Nashville’s Main Public Library, located in a stately building in the heart of downtown, has a children’s section filled with comfortable sitting areas, oversized art, and a state-of-the-art theater for puppet shows and interactive story time. On a recent afternoon, children of varying ages were sitting or lying on the carpet, reading alongside rows of books lined on two-tiered shelves perfectly sized for little hands. Two grade-school children sat at a row of computers, playing a learning game, while parents and caregivers checked out books via computer. A line of parents and children waited to speak with one of the two librarians on duty. Something about the scene seemed touchingly retrograde: minus the computers and modern furniture, this could have easily been a library scene from 1980 or 2013.

That timeless feeling, said library director Kent Oliver, is because reading, regardless of format, continues to be important. “I think most parents understand that reading is the basis of success in life, and they know that libraries are about literacy and reading, regardless of the form the public library comes in,” he said. “One of our core values here is [cultivating] the love of reading. Parents get that, and the associated programs that go on only support that and teach that.”

A recent Pew Internet study on parents, reading and libraries supports Oliver’s sentiment, showing the library’s traditional purpose – providing free reading material – is also its most popular: the main reason most parents (87 percent) go to libraries is to get books for their kids.

But will that be changing? While no one would disagree that libraries should promote literacy, it’s hard to deny that the tech revolution is changing both how people consume books and the ways libraries present their offerings to parents and children: in some libraries, a student can download an ebook online, use a phone app to locate reference material, make stuff in designated “maker spaces,”  take DIY classes, or have a meeting at a community multi-use space. The Nashville library is currently using a MacArthur grant to create a Learning Lab where teens will be able to record music, write stories and more – a free space filled with equipment, as Oliver put it, “to create content, not just consume it.”

In a related Pew study on libraries and the Internet, one librarian told researchers, “I believe public libraries should move away from being ‘houses of knowledge’ and move more towards being ‘houses of access.’ This is what the public is asking for and we are here to serve them.” Beyond the use of technology, many librarians think in terms of access and information being closely linked, and believe that libraries still have a responsibility to both.

For libraries right now, it’s not an either/or situation when it comes to information and access, said school librarian Kate Hewitt of the Far Brook School in Short Hills, New Jersey. “I try to make my library the hub of learning, collaboration, of community, of diversity, of innovation.” she said, “Libraries must evolve to meet the needs of their patrons or students, but they are also ‘conservative’ in the original sense of the word — they conserve the knowledge our culture has amassed over time.”

Hewitt strives to bring print materials and digital technology together so her students can get the best of both worlds. She cites the example of the recent transition she made in moving most of the reference section to online databases. Online encyclopedias are “much more nimble and up-to-date” than print, and online entries are loaded with hyperlinks that become a gateway to other authoritative sources. A reference area becomes much richer using digital tools, she said, “but when it comes to picture books for younger readers, I would much rather have kids looking at traditional print books than apps.”

For many households, the access and the information libraries offer have been interdependent long before the digital age, Kent Oliver said; without the free access the library provides, many cannot get the information they need. “I think there’s a real inaccuracy in what people think about our society, that everybody has a computer and everybody can afford to buy books, and that’s certainly not the case.”

[RELATED: The Public Library, Completely Re-Imagined]

While libraries might warehouse the information in formats both print and digital, they are not the keepers of the information, said Tiffany Verzani, Youth and Young Adult Services Manager at the Hinsdale Public Library in Hinsdale, Illinois. Much like the Internet itself, the information wants to be untethered. While her library, located in suburban Chicago, offers print and digital materials, music, DVDs, and more, she believes the library experience strives to be “self-guided exploration.” Even though her library has added tech features, like self-check and placing holds and paying fines online, she emphasizes the importance of teaching self-sufficiency to users. “We help people become more self-sufficient and the library becomes more flexible and can more quickly adapt to patron needs and wants.”


When looking to the future, what else can libraries do besides provide access to learning and information, whether digitally or in print? One of the library’s most unique — and analog — features is the librarian, an expert who will help research topics or find answers for free.

“We are about helping people,” Oliver said. “One of the things I like to say is that we are one of the only institutions in our society that helps one person at a time. We are not satisfied until they’ve had their needs met.” While a majority of parents in the Pew study said they would likely use an online research service (“ask a librarian”), administrators are quick to point out that real librarians not only find the answers, but teach patrons how to find answers for themselves — a “teach a man to fish” method that works whether it’s digital, print, or do-it-yourself. “The public librarian acts as a guide to help the individual find resources,” said Youth Services Librarian and blogger Louise Capizzo of Scarborough, Maine. “For example, a person comes in asking for very specific medical information. We can find the answer to their query by teaching them how to use online databases.”

As for virtual librarians, Capizzo suggests that what a real librarian does is more useful. “Would you ask, ‘What makes teachers so vital to schools?’” she asked. “Librarians are committed to promoting lifelong learning in order to create a community of well-informed individuals. Librarians are catalysts to enlightenment for their communities.”

How and when libraries move into the future is largely determined by budget and local politics, and make figuring out what’s next for libraries complex and murky. For many, the wish list included not the latest tech gadgets or maker spaces, but longer hours and more staff. When asked what the Nashville library was going to do with a small increase in budget spending, Oliver smiled. “We’re very excited that the mayor has given us the money to now be open on Mondays, a day which we’ve always been closed,” he said.

Verzani, who mentioned that each state has its own rules about how libraries are funded, said that for many cities, library services may be cut when money is needed for other things. “I do think the library of the future looks a lot like many libraries out there, but many libraries suffer from the digital divide and suffer economically and feel like they are being left behind,” she said. “Sadly, there are many libraries that do not have an IT person on staff and it’s harder to update, maintain computers or create a dynamic website.”


The reality of what libraries will become seems to be more complex than just incorporating e-books, apps, and creative use of space, most especially because of the unique interaction that takes place between the users, the librarians and the materials in the physical space of the library building — something New York City parent Melissa Casey Jose calls, simply, magic.

“I think there’s something so magical about being literally surrounded by books, able to browse and wander and discover independently. I love the community of it; we are literally borrowing/sharing these books, and the librarians are excited to help you discover and learn.”

[RELATED: Books and Bandsaws, The Future of Libraries]

Gretchen Bolen of Columbia, South Carolina, said that, like many parents in the Pew study, the library is very important to her and her family. Local librarians encourage her family to check out the maximum number of books per month: 60. And while Bolen and her kids enjoy the story hour, the puppet shows, and the art, she most enjoys what her library represents: “The library is a symbol of opportunity for us. Our library provides lots of free activities and classes. There are thousands of books we could never buy. We are a working class family and the library also provides us with cultural experiences we couldn’t afford to pay for. We see rich people and homeless people in our library. It truly is a melting pot of folks. A little slice of Americana. I don’t think there is another place like our library in town. It really is one of my family’s favorite places to visit.”

As libraries hurtle toward the future, moving books and services online, many strive to provide services that are relevant, but the desire to come together with like-minded individuals, searching for knowledge and information, stays the same. And if your library has been slow to move into the digital age? Capizzo suggests asking for it. “Ask yourself what you want to see in your library. Talk to your librarian. Then, advocate for those changes. You are to blame if your library doesn’t have what you want.”

When asked about the future, Capizzo said, “We have no way of knowing, but we are prepared to move forward because we will be listening to what our community wants.”

In the Digital Age, What Becomes of the Library? 11 June,2013Holly Korbey
  • Excellent article. Libraries also represent to right to literacy for all citizens; a community of the literate and soon-to-be literate. Libraries have always been both houses of knowledge and houses of access.

  • docofsoc

    I respect the work and insights offered by school librarian Hewlett in this article, but found it odd that while she works to balance traditional print materials with digital resources, she states that with picture books/young readers, she “would much rather have kids looking at traditional print books than apps.” First of all, not all ebooks are alike. Digital reading with ebooks versus enhanced or interactive books has become an important tool in our daughter’s reading efforts. We happily use both print books and the ebook offerings from, a subscription-based e-book resource for the iPad. . My daughter isn’t playing with apps in the way this quote seemed to suggest. She’s learning to read and finding additional motivation with this resource. Why not use all tools at our disposal to motivate/support young readers?

  • David Loertscher

    For five years, I have been writing and assisting many school librarians in the transformation of their school library into a learning commons. Yes, we preserve the books and love of reading, but transform the space often taken up by rows and rows of book shelves into flexible learning spaces for individuals, small groups, and large groups working, building, creating, and sharing all types of artifacts connected to both formal and informal learning. The physical space is flexible and moves according to patron needs. And, the library website transforms into a very collaborative Virtual Learning Commons where learning, literacy, information, school culture, and experimentation are happening 24/7. The whole effort pushes the library far beyond a storage and retrieval place into the heart of teaching and learning in the school. Resources are now pushed virtually on to ally types of devices preferred by the customers. Very exciting times!

  • Marvin

    Great article. Library is a good place for learning to all of us. Though we might say we are in a computing age where technology is almost everything, but we cannot deny that using and reading real books is sometimes better. Usage of Infographics on your blog

  • swyble

    Reread this article, but substitute the words school and teacher in the place of library and librarian.

  • Janice Robertson

    I love two quotes from this article: “The library is a symbol of opportunity for us” and “You are to blame if your library doesn’t have what you want.”

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  • Chris Innes

    A beautiful case for the library as a center for access to learning and information. My sister was born in Nashville, and my parents used the library as one source on preparing to be parents and how to shape a child’s future. From Nashville to Austin, Texas, the library always had good people for advice on how to find great books on the ABC’s of learning.

    For connections to the heart of the community, libraries have always been a way for parents and children to grow to love learning, and earning the knowledge which lasts them a lifetime. One new addition to traditional books is the vast information on the internet. With internet knowledge a whole sea of entertainment, information, and learning is available to the public and the chief problem becomes how to manage the stream of knowledge.

    I know I haven’t used search engines like Google and Bing to their fullest extent, or the incredible resources of libraries like the Library of Congress and Lexus-Nexis. Libraries can teach how to pool all that knowledge together to form crystal-clear results.

    For example the SEAttle public library’s has an excellent research service where librarians research questions for people; all the people I’ve talked with about this love the results. I’ve had a librarian work with me to find sources including law libraries, and international academic sources and the results have made me smile.

    Cheers to the digital age with libraries at the heart of the internet, and librarians with brains spreading the knowledge on how to use it.

    C Innes

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  • Hillary Parrish

    From my perspective, the librarian profession has changed dramatically over that past 20 years. When I was a child, we went to the library, looked in the card catalog, chose a book, and went to look for it. Now, librarians are working in libraries that offer so many technological choices like e-books, internet & computer access, and music recording. I think that a virtual librarian would cause the library to lose that personal touch. To me, it is easier if I have a person that can teach me how to do something that I do not know how to do. However, the generation that is quickly rising to adulthood is into texting and social media which lacks the personal touch. It may be intimidating for the younger generation to ask a person for help. Overall, librarians have an exciting future of technological advances ahead of them!

  • Betty Houston

    Great article – people sometimes ask me if I will still have a job in a few years. The answer is “YES”!

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  • Patricia Banda

    Very interesting article, in my
    experience, I recently visited the public library after a couple of years, and
    was surprised to see that some services are available for self-serve using
    technology. I agree that the libraries need to keep up with technology
    but in my opinion; younger children would enjoy more print books and are more
    appropriate than books that can be downloaded. Even though, technology is
    a very useful tool that allows people to find the information needed in the
    library, librarians will always be needed to assist with their extensive

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  • Rick Teter

    For me, the melting pot concept of Everyone seeking knowledge is Key to the value of libraries/librarians. I felt the following quote summed up the situation nicely. “We help people become more self-sufficient and the library becomes more flexible and can more quickly adapt to patron needs and wants.”

    As for the Role of Libraries, I completely agree with the following quote. “Librarians are committed to promoting lifelong learning in order to create a community of well-informed individuals. Librarians are catalysts to enlightenment for their communities.”

    As for myself, I don’t think it is ever too late to learn something new. Life is a continual learning experience which keeps us young, as we can go anywhere in our minds. What we need is the correct stimulus/response to excite our imaginations. Libraries which can continue to evolve will still be needed in the future to satisfy our collective, yet individually disparate, quests for more knowledge & ideas.

  • Kyle Cage

    In my opinion, the library today is more important to society than ever before. While technological advances have provided us with the ability to access information anywhere, any time, technology also leads to information overload. A librarian serves to filter out the plethora of information out there and provide the most reliable, reputable information that is available. The public service aspect of the library is important to society. As Ms. Bolen observed, it is the only place where working-class people can go to access literature and cultural information for free. The digital age has undoubtedly changed the landscape of the traditional library, but it has not changed the ultimate duty of the library and the librarian: to provide free access to information. Whether the information is in print or electronic form, the library will always provide that free access to the public.

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  • Maggie Mack

    Holly Korbey with the article
    entitled, “In the Digital Age, What Becomes of the Library?” sheds
    light on the progression of on the idea of library, and what it can mean for
    the near future. One interesting idea is the library is now being seen as a
    place where people go to make their ideas into creations, making it a place
    which produces ideas and not just a place where one goes to consume

    In my own experience, like commented on in the article, I pursued my
    undergraduate degree at a Big 10 university, which opened its doors to people
    of all walks of life. I specifically remember studying in a math library, where
    I would see people over 70 yrs. of age studying mathematical theories. They
    inspired me and subconsciously taught me the idea that learning never stops.
    Another library on campus offers desks among the stacks where one would see
    students working on their doctoral thesis, writing books, and exploring new
    zones of learning. They were all producing and changing the vision of library,
    about which Korbey speaks of in the article.

    Towards the end of the article,
    she talks about the magical experience which can only be offered at a library.
    Throughout my educational experiences and travels to faraway lands, I
    understand completely how stacks of books, the silence of the books speaks volumes
    producing the magic which produces a hunger for learning more, wanting to know
    all one can pushing the intellect to its’ limits. As a result those individuals
    view their society, and the world, with district eyes. Through their actions
    they offer a new way of seeing and participating in the world.

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  • according to the quote “I believe public libraries should move away from being ‘houses of knowledge’ and move more towards being ‘houses of access.” is really what libraries need to do. However this blog is what folks need to hear. It explaines the relevance of libraries and how technology plays an important role is taking libraries forward.


    You will never be happy if you continue to search for what happiness consists of. You will never live if you are looking for the meaning of life.

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Holly Korbey

Holly Korbey's work on parenting and education has appeared in The New York Times, The Atlantic, Babble, Brain, Child Magazine, and others. She lives in Nashville with her family. Follow her on Twitter: @HKorbey

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