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On Twitter @lindseyhoshaw","avatar":"https://secure.gravatar.com/avatar/274b07694c998eaa8f26cfabaa941186?s=600&d=blank&r=g","twitter":"lindseyhoshaw","facebook":"lindsey.hoshaw.9","instagram":null,"linkedin":null,"sites":[{"site":"arts","roles":["author"]},{"site":"news","roles":["subscriber"]},{"site":"futureofyou","roles":["editor"]},{"site":"bayareabites","roles":["contributor"]},{"site":"stateofhealth","roles":["author"]},{"site":"science","roles":["edit_theme_options","subscriber"]},{"site":"quest","roles":["edit_post_subscriptions","edit_usergroups","unfiltered_html","unfiltered_upload","leadcoordinator","editor"]},{"site":"food","roles":["contributor"]}],"headData":{"title":"Lindsey Hoshaw | KQED","description":"KQED Contributor","ogImgSrc":"https://secure.gravatar.com/avatar/274b07694c998eaa8f26cfabaa941186?s=600&d=blank&r=g","twImgSrc":"https://secure.gravatar.com/avatar/274b07694c998eaa8f26cfabaa941186?s=600&d=blank&r=g"},"isLoading":false,"link":"/author/lindseyhoshaw"},"writingkraft":{"type":"authors","id":"8614","meta":{"index":"authors_1591205172","id":"8614","found":true},"name":"Jessica Carew Kraft","firstName":"Jessica Carew","lastName":"Kraft","slug":"writingkraft","email":"writingkraft@gmail.com","display_author_email":false,"staff_mastheads":[],"title":null,"bio":"Jessica Carew Kraft is an independent print journalist and graphic artist in San Francisco, specializing in health, culture, education and sustainability. Her work has appeared in \u003cem>The New York Times\u003c/em>, theAtlantic.com, The Christian Science Monitor, San Francisco Chronicle, Grist Magazine, Yoga Journal, ARTNews and other publications. Originally from the Midwest, Jessica trained as an anthropologist at Swarthmore College and Yale University, and then worked as an art critic; a graphic designer; and an adjunct professor at colleges in New York and San Francisco.","avatar":"https://secure.gravatar.com/avatar/63985431567e365232961f84adbd4791?s=600&d=blank&r=g","twitter":null,"facebook":null,"instagram":null,"linkedin":null,"sites":[{"site":"futureofyou","roles":["author"]}],"headData":{"title":"Jessica Carew Kraft | KQED","description":null,"ogImgSrc":"https://secure.gravatar.com/avatar/63985431567e365232961f84adbd4791?s=600&d=blank&r=g","twImgSrc":"https://secure.gravatar.com/avatar/63985431567e365232961f84adbd4791?s=600&d=blank&r=g"},"isLoading":false,"link":"/author/writingkraft"},"dgorn":{"type":"authors","id":"8656","meta":{"index":"authors_1591205172","id":"8656","found":true},"name":"David Gorn","firstName":"David","lastName":"Gorn","slug":"dgorn","email":"dgorn@sbcglobal.net","display_author_email":false,"staff_mastheads":[],"title":"KQED Contributor","bio":"David Gorn is the former Deputy News Director of KQED Radio. His public radio pieces have appeared on NPR, the World, Marketplace and the California Report.","avatar":"https://secure.gravatar.com/avatar/79417fe15fb540a8a1edb0aadefee19b?s=600&d=blank&r=g","twitter":null,"facebook":null,"instagram":null,"linkedin":null,"sites":[{"site":"news","roles":["subscriber"]},{"site":"futureofyou","roles":["author"]},{"site":"science","roles":["author"]},{"site":"quest","roles":["editor"]}],"headData":{"title":"David Gorn | KQED","description":"KQED 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FM","link":"/"}},"futureofyou_434787":{"type":"posts","id":"futureofyou_434787","meta":{"index":"posts_1591205157","site":"futureofyou","id":"434787","score":null,"sort":[1503412259000]},"guestAuthors":[],"slug":"why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass","title":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes","publishDate":1503412259,"format":"standard","headTitle":"KQED Future of You | KQED Science","labelTerm":{},"content":"\u003cp>The familiar phrase, “The doctor will see you now,” is not what it used to be.\u003c/p>\n\u003cp>That's because during most exams, physicians are spending a good chunk of time not looking at the patient, but at the patient's electronic health record on a computer screen.\u003c/p>\n\u003caside class=\"pullquote alignright\">'We have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?'\u003c/aside>\n\u003cp>A 2016 \u003ca href=\"http://annals.org/aim/article/2546704/allocation-physician-time-ambulatory-practice-time-motion-study-4-specialties\" target=\"_blank\" rel=\"noopener noreferrer\"> study\u003c/a> in the \u003cem>Annals of Internal Medicine\u003c/em> found that physicians spent 37 percent of their time on\u003cstrong> \u003c/strong>a computer during exams.\u003c/p>\n\u003cp>The situation can be frustrating for patients, who don't think they are getting the doctor's full attention.\u003c/p>\n\u003cp>\"That most fundamental aspect of human communication, which is eye contact, now is being robbed from the medical encounter because of the electronic health record,\" says Dr. Lloyd Minor, dean of Stanford's medical school.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>While acknowledging the benefits of EHRs, which are meant to improve patient care by providing an easily accessible health history, physicians have also railed against the heavy amount of data entry they require. Physicians spend an estimated one to two hours after work completing EHRs and other \"desktop medicine\" requirements, according to the study in \u003cem>Annals of Internal Medicine.\u003c/em>\u003c/p>\n\u003cp>But now Dr. Albert Chan, the chief of digital patient experience for the Sutter Health Network, thinks he has a solution for the burden of EHRs. Chan uses \u003ca href=\"https://www.x.company/glass/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Glass\u003c/a>, with its tiny camera mounted on a device worn like eyeglasses, to stream audio and video of the patient to an offsite medical scribe. The scribe sees and hears what the doctor does, writing the notes that go into the electronic health record. This frees up the physician to give the patient her full attention. Doctors can communicate with their note-takers through a headset, asking them to retrieve test results and other data. The scribe responds via text message, which the physician sees in the Glass lens.\u003c/p>\n\u003caside class=\"pullquote alignright\">'You’re just adding more layers of cost and people to assist in the exam room.'\u003c/aside>\n\u003cp>“For patients, it’s better care because the doctors focus on them, and the doctors spend more time with them,\" Chan says. He says that because the doctor’s attention is not divided between the computer and the patient, records of the visit are more accurate.\u003c/p>\n\u003cp>The system is provided by a company called Augmedix, of which Sutter Health is an investor.\u003c/p>\n\u003cp>Currently about 100 Sutter doctors are using the system. After first deploying it among physicians in internal medicine, Sutter is now expanding it for use by specialists like dermatologists, podiatrists and orthopedists across its Northern California network.\u003c/p>\n\u003cp>“I mean, we have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?” says Chan.\u003c/p>\n\u003cp>\u003cstrong>Encounter at Dolores Park\u003c/strong>\u003c/p>\n\u003cp>Augmedix was founded in 2012, by Ian Shakil and Pelu Tran. Shakil, who is the CEO, says he got the idea after a chance encounter at San Francisco's Dolores Park with some Google employees who were working on Glass. \"They had Glass in their backpacks. And they let us try it on,\" he says.\u003c/p>\n\u003cp>[contextly_sidebar id=\"TXibesbDeLMGc9JYIC8IybWNpNcdvmaW\"]After the Google crew explained the product was intended for consumers, \"I got into a big argument with the group that this was really meant for doctors.\" (Glass was a notorious bust with the public, but is \u003ca href=\"https://www.wired.com/story/google-glass-2-is-here/\" target=\"_blank\" rel=\"noopener noreferrer\">now hitting its stride as a workplace tool.\u003c/a>)\u003c/p>\n\u003cp>Shakil, who knew from media reports and his own encounters with physicians that they were beleaguered with documentation requirements, says he became obsessed with the idea of using Glass as a solution. \"I couldn't sleep; I couldn't stop talking about it. I literally quit my job.\"\u003c/p>\n\u003cp>He then reeled in his friend Tran, who dropped out of his fourth year at medical school, and the two formed the company. Shakil says more than 1,000 doctors are currently using Augmedix across the U.S. , with the largest deployment by Sutter.\u003c/p>\n\u003cp>Besides Sutter, investors include health services company McKesson and Dignity Health network.\u003c/p>\n\u003cp>Sutter's Dr. Chan says the scribes provide a number of benefits, including reminding physicians to address issues they might otherwise miss.\u003c/p>\n\u003cp>“If you have shoulder pain and chest pain, for instance, well, if I forget to address the shoulder pain during the exam, I can get a subtle hint from the transcriptionist -- ‘Hey, you may want to address the shoulder pain, too.’ ”\u003c/p>\n\u003cp>Because doctors use shorthand when entering information in an EHR, Chan says, they often have to go back hours later and fill in the gaps; that isn't necessary when a third party is taking the notes in real-time.\u003c/p>\n\u003cp>\u003cstrong>'Oh, I Can See My Kid's Soccer Game'\u003c/strong>\u003c/p>\n\u003cp>About two-thirds of Augmedix's note-takers are located overseas, in India, the Dominican Republic and Sri Lanka, says CEO Shakil. But Adeeba Hasan, a full-time scribe for the company, works out of headquarters in San Francisco. Hasan says she's able to take 80 percent of the EHR workload off a doctor's hands. \"My doctors are able to leave and get home about two or three hours early,\" Hasan says. \"They definitely thank for me for little things like, 'Oh, I can see my kids' soccer game.' \"\u003c/p>\n\u003cp>She has scribed for 20 doctors, whose predominant perspective, she says, is that while EHRs are important, they don't require a medical degree to complete. She herself is applying to medical school and finds the experience valuable. \"I'm learning all about different medications and illnesses and how you talk to patients,\" she says.\u003c/p>\n\u003cp>\u003cstrong>A Doubter\u003c/strong>\u003c/p>\n\u003cp>So is this the future of medicine as we know it?\u003c/p>\n\u003cp>“Oh my God, I hope not,” says David Lansky, executive director of the Pacific Business Group on Health, a nonprofit consortium of private companies and public agencies working toward greater health care affordability and quality.\u003c/p>\n\u003cp>The Augmedix service generally ranges from $1,500 to $3,500 per physician, per month, according to Shakil. Lansky says fixing the dysfunctional health care system requires putting the brakes on runaway costs, and using expensive scribes does just the opposite.\u003c/p>\n\u003cp>“You’re just adding more layers of cost and people to assist in the exam room,” Lansky says.\u003c/p>\n\u003cp>He thinks the solution to the burden of EHRs is to lessen reporting requirements, from quality measures to insurance coding to language intended to fend off lawsuits\u003cb>.\u003c/b>\u003c/p>\n\u003cp>“The real problem is that administrative requirements are uncoordinated and useless,\" Lansky says. \"I mean, no one’s even looking at the quality measures physicians are required to key in.\"\u003c/p>\n\u003cp>“The two paths we want to pursue are to reduce reporting and improve EHR function. If everything’s in front of you, you can use your face time [with the patient] to really \u003cem>do\u003c/em> face time.”\u003c/p>\n\u003cp>\u003cstrong>What About the Creepiness Factor?\u003c/strong>\u003c/p>\n\u003cp>Might some patients, especially women, not take too kindly to having something as intimate as a medical exam observed by someone they don't know and can't see?\u003c/p>\n\u003cp>\"To be honest\u003cstrong>, \u003c/strong>\u003cspan class=\"s1\">when we first founded the business, we had no idea if this issue was going to be a show-stopper or not a big deal,\" says Shakil. \"We’ve since grown and we’ve learned that it’ s not actually a big deal.\" \u003c/span>\u003c/p>\n\u003cp>He says only 2 percent of patients have opted out so far, a rate that remains steady across all demographics, including sex.\u003c/p>\n\u003cp>Shakil says the audio-video stream is encrypted, so hacking is not an issue. \"We've penetration-tested it, and it's Fort Knox, basically.\" The scribes sit in what he calls an \"ultra-secure environment,\" with nothing in their pockets, video monitoring, and computers that can only run the company's application.\u003c/p>\n\u003cp>The doctor can also temporarily switch off the Glass feed by swiping or verbal command if there's something occurring the patient doesn't want transmitted. The light on the device changes color to indicate its no longer active, which the patient can see.\u003c/p>\n\u003cp>Interestingly enough, there is one small sub-group of patients who are opting out at a slightly greater rate.\u003c/p>\n\u003cp>\"It's a little bit higher around the Google campus than anywhere in the country,\" Shakil says.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Make of that what you will.\u003c/p>\n\n","blocks":[],"excerpt":"Some physicians are now using Google Glass to allow offsite scribes to see and listen in on patient exams in order to take notes required for electronic health records, freeing doctors up to focus on patients.","status":"publish","parent":0,"modified":1503508393,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":42,"wordCount":1436},"headData":{"title":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes | KQED","description":"Some physicians are now using Google Glass to allow offsite scribes to see and listen in on patient exams in order to take notes required for electronic health records, freeing doctors up to focus on patients.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"Article","headline":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes","datePublished":"2017-08-22T14:30:59.000Z","dateModified":"2017-08-23T17:13:13.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}},"disqusIdentifier":"434787 https://ww2.kqed.org/futureofyou/?p=434787","disqusUrl":"https://ww2.kqed.org/futureofyou/2017/08/22/why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass/","disqusTitle":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes","source":"Future of You","path":"/futureofyou/434787/why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>The familiar phrase, “The doctor will see you now,” is not what it used to be.\u003c/p>\n\u003cp>That's because during most exams, physicians are spending a good chunk of time not looking at the patient, but at the patient's electronic health record on a computer screen.\u003c/p>\n\u003caside class=\"pullquote alignright\">'We have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?'\u003c/aside>\n\u003cp>A 2016 \u003ca href=\"http://annals.org/aim/article/2546704/allocation-physician-time-ambulatory-practice-time-motion-study-4-specialties\" target=\"_blank\" rel=\"noopener noreferrer\"> study\u003c/a> in the \u003cem>Annals of Internal Medicine\u003c/em> found that physicians spent 37 percent of their time on\u003cstrong> \u003c/strong>a computer during exams.\u003c/p>\n\u003cp>The situation can be frustrating for patients, who don't think they are getting the doctor's full attention.\u003c/p>\n\u003cp>\"That most fundamental aspect of human communication, which is eye contact, now is being robbed from the medical encounter because of the electronic health record,\" says Dr. Lloyd Minor, dean of Stanford's medical school.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>While acknowledging the benefits of EHRs, which are meant to improve patient care by providing an easily accessible health history, physicians have also railed against the heavy amount of data entry they require. Physicians spend an estimated one to two hours after work completing EHRs and other \"desktop medicine\" requirements, according to the study in \u003cem>Annals of Internal Medicine.\u003c/em>\u003c/p>\n\u003cp>But now Dr. Albert Chan, the chief of digital patient experience for the Sutter Health Network, thinks he has a solution for the burden of EHRs. Chan uses \u003ca href=\"https://www.x.company/glass/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Glass\u003c/a>, with its tiny camera mounted on a device worn like eyeglasses, to stream audio and video of the patient to an offsite medical scribe. The scribe sees and hears what the doctor does, writing the notes that go into the electronic health record. This frees up the physician to give the patient her full attention. Doctors can communicate with their note-takers through a headset, asking them to retrieve test results and other data. The scribe responds via text message, which the physician sees in the Glass lens.\u003c/p>\n\u003caside class=\"pullquote alignright\">'You’re just adding more layers of cost and people to assist in the exam room.'\u003c/aside>\n\u003cp>“For patients, it’s better care because the doctors focus on them, and the doctors spend more time with them,\" Chan says. He says that because the doctor’s attention is not divided between the computer and the patient, records of the visit are more accurate.\u003c/p>\n\u003cp>The system is provided by a company called Augmedix, of which Sutter Health is an investor.\u003c/p>\n\u003cp>Currently about 100 Sutter doctors are using the system. After first deploying it among physicians in internal medicine, Sutter is now expanding it for use by specialists like dermatologists, podiatrists and orthopedists across its Northern California network.\u003c/p>\n\u003cp>“I mean, we have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?” says Chan.\u003c/p>\n\u003cp>\u003cstrong>Encounter at Dolores Park\u003c/strong>\u003c/p>\n\u003cp>Augmedix was founded in 2012, by Ian Shakil and Pelu Tran. Shakil, who is the CEO, says he got the idea after a chance encounter at San Francisco's Dolores Park with some Google employees who were working on Glass. \"They had Glass in their backpacks. And they let us try it on,\" he says.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>After the Google crew explained the product was intended for consumers, \"I got into a big argument with the group that this was really meant for doctors.\" (Glass was a notorious bust with the public, but is \u003ca href=\"https://www.wired.com/story/google-glass-2-is-here/\" target=\"_blank\" rel=\"noopener noreferrer\">now hitting its stride as a workplace tool.\u003c/a>)\u003c/p>\n\u003cp>Shakil, who knew from media reports and his own encounters with physicians that they were beleaguered with documentation requirements, says he became obsessed with the idea of using Glass as a solution. \"I couldn't sleep; I couldn't stop talking about it. I literally quit my job.\"\u003c/p>\n\u003cp>He then reeled in his friend Tran, who dropped out of his fourth year at medical school, and the two formed the company. Shakil says more than 1,000 doctors are currently using Augmedix across the U.S. , with the largest deployment by Sutter.\u003c/p>\n\u003cp>Besides Sutter, investors include health services company McKesson and Dignity Health network.\u003c/p>\n\u003cp>Sutter's Dr. Chan says the scribes provide a number of benefits, including reminding physicians to address issues they might otherwise miss.\u003c/p>\n\u003cp>“If you have shoulder pain and chest pain, for instance, well, if I forget to address the shoulder pain during the exam, I can get a subtle hint from the transcriptionist -- ‘Hey, you may want to address the shoulder pain, too.’ ”\u003c/p>\n\u003cp>Because doctors use shorthand when entering information in an EHR, Chan says, they often have to go back hours later and fill in the gaps; that isn't necessary when a third party is taking the notes in real-time.\u003c/p>\n\u003cp>\u003cstrong>'Oh, I Can See My Kid's Soccer Game'\u003c/strong>\u003c/p>\n\u003cp>About two-thirds of Augmedix's note-takers are located overseas, in India, the Dominican Republic and Sri Lanka, says CEO Shakil. But Adeeba Hasan, a full-time scribe for the company, works out of headquarters in San Francisco. Hasan says she's able to take 80 percent of the EHR workload off a doctor's hands. \"My doctors are able to leave and get home about two or three hours early,\" Hasan says. \"They definitely thank for me for little things like, 'Oh, I can see my kids' soccer game.' \"\u003c/p>\n\u003cp>She has scribed for 20 doctors, whose predominant perspective, she says, is that while EHRs are important, they don't require a medical degree to complete. She herself is applying to medical school and finds the experience valuable. \"I'm learning all about different medications and illnesses and how you talk to patients,\" she says.\u003c/p>\n\u003cp>\u003cstrong>A Doubter\u003c/strong>\u003c/p>\n\u003cp>So is this the future of medicine as we know it?\u003c/p>\n\u003cp>“Oh my God, I hope not,” says David Lansky, executive director of the Pacific Business Group on Health, a nonprofit consortium of private companies and public agencies working toward greater health care affordability and quality.\u003c/p>\n\u003cp>The Augmedix service generally ranges from $1,500 to $3,500 per physician, per month, according to Shakil. Lansky says fixing the dysfunctional health care system requires putting the brakes on runaway costs, and using expensive scribes does just the opposite.\u003c/p>\n\u003cp>“You’re just adding more layers of cost and people to assist in the exam room,” Lansky says.\u003c/p>\n\u003cp>He thinks the solution to the burden of EHRs is to lessen reporting requirements, from quality measures to insurance coding to language intended to fend off lawsuits\u003cb>.\u003c/b>\u003c/p>\n\u003cp>“The real problem is that administrative requirements are uncoordinated and useless,\" Lansky says. \"I mean, no one’s even looking at the quality measures physicians are required to key in.\"\u003c/p>\n\u003cp>“The two paths we want to pursue are to reduce reporting and improve EHR function. If everything’s in front of you, you can use your face time [with the patient] to really \u003cem>do\u003c/em> face time.”\u003c/p>\n\u003cp>\u003cstrong>What About the Creepiness Factor?\u003c/strong>\u003c/p>\n\u003cp>Might some patients, especially women, not take too kindly to having something as intimate as a medical exam observed by someone they don't know and can't see?\u003c/p>\n\u003cp>\"To be honest\u003cstrong>, \u003c/strong>\u003cspan class=\"s1\">when we first founded the business, we had no idea if this issue was going to be a show-stopper or not a big deal,\" says Shakil. \"We’ve since grown and we’ve learned that it’ s not actually a big deal.\" \u003c/span>\u003c/p>\n\u003cp>He says only 2 percent of patients have opted out so far, a rate that remains steady across all demographics, including sex.\u003c/p>\n\u003cp>Shakil says the audio-video stream is encrypted, so hacking is not an issue. \"We've penetration-tested it, and it's Fort Knox, basically.\" The scribes sit in what he calls an \"ultra-secure environment,\" with nothing in their pockets, video monitoring, and computers that can only run the company's application.\u003c/p>\n\u003cp>The doctor can also temporarily switch off the Glass feed by swiping or verbal command if there's something occurring the patient doesn't want transmitted. The light on the device changes color to indicate its no longer active, which the patient can see.\u003c/p>\n\u003cp>Interestingly enough, there is one small sub-group of patients who are opting out at a slightly greater rate.\u003c/p>\n\u003cp>\"It's a little bit higher around the Google campus than anywhere in the country,\" Shakil says.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Make of that what you will.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/futureofyou/434787/why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass","authors":["8656","80"],"categories":["futureofyou_452","futureofyou_1062","futureofyou_1","futureofyou_73"],"tags":["futureofyou_1338","futureofyou_190","futureofyou_1336","futureofyou_794","futureofyou_1275","futureofyou_226"],"featImg":"futureofyou_434987","label":"source_futureofyou_434787"},"futureofyou_418097":{"type":"posts","id":"futureofyou_418097","meta":{"index":"posts_1591205157","site":"futureofyou","id":"418097","score":null,"sort":[1499877201000]},"guestAuthors":[],"slug":"google-glass-feed-connects-the-blind-with-remote-human-guides","title":"Through Google Glass, Remote Helper Sees What Blind Person Can't","publishDate":1499877201,"format":"standard","headTitle":"KQED Future of You | KQED Science","labelTerm":{},"content":"\u003cp>The first thing I do is put on Google Glass, its tiny camera situated over my right eye.\u003c/p>\n\u003cp>A MiFi — a personal wireless hotspot — goes into my pocket. I pop in earbuds connected to a smartphone. Then I close my eyes. I am trying to simulate, for this demonstration, what it's like to navigate without being able to see.\u003c/p>\n\u003caside class=\"alignright\">Finding a cafe, describing a museum exhibit, or helping someone fold origami -- a new service guides blind people by connecting them with live agents who view their surroundings through smartglasses like Google Glass.\u003c/aside>\n\u003cp>All geared up, I am now ready for my test run. \u003ca href=\"https://aira.io/#service\" target=\"_blank\" rel=\"noopener noreferrer\">Aira\u003c/a>, based in San Diego, is a paid service that offers \"visual interpretation\" for the blind and visually impaired. With a smartphone app, Aira users connect with a remote agent who sees through any one of four types of smartglasses and describes the client's environment to her. Employees say the service, which became available in March, is like \u003ca href=\"https://www.theatlantic.com/business/archive/2016/04/onstar/480471/\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">OnStar\u003c/span>\u003c/a>\u003cspan class=\"m-6819587429447741435apple-converted-space\"> \u003c/span>for the blind — or maybe like having your own personal “\u003ca href=\"http://24.wikia.com/wiki/Chloe_O%27Brian\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">Chloe\u003c/span>\u003c/a>,” the intelligence analyst on the TV show \"24\" who often remotely assists hero Jack Bauer.\u003c/p>\n\u003cp>I summon \u003cem>my\u003c/em> Chloe using the Aira interface, which consists of a giant blue button. All I have to do is tap anywhere on the phone's display.\u003c/p>\n\u003cp>“Thank you for calling Aira,” a friendly voice says. “How can I help you?”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>This is Andy Del Valle, my agent, and, for as long as I need him, my long-distance eyes. Del Valle — sitting in front of his laptop — can now see through my Google Glass feed. As I scan my surroundings, he sees Amy Bernal, the company’s vice president of customer experience, who has helped get me outfitted; then I lower my head so he can see the path before my feet.\u003c/p>\n\u003cp>Thanks to my GPS connection, Del Valle is also able to locate me using Google Maps. We’re on the campus of San Francisco State University, for me unfamiliar turf. I ask him to direct me to the nearest cafe.\u003c/p>\n\u003cp>Within seconds, he's produced a route.\u003c/p>\n\u003cp>Granted, we’re approximating the Aira experience; I’m a sighted person with no orientation and mobility training, and I'm not using a dog or cane, as regular users do. I am, to put it gently, perhaps not the most graceful mover Del Valle has ever assisted. But he is cheerful as he offers me directions, like to turn left toward 11 o’clock. As I walk, he offers environmental cues, telling me to turn when I feel the slope of the sidewalk level out, or when I can feel the sun as I emerge from a nearby building’s shadow.\u003c/p>\n\u003cp>I quickly grow to trust his voice in my ear.\u003c/p>\n\u003cp>After a short walk, I hear music and a cash register — we’ve arrived at our destination. I want to order an iced coffee; Del Valle asks me to turn so he can scan a posted menu.\u003c/p>\n\u003cfigure id=\"attachment_424306\" class=\"wp-caption alignleft\" style=\"max-width: 292px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-e1499819013990.jpg\">\u003cimg class=\"wp-image-424306\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-1020x1360.jpg\" alt=\"\" width=\"292\" height=\"390\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Orientation and mobility specialist using Aira at the International Mobility Conference in 2016. (Courtesy Aira)\u003c/figcaption>\u003c/figure>\n\u003cp>“Taking picture,” an automated voice intones as Del Valle grabs a shot from the camera feed and zooms in. He also pulls up a more detailed menu online and gives me a rundown of options — espresso? Blended java drink? — and a headcount of how many people are in line.\u003c/p>\n\u003cp>Del Valle is among the 33 agents working that day, covering customers across the United States. The service runs from 4 a.m. to 10 p.m., Pacific time or 7 a.m.to 1 a.m. Eastern, and clients subscribe to a monthly plan or a package of minutes. (The monthly plans go from $89 to $329, depending on \u003ca href=\"https://aira.io/plans\" target=\"_blank\" rel=\"noopener noreferrer\">level of service\u003c/a>.\u003cstrong>) \u003c/strong>Each user gets a personal profile that lists details like allergies, so an agent can warn someone allergic to shellfish, for example, that there’s shrimp salad on the potluck table. The company says it has \"hundreds\" of clients.\u003c/p>\n\u003cp>Bernal, the customer experience VP, is also an agent, and she's set up shop for the afternoon in the campus’ special education department. The calls she fields run from the mundane (a man looking for a trash can while cleaning up after his guide dog) to the complicated (a lost woman with bad directions from a passerby can't find her bus stop.) “You'll never know until you pick up the call,” Bernal says.\u003c/p>\n\u003caside class=\"pullquote alignright\">'There are hundreds of thousands of very clever and efficient solutions that don’t involve sight.'\u003ccite>Bryan Bashin, LightHouse for the Blind and Visually Impaired\u003c/cite>\u003c/aside>\n\u003cp>Sometimes they get a strange one — Bernal recalls an agent being asked to help a user do origami, having to hastily grab some paper and fold along. But most are the stuff of ordinary life: setting up the cable box, checking the expiration date on the milk, matching a shirt and tie.\u003c/p>\n\u003cp>Tiffany Manosh, president of the River City Chapter of the National Federation of the Blind, in Sacramento, has been using Aira for about a year. She likes it for tasks that involve browsing, like shopping. Sure, she could ask a clerk for help, but “they go directly to whatever item we’ve asked for,” she says. “Well, what if I want to see maybe what’s on sale?”\u003c/p>\n\u003cp>At a natural history museum, she once had an agent describe the exhibits. A docent could have done that — if she’d booked one a month in advance. “Sighted people don’t have to do that, so why should we?” she asks. “Aira gives us the freedom to be able to really integrate and do things at our own time — when we want to, and where we want to go.” An agent even helped her find her father’s gravesite at Arlington National Cemetery. “It was a very emotional and just phenomenal feeling to be able to do it on my own time,” says Manosh.\u003c/p>\n\u003cp>Aira, based in San Diego, test-launched three years ago with 200 beta users. Among them was Victorville resident Michael Hingson, who has been blind since birth and recently became the company’s director of strategic sales. “Aira is not helping a blind person see,” Hingson says. “Aira is giving me information that the sighted world has not learned to provide to us.”\u003c/p>\n\u003cp>For example, on emails or websites, those who are visually impaired might use a screen reader that speaks the text aloud. For printed materials, they might try a phone app like the \u003ca href=\"http://www.knfbreader.com/\" target=\"_blank\" rel=\"noopener noreferrer\">KNFB Reader\u003c/a>, which translates text using optical character recognition. But those don’t cover everything. Hingson recalls trying to assemble a laundry cart and discovering the instructions were in pictures, which his reader couldn’t decipher. So he called Aira. The agent zoomed in on the cart’s bar code and found assembly instructions on the internet. In a half-hour, Hingson said, “I had a working laundry cart.”\u003c/p>\n\u003cp>Aira agents are trained to give factual information without offering advice, deferring to the user’s orientation and mobility training. “What I don’t want is an agent telling me it’s safe to cross the street — because the agent doesn't \u003cem>know\u003c/em> it’s safe to cross the street,” says Hingson. “That should be my choice.”\u003c/p>\n\u003cp>Learning to give the right information is a balancing act, says Bernal. “When agents first start, they feel like they have to say every little thing that is in any remote path of a user,” she says. But a person’s dog or cane will help them avoid obstacles. Instead, it might be more useful to offer social information, like where the empty seat in the room is, or whether the driver greeting you at the airport is smiling and waving you over.\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=Jxkq-Ta0tv4&ab_channel=KansasCityStarVideo\u003c/p>\n\u003cp>\u003cstrong>Free Services\u003c/strong>\u003c/p>\n\u003cp>Bryan Bashin, CEO of the training and advocacy group \u003ca href=\"http://lighthouse-sf.org/\">LightHouse for the Blind and Visually Impaired\u003c/a>, in San Francisco, has tried Aira, and points out that while it’s the first such for-profit service, it’s not the first visual interpretation app.\u003c/p>\n\u003cp>Once the iPhone debuted, he says, “a lot of people had the same idea at the same time.” He sometimes uses \u003ca href=\"http://bemyeyes.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Be My Eyes\u003c/a>, a free worldwide service powered by volunteers who assist by cellphone video chat. The free app \u003ca href=\"http://taptapseeapp.com/\" target=\"_blank\" rel=\"noopener noreferrer\">TapTapSee\u003c/a> identifies the content of still photos and speaks it aloud. And people can also improvise by simply Facetiming with friends or relatives. Bashin says these solutions are more accessible to low-income people than Aira’s paid service, although they lack some of the features — smartglasses, GPS mapping, agents trained to work with the blind. But what they all have in common, Bashin says, “is the world is still not 100 percent accessible for blind people.”\u003c/p>\n\u003cp>Bashin says that dialing a sighted person can be especially helpful when optical character readers fail, noting they are often thwarted by glare (think thermostat screens) or fancy script (think wine bottle labels or handwritten mail). But Bashin cautions against over-reliance on visual interpreters.\u003c/p>\n\u003cp>“When somebody first becomes blind, they think that the answers to the obstacles of blindness are to have someone see for you,” he says. Yet a person can skillfully use other senses, like touch and hearing, and low-tech solutions, like Braille. “There are hundreds of thousands of very clever and efficient solutions that don’t involve sight,” Bashin continues. “That’s what we teach at the LightHouse, and that’s what will get us through the day with a little bit of grace, so that we can reserve these technologies for when they really count. I'm a little bit afraid that new students will avoid learning what they need to learn to be competent blind people.”\u003c/p>\n\u003cp>While some Aira users prefer a paid agent — often for fear of imposing on others’ time — Bashin doesn't mind asking a stranger to steer him toward the check-in desk or describe what’s on the buffet, because that’s a social activity. “Yes, I’ll learn where the strawberries are, but I’ll also learn about \u003cem>them\u003c/em>. Now I’ve made a bridge to another person instead of isolating myself talking into a headset and some goggles,” he says.\u003c/p>\n\u003cp>But Manosh, from the Sacramento National Federation of the Blind chapter, disagrees that the service will encourage isolation or over-reliance. She calls Aira “a tool in my toolbox” that also includes her cane and her mobility training. “You don’t have to rely \u003cem>just\u003c/em> on it, and that’s the beauty of it,” she says.\u003c/p>\n\u003cfigure id=\"attachment_418103\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5.jpg\">\u003cimg class=\"wp-image-418103 size-large\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5-1020x680.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-960x640.jpg 960w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-520x347.jpg 520w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5.jpg 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Amy Bernal, Aira's vice president of customer experience, demonstrates what agents connected to the company's clients see on their screen -- a Google Map of the user's location with an inset of the video stream coming from their glasses or phone. (Kara Platoni/KQED)\u003c/figcaption>\u003c/figure>\n\u003caside class=\"pullquote alignright\">'I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before. You realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.'\u003ccite>Amy Bernal, Aira’s vice president of customer experience\u003c/cite>\u003c/aside>\n\u003cp>The next phase of Aira’s development will be to turn some tasks over to a machine. At first, Bernal says, the AI will likely assist the agent. Later, it might guide people through routine tasks, like daily commutes. Or it might replace agents in sensitive situations, while users are in restrooms or dealing with finances, for instance. (Currently, users can go into “privacy mode” with no video or audio, or hang up and call back.)\u003c/p>\n\u003cp>Hingson imagines sending a shopping list to Aira, and having the AI map his path through the store and check barcodes to confirm that he's grabbed the right items. He’d also like Aira integration with Facebook, so the system could use facial recognition to let him know if his friends are nearby.\u003c/p>\n\u003cp>For now, employees like Bernal are happy to assist with just about everything, although she notes that there’s one oddly sci-fi effect of seeing the world through someone else’s lenses.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>“I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before,’ ” she says. “But you realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.”\u003c/p>\n\n","blocks":[],"excerpt":"Finding a cafe, describing a museum exhibit or helping someone fold origami -- a new service helps blind people navigate by linking them with live agents who view their surroundings through smartglasses like Google Glass.","status":"publish","parent":0,"modified":1510960658,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":34,"wordCount":2315},"headData":{"title":"Through Google Glass, Remote Helper Sees What Blind Person Can't | KQED","description":"Finding a cafe, describing a museum exhibit or helping someone fold origami -- a new service helps blind people navigate by linking them with live agents who view their surroundings through smartglasses like Google Glass.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"Article","headline":"Through Google Glass, Remote Helper Sees What Blind Person Can't","datePublished":"2017-07-12T16:33:21.000Z","dateModified":"2017-11-17T23:17:38.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}},"disqusIdentifier":"418097 https://ww2.kqed.org/futureofyou/?p=418097","disqusUrl":"https://ww2.kqed.org/futureofyou/2017/07/12/google-glass-feed-connects-the-blind-with-remote-human-guides/","disqusTitle":"Through Google Glass, Remote Helper Sees What Blind Person Can't","source":"KQED Future of You","nprByline":"Kara Platoni\u003cbr />Future of You","path":"/futureofyou/418097/google-glass-feed-connects-the-blind-with-remote-human-guides","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>The first thing I do is put on Google Glass, its tiny camera situated over my right eye.\u003c/p>\n\u003cp>A MiFi — a personal wireless hotspot — goes into my pocket. I pop in earbuds connected to a smartphone. Then I close my eyes. I am trying to simulate, for this demonstration, what it's like to navigate without being able to see.\u003c/p>\n\u003caside class=\"alignright\">Finding a cafe, describing a museum exhibit, or helping someone fold origami -- a new service guides blind people by connecting them with live agents who view their surroundings through smartglasses like Google Glass.\u003c/aside>\n\u003cp>All geared up, I am now ready for my test run. \u003ca href=\"https://aira.io/#service\" target=\"_blank\" rel=\"noopener noreferrer\">Aira\u003c/a>, based in San Diego, is a paid service that offers \"visual interpretation\" for the blind and visually impaired. With a smartphone app, Aira users connect with a remote agent who sees through any one of four types of smartglasses and describes the client's environment to her. Employees say the service, which became available in March, is like \u003ca href=\"https://www.theatlantic.com/business/archive/2016/04/onstar/480471/\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">OnStar\u003c/span>\u003c/a>\u003cspan class=\"m-6819587429447741435apple-converted-space\"> \u003c/span>for the blind — or maybe like having your own personal “\u003ca href=\"http://24.wikia.com/wiki/Chloe_O%27Brian\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">Chloe\u003c/span>\u003c/a>,” the intelligence analyst on the TV show \"24\" who often remotely assists hero Jack Bauer.\u003c/p>\n\u003cp>I summon \u003cem>my\u003c/em> Chloe using the Aira interface, which consists of a giant blue button. All I have to do is tap anywhere on the phone's display.\u003c/p>\n\u003cp>“Thank you for calling Aira,” a friendly voice says. “How can I help you?”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>This is Andy Del Valle, my agent, and, for as long as I need him, my long-distance eyes. Del Valle — sitting in front of his laptop — can now see through my Google Glass feed. As I scan my surroundings, he sees Amy Bernal, the company’s vice president of customer experience, who has helped get me outfitted; then I lower my head so he can see the path before my feet.\u003c/p>\n\u003cp>Thanks to my GPS connection, Del Valle is also able to locate me using Google Maps. We’re on the campus of San Francisco State University, for me unfamiliar turf. I ask him to direct me to the nearest cafe.\u003c/p>\n\u003cp>Within seconds, he's produced a route.\u003c/p>\n\u003cp>Granted, we’re approximating the Aira experience; I’m a sighted person with no orientation and mobility training, and I'm not using a dog or cane, as regular users do. I am, to put it gently, perhaps not the most graceful mover Del Valle has ever assisted. But he is cheerful as he offers me directions, like to turn left toward 11 o’clock. As I walk, he offers environmental cues, telling me to turn when I feel the slope of the sidewalk level out, or when I can feel the sun as I emerge from a nearby building’s shadow.\u003c/p>\n\u003cp>I quickly grow to trust his voice in my ear.\u003c/p>\n\u003cp>After a short walk, I hear music and a cash register — we’ve arrived at our destination. I want to order an iced coffee; Del Valle asks me to turn so he can scan a posted menu.\u003c/p>\n\u003cfigure id=\"attachment_424306\" class=\"wp-caption alignleft\" style=\"max-width: 292px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-e1499819013990.jpg\">\u003cimg class=\"wp-image-424306\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-1020x1360.jpg\" alt=\"\" width=\"292\" height=\"390\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Orientation and mobility specialist using Aira at the International Mobility Conference in 2016. (Courtesy Aira)\u003c/figcaption>\u003c/figure>\n\u003cp>“Taking picture,” an automated voice intones as Del Valle grabs a shot from the camera feed and zooms in. He also pulls up a more detailed menu online and gives me a rundown of options — espresso? Blended java drink? — and a headcount of how many people are in line.\u003c/p>\n\u003cp>Del Valle is among the 33 agents working that day, covering customers across the United States. The service runs from 4 a.m. to 10 p.m., Pacific time or 7 a.m.to 1 a.m. Eastern, and clients subscribe to a monthly plan or a package of minutes. (The monthly plans go from $89 to $329, depending on \u003ca href=\"https://aira.io/plans\" target=\"_blank\" rel=\"noopener noreferrer\">level of service\u003c/a>.\u003cstrong>) \u003c/strong>Each user gets a personal profile that lists details like allergies, so an agent can warn someone allergic to shellfish, for example, that there’s shrimp salad on the potluck table. The company says it has \"hundreds\" of clients.\u003c/p>\n\u003cp>Bernal, the customer experience VP, is also an agent, and she's set up shop for the afternoon in the campus’ special education department. The calls she fields run from the mundane (a man looking for a trash can while cleaning up after his guide dog) to the complicated (a lost woman with bad directions from a passerby can't find her bus stop.) “You'll never know until you pick up the call,” Bernal says.\u003c/p>\n\u003caside class=\"pullquote alignright\">'There are hundreds of thousands of very clever and efficient solutions that don’t involve sight.'\u003ccite>Bryan Bashin, LightHouse for the Blind and Visually Impaired\u003c/cite>\u003c/aside>\n\u003cp>Sometimes they get a strange one — Bernal recalls an agent being asked to help a user do origami, having to hastily grab some paper and fold along. But most are the stuff of ordinary life: setting up the cable box, checking the expiration date on the milk, matching a shirt and tie.\u003c/p>\n\u003cp>Tiffany Manosh, president of the River City Chapter of the National Federation of the Blind, in Sacramento, has been using Aira for about a year. She likes it for tasks that involve browsing, like shopping. Sure, she could ask a clerk for help, but “they go directly to whatever item we’ve asked for,” she says. “Well, what if I want to see maybe what’s on sale?”\u003c/p>\n\u003cp>At a natural history museum, she once had an agent describe the exhibits. A docent could have done that — if she’d booked one a month in advance. “Sighted people don’t have to do that, so why should we?” she asks. “Aira gives us the freedom to be able to really integrate and do things at our own time — when we want to, and where we want to go.” An agent even helped her find her father’s gravesite at Arlington National Cemetery. “It was a very emotional and just phenomenal feeling to be able to do it on my own time,” says Manosh.\u003c/p>\n\u003cp>Aira, based in San Diego, test-launched three years ago with 200 beta users. Among them was Victorville resident Michael Hingson, who has been blind since birth and recently became the company’s director of strategic sales. “Aira is not helping a blind person see,” Hingson says. “Aira is giving me information that the sighted world has not learned to provide to us.”\u003c/p>\n\u003cp>For example, on emails or websites, those who are visually impaired might use a screen reader that speaks the text aloud. For printed materials, they might try a phone app like the \u003ca href=\"http://www.knfbreader.com/\" target=\"_blank\" rel=\"noopener noreferrer\">KNFB Reader\u003c/a>, which translates text using optical character recognition. But those don’t cover everything. Hingson recalls trying to assemble a laundry cart and discovering the instructions were in pictures, which his reader couldn’t decipher. So he called Aira. The agent zoomed in on the cart’s bar code and found assembly instructions on the internet. In a half-hour, Hingson said, “I had a working laundry cart.”\u003c/p>\n\u003cp>Aira agents are trained to give factual information without offering advice, deferring to the user’s orientation and mobility training. “What I don’t want is an agent telling me it’s safe to cross the street — because the agent doesn't \u003cem>know\u003c/em> it’s safe to cross the street,” says Hingson. “That should be my choice.”\u003c/p>\n\u003cp>Learning to give the right information is a balancing act, says Bernal. “When agents first start, they feel like they have to say every little thing that is in any remote path of a user,” she says. But a person’s dog or cane will help them avoid obstacles. Instead, it might be more useful to offer social information, like where the empty seat in the room is, or whether the driver greeting you at the airport is smiling and waving you over.\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/Jxkq-Ta0tv4'\n title='//www.youtube.com/embed/Jxkq-Ta0tv4'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>\u003cstrong>Free Services\u003c/strong>\u003c/p>\n\u003cp>Bryan Bashin, CEO of the training and advocacy group \u003ca href=\"http://lighthouse-sf.org/\">LightHouse for the Blind and Visually Impaired\u003c/a>, in San Francisco, has tried Aira, and points out that while it’s the first such for-profit service, it’s not the first visual interpretation app.\u003c/p>\n\u003cp>Once the iPhone debuted, he says, “a lot of people had the same idea at the same time.” He sometimes uses \u003ca href=\"http://bemyeyes.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Be My Eyes\u003c/a>, a free worldwide service powered by volunteers who assist by cellphone video chat. The free app \u003ca href=\"http://taptapseeapp.com/\" target=\"_blank\" rel=\"noopener noreferrer\">TapTapSee\u003c/a> identifies the content of still photos and speaks it aloud. And people can also improvise by simply Facetiming with friends or relatives. Bashin says these solutions are more accessible to low-income people than Aira’s paid service, although they lack some of the features — smartglasses, GPS mapping, agents trained to work with the blind. But what they all have in common, Bashin says, “is the world is still not 100 percent accessible for blind people.”\u003c/p>\n\u003cp>Bashin says that dialing a sighted person can be especially helpful when optical character readers fail, noting they are often thwarted by glare (think thermostat screens) or fancy script (think wine bottle labels or handwritten mail). But Bashin cautions against over-reliance on visual interpreters.\u003c/p>\n\u003cp>“When somebody first becomes blind, they think that the answers to the obstacles of blindness are to have someone see for you,” he says. Yet a person can skillfully use other senses, like touch and hearing, and low-tech solutions, like Braille. “There are hundreds of thousands of very clever and efficient solutions that don’t involve sight,” Bashin continues. “That’s what we teach at the LightHouse, and that’s what will get us through the day with a little bit of grace, so that we can reserve these technologies for when they really count. I'm a little bit afraid that new students will avoid learning what they need to learn to be competent blind people.”\u003c/p>\n\u003cp>While some Aira users prefer a paid agent — often for fear of imposing on others’ time — Bashin doesn't mind asking a stranger to steer him toward the check-in desk or describe what’s on the buffet, because that’s a social activity. “Yes, I’ll learn where the strawberries are, but I’ll also learn about \u003cem>them\u003c/em>. Now I’ve made a bridge to another person instead of isolating myself talking into a headset and some goggles,” he says.\u003c/p>\n\u003cp>But Manosh, from the Sacramento National Federation of the Blind chapter, disagrees that the service will encourage isolation or over-reliance. She calls Aira “a tool in my toolbox” that also includes her cane and her mobility training. “You don’t have to rely \u003cem>just\u003c/em> on it, and that’s the beauty of it,” she says.\u003c/p>\n\u003cfigure id=\"attachment_418103\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5.jpg\">\u003cimg class=\"wp-image-418103 size-large\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5-1020x680.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-960x640.jpg 960w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-520x347.jpg 520w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5.jpg 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Amy Bernal, Aira's vice president of customer experience, demonstrates what agents connected to the company's clients see on their screen -- a Google Map of the user's location with an inset of the video stream coming from their glasses or phone. (Kara Platoni/KQED)\u003c/figcaption>\u003c/figure>\n\u003caside class=\"pullquote alignright\">'I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before. You realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.'\u003ccite>Amy Bernal, Aira’s vice president of customer experience\u003c/cite>\u003c/aside>\n\u003cp>The next phase of Aira’s development will be to turn some tasks over to a machine. At first, Bernal says, the AI will likely assist the agent. Later, it might guide people through routine tasks, like daily commutes. Or it might replace agents in sensitive situations, while users are in restrooms or dealing with finances, for instance. (Currently, users can go into “privacy mode” with no video or audio, or hang up and call back.)\u003c/p>\n\u003cp>Hingson imagines sending a shopping list to Aira, and having the AI map his path through the store and check barcodes to confirm that he's grabbed the right items. He’d also like Aira integration with Facebook, so the system could use facial recognition to let him know if his friends are nearby.\u003c/p>\n\u003cp>For now, employees like Bernal are happy to assist with just about everything, although she notes that there’s one oddly sci-fi effect of seeing the world through someone else’s lenses.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before,’ ” she says. “But you realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.”\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/futureofyou/418097/google-glass-feed-connects-the-blind-with-remote-human-guides","authors":["byline_futureofyou_418097"],"categories":["futureofyou_452","futureofyou_1062","futureofyou_1","futureofyou_73"],"tags":["futureofyou_1130","futureofyou_1275","futureofyou_226"],"featImg":"futureofyou_424272","label":"source_futureofyou_418097"},"futureofyou_138396":{"type":"posts","id":"futureofyou_138396","meta":{"index":"posts_1591205157","site":"futureofyou","id":"138396","score":null,"sort":[1466715654000]},"guestAuthors":[],"slug":"google-glass-flopped-but-kids-with-autism-are-using-it-to-learn-emotions","title":"Google Glass Flopped. But Kids With Autism Are Using It to Recognize Emotions","publishDate":1466715654,"format":"standard","headTitle":"KQED Future of You | KQED Science","labelTerm":{},"content":"\u003cp>Gabby Warner coveted a Google Glass headset when it first became available so she could search the web. But now, she's using it for a more profound\u003cb> \u003c/b>purpose.\u003c/p>\n\u003cp>\"It’s helped me to understand some people’s emotions,\" says Warner, who has autism. \"I can tell when a friend is upset better now than I could before.\"\u003c/p>\n\u003caside class=\"pullquote alignright\">“I can tell when a friend is upset better now than I could before.”\u003ccite>Gabby Warner\u003c/cite>\u003c/aside>\n\u003cp>The 14-year-old attends Westmont High School in Campbell, California and is one of the first study participants in Stanford's Autism Glass Project. Currently, children ages six to 17 are participating, and researchers are \u003ca href=\"http://autismglass.stanford.edu/\" target=\"_blank\">looking for\u003c/a> more volunteers for the next phase.\u003c/p>\n\u003cp>The goal is to validate the technology as a learning aid that helps students recognize human emotions.\u003c/p>\n\u003cp>Some children with autism struggle to understand social interactions, make eye contact or recognize facial expressions. So the Stanford researchers developed facial-recognition software specifically for Glass. The software acts as a coach, helping the kids search for and correctly identify emotions expressed on people's faces.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The technology could impact millions of children. In 2014, one in 68 children was diagnosed with autism, according to \u003ca href=\"http://www.cdc.gov/media/releases/2014/p0327-autism-spectrum-disorder.html\" target=\"_blank\">a report \u003c/a>from the Centers for Disease Control and Prevention. That's up about 30 percent from the previous estimate in 2012.\u003c/p>\n\u003cp>Early results of the Stanford study have shown benefits.\u003c/p>\n\u003cfigure id=\"attachment_141584\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Gabby_tutorial_lighter.jpg\" rel=\"attachment wp-att-141584\">\u003cimg class=\"size-medium wp-image-141584\" src=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Gabby_tutorial_lighter-800x533.jpg\" alt=\"Study manager Beth McCarthy shows study participant Gabby Warner new features on the smartphone app that connects to Google Glass.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-400x267.jpg 400w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-1920x1280.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-960x640.jpg 960w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Study manager Beth McCarthy shows study participant Gabby Warner new features on the smartphone app that connects to Google Glass. \u003ccite>(Lindsey Hoshaw/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We are really seeing improvements in social acuity,\" says Stanford University associate professor of pediatrics Dennis Wall. Parents, he said, are also spending more focused therapeutic time with their kids.\u003c/p>\n\u003cp>Wall is leading the project with entrepreneur and Stanford University computer science undergrad Catalin Voss, at the \u003ca href=\"http://wall-lab.stanford.edu/\" target=\"_blank\">Wall Lab\u003c/a>, housed within \u003ca href=\"http://med.stanford.edu/\" target=\"_blank\">Stanford's School of Medicine\u003c/a>. The team started phase I clinical trials in February 2015 by having students wear Google Glass and an eye-tracker while they looked at a monitor.\u003c/p>\n\u003caside class=\"pullquote alignright\">Children in the study looked more frequently at people's faces and eyes and were better able to differentiate emotions.\u003c/aside>\n\u003cp>During phase I, the screen showed an image and then a list of seven emotions from which the kids could choose. The first round of images was used for a baseline test, where the kids tried to identify the emotions on their own; in the second round, Glass provided them with audio and visual cues, such as emoticons or playful sound effects, which were linked to different emotions.\u003c/p>\n\u003cp>In the third round, the students again identified the emotions on their own. Researchers wanted to see if they were any better at it having used Glass.\u003c/p>\n\u003cp>Wall said the participants could better differentiate the emotions they saw and were less likely to confuse emotions like surprise and fear. They also looked more frequently at people's faces and made more eye contact. (The researchers couldn't provide KQED statistics on the study because a published scientific paper is forthcoming.)\u003c/p>\n\u003cp>\"They were generally more socially confident,\" says Wall, \"and a side benefit is that they feel less isolated.\"\u003c/p>\n\u003cp>\u003cstrong>Taking Glass Home\u003c/strong>\u003c/p>\n\u003cp>But a lab setting is nothing like the real world. So the study is now sending children home with Glass to measure how they interact with their families and record changes in their social skills.\u003c/p>\n\u003cp>Over the course of four months, the kids and their families will participate in the therapy. During three 20-minute sessions per day, anything a child sees while wearing Glass is recorded and saved onto a smartphone app developed by the lab.\u003c/p>\n\u003cp>Kids and parents can then review the footage together, and the parents can point out the emotions they were feeling at specific moments. As this occurs, corresponding color-coded bars at the bottom of the screen are linked to those feelings. A red bar at the bottom of the screen means someone is upset, for example, and a yellow bar indicates they are happy. In the photo below, the blue dot is centered over a yellow bar.\u003c/p>\n\u003cfigure id=\"attachment_142201\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected.jpg\" rel=\"attachment wp-att-142201\">\u003cimg class=\"size-medium wp-image-142201\" src=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-800x450.jpg\" alt=\"The smartphone app that kids use to review human interaction color codes different facial expressions. \" width=\"800\" height=\"450\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-800x450.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-400x225.jpg 400w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-768x432.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-1180x664.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-1920x1080.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-960x540.jpg 960w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">The smartphone app that kids use to review human interaction color codes different facial expressions. \u003ccite>(Autism Glass Project)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>These color-coded videos help kids remember what emotions they saw and in what context.\u003c/p>\n\u003cp>\"As we do this face tracking, we start to develop some very quantifiable metrics that weren’t available in autism before,\" Voss says. \"Now we actually know how much you are looking at your mom.\" Potentially, he says, the lab could send a weekly eye contact report to families who want to know if there's been improvement.\u003c/p>\n\u003cp>Gabby Warner has been using Glass at home for almost two months, and it's helped her socialize at school.\u003c/p>\n\u003cp>\"I've been applying what I saw with the Google Glass to situations without the Google Glass,\" Warner says. \"I would see my friend’s face and it would look similar to one of the faces I saw on my parents when they were upset so then I could ask my friend, 'What happened?'”\u003c/p>\n\u003cp>The end goal is to make a product that is commercially available and medically reimbursable through health insurance. Researchers say they hope to have a new product could be on the market within two years.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"There are so many kids we have to reach,\" Wall says, \"not just kids in Silicon Valley but globally.\"\u003c/p>\n\n","blocks":[],"excerpt":"Stanford University researchers hope a learning aid they are testing for kids with autism will be commercially available within two years.","status":"publish","parent":0,"modified":1512958766,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":25,"wordCount":949},"headData":{"title":"Google Glass Flopped. But Kids With Autism Are Using It to Recognize Emotions | KQED","description":"Stanford University researchers hope a learning aid they are testing for kids with autism will be commercially available within two years.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"Article","headline":"Google Glass Flopped. But Kids With Autism Are Using It to Recognize Emotions","datePublished":"2016-06-23T21:00:54.000Z","dateModified":"2017-12-11T02:19:26.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}},"disqusIdentifier":"138396 http://ww2.kqed.org/futureofyou/?p=138396","disqusUrl":"https://ww2.kqed.org/futureofyou/2016/06/23/google-glass-flopped-but-kids-with-autism-are-using-it-to-learn-emotions/","disqusTitle":"Google Glass Flopped. But Kids With Autism Are Using It to Recognize Emotions","source":"Future of You","customPermalink":"2016/04/08/google-glass-flopped-but-kids-with-autism-are-using-it-to-learn-emotions/","path":"/futureofyou/138396/google-glass-flopped-but-kids-with-autism-are-using-it-to-learn-emotions","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Gabby Warner coveted a Google Glass headset when it first became available so she could search the web. But now, she's using it for a more profound\u003cb> \u003c/b>purpose.\u003c/p>\n\u003cp>\"It’s helped me to understand some people’s emotions,\" says Warner, who has autism. \"I can tell when a friend is upset better now than I could before.\"\u003c/p>\n\u003caside class=\"pullquote alignright\">“I can tell when a friend is upset better now than I could before.”\u003ccite>Gabby Warner\u003c/cite>\u003c/aside>\n\u003cp>The 14-year-old attends Westmont High School in Campbell, California and is one of the first study participants in Stanford's Autism Glass Project. Currently, children ages six to 17 are participating, and researchers are \u003ca href=\"http://autismglass.stanford.edu/\" target=\"_blank\">looking for\u003c/a> more volunteers for the next phase.\u003c/p>\n\u003cp>The goal is to validate the technology as a learning aid that helps students recognize human emotions.\u003c/p>\n\u003cp>Some children with autism struggle to understand social interactions, make eye contact or recognize facial expressions. So the Stanford researchers developed facial-recognition software specifically for Glass. The software acts as a coach, helping the kids search for and correctly identify emotions expressed on people's faces.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The technology could impact millions of children. In 2014, one in 68 children was diagnosed with autism, according to \u003ca href=\"http://www.cdc.gov/media/releases/2014/p0327-autism-spectrum-disorder.html\" target=\"_blank\">a report \u003c/a>from the Centers for Disease Control and Prevention. That's up about 30 percent from the previous estimate in 2012.\u003c/p>\n\u003cp>Early results of the Stanford study have shown benefits.\u003c/p>\n\u003cfigure id=\"attachment_141584\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Gabby_tutorial_lighter.jpg\" rel=\"attachment wp-att-141584\">\u003cimg class=\"size-medium wp-image-141584\" src=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Gabby_tutorial_lighter-800x533.jpg\" alt=\"Study manager Beth McCarthy shows study participant Gabby Warner new features on the smartphone app that connects to Google Glass.\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-400x267.jpg 400w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-1920x1280.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Gabby_tutorial_lighter-960x640.jpg 960w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Study manager Beth McCarthy shows study participant Gabby Warner new features on the smartphone app that connects to Google Glass. \u003ccite>(Lindsey Hoshaw/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\"We are really seeing improvements in social acuity,\" says Stanford University associate professor of pediatrics Dennis Wall. Parents, he said, are also spending more focused therapeutic time with their kids.\u003c/p>\n\u003cp>Wall is leading the project with entrepreneur and Stanford University computer science undergrad Catalin Voss, at the \u003ca href=\"http://wall-lab.stanford.edu/\" target=\"_blank\">Wall Lab\u003c/a>, housed within \u003ca href=\"http://med.stanford.edu/\" target=\"_blank\">Stanford's School of Medicine\u003c/a>. The team started phase I clinical trials in February 2015 by having students wear Google Glass and an eye-tracker while they looked at a monitor.\u003c/p>\n\u003caside class=\"pullquote alignright\">Children in the study looked more frequently at people's faces and eyes and were better able to differentiate emotions.\u003c/aside>\n\u003cp>During phase I, the screen showed an image and then a list of seven emotions from which the kids could choose. The first round of images was used for a baseline test, where the kids tried to identify the emotions on their own; in the second round, Glass provided them with audio and visual cues, such as emoticons or playful sound effects, which were linked to different emotions.\u003c/p>\n\u003cp>In the third round, the students again identified the emotions on their own. Researchers wanted to see if they were any better at it having used Glass.\u003c/p>\n\u003cp>Wall said the participants could better differentiate the emotions they saw and were less likely to confuse emotions like surprise and fear. They also looked more frequently at people's faces and made more eye contact. (The researchers couldn't provide KQED statistics on the study because a published scientific paper is forthcoming.)\u003c/p>\n\u003cp>\"They were generally more socially confident,\" says Wall, \"and a side benefit is that they feel less isolated.\"\u003c/p>\n\u003cp>\u003cstrong>Taking Glass Home\u003c/strong>\u003c/p>\n\u003cp>But a lab setting is nothing like the real world. So the study is now sending children home with Glass to measure how they interact with their families and record changes in their social skills.\u003c/p>\n\u003cp>Over the course of four months, the kids and their families will participate in the therapy. During three 20-minute sessions per day, anything a child sees while wearing Glass is recorded and saved onto a smartphone app developed by the lab.\u003c/p>\n\u003cp>Kids and parents can then review the footage together, and the parents can point out the emotions they were feeling at specific moments. As this occurs, corresponding color-coded bars at the bottom of the screen are linked to those feelings. A red bar at the bottom of the screen means someone is upset, for example, and a yellow bar indicates they are happy. In the photo below, the blue dot is centered over a yellow bar.\u003c/p>\n\u003cfigure id=\"attachment_142201\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected.jpg\" rel=\"attachment wp-att-142201\">\u003cimg class=\"size-medium wp-image-142201\" src=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-800x450.jpg\" alt=\"The smartphone app that kids use to review human interaction color codes different facial expressions. \" width=\"800\" height=\"450\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-800x450.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-400x225.jpg 400w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-768x432.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-1180x664.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-1920x1080.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/13/2016/04/Catalin_glass_app_color_corrected-960x540.jpg 960w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">The smartphone app that kids use to review human interaction color codes different facial expressions. \u003ccite>(Autism Glass Project)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>These color-coded videos help kids remember what emotions they saw and in what context.\u003c/p>\n\u003cp>\"As we do this face tracking, we start to develop some very quantifiable metrics that weren’t available in autism before,\" Voss says. \"Now we actually know how much you are looking at your mom.\" Potentially, he says, the lab could send a weekly eye contact report to families who want to know if there's been improvement.\u003c/p>\n\u003cp>Gabby Warner has been using Glass at home for almost two months, and it's helped her socialize at school.\u003c/p>\n\u003cp>\"I've been applying what I saw with the Google Glass to situations without the Google Glass,\" Warner says. \"I would see my friend’s face and it would look similar to one of the faces I saw on my parents when they were upset so then I could ask my friend, 'What happened?'”\u003c/p>\n\u003cp>The end goal is to make a product that is commercially available and medically reimbursable through health insurance. Researchers say they hope to have a new product could be on the market within two years.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\"There are so many kids we have to reach,\" Wall says, \"not just kids in Silicon Valley but globally.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/futureofyou/138396/google-glass-flopped-but-kids-with-autism-are-using-it-to-learn-emotions","authors":["5432"],"categories":["futureofyou_1060"],"tags":["futureofyou_555","futureofyou_226"],"featImg":"futureofyou_138438","label":"source_futureofyou_138396"},"futureofyou_24287":{"type":"posts","id":"futureofyou_24287","meta":{"index":"posts_1591205157","site":"futureofyou","id":"24287","score":null,"sort":[1441987535000]},"guestAuthors":[],"slug":"can-this-google-glass-app-help-kids-with-autism","title":"Can This Google Glass App Help Kids With Autism?","publishDate":1441987535,"format":"standard","headTitle":"Contributor | KQED Future of You | KQED Science","labelTerm":{"term":172,"site":"futureofyou"},"content":"\u003cp>Google may have shelved their smart glasses for now, but a Massachusetts based startup has designed an app for Google Glass they claim will help kids with autism better recognize social cues.\u003c/p>\n\u003cp>Children with autism can have a hard time making eye contact when interacting and that can mean they miss out on a lot of information that could help them gauge how loud to speak or if someone is in discomfort.\u003c/p>\n\u003cp>“This lack of connection sets off an anti-cascade of behaviors,” said Dr. Ned Sahin, a neuroscientist and founder of \u003ca href=\"http://www.brain-power.com/\">Brain Power\u003c/a>, a Google Glass app. “When they don’t pick up on these cues, they don’t get attention and they are left out of social engagement.”\u003c/p>\n\u003cp>Sahin’s company is building software and hardware add-ons for Google Glass that they hope will help children with autism learn some of these social skills and help provide caregivers with feedback. It's still early for the app, clinical trials on the product begin this fall at Harvard Medical School and the program is currently in beta testing.\u003c/p>\n\u003cp>Sahin studied language development in his cognitive neuroscience PhD research at Harvard, but only became interested in applications for autism two years ago while attending a conference at MIT.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Sitting in the audience wearing his Google glass, Sahin said that the onstage discussion about the neurological challenges of autism sparked his idea for Brain Power. According to Sahin, Google Glass is the ideal device for addressing neurodevelopment issues.\u003c/p>\n\u003cp>Dr. Arshya Vahabzadeh, a psychiatrist, and vice president of the company, explained that desktops, smartphones, and tablets are difficult for kids to disengage from once they’re hooked.\u003c/p>\n\u003cp>“They love getting immersed, and they go into their own digital world. But then how do you get the kid with his head down, playing on the smartphone, to re-engage?\"\u003c/p>\n\u003cp>\"Many children with autism can’t handle transitions well, so they crash emotionally when you try to take it away,” he said.\u003c/p>\n\u003cp>Brain Power claims its technology demonstrates measurable improvements in eye contact and documented decreased emotional stress. The company also says that the app also generates data that parents and teachers can track to see a child’s responses and progress.\u003c/p>\n\u003cp>When a child is getting agitated — maybe he/she begins a repetitive behavior, or stops an activity abruptly — the glass detects the distress and sends an alert to nearby caregivers. If an impending meltdown is indicated by the predictive analytics, the visual display and auditory system can intervene with calming visuals and music, customized to the child’s preferences. However, according to Brain Power, the programs are ultimately training kids in self-regulation.\u003c/p>\n\u003cp>“The idea is that kids can use it for about two hours a day. Like practicing the piano, it helps them develop skills that will benefit them at any time,” said Sahin.\u003c/p>\n\u003cfigure id=\"attachment_37956\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1.jpg\">\u003cimg class=\"size-medium wp-image-37956\" src=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-800x533.jpg\" alt=\"Sean Novick trying on Google Glass app\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-400x267.jpg 400w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-1920x1280.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-960x640.jpg 960w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Sean Novick trying on Brain Power's Google Glass app. Credit: Brain Power \u003ccite>(Brain Power)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Sara Gaynor, a special education teacher in Boston, brought her 11-year-old autistic son, Sean Novick, to test out Brain Power’s software at a public demo day. She was skeptical that he would even wear a Google Glass, since he, like many autistic kids, is sensitive to head accessories.\u003c/p>\n\u003cp>\"He put them on, though, and I was amazed. A light switch went on, and he was so happy,” she said. Gaynor says her son’s eye contact improved immediately, and he was able to get the attention and focus from adults that he craves.\u003c/p>\n\u003cp>Earlier this summer, the Brain Power team kicked off a national RV tour to demo the product at schools and community centers.\u003c/p>\n\u003cp>“This was our way of reaching communities that may not usually have access to beta testing of digital products,” said Vahabzadeh, who is opening the West Coast branch of Brain Power this fall.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>The company will provide a product demonstration to the public in San Francisco on September 15th at the \u003ca href=\"https://www.facebook.com/events/880479382031295/\">HatchTodaySF coworking space. \u003c/a>\u003c/em>\u003c/p>\n\n","blocks":[],"excerpt":"A Massachusetts startup is using Google Glass to develop apps for kids with autism.","status":"publish","parent":0,"modified":1477274156,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":19,"wordCount":691},"headData":{"title":"Can This Google Glass App Help Kids With Autism? | KQED","description":"A Massachusetts startup is using Google Glass to develop apps for kids with autism.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"Article","headline":"Can This Google Glass App Help Kids With Autism?","datePublished":"2015-09-11T16:05:35.000Z","dateModified":"2016-10-24T01:55:56.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}},"disqusIdentifier":"24287 http://ww2.kqed.org/futureofyou/?p=24287","disqusUrl":"https://ww2.kqed.org/futureofyou/2015/09/11/can-this-google-glass-app-help-kids-with-autism/","disqusTitle":"Can This Google Glass App Help Kids With Autism?","path":"/futureofyou/24287/can-this-google-glass-app-help-kids-with-autism","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Google may have shelved their smart glasses for now, but a Massachusetts based startup has designed an app for Google Glass they claim will help kids with autism better recognize social cues.\u003c/p>\n\u003cp>Children with autism can have a hard time making eye contact when interacting and that can mean they miss out on a lot of information that could help them gauge how loud to speak or if someone is in discomfort.\u003c/p>\n\u003cp>“This lack of connection sets off an anti-cascade of behaviors,” said Dr. Ned Sahin, a neuroscientist and founder of \u003ca href=\"http://www.brain-power.com/\">Brain Power\u003c/a>, a Google Glass app. “When they don’t pick up on these cues, they don’t get attention and they are left out of social engagement.”\u003c/p>\n\u003cp>Sahin’s company is building software and hardware add-ons for Google Glass that they hope will help children with autism learn some of these social skills and help provide caregivers with feedback. It's still early for the app, clinical trials on the product begin this fall at Harvard Medical School and the program is currently in beta testing.\u003c/p>\n\u003cp>Sahin studied language development in his cognitive neuroscience PhD research at Harvard, but only became interested in applications for autism two years ago while attending a conference at MIT.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Sitting in the audience wearing his Google glass, Sahin said that the onstage discussion about the neurological challenges of autism sparked his idea for Brain Power. According to Sahin, Google Glass is the ideal device for addressing neurodevelopment issues.\u003c/p>\n\u003cp>Dr. Arshya Vahabzadeh, a psychiatrist, and vice president of the company, explained that desktops, smartphones, and tablets are difficult for kids to disengage from once they’re hooked.\u003c/p>\n\u003cp>“They love getting immersed, and they go into their own digital world. But then how do you get the kid with his head down, playing on the smartphone, to re-engage?\"\u003c/p>\n\u003cp>\"Many children with autism can’t handle transitions well, so they crash emotionally when you try to take it away,” he said.\u003c/p>\n\u003cp>Brain Power claims its technology demonstrates measurable improvements in eye contact and documented decreased emotional stress. The company also says that the app also generates data that parents and teachers can track to see a child’s responses and progress.\u003c/p>\n\u003cp>When a child is getting agitated — maybe he/she begins a repetitive behavior, or stops an activity abruptly — the glass detects the distress and sends an alert to nearby caregivers. If an impending meltdown is indicated by the predictive analytics, the visual display and auditory system can intervene with calming visuals and music, customized to the child’s preferences. However, according to Brain Power, the programs are ultimately training kids in self-regulation.\u003c/p>\n\u003cp>“The idea is that kids can use it for about two hours a day. Like practicing the piano, it helps them develop skills that will benefit them at any time,” said Sahin.\u003c/p>\n\u003cfigure id=\"attachment_37956\" class=\"wp-caption aligncenter\" style=\"max-width: 800px\">\u003ca href=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1.jpg\">\u003cimg class=\"size-medium wp-image-37956\" src=\"http://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-800x533.jpg\" alt=\"Sean Novick trying on Google Glass app\" width=\"800\" height=\"533\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-800x533.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-400x267.jpg 400w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-1920x1280.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/13/2015/09/SeanWithMother-AngryBirdEmotionGame-SundayFamilyEvent1-960x640.jpg 960w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Sean Novick trying on Brain Power's Google Glass app. Credit: Brain Power \u003ccite>(Brain Power)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Sara Gaynor, a special education teacher in Boston, brought her 11-year-old autistic son, Sean Novick, to test out Brain Power’s software at a public demo day. She was skeptical that he would even wear a Google Glass, since he, like many autistic kids, is sensitive to head accessories.\u003c/p>\n\u003cp>\"He put them on, though, and I was amazed. A light switch went on, and he was so happy,” she said. Gaynor says her son’s eye contact improved immediately, and he was able to get the attention and focus from adults that he craves.\u003c/p>\n\u003cp>Earlier this summer, the Brain Power team kicked off a national RV tour to demo the product at schools and community centers.\u003c/p>\n\u003cp>“This was our way of reaching communities that may not usually have access to beta testing of digital products,” said Vahabzadeh, who is opening the West Coast branch of Brain Power this fall.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>The company will provide a product demonstration to the public in San Francisco on September 15th at the \u003ca href=\"https://www.facebook.com/events/880479382031295/\">HatchTodaySF coworking space. \u003c/a>\u003c/em>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/futureofyou/24287/can-this-google-glass-app-help-kids-with-autism","authors":["8614"],"series":["futureofyou_172"],"categories":["futureofyou_1060"],"tags":["futureofyou_555","futureofyou_556","futureofyou_226","futureofyou_80","futureofyou_557"],"featImg":"futureofyou_24311","label":"futureofyou_172"},"futureofyou_2217":{"type":"posts","id":"futureofyou_2217","meta":{"index":"posts_1591205157","site":"futureofyou","id":"2217","score":null,"sort":[1429724180000]},"guestAuthors":[],"slug":"google-glass-in-the-er-health-care-moves-one-step-closer-to-star-trek","title":"Google Glass in the ER? Health Care Moves One Step Closer to Star Trek","publishDate":1429724180,"format":"standard","headTitle":"Contributor | KQED Future of You | KQED Science","labelTerm":{"term":172,"site":"futureofyou"},"content":"\u003cp>Imagine walking into an emergency room with an awful rash and waiting hours to see a doctor until, finally, a physician who doesn’t have specific knowledge of your condition gives you an ointment and a referral to a dermatologist.\u003c/p>\n\u003cp>That could change if a technological device like \u003ca href=\"https://developers.google.com/glass/distribute/glass-at-work\">\u003cspan class=\"s2\">Google Glass\u003c/span>\u003c/a>, which is a wearable computer that is smaller than an ink pen and includes a camera function, could be strapped to an emergency room doctor’s head or to his or her eyeglasses and used to beam a specialist in to see patients at the bedside. Not only would a patient get a more specific initial diagnosis and treatment, but a second visit to a dermatologist might not be necessary.\u003c/p>\n\u003cp>\u003ca href=\"http://archderm.jamanetwork.com/article.aspx?articleid=2250434\">Researchers\u003c/a>\u003cspan class=\"s1\"> did just this for a small sample of people at the emergency room of the \u003ca href=\"http://www.rimed.org/rimedicaljournal/2014/04/2014-04-47-news-porter-lifespan.pdf\">\u003cspan class=\"s2\">Rhode Island Hospital\u003c/span>\u003c/a> in Providence. They found during the course of the study that 93.5 percent of patients who were seen with a skin problem liked the experience, and 96.8 percent were confident in the accuracy of the video equipment and that their privacy was protected.\u003c/span>\u003c/p>\n\u003cp>“There had been a lot of talk about using Glass in health care, but at the time that we designed the study, no one had actually tried it. No one knew if it would work,” said Megan Ranney, a study author and assistant professor of emergency medicine and policy at Brown University.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\"There’s nothing more frustrating [for the patient than] to be seen, leave with diagnostic uncertainty, and have to go somewhere else. \"\u003cbr>\n\u003ccite>Paul Porter, emergency room physician at Rhode Island Hospital\u003c/cite>\u003c/aside>\n\u003cp>ER doctors normally have to page an on-call specialist – in the study, a dermatologist — to talk through the patient’s condition. With that information, the dermatologist makes a judgment call about the treatment, usually without ever seeing the patient. If there’s no dermatologist available, which can frequently be the situation, doctors do what they can but then refer the patient for follow-up dermatological care. Many rural and community hospitals do not have dermatologists on staff and it’s up to the emergency physician to care for the patient.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>In the study, researchers instead had the physicians connect via Google Glass, enabling the specialist to see on his or her office iPad or computer what the ER doctor was seeing in person. The ER doctor was able to communicate with the dermatologist, and both physicians could ask questions of the patient in real time.\u003c/p>\n\u003cp>“You’ve rolled the first and second visit into this one visit. You have the specialist at the bedside, and if you get better, you don’t need to have follow-up,” said Paul Porter, a physician in the emergency department of \u003ca href=\"http://www.rhodeislandhospital.org/Newsroom/News.aspx?NewsId=70595/The-Doctor-Will-See-You-Now:-How-the-ED-Team-at-Rhode-Island-Hospital-Used-Google-Glass-to-Diagnose-Skin-Conditions/\">Rhode Island Hospital and study author. \u003c/a>\u003c/p>\n\u003cp>“There’s nothing more frustrating [for the patient than] to be seen, leave with diagnostic uncertainty, and have to go somewhere else. … People don’t want that answer,” said Porter.\u003c/p>\n\u003cp>Emergency rooms across the country may already use telemedicine technology for patients with skin or other visible conditions, but many of those machines can cost as much as to $60,000 — not to mention the expense of maintenance and support. Google Glass costs less than $2,000.\u003c/p>\n\u003cp>In addition, many ERs either don’t have the funds to obtain a telemedicine “cart,” or don’t use it because the size – four to six square feet – can be too large for that setting, said Edward Boyer, a professor of emergency medicine at the University of Massachusetts Medical School in Worcester, Mass.\u003c/p>\n\u003cp>“The crowding in emergency rooms means we physically do not have enough room to manage the patients they have in them. A dermatology cart is not a little thing, and a lot of ERs don’t have that much spare room to store and wheel around one of those things,” said Boyer.\u003c/p>\n\u003caside class=\"pullquote alignright\">“There had been a lot of talk about using Glass in health care, but at the time that we designed the study, no one had actually tried it.\"\u003cbr>\n\u003ccite>Megan Ranney, assistant professor of emergency medicine and policy at Brown University.\u003c/cite>\u003c/aside>\n\u003cp>The researchers’ next step is to study whether Google Glass or similar headset technology could be used for other ER patients, such as those showing signs of stroke or who may have been exposed to poison.\u003c/p>\n\u003cp>“If we could see them virtually, could we save the money of transport, keep them in the community intensive care unit, and give better patient care?” Chai said, noting that even if ERs in smaller or rural settings don’t have access to telemedicine, they may be able to afford this type of device.\u003c/p>\n\u003cp>In the latter instances, poison control center toxicologists are always available, though mainly consulted via the telephone. But these patients commonly have visual symptoms such as seizures, said Peter Chai, a lead author and fellow in medical toxicology at the University of Massachusetts Medical School. And, if a person is severely ill due to poisoning, they are flown via helicopter to the closest major hospital, he added.\u003c/p>\n\u003cp>The \u003ca href=\"http://www.rhodeislandhospital.org/Newsroom/News.aspx?NewsId=65544/Rhode-Island-Hospital-Launches-Country%E2%80%99s-First-Google-Glass-Study-in-Emergency-Department-Setting/\">\u003cspan class=\"s2\">research\u003c/span>\u003c/a> surveyed 31 people with skin conditions in the Rhode Island Hospital emergency department for six months, and was published as a research letter in JAMA Dermatology April 15. Google Glass is currently not available commercially, but health care providers can get the device through \u003ca href=\"https://pristine.io/video-calls/\">health care technology companies.\u003c/a>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003ca href=\"http://www.kaiserhealthnews.org/\">\u003ci>Kaiser Health News\u003c/i>\u003c/a>\u003cspan class=\"s2\">\u003ci> (KHN) is a nonprofit national health policy news service. \u003c/i>\u003c/span>\u003c/p>\n\n","blocks":[],"excerpt":"For a recent study, researchers at Brown University asked physicians to use Google Glass while treating a small sample of people in the emergency room. ","status":"publish","parent":0,"modified":1477282958,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":18,"wordCount":940},"headData":{"title":"Google Glass in the ER? Health Care Moves One Step Closer to Star Trek | KQED","description":"For a recent study, researchers at Brown University asked physicians to use Google Glass while treating a small sample of people in the emergency room. ","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"Article","headline":"Google Glass in the ER? Health Care Moves One Step Closer to Star Trek","datePublished":"2015-04-22T17:36:20.000Z","dateModified":"2016-10-24T04:22:38.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}},"disqusIdentifier":"2217 http://ww2.kqed.org/futureofyou/?p=2217","disqusUrl":"https://ww2.kqed.org/futureofyou/2015/04/22/google-glass-in-the-er-health-care-moves-one-step-closer-to-star-trek/","disqusTitle":"Google Glass in the ER? Health Care Moves One Step Closer to Star Trek","nprByline":"Lisa Gillespie, Kaiser Health News ","path":"/futureofyou/2217/google-glass-in-the-er-health-care-moves-one-step-closer-to-star-trek","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Imagine walking into an emergency room with an awful rash and waiting hours to see a doctor until, finally, a physician who doesn’t have specific knowledge of your condition gives you an ointment and a referral to a dermatologist.\u003c/p>\n\u003cp>That could change if a technological device like \u003ca href=\"https://developers.google.com/glass/distribute/glass-at-work\">\u003cspan class=\"s2\">Google Glass\u003c/span>\u003c/a>, which is a wearable computer that is smaller than an ink pen and includes a camera function, could be strapped to an emergency room doctor’s head or to his or her eyeglasses and used to beam a specialist in to see patients at the bedside. Not only would a patient get a more specific initial diagnosis and treatment, but a second visit to a dermatologist might not be necessary.\u003c/p>\n\u003cp>\u003ca href=\"http://archderm.jamanetwork.com/article.aspx?articleid=2250434\">Researchers\u003c/a>\u003cspan class=\"s1\"> did just this for a small sample of people at the emergency room of the \u003ca href=\"http://www.rimed.org/rimedicaljournal/2014/04/2014-04-47-news-porter-lifespan.pdf\">\u003cspan class=\"s2\">Rhode Island Hospital\u003c/span>\u003c/a> in Providence. They found during the course of the study that 93.5 percent of patients who were seen with a skin problem liked the experience, and 96.8 percent were confident in the accuracy of the video equipment and that their privacy was protected.\u003c/span>\u003c/p>\n\u003cp>“There had been a lot of talk about using Glass in health care, but at the time that we designed the study, no one had actually tried it. No one knew if it would work,” said Megan Ranney, a study author and assistant professor of emergency medicine and policy at Brown University.\u003c/p>\n\u003caside class=\"pullquote alignleft\">\"There’s nothing more frustrating [for the patient than] to be seen, leave with diagnostic uncertainty, and have to go somewhere else. \"\u003cbr>\n\u003ccite>Paul Porter, emergency room physician at Rhode Island Hospital\u003c/cite>\u003c/aside>\n\u003cp>ER doctors normally have to page an on-call specialist – in the study, a dermatologist — to talk through the patient’s condition. With that information, the dermatologist makes a judgment call about the treatment, usually without ever seeing the patient. If there’s no dermatologist available, which can frequently be the situation, doctors do what they can but then refer the patient for follow-up dermatological care. Many rural and community hospitals do not have dermatologists on staff and it’s up to the emergency physician to care for the patient.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>In the study, researchers instead had the physicians connect via Google Glass, enabling the specialist to see on his or her office iPad or computer what the ER doctor was seeing in person. The ER doctor was able to communicate with the dermatologist, and both physicians could ask questions of the patient in real time.\u003c/p>\n\u003cp>“You’ve rolled the first and second visit into this one visit. You have the specialist at the bedside, and if you get better, you don’t need to have follow-up,” said Paul Porter, a physician in the emergency department of \u003ca href=\"http://www.rhodeislandhospital.org/Newsroom/News.aspx?NewsId=70595/The-Doctor-Will-See-You-Now:-How-the-ED-Team-at-Rhode-Island-Hospital-Used-Google-Glass-to-Diagnose-Skin-Conditions/\">Rhode Island Hospital and study author. \u003c/a>\u003c/p>\n\u003cp>“There’s nothing more frustrating [for the patient than] to be seen, leave with diagnostic uncertainty, and have to go somewhere else. … People don’t want that answer,” said Porter.\u003c/p>\n\u003cp>Emergency rooms across the country may already use telemedicine technology for patients with skin or other visible conditions, but many of those machines can cost as much as to $60,000 — not to mention the expense of maintenance and support. Google Glass costs less than $2,000.\u003c/p>\n\u003cp>In addition, many ERs either don’t have the funds to obtain a telemedicine “cart,” or don’t use it because the size – four to six square feet – can be too large for that setting, said Edward Boyer, a professor of emergency medicine at the University of Massachusetts Medical School in Worcester, Mass.\u003c/p>\n\u003cp>“The crowding in emergency rooms means we physically do not have enough room to manage the patients they have in them. A dermatology cart is not a little thing, and a lot of ERs don’t have that much spare room to store and wheel around one of those things,” said Boyer.\u003c/p>\n\u003caside class=\"pullquote alignright\">“There had been a lot of talk about using Glass in health care, but at the time that we designed the study, no one had actually tried it.\"\u003cbr>\n\u003ccite>Megan Ranney, assistant professor of emergency medicine and policy at Brown University.\u003c/cite>\u003c/aside>\n\u003cp>The researchers’ next step is to study whether Google Glass or similar headset technology could be used for other ER patients, such as those showing signs of stroke or who may have been exposed to poison.\u003c/p>\n\u003cp>“If we could see them virtually, could we save the money of transport, keep them in the community intensive care unit, and give better patient care?” Chai said, noting that even if ERs in smaller or rural settings don’t have access to telemedicine, they may be able to afford this type of device.\u003c/p>\n\u003cp>In the latter instances, poison control center toxicologists are always available, though mainly consulted via the telephone. But these patients commonly have visual symptoms such as seizures, said Peter Chai, a lead author and fellow in medical toxicology at the University of Massachusetts Medical School. And, if a person is severely ill due to poisoning, they are flown via helicopter to the closest major hospital, he added.\u003c/p>\n\u003cp>The \u003ca href=\"http://www.rhodeislandhospital.org/Newsroom/News.aspx?NewsId=65544/Rhode-Island-Hospital-Launches-Country%E2%80%99s-First-Google-Glass-Study-in-Emergency-Department-Setting/\">\u003cspan class=\"s2\">research\u003c/span>\u003c/a> surveyed 31 people with skin conditions in the Rhode Island Hospital emergency department for six months, and was published as a research letter in JAMA Dermatology April 15. Google Glass is currently not available commercially, but health care providers can get the device through \u003ca href=\"https://pristine.io/video-calls/\">health care technology companies.\u003c/a>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003ca href=\"http://www.kaiserhealthnews.org/\">\u003ci>Kaiser Health News\u003c/i>\u003c/a>\u003cspan class=\"s2\">\u003ci> (KHN) is a nonprofit national health policy news service. \u003c/i>\u003c/span>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/futureofyou/2217/google-glass-in-the-er-health-care-moves-one-step-closer-to-star-trek","authors":["byline_futureofyou_2217"],"series":["futureofyou_172"],"categories":["futureofyou_1060"],"tags":["futureofyou_228","futureofyou_138","futureofyou_131","futureofyou_226","futureofyou_230","futureofyou_225","futureofyou_80","futureofyou_231","futureofyou_229","futureofyou_227"],"featImg":"futureofyou_2220","label":"futureofyou_172"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. 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