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Sumagaysay\u003c/a>","isLoading":false},"byline_news_11968723":{"type":"authors","id":"byline_news_11968723","meta":{"override":true},"slug":"byline_news_11968723","name":"The Associated Press","isLoading":false},"byline_news_11960814":{"type":"authors","id":"byline_news_11960814","meta":{"override":true},"slug":"byline_news_11960814","name":"\u003ca href=\"https://www.kqed.org/\">Beth Tribolet\u003c/a>","isLoading":false},"byline_news_11951924":{"type":"authors","id":"byline_news_11951924","meta":{"override":true},"slug":"byline_news_11951924","name":"\u003ca href=\"https://www.npr.org/people/638550790/bobby-allyn\">Bobby Allyn\u003c/a>\u003cbr>NPR","isLoading":false},"byline_news_11931727":{"type":"authors","id":"byline_news_11931727","meta":{"override":true},"slug":"byline_news_11931727","name":"Barbara Ortutay\u003cbr>The Associated Press","isLoading":false},"byline_news_11928188":{"type":"authors","id":"byline_news_11928188","meta":{"override":true},"slug":"byline_news_11928188","name":"Shreeya Aranake","isLoading":false},"rachael-myrow":{"type":"authors","id":"251","meta":{"index":"authors_1591205172","id":"251","found":true},"name":"Rachael Myrow","firstName":"Rachael","lastName":"Myrow","slug":"rachael-myrow","email":"rmyrow@kqed.org","display_author_email":false,"staff_mastheads":["news"],"title":"Senior Editor of KQED's Silicon Valley News Desk","bio":"Rachael Myrow is Senior Editor of KQED's Silicon Valley News Desk. You can hear her work on \u003ca href=\"https://www.npr.org/search?query=Rachael%20Myrow&page=1\">NPR\u003c/a>, \u003ca href=\"https://theworld.org/people/rachael-myrow\">The World\u003c/a>, WBUR's \u003ca href=\"https://www.wbur.org/search?q=Rachael%20Myrow\">\u003ci>Here & Now\u003c/i>\u003c/a> and the BBC. \u003c/i>She also guest hosts for KQED's \u003ci>\u003ca href=\"https://www.kqed.org/forum/tag/rachael-myrow\">Forum\u003c/a>\u003c/i>. Over the years, she's talked with Kamau Bell, David Byrne, Kamala Harris, Tony Kushner, Armistead Maupin, Van Dyke Parks, Arnold Schwarzenegger and Tommie Smith, among others.\r\n\r\nBefore all this, she hosted \u003cem>The California Report\u003c/em> for 7+ years, reporting on topics like \u003ca href=\"https://soundcloud.com/rmyrow/on-a-mission-to-reform-assisted-living\">assisted living facilities\u003c/a>, the \u003ca href=\"https://www.npr.org/sections/alltechconsidered/2014/12/01/367703789/amazon-unleashes-robot-army-to-send-your-holiday-packages-faster\">robot takeover\u003c/a> of Amazon, and \u003ca href=\"https://www.kqed.org/bayareabites/50822/in-search-of-the-chocolate-persimmon\" rel=\"noopener noreferrer\">chocolate persimmons\u003c/a>.\r\n\r\nAwards? Sure: Peabody, Edward R. Murrow, Regional Edward R. Murrow, RTNDA, Northern California RTNDA, SPJ Northern California Chapter, LA Press Club, Golden Mic. Prior to joining KQED, Rachael worked in Los Angeles at KPCC and Marketplace. She holds degrees in English and journalism from UC Berkeley (where she got her start in public radio on KALX-FM).\r\n\r\nOutside of the studio, you'll find Rachael hiking Bay Area trails and whipping up Instagram-ready meals in her kitchen.","avatar":"https://secure.gravatar.com/avatar/87bf8cb5874e045cdff430523a6d48b1?s=600&d=blank&r=g","twitter":"rachaelmyrow","facebook":null,"instagram":null,"linkedin":"https://www.linkedin.com/in/rachaelmyrow/","sites":[{"site":"arts","roles":["administrator"]},{"site":"news","roles":["edit_others_posts","editor"]},{"site":"futureofyou","roles":["editor"]},{"site":"bayareabites","roles":["editor"]},{"site":"stateofhealth","roles":["editor"]},{"site":"science","roles":["editor"]},{"site":"food","roles":["editor"]},{"site":"forum","roles":["editor"]}],"headData":{"title":"Rachael Myrow | KQED","description":"Senior Editor of KQED's Silicon Valley News Desk","ogImgSrc":"https://secure.gravatar.com/avatar/87bf8cb5874e045cdff430523a6d48b1?s=600&d=blank&r=g","twImgSrc":"https://secure.gravatar.com/avatar/87bf8cb5874e045cdff430523a6d48b1?s=600&d=blank&r=g"},"isLoading":false,"link":"/author/rachael-myrow"}},"breakingNewsReducer":{},"campaignFinanceReducer":{},"firebase":{"requesting":{},"requested":{},"timestamps":{},"data":{},"ordered":{},"auth":{"isLoaded":false,"isEmpty":true},"authError":null,"profile":{"isLoaded":false,"isEmpty":true},"listeners":{"byId":{},"allIds":[]},"isInitializing":false,"errors":[]},"navBarReducer":{"navBarId":"news","fullView":true,"showPlayer":false},"navMenuReducer":{"menus":[{"key":"menu1","items":[{"name":"News","link":"/","type":"title"},{"name":"Politics","link":"/politics"},{"name":"Science","link":"/science"},{"name":"Education","link":"/educationnews"},{"name":"Housing","link":"/housing"},{"name":"Immigration","link":"/immigration"},{"name":"Criminal Justice","link":"/criminaljustice"},{"name":"Silicon Valley","link":"/siliconvalley"},{"name":"Forum","link":"/forum"},{"name":"The California Report","link":"/californiareport"}]},{"key":"menu2","items":[{"name":"Arts & Culture","link":"/arts","type":"title"},{"name":"Critics’ Picks","link":"/thedolist"},{"name":"Cultural Commentary","link":"/artscommentary"},{"name":"Food & Drink","link":"/food"},{"name":"Bay Area Hip-Hop","link":"/bayareahiphop"},{"name":"Rebel Girls","link":"/rebelgirls"},{"name":"Arts Video","link":"/artsvideos"}]},{"key":"menu3","items":[{"name":"Podcasts","link":"/podcasts","type":"title"},{"name":"Bay Curious","link":"/podcasts/baycurious"},{"name":"Rightnowish","link":"/podcasts/rightnowish"},{"name":"The Bay","link":"/podcasts/thebay"},{"name":"On Our Watch","link":"/podcasts/onourwatch"},{"name":"Mindshift","link":"/podcasts/mindshift"},{"name":"Consider This","link":"/podcasts/considerthis"},{"name":"Political Breakdown","link":"/podcasts/politicalbreakdown"}]},{"key":"menu4","items":[{"name":"Live Radio","link":"/radio","type":"title"},{"name":"TV","link":"/tv","type":"title"},{"name":"Events","link":"/events","type":"title"},{"name":"For Educators","link":"/education","type":"title"},{"name":"Support KQED","link":"/support","type":"title"},{"name":"About","link":"/about","type":"title"},{"name":"Help Center","link":"https://kqed-helpcenter.kqed.org/s","type":"title"}]}]},"pagesReducer":{},"postsReducer":{"stream_live":{"type":"live","id":"stream_live","audioUrl":"https://streams.kqed.org/kqedradio","title":"Live Stream","excerpt":"Live Stream information currently unavailable.","link":"/radio","featImg":"","label":{"name":"KQED Live","link":"/"}},"stream_kqedNewscast":{"type":"posts","id":"stream_kqedNewscast","audioUrl":"https://www.kqed.org/.stream/anon/radio/RDnews/newscast.mp3?_=1","title":"KQED Newscast","featImg":"","label":{"name":"88.5 FM","link":"/"}},"news_11972309":{"type":"posts","id":"news_11972309","meta":{"index":"posts_1591205157","site":"news","id":"11972309","score":null,"sort":[1705003460000]},"guestAuthors":[],"slug":"why-californias-tech-industry-tax-contributions-are-a-double-edged-sword","title":"Why California's Tech Industry Tax Contributions Are a Double-Edged Sword","publishDate":1705003460,"format":"standard","headTitle":"Why California’s Tech Industry Tax Contributions Are a Double-Edged Sword | KQED","labelTerm":{},"content":"\u003cp>If you’re a California resident, you use tax-funded roads, schools and other services, so you’re on the Silicon Valley financial roller coaster whether you know it or not.\u003c/p>\n\u003cp>The tech industry has contributed an increasing amount to the state budget, and even the way tech companies pay their employees has become a growing source of the state’s income tax revenue, a new analysis shows.\u003c/p>\n\u003cp>Many tech companies pay their employees base wages as well as stock options. Vested stock options — options that have matured and are fully owned by employees who can choose to sell them — are treated like ordinary income for tax purposes. Companies must pay withholding taxes on part of that income to state and federal governments. Last year, those taxes paid by the four largest tech companies in the state — Apple, Google, Meta and Nvidia — grew to at least $5 billion, making up more than 6% of all of the state’s income-tax withholding, the Legislative Analyst’s Office \u003ca href=\"https://lao.ca.gov/LAOEconTax/Article/Detail/789\">estimated\u003c/a>.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>That’s up from 4% to 5% pre-pandemic, has more than doubled since 2016 and quadrupled over the past decade. That increase has come as those companies have grown tremendously in market value — the four of them are now worth more than $7 trillion. Last year, the withholding taxes they paid helped offset the effects of fewer initial public offerings on the state’s revenue.\u003c/p>\n\u003cp>Chas Alamo, the principal fiscal and policy analyst for the office, did the analysis. He said that if he had the resources to do a deeper dive and had tallied the stock-equity withholding from all large tech companies in the state instead of just the biggest four, it might make up as much as 10% of all income-tax withholding. That’s on top of what the tech industry contributes to the state’s income-tax revenue, which makes it even more dependent on tech’s ups and downs.\u003c/p>\n\u003cp>Historically, “withholding has been a stable barometer of how the state’s economy is doing,” Alamo said. “It hasn’t been subject to the volatility of the stock market. But that has changed over the last several years.”\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" title=\"Tax revenue from stock-options withholding at the biggest tech companies has quadrupled in the past decade\" aria-label=\"Column Chart\" id=\"datawrapper-chart-CZPfV\" src=\"https://datawrapper.dwcdn.net/CZPfV/3/\" scrolling=\"no\" frameborder=\"0\" style=\"width: 0; min-width: 100% !important; border: none;\" height=\"400\" data-external=\"1\" width=\"100%\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>All Californians have a stake in the health of the tech industry because the state relies so heavily on personal income taxes for revenue. In light of a \u003ca href=\"https://calmatters.org/politics/2024/01/newsom-budget-california/\">multibillion-dollar budget deficit\u003c/a> and mixed signals around tech — which, on the one hand, continues to lay off employees but, on the other hand, is seeing an artificial intelligence boom that has translated into gains on Wall Street — income-tax withholding from both tech employee wages, as well as the withholding from their stock options, matter more than ever.\u003c/p>\n\u003cp>Pinpointing exactly how much tech-industry employment contributes to the state’s coffers can be tricky because tech companies have many different types of employees, but consider this: Software developers in the state earned about $48.9 billion, based on average annual earnings of about $190,000, according to data from the Employment Development Department as of the first quarter of last year. That total from just one segment of the industry was more than what the state received in total income-tax revenue from all sectors of the labor force through November: $47.2 billion, according to the \u003ca href=\"https://www.sco.ca.gov/2023Nov_personal_income_tax_tracker.html\">State Controller’s tracker\u003c/a>.\u003c/p>\n\u003cp>As for the rise in stock-equity withholding, it was the result of a great 2023 for the large tech companies whose financial filings Alamo analyzed, especially Meta and Nvidia. Shares in chip company Nvidia, whose graphics processing units dominate the artificial intelligence market, ended last year up about 239% from the previous year. Facebook parent company Meta’s investments in artificial intelligence helped propel its stock 198% higher year over year. Meanwhile, the stocks of Apple and Google ended 2023 up 49% and 59% year over year, respectively. [pullquote size=\"medium\" align=\"right\" citation=\"Ahmad Thomas, chief executive, Silicon Valley Leadership Group\"]‘AI is going to power the next wave of economic growth in the state and nation.’[/pullquote]If artificial intelligence continues to lead to stock-market gains for tech companies, the state will keep reaping the rewards.\u003c/p>\n\u003cp>Some experts and economists are plenty optimistic about artificial intelligence.\u003c/p>\n\u003cp>“AI is going to power the next wave of economic growth in the state and nation,” said Ahmad Thomas, chief executive of Silicon Valley Leadership Group, a tech policy advocacy group whose hundreds of member companies include some of the biggest names in tech and business. Thomas called the Bay Area the “epicenter” of artificial intelligence because most hot startups in the space are based in San Francisco or elsewhere in the Bay Area.\u003c/p>\n\u003cp>Stephen Levy, a longtime economist and director of the Center for Continuing Study of the California Economy, an independent, private research organization, said that despite more than 260,000 layoffs in the tech industry worldwide last year, \u003ca href=\"https://layoffs.fyi/\">according to one count\u003c/a>, the number of tech jobs is now higher than what it was before the coronavirus pandemic.\u003c/p>\n\u003cp>The California Center echoes that for Jobs and the Economy, the information arm of the California Business Roundtable, an advocacy organization made up of top executives of the state’s major employers. The center said there were about 1.4 million jobs it considers part of the tech industry as of November 2023, about 76,000 more than the total tech jobs in the state in February 2020.\u003c/p>\n\u003cp>Levy said there is a “rebalancing” that’s going on in tech after all the hiring companies did during the pandemic, but that electric vehicles, cleantech infrastructure and artificial intelligence are “three areas [where he expects] massive amounts of money over the next five years.”\u003c/p>\n\u003cp>The budget Gov. Gavin Newsom proposed on Wednesday mentioned expectations for continued slower and more moderate job growth, which his staff also attributed to “reverting to historical trends as the labor market is now in the post-pandemic recovery period.”\u003c/p>\n\u003cp>In the past couple of years, fewer initial public offerings for companies in California — 195 in 2021 vs. 30 in 2023, according to \u003ca href=\"https://pitchbook.com/news/reports/q3-2023-pitchbook-nvca-venture-monitor\">data from PitchBook\u003c/a>, which keeps track of capital markets — have meant fewer newly minted multimillionaire tech employees and less state revenue from income-tax withholding and capital gains, which is the profit investors make when they sell stock. [aside label='More on Big Tech' tag='tech']PitchBook’s 2024 venture capital outlook, though, said that if inflation continues to ease and the Federal Reserve does not raise interest rates, IPOs could make a comeback.\u003c/p>\n\u003cp>Yet Alamo, of the Legislative Analyst’s Office, cautioned that just as companies’ stock-price surges can result in a bump in revenue from withholding, “the same could happen on the opposite side.”\u003c/p>\n\u003cp>That’s one reason the Center for Jobs and the Economy has warned against the state’s heavy dependence on one region and has said the state needs to regulate — and spend — less. The tech-heavy Bay Area contributes more than 40% of personal income-tax revenue to the state, according to U.S. Bureau of Economic Analysis figures cited by the group. And, as Newsom’s budget also pointed out this week, the top 1% earners in the state, most of whose income comes from stock-based compensation and capital gains, contributed half of all personal income taxes to the state in 2021.\u003c/p>\n\u003cp>“The problem is it really disguises the true economy of California,” said Brooke Armour, president of the California Center for Jobs and the Economy. “When you have one small part of the economy that carries the state, that papers over the affordability crisis.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"California’s top tech companies, such as Apple, Google, Meta and Nvidia, paid at least $5 billion, making up more than 6% of the state’s income-tax withholding, the Legislative Analyst’s Office estimates.","status":"publish","parent":0,"modified":1705008286,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":true,"iframeSrcs":["https://datawrapper.dwcdn.net/CZPfV/3/"],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":22,"wordCount":1325},"headData":{"title":"Why California's Tech Industry Tax Contributions Are a Double-Edged Sword | KQED","description":"California’s top tech companies, such as Apple, Google, Meta and Nvidia, paid at least $5 billion, making up more than 6% of the state’s income-tax withholding, the Legislative Analyst’s Office estimates.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"source":"CalMatters","sourceUrl":"https://calmatters.org/","sticky":false,"nprByline":"\u003ca href=\"https://calmatters.org/author/levi-sumagaysay/\">Levi Sumagaysay\u003c/a>","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11972309/why-californias-tech-industry-tax-contributions-are-a-double-edged-sword","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>If you’re a California resident, you use tax-funded roads, schools and other services, so you’re on the Silicon Valley financial roller coaster whether you know it or not.\u003c/p>\n\u003cp>The tech industry has contributed an increasing amount to the state budget, and even the way tech companies pay their employees has become a growing source of the state’s income tax revenue, a new analysis shows.\u003c/p>\n\u003cp>Many tech companies pay their employees base wages as well as stock options. Vested stock options — options that have matured and are fully owned by employees who can choose to sell them — are treated like ordinary income for tax purposes. Companies must pay withholding taxes on part of that income to state and federal governments. Last year, those taxes paid by the four largest tech companies in the state — Apple, Google, Meta and Nvidia — grew to at least $5 billion, making up more than 6% of all of the state’s income-tax withholding, the Legislative Analyst’s Office \u003ca href=\"https://lao.ca.gov/LAOEconTax/Article/Detail/789\">estimated\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>That’s up from 4% to 5% pre-pandemic, has more than doubled since 2016 and quadrupled over the past decade. That increase has come as those companies have grown tremendously in market value — the four of them are now worth more than $7 trillion. Last year, the withholding taxes they paid helped offset the effects of fewer initial public offerings on the state’s revenue.\u003c/p>\n\u003cp>Chas Alamo, the principal fiscal and policy analyst for the office, did the analysis. He said that if he had the resources to do a deeper dive and had tallied the stock-equity withholding from all large tech companies in the state instead of just the biggest four, it might make up as much as 10% of all income-tax withholding. That’s on top of what the tech industry contributes to the state’s income-tax revenue, which makes it even more dependent on tech’s ups and downs.\u003c/p>\n\u003cp>Historically, “withholding has been a stable barometer of how the state’s economy is doing,” Alamo said. “It hasn’t been subject to the volatility of the stock market. But that has changed over the last several years.”\u003c/p>\n\u003cp>\u003c!-- iframe plugin v.4.3 wordpress.org/plugins/iframe/ -->\u003cbr>\n\u003ciframe loading=\"lazy\" title=\"Tax revenue from stock-options withholding at the biggest tech companies has quadrupled in the past decade\" aria-label=\"Column Chart\" id=\"datawrapper-chart-CZPfV\" src=\"https://datawrapper.dwcdn.net/CZPfV/3/\" scrolling=\"no\" frameborder=\"0\" style=\"width: 0; min-width: 100% !important; border: none;\" height=\"400\" data-external=\"1\" width=\"100%\" class=\"iframe-class\">\u003c/iframe>\u003c/p>\n\u003cp>All Californians have a stake in the health of the tech industry because the state relies so heavily on personal income taxes for revenue. In light of a \u003ca href=\"https://calmatters.org/politics/2024/01/newsom-budget-california/\">multibillion-dollar budget deficit\u003c/a> and mixed signals around tech — which, on the one hand, continues to lay off employees but, on the other hand, is seeing an artificial intelligence boom that has translated into gains on Wall Street — income-tax withholding from both tech employee wages, as well as the withholding from their stock options, matter more than ever.\u003c/p>\n\u003cp>Pinpointing exactly how much tech-industry employment contributes to the state’s coffers can be tricky because tech companies have many different types of employees, but consider this: Software developers in the state earned about $48.9 billion, based on average annual earnings of about $190,000, according to data from the Employment Development Department as of the first quarter of last year. That total from just one segment of the industry was more than what the state received in total income-tax revenue from all sectors of the labor force through November: $47.2 billion, according to the \u003ca href=\"https://www.sco.ca.gov/2023Nov_personal_income_tax_tracker.html\">State Controller’s tracker\u003c/a>.\u003c/p>\n\u003cp>As for the rise in stock-equity withholding, it was the result of a great 2023 for the large tech companies whose financial filings Alamo analyzed, especially Meta and Nvidia. Shares in chip company Nvidia, whose graphics processing units dominate the artificial intelligence market, ended last year up about 239% from the previous year. Facebook parent company Meta’s investments in artificial intelligence helped propel its stock 198% higher year over year. Meanwhile, the stocks of Apple and Google ended 2023 up 49% and 59% year over year, respectively. \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘AI is going to power the next wave of economic growth in the state and nation.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Ahmad Thomas, chief executive, Silicon Valley Leadership Group","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>If artificial intelligence continues to lead to stock-market gains for tech companies, the state will keep reaping the rewards.\u003c/p>\n\u003cp>Some experts and economists are plenty optimistic about artificial intelligence.\u003c/p>\n\u003cp>“AI is going to power the next wave of economic growth in the state and nation,” said Ahmad Thomas, chief executive of Silicon Valley Leadership Group, a tech policy advocacy group whose hundreds of member companies include some of the biggest names in tech and business. Thomas called the Bay Area the “epicenter” of artificial intelligence because most hot startups in the space are based in San Francisco or elsewhere in the Bay Area.\u003c/p>\n\u003cp>Stephen Levy, a longtime economist and director of the Center for Continuing Study of the California Economy, an independent, private research organization, said that despite more than 260,000 layoffs in the tech industry worldwide last year, \u003ca href=\"https://layoffs.fyi/\">according to one count\u003c/a>, the number of tech jobs is now higher than what it was before the coronavirus pandemic.\u003c/p>\n\u003cp>The California Center echoes that for Jobs and the Economy, the information arm of the California Business Roundtable, an advocacy organization made up of top executives of the state’s major employers. The center said there were about 1.4 million jobs it considers part of the tech industry as of November 2023, about 76,000 more than the total tech jobs in the state in February 2020.\u003c/p>\n\u003cp>Levy said there is a “rebalancing” that’s going on in tech after all the hiring companies did during the pandemic, but that electric vehicles, cleantech infrastructure and artificial intelligence are “three areas [where he expects] massive amounts of money over the next five years.”\u003c/p>\n\u003cp>The budget Gov. Gavin Newsom proposed on Wednesday mentioned expectations for continued slower and more moderate job growth, which his staff also attributed to “reverting to historical trends as the labor market is now in the post-pandemic recovery period.”\u003c/p>\n\u003cp>In the past couple of years, fewer initial public offerings for companies in California — 195 in 2021 vs. 30 in 2023, according to \u003ca href=\"https://pitchbook.com/news/reports/q3-2023-pitchbook-nvca-venture-monitor\">data from PitchBook\u003c/a>, which keeps track of capital markets — have meant fewer newly minted multimillionaire tech employees and less state revenue from income-tax withholding and capital gains, which is the profit investors make when they sell stock. \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"More on Big Tech ","tag":"tech"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>PitchBook’s 2024 venture capital outlook, though, said that if inflation continues to ease and the Federal Reserve does not raise interest rates, IPOs could make a comeback.\u003c/p>\n\u003cp>Yet Alamo, of the Legislative Analyst’s Office, cautioned that just as companies’ stock-price surges can result in a bump in revenue from withholding, “the same could happen on the opposite side.”\u003c/p>\n\u003cp>That’s one reason the Center for Jobs and the Economy has warned against the state’s heavy dependence on one region and has said the state needs to regulate — and spend — less. The tech-heavy Bay Area contributes more than 40% of personal income-tax revenue to the state, according to U.S. Bureau of Economic Analysis figures cited by the group. And, as Newsom’s budget also pointed out this week, the top 1% earners in the state, most of whose income comes from stock-based compensation and capital gains, contributed half of all personal income taxes to the state in 2021.\u003c/p>\n\u003cp>“The problem is it really disguises the true economy of California,” said Brooke Armour, president of the California Center for Jobs and the Economy. “When you have one small part of the economy that carries the state, that papers over the affordability crisis.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11972309/why-californias-tech-industry-tax-contributions-are-a-double-edged-sword","authors":["byline_news_11972309"],"categories":["news_8"],"tags":["news_28321","news_18538","news_3651","news_249","news_93","news_30214","news_353","news_423","news_17623","news_1631"],"affiliates":["news_18481"],"featImg":"news_11972314","label":"source_news_11972309"},"news_11968723":{"type":"posts","id":"news_11968723","meta":{"index":"posts_1591205157","site":"news","id":"11968723","score":null,"sort":[1701468052000]},"guestAuthors":[],"slug":"facebook-parent-meta-sues-the-ftc-claiming-unconstitutional-authority-in-child-privacy-case","title":"Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data","publishDate":1701468052,"format":"standard","headTitle":"Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data | KQED","labelTerm":{"site":"news"},"content":"\u003cp>The parent company of Instagram and Facebook has sued the Federal Trade Commission in an attempt to stop the agency from reopening a 2020 privacy settlement with the company that would prohibit it from profiting from data it collects on users under 18.\u003c/p>\n\u003cp>In a lawsuit filed late Wednesday in federal court in Washington, D.C., Meta Platforms Inc. said it is challenging “the structurally unconstitutional authority exercised by the FTC” in reopening the privacy agreement.\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"U.S. Sen. Edward Markey (D-Mass.)\"]‘In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation.’[/pullquote]“Meta respectfully requests that this Court declare that certain fundamental aspects of the Commission’s structure violate the U.S. Constitution, and that these violations render unlawful the FTC Proceeding against Meta,” the company says in its complaint.\u003c/p>\n\u003cp>The dispute stems from a \u003ca href=\"https://apnews.com/general-news-7fa2c8a26b34436d89a1c7aff9914f70\">2020 consent agreement\u003c/a> Meta made with the FTC that also had the social media giant pay a record $5 billion fine over privacy violations.\u003c/p>\n\u003cp>In May of this year, the FTC said Meta \u003ca href=\"https://apnews.com/article/facebook-kids-messenger-ftc-privacy-children-6158aa59dee25c473e49f7df16f502ec\">failed to fully comply with the 2020 settlement\u003c/a> and proposed sweeping changes to the agreement, including barring Meta from making money from data it collects on minors. This would include data collected through its virtual-reality products.\u003c/p>\n\u003cp>The FTC had no comment on the lawsuit.\u003c/p>\n\u003cp>[aside postID=news_11965392 hero='https://ww2.kqed.org/app/uploads/sites/10/2023/10/GettyImages-1440405373-1020x734.jpg']Meta’s complaint came after the U.S. Supreme Court’s conservative majority on Wednesday \u003ca href=\"https://apnews.com/article/supreme-court-regulatory-agencies-sec-enforcement-c3a3cae2f4bc5f53dd6a23e99d3a1fac\">seemed open to a challenge\u003c/a> to how the Securities and Exchange Commission fights fraud in a case that could have far-reaching effects on other regulatory agencies.\u003c/p>\n\u003cp>A majority of the nine-member court suggested that people accused of fraud by the SEC should have the right to have their cases decided by a jury in federal court, instead of by the SEC’s in-house administrative law judges, echoing elements of Meta’s lawsuit.\u003c/p>\n\u003cp>U.S. Sen. Edward Markey, a frequent critic of Meta and other Big Tech companies, called Meta’s lawsuit a “weak attempt to avoid accountability.”\u003c/p>\n\u003cp>“In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation,” Markey, a Massachusetts Democrat, said in a statement.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"In a lawsuit filed late Wednesday, Meta Platform Inc. said it is challenging 'the structurally unconstitutional authority exercised by the FTC' in reopening the privacy agreement.","status":"publish","parent":0,"modified":1701395990,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":12,"wordCount":436},"headData":{"title":"Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data | KQED","description":"In a lawsuit filed late Wednesday, Meta Platform Inc. said it is challenging 'the structurally unconstitutional authority exercised by the FTC' in reopening the privacy agreement.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"nprByline":"The Associated Press","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11968723/facebook-parent-meta-sues-the-ftc-claiming-unconstitutional-authority-in-child-privacy-case","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>The parent company of Instagram and Facebook has sued the Federal Trade Commission in an attempt to stop the agency from reopening a 2020 privacy settlement with the company that would prohibit it from profiting from data it collects on users under 18.\u003c/p>\n\u003cp>In a lawsuit filed late Wednesday in federal court in Washington, D.C., Meta Platforms Inc. said it is challenging “the structurally unconstitutional authority exercised by the FTC” in reopening the privacy agreement.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation.’","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"U.S. Sen. Edward Markey (D-Mass.)","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>“Meta respectfully requests that this Court declare that certain fundamental aspects of the Commission’s structure violate the U.S. Constitution, and that these violations render unlawful the FTC Proceeding against Meta,” the company says in its complaint.\u003c/p>\n\u003cp>The dispute stems from a \u003ca href=\"https://apnews.com/general-news-7fa2c8a26b34436d89a1c7aff9914f70\">2020 consent agreement\u003c/a> Meta made with the FTC that also had the social media giant pay a record $5 billion fine over privacy violations.\u003c/p>\n\u003cp>In May of this year, the FTC said Meta \u003ca href=\"https://apnews.com/article/facebook-kids-messenger-ftc-privacy-children-6158aa59dee25c473e49f7df16f502ec\">failed to fully comply with the 2020 settlement\u003c/a> and proposed sweeping changes to the agreement, including barring Meta from making money from data it collects on minors. This would include data collected through its virtual-reality products.\u003c/p>\n\u003cp>The FTC had no comment on the lawsuit.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11965392","hero":"https://ww2.kqed.org/app/uploads/sites/10/2023/10/GettyImages-1440405373-1020x734.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Meta’s complaint came after the U.S. Supreme Court’s conservative majority on Wednesday \u003ca href=\"https://apnews.com/article/supreme-court-regulatory-agencies-sec-enforcement-c3a3cae2f4bc5f53dd6a23e99d3a1fac\">seemed open to a challenge\u003c/a> to how the Securities and Exchange Commission fights fraud in a case that could have far-reaching effects on other regulatory agencies.\u003c/p>\n\u003cp>A majority of the nine-member court suggested that people accused of fraud by the SEC should have the right to have their cases decided by a jury in federal court, instead of by the SEC’s in-house administrative law judges, echoing elements of Meta’s lawsuit.\u003c/p>\n\u003cp>U.S. Sen. Edward Markey, a frequent critic of Meta and other Big Tech companies, called Meta’s lawsuit a “weak attempt to avoid accountability.”\u003c/p>\n\u003cp>“In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation,” Markey, a Massachusetts Democrat, said in a statement.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11968723/facebook-parent-meta-sues-the-ftc-claiming-unconstitutional-authority-in-child-privacy-case","authors":["byline_news_11968723"],"categories":["news_6188","news_8","news_248"],"tags":["news_249","news_3655","news_2451","news_30214","news_18037"],"featImg":"news_11968725","label":"news"},"news_11966824":{"type":"posts","id":"news_11966824","meta":{"index":"posts_1591205157","site":"news","id":"11966824","score":null,"sort":[1699543837000]},"guestAuthors":[],"slug":"ahead-of-2024-election-this-new-california-institute-wants-to-fight-ai-disinformation","title":"Ahead of 2024 Election, This New California Institute Wants to Fight AI Disinformation","publishDate":1699543837,"format":"standard","headTitle":"Ahead of 2024 Election, This New California Institute Wants to Fight AI Disinformation | KQED","labelTerm":{"site":"news"},"content":"\u003cp>One year ahead of the 2024 presidential election, \u003ca href=\"https://www.commoncause.org/california/our-work/\">California Common Cause\u003c/a>, a nonprofit, nonpartisan good government advocacy group, has launched the California Institute for Technology and Democracy (\u003ca href=\"https://cited.tech/\">CITED\u003c/a>), to counter the impacts of AI, deepfakes and disinformation.\u003c/p>\n\u003cp>“It makes sense that the first such effort is in California, a state that is home to the largest technology companies in the world, but also a state that has a track record of leading the nation in technology policy regulation,” said Ishan Mehta, media and democracy program director at the national branch of Common Cause in Washington D.C., during a Tuesday news conference.\u003c/p>\n\u003cp>CITED, which claims to be the first organization of its kind at the state level, wants to serve as an information hub, recommending policies to state and congressional lawmakers and highlighting what online tools could be used to spread disinformation, especially during election seasons.\u003c/p>\n\u003cp>“Much of the recent policy focus has been on the concerns of the use of AI tools for national security and law enforcement purposes, and I think rightly so. But I think now it’s also time for us to focus on how these same tools can be misused to improperly influence and manipulate our democratic processes. Whether real or not, they can pose a threat to the integrity of elections,” said Angélica Salceda, director of the ACLU of Northern California’s Democracy and Civic Engagement Program.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>In the run-up to the 2020 election,\u003ca href=\"https://apnews.com/article/elections-voting-misinformation-race-immigration-712a5c5a9b72c1668b8c9b1eb6e0038a\"> disinformation ran riot on social media platforms\u003c/a>. Facebook ads targeting Latino and Asian American voters described Joe Biden as a communist. \u003ca href=\"https://www.snopes.com/fact-check/dog-peeing-trump-sign/\">Doctored images\u003c/a> showed dogs urinating on Donald Trump campaign posters.\u003c/p>\n\u003cp>But over the last year, \u003ca href=\"https://www.kqed.org/news/11932611/with-mass-social-media-layoffs-researchers-warn-of-rise-in-hate-speech\">major platforms have gutted their content moderation teams\u003c/a>, a shift many civil society advocates decry, especially ahead of what’s expected to be a contentious presidential election.\u003c/p>\n\u003cp>“We can all imagine a scenario where AI is used to target limited English-speaking voters and spread false information about polling locations or voting opportunities. Even without the use of AI, we’ve seen some campaigns use these tactics,” Salceda said. “Now imagine these same tactics super-charged.”\u003c/p>\n\u003cp>The disinformation landscape includes altered videos and generative AI, which has streamlined the creation of deep fakes – like \u003ca href=\"https://www.youtube.com/watch?v=oxXpB9pSETo\">this one featuring the actor Morgan Freeman\u003c/a>. Or \u003ca href=\"https://www.snopes.com/fact-check/ron-desantis-trump-gop-candidate/\">this one featuring Florida Gov. Ron DeSantis\u003c/a>.\u003c/p>\n\u003cp>“What we will see in the next year ranges from the silly stuff that’s not that silly — maybe Joe Biden falling down the stairs of AirForce One — to deeply pernicious, perhaps audio of an elections official ‘caught on tape’ saying that vote by mail ballots aren’t secure,” said Jonathan Mehta Stein, executive director of California Common Cause and a CITED board member.\u003c/p>\n\u003cp>[aside label='More Silicon Valley Coverage' tag='silicon-valley']Last month, Meta’s oversight board announced it would review whether the Menlo Park-based social media giant chose poorly when it left up an altered video that suggested Biden is a “sick pedophile.” The video appeared to show the president repeatedly touching the chest of his adult granddaughter and kissing her on the cheek.\u003c/p>\n\u003cp>In response, \u003ca href=\"https://transparency.fb.com/oversight/oversight-board-cases/president-biden-altered-video\">the company wrote in a blog post\u003c/a>: “Meta determined that the content did not violate our policies on \u003ca href=\"https://transparency.fb.com/policies/community-standards/hate-speech/\">Hate Speech\u003c/a>, \u003ca href=\"https://transparency.fb.com/policies/community-standards/bullying-harassment/\">Bullying and Harassment\u003c/a>, or \u003ca href=\"https://transparency.fb.com/policies/community-standards/misinformation/\">Manipulated Media\u003c/a>, as laid out in our Facebook Community Standards, and left the content up.”\u003c/p>\n\u003cp>“Personally, when I find myself listening to a campaign video or a TV ad, I wonder whether any aspect of those videos, including voiceovers, are AI-generated,” Salceda said. “I don’t have a trained eye or ear to know the difference right now, and I wouldn’t be surprised if my experience was reflective of the average voter.”\u003c/p>\n\u003cp>CITED Director Drew Liebert, who served as chief of staff for former Senate Majority Leader Bob Hertzberg, noted the new institute doesn’t intend to exclude Silicon Valley from the policy discussion around AI. “We also very much intend to work, as best we can, with the tech platforms, to see what we can potentially do collaboratively,” Liebert said.\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"Launched this week, the California Institute for Technology and Democracy will provide lawmakers with recommendations on countering the impacts of AI, deepfakes and disinformation on the 2024 election.","status":"publish","parent":0,"modified":1703023551,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":15,"wordCount":712},"headData":{"title":"Ahead of 2024 Election, This New California Institute Wants to Fight AI Disinformation | KQED","description":"Launched this week, the California Institute for Technology and Democracy will provide lawmakers with recommendations on countering the impacts of AI, deepfakes and disinformation on the 2024 election.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"sticky":false,"excludeFromSiteSearch":"Include","articleAge":"0","path":"/news/11966824/ahead-of-2024-election-this-new-california-institute-wants-to-fight-ai-disinformation","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>One year ahead of the 2024 presidential election, \u003ca href=\"https://www.commoncause.org/california/our-work/\">California Common Cause\u003c/a>, a nonprofit, nonpartisan good government advocacy group, has launched the California Institute for Technology and Democracy (\u003ca href=\"https://cited.tech/\">CITED\u003c/a>), to counter the impacts of AI, deepfakes and disinformation.\u003c/p>\n\u003cp>“It makes sense that the first such effort is in California, a state that is home to the largest technology companies in the world, but also a state that has a track record of leading the nation in technology policy regulation,” said Ishan Mehta, media and democracy program director at the national branch of Common Cause in Washington D.C., during a Tuesday news conference.\u003c/p>\n\u003cp>CITED, which claims to be the first organization of its kind at the state level, wants to serve as an information hub, recommending policies to state and congressional lawmakers and highlighting what online tools could be used to spread disinformation, especially during election seasons.\u003c/p>\n\u003cp>“Much of the recent policy focus has been on the concerns of the use of AI tools for national security and law enforcement purposes, and I think rightly so. But I think now it’s also time for us to focus on how these same tools can be misused to improperly influence and manipulate our democratic processes. Whether real or not, they can pose a threat to the integrity of elections,” said Angélica Salceda, director of the ACLU of Northern California’s Democracy and Civic Engagement Program.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>In the run-up to the 2020 election,\u003ca href=\"https://apnews.com/article/elections-voting-misinformation-race-immigration-712a5c5a9b72c1668b8c9b1eb6e0038a\"> disinformation ran riot on social media platforms\u003c/a>. Facebook ads targeting Latino and Asian American voters described Joe Biden as a communist. \u003ca href=\"https://www.snopes.com/fact-check/dog-peeing-trump-sign/\">Doctored images\u003c/a> showed dogs urinating on Donald Trump campaign posters.\u003c/p>\n\u003cp>But over the last year, \u003ca href=\"https://www.kqed.org/news/11932611/with-mass-social-media-layoffs-researchers-warn-of-rise-in-hate-speech\">major platforms have gutted their content moderation teams\u003c/a>, a shift many civil society advocates decry, especially ahead of what’s expected to be a contentious presidential election.\u003c/p>\n\u003cp>“We can all imagine a scenario where AI is used to target limited English-speaking voters and spread false information about polling locations or voting opportunities. Even without the use of AI, we’ve seen some campaigns use these tactics,” Salceda said. “Now imagine these same tactics super-charged.”\u003c/p>\n\u003cp>The disinformation landscape includes altered videos and generative AI, which has streamlined the creation of deep fakes – like \u003ca href=\"https://www.youtube.com/watch?v=oxXpB9pSETo\">this one featuring the actor Morgan Freeman\u003c/a>. Or \u003ca href=\"https://www.snopes.com/fact-check/ron-desantis-trump-gop-candidate/\">this one featuring Florida Gov. Ron DeSantis\u003c/a>.\u003c/p>\n\u003cp>“What we will see in the next year ranges from the silly stuff that’s not that silly — maybe Joe Biden falling down the stairs of AirForce One — to deeply pernicious, perhaps audio of an elections official ‘caught on tape’ saying that vote by mail ballots aren’t secure,” said Jonathan Mehta Stein, executive director of California Common Cause and a CITED board member.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"More Silicon Valley Coverage ","tag":"silicon-valley"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Last month, Meta’s oversight board announced it would review whether the Menlo Park-based social media giant chose poorly when it left up an altered video that suggested Biden is a “sick pedophile.” The video appeared to show the president repeatedly touching the chest of his adult granddaughter and kissing her on the cheek.\u003c/p>\n\u003cp>In response, \u003ca href=\"https://transparency.fb.com/oversight/oversight-board-cases/president-biden-altered-video\">the company wrote in a blog post\u003c/a>: “Meta determined that the content did not violate our policies on \u003ca href=\"https://transparency.fb.com/policies/community-standards/hate-speech/\">Hate Speech\u003c/a>, \u003ca href=\"https://transparency.fb.com/policies/community-standards/bullying-harassment/\">Bullying and Harassment\u003c/a>, or \u003ca href=\"https://transparency.fb.com/policies/community-standards/misinformation/\">Manipulated Media\u003c/a>, as laid out in our Facebook Community Standards, and left the content up.”\u003c/p>\n\u003cp>“Personally, when I find myself listening to a campaign video or a TV ad, I wonder whether any aspect of those videos, including voiceovers, are AI-generated,” Salceda said. “I don’t have a trained eye or ear to know the difference right now, and I wouldn’t be surprised if my experience was reflective of the average voter.”\u003c/p>\n\u003cp>CITED Director Drew Liebert, who served as chief of staff for former Senate Majority Leader Bob Hertzberg, noted the new institute doesn’t intend to exclude Silicon Valley from the policy discussion around AI. “We also very much intend to work, as best we can, with the tech platforms, to see what we can potentially do collaboratively,” Liebert said.\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11966824/ahead-of-2024-election-this-new-california-institute-wants-to-fight-ai-disinformation","authors":["251"],"categories":["news_8","news_248"],"tags":["news_25184","news_2114","news_26129","news_26706","news_32839","news_249","news_27626","news_30214","news_353"],"featImg":"news_11966838","label":"news"},"news_11965403":{"type":"posts","id":"news_11965403","meta":{"index":"posts_1591205157","site":"news","id":"11965403","score":null,"sort":[1698189470000]},"guestAuthors":[],"slug":"social-media-companies-get-big-fat-f-in-moderating-israel-hamas-war-content-say-hate-speech-watchers","title":"Social Media Companies Get 'Big Fat F' in Moderating Israel-Hamas War Content, Say Hate-Speech Watchers","publishDate":1698189470,"format":"standard","headTitle":"Social Media Companies Get ‘Big Fat F’ in Moderating Israel-Hamas War Content, Say Hate-Speech Watchers | KQED","labelTerm":{"site":"news"},"content":"\u003cp>A growing group of academics and civil discourse advocates are \u003ca href=\"https://dfrlab.org/2023/10/12/in-israel-hamas-conflict-social-media-become-tools-of-propaganda-and-disinformation/\">sounding the alarm\u003c/a> over a surge in hate speech and disinformation on all major social media platforms as the Israel-Hamas war escalates.\u003c/p>\n\u003cp>Consider the most recent dramatic example, in the hours following the \u003ca href=\"https://www.nytimes.com/2023/10/18/world/middleeast/gaza-hospital-israel-hamas-explained.html\">Oct. 17 air strike of a hospital in Gaza\u003c/a> that killed scores of civilians. As journalists and respected investigative groups tried to make sense of the incident, social media exploded with unfounded accusations from Hamas and its supporters that the missile had been fired by Israel and had killed close to 500 people. They then cast doubt on subsequent evidence suggesting that the hospital was most likely hit by an errant rocket fired by Palestinian militants and that the death toll — while still strikingly high — was significantly lower than initially reported.\u003c/p>\n\u003cp>While incontrovertible confirmation of who perpetrated this particular tragedy may not come for some time — if ever — it’s clear that the chaotic online discourse around it further inflamed tensions.\u003c/p>\n\u003ch2>Eroding trust\u003c/h2>\n\u003cp>“It’s not just that there are fraudulent pieces of information out there. When the \u003cem>authentic\u003c/em> pieces of information come out, we don’t know if we should trust it,” said Hany Farid, a UC Berkeley School of Information professor specializing in detecting manipulated media and deep fakes. “And that makes reasoning about what is happening really difficult. Nobody fundamentally knows what’s going on anymore, and that’s insane.”\u003c/p>\n\u003cp>Over the last year, major social media platforms have \u003ca href=\"https://www.kqed.org/news/11932611/with-mass-social-media-layoffs-researchers-warn-of-rise-in-hate-speech\">gutted their content moderation teams, a shift that many say is in part responsible for the proliferation of \u003c/a>\u003ca href=\"https://www.npr.org/2023/10/19/1207173798/fake-accounts-old-videos-and-rumors-fuel-chaos-around-gaza-hospital-explosion\">photos and videos\u003c/a> of this war that turn out to be recycled from other conflicts — or are sometimes even clipped from video games.[pullquote align =\"right\" size=\"medium\" citation=\"Hany Farid, UC Berkeley School of Information\"]‘People should be angry that when they go online, they are being lied to. They are being manipulated by other people, by state-sponsored actors, and by the very platforms, and we are no longer informed citizens.’[/pullquote]“Let’s start with Twitter. (I refuse to call it X.) They just get a big fat F,” Farid said. “It is clear that Twitter has become more of a hellhole than it was pre-Musk, and it continues to decline.”\u003c/p>\n\u003cp>Since Elon Musk \u003ca href=\"https://www.nytimes.com/2022/10/27/technology/elon-musk-twitter-deal-complete.html\">bought Twitter last year\u003c/a> — and then changed its name to “X “— many observers say the social media platform, long influential among journalists, has increasingly become a \u003ca href=\"https://www.washingtonpost.com/technology/2023/10/18/hamas-social-media-terror/\">de facto rebroadcaster \u003c/a>of \u003ca href=\"https://www.washingtonpost.com/technology/2023/10/11/tiktok-youtube-israel-hamas-content-moderation/\">unfiltered war propaganda \u003c/a>posted on even more loosely moderated, conspiracy-prone platforms like Telegram.\u003c/p>\n\u003cp>But if X gets an “F” from hate-speech watchers during this latest conflict, Meta, which owns Facebook, Instagram and WhatsApp and has considerably greater reach, gets something just north of F, said Callum Hood, head of research for the Center for Countering Digital Hate.\u003c/p>\n\u003cp>“If I know that one of the most popular posts on Facebook — according to data that I know they have access to, as well — is footage of an execution, with no warnings on it, at all, I have very serious concerns about what they’re doing,” he said.\u003c/p>\n\u003cp>In a statement to KQED, a Meta spokesperson pointed to a company blog post about its \u003ca href=\"https://about.fb.com/news/2023/10/metas-efforts-regarding-israel-hamas-war/\">special operations center\u003c/a> staffed with experts, including fluent Hebrew and Arabic speakers, “working around the clock to monitor our platforms while protecting people’s ability to use our apps to shed light on important developments happening on the ground.”\u003c/p>\n\u003ch2>‘These are not new problems’\u003c/h2>\n\u003cp>Content moderation is no easy task, especially when individuals with strong opinions post or repost factually inaccurate material, said Jillian York, director for international freedom of expression with the San Francisco-based Electronic Frontier Foundation. Last week, her group \u003ca href=\"https://www.eff.org/deeplinks/2023/10/social-media-platforms-must-do-better-when-handling-misinformation-especially\">posted an open letter\u003c/a> calling on social media companies to better handle misinformation, particularly during major international conflicts.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“These are not new problems,” York said. “We want platforms to ensure that their content moderation practices are transparent and consistent. We want them to sufficiently resource in every location in which they operate.”\u003c/p>\n\u003cp>Every researcher KQED spoke to also lamented the \u003ca href=\"https://www.kqed.org/news/11905230/do-federal-lawmakers-have-the-stomach-to-rein-in-big-tech\">lack of federal regulation\u003c/a> of social media platforms. They noted how, in contrast, the European Union’s Digital Services Act went into effect a couple of months ago, requiring large platforms to \u003ca href=\"https://www.theverge.com/23845672/eu-digital-services-act-explained\">employ robust procedures\u003c/a> to tackle systemic risks and abuse.\u003c/p>\n\u003cp>In a blog post, Meta acknowledged growing concerns among users that Facebook and Instagram appeared to be algorithmically curtailing the reach of certain posts, a technique known as “shadow banning.” The company characterized those incidents as “bugs,” which it says have since been fixed.\u003c/p>\n\u003cp>“This bug affected accounts equally around the globe – not only people trying to post about what’s happening in Israel and Gaza – and it had nothing to do with the subject matter of the content,” Meta said in its blog post.[aside label=\"related coverage\" tag=\"disinformation\"]But researchers say their ability to monitor what’s actually gaining traction on Meta’s platforms through the company’s application programming interfaces, or APIs, has been limited. Crowdtangle is another analytics tool researchers have found useful in monitoring content — one they say Meta bought but has failed to maintain.\u003c/p>\n\u003cp>“Facebook and Instagram is harder to study than ever. The truth is, I don’t think any organization has a very good grip on how disinformational hate is spreading on Facebook or Instagram right now because every possible tool that we once had for investigating it, they’re unusable,” Hood said. “Overall, maybe there’s less on these platforms, but we can’t actually say.”\u003c/p>\n\u003cp>According to Hood and other researchers, a similar lack of transparency makes it impossible to independently assess the efforts of Tiktok, which\u003ca href=\"https://newsroom.tiktok.com/en-us/our-continued-actions-to-protect-the-tiktok-community-during-the-israelhamas-war\"> recently announced \u003c/a>it launched a command center that brings together “key members” of its “40,000-strong global team of safety professionals,” and was working to remove posts that support or incite violence.\u003c/p>\n\u003cp>Hood and Farid, among many other observers, say these recent efforts are largely ineffective because they are overlaid on top of an ad-based business model designed to keep users on the platforms by promoting engaging content, regardless of its veracity.\u003c/p>\n\u003ch2>‘Stop getting your information from social media’\u003c/h2>\n\u003cp>“People should be angry that when they go online, they are being lied to. They are being manipulated by other people, by state-sponsored actors, and by the very platforms, and we are no longer informed citizens,” Farid said. “We’re not arguing about how to do something or if to do something. We’re arguing about 1 + 1 = 2.”\u003c/p>\n\u003cp>In contrast, Farid adds, most news organizations have structural incentives to try to get the facts right, even though \u003ca href=\"https://news.gallup.com/poll/512861/media-confidence-matches-2016-record-low.aspx?utm_source=substack&utm_medium=email\">a large proportion of Americans\u003c/a> don’t trust them either. That is to say, journalists are concerned about maintaining their own credibility with news consumers and competitively assessing rivals’ news coverage to probe for weaknesses.\u003c/p>\n\u003cp>“When things are unfolding as fast as they are, stop getting your information from social media,” he said. “I’m not saying that \u003cem>The Washington Post\u003c/em> and \u003cem>The New York Times\u003c/em> and the \u003cem>San Francisco Chronicle\u003c/em> always get it right. But at least they’re trying to get it right. And you can’t say that about social media.”\u003c/p>\n\u003cp>Farid says he finds hope for the future in emerging content authentication protocols and technologies. He points to new efforts like the Coalition for Content Provenance and Authenticity (\u003ca href=\"https://c2pa.org\">C2PA\u003c/a>), an alliance between Adobe, Intel, Microsoft and other major tech companies to develop technical standards for certifying the provenance of media content.\u003c/p>\n\u003cp>“So if I am in Gaza, and I film the bombing of a hospital, I can now verify when that was taken, who took it, where it was taken, and what was recorded,” Farid said. “That technology, we know how to do it. It just has to get deployed.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"Many civil discourse advocates and scholars say all the major social media platforms are failing to tackle the surge of hate speech and disinformation around the Israel-Gaza conflict.","status":"publish","parent":0,"modified":1700520858,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":24,"wordCount":1394},"headData":{"title":"Social Media Companies Get 'Big Fat F' in Moderating Israel-Hamas War Content, Say Hate-Speech Watchers | KQED","description":"Many civil discourse advocates and scholars say all the major social media platforms are failing to tackle the surge of hate speech and disinformation around the Israel-Gaza conflict.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"audioUrl":"https://traffic.omny.fm/d/clips/0af137ef-751e-4b19-a055-aaef00d2d578/ffca7e9f-6831-41c5-bcaf-aaef00f5a073/c9a709b6-6e84-47d0-863c-b0a500f5d176/audio.mp3?download=true","excludeFromSiteSearch":"Include","articleAge":"0","path":"/news/11965403/social-media-companies-get-big-fat-f-in-moderating-israel-hamas-war-content-say-hate-speech-watchers","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>A growing group of academics and civil discourse advocates are \u003ca href=\"https://dfrlab.org/2023/10/12/in-israel-hamas-conflict-social-media-become-tools-of-propaganda-and-disinformation/\">sounding the alarm\u003c/a> over a surge in hate speech and disinformation on all major social media platforms as the Israel-Hamas war escalates.\u003c/p>\n\u003cp>Consider the most recent dramatic example, in the hours following the \u003ca href=\"https://www.nytimes.com/2023/10/18/world/middleeast/gaza-hospital-israel-hamas-explained.html\">Oct. 17 air strike of a hospital in Gaza\u003c/a> that killed scores of civilians. As journalists and respected investigative groups tried to make sense of the incident, social media exploded with unfounded accusations from Hamas and its supporters that the missile had been fired by Israel and had killed close to 500 people. They then cast doubt on subsequent evidence suggesting that the hospital was most likely hit by an errant rocket fired by Palestinian militants and that the death toll — while still strikingly high — was significantly lower than initially reported.\u003c/p>\n\u003cp>While incontrovertible confirmation of who perpetrated this particular tragedy may not come for some time — if ever — it’s clear that the chaotic online discourse around it further inflamed tensions.\u003c/p>\n\u003ch2>Eroding trust\u003c/h2>\n\u003cp>“It’s not just that there are fraudulent pieces of information out there. When the \u003cem>authentic\u003c/em> pieces of information come out, we don’t know if we should trust it,” said Hany Farid, a UC Berkeley School of Information professor specializing in detecting manipulated media and deep fakes. “And that makes reasoning about what is happening really difficult. Nobody fundamentally knows what’s going on anymore, and that’s insane.”\u003c/p>\n\u003cp>Over the last year, major social media platforms have \u003ca href=\"https://www.kqed.org/news/11932611/with-mass-social-media-layoffs-researchers-warn-of-rise-in-hate-speech\">gutted their content moderation teams, a shift that many say is in part responsible for the proliferation of \u003c/a>\u003ca href=\"https://www.npr.org/2023/10/19/1207173798/fake-accounts-old-videos-and-rumors-fuel-chaos-around-gaza-hospital-explosion\">photos and videos\u003c/a> of this war that turn out to be recycled from other conflicts — or are sometimes even clipped from video games.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘People should be angry that when they go online, they are being lied to. They are being manipulated by other people, by state-sponsored actors, and by the very platforms, and we are no longer informed citizens.’","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"Hany Farid, UC Berkeley School of Information","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>“Let’s start with Twitter. (I refuse to call it X.) They just get a big fat F,” Farid said. “It is clear that Twitter has become more of a hellhole than it was pre-Musk, and it continues to decline.”\u003c/p>\n\u003cp>Since Elon Musk \u003ca href=\"https://www.nytimes.com/2022/10/27/technology/elon-musk-twitter-deal-complete.html\">bought Twitter last year\u003c/a> — and then changed its name to “X “— many observers say the social media platform, long influential among journalists, has increasingly become a \u003ca href=\"https://www.washingtonpost.com/technology/2023/10/18/hamas-social-media-terror/\">de facto rebroadcaster \u003c/a>of \u003ca href=\"https://www.washingtonpost.com/technology/2023/10/11/tiktok-youtube-israel-hamas-content-moderation/\">unfiltered war propaganda \u003c/a>posted on even more loosely moderated, conspiracy-prone platforms like Telegram.\u003c/p>\n\u003cp>But if X gets an “F” from hate-speech watchers during this latest conflict, Meta, which owns Facebook, Instagram and WhatsApp and has considerably greater reach, gets something just north of F, said Callum Hood, head of research for the Center for Countering Digital Hate.\u003c/p>\n\u003cp>“If I know that one of the most popular posts on Facebook — according to data that I know they have access to, as well — is footage of an execution, with no warnings on it, at all, I have very serious concerns about what they’re doing,” he said.\u003c/p>\n\u003cp>In a statement to KQED, a Meta spokesperson pointed to a company blog post about its \u003ca href=\"https://about.fb.com/news/2023/10/metas-efforts-regarding-israel-hamas-war/\">special operations center\u003c/a> staffed with experts, including fluent Hebrew and Arabic speakers, “working around the clock to monitor our platforms while protecting people’s ability to use our apps to shed light on important developments happening on the ground.”\u003c/p>\n\u003ch2>‘These are not new problems’\u003c/h2>\n\u003cp>Content moderation is no easy task, especially when individuals with strong opinions post or repost factually inaccurate material, said Jillian York, director for international freedom of expression with the San Francisco-based Electronic Frontier Foundation. Last week, her group \u003ca href=\"https://www.eff.org/deeplinks/2023/10/social-media-platforms-must-do-better-when-handling-misinformation-especially\">posted an open letter\u003c/a> calling on social media companies to better handle misinformation, particularly during major international conflicts.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“These are not new problems,” York said. “We want platforms to ensure that their content moderation practices are transparent and consistent. We want them to sufficiently resource in every location in which they operate.”\u003c/p>\n\u003cp>Every researcher KQED spoke to also lamented the \u003ca href=\"https://www.kqed.org/news/11905230/do-federal-lawmakers-have-the-stomach-to-rein-in-big-tech\">lack of federal regulation\u003c/a> of social media platforms. They noted how, in contrast, the European Union’s Digital Services Act went into effect a couple of months ago, requiring large platforms to \u003ca href=\"https://www.theverge.com/23845672/eu-digital-services-act-explained\">employ robust procedures\u003c/a> to tackle systemic risks and abuse.\u003c/p>\n\u003cp>In a blog post, Meta acknowledged growing concerns among users that Facebook and Instagram appeared to be algorithmically curtailing the reach of certain posts, a technique known as “shadow banning.” The company characterized those incidents as “bugs,” which it says have since been fixed.\u003c/p>\n\u003cp>“This bug affected accounts equally around the globe – not only people trying to post about what’s happening in Israel and Gaza – and it had nothing to do with the subject matter of the content,” Meta said in its blog post.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"related coverage ","tag":"disinformation"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>But researchers say their ability to monitor what’s actually gaining traction on Meta’s platforms through the company’s application programming interfaces, or APIs, has been limited. Crowdtangle is another analytics tool researchers have found useful in monitoring content — one they say Meta bought but has failed to maintain.\u003c/p>\n\u003cp>“Facebook and Instagram is harder to study than ever. The truth is, I don’t think any organization has a very good grip on how disinformational hate is spreading on Facebook or Instagram right now because every possible tool that we once had for investigating it, they’re unusable,” Hood said. “Overall, maybe there’s less on these platforms, but we can’t actually say.”\u003c/p>\n\u003cp>According to Hood and other researchers, a similar lack of transparency makes it impossible to independently assess the efforts of Tiktok, which\u003ca href=\"https://newsroom.tiktok.com/en-us/our-continued-actions-to-protect-the-tiktok-community-during-the-israelhamas-war\"> recently announced \u003c/a>it launched a command center that brings together “key members” of its “40,000-strong global team of safety professionals,” and was working to remove posts that support or incite violence.\u003c/p>\n\u003cp>Hood and Farid, among many other observers, say these recent efforts are largely ineffective because they are overlaid on top of an ad-based business model designed to keep users on the platforms by promoting engaging content, regardless of its veracity.\u003c/p>\n\u003ch2>‘Stop getting your information from social media’\u003c/h2>\n\u003cp>“People should be angry that when they go online, they are being lied to. They are being manipulated by other people, by state-sponsored actors, and by the very platforms, and we are no longer informed citizens,” Farid said. “We’re not arguing about how to do something or if to do something. We’re arguing about 1 + 1 = 2.”\u003c/p>\n\u003cp>In contrast, Farid adds, most news organizations have structural incentives to try to get the facts right, even though \u003ca href=\"https://news.gallup.com/poll/512861/media-confidence-matches-2016-record-low.aspx?utm_source=substack&utm_medium=email\">a large proportion of Americans\u003c/a> don’t trust them either. That is to say, journalists are concerned about maintaining their own credibility with news consumers and competitively assessing rivals’ news coverage to probe for weaknesses.\u003c/p>\n\u003cp>“When things are unfolding as fast as they are, stop getting your information from social media,” he said. “I’m not saying that \u003cem>The Washington Post\u003c/em> and \u003cem>The New York Times\u003c/em> and the \u003cem>San Francisco Chronicle\u003c/em> always get it right. But at least they’re trying to get it right. And you can’t say that about social media.”\u003c/p>\n\u003cp>Farid says he finds hope for the future in emerging content authentication protocols and technologies. He points to new efforts like the Coalition for Content Provenance and Authenticity (\u003ca href=\"https://c2pa.org\">C2PA\u003c/a>), an alliance between Adobe, Intel, Microsoft and other major tech companies to develop technical standards for certifying the provenance of media content.\u003c/p>\n\u003cp>“So if I am in Gaza, and I film the bombing of a hospital, I can now verify when that was taken, who took it, where it was taken, and what was recorded,” Farid said. “That technology, we know how to do it. It just has to get deployed.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11965403/social-media-companies-get-big-fat-f-in-moderating-israel-hamas-war-content-say-hate-speech-watchers","authors":["251"],"categories":["news_8"],"tags":["news_26706","news_249","news_6631","news_21319","news_1741","news_33333","news_30214","news_26264","news_17968","news_353","news_1089","news_346","news_33393"],"featImg":"news_11965462","label":"news"},"news_11960814":{"type":"posts","id":"news_11960814","meta":{"index":"posts_1591205157","site":"news","id":"11960814","score":null,"sort":[1694553010000]},"guestAuthors":[],"slug":"i-lost-everything-california-photographer-blames-ai-bias-for-instagram-ban","title":"'I Lost Everything': California Photographer Blames AI Bias for Instagram Ban","publishDate":1694553010,"format":"standard","headTitle":"‘I Lost Everything’: California Photographer Blames AI Bias for Instagram Ban | KQED","labelTerm":{"site":"news"},"content":"\u003cp>For months, photographer Merrick Morton seemed like he was playing whack-a-mole as he tried to get a hold of someone at Meta’s Instagram.\u003c/p>\n\u003cp>The social media platform repeatedly took down his photo archive depicting the lives of cholo and African American street culture in Los Angeles during the 1980s.\u003c/p>\n\u003cp>This experience, once again, left him trying to navigate the best way to get his photography restored on the site, mainly with help from his contacts.\u003c/p>\n\u003cp>Morton said his account, @MerrickMortonPhoto, has been taken down three times by Instagram moderators. That is, until last week when it was permanently disabled.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>That time, he was notified via email that his account would no longer be active, and with that, he lost more than 60,000 followers that he had cultivated for over five years.\u003c/p>\n\u003cp>“All of a sudden, one day, I lost everything,” Morton said.\u003c/p>\n\u003cp>His archive had more than 500 historic photographs, mostly in black and white, that captured images of cholo and African American street culture in Los Angeles.\u003c/p>\n\u003cfigure id=\"attachment_11960659\" class=\"wp-caption alignright\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"wp-image-11960659 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg\" alt=\"A person wearing sunglasses stands with his hands in his pockets\" width=\"800\" height=\"911\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-160x182.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED.jpg 878w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">‘Wolfe’ from El Hoyo Maravilla, a Mexican American street gang, in East Los Angeles, 1980. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Among the notices Morton received from Instagram, one stated that his photos violated its community guidelines on violence or dangerous organizations. Those guidelines state that Instagram is “… not a place to support or praise, terrorism, organized crime, or hate groups.”\u003c/p>\n\u003cp>KQED reached out to Meta’s press office multiple times through email to request comment. Meta did not respond in time for publication.\u003c/p>\n\u003cp>Morton bristles at the idea that his photography belongs in the same category as terrorist organizations and hate groups like white supremacists. He defines his work as “fine art” and says his images have been displayed in many art galleries.\u003c/p>\n\u003cp>He said it’s also journalism. His work on street gangs has been published internationally. Morton’s goal is that he wants his photographs available to archivists, students, activists and historians. It captures a unique time and place in Southern California that the mainstream media has mostly ignored.\u003c/p>\n\u003cp>“I think I’m the only photographer in the ’80s who had the cholo culture, who also captured the Black culture and also captured the interactions with the police and these communities,” Morton said.\u003c/p>\n\u003cp>He’s seen how his photographs provoke discussions about ending the deadly warfare between rival street gangs in Los Angeles. His photos also raise questions about the fraught relationship between the police and the communities they patrol.\u003c/p>\n\u003cp>But someone — or some machine — has decided these historic snapshots needed to come down, and Morton can’t get an explanation from Meta, Instagram’s parent company. These experiences have left Morton to wonder if the problem stems from the skin tone of the people he features.\u003c/p>\n\u003ch2>Making community and connections\u003c/h2>\n\u003cp>Before Instagram took down his photos, Morton was building relationships with the friends and families of his subjects.\u003c/p>\n\u003cp>“I had people communicating with me through Instagram. Family members, I was getting back to them,” he said.\u003c/p>\n\u003cp>A few years ago, he reconnected with Charles “Bear” Spratley whom he met on the set of the 1988 movie \u003cem>Colors.\u003c/em> Directed by Dennis Hopper, the film starred Robert Duvall as a Los Angeles Police Department veteran at odds with his rookie partner, Sean Penn, over how to manage their relationships with the Black and cholo street gangs whose territory they patrolled.\u003c/p>\n\u003cfigure id=\"attachment_11960664\" class=\"wp-caption alignleft\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-11960664\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg\" alt=\"A screen shot of a photo of a man wearing sunglasses surrounded by other people making signs with their hands.\" width=\"800\" height=\"1384\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-160x277.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED.jpg 816w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Director Dennis Hopper surrounded by East Coast Crips\u003cbr>on the set of his film ‘Colors.’ This photograph was taken down by Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Spratley was an active member of the 89 East Coast Crips during filming. Through Morton, he was hired as an extra and received on-screen credit for working in the art department.\u003c/p>\n\u003cp>A few years ago, Spratley found Morton on Instagram.\u003c/p>\n\u003cp>“I had been looking for a way to get in touch with whoever was involved in those pictures for years. They were memories for us, you know,” Spratley said.\u003c/p>\n\u003cp>Once reunited, Morton learned that many of Spratley’s friends, whom Morton had met and photographed for \u003cem>Colors,\u003c/em> had died on the streets. According to Spratley, the ones who are still alive have left gang life.\u003c/p>\n\u003cp>“A lot of these guys, if they made it through living, they are changed. They have changed their lives,” Spratley said.\u003c/p>\n\u003cp>After attending hundreds of funerals for young men from his community, Spratley founded an organization called \u003ca href=\"https://www.babyla.org/\">B.A.B.Y.\u003c/a>, or Brothers Against Banging Youth, that works to prevent young people from joining gangs.\u003c/p>\n\u003cp>Morton, who currently earns a living as a set photographer for film and television, has helped Spratley find union entertainment jobs for young men who have gone through B.A.B.Y.’s programs.\u003c/p>\n\u003ch2>Algorithmic bias in content moderation\u003c/h2>\n\u003cp>For Morton, Instagram at its best connects people, challenges systems and creates opportunities. But at its worst, it perpetuates social biases against people of color. He suspects his photographs were swept up by artificial intelligence applications because of the skin color of his subjects.\u003c/p>\n\u003cp>To prove his point, Morton cites this side-by-side comparison: On the left, is a photograph he took that was removed by Instagram. On the right, is a photograph of the Hells Angels, a group that federal law enforcement calls “a criminal threat on six different continents.” The Anti-Defamation League has linked them to white supremacists.\u003c/p>\n\u003cfigure id=\"attachment_11960666\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11960666\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg\" alt=\"Screen shots from two different Instagram accounts: outlawarchive of the left and marrickmortonphoto on the right.\" width=\"2000\" height=\"1055\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg 2000w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-800x422.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1020x538.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-160x84.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1536x810.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1920x1013.jpg 1920w\" sizes=\"(max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">OutlawArchive (right) is currently up on Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>When a machine moderates content, it evaluates text and images as data using an algorithm that has been trained on existing data sets. The process for selecting training data has come under fire as it’s been shown to have racial, gender and other biases.\u003c/p>\n\u003cp>Joy Buolamwini, a digital activist at the MIT Media Lab, has written that facial analysis software was unable to recognize her until she put on a white mask. She further demonstrated how artificial intelligence had trouble identifying three famous Black women: Oprah Winfrey, Serena Williams and Michelle Obama. Obama, for instance, was identified by artificial intelligence as a young man with a toupee in this \u003ca href=\"https://time.com/5520558/artificial-intelligence-racial-gender-bias/\">video\u003c/a>.\u003c/p>\n\u003cp>Buolamwini argued that “when technology denigrates even these iconic women, it is time to re-examine how these systems are built and who they truly serve.”\u003c/p>\n\u003ch2>The pitfalls of content moderation\u003c/h2>\n\u003cp>Despite his account being permanently banned, Morton believes that if he could get in touch with an actual human being at Instagram, he could explain why his archive should remain accessible to the public.\u003c/p>\n\u003cp>He did, however, manage to locate someone through his network who knew someone who worked at Instagram, and his original account was restored then. Once his images were back, Morton received a brief apology email from the Facebook Team on behalf of Instagram. (Meta owns and operates Facebook, Instagram, WhatsApp and more.) [aside label='More on Artificial Intelligence' tag='artificial-intelligence'] But, since the latest ban on his account in March, Morton has been unable to get through to someone at Instagram to plead his case once again. Since then, he filed an appeal but hasn’t received a response.\u003c/p>\n\u003cp>Attorney Jessica González of the nonprofit Freepress.net, is a watchdog for Meta’s content moderation practices. She said she has observed differential treatment across the social media platform, depending on the race of the subject in the image in question or who posted it.\u003c/p>\n\u003cp>“We’ve seen this time and again, Meta taking down content by and about people of color,” she said. “While similar content by and about white people remains up.”\u003c/p>\n\u003cp>During recent national elections, González noted that neither Instagram nor Facebook managed to keep hate speech and violent organizing off of their platforms.\u003c/p>\n\u003cp>“We’ve raised this with Meta many times leading up to the 2020 election and the 2022 midterms,” González said. “We had militia groups not just posting pictures with guns, or that seemed to be promoting violence, but actually organizing violent rallies, calling for people to bring guns.”\u003c/p>\n\u003cp>With an estimated 2.3 billion worldwide users, Instagram cannot sift through its sheer volume of content using human moderators. Artificial intelligence can be used to make the “first cut” before actual human beings take a second look. Human reviewers, however, have their own biases, and some may struggle with prolonged exposure to harsh images. [pullquote size=\"medium\" align=\"right\" citation=\"Jessica González, attorney, nonprofit Freepress.net\"]‘We’ve seen this time and again, Meta taking down content by and about people of color. While similar content by and about white people remains up.’[/pullquote] Brian Fishman led the team at Facebook that removed hate organizations and terrorist groups from its platform. He now runs Cinder, a trust and safety company that builds custom content moderation tools. He said he believes that making the internet safe requires nuanced thinking.\u003c/p>\n\u003cp>“There are circumstances where AI is actually more accurate in some circumstances than human reviewers, but there’s also plenty of examples where that’s not the case,” he said. “We know that AI misses things, and calculating that risk and understanding what that risk may be is really difficult.”\u003c/p>\n\u003cp>He went on to acknowledge that many AI scientists are just beginning to understand how to manage this powerful new technology.\u003c/p>\n\u003cp>“They don’t necessarily just want to suck up everything, they want to be able to understand whether they are inadvertently introducing bias into their models based on the training data that they have selected originally,” Fishman said.\u003c/p>\n\u003cp>Morton, in the meantime, created an alternate Instagram account, but has only gained about half of his original followers back. He said he hopes to keep the new archive up and fly under the content-moderation radar for as long as possible.\u003c/p>\n\u003cp>“I feel it’s important because the public has the right to know. People in these communities have the right to see these images,” Morton said. “Educators have the right to see these images. Curators and fine artists have the right to see these images.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"An LA-based photographer says his Instagram account that documents 1980s cholo and African American street culture has been banned repeatedly due to racial bias.","status":"publish","parent":0,"modified":1694553811,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":43,"wordCount":1742},"headData":{"title":"'I Lost Everything': California Photographer Blames AI Bias for Instagram Ban | KQED","description":"An LA-based photographer says his Instagram account that documents 1980s cholo and African American street culture has been banned repeatedly due to racial bias.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"audioUrl":"https://traffic.omny.fm/d/clips/0af137ef-751e-4b19-a055-aaef00d2d578/ffca7e9f-6831-41c5-bcaf-aaef00f5a073/a346cf1e-4a87-4ecd-9476-b07a010b2b30/audio.mp3","nprByline":"\u003ca href=\"https://www.kqed.org/\">Beth Tribolet\u003c/a>","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11960814/i-lost-everything-california-photographer-blames-ai-bias-for-instagram-ban","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>For months, photographer Merrick Morton seemed like he was playing whack-a-mole as he tried to get a hold of someone at Meta’s Instagram.\u003c/p>\n\u003cp>The social media platform repeatedly took down his photo archive depicting the lives of cholo and African American street culture in Los Angeles during the 1980s.\u003c/p>\n\u003cp>This experience, once again, left him trying to navigate the best way to get his photography restored on the site, mainly with help from his contacts.\u003c/p>\n\u003cp>Morton said his account, @MerrickMortonPhoto, has been taken down three times by Instagram moderators. That is, until last week when it was permanently disabled.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>That time, he was notified via email that his account would no longer be active, and with that, he lost more than 60,000 followers that he had cultivated for over five years.\u003c/p>\n\u003cp>“All of a sudden, one day, I lost everything,” Morton said.\u003c/p>\n\u003cp>His archive had more than 500 historic photographs, mostly in black and white, that captured images of cholo and African American street culture in Los Angeles.\u003c/p>\n\u003cfigure id=\"attachment_11960659\" class=\"wp-caption alignright\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"wp-image-11960659 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg\" alt=\"A person wearing sunglasses stands with his hands in his pockets\" width=\"800\" height=\"911\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-160x182.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED.jpg 878w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">‘Wolfe’ from El Hoyo Maravilla, a Mexican American street gang, in East Los Angeles, 1980. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Among the notices Morton received from Instagram, one stated that his photos violated its community guidelines on violence or dangerous organizations. Those guidelines state that Instagram is “… not a place to support or praise, terrorism, organized crime, or hate groups.”\u003c/p>\n\u003cp>KQED reached out to Meta’s press office multiple times through email to request comment. Meta did not respond in time for publication.\u003c/p>\n\u003cp>Morton bristles at the idea that his photography belongs in the same category as terrorist organizations and hate groups like white supremacists. He defines his work as “fine art” and says his images have been displayed in many art galleries.\u003c/p>\n\u003cp>He said it’s also journalism. His work on street gangs has been published internationally. Morton’s goal is that he wants his photographs available to archivists, students, activists and historians. It captures a unique time and place in Southern California that the mainstream media has mostly ignored.\u003c/p>\n\u003cp>“I think I’m the only photographer in the ’80s who had the cholo culture, who also captured the Black culture and also captured the interactions with the police and these communities,” Morton said.\u003c/p>\n\u003cp>He’s seen how his photographs provoke discussions about ending the deadly warfare between rival street gangs in Los Angeles. His photos also raise questions about the fraught relationship between the police and the communities they patrol.\u003c/p>\n\u003cp>But someone — or some machine — has decided these historic snapshots needed to come down, and Morton can’t get an explanation from Meta, Instagram’s parent company. These experiences have left Morton to wonder if the problem stems from the skin tone of the people he features.\u003c/p>\n\u003ch2>Making community and connections\u003c/h2>\n\u003cp>Before Instagram took down his photos, Morton was building relationships with the friends and families of his subjects.\u003c/p>\n\u003cp>“I had people communicating with me through Instagram. Family members, I was getting back to them,” he said.\u003c/p>\n\u003cp>A few years ago, he reconnected with Charles “Bear” Spratley whom he met on the set of the 1988 movie \u003cem>Colors.\u003c/em> Directed by Dennis Hopper, the film starred Robert Duvall as a Los Angeles Police Department veteran at odds with his rookie partner, Sean Penn, over how to manage their relationships with the Black and cholo street gangs whose territory they patrolled.\u003c/p>\n\u003cfigure id=\"attachment_11960664\" class=\"wp-caption alignleft\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-11960664\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg\" alt=\"A screen shot of a photo of a man wearing sunglasses surrounded by other people making signs with their hands.\" width=\"800\" height=\"1384\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-160x277.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED.jpg 816w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Director Dennis Hopper surrounded by East Coast Crips\u003cbr>on the set of his film ‘Colors.’ This photograph was taken down by Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Spratley was an active member of the 89 East Coast Crips during filming. Through Morton, he was hired as an extra and received on-screen credit for working in the art department.\u003c/p>\n\u003cp>A few years ago, Spratley found Morton on Instagram.\u003c/p>\n\u003cp>“I had been looking for a way to get in touch with whoever was involved in those pictures for years. They were memories for us, you know,” Spratley said.\u003c/p>\n\u003cp>Once reunited, Morton learned that many of Spratley’s friends, whom Morton had met and photographed for \u003cem>Colors,\u003c/em> had died on the streets. According to Spratley, the ones who are still alive have left gang life.\u003c/p>\n\u003cp>“A lot of these guys, if they made it through living, they are changed. They have changed their lives,” Spratley said.\u003c/p>\n\u003cp>After attending hundreds of funerals for young men from his community, Spratley founded an organization called \u003ca href=\"https://www.babyla.org/\">B.A.B.Y.\u003c/a>, or Brothers Against Banging Youth, that works to prevent young people from joining gangs.\u003c/p>\n\u003cp>Morton, who currently earns a living as a set photographer for film and television, has helped Spratley find union entertainment jobs for young men who have gone through B.A.B.Y.’s programs.\u003c/p>\n\u003ch2>Algorithmic bias in content moderation\u003c/h2>\n\u003cp>For Morton, Instagram at its best connects people, challenges systems and creates opportunities. But at its worst, it perpetuates social biases against people of color. He suspects his photographs were swept up by artificial intelligence applications because of the skin color of his subjects.\u003c/p>\n\u003cp>To prove his point, Morton cites this side-by-side comparison: On the left, is a photograph he took that was removed by Instagram. On the right, is a photograph of the Hells Angels, a group that federal law enforcement calls “a criminal threat on six different continents.” The Anti-Defamation League has linked them to white supremacists.\u003c/p>\n\u003cfigure id=\"attachment_11960666\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11960666\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg\" alt=\"Screen shots from two different Instagram accounts: outlawarchive of the left and marrickmortonphoto on the right.\" width=\"2000\" height=\"1055\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg 2000w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-800x422.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1020x538.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-160x84.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1536x810.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1920x1013.jpg 1920w\" sizes=\"(max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">OutlawArchive (right) is currently up on Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>When a machine moderates content, it evaluates text and images as data using an algorithm that has been trained on existing data sets. The process for selecting training data has come under fire as it’s been shown to have racial, gender and other biases.\u003c/p>\n\u003cp>Joy Buolamwini, a digital activist at the MIT Media Lab, has written that facial analysis software was unable to recognize her until she put on a white mask. She further demonstrated how artificial intelligence had trouble identifying three famous Black women: Oprah Winfrey, Serena Williams and Michelle Obama. Obama, for instance, was identified by artificial intelligence as a young man with a toupee in this \u003ca href=\"https://time.com/5520558/artificial-intelligence-racial-gender-bias/\">video\u003c/a>.\u003c/p>\n\u003cp>Buolamwini argued that “when technology denigrates even these iconic women, it is time to re-examine how these systems are built and who they truly serve.”\u003c/p>\n\u003ch2>The pitfalls of content moderation\u003c/h2>\n\u003cp>Despite his account being permanently banned, Morton believes that if he could get in touch with an actual human being at Instagram, he could explain why his archive should remain accessible to the public.\u003c/p>\n\u003cp>He did, however, manage to locate someone through his network who knew someone who worked at Instagram, and his original account was restored then. Once his images were back, Morton received a brief apology email from the Facebook Team on behalf of Instagram. (Meta owns and operates Facebook, Instagram, WhatsApp and more.) \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"More on Artificial Intelligence ","tag":"artificial-intelligence"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp> But, since the latest ban on his account in March, Morton has been unable to get through to someone at Instagram to plead his case once again. Since then, he filed an appeal but hasn’t received a response.\u003c/p>\n\u003cp>Attorney Jessica González of the nonprofit Freepress.net, is a watchdog for Meta’s content moderation practices. She said she has observed differential treatment across the social media platform, depending on the race of the subject in the image in question or who posted it.\u003c/p>\n\u003cp>“We’ve seen this time and again, Meta taking down content by and about people of color,” she said. “While similar content by and about white people remains up.”\u003c/p>\n\u003cp>During recent national elections, González noted that neither Instagram nor Facebook managed to keep hate speech and violent organizing off of their platforms.\u003c/p>\n\u003cp>“We’ve raised this with Meta many times leading up to the 2020 election and the 2022 midterms,” González said. “We had militia groups not just posting pictures with guns, or that seemed to be promoting violence, but actually organizing violent rallies, calling for people to bring guns.”\u003c/p>\n\u003cp>With an estimated 2.3 billion worldwide users, Instagram cannot sift through its sheer volume of content using human moderators. Artificial intelligence can be used to make the “first cut” before actual human beings take a second look. Human reviewers, however, have their own biases, and some may struggle with prolonged exposure to harsh images. \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘We’ve seen this time and again, Meta taking down content by and about people of color. While similar content by and about white people remains up.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Jessica González, attorney, nonprofit Freepress.net","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp> Brian Fishman led the team at Facebook that removed hate organizations and terrorist groups from its platform. He now runs Cinder, a trust and safety company that builds custom content moderation tools. He said he believes that making the internet safe requires nuanced thinking.\u003c/p>\n\u003cp>“There are circumstances where AI is actually more accurate in some circumstances than human reviewers, but there’s also plenty of examples where that’s not the case,” he said. “We know that AI misses things, and calculating that risk and understanding what that risk may be is really difficult.”\u003c/p>\n\u003cp>He went on to acknowledge that many AI scientists are just beginning to understand how to manage this powerful new technology.\u003c/p>\n\u003cp>“They don’t necessarily just want to suck up everything, they want to be able to understand whether they are inadvertently introducing bias into their models based on the training data that they have selected originally,” Fishman said.\u003c/p>\n\u003cp>Morton, in the meantime, created an alternate Instagram account, but has only gained about half of his original followers back. He said he hopes to keep the new archive up and fly under the content-moderation radar for as long as possible.\u003c/p>\n\u003cp>“I feel it’s important because the public has the right to know. People in these communities have the right to see these images,” Morton said. “Educators have the right to see these images. Curators and fine artists have the right to see these images.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11960814/i-lost-everything-california-photographer-blames-ai-bias-for-instagram-ban","authors":["byline_news_11960814"],"categories":["news_8"],"tags":["news_21126","news_25184","news_2114","news_19133","news_18538","news_22973","news_249","news_86","news_33172","news_2451","news_4","news_30214","news_25944","news_5022"],"featImg":"news_11960658","label":"news"},"news_11951924":{"type":"posts","id":"news_11951924","meta":{"index":"posts_1591205157","site":"news","id":"11951924","score":null,"sort":[1685648214000]},"guestAuthors":[],"slug":"facebook-instagram-threaten-to-block-news-stories-in-california","title":"Facebook, Instagram Threaten to Block News Stories in California if Bill Passes","publishDate":1685648214,"format":"standard","headTitle":"Facebook, Instagram Threaten to Block News Stories in California if Bill Passes | KQED","labelTerm":{},"content":"\u003cp>Facebook and Instagram will block all news articles in California if state lawmakers pass a bill meant to funnel money from the tech platforms to media organizations, a Meta spokesman threatened on Wednesday.\u003c/p>\n\u003cp>The \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202320240AB886\">California Journalism Preservation Act\u003c/a> would essentially tax the advertising profits platforms make from distributing news articles. Under the measure, some 70% of the money collected from the so-called “usage fee” would support newsrooms throughout the state.\u003c/p>\n\u003cp>The bill’s sponsor, Assemblywoman Buffy Wicks, a Democrat who represents Oakland, argues the measure could provide a “lifeline” to local news organizations that have seen advertising revenue plunge.\u003c/p>\n\u003cp>“As news consumption has moved online, community news outlets have been downsized and closing at an alarming rate,” Wicks said at a hearing on the bill earlier this month, pointing out that more than 100 California news organizations have gone under in the past decade.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>But now, Meta warns the legislation would make the company block the sharing of news articles in California on Facebook and Instagram.\u003c/p>\n\u003cp>The bill, the company argued, would mostly assist out-of-state sites “under the guise” of helping news publishers in California.\u003c/p>\n\u003cp>“If the Journalism Preservation Act passes, we will be forced to remove news from Facebook and Instagram, rather than pay into a slush fund that primarily benefits big, out-of-state media companies under the guise of aiding California publishers,” Andy Stone, a spokesman for Meta, \u003ca href=\"https://twitter.com/andymstone/status/1663951770052067338?s=20\">said\u003c/a> on Wednesday.\u003c/p>\n\u003cp>When asked how exactly the act would force Meta to stop distributing news articles, Stone said: “It’s pay or remove the news. Our hand is being forced.”\u003c/p>\n\u003cp>Danielle Coffey, executive vice president of the News Media Alliance trade group, criticized Meta for threatening to block articles in the state, saying the ailing news industry would benefit from having tech platforms pay their fair share.\u003c/p>\n\u003cp>“Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before,” Coffey said in a statement.\u003c/p>\n\u003ch2>\u003cstrong>Threats in California echo Big Tech’s warnings in Washington and overseas\u003c/strong>\u003c/h2>\n\u003cp>Facebook and Google have developed something of a predictable response to efforts attempting to make them pay the media industry for articles: Threatening to stop carrying news in protest.\u003c/p>\n\u003cfigure id=\"attachment_11951940\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951940\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg\" alt='A building with glass windows and a huge multicolored logo reads, \"Google.\"' width=\"1920\" height=\"1281\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1020x681.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1536x1025.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Google headquarters on Sept. 2, 2015, in Mountain View. According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>They aren’t empty threats; Facebook \u003ca href=\"https://www.npr.org/2021/02/18/968921926/facebook-takes-a-hard-line-against-proposed-australian-law\">briefly blocked\u003c/a> news articles in Australia over a similar measure that required tech companies to pay publishers for news content. Google said it would pull its search engine from the country before a compromise was struck.\u003c/p>\n\u003cp>Lawmakers in Washington floated a plan last year with the goal of helping news outlets negotiate with tech companies, and \u003ca href=\"https://www.reuters.com/technology/facebook-owner-meta-remove-news-its-platform-if-congress-passes-media-bill-2022-12-05/#:~:text=WASHINGTON%2C%20Dec%205%20(Reuters),O)%20Google%20and%20Facebook.\">Facebook said\u003c/a> it would yank news from the platform nationwide.\u003c/p>\n\u003cp>[pullquote size=\"medium\" align=\"right\" citation=\"Danielle Coffey, executive vice president, News Media Alliance\"]‘Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before.’[/pullquote]\u003c/p>\n\u003cp>Canada is getting a taste of it, too. There, the tech giants \u003ca href=\"https://www.thestar.com/politics/federal/2023/05/30/business-would-be-over-canadas-news-publishers-say-ban-by-google-and-facebook-would-devastate-them.html\">say\u003c/a> they’re ready to pull the plug on news content if a similar measure is enacted. As a test, Google has \u003ca href=\"https://www.wsj.com/articles/google-blocks-news-results-in-some-canadian-searches-a0577c75\">even blocked news articles\u003c/a> from searches for some users.\u003c/p>\n\u003cp>A spokeswoman for Google declined to comment on the California bill.\u003c/p>\n\u003cp>While tech companies and publishers squabble over legislation, many news publishers \u003ca href=\"https://www.npr.org/2023/04/28/1172599212/web-buzzfeed-vice-gawker-facebook-twitter-media-news\">have started pivoting away\u003c/a> from social media altogether and placing the focus on newsletters, podcasts and subscription-driven models.\u003c/p>\n\u003ch2>40,000 newsroom jobs lost, as ad revenue nosedives\u003c/h2>\n\u003cp>The media industry has been hemorrhaging jobs for years. Some 40,000 newsroom jobs disappeared between 2008 and 2020, \u003ca href=\"https://www.pewresearch.org/short-reads/2021/07/13/u-s-newsroom-employment-has-fallen-26-since-2008/\">the Pew Research Center has found\u003c/a>.\u003c/p>\n\u003cp>And while many factors have contributed to the news industry’s woes, a significant blow has been delivered by the tech industry’s dominance over online advertising.\u003c/p>\n\u003cp>According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023.\u003c/p>\n\u003cp>In Australia, Facebook and Google eventually buckled and reached deals with news publishers. Bill Grueskin, a professor at the Columbia University School of Journalism who has studied the Australian law, \u003ca href=\"https://www.cjr.org/business_of_news/australia-pressured-google-and-facebook-to-pay-for-journalism-is-america-next.php\">found that\u003c/a> it generated nearly $150 million for news organizations.\u003c/p>\n\u003cfigure id=\"attachment_11951941\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951941\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg\" alt=\"A computer tablet screen glows with a blue and white social media logo for the company Facebook. People are blurred in the background at a cafe setting.\" width=\"1920\" height=\"1277\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-800x532.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1020x678.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-160x106.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1536x1022.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">The California Journalism Preservation Act would essentially tax the advertising profits that platforms like Facebook and Instagram make from distributing news articles. Under the measure, some 70% of the money collected from the so-called ‘usage fee’ would support newsrooms throughout the state. Facebook has threatened to pull news stories from its platform altogether should the bill succeed. \u003ccite>(Ted Aljibe/AFP/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Australian Broadcasting Corporation \u003ca href=\"https://www.abc.net.au/news/2021-12-03/abc-to-add-more-than-50-journalists-in-regional-australia/100673862\">was able to hire\u003c/a> 50 new journalist in underserved parts of the country as a result of the law.\u003c/p>\n\u003cp>California is the first state to attempt to replicate the Australian model.\u003c/p>\n\u003cp>Experts who study the news industry say while the Australian news landscape is distinct from the U.S., given how concentrated it is — Rupert Murdoch’s News Corp. controls more than half of the market — many other states will be watching how the showdown in Sacramento plays out.\u003c/p>\n\u003cp>“We are now in a no-holds-barred battle for revenue, with many news companies, emboldened by the settlement in Australia, becoming quite vocal and aggressive in arguing this case,” said John Wihbey, journalism professor at Northeastern University.\u003c/p>\n\u003cp>The California bill is set to receive a vote on the California assembly floor on Thursday. It is expected to pass and move to the state Senate.\u003c/p>\n\u003ch2>Critics worry the bill will hurt, not help news outlets\u003c/h2>\n\u003cp>In California, struggling publishers have come out strongly in favor of the bill.\u003c/p>\n\u003cp>“Put plainly, Big Tech is bleeding publishers dry without contributing any resources to creating high-quality content,” Troy Masters, the publisher of Los Angeles Blade, \u003ca href=\"https://www.sacbee.com/opinion/article275859591.html\">wrote on Tuesday\u003c/a> in the Sacramento Bee. “This is not a theoretical problem. News deserts are a reality across California at a time when misinformation is at an all-time high, causing Americans’ trust in democracy and our institutions to erode at alarming rates.”\u003c/p>\n\u003cp>Yet others fear the California legislation could have unintended consequences that end up hurting the news outlets it aims to help.\u003c/p>\n\u003cp>For instance, media analyst and publisher Ken Doctor has argued that bad actors with sites peddling misinformation could game the system and end up getting funding. Other worries: The bill would supercharge lurid, clickbait-y headlines from sites angling to get a slice of the new pot of money, or channel money to hedge-fund owners that have cut newsrooms in pursuit of profits.[aside postID=news_11931727 hero='https://ww2.kqed.org/app/uploads/sites/10/2020/06/RS43524_GettyImages-1178141588-qut-1020x680.jpg']“I applaud [that] the legislators’ want to help the local news business,” Doctor \u003ca href=\"https://www.latimes.com/california/newsletter/2023-05-11/could-charging-big-tech-a-journalism-usage-fee-help-save-local-news-essential-california\">told\u003c/a> The Los Angeles Times. “But I think what they really need is a much deeper and wider understanding of the mechanics and nuances of how that business works.”\u003c/p>\n\u003cp>Media scholar Amanda Lotz, who teaches at the Queensland University of Technology, told NPR that “the business model for journalism is collapsing broadly,” but she said it’s not fair to only blame Big Tech companies for the media industry’s struggles.\u003c/p>\n\u003cp>Wihbey at Northeastern University agrees, but he said if California can force Big Tech to the bargaining table with news publishers, it could — even in a small way — prop up a local news market under siege.\u003c/p>\n\u003cp>“Such deals will not ‘save the news’ industry, but they could contribute a new, reliable stream to support news,” he said. “I hope that social platform companies can see it in their interest to support the underlying democratic societies that, after all, are the bedrock of their commercial markets.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"Facebook and Instagram have responded to efforts to make them pay the media industry for articles by threatening to stop carrying news stories altogether.","status":"publish","parent":0,"modified":1685648214,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":35,"wordCount":1381},"headData":{"title":"Facebook, Instagram to Block News Stories from California | KQED","description":"Facebook, Instagram's response to efforts attempting to make them pay the media industry for content is to threaten to pull news stories altogether.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","socialTitle":"Facebook, Instagram to Block News Stories from California%%page%% %%sep%% KQED","socialDescription":"Facebook, Instagram's response to efforts attempting to make them pay the media industry for content is to threaten to pull news stories altogether."},"source":"NPR","sourceUrl":"https://www.npr.org/","nprByline":"\u003ca href=\"https://www.npr.org/people/638550790/bobby-allyn\">Bobby Allyn\u003c/a>\u003cbr>NPR","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11951924/facebook-instagram-threaten-to-block-news-stories-in-california","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook and Instagram will block all news articles in California if state lawmakers pass a bill meant to funnel money from the tech platforms to media organizations, a Meta spokesman threatened on Wednesday.\u003c/p>\n\u003cp>The \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202320240AB886\">California Journalism Preservation Act\u003c/a> would essentially tax the advertising profits platforms make from distributing news articles. Under the measure, some 70% of the money collected from the so-called “usage fee” would support newsrooms throughout the state.\u003c/p>\n\u003cp>The bill’s sponsor, Assemblywoman Buffy Wicks, a Democrat who represents Oakland, argues the measure could provide a “lifeline” to local news organizations that have seen advertising revenue plunge.\u003c/p>\n\u003cp>“As news consumption has moved online, community news outlets have been downsized and closing at an alarming rate,” Wicks said at a hearing on the bill earlier this month, pointing out that more than 100 California news organizations have gone under in the past decade.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>But now, Meta warns the legislation would make the company block the sharing of news articles in California on Facebook and Instagram.\u003c/p>\n\u003cp>The bill, the company argued, would mostly assist out-of-state sites “under the guise” of helping news publishers in California.\u003c/p>\n\u003cp>“If the Journalism Preservation Act passes, we will be forced to remove news from Facebook and Instagram, rather than pay into a slush fund that primarily benefits big, out-of-state media companies under the guise of aiding California publishers,” Andy Stone, a spokesman for Meta, \u003ca href=\"https://twitter.com/andymstone/status/1663951770052067338?s=20\">said\u003c/a> on Wednesday.\u003c/p>\n\u003cp>When asked how exactly the act would force Meta to stop distributing news articles, Stone said: “It’s pay or remove the news. Our hand is being forced.”\u003c/p>\n\u003cp>Danielle Coffey, executive vice president of the News Media Alliance trade group, criticized Meta for threatening to block articles in the state, saying the ailing news industry would benefit from having tech platforms pay their fair share.\u003c/p>\n\u003cp>“Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before,” Coffey said in a statement.\u003c/p>\n\u003ch2>\u003cstrong>Threats in California echo Big Tech’s warnings in Washington and overseas\u003c/strong>\u003c/h2>\n\u003cp>Facebook and Google have developed something of a predictable response to efforts attempting to make them pay the media industry for articles: Threatening to stop carrying news in protest.\u003c/p>\n\u003cfigure id=\"attachment_11951940\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951940\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg\" alt='A building with glass windows and a huge multicolored logo reads, \"Google.\"' width=\"1920\" height=\"1281\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1020x681.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1536x1025.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Google headquarters on Sept. 2, 2015, in Mountain View. According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>They aren’t empty threats; Facebook \u003ca href=\"https://www.npr.org/2021/02/18/968921926/facebook-takes-a-hard-line-against-proposed-australian-law\">briefly blocked\u003c/a> news articles in Australia over a similar measure that required tech companies to pay publishers for news content. Google said it would pull its search engine from the country before a compromise was struck.\u003c/p>\n\u003cp>Lawmakers in Washington floated a plan last year with the goal of helping news outlets negotiate with tech companies, and \u003ca href=\"https://www.reuters.com/technology/facebook-owner-meta-remove-news-its-platform-if-congress-passes-media-bill-2022-12-05/#:~:text=WASHINGTON%2C%20Dec%205%20(Reuters),O)%20Google%20and%20Facebook.\">Facebook said\u003c/a> it would yank news from the platform nationwide.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Danielle Coffey, executive vice president, News Media Alliance","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Canada is getting a taste of it, too. There, the tech giants \u003ca href=\"https://www.thestar.com/politics/federal/2023/05/30/business-would-be-over-canadas-news-publishers-say-ban-by-google-and-facebook-would-devastate-them.html\">say\u003c/a> they’re ready to pull the plug on news content if a similar measure is enacted. As a test, Google has \u003ca href=\"https://www.wsj.com/articles/google-blocks-news-results-in-some-canadian-searches-a0577c75\">even blocked news articles\u003c/a> from searches for some users.\u003c/p>\n\u003cp>A spokeswoman for Google declined to comment on the California bill.\u003c/p>\n\u003cp>While tech companies and publishers squabble over legislation, many news publishers \u003ca href=\"https://www.npr.org/2023/04/28/1172599212/web-buzzfeed-vice-gawker-facebook-twitter-media-news\">have started pivoting away\u003c/a> from social media altogether and placing the focus on newsletters, podcasts and subscription-driven models.\u003c/p>\n\u003ch2>40,000 newsroom jobs lost, as ad revenue nosedives\u003c/h2>\n\u003cp>The media industry has been hemorrhaging jobs for years. Some 40,000 newsroom jobs disappeared between 2008 and 2020, \u003ca href=\"https://www.pewresearch.org/short-reads/2021/07/13/u-s-newsroom-employment-has-fallen-26-since-2008/\">the Pew Research Center has found\u003c/a>.\u003c/p>\n\u003cp>And while many factors have contributed to the news industry’s woes, a significant blow has been delivered by the tech industry’s dominance over online advertising.\u003c/p>\n\u003cp>According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023.\u003c/p>\n\u003cp>In Australia, Facebook and Google eventually buckled and reached deals with news publishers. Bill Grueskin, a professor at the Columbia University School of Journalism who has studied the Australian law, \u003ca href=\"https://www.cjr.org/business_of_news/australia-pressured-google-and-facebook-to-pay-for-journalism-is-america-next.php\">found that\u003c/a> it generated nearly $150 million for news organizations.\u003c/p>\n\u003cfigure id=\"attachment_11951941\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951941\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg\" alt=\"A computer tablet screen glows with a blue and white social media logo for the company Facebook. People are blurred in the background at a cafe setting.\" width=\"1920\" height=\"1277\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-800x532.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1020x678.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-160x106.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1536x1022.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">The California Journalism Preservation Act would essentially tax the advertising profits that platforms like Facebook and Instagram make from distributing news articles. Under the measure, some 70% of the money collected from the so-called ‘usage fee’ would support newsrooms throughout the state. Facebook has threatened to pull news stories from its platform altogether should the bill succeed. \u003ccite>(Ted Aljibe/AFP/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Australian Broadcasting Corporation \u003ca href=\"https://www.abc.net.au/news/2021-12-03/abc-to-add-more-than-50-journalists-in-regional-australia/100673862\">was able to hire\u003c/a> 50 new journalist in underserved parts of the country as a result of the law.\u003c/p>\n\u003cp>California is the first state to attempt to replicate the Australian model.\u003c/p>\n\u003cp>Experts who study the news industry say while the Australian news landscape is distinct from the U.S., given how concentrated it is — Rupert Murdoch’s News Corp. controls more than half of the market — many other states will be watching how the showdown in Sacramento plays out.\u003c/p>\n\u003cp>“We are now in a no-holds-barred battle for revenue, with many news companies, emboldened by the settlement in Australia, becoming quite vocal and aggressive in arguing this case,” said John Wihbey, journalism professor at Northeastern University.\u003c/p>\n\u003cp>The California bill is set to receive a vote on the California assembly floor on Thursday. It is expected to pass and move to the state Senate.\u003c/p>\n\u003ch2>Critics worry the bill will hurt, not help news outlets\u003c/h2>\n\u003cp>In California, struggling publishers have come out strongly in favor of the bill.\u003c/p>\n\u003cp>“Put plainly, Big Tech is bleeding publishers dry without contributing any resources to creating high-quality content,” Troy Masters, the publisher of Los Angeles Blade, \u003ca href=\"https://www.sacbee.com/opinion/article275859591.html\">wrote on Tuesday\u003c/a> in the Sacramento Bee. “This is not a theoretical problem. News deserts are a reality across California at a time when misinformation is at an all-time high, causing Americans’ trust in democracy and our institutions to erode at alarming rates.”\u003c/p>\n\u003cp>Yet others fear the California legislation could have unintended consequences that end up hurting the news outlets it aims to help.\u003c/p>\n\u003cp>For instance, media analyst and publisher Ken Doctor has argued that bad actors with sites peddling misinformation could game the system and end up getting funding. Other worries: The bill would supercharge lurid, clickbait-y headlines from sites angling to get a slice of the new pot of money, or channel money to hedge-fund owners that have cut newsrooms in pursuit of profits.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11931727","hero":"https://ww2.kqed.org/app/uploads/sites/10/2020/06/RS43524_GettyImages-1178141588-qut-1020x680.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>“I applaud [that] the legislators’ want to help the local news business,” Doctor \u003ca href=\"https://www.latimes.com/california/newsletter/2023-05-11/could-charging-big-tech-a-journalism-usage-fee-help-save-local-news-essential-california\">told\u003c/a> The Los Angeles Times. “But I think what they really need is a much deeper and wider understanding of the mechanics and nuances of how that business works.”\u003c/p>\n\u003cp>Media scholar Amanda Lotz, who teaches at the Queensland University of Technology, told NPR that “the business model for journalism is collapsing broadly,” but she said it’s not fair to only blame Big Tech companies for the media industry’s struggles.\u003c/p>\n\u003cp>Wihbey at Northeastern University agrees, but he said if California can force Big Tech to the bargaining table with news publishers, it could — even in a small way — prop up a local news market under siege.\u003c/p>\n\u003cp>“Such deals will not ‘save the news’ industry, but they could contribute a new, reliable stream to support news,” he said. “I hope that social platform companies can see it in their interest to support the underlying democratic societies that, after all, are the bedrock of their commercial markets.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11951924/facebook-instagram-threaten-to-block-news-stories-in-california","authors":["byline_news_11951924"],"categories":["news_8","news_248"],"tags":["news_28321","news_18538","news_249","news_2451","news_30214"],"featImg":"news_11951943","label":"source_news_11951924"},"news_11931727":{"type":"posts","id":"news_11931727","meta":{"index":"posts_1591205157","site":"news","id":"11931727","score":null,"sort":[1668023159000]},"guestAuthors":[],"slug":"meta-layoffs-11000-jobs-mark-zuckerberg-responsibility","title":"Meta Layoffs: Facebook Parent Company Cuts 11,000 Jobs, Zuckerberg Says 'I Got This Wrong'","publishDate":1668023159,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>Facebook parent Meta is laying off 11,000 people, about 13% of its workforce, as it contends with faltering revenue and broader tech industry woes, CEO Mark Zuckerberg said in a letter to employees Wednesday.\u003c/p>\n\u003cp>The job cuts come just a week after \u003ca href=\"https://www.kqed.org/news/11931134/twitter-begins-mass-layoffs-one-week-after-musk-takeover\">widespread layoffs at Twitter\u003c/a> under its new owner, billionaire Elon Musk. There have been \u003ca href=\"https://www.kqed.org/forum/2010101891200/bay-area-tech-layoffs-stoke-fears-of-impending-recession\">numerous job cuts at other tech companies\u003c/a> that hired rapidly during the pandemic.\u003c/p>\n\u003cp>[aside postID='forum_2010101891200,news_11931134' label='Related Coverage']Zuckerberg also said that he had made the decision to hire aggressively, anticipating rapid growth even after the pandemic ended.\u003c/p>\n\u003cp>“Unfortunately, this did not play out the way I expected,” Zuckerberg said in a prepared statement. “Not only has online commerce returned to prior trends, but the macroeconomic downturn, increased competition, and ads signal loss have caused our revenue to be much lower than I’d expected. I got this wrong, and I take responsibility for that.”\u003c/p>\n\u003cp>Meta, like other social media companies, enjoyed a financial boost during the pandemic lockdown era because more people stayed home and scrolled on their phones and computers. But as the lockdowns ended and people started going outside again, revenue growth began to falter.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Of particular concern to investors, Meta poured over $10 billion a year into the “metaverse” as it shifts its focus away from social media. Zuckerberg predicts the metaverse, an immersive digital universe, will eventually replace smartphones as the primary way people use technology.\u003c/p>\n\u003cp>Spooked investors have sent company shares tumbling more than 71% since the beginning of the year and the stock now trades at levels last seen in 2015.\u003c/p>\n\u003cp>An economic slowdown and a grim outlook for online advertising — by far Meta’s biggest revenue source — have contributed to Meta’s woes as well. This summer, Meta posted its first quarterly revenue decline in history, followed by another, bigger decline in the fall.\u003c/p>\n\u003cp>Some of the pain is company-specific, while some is tied to broader economic and technological forces.\u003c/p>\n\u003cp>Last week, Twitter laid off about half of its 7,500 employees, part of a chaotic overhaul as Musk took the helm. He tweeted that there was no choice but to cut the jobs “\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\">when the company is losing over $4M/day\u003c/a>,” though he did not provide details about the losses.\u003c/p>\n\u003cfigure id=\"attachment_11931737\" class=\"wp-caption aligncenter\" style=\"max-width: 1200px\">\u003cimg class=\"size-full wp-image-11931737\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg\" alt=\"Blue infinity symbol on white sign with car zooming by\" width=\"1200\" height=\"793\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200-800x529.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200-1020x674.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200-160x106.jpg 160w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\u003cfigcaption class=\"wp-caption-text\">The sign in front of Meta headquarters in Menlo Park. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta and its advertisers are bracing for a potential recession. There’s also the challenge of Apple’s privacy tools, which make it more difficult for social media platforms like Facebook, Instagram and Snap to track people without their consent and target ads to them.\u003c/p>\n\u003cp>Competition from TikTok is also a growing threat as younger people flock to the video-sharing app over Instagram, which Meta also owns.\u003c/p>\n\u003cp>“We’ve cut costs across our business, including scaling back budgets, reducing perks and shrinking our real estate footprint,” Zuckerberg said. “We’re restructuring teams to increase our efficiency. But these measures alone won’t bring our expenses in line with our revenue growth, so I’ve also made the hard decision to let people go.”\u003c/p>\n\u003cp>A hiring freeze at the company will be extended through the first quarter of 2023, Zuckerberg said. The company has also slashed its real estate footprint and said that with so many employees working outside of the office, the company will transition to desk sharing for those that remain.\u003c/p>\n\u003cp>More cost cuts at Meta will be rolled out in coming months, Zuckerberg said.\u003c/p>\n\u003cp>Zuckerberg told employees Wednesday that they will receive an email letting them know if they are among those being let go. Access to most company systems will be cut off for people losing their jobs, he said, due to the sensitive nature of that information.\u003c/p>\n\u003cp>“We’re keeping email addresses active throughout the day so everyone can say farewell,” Zuckerberg said.\u003c/p>\n\u003cp>Former employees will receive 16 weeks of base pay, plus two additional weeks for every year with the company, Zuckerberg said. Health insurance for those employees and their families will continue for six months.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Shares of Meta Platforms Inc. jumped almost 5% before the opening bell Wednesday.\u003c/p>\n\n","blocks":[],"excerpt":"Meta joins other tech companies in layoffs after pandemic growth. CEO Mark Zuckerberg says he is accountable for misjudging economic trends.","status":"publish","parent":0,"modified":1668026815,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":21,"wordCount":716},"headData":{"title":"Meta Cuts 11,000 Jobs, Zuckerberg Takes Responsibility | KQED","description":"Meta joins other tech companies in layoffs after pandemic growth. CEO Mark Zuckerberg says he is accountable for misjudging economic trends.","ogTitle":"Meta Layoffs: Facebook Parent Company Cuts 11,000 Jobs, Zuckerberg Says ‘I Got This Wrong’","ogDescription":"","ogImgId":"","twTitle":"Meta Layoffs: Facebook Parent Company Cuts 11,000 Jobs, Zuckerberg Says ‘I Got This Wrong’","twDescription":"","twImgId":""},"disqusIdentifier":"11931727 https://ww2.kqed.org/news/?p=11931727","disqusUrl":"https://ww2.kqed.org/news/2022/11/09/meta-layoffs-11000-jobs-mark-zuckerberg-responsibility/","disqusTitle":"Meta Layoffs: Facebook Parent Company Cuts 11,000 Jobs, Zuckerberg Says 'I Got This Wrong'","nprByline":"Barbara Ortutay\u003cbr>The Associated Press","templateType":"standard","featuredImageType":"standard","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","path":"/news/11931727/meta-layoffs-11000-jobs-mark-zuckerberg-responsibility","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook parent Meta is laying off 11,000 people, about 13% of its workforce, as it contends with faltering revenue and broader tech industry woes, CEO Mark Zuckerberg said in a letter to employees Wednesday.\u003c/p>\n\u003cp>The job cuts come just a week after \u003ca href=\"https://www.kqed.org/news/11931134/twitter-begins-mass-layoffs-one-week-after-musk-takeover\">widespread layoffs at Twitter\u003c/a> under its new owner, billionaire Elon Musk. There have been \u003ca href=\"https://www.kqed.org/forum/2010101891200/bay-area-tech-layoffs-stoke-fears-of-impending-recession\">numerous job cuts at other tech companies\u003c/a> that hired rapidly during the pandemic.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"forum_2010101891200,news_11931134","label":"Related Coverage "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Zuckerberg also said that he had made the decision to hire aggressively, anticipating rapid growth even after the pandemic ended.\u003c/p>\n\u003cp>“Unfortunately, this did not play out the way I expected,” Zuckerberg said in a prepared statement. “Not only has online commerce returned to prior trends, but the macroeconomic downturn, increased competition, and ads signal loss have caused our revenue to be much lower than I’d expected. I got this wrong, and I take responsibility for that.”\u003c/p>\n\u003cp>Meta, like other social media companies, enjoyed a financial boost during the pandemic lockdown era because more people stayed home and scrolled on their phones and computers. But as the lockdowns ended and people started going outside again, revenue growth began to falter.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Of particular concern to investors, Meta poured over $10 billion a year into the “metaverse” as it shifts its focus away from social media. Zuckerberg predicts the metaverse, an immersive digital universe, will eventually replace smartphones as the primary way people use technology.\u003c/p>\n\u003cp>Spooked investors have sent company shares tumbling more than 71% since the beginning of the year and the stock now trades at levels last seen in 2015.\u003c/p>\n\u003cp>An economic slowdown and a grim outlook for online advertising — by far Meta’s biggest revenue source — have contributed to Meta’s woes as well. This summer, Meta posted its first quarterly revenue decline in history, followed by another, bigger decline in the fall.\u003c/p>\n\u003cp>Some of the pain is company-specific, while some is tied to broader economic and technological forces.\u003c/p>\n\u003cp>Last week, Twitter laid off about half of its 7,500 employees, part of a chaotic overhaul as Musk took the helm. He tweeted that there was no choice but to cut the jobs “\u003ca href=\"https://twitter.com/elonmusk/status/1588671155766194176\">when the company is losing over $4M/day\u003c/a>,” though he did not provide details about the losses.\u003c/p>\n\u003cfigure id=\"attachment_11931737\" class=\"wp-caption aligncenter\" style=\"max-width: 1200px\">\u003cimg class=\"size-full wp-image-11931737\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg\" alt=\"Blue infinity symbol on white sign with car zooming by\" width=\"1200\" height=\"793\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200-800x529.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200-1020x674.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/11/MetaSign_1200-160x106.jpg 160w\" sizes=\"(max-width: 1200px) 100vw, 1200px\">\u003cfigcaption class=\"wp-caption-text\">The sign in front of Meta headquarters in Menlo Park. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta and its advertisers are bracing for a potential recession. There’s also the challenge of Apple’s privacy tools, which make it more difficult for social media platforms like Facebook, Instagram and Snap to track people without their consent and target ads to them.\u003c/p>\n\u003cp>Competition from TikTok is also a growing threat as younger people flock to the video-sharing app over Instagram, which Meta also owns.\u003c/p>\n\u003cp>“We’ve cut costs across our business, including scaling back budgets, reducing perks and shrinking our real estate footprint,” Zuckerberg said. “We’re restructuring teams to increase our efficiency. But these measures alone won’t bring our expenses in line with our revenue growth, so I’ve also made the hard decision to let people go.”\u003c/p>\n\u003cp>A hiring freeze at the company will be extended through the first quarter of 2023, Zuckerberg said. The company has also slashed its real estate footprint and said that with so many employees working outside of the office, the company will transition to desk sharing for those that remain.\u003c/p>\n\u003cp>More cost cuts at Meta will be rolled out in coming months, Zuckerberg said.\u003c/p>\n\u003cp>Zuckerberg told employees Wednesday that they will receive an email letting them know if they are among those being let go. Access to most company systems will be cut off for people losing their jobs, he said, due to the sensitive nature of that information.\u003c/p>\n\u003cp>“We’re keeping email addresses active throughout the day so everyone can say farewell,” Zuckerberg said.\u003c/p>\n\u003cp>Former employees will receive 16 weeks of base pay, plus two additional weeks for every year with the company, Zuckerberg said. Health insurance for those employees and their families will continue for six months.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>Shares of Meta Platforms Inc. jumped almost 5% before the opening bell Wednesday.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11931727/meta-layoffs-11000-jobs-mark-zuckerberg-responsibility","authors":["byline_news_11931727"],"categories":["news_8","news_248"],"tags":["news_249","news_27626","news_352","news_250","news_30214","news_22705"],"featImg":"news_11822188","label":"news"},"news_11928188":{"type":"posts","id":"news_11928188","meta":{"index":"posts_1591205157","site":"news","id":"11928188","score":null,"sort":[1665417646000]},"guestAuthors":[],"slug":"mass-janitor-layoffs-at-meta-offices-trigger-open-ended-strike","title":"Agreement Reached With Striking Janitors at Meta Offices","publishDate":1665417646,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp style=\"text-align: left;\">\u003ci>Updated Tuesday, 11 a.m.\u003c/i>\u003c/p>\n\u003cp>Janitors who clean Meta’s offices reached an agreement with the contracting firm that hires them, ending a strike that started last week in response to mass layoffs.\u003c/p>\n\u003cp>\"From the negotiations that happened over the weekend, we were able to reduce the amount of layoffs and increase sustainability of the workforce that is still there,\" said Sebastian Silva, communications coordinator for Service Employees International Union-United Service Workers West, the union representing many janitors in Silicon Valley. [pullquote size=\"medium\" align=\"right\" citation=\"David Huerta, president, SEIU-USWW\"]'It is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.'[/pullquote]The agreement that was reached on Sunday night with SBM Management, the contractor that handles Meta’s janitorial services, includes severance pay and health care for impacted workers, Silva said.\u003c/p>\n\u003cp>\"We also wanted to make sure the workload for the remaining workers is sustainable,\" he added.\u003c/p>\n\u003cp>Workers went on strike last week after more than 120 janitors were laid off by SBM.\u003c/p>\n\u003cp>The downsizing effort resulted in increased and excessive workloads for remaining employees, and fewer unionized workers, SEIU-USWW said in a statement.\u003c/p>\n\u003cp>\"We thank Meta for listening to workers' demands for safer working conditions and covering wages and benefits for workers during the pandemic,\" David Huerta, president of SEIU-USWW, said in a statement. \"We also thank them for intervening and working towards a resolution with the site contractor, SBM. As employers, like Meta and SBM look ahead, it is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.\"\u003c/p>\n\u003cp>“For us it’s a victory when you can tell workers that they can go back to their jobs, and that's a big win for us,” said Olga Miranda, president of SEIU Local 87.\u003c/p>\n\u003cp>Miranda also said that despite the win at Meta, similar efforts to reduce janitorial staff are still happening at other tech companies, where her union is working to organize more workers.\u003c/p>\n\u003cfigure id=\"attachment_11928190\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11928190\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg\" alt=\"A person stands center frame shouting into a megaphone with another person standing just behind them and to the side clapping excitedly. \" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">David Huerta, SEIU-USWW president, addresses the crowd outside a Meta store in Burlingame, on Oct. 7, 2022. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We will stand up to each and every form of corporate harassment and continue to intensify the fight for safe working conditions, as well as dignity and respect for Meta’s cleaning workers,” Huerta told striking workers at a rally on Friday outside Meta’s Burlingame offices.[aside postID=\"news_11928247\" label=\"Related Post\"]The crowd of largely Latinx workers shouted labor chants like, \"Arriba la union, abajo la explotación\" (which in English means, \"Up with the union, down with exploitation\") and \"SBM, escucha, estamos en la lucha\" (\"SBM, listen, we are in the fight\").\u003c/p>\n\u003cfigure id=\"attachment_11928191\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928191 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg\" alt=\"An upward-angled picture of several people in a crowd clapping\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Janitorial workers from two SEIU chapters, SEIU-USWW and SEIU Local 87, are striking in solidarity with each other. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Janitor Maria Garcia said her duties more than doubled after SBM began laying off employees, and as a single mother she struggles to be apart from her children for so long. Garcia said she also misses her co-workers who were let go.\u003c/p>\n\u003cp>\"I keep my fingers crossed to see my brothers and sisters come back. I want that,\" said Garcia. \"I don’t ask for money. I want to see my people come back. And more respect. I want respect because when you have respect and love, everything goes more smooth.\"\u003c/p>\n\u003cfigure id=\"attachment_11928192\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928192 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg\" alt='A picket sign that reads \"Justice for Janitors\"' width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">As part of their negotiations, striking janitors are calling for their former co-workers who were laid off to be rehired. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta pointed out in a statement that they worked to ensure workers were paid throughout the pandemic, even when offices were shut down. While workers don’t contest that, they argue the recent layoffs with no advance warning fly in the face of Meta’s rhetoric during that time, when the Facebook parent company regarded its janitorial staff as essential and valued workers.\u003c/p>\n\u003cfigure id=\"attachment_11928193\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928193 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg\" alt=\"A person wearing a grey wide-brimmed hat and purple shirt reading justice for janitors faces the camera while holding a picket sign.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Workers say the layoffs have resulted in increased and excessive workloads for those who remain. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cem>KQED's Juan Carlos Lara and Spencer Whitney contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"Janitors reached an agreement with Meta on Sunday night, ending the strike that started last week in response to mass layoffs.","status":"publish","parent":0,"modified":1665552623,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":15,"wordCount":720},"headData":{"title":"Agreement Reached With Striking Janitors at Meta Offices | KQED","description":"Janitors reached an agreement with Meta on Sunday night, ending the strike that started last week in response to mass layoffs.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"11928188 https://ww2.kqed.org/news/?p=11928188","disqusUrl":"https://ww2.kqed.org/news/2022/10/10/mass-janitor-layoffs-at-meta-offices-trigger-open-ended-strike/","disqusTitle":"Agreement Reached With Striking Janitors at Meta Offices","audioUrl":"https://traffic.omny.fm/d/clips/0af137ef-751e-4b19-a055-aaef00d2d578/ffca7e9f-6831-4[…]f-aaef00f5a073/b83800ae-9f19-41b0-8c17-af2a00faca50/audio.mp3","nprByline":"Shreeya Aranake","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","path":"/news/11928188/mass-janitor-layoffs-at-meta-offices-trigger-open-ended-strike","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp style=\"text-align: left;\">\u003ci>Updated Tuesday, 11 a.m.\u003c/i>\u003c/p>\n\u003cp>Janitors who clean Meta’s offices reached an agreement with the contracting firm that hires them, ending a strike that started last week in response to mass layoffs.\u003c/p>\n\u003cp>\"From the negotiations that happened over the weekend, we were able to reduce the amount of layoffs and increase sustainability of the workforce that is still there,\" said Sebastian Silva, communications coordinator for Service Employees International Union-United Service Workers West, the union representing many janitors in Silicon Valley. \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'It is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.'","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"David Huerta, president, SEIU-USWW","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>The agreement that was reached on Sunday night with SBM Management, the contractor that handles Meta’s janitorial services, includes severance pay and health care for impacted workers, Silva said.\u003c/p>\n\u003cp>\"We also wanted to make sure the workload for the remaining workers is sustainable,\" he added.\u003c/p>\n\u003cp>Workers went on strike last week after more than 120 janitors were laid off by SBM.\u003c/p>\n\u003cp>The downsizing effort resulted in increased and excessive workloads for remaining employees, and fewer unionized workers, SEIU-USWW said in a statement.\u003c/p>\n\u003cp>\"We thank Meta for listening to workers' demands for safer working conditions and covering wages and benefits for workers during the pandemic,\" David Huerta, president of SEIU-USWW, said in a statement. \"We also thank them for intervening and working towards a resolution with the site contractor, SBM. As employers, like Meta and SBM look ahead, it is critical they remember that USWW members' work has always been — and will continue to be — essential and that workers deserve jobs with dignity.\"\u003c/p>\n\u003cp>“For us it’s a victory when you can tell workers that they can go back to their jobs, and that's a big win for us,” said Olga Miranda, president of SEIU Local 87.\u003c/p>\n\u003cp>Miranda also said that despite the win at Meta, similar efforts to reduce janitorial staff are still happening at other tech companies, where her union is working to organize more workers.\u003c/p>\n\u003cfigure id=\"attachment_11928190\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11928190\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg\" alt=\"A person stands center frame shouting into a megaphone with another person standing just behind them and to the side clapping excitedly. \" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59142_DSC09718-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">David Huerta, SEIU-USWW president, addresses the crowd outside a Meta store in Burlingame, on Oct. 7, 2022. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We will stand up to each and every form of corporate harassment and continue to intensify the fight for safe working conditions, as well as dignity and respect for Meta’s cleaning workers,” Huerta told striking workers at a rally on Friday outside Meta’s Burlingame offices.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11928247","label":"Related Post "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>The crowd of largely Latinx workers shouted labor chants like, \"Arriba la union, abajo la explotación\" (which in English means, \"Up with the union, down with exploitation\") and \"SBM, escucha, estamos en la lucha\" (\"SBM, listen, we are in the fight\").\u003c/p>\n\u003cfigure id=\"attachment_11928191\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928191 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg\" alt=\"An upward-angled picture of several people in a crowd clapping\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59110_DSC08166-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Janitorial workers from two SEIU chapters, SEIU-USWW and SEIU Local 87, are striking in solidarity with each other. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Janitor Maria Garcia said her duties more than doubled after SBM began laying off employees, and as a single mother she struggles to be apart from her children for so long. Garcia said she also misses her co-workers who were let go.\u003c/p>\n\u003cp>\"I keep my fingers crossed to see my brothers and sisters come back. I want that,\" said Garcia. \"I don’t ask for money. I want to see my people come back. And more respect. I want respect because when you have respect and love, everything goes more smooth.\"\u003c/p>\n\u003cfigure id=\"attachment_11928192\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928192 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg\" alt='A picket sign that reads \"Justice for Janitors\"' width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59127_DSC09516-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">As part of their negotiations, striking janitors are calling for their former co-workers who were laid off to be rehired. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Meta pointed out in a statement that they worked to ensure workers were paid throughout the pandemic, even when offices were shut down. While workers don’t contest that, they argue the recent layoffs with no advance warning fly in the face of Meta’s rhetoric during that time, when the Facebook parent company regarded its janitorial staff as essential and valued workers.\u003c/p>\n\u003cfigure id=\"attachment_11928193\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"wp-image-11928193 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg\" alt=\"A person wearing a grey wide-brimmed hat and purple shirt reading justice for janitors faces the camera while holding a picket sign.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut-1536x1024.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2022/10/RS59160_DSC09864-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Workers say the layoffs have resulted in increased and excessive workloads for those who remain. \u003ccite>(Aryk Copley/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cem>KQED's Juan Carlos Lara and Spencer Whitney contributed reporting to this story.\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11928188/mass-janitor-layoffs-at-meta-offices-trigger-open-ended-strike","authors":["byline_news_11928188"],"categories":["news_1758","news_28250","news_8"],"tags":["news_249","news_19948","news_19904","news_24590","news_20482","news_352","news_30214","news_214"],"featImg":"news_11928189","label":"news"},"news_11925476":{"type":"posts","id":"news_11925476","meta":{"index":"posts_1591205157","site":"news","id":"11925476","score":null,"sort":[1663182350000]},"guestAuthors":[],"slug":"facebooks-group-admins-at-their-wits-end-over-content-moderation","title":"Popular Facebook Group Admin Pulls Plug on Groups Over Content Moderation","publishDate":1663182350,"format":"audio","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>History fans who frequent Facebook's popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>\"That is a good start,\" Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). \"I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.\"\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=PgGAZOIHxTs\u003c/p>\n\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let's say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he's unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: 'He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,' Wright wrote. 'This is a great way to kill a group and stop people from posting and interacting.' \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else's intellectual property rights. If additional content is posted to this group that infringes or violates someone else's rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.[pullquote size=\"medium\" align=\"right\" citation=\"Nick Wright, founder, History Alliance Groups on Facebook\"]'We are now being penalized by Facebook for running these groups as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse.'[/pullquote]\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It's a judgment call, right and wrong half the time. Then they're, like, you know, ‘You made a bad call. You approved this thing. And we're going to hold it against you for the next three months.’ Every time you log on, it shows that you've got demerits against the group. It's just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren't Meta's customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"Facebook's been criticized for years for its limited human customer support, but even the power users who run Facebook Groups sometimes struggle to get help.","status":"publish","parent":0,"modified":1663697776,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":34,"wordCount":1760},"headData":{"title":"Popular Facebook Group Admin Pulls Plug on Groups Over Content Moderation | KQED","description":"Facebook's been criticized for years for its limited human customer support, but even the power users who run Facebook Groups sometimes struggle to get help.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":""},"disqusIdentifier":"11925476 https://ww2.kqed.org/news/?p=11925476","disqusUrl":"https://ww2.kqed.org/news/2022/09/14/facebooks-group-admins-at-their-wits-end-over-content-moderation/","disqusTitle":"Popular Facebook Group Admin Pulls Plug on Groups Over Content Moderation","audioUrl":"https://traffic.omny.fm/d/clips/0af137ef-751e-4b19-a055-aaef00d2d578/ffca7e9f-6831-4[…]f-aaef00f5a073/1d654e1e-a935-4528-aa13-af160126aff8/audio.mp3","excludeFromSiteSearch":"Include","path":"/news/11925476/facebooks-group-admins-at-their-wits-end-over-content-moderation","audioDuration":271000,"audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>History fans who frequent Facebook's popular history Groups are in for a shock when they next log in. Nick Wright, founder of \u003ca class=\"c-link\" href=\"https://www.facebook.com/HistoryAlliance\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://www.facebook.com/HistoryAlliance\" data-sk=\"tooltip_parent\" data-remove-tab-index=\"true\">History Alliance\u003c/a> — an umbrella group that, until recently, boasted more than two dozen history groups and 1.3 million members — shut down a host of Groups Tuesday night.\u003c/p>\n\u003cp>The Groups closed include SF Photography (with 141,500 members), World History (104,000), Yosemite Photo (35,500), San Francisco Current Events (20,500) and California History (120,000).\u003c/p>\n\u003cp>\"That is a good start,\" Wright wrote to KQED. Already, in mid-August, he shut down WWII (85,000 members), and then, just a few days ago, Oakland History (61,400). \"I think I need to shut all these 1.3 million member groups down. There is just no end game that ends well in this.\"\u003c/p>\n\u003cp>Wright, who lives in San José, says he and more than 30 fellow volunteer group administrators have been engaged in a war of attrition with Facebook because of the platform’s AI-led content moderation.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook’s users are not really customers in the traditional sense. They don’t pay to be on the platform, which boasts close to 3 billion users. \u003c/span>\u003cspan style=\"font-weight: 400\">\u003ca href=\"https://www.theverge.com/2021/12/10/22827708/meta-facebook-instagram-account-lockout-support-tools\">Facebook has been criticized for years for its limited human customer support\u003c/a>, and \u003c/span>\u003cspan style=\"font-weight: 400\">even the power users who run Facebook Groups sometimes struggle to get help.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925514\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png\">\u003cimg class=\"size-medium wp-image-11925514\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png\" alt=\"A screenshot of a post on a Facebook page.\" width=\"800\" height=\"524\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-800x524.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-1020x667.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM-160x105.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.30.05-PM.png 1250w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Facebook history Group fans may have noticed recently that their Groups have been paused. The administrators claim the platform’s content-moderation software is driving them to distraction. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">In a lot of ways, Facebook Groups would seem to be the best example of organic user engagement on the platform: real people talking to each other about common interests. It’s Facebook as the company wants to be seen, judging from its “More Together” ad campaign.\u003c/span>\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/PgGAZOIHxTs'\n title='//www.youtube.com/embed/PgGAZOIHxTs'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>In this ad, young hipsters support each other in the search for mental health. But running a bunch of groups has not been good for Nick Wright’s mental health the last couple of years.\u003c/p>\n\u003cp>“They should be encouraging and mentoring us, not putting their foot on our necks,” Wright said. “You would think they were doing us a favor. Somehow they lost sight that we are doing them a favor.”\u003c/p>\n\u003ch2>A failure to communicate\u003c/h2>\n\u003cp>For example, Wright said, a photo with something flesh-colored in it can sometimes “read” as porn to the software. Or let's say Wright, a \u003ca href=\"https://www.nbcbayarea.com/news/local/san-jose-man-uses-old-pictures-to-create-new-views-of-early-san-francisco/202451/\" target=\"_blank\" rel=\"noopener noreferrer\">self-taught digital stitcher of historic photographs\u003c/a>, writes a mini-essay on a photo of San Francisco long out of copyright protection he's unearthed. Then he posts that in SF Photography, SF History, California History and other groups in the History Alliance that seem a likely fit.\u003c/p>\n\u003cp>The software may well read these repeat posts as spam, and take action against his account if he keeps doing this kind of thing.\u003c/p>\n\u003cp>A Facebook spokesperson said this would be a “correct” determination on the part of the software, even though Wright is a). an administrator, and b). posting about history in c). history groups.\u003c/p>\n\u003cfigure id=\"attachment_11925516\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png\">\u003cimg class=\"size-medium wp-image-11925516\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png\" alt=\"A screenshot from a Facebook message to another user.\" width=\"800\" height=\"1099\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-800x1099.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM-160x220.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.39.09-PM.png 830w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A Facebook Messenger exchange between Nick Wright and fellow Facebook user Mark Reed: 'He did a nice post of an 1860s house that I saw and right while we were talking, FB removed it for Spam. Completely unwarranted,' Wright wrote. 'This is a great way to kill a group and stop people from posting and interacting.' \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The flesh-colored photo reading as porn, though, would be an example of a “\u003c/span>\u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement/spam/facebook/#restored-content\">\u003cspan style=\"font-weight: 400\">false positive\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” a legitimate post the software incorrectly flags as suspicious. \u003ca href=\"https://www.kqed.org/arts/13907310/facebook-account-deletion-ai-content-moderation-failure\">\u003cspan style=\"font-weight: 400\">It happens.\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> The rules that govern Facebook content moderation are also notoriously \u003ca href=\"https://www.washingtonpost.com/technology/2022/08/25/facebook-newsworthiness-politicians-exemption-cross-check/\" target=\"_blank\" rel=\"noopener noreferrer\">inconsistently applied\u003c/a>. Wright also has a host of screenshots to back up his claims that Facebook’s software sometimes temporarily restricts moderators’ personal accounts for failing to stop false positives, or even restricts offending groups. \u003c/span>\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“We have spent tens of thousands of hours to create these groups without any pay or reward from Facebook,” Wright wrote KQED. “We are now being penalized by Facebook for running these groups, as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse. Now they are stopping new members from joining our groups and threatening to close our groups.”\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">A Facebook spokesperson who dug into his claims rejects Wright’s characterization of what’s happening. The spokesperson wrote that the company recognizes there’s no one-size-fits-all approach to being a group administrator, and that Facebook has a number of resources available to help them run the groups and get help when problems arise — but, no, hands-on human tech support is not often available, even to power users like those in History Alliance.\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925558\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg\">\u003cimg class=\"size-medium wp-image-11925558\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg\" alt='An alert from Facebook reads \"A group participant shared a comment that goes against our Community Standards on violence and incitement.\"' width=\"800\" height=\"1160\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-800x1160.jpeg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM-160x232.jpeg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/Screen-Shot-2022-09-13-at-4.32.45-PM.jpeg 888w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a flagged Facebook post in the San Francisco Current Events group. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Facebook spokesperson also argued that the history moderators are bringing trouble on themselves in a variety of ways: using more than one personal Facebook account, a violation of \u003ca href=\"https://transparency.fb.com/policies/community-standards/account-integrity-and-authentic-identity/\">Facebook terms\u003c/a>; uploading the same posts in multiple groups at “high frequency,” which qualifies as \u003ca href=\"https://transparency.fb.com/policies/community-standards/spam/\">\u003cspan style=\"font-weight: 400\">spam\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">; and repeatedly posting material that Facebook AI believes they don’t have the copyright to.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Here’s an example of the kind of alert Wright’s administrators receive when a post is deleted by the content-moderation software:\u003c/span>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Hello,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">We’ve removed content posted on your Facebook group San Francisco Music because we received a report that it infringes someone else’s intellectual property rights. Please ensure content posted on your group does not infringe someone else's intellectual property rights. If additional content is posted to this group that infringes or violates someone else's rights or otherwise violates the law, Facebook may be required to remove the group entirely.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The content was posted by ________. The responsible party who posted the content also has been notified about this report.\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">Thanks,\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003ci>\u003cspan style=\"font-weight: 400\">The Facebook Team\u003c/span>\u003c/i>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Wright started moderating in 2013, and claims Facebook used to provide a number of tools to help him manage groups that are no longer available to him. These days, for example, he uses his own Excel spreadsheet to track membership in the various groups. \u003c/span>\u003c/p>\n\u003cp>\u003ca href=\"https://www.kqed.org/news/11855408/social-media-giants-banned-trump-but-they-still-have-lots-of-problems\">\u003cspan style=\"font-weight: 400\">All social platforms face immense pressure\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — from politicians, human rights advocates and, even, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11746028/as-facebook-pivots-to-private-platforms-how-will-we-monitor-fake-news-and-hate-speech\">\u003cspan style=\"font-weight: 400\">journalists like myself\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> — to weed out all sorts of \u003c/span>\u003ca href=\"https://www.kqed.org/news/11702239/why-its-so-hard-to-scrub-hate-speech-off-social-media\">\u003cspan style=\"font-weight: 400\">toxic things\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">: porn, spam, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11919374/report-anti-hindu-hate-speech-surges-on-social-media\">\u003cspan style=\"font-weight: 400\">hate speech\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, \u003c/span>\u003ca href=\"https://www.kqed.org/news/11806039/coronavirus-conspiracies-and-misinformation-what-social-media-companies-are-doing-about-it\">\u003cspan style=\"font-weight: 400\">health-related misinformation\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> and political disinformation. Major platforms all at least attempt to moderate content to ensure civil discourse. In some cases, laws require them to.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'We are now being penalized by Facebook for running these groups as they hold us accountable for applying their community standards to user posts and regularly victimize us with their erroneous and anemic AI, yet give us no recourse.'","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Nick Wright, founder, History Alliance Groups on Facebook","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/span>\u003cspan style=\"font-weight: 400\">So, it bears acknowledging that real violations will happen in Facebook Groups, and happen all the time. But the automatic flagging is incessant, according to Wright, leading to something akin to alert fatigue — but also fatigue with the automated relationship he has with the platform’s software.\u003c/span>\u003cspan style=\"font-weight: 400\"> \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It's a judgment call, right and wrong half the time. Then they're, like, you know, ‘You made a bad call. You approved this thing. And we're going to hold it against you for the next three months.’ Every time you log on, it shows that you've got demerits against the group. It's just annoying, right?” Wright said.\u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">He first decided to take down a history group in mid-August, and shared a screenshot of his announcement to his secret group for fellow history administrators. \u003c/span>\u003cspan style=\"font-weight: 400\">Everything shared in a secret group is visible only to its members — and, it turns out, the content-moderation software\u003c/span>\u003cspan style=\"font-weight: 400\">:\u003c/span>\u003c/p>\n\u003cfigure id=\"attachment_11925518\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png\">\u003cimg class=\"wp-image-11925518 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png\" alt='A screenshot from Facebook that reads \"This post goes against our Community Standards on spam\" at the top.' width=\"800\" height=\"948\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-800x948.png 800w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-1020x1208.png 1020w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM-160x190.png 160w, https://ww2.kqed.org/app/uploads/sites/10/2022/09/Screen-Shot-2022-09-13-at-3.42.09-PM.png 1258w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A screenshot of a message to Nick Wright alerting him that his post had been flagged as spam. \u003ccite>(Courtesy of Nick Wright/Image from Facebook)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003cspan style=\"font-weight: 400\">The Facebook spokesperson wrote that it’s up to Wright and his colleagues to take better advantage of \u003ca href=\"https://www.facebook.com/community/whats-new/new-tools-features-nurture-community/\">an ever-growing host of software tools\u003c/a>\u003c/span>\u003cspan style=\"font-weight: 400\"> like “\u003c/span>\u003ca href=\"https://www.facebook.com/community/using-key-groups-tools/using-facebook-admin-support/\">\u003cspan style=\"font-weight: 400\">Admin Support\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">,” to educate themselves as to why they and their groups are getting repeatedly dinged by the software. \u003c/span>\u003c/p>\n\u003cp>Occasionally, a rank-and-file Facebook user becomes so upset with the lack of human customer support, \u003ca href=\"https://www.kron4.com/news/bay-area/enraged-facebook-user-convicted-of-threatening-menlo-park-campus/\">they show up at headquarters making physical threats (and get arrested)\u003c/a>. Meta’s independent \u003ca href=\"https://www.bloomberg.com/news/articles/2022-08-25/facebook-meta-is-building-a-customer-service-group-for-content-complaints\">Oversight Board has reportedly received more than a million appeals from users\u003c/a>, many of them related to account support.\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Facebook did offer this comment from the company’s Vice President of Governance Brent Harris: “Meta is investing into improving customer support for our platforms. This is something the board has asked for briefings on and continues to advocate for. The sheer volume of appeals to the board shows that the public sees them as a voice for users on this issue.”\u003c/span>\u003c/p>\n\u003ch2>If users aren't Meta's customers, who are?\u003c/h2>\n\u003cp>\u003cspan style=\"font-weight: 400\">However, users aren’t Meta’s customers — advertisers are. During \u003c/span>\u003ca href=\"https://investor.fb.com/investor-events/default.aspx\">\u003cspan style=\"font-weight: 400\">Meta Platforms’ second-quarter 2022 earnings conference call\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\">, CEO Mark Zuckerberg said he was pleased with how the company’s content-moderation efforts are coming along. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“Every quarter, we release a \u003c/span>\u003ca href=\"https://about.fb.com/news/2022/08/community-standards-enforcement-report-q2-2022/\">\u003cspan style=\"font-weight: 400\">community standards enforcement report\u003c/span>\u003c/a>\u003cspan style=\"font-weight: 400\"> where, basically, the main metric is identifying what percent of the harmful content do our systems identify and take action on before someone has to report it to us?” said Zuckerberg. “And those metrics are generally moving in the right direction.” \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">Subbu Vincent, director of the Journalism and Media Ethics program at the Markkula Center for Applied Ethics at Santa Clara University, suggests a different set of metrics. \u003c/span>\u003c/p>\n\u003cp>\u003cspan style=\"font-weight: 400\">“It would be good for the Oversight Board to ask them to disclose every quarter how many users complained, what were the types of complaints, how many did they process humanly, how many did they process by machine, how many resulted in a reversal of the initial decision because it was a mistake by the company,” Vincent said.\u003c/span>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11925476/facebooks-group-admins-at-their-wits-end-over-content-moderation","authors":["251"],"categories":["news_8","news_248"],"tags":["news_25184","news_30390","news_31629","news_249","news_31630","news_30214","news_2011","news_353"],"featImg":"news_11925527","label":"news"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? Each episode also includes a short fiction story generated by advanced AI GPT-4, serving as a thought-provoking springboard to speculate how humanity could leverage technology for good.","airtime":"SUN 2pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2023/08/possible-5gxfizEbKOJ-pbF5ASgxrs_.1400x1400.jpg","officialWebsiteLink":"https://www.possible.fm/","meta":{"site":"news","source":"Possible"},"link":"/radio/program/possible","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/possible/id1677184070","spotify":"https://open.spotify.com/show/730YpdUSNlMyPQwNnyjp4k"}},"1a":{"id":"1a","title":"1A","info":"1A is home to the national conversation. 1A brings on great guests and frames the best debate in ways that make you think, share and engage.","airtime":"MON-THU 11pm-12am","imageSrc":"https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/1a.jpg","officialWebsiteLink":"https://the1a.org/","meta":{"site":"news","source":"npr"},"link":"/radio/program/1a","subscribe":{"npr":"https://rpb3r.app.goo.gl/RBrW","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=1188724250&at=11l79Y&ct=nprdirectory","tuneIn":"https://tunein.com/radio/1A-p947376/","rss":"https://feeds.npr.org/510316/podcast.xml"}},"all-things-considered":{"id":"all-things-considered","title":"All Things Considered","info":"Every weekday, \u003cem>All Things Considered\u003c/em> hosts Robert Siegel, Audie Cornish, Ari Shapiro, and Kelly McEvers present the program's trademark mix of news, interviews, commentaries, reviews, and offbeat features. 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But is this once sleepy suburb ready for them?","imageSrc":"https://ww2.kqed.org/news/wp-content/uploads/sites/10/powerpress/1440_0018_AmericanSuburb_iTunesTile_01.jpg","officialWebsiteLink":"/news/series/american-suburb-podcast","meta":{"site":"news","source":"kqed","order":"13"},"link":"/news/series/american-suburb-podcast/","subscribe":{"npr":"https://rpb3r.app.goo.gl/RBrW","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?mt=2&id=1287748328","tuneIn":"https://tunein.com/radio/American-Suburb-p1086805/","rss":"https://ww2.kqed.org/news/series/american-suburb-podcast/feed/podcast","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkMzMDExODgxNjA5"}},"baycurious":{"id":"baycurious","title":"Bay Curious","tagline":"Exploring the Bay Area, one question at a time","info":"KQED’s new podcast, Bay Curious, gets to the bottom of the mysteries — both profound and peculiar — that give the Bay Area its unique identity. And we’ll do it with your help! You ask the questions. You decide what Bay Curious investigates. And you join us on the journey to find the answers.","imageSrc":"https://ww2.kqed.org/news/wp-content/uploads/sites/10/powerpress/1440_0017_BayCurious_iTunesTile_01.jpg","imageAlt":"\"KQED Bay Curious","officialWebsiteLink":"/news/series/baycurious","meta":{"site":"news","source":"kqed","order":"4"},"link":"/podcasts/baycurious","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/bay-curious/id1172473406","npr":"https://www.npr.org/podcasts/500557090/bay-curious","rss":"https://ww2.kqed.org/news/category/bay-curious-podcast/feed/podcast","google":"https://podcasts.google.com/feed/aHR0cHM6Ly93dzIua3FlZC5vcmcvbmV3cy9jYXRlZ29yeS9iYXktY3VyaW91cy1wb2RjYXN0L2ZlZWQvcG9kY2FzdA","stitcher":"https://www.stitcher.com/podcast/kqed/bay-curious","spotify":"https://open.spotify.com/show/6O76IdmhixfijmhTZLIJ8k"}},"bbc-world-service":{"id":"bbc-world-service","title":"BBC World Service","info":"The day's top stories from BBC News compiled twice daily in the week, once at weekends.","airtime":"MON-FRI 9pm-10pm, TUE-FRI 1am-2am","imageSrc":"https://ww2.kqed.org/app/uploads/2021/10/BBC_1400.jpg","officialWebsiteLink":"https://www.bbc.co.uk/sounds/play/live:bbc_world_service","meta":{"site":"news","source":"BBC World Service"},"link":"/radio/program/bbc-world-service","subscribe":{"apple":"https://itunes.apple.com/us/podcast/global-news-podcast/id135067274?mt=2","tuneIn":"https://tunein.com/radio/BBC-World-Service-p455581/","rss":"https://podcasts.files.bbci.co.uk/p02nq0gn.rss"}},"code-switch-life-kit":{"id":"code-switch-life-kit","title":"Code Switch / Life Kit","info":"\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. 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Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />","airtime":"SUN 9pm-10pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2021/12/CodeSwitchLifeKit_StationGraphics_300x300EmailGraphic.png","meta":{"site":"radio","source":"npr"},"link":"/radio/program/code-switch-life-kit","subscribe":{"apple":"https://podcasts.apple.com/podcast/1112190608?mt=2&at=11l79Y&ct=nprdirectory","google":"https://podcasts.google.com/feed/aHR0cHM6Ly93d3cubnByLm9yZy9yc3MvcG9kY2FzdC5waHA_aWQ9NTEwMzEy","spotify":"https://open.spotify.com/show/3bExJ9JQpkwNhoHvaIIuyV","rss":"https://feeds.npr.org/510312/podcast.xml"}},"commonwealth-club":{"id":"commonwealth-club","title":"Commonwealth Club of California Podcast","info":"The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. 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