By Richard Kipling, CHCF Center for Health Reporting

(Photo: Glide Health Services)

Who doesn’t remember running to the school nurse’s office with a nosebleed or ear ache? But how many among us have gone to a nurse-managed clinic for our adult health care?

In this era of experimentation in health delivery, the nurse-led clinic is part of the conversation about how best to medically serve us, particularly the poor and uninsured populations.

These safety net clinics fly pretty far beneath the general public’s radar, despite the fact most have been around for a decade or more. In California, there are now at least seven of them, mostly in the Bay Area.

To find out more about what they do and how they differ from a typical health clinic, I got in touch with Patricia Dennehy, director of Glide Health Services, a pioneering nurse-led health center in San Francisco that promises “compassionate healthcare.”  The clinic, located in the Tenderloin area of downtown, addresses such issues as hunger and housing as well as providing medical support. It partners with Saint Francis Memorial Hospital, which offers pharmacy and lab services at no cost.

Glide Health resembles other community-based health centers, she told me, “except the leadership is a nurse – typically a nurse practitioner — instead of a physician or other health professional.”

The more important difference, though, is Glide’s “nursing model” approach, which contrasts with the “medical model” that governs most clinics, said Dennehy, who is also a clinical professor in the school of nursing at UCSF.

“The nursing model puts the person in the center instead of the disease,” Dennehy said. “In the nurse-led model, the patient is more than, say, a diabetic. It’s about all the social determinants of your health. Are you a victim of trauma? Depressed? We take time to get to know you. It’s less prescriptive and more of a partnership.”

Nurse-led centers developed out of “the service mission of schools of nursing,” she said. “The faculty wanted to provide service and educate their students.”  The National Nursing Centers Consortium lists 128 nurse-led center members across the country, and more than 85 schools of nursing run such clinics, which function as training centers as well.

In many cases, it’s a “marriage between the school, the community and a community hospital,” said Dennehy. “That’s not unusual and it’s the perfect triangle.”

The clinics may be nurse-run, but that doesn’t mean there isn’t a doctor in the house. Many of the clinics recruit doctors to come in on appointed days as part of their professional team. “We have a wonderful internist, a psychiatrist and a pharmacist for parts of the week,” she said.

How does all this play with patients? Is there a lot of explaining to do when a doctor is not around? “If any patient wants to see a doctor, we give them a referral to our doctor or to another place,” said Dennehy. “It doesn’t happen with great frequency, but it does happen.”

The clinic’s bottom line, she said, is that “We think that everyone has the right to choose their care. We’ll do everything we can to help you find another place.”

Is there new momentum for more nurse-led clinics because of the Affordable Care Act?

“It’s very clear that we cannot doctor-up to meet the country’s primary care needs,” said Dennehy.

People are searching for different models, she said, particularly when the ACA is bringing so many new people into full insurance coverage.

Many more medical professionals will have to practice “at the full scope of their competency and their training,” she said.

So what about nurse-led clinics’ prospects?

“There are plenty of new buds on the vine that are trying to get up and going,” Dennehy said. “I think there are going to be more.”

Nurse-led Clinics Not New, But Point to the Future 7 September,2012Lisa Aliferis


Lisa Aliferis

Lisa Aliferis is the founding editor of KQED’s State of Health blog. Since 2011, she’s been writing and editing stories for the site. Before taking up blogging, she toiled for many years (more than we can count) producing health stories for television, including Dateline NBC and San Francisco’s CBS affiliate, KPIX-TV. She also wrote up a handy guide to the Affordable Care Act, especially for Californians. Her work has been honored for many awards. Most recently she was a finalist for “Best Topical Reporting” from the Online News Association. You can follow her on Twitter: @laliferis

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