>\n\u003cp>A representative of Big Dog City declined to comment.\u003c/p>\n\u003cp>About 40 people complained about drivers charging illegal fees, including a charge for using a credit card, a fee for bringing a baby and inflated airport fees. In all, 206 people complained about being overcharged for cab fares.\u003c/p>\n\u003cp>One passenger said a driver took a credit card impression “the old-fashioned way.” The next day, the customer said he got a fraud alert about the card being used to make purchases in Brazil. His taxi receipt said it was for Moe’s Cab.\u003c/p>\n\u003cp>Moe Harb, the company’s owner, told The Bay Citizen that he had never heard the complaint and did not steal anyone’s credit card number.\u003c/p>\n\u003cp>A passenger of another company complained about an offensive discount: A Yellow Cab driver “wanted my friend and me to make out” in exchange for 10 percent off the fare. The driver then grabbed one rider’s face, according to the complaint. “I was terrified,” the woman said. “I asked him to please get us to our hotel.”\u003c/p>\n\u003cp>A Bay Cab driver was accused of using a woman’s credit card number for more amorous purposes. The driver had made sexual overtures and said she could “find happiness, etc., with him,” she said. The next morning, the driver called her at work, using the information from her credit card. When the woman complained to Bay Cab President Roger Cardenas, he laughed and accused her of being the driver’s wife, she said. Cardenas did not return calls seeking comment.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>“I am upset by this whole thing and am now very concerned that this driver knows where I live and where I work,” the woman said. “This was not information that I gave him.”\u003cbr>\n\u003cem>\u003cbr>\nThis story was produced by The Bay Citizen, a project of the Center for Investigative Reporting. Learn more at www.baycitizen.org.\u003c/em>\u003c/p>\n\n","blocks":[],"excerpt":null,"status":"publish","parent":0,"modified":1357159601,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":53,"wordCount":1966},"headData":{"title":"Cab Complaints Climb in San Francisco | KQED","description":"by Zusha Elinson, The Bay Citizen San Francisco taxi drivers routinely flout the law by refusing rides, declining to take credit cards, charging unauthorized fees, speeding, smoking, and talking and texting on cellphones while driving, according to a year’s worth of passenger complaints reviewed by The Bay Citizen. Taxis infested with bed bugs, drivers falling","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"84455 http://ww2.kqed.org/news/?p=84455","disqusUrl":"https://ww2.kqed.org/news/2013/01/02/cab-complaints-climb-in-san-francisco/","disqusTitle":"Cab Complaints Climb in San Francisco","path":"/news/84455/cab-complaints-climb-in-san-francisco","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>by Zusha Elinson, \u003ca href=\"http://www.baycitizen.org/transportation/story/cab-complaints-climb-san-francisco/\">The Bay Citizen\u003c/a>\u003c/p>\n\u003cp>\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/BayCitizenLogo.png\">\u003cimg class=\"alignleft size-full wp-image-84458\" title=\"BayCitizenLogo\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/BayCitizenLogo.png\" alt=\"\" width=\"218\" height=\"74\">\u003c/a>\u003c/p>\n\u003cp>San Francisco taxi drivers routinely flout the law by refusing rides, declining to take credit cards, charging unauthorized fees, speeding, smoking, and talking and texting on cellphones while driving, according to a year’s worth of passenger complaints reviewed by The Bay Citizen.\u003c/p>\n\u003cp>Taxis infested with bed bugs, drivers falling asleep at the wheel, rude behavior and difficulty getting a cab also were among the complaints. One patron reported that a cab driver allegedly stole his credit card number and used it to make purchases in Brazil. And two friends were upset when a driver offered them a 10 percent discount if they made out in front of him.\u003c/p>\n\u003cfigure id=\"attachment_84456\" class=\"wp-caption alignright\" style=\"max-width: 250px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/taxi-flickr.jpg\">\u003cimg class=\"size-full wp-image-84456\" title=\"taxi flickr\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/01/taxi-flickr.jpg\" alt=\"\" width=\"250\" height=\"188\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">(b00nj Flickr)\u003c/figcaption>\u003c/figure>\n\u003cp>The gripes represent longstanding dissatisfaction with the San Francisco taxi industry. Disgruntled passengers registered \u003ca href=\"http://bayc.it/dKXh/\">1,733 complaints\u003c/a> with the city’s \u003ca href=\"http://www.sf311.org/index.aspx?page=122\">311 complaint line\u003c/a> from July 1, 2011, to June 30, 2012, a 13 percent increase from the previous fiscal year. The number was almost double the 900-complaint goal of the San Francisco Municipal Transportation Agency, which regulates taxis.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The city agency, which has been \u003ca href=\"http://www.baycitizen.org/transportation/story/taxi-owner-fights-city-probe-allegations/\">criticized for lax oversight\u003c/a> of the taxi industry, has four civilian investigators to police the 1,500 taxis on the street at any given time. Several cab company owners told The Bay Citizen that they had never heard the passenger complaints lodged against them.\u003c/p>\n\u003cp>Paul Rose, a spokesman for the Municipal Transportation Agency, said the taxi division has one person dedicated to investigating complaints made to 311.\u003c!--more-->\u003c/p>\n\u003cp>“We investigate every serious allegation and get both sides of the situation and take appropriate action,” he said. “It’s something that we take very seriously.”\u003c/p>\n\u003cp>Rose could not provide the number of complaints that were investigated or the number of drivers or companies that were disciplined. He said that on average, five to seven complaints are investigated every day, with half resulting in some sort of disciplinary action.\u003c/p>\n\u003cp>The paucity of taxis and poor service has led to the \u003ca href=\"http://www.baycitizen.org/transportation/story/mobile-apps-connect-passengers-rides/\">rise of new rideshare services\u003c/a> such as Uber and Lyft, whose apps allow patrons to hail drivers and pay conveniently on their smartphones, observers say. Regulators have cracked down on these high-tech outfits for sidestepping taxi regulations, including not carrying adequate insurance, but the services are popular with passengers.\u003c/p>\n\u003cp>“The reason those things are developing is because people are dissatisfied with the service they’re receiving,” said Jordanna Thigpen, former deputy director of San Francisco’s taxi commission and now a lawyer in private practice.\u003c/p>\n\u003cp>Over the years, advocates have called on San Francisco to enact a bill of rights to protect taxi passengers. In New York, for example, each cab posts a \u003ca href=\"http://www.nyc.gov/html/tlc/html/passenger/taxicab_rights.shtml\">list of riders’ rights\u003c/a>, such as a driver who does not use a cellphone while driving and the ability to pay by credit or debit card. Rose said the agency is drafting a bill of rights for San Francisco passengers and drivers that would be displayed on back-seat monitors but gave no time frame for its completion.\u003c/p>\n\u003cp>Several drivers and company owners said the complaints represent a small share of taxi rides in San Francisco. They blame the transportation agency for creating a climate in which rule breakers don’t get caught and say the city should develop a systemwide dispatch system or mobile app so passengers can easily get a cab.\u003c/p>\n\u003cp>Hansu Kim, owner of DeSoto Cab, said he would welcome a passenger bill of rights but defended the city’s taxis.\u003c/p>\n\u003cp>“Overall, the taxi industry as a whole gives pretty good service,” he said.\u003c/p>\n\u003cp>The complaints filed with 311 were spread across most of the city's cab companies.\u003c/p>\n\u003cp>In February, a National Cab driver placed an anonymous call to 311 to report that some of the company’s cabs had bed bugs.\u003c/p>\n\u003cp>“Me and the other drivers are getting tons of bites,” he said. “The management has been informed, but they are doing nothing about the problem.”\u003c/p>\n\u003cp>Then he said: “I do not want to take bed bugs back to my home and family.”\u003c/p>\n\u003cp>Nader Shatara, a senior environmental health inspector for the city’s Department of Public Health, told The Bay Citizen that the city sent an inspector who found “one dead bed bug” and no “active infestation.” Shatara said National already had taken care of the pests with an over-the-counter product, but the inspector recommended professional pest control. Shatara said complaints about bed bugs in vehicles are rare.\u003c/p>\n\u003cp>National Cab President Dan Hinds said in an interview that customers should “absolutely not” worry about getting bed bugs. He said the cab was stripped down, fumigated and had its seats replaced. The bugs were found only in the one cab, he said.\u003c/p>\n\u003cp>“This is something that could happen to any cab in the city,” he said.\u003c/p>\n\u003cp>Hinds denied that National Cab management didn’t act in a timely manner, but he conceded that it took several steps to finally rid the cab of the pests.\u003c/p>\n\u003cp>\u003cstrong>Cellphones and cigarettes\u003c/strong>\u003c/p>\n\u003cp>In California, it is illegal to use a mobile phone without a hands-free device while driving. In San Francisco, 35 people filed complaints about drivers who were texting or talking on cellphones while driving.\u003c/p>\n\u003cp>One passenger said that during an April 13 ride in a taxi from North Beach to downtown, the Yellow Cab driver was talking on a cellphone without an earpiece, checking emails and “not paying attention to the road straight ahead of him.”\u003c/p>\n\u003cp>An Arrow Checker Cab driver “was annoyed with traffic” and “started speeding” and then started playing a game on his phone, another patron said. “I ended up getting out of the cab and throwing up,” the caller said.\u003c/p>\n\u003cp>There is no smoking allowed in taxis, but 25 drivers were caught smoking cigarettes, while three cabs smelled of marijuana smoke, according to peeved passengers.\u003c/p>\n\u003cp>When a patron taking a Town Taxi from the airport to South San Francisco complained about a cab that was “cloudy with cigarette smoke,” the driver allegedly replied: “If you don’t like it, get out.”\u003c/p>\n\u003cp>Ten people complained that their driver dozed off at the wheel. A Yellow Cab driver “kept falling asleep behind the wheel,” ran a red light and “even fell asleep while I was waiting for his receipt,” wrote one rider who was taking an early morning trip from the airport to downtown San Francisco. “He SHOULD NOT BE ON THE ROAD!!!”\u003c/p>\n\u003cp>A DeSoto driver reportedly fell asleep at the wheel while driving downtown and jerked awake only when the patron yelled, “Are you OK? Are you OK?”\u003c/p>\n\u003cp>Kim, DeSoto Cab’s owner, said such an incident would be “completely unacceptable” and promised to look into it.\u003c/p>\n\u003cp>\u003cstrong>Rides refused\u003c/strong>\u003c/p>\n\u003cp>Under city law, taxi drivers can’t turn down a fare if passengers present themselves “in a clean, coherent, safe and orderly manner” and the driver isn’t at the end of a shift. But 361 patrons complained to 311 that they were refused a fare.\u003c/p>\n\u003cp>Fifteen people complained that cabs wouldn’t pick them up because they were African American. On Halloween evening in 2011, a black woman called to complain that a Yellow Cab driver pointed to a white woman standing nearby and said, “I want her and not you.” After she complained, the driver used a racial slur, she said.\u003c/p>\n\u003cp>More than 130 people called 311 to say they couldn’t get a ride because of their destination, most often to the Richmond or Sunset districts, where cab drivers complain that they have a hard time getting a return fare.\u003c/p>\n\u003cp>A caller in the Marina district flagged down a DeSoto cab, but when he told the driver he was going to the Sunset, the driver simply said, “Good luck,” sped off and immediately picked up another fare.\u003c/p>\n\u003cp>Some drivers also are accused of not taking passengers if they deem the destination too close, leaving tourists and the elderly on the curb. One pregnant woman who was dizzy after a BART ride said she couldn’t get a Yellow Cab driver to take her six blocks to Ellis Street. He told her she should walk instead, she said. A Yellow Cab representative did not return calls or emails seeking comment.\u003c/p>\n\u003cp>Tourists trying to get around town were baffled by drivers who passed them by in hopes of getting a more lucrative airport fare.\u003c/p>\n\u003cp>“Three cabs would not take my fare,” a tourist complained. “I have never been to a city where a cab for hire refused me.”\u003c/p>\n\u003cp>\u003cstrong>Credit card problems\u003c/strong>\u003c/p>\n\u003cp>About 200 people complained that taxis \u003ca href=\"http://www.baycitizen.org/transportation/story/taxis-credit-card-machine-broken-likely/\">refused to take credit cards\u003c/a>, either forcing them to use cash or booting them from the cab. The complaints came as drivers chafed under a rule that allowed taxi companies to charge them a 5 percent credit card fee, later reduced to 3.5 percent.\u003c/p>\n\u003cp>A patron who was headed from Nob Hill to Van Ness Avenue said a Bay Cab driver wouldn’t accept a credit card. When he protested, he said the driver told him, “Get out,” and then “tried to remove me physically.”\u003c/p>\n\u003cp>A Big Dog City cab driver \"cursed Mexicans\" and stopped after two blocks to kick out a passenger who planned to pay by credit card. “He was very rude and offensive,” the passenger complained. “I don’t even look Mexican.”\u003c/p>\n\u003cp>A representative of Big Dog City declined to comment.\u003c/p>\n\u003cp>About 40 people complained about drivers charging illegal fees, including a charge for using a credit card, a fee for bringing a baby and inflated airport fees. In all, 206 people complained about being overcharged for cab fares.\u003c/p>\n\u003cp>One passenger said a driver took a credit card impression “the old-fashioned way.” The next day, the customer said he got a fraud alert about the card being used to make purchases in Brazil. His taxi receipt said it was for Moe’s Cab.\u003c/p>\n\u003cp>Moe Harb, the company’s owner, told The Bay Citizen that he had never heard the complaint and did not steal anyone’s credit card number.\u003c/p>\n\u003cp>A passenger of another company complained about an offensive discount: A Yellow Cab driver “wanted my friend and me to make out” in exchange for 10 percent off the fare. The driver then grabbed one rider’s face, according to the complaint. “I was terrified,” the woman said. “I asked him to please get us to our hotel.”\u003c/p>\n\u003cp>A Bay Cab driver was accused of using a woman’s credit card number for more amorous purposes. The driver had made sexual overtures and said she could “find happiness, etc., with him,” she said. The next morning, the driver called her at work, using the information from her credit card. When the woman complained to Bay Cab President Roger Cardenas, he laughed and accused her of being the driver’s wife, she said. Cardenas did not return calls seeking comment.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“I am upset by this whole thing and am now very concerned that this driver knows where I live and where I work,” the woman said. “This was not information that I gave him.”\u003cbr>\n\u003cem>\u003cbr>\nThis story was produced by The Bay Citizen, a project of the Center for Investigative Reporting. Learn more at www.baycitizen.org.\u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/84455/cab-complaints-climb-in-san-francisco","authors":["237"],"programs":["news_6944"],"categories":["news_8","news_1397"],"tags":["news_3641","news_38","news_3640","news_2024"],"label":"news_6944"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? 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