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Membership FAQ

If your question does not appear here, please send it to member@kqed.org or telephone (415) 553-2150. Membership hours are Mon-Fri, 9am-4:45pm.

Payments and Credit Card Information

How can I update my credit card information online?
If you need to update your credit card, please use the Payment Method Update form.

Thank-You Gifts

When will I receive my New York Times subscription information?
New York Times will activate your subscription and automatically send you an email with log in instructions within three weeks after the payment, or first payment, on your pledge is processed. If you have not yet received the New York Times email with log in instructions, please contact us at (415) 553-2150 or e-mail member@kqed.org.

When will I receive my Eton Grundig Field radio?
KQED does not have a new estimated shipping date at this time, but we will provide an update as soon as we do. The shipment of outstanding Eton Grundig Field radios arrived on shore in mid-February 2017. They have not yet been released by Customs. KQED will provide donors with an update once the radios are released by Customs. The radios will then be shipped to our warehouse in Pennsylvania. Donors will receive an automatic shipping notice once their individual radio ships.

How long does it take to get my gift after I donate?

  • SHIPPING: Please allow two to six weeks after your first payment is received for delivery of your thank-you gift(s) as they are shipped using the most economical method, which may include using UPS or USPS. If you requested several gifts, it is possible that they will arrive in separate shipments.
  • TICKETS: If you requested tickets for a live performance or event, please be advised that tickets are assigned in the order that pledges are made. You will receive your tickets approximately two weeks prior to the scheduled event. If you made a pledge for an event that is less than two weeks away, you will receive your tickets or admission instructions prior to the performance or event. Please call Member Services at (415) 553-2150 or e-mail member@kqed.org with questions regarding to your tickets.

I am interested in a thank-you gift from a previous fundraising drive. Is it still possible to get it?
It is often possible to receive thank-you gifts from recent fundraising drives. Call Member Services at (415) 553-2150 and the representative will tell you if the item is available and at what donation level.

What if I get the wrong gift or a damaged thank-you gift?
If you open your gift and discover that it’s wrong or damaged, please contact us at (415) 553-2150 or e-mail member@kqed.org.

What is “Fair Market Value”?
Fair market value (FMV) is generally the amount an item would typically be sold for in a voluntary transaction between a buyer and seller. The supplier of the thank-you gift advises KQED of the FMV of our thank-you gifts.

How can I order videotapes of previously aired programs?
If you are referring to a program that aired during a fundraising drive please e-mail member@kqed.org or call (415) 553-2150. For other programs, a large library of PBS programs are available for purchase at PBS Home Video: 1.800.752.9727 or shopPBS.org. If you don’t find your item there, then check the official website for the specific program.

General

What is the recommended contribution for basic membership
KQED basic membership is $40. A $25 membership is available to students, seniors and others with limited incomes.

My employer participates in a matching-gift program, but requires verification of my contribution. Where can I get the forms and where do I send them?
The human resources department at your company should have matching gift forms. Completed forms should be sent to KQED Matching Gifts, 2601 Mariposa Street, San Francisco, CA 94110. Many companies also give the option to have your gift matched through online gift verification process.

Companies will match only the amount paid to KQED, therefore, if you paid your pledge by installments, KQED cannot verify your matching gift request until the pledge has been paid in full. Sustaining members should submit one request annually after they have made their final payment in the current calendar year. Further, companies will also only match the tax deductible amount of your contribution. KQED will verify the tax deductible portion of your contribution. If you have any questions, please email matchgifts@kqed.org

Does KQED fund raising support any other charities?
No, KQED does not raise funds for other nonprofit entities.

Is my KQED membership tax deductible?
Your contribution, less the value of any thank-you gifts you receive, is tax deductible to the full extent provided by law. A listing of fair market values was included in your donation confirmation letter.

What is the KQED Tax ID or FIN number?
KQED’s Tax ID number is 94-1241309

Are there separate memberships for KQED TV and KQED FM?
Each member of KQED has only one membership. However, the contributions you make to FM or TV are kept separate on your membership, as well as in the overall budgeting of the organization.

What do I do if I wish both the radio and TV stations to receive part of my yearly gift?
If you make a pledge of support during an FM Fundraising drive, that donation will go towards our radio budget. If you make a pledge of support during a TV Fundraising drive, that money goes to our TV budget. Otherwise your general donation (in response to renewals etc.) is used for both. You may make requests to have your support used strictly for TV or for FM by calling Member Services at (415) 553-2150 or emailing us at member@kqed.org.

How do I arrange for a tour of the TV studio or radio station for a group or organization? What days and times are possible? Is there a limit to the size of the group?
Call the KQED Docent Program at (415) 553-2849. Generally, groups tour on Friday mornings and are limited to about 20 people, but other arrangements can be made.

Can I get discounts using my KQED MemberCard?
See our event listings for selected events offering discounts or free entry using your KQED MemberCard, including free KQED Member Days.

What is KQED’s address?
KQED, 2601 Mariposa Street, San Francisco, CA 94110-1426.

I am trying to reduce my paper waste. Can I have email-only notifications?
Yes, please call our Member Services at (415) 553-2150 or email us at member@kqed.org and tell us that you want to receive all communications available via email. Please make sure to include the correct email address and add KQED to your contacts list.

How do I get a new Member Card?
Call Member Services at (415) 553-2150 or email us at member@kqed.org and let us know that you need a new Member Card.

How can I find out when my Membership expires?
If you receive the printed On Q member magazine, the expiration date of the membership is printed on the label. You may also become a Sustaining Member. Sustaining Members make ongoing monthly contributions, with automatic yearly renewal. If you would like to find out when your membership expires, or to become a Sustaining member, please call Member Services at (415) 553-2150 or email us at member@kqed.org.

Can I sponsor a membership for someone else?
Yes, you can gift a Membership for another individual. You pay for the membership (at any level) and the other person receives the benefits. Call (415) 553-2150 and a Member Services Representative will assist you.

Can I make a gift in memory of another individual?
Yes. Send your contribution to Memorials C/O KQED Membership Department, 2601 Mariposa Street, San Francisco, CA 94110. Provide the name and address of the individual. Acknowledgements will be sent to the donor and the person named who inspired the gift (if appropriate). You may also print out a form to fill out and fax to us at (415) 553-2349.

Is my membership transferable to the PBS or NPR station in another city?
No. Each station is independent and maintains its own membership base.

Does KQED exchange names, addresses, phone numbers and e-mail addresses from its membership list?
View the complete KQED Membership List Policy.

How can I donate without becoming a Member?
If you would like to make a donation without becoming a member, please state that you do not want to receive any membership materials.

How can I make an anonymous donation?
You may make anonymous donations via check or charge by calling Member Services at (415) 553-2150, by mail or by our online donation page. Simply state that you would like your donation to be anonymous. If you need a tax letter at the end of the year, we will need your name and mailing address.

How can I include KQED in my will or living trust?
You can make a gift (bequest) to KQED through your will or living trust by designating a percentage of your total estate, the residue or a portion of the residue, or a specific dollar amount. See Wills & Living Trusts for sample bequest language. KQED’s Federal Tax I.D. Number to provide to your attorney is 94-1241309. To request a brochure on wills and living trusts, please complete our request for information form or contact us.

How can I give a gift of stock?
Giving appreciated stock to KQED can mean tax benefits for you. Visit our Stock Gift page for more information. KQED’s Tax ID number is 94-1241309

If I donate a car, do I get a membership?
If you aren’t already a member, your car donation will qualify you for one-year KQED membership. Call (866) 573-3123 to donate a car. For more information please see Car Donations from the KQED website. KQED’s Tax ID number is 94-1241309

How can I update my information (name, address, phone number and e-mail address) online?
You can update your name, address, phone number and e-mail address as well as leave comments or questions by going to our Update Member Info form.

I don’t want to give you my phone number and/or email address on the Web. Why is it required?
KQED uses your email address for several reasons — mostly to contact you for Thank You gift shipping notifications or courtesy notices regarding the status of your Thank You gift. Your email and phone numbers are important to us so that we can contact you quickly to resolve issues with your membership as well. We also use these to contact you regarding renewing your membership as well, but you can certainly opt out at any time.

Levels of Membership

What is the Leadership Circle?
Leadership Circle is KQED’s mid-level giving program. Members are entitled to all basic member benefits, plus invitations to special events, the Fall Preview Screening and private KQED facilities tours. Leadership Circle membership starts at $150 per year, $12.50 per month. For more information, call (415) 553-2345, or visit our Leadership Circle page.

What is the Signal Society, Editor’s Circle, Director’s Circle, Producer’s Circle, and President’s Circle?
KQED’s major donor societies may receive enhanced benefits. As a member of one of our major donor societies, you get an insider look at the programming and services of KQED, including tours of our studios and chances to meet public media personalities. Signal Society membership starts at $1,500 per year, $125.00 per month. For more information, please contact Georgi Kelly, Vice President, Development, at (415) 553-3375 or majorgifts@kqed.org; or visit our Major Giving Opportunities page.

What is the Jonathan C. Rice Legacy Society?
The Jonathan C. Rice Legacy Society honors the philanthropic leadership and vision of individuals who have provided for the future of public broadcasting by making a Legacy Gift. Legacy Gifts include: bequests through a will or living trust; gifts that provide lifetime income, such as charitable gift annuities and charitable remainder trusts and retirement plans or life insurance policies that name KQED as a beneficiary. Member benefits include special receptions, VIP tours and access to the KQED video library. To notify us of your interest in Legacy Society membership, please complete our request for information form or contact us.

What is a Sustaining Membership?
Sustaining Members make recurring monthly contributions that continue until the donor notifies KQED that the contributions should be terminated. (Sustainers who give $12.50 or more also receive our Pledge-Free Stream during our radio pledge drives). More on sustaining membership.

How do I become a Sustaining Member?
You may choose the “Sustaining Member” option on our online donation form, call (415) 553-2150, or email member@kqed.org.

Publications/Mailings

How can I change my mailing address?
You can update your name, address, phone number and e-mail address as well as leave comments or questions online through the Update Member Info form or by sending the old and new information to member@kqed.org. You may also contact member services at (415) 553-2150.

I am moving out of the area. How do I stop KQED mailings?
Before you move, call Member Services at (415) 553-2150 or e-mail member@kqed.org and ask to have your mailings stopped.

Does KQED offer a printed program schedule?
KQED’s monthly member magazine, On Q, is available in printed form to members who donate $25 or more. If you would like to receive the On Q magazine via mail, please call Member Services at (415) 553-2150 or e-mail member@kqed.org and request a printed copy of On Q.

Does KQED offer program schedules and information online?
KQED’s monthly member magazine, On Q, is available online. If you want, we’ll even e-mail you with a reminder each month. Just send your e-mail address to member@kqed.org with “I want mine online” as the subject line.KQED also offers a variety of e-mail newsletters geared to your programming preferences. See a complete listing and sign up for Newsletters.

How can I get/buy a back copy of San Francisco magazine?
Since KQED no longer owns San Francisco magazine, you must contact them directly at (866) 736-2499 or sanfranmag@icnfull.com.

What do I do if I want to stop receiving San Francisco Magazine, or if I am receiving two copies of San Francisco Magazine?
Since KQED no longer owns San Francisco magazine, you must contact them directly at (866) 736-2499 or sanfranmag@icnfull.com.

Is programming information available for people who are visually impaired?
Yes, KQED provides a large-print program guide, which is mailed monthly from KQED Membership. Call us at (415) 553-2150 or e-mail member@kqed.org to get onto the large print list.

How can I receive or renew my subscription to San Francisco magazine?
KQED no longer offers the San Francisco Magazine with your membership. If you would like to subscribe to the magazine, please contact the magazine directly at (866) 736-2499 or via email at sanfranmag.com/subscribe

Billing

How long does it take for my pledge or payment to be processed?
We try to process donations as quickly as possible, but it might take up to 3-5 business days. However, during on-air fundraising drives, pledges and payments can take as long as 10 business days to process.

I want to send a check/money order to KQED. Where do I send it?
You can send checks or money orders made out to KQED to KQED, PO Box 7618, San Francisco, CA 94120-7618. Please be sure to put your Member ID or Pledge number on the check to ensure we credit the correct account.

How long does it take for my check to be processed?
In most cases, donations are processed within 3 – 5 business days. However, during on-air fundraising drives, donations can take as long as 10 business days to process.

Why do we not utilize PayPal as a form of payment?
Due to privacy concerns, we cannot accept PayPal as a form of payment at this time.

How can I make sure my donation gets credited to my existing Membership properly?
It is best to put your Member ID or Pledge ID on your check. If you are a member and have moved, please make sure that you include your new and old address so that we do not create a duplicate account.

I already renewed. Why am I still receiving renewal notices?Sometimes your renewal payment gets posted to your membership after we have pulled the list of donors to send the next month’s renewal notices. There may also be a duplicate account that may have been created in error. If you are concerned, contact us at (415) 553-2150 or e-mail member@kqed.org.

I received a “Thank You” letter for donating above and beyond my annual Membership. What does this mean?
When you receive this notification, KQED is acknowledging your gift and informing you that we have not used that gift as your annual renewal. If this was not your intent, you can always call Member Services and we will update your account to reflect your recent gift as a renewal of your annual membership.

KQED Public Media for Northern CA