How to Opt Out of Meta’s Political Content Limit on Instagram and Threads
Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data
'I Lost Everything': California Photographer Blames AI Bias for Instagram Ban
Facebook, Instagram Threaten to Block News Stories in California if Bill Passes
States are Investigating how Instagram Impacts Children's Mental and Physical Health
Accountability Groups Stage 4-Day Facebook 'Logout' Over Network's Content-Moderation Practices
'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division
Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday
Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage
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You can hear her work on \u003ca href=\"https://www.npr.org/search?query=Rachael%20Myrow&page=1\">NPR\u003c/a>, \u003ca href=\"https://theworld.org/people/rachael-myrow\">The World\u003c/a>, WBUR's \u003ca href=\"https://www.wbur.org/search?q=Rachael%20Myrow\">\u003ci>Here & Now\u003c/i>\u003c/a> and the BBC. \u003c/i>She also guest hosts for KQED's \u003ci>\u003ca href=\"https://www.kqed.org/forum/tag/rachael-myrow\">Forum\u003c/a>\u003c/i>. 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Prior to joining KQED, Rachael worked in Los Angeles at KPCC and Marketplace. 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It said it would roll out the changes “slowly over time,” though did not specify when.\u003c/p>\n\u003cp>[pullquote size=\"medium\" align=\"right\" citation=\"Adam Mosseri, head of Instagram\"]‘Our goal is to preserve the ability for people to choose to interact with political content while respecting each person’s appetite for it.’[/pullquote]The change started unrolling for users last week, Meta confirmed to NPR on Monday. And Instagram users quickly started noticing that their default settings had changed to limit content that is “likely to mention governments, elections, or social topics that affect a group of people and/or society at large,” as the app now puts it.\u003c/p>\n\u003cp>The change has caught even the most online off guard, with many users \u003ca href=\"https://x.com/mattxiv/status/1771201399289696576?s=20\">criticizing Meta\u003c/a> for \u003ca href=\"https://arstechnica.com/tech-policy/2024/03/instagram-users-outraged-by-app-limiting-political-content-ahead-of-elections/\">limiting political content\u003c/a> in a year when the \u003ca href=\"https://www.npr.org/2024/01/20/1225795005/2024-is-a-big-election-year-around-the-globe-will-democracy-win\">U.S. and several other countries\u003c/a> will hold pivotal elections — and for doing so with relatively little warning.\u003c/p>\n\u003cp>And many noted that Meta’s definition of political content — “potentially related to things like laws, elections, or social topics” — appears rather broad.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The company has refused to clarify further what exactly constitutes political content under its cryptic definition.\u003c/p>\n\u003cp>But the move aligns with a yearslong shift away from news across Meta’s services. Last year, the company’s executives said Threads would not boost posts about news and social issues, angering many who turn to social media to stay up to date.\u003c/p>\n\u003cp>Spokesperson Dani Lever told several media outlets that the change builds on “years of work on how we approach and treat political content based on what people have told us they wanted.”\u003c/p>\n\u003cp>While company executives argue that the shift away from news is what users want, experts say Meta is also trying to distance itself from accusations of political bias and being blamed for the rise of misinformation and the growth of online extremism.\u003c/p>\n\u003ch2>What the change does — and how to undo it\u003c/h2>\n\u003cp>Meta has emphasized that the new setting won’t affect content from accounts that people already follow and that it gives them the option to choose how much political content they get recommended otherwise.\u003c/p>\n\u003cp>Instagram head Adam Mosseri \u003ca href=\"https://www.threads.net/@mosseri/post/C3IjVOovcS5\">said on Threads\u003c/a> last month that the change will influence what people see on their main feeds of Instagram and Threads, like the explore page, reels, feed recommendations and suggested users.\u003c/p>\n\u003cp>“Our goal is to preserve the ability for people to choose to interact with political content while respecting each person’s appetite for it,” Mosseri said.\u003c/p>\n\u003cp>Meta has stressed that people who want political recommendations can still opt in to getting them. Here’s how:\u003c/p>\n\u003cul>\n\u003cli>\u003cstrong>Go to your Instagram profile\u003c/strong> and tap the three horizontal lines in the top-right corner to open the “Settings and activity” tab.\u003c/li>\n\u003cli>\u003cstrong>Scroll down to the “What you see”\u003c/strong> \u003cstrong>section\u003c/strong> and click on “Content preferences.”\u003c/li>\n\u003cli>\u003cstrong>Open the “Political content” page\u003c/strong> and turn on the “Don’t limit political content” option.\u003c/li>\n\u003c/ul>\n\u003cp>Meta is characterizing the change as an extension of its current approach to political content.\u003c/p>\n\u003cp>It made \u003ca href=\"https://www.axios.com/2022/07/21/facebook-tiktok-feed-changes\">significant changes to its algorithm\u003c/a> in recent years after \u003ca href=\"https://www.npr.org/2023/07/27/1190383104/new-study-shows-just-how-facebooks-algorithm-shapes-conservative-and-liberal-bub\">mounting evidence and criticism\u003c/a> of the role that Facebook and Instagram played in sowing misinformation and polarization in the 2016 and 2020 U.S. elections. Facebook has increasingly leaned into entertainment and away from news, \u003ca href=\"https://www.cnbc.com/2024/01/22/metas-retreat-from-news-accelerated-in-2023-leaving-media-scrambling.html\">disrupting traffic for many major publishers\u003c/a>.\u003c/p>\n\u003cp>“People have told us they want to see less political content, so we have spent the last few years refining our approach on Facebook to reduce the amount of political content — including from politicians’ accounts — you see in Feed, Reels, Watch, Groups You Should Join, and Pages You May Like,” Meta \u003ca href=\"https://transparency.fb.com/features/approach-to-political-content\">explained in February\u003c/a>.\u003c/p>\n\u003cp>It said Facebook users will also get the choice to opt in to political recommendations “at a later date.”\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>NPR’s Bobby Allyn contributed reporting. \u003c/em>\u003c/p>\n\u003cdiv class=\"fullattribution\">\u003cem>Copyright 2024 NPR. To see more, visit \u003ca href=\"https://www.npr.org\">NPR.org\u003c/a>.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Meta+is+limiting+how+much+political+content+users+see.+Here%27s+how+to+opt+out+of+that&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/em>\u003c/div>\n\n","blocks":[],"excerpt":"Meta is now limiting the amount of political content it recommends to Instagram and Threads users. Here's why it made the change — and how to opt out of it.","status":"publish","parent":0,"modified":1711483888,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":20,"wordCount":734},"headData":{"title":"How to Opt Out of Meta’s Political Content Limit on Instagram and Threads | KQED","description":"Meta is now limiting the amount of political content it recommends to Instagram and Threads users. Here's why it made the change — and how to opt out of it.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"How to Opt Out of Meta’s Political Content Limit on Instagram and Threads","datePublished":"2024-03-26T18:00:16.000Z","dateModified":"2024-03-26T20:11:28.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"sticky":false,"nprImageCredit":"Loic Venance","nprByline":"Rachel Treisman","nprImageAgency":"AFP via Getty Images","nprStoryId":"1240737627","nprApiLink":"http://api.npr.org/query?id=1240737627&apiKey=MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004","nprHtmlLink":"https://www.npr.org/2024/03/26/1240737627/meta-limit-political-content-instagram-facebook-opt-out?ft=nprml&f=1240737627","nprRetrievedStory":"1","nprPubDate":"Tue, 26 Mar 2024 05:20:00 -0400","nprStoryDate":"Tue, 26 Mar 2024 05:20:37 -0400","nprLastModifiedDate":"Tue, 26 Mar 2024 05:20:37 -0400","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11980748/how-to-opt-out-of-metas-political-content-limit-on-instagram-and-threads","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Meta — the parent company of Facebook, Instagram and Threads — is making good on its promise to tamp down the amount of political posts that users see on their feeds.\u003c/p>\n\u003cp>Meta \u003ca href=\"https://about.instagram.com/blog/announcements/continuing-our-approach-to-political-content-on-instagram-and-threads\">said in early February\u003c/a> that Instagram and Threads would stop recommending political content from accounts that users don’t already follow. It said it would roll out the changes “slowly over time,” though did not specify when.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘Our goal is to preserve the ability for people to choose to interact with political content while respecting each person’s appetite for it.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Adam Mosseri, head of Instagram","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>The change started unrolling for users last week, Meta confirmed to NPR on Monday. And Instagram users quickly started noticing that their default settings had changed to limit content that is “likely to mention governments, elections, or social topics that affect a group of people and/or society at large,” as the app now puts it.\u003c/p>\n\u003cp>The change has caught even the most online off guard, with many users \u003ca href=\"https://x.com/mattxiv/status/1771201399289696576?s=20\">criticizing Meta\u003c/a> for \u003ca href=\"https://arstechnica.com/tech-policy/2024/03/instagram-users-outraged-by-app-limiting-political-content-ahead-of-elections/\">limiting political content\u003c/a> in a year when the \u003ca href=\"https://www.npr.org/2024/01/20/1225795005/2024-is-a-big-election-year-around-the-globe-will-democracy-win\">U.S. and several other countries\u003c/a> will hold pivotal elections — and for doing so with relatively little warning.\u003c/p>\n\u003cp>And many noted that Meta’s definition of political content — “potentially related to things like laws, elections, or social topics” — appears rather broad.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The company has refused to clarify further what exactly constitutes political content under its cryptic definition.\u003c/p>\n\u003cp>But the move aligns with a yearslong shift away from news across Meta’s services. Last year, the company’s executives said Threads would not boost posts about news and social issues, angering many who turn to social media to stay up to date.\u003c/p>\n\u003cp>Spokesperson Dani Lever told several media outlets that the change builds on “years of work on how we approach and treat political content based on what people have told us they wanted.”\u003c/p>\n\u003cp>While company executives argue that the shift away from news is what users want, experts say Meta is also trying to distance itself from accusations of political bias and being blamed for the rise of misinformation and the growth of online extremism.\u003c/p>\n\u003ch2>What the change does — and how to undo it\u003c/h2>\n\u003cp>Meta has emphasized that the new setting won’t affect content from accounts that people already follow and that it gives them the option to choose how much political content they get recommended otherwise.\u003c/p>\n\u003cp>Instagram head Adam Mosseri \u003ca href=\"https://www.threads.net/@mosseri/post/C3IjVOovcS5\">said on Threads\u003c/a> last month that the change will influence what people see on their main feeds of Instagram and Threads, like the explore page, reels, feed recommendations and suggested users.\u003c/p>\n\u003cp>“Our goal is to preserve the ability for people to choose to interact with political content while respecting each person’s appetite for it,” Mosseri said.\u003c/p>\n\u003cp>Meta has stressed that people who want political recommendations can still opt in to getting them. Here’s how:\u003c/p>\n\u003cul>\n\u003cli>\u003cstrong>Go to your Instagram profile\u003c/strong> and tap the three horizontal lines in the top-right corner to open the “Settings and activity” tab.\u003c/li>\n\u003cli>\u003cstrong>Scroll down to the “What you see”\u003c/strong> \u003cstrong>section\u003c/strong> and click on “Content preferences.”\u003c/li>\n\u003cli>\u003cstrong>Open the “Political content” page\u003c/strong> and turn on the “Don’t limit political content” option.\u003c/li>\n\u003c/ul>\n\u003cp>Meta is characterizing the change as an extension of its current approach to political content.\u003c/p>\n\u003cp>It made \u003ca href=\"https://www.axios.com/2022/07/21/facebook-tiktok-feed-changes\">significant changes to its algorithm\u003c/a> in recent years after \u003ca href=\"https://www.npr.org/2023/07/27/1190383104/new-study-shows-just-how-facebooks-algorithm-shapes-conservative-and-liberal-bub\">mounting evidence and criticism\u003c/a> of the role that Facebook and Instagram played in sowing misinformation and polarization in the 2016 and 2020 U.S. elections. Facebook has increasingly leaned into entertainment and away from news, \u003ca href=\"https://www.cnbc.com/2024/01/22/metas-retreat-from-news-accelerated-in-2023-leaving-media-scrambling.html\">disrupting traffic for many major publishers\u003c/a>.\u003c/p>\n\u003cp>“People have told us they want to see less political content, so we have spent the last few years refining our approach on Facebook to reduce the amount of political content — including from politicians’ accounts — you see in Feed, Reels, Watch, Groups You Should Join, and Pages You May Like,” Meta \u003ca href=\"https://transparency.fb.com/features/approach-to-political-content\">explained in February\u003c/a>.\u003c/p>\n\u003cp>It said Facebook users will also get the choice to opt in to political recommendations “at a later date.”\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003cem>NPR’s Bobby Allyn contributed reporting. \u003c/em>\u003c/p>\n\u003cdiv class=\"fullattribution\">\u003cem>Copyright 2024 NPR. To see more, visit \u003ca href=\"https://www.npr.org\">NPR.org\u003c/a>.\u003cimg decoding=\"async\" src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=Meta+is+limiting+how+much+political+content+users+see.+Here%27s+how+to+opt+out+of+that&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/em>\u003c/div>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11980748/how-to-opt-out-of-metas-political-content-limit-on-instagram-and-threads","authors":["byline_news_11980748"],"categories":["news_8"],"tags":["news_2451","news_30214","news_17968","news_1089"],"affiliates":["news_253"],"featImg":"news_11980749","label":"news_253"},"news_11968723":{"type":"posts","id":"news_11968723","meta":{"index":"posts_1591205157","site":"news","id":"11968723","score":null,"sort":[1701468052000]},"guestAuthors":[],"slug":"facebook-parent-meta-sues-the-ftc-claiming-unconstitutional-authority-in-child-privacy-case","title":"Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data","publishDate":1701468052,"format":"standard","headTitle":"Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data | KQED","labelTerm":{"site":"news"},"content":"\u003cp>The parent company of Instagram and Facebook has sued the Federal Trade Commission in an attempt to stop the agency from reopening a 2020 privacy settlement with the company that would prohibit it from profiting from data it collects on users under 18.\u003c/p>\n\u003cp>In a lawsuit filed late Wednesday in federal court in Washington, D.C., Meta Platforms Inc. said it is challenging “the structurally unconstitutional authority exercised by the FTC” in reopening the privacy agreement.\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"U.S. Sen. Edward Markey (D-Mass.)\"]‘In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation.’[/pullquote]“Meta respectfully requests that this Court declare that certain fundamental aspects of the Commission’s structure violate the U.S. Constitution, and that these violations render unlawful the FTC Proceeding against Meta,” the company says in its complaint.\u003c/p>\n\u003cp>The dispute stems from a \u003ca href=\"https://apnews.com/general-news-7fa2c8a26b34436d89a1c7aff9914f70\">2020 consent agreement\u003c/a> Meta made with the FTC that also had the social media giant pay a record $5 billion fine over privacy violations.\u003c/p>\n\u003cp>In May of this year, the FTC said Meta \u003ca href=\"https://apnews.com/article/facebook-kids-messenger-ftc-privacy-children-6158aa59dee25c473e49f7df16f502ec\">failed to fully comply with the 2020 settlement\u003c/a> and proposed sweeping changes to the agreement, including barring Meta from making money from data it collects on minors. This would include data collected through its virtual-reality products.\u003c/p>\n\u003cp>The FTC had no comment on the lawsuit.\u003c/p>\n\u003cp>[aside postID=news_11965392 hero='https://ww2.kqed.org/app/uploads/sites/10/2023/10/GettyImages-1440405373-1020x734.jpg']Meta’s complaint came after the U.S. Supreme Court’s conservative majority on Wednesday \u003ca href=\"https://apnews.com/article/supreme-court-regulatory-agencies-sec-enforcement-c3a3cae2f4bc5f53dd6a23e99d3a1fac\">seemed open to a challenge\u003c/a> to how the Securities and Exchange Commission fights fraud in a case that could have far-reaching effects on other regulatory agencies.\u003c/p>\n\u003cp>A majority of the nine-member court suggested that people accused of fraud by the SEC should have the right to have their cases decided by a jury in federal court, instead of by the SEC’s in-house administrative law judges, echoing elements of Meta’s lawsuit.\u003c/p>\n\u003cp>U.S. Sen. Edward Markey, a frequent critic of Meta and other Big Tech companies, called Meta’s lawsuit a “weak attempt to avoid accountability.”\u003c/p>\n\u003cp>“In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation,” Markey, a Massachusetts Democrat, said in a statement.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"In a lawsuit filed late Wednesday, Meta Platform Inc. said it is challenging 'the structurally unconstitutional authority exercised by the FTC' in reopening the privacy agreement.","status":"publish","parent":0,"modified":1701395990,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":12,"wordCount":436},"headData":{"title":"Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data | KQED","description":"In a lawsuit filed late Wednesday, Meta Platform Inc. said it is challenging 'the structurally unconstitutional authority exercised by the FTC' in reopening the privacy agreement.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Meta Sues the FTC Over Privacy Settlement That Prohibits Profits From Child User Data","datePublished":"2023-12-01T22:00:52.000Z","dateModified":"2023-12-01T01:59:50.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"nprByline":"The Associated Press","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11968723/facebook-parent-meta-sues-the-ftc-claiming-unconstitutional-authority-in-child-privacy-case","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>The parent company of Instagram and Facebook has sued the Federal Trade Commission in an attempt to stop the agency from reopening a 2020 privacy settlement with the company that would prohibit it from profiting from data it collects on users under 18.\u003c/p>\n\u003cp>In a lawsuit filed late Wednesday in federal court in Washington, D.C., Meta Platforms Inc. said it is challenging “the structurally unconstitutional authority exercised by the FTC” in reopening the privacy agreement.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation.’","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"U.S. Sen. Edward Markey (D-Mass.)","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>“Meta respectfully requests that this Court declare that certain fundamental aspects of the Commission’s structure violate the U.S. Constitution, and that these violations render unlawful the FTC Proceeding against Meta,” the company says in its complaint.\u003c/p>\n\u003cp>The dispute stems from a \u003ca href=\"https://apnews.com/general-news-7fa2c8a26b34436d89a1c7aff9914f70\">2020 consent agreement\u003c/a> Meta made with the FTC that also had the social media giant pay a record $5 billion fine over privacy violations.\u003c/p>\n\u003cp>In May of this year, the FTC said Meta \u003ca href=\"https://apnews.com/article/facebook-kids-messenger-ftc-privacy-children-6158aa59dee25c473e49f7df16f502ec\">failed to fully comply with the 2020 settlement\u003c/a> and proposed sweeping changes to the agreement, including barring Meta from making money from data it collects on minors. This would include data collected through its virtual-reality products.\u003c/p>\n\u003cp>The FTC had no comment on the lawsuit.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11965392","hero":"https://ww2.kqed.org/app/uploads/sites/10/2023/10/GettyImages-1440405373-1020x734.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Meta’s complaint came after the U.S. Supreme Court’s conservative majority on Wednesday \u003ca href=\"https://apnews.com/article/supreme-court-regulatory-agencies-sec-enforcement-c3a3cae2f4bc5f53dd6a23e99d3a1fac\">seemed open to a challenge\u003c/a> to how the Securities and Exchange Commission fights fraud in a case that could have far-reaching effects on other regulatory agencies.\u003c/p>\n\u003cp>A majority of the nine-member court suggested that people accused of fraud by the SEC should have the right to have their cases decided by a jury in federal court, instead of by the SEC’s in-house administrative law judges, echoing elements of Meta’s lawsuit.\u003c/p>\n\u003cp>U.S. Sen. Edward Markey, a frequent critic of Meta and other Big Tech companies, called Meta’s lawsuit a “weak attempt to avoid accountability.”\u003c/p>\n\u003cp>“In the face of a potentially massive fine, Meta’s adoption of extreme, right-wing legal theories to challenge our country’s premier consumer protection agency reeks of desperation,” Markey, a Massachusetts Democrat, said in a statement.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11968723/facebook-parent-meta-sues-the-ftc-claiming-unconstitutional-authority-in-child-privacy-case","authors":["byline_news_11968723"],"categories":["news_6188","news_8","news_248"],"tags":["news_249","news_3655","news_2451","news_30214","news_18037"],"featImg":"news_11968725","label":"news"},"news_11960814":{"type":"posts","id":"news_11960814","meta":{"index":"posts_1591205157","site":"news","id":"11960814","score":null,"sort":[1694553010000]},"guestAuthors":[],"slug":"i-lost-everything-california-photographer-blames-ai-bias-for-instagram-ban","title":"'I Lost Everything': California Photographer Blames AI Bias for Instagram Ban","publishDate":1694553010,"format":"standard","headTitle":"‘I Lost Everything’: California Photographer Blames AI Bias for Instagram Ban | KQED","labelTerm":{"site":"news"},"content":"\u003cp>For months, photographer Merrick Morton seemed like he was playing whack-a-mole as he tried to get a hold of someone at Meta’s Instagram.\u003c/p>\n\u003cp>The social media platform repeatedly took down his photo archive depicting the lives of cholo and African American street culture in Los Angeles during the 1980s.\u003c/p>\n\u003cp>This experience, once again, left him trying to navigate the best way to get his photography restored on the site, mainly with help from his contacts.\u003c/p>\n\u003cp>Morton said his account, @MerrickMortonPhoto, has been taken down three times by Instagram moderators. That is, until last week when it was permanently disabled.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>That time, he was notified via email that his account would no longer be active, and with that, he lost more than 60,000 followers that he had cultivated for over five years.\u003c/p>\n\u003cp>“All of a sudden, one day, I lost everything,” Morton said.\u003c/p>\n\u003cp>His archive had more than 500 historic photographs, mostly in black and white, that captured images of cholo and African American street culture in Los Angeles.\u003c/p>\n\u003cfigure id=\"attachment_11960659\" class=\"wp-caption alignright\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"wp-image-11960659 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg\" alt=\"A person wearing sunglasses stands with his hands in his pockets\" width=\"800\" height=\"911\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-160x182.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED.jpg 878w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">‘Wolfe’ from El Hoyo Maravilla, a Mexican American street gang, in East Los Angeles, 1980. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Among the notices Morton received from Instagram, one stated that his photos violated its community guidelines on violence or dangerous organizations. Those guidelines state that Instagram is “… not a place to support or praise, terrorism, organized crime, or hate groups.”\u003c/p>\n\u003cp>KQED reached out to Meta’s press office multiple times through email to request comment. Meta did not respond in time for publication.\u003c/p>\n\u003cp>Morton bristles at the idea that his photography belongs in the same category as terrorist organizations and hate groups like white supremacists. He defines his work as “fine art” and says his images have been displayed in many art galleries.\u003c/p>\n\u003cp>He said it’s also journalism. His work on street gangs has been published internationally. Morton’s goal is that he wants his photographs available to archivists, students, activists and historians. It captures a unique time and place in Southern California that the mainstream media has mostly ignored.\u003c/p>\n\u003cp>“I think I’m the only photographer in the ’80s who had the cholo culture, who also captured the Black culture and also captured the interactions with the police and these communities,” Morton said.\u003c/p>\n\u003cp>He’s seen how his photographs provoke discussions about ending the deadly warfare between rival street gangs in Los Angeles. His photos also raise questions about the fraught relationship between the police and the communities they patrol.\u003c/p>\n\u003cp>But someone — or some machine — has decided these historic snapshots needed to come down, and Morton can’t get an explanation from Meta, Instagram’s parent company. These experiences have left Morton to wonder if the problem stems from the skin tone of the people he features.\u003c/p>\n\u003ch2>Making community and connections\u003c/h2>\n\u003cp>Before Instagram took down his photos, Morton was building relationships with the friends and families of his subjects.\u003c/p>\n\u003cp>“I had people communicating with me through Instagram. Family members, I was getting back to them,” he said.\u003c/p>\n\u003cp>A few years ago, he reconnected with Charles “Bear” Spratley whom he met on the set of the 1988 movie \u003cem>Colors.\u003c/em> Directed by Dennis Hopper, the film starred Robert Duvall as a Los Angeles Police Department veteran at odds with his rookie partner, Sean Penn, over how to manage their relationships with the Black and cholo street gangs whose territory they patrolled.\u003c/p>\n\u003cfigure id=\"attachment_11960664\" class=\"wp-caption alignleft\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-11960664\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg\" alt=\"A screen shot of a photo of a man wearing sunglasses surrounded by other people making signs with their hands.\" width=\"800\" height=\"1384\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-160x277.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED.jpg 816w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Director Dennis Hopper surrounded by East Coast Crips\u003cbr>on the set of his film ‘Colors.’ This photograph was taken down by Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Spratley was an active member of the 89 East Coast Crips during filming. Through Morton, he was hired as an extra and received on-screen credit for working in the art department.\u003c/p>\n\u003cp>A few years ago, Spratley found Morton on Instagram.\u003c/p>\n\u003cp>“I had been looking for a way to get in touch with whoever was involved in those pictures for years. They were memories for us, you know,” Spratley said.\u003c/p>\n\u003cp>Once reunited, Morton learned that many of Spratley’s friends, whom Morton had met and photographed for \u003cem>Colors,\u003c/em> had died on the streets. According to Spratley, the ones who are still alive have left gang life.\u003c/p>\n\u003cp>“A lot of these guys, if they made it through living, they are changed. They have changed their lives,” Spratley said.\u003c/p>\n\u003cp>After attending hundreds of funerals for young men from his community, Spratley founded an organization called \u003ca href=\"https://www.babyla.org/\">B.A.B.Y.\u003c/a>, or Brothers Against Banging Youth, that works to prevent young people from joining gangs.\u003c/p>\n\u003cp>Morton, who currently earns a living as a set photographer for film and television, has helped Spratley find union entertainment jobs for young men who have gone through B.A.B.Y.’s programs.\u003c/p>\n\u003ch2>Algorithmic bias in content moderation\u003c/h2>\n\u003cp>For Morton, Instagram at its best connects people, challenges systems and creates opportunities. But at its worst, it perpetuates social biases against people of color. He suspects his photographs were swept up by artificial intelligence applications because of the skin color of his subjects.\u003c/p>\n\u003cp>To prove his point, Morton cites this side-by-side comparison: On the left, is a photograph he took that was removed by Instagram. On the right, is a photograph of the Hells Angels, a group that federal law enforcement calls “a criminal threat on six different continents.” The Anti-Defamation League has linked them to white supremacists.\u003c/p>\n\u003cfigure id=\"attachment_11960666\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11960666\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg\" alt=\"Screen shots from two different Instagram accounts: outlawarchive of the left and marrickmortonphoto on the right.\" width=\"2000\" height=\"1055\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg 2000w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-800x422.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1020x538.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-160x84.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1536x810.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1920x1013.jpg 1920w\" sizes=\"(max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">OutlawArchive (right) is currently up on Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>When a machine moderates content, it evaluates text and images as data using an algorithm that has been trained on existing data sets. The process for selecting training data has come under fire as it’s been shown to have racial, gender and other biases.\u003c/p>\n\u003cp>Joy Buolamwini, a digital activist at the MIT Media Lab, has written that facial analysis software was unable to recognize her until she put on a white mask. She further demonstrated how artificial intelligence had trouble identifying three famous Black women: Oprah Winfrey, Serena Williams and Michelle Obama. Obama, for instance, was identified by artificial intelligence as a young man with a toupee in this \u003ca href=\"https://time.com/5520558/artificial-intelligence-racial-gender-bias/\">video\u003c/a>.\u003c/p>\n\u003cp>Buolamwini argued that “when technology denigrates even these iconic women, it is time to re-examine how these systems are built and who they truly serve.”\u003c/p>\n\u003ch2>The pitfalls of content moderation\u003c/h2>\n\u003cp>Despite his account being permanently banned, Morton believes that if he could get in touch with an actual human being at Instagram, he could explain why his archive should remain accessible to the public.\u003c/p>\n\u003cp>He did, however, manage to locate someone through his network who knew someone who worked at Instagram, and his original account was restored then. Once his images were back, Morton received a brief apology email from the Facebook Team on behalf of Instagram. (Meta owns and operates Facebook, Instagram, WhatsApp and more.) [aside label='More on Artificial Intelligence' tag='artificial-intelligence'] But, since the latest ban on his account in March, Morton has been unable to get through to someone at Instagram to plead his case once again. Since then, he filed an appeal but hasn’t received a response.\u003c/p>\n\u003cp>Attorney Jessica González of the nonprofit Freepress.net, is a watchdog for Meta’s content moderation practices. She said she has observed differential treatment across the social media platform, depending on the race of the subject in the image in question or who posted it.\u003c/p>\n\u003cp>“We’ve seen this time and again, Meta taking down content by and about people of color,” she said. “While similar content by and about white people remains up.”\u003c/p>\n\u003cp>During recent national elections, González noted that neither Instagram nor Facebook managed to keep hate speech and violent organizing off of their platforms.\u003c/p>\n\u003cp>“We’ve raised this with Meta many times leading up to the 2020 election and the 2022 midterms,” González said. “We had militia groups not just posting pictures with guns, or that seemed to be promoting violence, but actually organizing violent rallies, calling for people to bring guns.”\u003c/p>\n\u003cp>With an estimated 2.3 billion worldwide users, Instagram cannot sift through its sheer volume of content using human moderators. Artificial intelligence can be used to make the “first cut” before actual human beings take a second look. Human reviewers, however, have their own biases, and some may struggle with prolonged exposure to harsh images. [pullquote size=\"medium\" align=\"right\" citation=\"Jessica González, attorney, nonprofit Freepress.net\"]‘We’ve seen this time and again, Meta taking down content by and about people of color. While similar content by and about white people remains up.’[/pullquote] Brian Fishman led the team at Facebook that removed hate organizations and terrorist groups from its platform. He now runs Cinder, a trust and safety company that builds custom content moderation tools. He said he believes that making the internet safe requires nuanced thinking.\u003c/p>\n\u003cp>“There are circumstances where AI is actually more accurate in some circumstances than human reviewers, but there’s also plenty of examples where that’s not the case,” he said. “We know that AI misses things, and calculating that risk and understanding what that risk may be is really difficult.”\u003c/p>\n\u003cp>He went on to acknowledge that many AI scientists are just beginning to understand how to manage this powerful new technology.\u003c/p>\n\u003cp>“They don’t necessarily just want to suck up everything, they want to be able to understand whether they are inadvertently introducing bias into their models based on the training data that they have selected originally,” Fishman said.\u003c/p>\n\u003cp>Morton, in the meantime, created an alternate Instagram account, but has only gained about half of his original followers back. He said he hopes to keep the new archive up and fly under the content-moderation radar for as long as possible.\u003c/p>\n\u003cp>“I feel it’s important because the public has the right to know. People in these communities have the right to see these images,” Morton said. “Educators have the right to see these images. Curators and fine artists have the right to see these images.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"An LA-based photographer says his Instagram account that documents 1980s cholo and African American street culture has been banned repeatedly due to racial bias.","status":"publish","parent":0,"modified":1694553811,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":43,"wordCount":1742},"headData":{"title":"'I Lost Everything': California Photographer Blames AI Bias for Instagram Ban | KQED","description":"An LA-based photographer says his Instagram account that documents 1980s cholo and African American street culture has been banned repeatedly due to racial bias.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"'I Lost Everything': California Photographer Blames AI Bias for Instagram Ban","datePublished":"2023-09-12T21:10:10.000Z","dateModified":"2023-09-12T21:23:31.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"audioUrl":"https://traffic.omny.fm/d/clips/0af137ef-751e-4b19-a055-aaef00d2d578/ffca7e9f-6831-41c5-bcaf-aaef00f5a073/a346cf1e-4a87-4ecd-9476-b07a010b2b30/audio.mp3","nprByline":"\u003ca href=\"https://www.kqed.org/\">Beth Tribolet\u003c/a>","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11960814/i-lost-everything-california-photographer-blames-ai-bias-for-instagram-ban","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>For months, photographer Merrick Morton seemed like he was playing whack-a-mole as he tried to get a hold of someone at Meta’s Instagram.\u003c/p>\n\u003cp>The social media platform repeatedly took down his photo archive depicting the lives of cholo and African American street culture in Los Angeles during the 1980s.\u003c/p>\n\u003cp>This experience, once again, left him trying to navigate the best way to get his photography restored on the site, mainly with help from his contacts.\u003c/p>\n\u003cp>Morton said his account, @MerrickMortonPhoto, has been taken down three times by Instagram moderators. That is, until last week when it was permanently disabled.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>That time, he was notified via email that his account would no longer be active, and with that, he lost more than 60,000 followers that he had cultivated for over five years.\u003c/p>\n\u003cp>“All of a sudden, one day, I lost everything,” Morton said.\u003c/p>\n\u003cp>His archive had more than 500 historic photographs, mostly in black and white, that captured images of cholo and African American street culture in Los Angeles.\u003c/p>\n\u003cfigure id=\"attachment_11960659\" class=\"wp-caption alignright\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"wp-image-11960659 size-medium\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg\" alt=\"A person wearing sunglasses stands with his hands in his pockets\" width=\"800\" height=\"911\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-800x911.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED-160x182.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-02-KQED.jpg 878w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">‘Wolfe’ from El Hoyo Maravilla, a Mexican American street gang, in East Los Angeles, 1980. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Among the notices Morton received from Instagram, one stated that his photos violated its community guidelines on violence or dangerous organizations. Those guidelines state that Instagram is “… not a place to support or praise, terrorism, organized crime, or hate groups.”\u003c/p>\n\u003cp>KQED reached out to Meta’s press office multiple times through email to request comment. Meta did not respond in time for publication.\u003c/p>\n\u003cp>Morton bristles at the idea that his photography belongs in the same category as terrorist organizations and hate groups like white supremacists. He defines his work as “fine art” and says his images have been displayed in many art galleries.\u003c/p>\n\u003cp>He said it’s also journalism. His work on street gangs has been published internationally. Morton’s goal is that he wants his photographs available to archivists, students, activists and historians. It captures a unique time and place in Southern California that the mainstream media has mostly ignored.\u003c/p>\n\u003cp>“I think I’m the only photographer in the ’80s who had the cholo culture, who also captured the Black culture and also captured the interactions with the police and these communities,” Morton said.\u003c/p>\n\u003cp>He’s seen how his photographs provoke discussions about ending the deadly warfare between rival street gangs in Los Angeles. His photos also raise questions about the fraught relationship between the police and the communities they patrol.\u003c/p>\n\u003cp>But someone — or some machine — has decided these historic snapshots needed to come down, and Morton can’t get an explanation from Meta, Instagram’s parent company. These experiences have left Morton to wonder if the problem stems from the skin tone of the people he features.\u003c/p>\n\u003ch2>Making community and connections\u003c/h2>\n\u003cp>Before Instagram took down his photos, Morton was building relationships with the friends and families of his subjects.\u003c/p>\n\u003cp>“I had people communicating with me through Instagram. Family members, I was getting back to them,” he said.\u003c/p>\n\u003cp>A few years ago, he reconnected with Charles “Bear” Spratley whom he met on the set of the 1988 movie \u003cem>Colors.\u003c/em> Directed by Dennis Hopper, the film starred Robert Duvall as a Los Angeles Police Department veteran at odds with his rookie partner, Sean Penn, over how to manage their relationships with the Black and cholo street gangs whose territory they patrolled.\u003c/p>\n\u003cfigure id=\"attachment_11960664\" class=\"wp-caption alignleft\" style=\"max-width: 800px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-medium wp-image-11960664\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg\" alt=\"A screen shot of a photo of a man wearing sunglasses surrounded by other people making signs with their hands.\" width=\"800\" height=\"1384\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-800x1384.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED-160x277.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-07-KQED.jpg 816w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Director Dennis Hopper surrounded by East Coast Crips\u003cbr>on the set of his film ‘Colors.’ This photograph was taken down by Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Spratley was an active member of the 89 East Coast Crips during filming. Through Morton, he was hired as an extra and received on-screen credit for working in the art department.\u003c/p>\n\u003cp>A few years ago, Spratley found Morton on Instagram.\u003c/p>\n\u003cp>“I had been looking for a way to get in touch with whoever was involved in those pictures for years. They were memories for us, you know,” Spratley said.\u003c/p>\n\u003cp>Once reunited, Morton learned that many of Spratley’s friends, whom Morton had met and photographed for \u003cem>Colors,\u003c/em> had died on the streets. According to Spratley, the ones who are still alive have left gang life.\u003c/p>\n\u003cp>“A lot of these guys, if they made it through living, they are changed. They have changed their lives,” Spratley said.\u003c/p>\n\u003cp>After attending hundreds of funerals for young men from his community, Spratley founded an organization called \u003ca href=\"https://www.babyla.org/\">B.A.B.Y.\u003c/a>, or Brothers Against Banging Youth, that works to prevent young people from joining gangs.\u003c/p>\n\u003cp>Morton, who currently earns a living as a set photographer for film and television, has helped Spratley find union entertainment jobs for young men who have gone through B.A.B.Y.’s programs.\u003c/p>\n\u003ch2>Algorithmic bias in content moderation\u003c/h2>\n\u003cp>For Morton, Instagram at its best connects people, challenges systems and creates opportunities. But at its worst, it perpetuates social biases against people of color. He suspects his photographs were swept up by artificial intelligence applications because of the skin color of his subjects.\u003c/p>\n\u003cp>To prove his point, Morton cites this side-by-side comparison: On the left, is a photograph he took that was removed by Instagram. On the right, is a photograph of the Hells Angels, a group that federal law enforcement calls “a criminal threat on six different continents.” The Anti-Defamation League has linked them to white supremacists.\u003c/p>\n\u003cfigure id=\"attachment_11960666\" class=\"wp-caption aligncenter\" style=\"max-width: 2000px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11960666\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg\" alt=\"Screen shots from two different Instagram accounts: outlawarchive of the left and marrickmortonphoto on the right.\" width=\"2000\" height=\"1055\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED.jpg 2000w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-800x422.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1020x538.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-160x84.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1536x810.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2023/09/091123-PHOTO-AI-RM-09-KQED-1920x1013.jpg 1920w\" sizes=\"(max-width: 2000px) 100vw, 2000px\">\u003cfigcaption class=\"wp-caption-text\">OutlawArchive (right) is currently up on Instagram. \u003ccite>(Courtesy of Merrick Morton)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>When a machine moderates content, it evaluates text and images as data using an algorithm that has been trained on existing data sets. The process for selecting training data has come under fire as it’s been shown to have racial, gender and other biases.\u003c/p>\n\u003cp>Joy Buolamwini, a digital activist at the MIT Media Lab, has written that facial analysis software was unable to recognize her until she put on a white mask. She further demonstrated how artificial intelligence had trouble identifying three famous Black women: Oprah Winfrey, Serena Williams and Michelle Obama. Obama, for instance, was identified by artificial intelligence as a young man with a toupee in this \u003ca href=\"https://time.com/5520558/artificial-intelligence-racial-gender-bias/\">video\u003c/a>.\u003c/p>\n\u003cp>Buolamwini argued that “when technology denigrates even these iconic women, it is time to re-examine how these systems are built and who they truly serve.”\u003c/p>\n\u003ch2>The pitfalls of content moderation\u003c/h2>\n\u003cp>Despite his account being permanently banned, Morton believes that if he could get in touch with an actual human being at Instagram, he could explain why his archive should remain accessible to the public.\u003c/p>\n\u003cp>He did, however, manage to locate someone through his network who knew someone who worked at Instagram, and his original account was restored then. Once his images were back, Morton received a brief apology email from the Facebook Team on behalf of Instagram. (Meta owns and operates Facebook, Instagram, WhatsApp and more.) \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"More on Artificial Intelligence ","tag":"artificial-intelligence"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp> But, since the latest ban on his account in March, Morton has been unable to get through to someone at Instagram to plead his case once again. Since then, he filed an appeal but hasn’t received a response.\u003c/p>\n\u003cp>Attorney Jessica González of the nonprofit Freepress.net, is a watchdog for Meta’s content moderation practices. She said she has observed differential treatment across the social media platform, depending on the race of the subject in the image in question or who posted it.\u003c/p>\n\u003cp>“We’ve seen this time and again, Meta taking down content by and about people of color,” she said. “While similar content by and about white people remains up.”\u003c/p>\n\u003cp>During recent national elections, González noted that neither Instagram nor Facebook managed to keep hate speech and violent organizing off of their platforms.\u003c/p>\n\u003cp>“We’ve raised this with Meta many times leading up to the 2020 election and the 2022 midterms,” González said. “We had militia groups not just posting pictures with guns, or that seemed to be promoting violence, but actually organizing violent rallies, calling for people to bring guns.”\u003c/p>\n\u003cp>With an estimated 2.3 billion worldwide users, Instagram cannot sift through its sheer volume of content using human moderators. Artificial intelligence can be used to make the “first cut” before actual human beings take a second look. Human reviewers, however, have their own biases, and some may struggle with prolonged exposure to harsh images. \u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘We’ve seen this time and again, Meta taking down content by and about people of color. While similar content by and about white people remains up.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Jessica González, attorney, nonprofit Freepress.net","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp> Brian Fishman led the team at Facebook that removed hate organizations and terrorist groups from its platform. He now runs Cinder, a trust and safety company that builds custom content moderation tools. He said he believes that making the internet safe requires nuanced thinking.\u003c/p>\n\u003cp>“There are circumstances where AI is actually more accurate in some circumstances than human reviewers, but there’s also plenty of examples where that’s not the case,” he said. “We know that AI misses things, and calculating that risk and understanding what that risk may be is really difficult.”\u003c/p>\n\u003cp>He went on to acknowledge that many AI scientists are just beginning to understand how to manage this powerful new technology.\u003c/p>\n\u003cp>“They don’t necessarily just want to suck up everything, they want to be able to understand whether they are inadvertently introducing bias into their models based on the training data that they have selected originally,” Fishman said.\u003c/p>\n\u003cp>Morton, in the meantime, created an alternate Instagram account, but has only gained about half of his original followers back. He said he hopes to keep the new archive up and fly under the content-moderation radar for as long as possible.\u003c/p>\n\u003cp>“I feel it’s important because the public has the right to know. People in these communities have the right to see these images,” Morton said. “Educators have the right to see these images. Curators and fine artists have the right to see these images.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11960814/i-lost-everything-california-photographer-blames-ai-bias-for-instagram-ban","authors":["byline_news_11960814"],"categories":["news_8"],"tags":["news_21126","news_25184","news_2114","news_19133","news_18538","news_22973","news_249","news_86","news_33172","news_2451","news_4","news_30214","news_25944","news_5022"],"featImg":"news_11960658","label":"news"},"news_11951924":{"type":"posts","id":"news_11951924","meta":{"index":"posts_1591205157","site":"news","id":"11951924","score":null,"sort":[1685648214000]},"guestAuthors":[],"slug":"facebook-instagram-threaten-to-block-news-stories-in-california","title":"Facebook, Instagram Threaten to Block News Stories in California if Bill Passes","publishDate":1685648214,"format":"standard","headTitle":"Facebook, Instagram Threaten to Block News Stories in California if Bill Passes | KQED","labelTerm":{},"content":"\u003cp>Facebook and Instagram will block all news articles in California if state lawmakers pass a bill meant to funnel money from the tech platforms to media organizations, a Meta spokesman threatened on Wednesday.\u003c/p>\n\u003cp>The \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202320240AB886\">California Journalism Preservation Act\u003c/a> would essentially tax the advertising profits platforms make from distributing news articles. Under the measure, some 70% of the money collected from the so-called “usage fee” would support newsrooms throughout the state.\u003c/p>\n\u003cp>The bill’s sponsor, Assemblywoman Buffy Wicks, a Democrat who represents Oakland, argues the measure could provide a “lifeline” to local news organizations that have seen advertising revenue plunge.\u003c/p>\n\u003cp>“As news consumption has moved online, community news outlets have been downsized and closing at an alarming rate,” Wicks said at a hearing on the bill earlier this month, pointing out that more than 100 California news organizations have gone under in the past decade.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>But now, Meta warns the legislation would make the company block the sharing of news articles in California on Facebook and Instagram.\u003c/p>\n\u003cp>The bill, the company argued, would mostly assist out-of-state sites “under the guise” of helping news publishers in California.\u003c/p>\n\u003cp>“If the Journalism Preservation Act passes, we will be forced to remove news from Facebook and Instagram, rather than pay into a slush fund that primarily benefits big, out-of-state media companies under the guise of aiding California publishers,” Andy Stone, a spokesman for Meta, \u003ca href=\"https://twitter.com/andymstone/status/1663951770052067338?s=20\">said\u003c/a> on Wednesday.\u003c/p>\n\u003cp>When asked how exactly the act would force Meta to stop distributing news articles, Stone said: “It’s pay or remove the news. Our hand is being forced.”\u003c/p>\n\u003cp>Danielle Coffey, executive vice president of the News Media Alliance trade group, criticized Meta for threatening to block articles in the state, saying the ailing news industry would benefit from having tech platforms pay their fair share.\u003c/p>\n\u003cp>“Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before,” Coffey said in a statement.\u003c/p>\n\u003ch2>\u003cstrong>Threats in California echo Big Tech’s warnings in Washington and overseas\u003c/strong>\u003c/h2>\n\u003cp>Facebook and Google have developed something of a predictable response to efforts attempting to make them pay the media industry for articles: Threatening to stop carrying news in protest.\u003c/p>\n\u003cfigure id=\"attachment_11951940\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951940\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg\" alt='A building with glass windows and a huge multicolored logo reads, \"Google.\"' width=\"1920\" height=\"1281\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1020x681.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1536x1025.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Google headquarters on Sept. 2, 2015, in Mountain View. According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>They aren’t empty threats; Facebook \u003ca href=\"https://www.npr.org/2021/02/18/968921926/facebook-takes-a-hard-line-against-proposed-australian-law\">briefly blocked\u003c/a> news articles in Australia over a similar measure that required tech companies to pay publishers for news content. Google said it would pull its search engine from the country before a compromise was struck.\u003c/p>\n\u003cp>Lawmakers in Washington floated a plan last year with the goal of helping news outlets negotiate with tech companies, and \u003ca href=\"https://www.reuters.com/technology/facebook-owner-meta-remove-news-its-platform-if-congress-passes-media-bill-2022-12-05/#:~:text=WASHINGTON%2C%20Dec%205%20(Reuters),O)%20Google%20and%20Facebook.\">Facebook said\u003c/a> it would yank news from the platform nationwide.\u003c/p>\n\u003cp>[pullquote size=\"medium\" align=\"right\" citation=\"Danielle Coffey, executive vice president, News Media Alliance\"]‘Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before.’[/pullquote]\u003c/p>\n\u003cp>Canada is getting a taste of it, too. There, the tech giants \u003ca href=\"https://www.thestar.com/politics/federal/2023/05/30/business-would-be-over-canadas-news-publishers-say-ban-by-google-and-facebook-would-devastate-them.html\">say\u003c/a> they’re ready to pull the plug on news content if a similar measure is enacted. As a test, Google has \u003ca href=\"https://www.wsj.com/articles/google-blocks-news-results-in-some-canadian-searches-a0577c75\">even blocked news articles\u003c/a> from searches for some users.\u003c/p>\n\u003cp>A spokeswoman for Google declined to comment on the California bill.\u003c/p>\n\u003cp>While tech companies and publishers squabble over legislation, many news publishers \u003ca href=\"https://www.npr.org/2023/04/28/1172599212/web-buzzfeed-vice-gawker-facebook-twitter-media-news\">have started pivoting away\u003c/a> from social media altogether and placing the focus on newsletters, podcasts and subscription-driven models.\u003c/p>\n\u003ch2>40,000 newsroom jobs lost, as ad revenue nosedives\u003c/h2>\n\u003cp>The media industry has been hemorrhaging jobs for years. Some 40,000 newsroom jobs disappeared between 2008 and 2020, \u003ca href=\"https://www.pewresearch.org/short-reads/2021/07/13/u-s-newsroom-employment-has-fallen-26-since-2008/\">the Pew Research Center has found\u003c/a>.\u003c/p>\n\u003cp>And while many factors have contributed to the news industry’s woes, a significant blow has been delivered by the tech industry’s dominance over online advertising.\u003c/p>\n\u003cp>According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023.\u003c/p>\n\u003cp>In Australia, Facebook and Google eventually buckled and reached deals with news publishers. Bill Grueskin, a professor at the Columbia University School of Journalism who has studied the Australian law, \u003ca href=\"https://www.cjr.org/business_of_news/australia-pressured-google-and-facebook-to-pay-for-journalism-is-america-next.php\">found that\u003c/a> it generated nearly $150 million for news organizations.\u003c/p>\n\u003cfigure id=\"attachment_11951941\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951941\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg\" alt=\"A computer tablet screen glows with a blue and white social media logo for the company Facebook. People are blurred in the background at a cafe setting.\" width=\"1920\" height=\"1277\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-800x532.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1020x678.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-160x106.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1536x1022.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">The California Journalism Preservation Act would essentially tax the advertising profits that platforms like Facebook and Instagram make from distributing news articles. Under the measure, some 70% of the money collected from the so-called ‘usage fee’ would support newsrooms throughout the state. Facebook has threatened to pull news stories from its platform altogether should the bill succeed. \u003ccite>(Ted Aljibe/AFP/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Australian Broadcasting Corporation \u003ca href=\"https://www.abc.net.au/news/2021-12-03/abc-to-add-more-than-50-journalists-in-regional-australia/100673862\">was able to hire\u003c/a> 50 new journalist in underserved parts of the country as a result of the law.\u003c/p>\n\u003cp>California is the first state to attempt to replicate the Australian model.\u003c/p>\n\u003cp>Experts who study the news industry say while the Australian news landscape is distinct from the U.S., given how concentrated it is — Rupert Murdoch’s News Corp. controls more than half of the market — many other states will be watching how the showdown in Sacramento plays out.\u003c/p>\n\u003cp>“We are now in a no-holds-barred battle for revenue, with many news companies, emboldened by the settlement in Australia, becoming quite vocal and aggressive in arguing this case,” said John Wihbey, journalism professor at Northeastern University.\u003c/p>\n\u003cp>The California bill is set to receive a vote on the California assembly floor on Thursday. It is expected to pass and move to the state Senate.\u003c/p>\n\u003ch2>Critics worry the bill will hurt, not help news outlets\u003c/h2>\n\u003cp>In California, struggling publishers have come out strongly in favor of the bill.\u003c/p>\n\u003cp>“Put plainly, Big Tech is bleeding publishers dry without contributing any resources to creating high-quality content,” Troy Masters, the publisher of Los Angeles Blade, \u003ca href=\"https://www.sacbee.com/opinion/article275859591.html\">wrote on Tuesday\u003c/a> in the Sacramento Bee. “This is not a theoretical problem. News deserts are a reality across California at a time when misinformation is at an all-time high, causing Americans’ trust in democracy and our institutions to erode at alarming rates.”\u003c/p>\n\u003cp>Yet others fear the California legislation could have unintended consequences that end up hurting the news outlets it aims to help.\u003c/p>\n\u003cp>For instance, media analyst and publisher Ken Doctor has argued that bad actors with sites peddling misinformation could game the system and end up getting funding. Other worries: The bill would supercharge lurid, clickbait-y headlines from sites angling to get a slice of the new pot of money, or channel money to hedge-fund owners that have cut newsrooms in pursuit of profits.[aside postID=news_11931727 hero='https://ww2.kqed.org/app/uploads/sites/10/2020/06/RS43524_GettyImages-1178141588-qut-1020x680.jpg']“I applaud [that] the legislators’ want to help the local news business,” Doctor \u003ca href=\"https://www.latimes.com/california/newsletter/2023-05-11/could-charging-big-tech-a-journalism-usage-fee-help-save-local-news-essential-california\">told\u003c/a> The Los Angeles Times. “But I think what they really need is a much deeper and wider understanding of the mechanics and nuances of how that business works.”\u003c/p>\n\u003cp>Media scholar Amanda Lotz, who teaches at the Queensland University of Technology, told NPR that “the business model for journalism is collapsing broadly,” but she said it’s not fair to only blame Big Tech companies for the media industry’s struggles.\u003c/p>\n\u003cp>Wihbey at Northeastern University agrees, but he said if California can force Big Tech to the bargaining table with news publishers, it could — even in a small way — prop up a local news market under siege.\u003c/p>\n\u003cp>“Such deals will not ‘save the news’ industry, but they could contribute a new, reliable stream to support news,” he said. “I hope that social platform companies can see it in their interest to support the underlying democratic societies that, after all, are the bedrock of their commercial markets.”\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"Facebook and Instagram have responded to efforts to make them pay the media industry for articles by threatening to stop carrying news stories altogether.","status":"publish","parent":0,"modified":1685648214,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":35,"wordCount":1381},"headData":{"title":"Facebook, Instagram to Block News Stories from California | KQED","description":"Facebook, Instagram's response to efforts attempting to make them pay the media industry for content is to threaten to pull news stories altogether.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","socialTitle":"Facebook, Instagram to Block News Stories from California%%page%% %%sep%% KQED","socialDescription":"Facebook, Instagram's response to efforts attempting to make them pay the media industry for content is to threaten to pull news stories altogether.","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Facebook, Instagram Threaten to Block News Stories in California if Bill Passes","datePublished":"2023-06-01T19:36:54.000Z","dateModified":"2023-06-01T19:36:54.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"source":"NPR","sourceUrl":"https://www.npr.org/","nprByline":"\u003ca href=\"https://www.npr.org/people/638550790/bobby-allyn\">Bobby Allyn\u003c/a>\u003cbr>NPR","excludeFromSiteSearch":"Include","showOnAuthorArchivePages":"No","articleAge":"0","path":"/news/11951924/facebook-instagram-threaten-to-block-news-stories-in-california","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook and Instagram will block all news articles in California if state lawmakers pass a bill meant to funnel money from the tech platforms to media organizations, a Meta spokesman threatened on Wednesday.\u003c/p>\n\u003cp>The \u003ca href=\"https://leginfo.legislature.ca.gov/faces/billTextClient.xhtml?bill_id=202320240AB886\">California Journalism Preservation Act\u003c/a> would essentially tax the advertising profits platforms make from distributing news articles. Under the measure, some 70% of the money collected from the so-called “usage fee” would support newsrooms throughout the state.\u003c/p>\n\u003cp>The bill’s sponsor, Assemblywoman Buffy Wicks, a Democrat who represents Oakland, argues the measure could provide a “lifeline” to local news organizations that have seen advertising revenue plunge.\u003c/p>\n\u003cp>“As news consumption has moved online, community news outlets have been downsized and closing at an alarming rate,” Wicks said at a hearing on the bill earlier this month, pointing out that more than 100 California news organizations have gone under in the past decade.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>But now, Meta warns the legislation would make the company block the sharing of news articles in California on Facebook and Instagram.\u003c/p>\n\u003cp>The bill, the company argued, would mostly assist out-of-state sites “under the guise” of helping news publishers in California.\u003c/p>\n\u003cp>“If the Journalism Preservation Act passes, we will be forced to remove news from Facebook and Instagram, rather than pay into a slush fund that primarily benefits big, out-of-state media companies under the guise of aiding California publishers,” Andy Stone, a spokesman for Meta, \u003ca href=\"https://twitter.com/andymstone/status/1663951770052067338?s=20\">said\u003c/a> on Wednesday.\u003c/p>\n\u003cp>When asked how exactly the act would force Meta to stop distributing news articles, Stone said: “It’s pay or remove the news. Our hand is being forced.”\u003c/p>\n\u003cp>Danielle Coffey, executive vice president of the News Media Alliance trade group, criticized Meta for threatening to block articles in the state, saying the ailing news industry would benefit from having tech platforms pay their fair share.\u003c/p>\n\u003cp>“Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before,” Coffey said in a statement.\u003c/p>\n\u003ch2>\u003cstrong>Threats in California echo Big Tech’s warnings in Washington and overseas\u003c/strong>\u003c/h2>\n\u003cp>Facebook and Google have developed something of a predictable response to efforts attempting to make them pay the media industry for articles: Threatening to stop carrying news in protest.\u003c/p>\n\u003cfigure id=\"attachment_11951940\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951940\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg\" alt='A building with glass windows and a huge multicolored logo reads, \"Google.\"' width=\"1920\" height=\"1281\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1020x681.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS26525_GettyImages-486234008-qut-1536x1025.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">Google headquarters on Sept. 2, 2015, in Mountain View. According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023. \u003ccite>(Justin Sullivan/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>They aren’t empty threats; Facebook \u003ca href=\"https://www.npr.org/2021/02/18/968921926/facebook-takes-a-hard-line-against-proposed-australian-law\">briefly blocked\u003c/a> news articles in Australia over a similar measure that required tech companies to pay publishers for news content. Google said it would pull its search engine from the country before a compromise was struck.\u003c/p>\n\u003cp>Lawmakers in Washington floated a plan last year with the goal of helping news outlets negotiate with tech companies, and \u003ca href=\"https://www.reuters.com/technology/facebook-owner-meta-remove-news-its-platform-if-congress-passes-media-bill-2022-12-05/#:~:text=WASHINGTON%2C%20Dec%205%20(Reuters),O)%20Google%20and%20Facebook.\">Facebook said\u003c/a> it would yank news from the platform nationwide.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘Meta’s threat to take down news is undemocratic and unbecoming. We have seen [this] in their playbook before.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Danielle Coffey, executive vice president, News Media Alliance","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Canada is getting a taste of it, too. There, the tech giants \u003ca href=\"https://www.thestar.com/politics/federal/2023/05/30/business-would-be-over-canadas-news-publishers-say-ban-by-google-and-facebook-would-devastate-them.html\">say\u003c/a> they’re ready to pull the plug on news content if a similar measure is enacted. As a test, Google has \u003ca href=\"https://www.wsj.com/articles/google-blocks-news-results-in-some-canadian-searches-a0577c75\">even blocked news articles\u003c/a> from searches for some users.\u003c/p>\n\u003cp>A spokeswoman for Google declined to comment on the California bill.\u003c/p>\n\u003cp>While tech companies and publishers squabble over legislation, many news publishers \u003ca href=\"https://www.npr.org/2023/04/28/1172599212/web-buzzfeed-vice-gawker-facebook-twitter-media-news\">have started pivoting away\u003c/a> from social media altogether and placing the focus on newsletters, podcasts and subscription-driven models.\u003c/p>\n\u003ch2>40,000 newsroom jobs lost, as ad revenue nosedives\u003c/h2>\n\u003cp>The media industry has been hemorrhaging jobs for years. Some 40,000 newsroom jobs disappeared between 2008 and 2020, \u003ca href=\"https://www.pewresearch.org/short-reads/2021/07/13/u-s-newsroom-employment-has-fallen-26-since-2008/\">the Pew Research Center has found\u003c/a>.\u003c/p>\n\u003cp>And while many factors have contributed to the news industry’s woes, a significant blow has been delivered by the tech industry’s dominance over online advertising.\u003c/p>\n\u003cp>According to figures provided to NPR by Insider Intelligence, services owned by Meta or Google have collected nearly 70% of digital advertising revenue made in 2023.\u003c/p>\n\u003cp>In Australia, Facebook and Google eventually buckled and reached deals with news publishers. Bill Grueskin, a professor at the Columbia University School of Journalism who has studied the Australian law, \u003ca href=\"https://www.cjr.org/business_of_news/australia-pressured-google-and-facebook-to-pay-for-journalism-is-america-next.php\">found that\u003c/a> it generated nearly $150 million for news organizations.\u003c/p>\n\u003cfigure id=\"attachment_11951941\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg decoding=\"async\" loading=\"lazy\" class=\"size-full wp-image-11951941\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg\" alt=\"A computer tablet screen glows with a blue and white social media logo for the company Facebook. People are blurred in the background at a cafe setting.\" width=\"1920\" height=\"1277\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517.jpg 1920w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-800x532.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1020x678.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-160x106.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2023/06/RS2274_facebook20120517-1536x1022.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\">\u003cfigcaption class=\"wp-caption-text\">The California Journalism Preservation Act would essentially tax the advertising profits that platforms like Facebook and Instagram make from distributing news articles. Under the measure, some 70% of the money collected from the so-called ‘usage fee’ would support newsrooms throughout the state. Facebook has threatened to pull news stories from its platform altogether should the bill succeed. \u003ccite>(Ted Aljibe/AFP/Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>The Australian Broadcasting Corporation \u003ca href=\"https://www.abc.net.au/news/2021-12-03/abc-to-add-more-than-50-journalists-in-regional-australia/100673862\">was able to hire\u003c/a> 50 new journalist in underserved parts of the country as a result of the law.\u003c/p>\n\u003cp>California is the first state to attempt to replicate the Australian model.\u003c/p>\n\u003cp>Experts who study the news industry say while the Australian news landscape is distinct from the U.S., given how concentrated it is — Rupert Murdoch’s News Corp. controls more than half of the market — many other states will be watching how the showdown in Sacramento plays out.\u003c/p>\n\u003cp>“We are now in a no-holds-barred battle for revenue, with many news companies, emboldened by the settlement in Australia, becoming quite vocal and aggressive in arguing this case,” said John Wihbey, journalism professor at Northeastern University.\u003c/p>\n\u003cp>The California bill is set to receive a vote on the California assembly floor on Thursday. It is expected to pass and move to the state Senate.\u003c/p>\n\u003ch2>Critics worry the bill will hurt, not help news outlets\u003c/h2>\n\u003cp>In California, struggling publishers have come out strongly in favor of the bill.\u003c/p>\n\u003cp>“Put plainly, Big Tech is bleeding publishers dry without contributing any resources to creating high-quality content,” Troy Masters, the publisher of Los Angeles Blade, \u003ca href=\"https://www.sacbee.com/opinion/article275859591.html\">wrote on Tuesday\u003c/a> in the Sacramento Bee. “This is not a theoretical problem. News deserts are a reality across California at a time when misinformation is at an all-time high, causing Americans’ trust in democracy and our institutions to erode at alarming rates.”\u003c/p>\n\u003cp>Yet others fear the California legislation could have unintended consequences that end up hurting the news outlets it aims to help.\u003c/p>\n\u003cp>For instance, media analyst and publisher Ken Doctor has argued that bad actors with sites peddling misinformation could game the system and end up getting funding. Other worries: The bill would supercharge lurid, clickbait-y headlines from sites angling to get a slice of the new pot of money, or channel money to hedge-fund owners that have cut newsrooms in pursuit of profits.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11931727","hero":"https://ww2.kqed.org/app/uploads/sites/10/2020/06/RS43524_GettyImages-1178141588-qut-1020x680.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>“I applaud [that] the legislators’ want to help the local news business,” Doctor \u003ca href=\"https://www.latimes.com/california/newsletter/2023-05-11/could-charging-big-tech-a-journalism-usage-fee-help-save-local-news-essential-california\">told\u003c/a> The Los Angeles Times. “But I think what they really need is a much deeper and wider understanding of the mechanics and nuances of how that business works.”\u003c/p>\n\u003cp>Media scholar Amanda Lotz, who teaches at the Queensland University of Technology, told NPR that “the business model for journalism is collapsing broadly,” but she said it’s not fair to only blame Big Tech companies for the media industry’s struggles.\u003c/p>\n\u003cp>Wihbey at Northeastern University agrees, but he said if California can force Big Tech to the bargaining table with news publishers, it could — even in a small way — prop up a local news market under siege.\u003c/p>\n\u003cp>“Such deals will not ‘save the news’ industry, but they could contribute a new, reliable stream to support news,” he said. “I hope that social platform companies can see it in their interest to support the underlying democratic societies that, after all, are the bedrock of their commercial markets.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11951924/facebook-instagram-threaten-to-block-news-stories-in-california","authors":["byline_news_11951924"],"categories":["news_8","news_248"],"tags":["news_28321","news_18538","news_249","news_2451","news_30214"],"featImg":"news_11951943","label":"source_news_11951924"},"news_11896803":{"type":"posts","id":"news_11896803","meta":{"index":"posts_1591205157","site":"news","id":"11896803","score":null,"sort":[1637289030000]},"guestAuthors":[],"slug":"states-are-investigating-how-instagram-impacts-childrens-mental-and-physical-health","title":"States are Investigating how Instagram Impacts Children's Mental and Physical Health","publishDate":1637289030,"format":"standard","headTitle":"KQED News","labelTerm":{},"content":"\u003cp>A bipartisan group of state attorneys general is investigating how Instagram attracts and potentially harms children and young adults.\u003c/p>\n\u003cp>The probe follows revelations from a whistleblower about how Instagram's parent company \u003ca href=\"https://www.npr.org/2021/10/28/1049813246/facebook-new-name-meta-mark-zuckerberg\">Meta\u003c/a>, formerly known as Facebook, has studied the \u003ca href=\"https://www.npr.org/2021/09/30/1041864356/instagram-kids-safety-congress-hearing\">risks\u003c/a> of the photo-sharing app to its youngest users, including exacerbating body image issues for some teenage girls.\u003c/p>\n\u003cp>\"Facebook, now Meta, has failed to protect young people on its platforms and instead chose to ignore or, in some cases, double down on known manipulations that pose a real threat to physical and mental health – exploiting children in the interest of profit,\" Massachusetts Attorney General Maura Healey, who is co-leading the states' investigation, said in a statement.\u003c/p>\n\u003cp>\"Meta can no longer ignore the threat that social media can pose to children for the benefit of their bottom line,\" she said.\u003c/p>\n\u003cp>The group includes prosecutors from at least 10 states, including California, Florida, Kentucky, Massachusetts, Nebraska, New Jersey, New York, Tennessee, Texas and Vermont. They are examining whether Meta violated consumer protection laws and put the public at risk.[pullquote size=\"medium\" align=\"right\" citation=\"Nebraska Attorney General Doug Peterson\"]'When social media platforms treat our children as mere commodities to manipulate for longer screen time engagement and data extraction, it becomes imperative for state attorneys general to engage our investigative authority under our consumer protection laws.’[/pullquote]\u003c/p>\n\u003cp>“For too long, Meta has ignored the havoc that Instagram is wreaking on the mental health and well-being of our children and teens,” said California Attorney General Rob Bonta. “Enough is enough. We’ve undertaken this nationwide investigation to get answers about Meta’s efforts to promote the use of this social media platform to young Californians – and to determine if, in doing so, Meta violated the law.”\u003c/p>\n\u003cp>Pressure on Meta has been mounting since former employee \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">Frances Haugen\u003c/a> leaked thousands of pages of \u003ca href=\"https://www.npr.org/2021/10/25/1049015366/the-facebook-papers-what-you-need-to-know\">internal documents\u003c/a> about how the company has studied and dealt with a range of problems, from hate speech to the \u003ca href=\"https://www.npr.org/2021/10/25/1048918715/how-stop-the-steal-movement-outwitted-facebook-ahead-of-the-jan-6-riot\">\"Stop the Steal\" movement\u003c/a> to the \u003ca href=\"https://www.npr.org/2021/10/06/1043138622/facebook-instagram-teens-mental-health\">mental health impacts\u003c/a> of Instagram on teen users.\u003c/p>\n\u003cp>The documents also show that Meta is fighting to attract and retain the attention of young people, amid competition from apps like \u003ca href=\"https://www.npr.org/2021/10/26/1049267501/snapchat-tiktok-youtube-congress-child-safety-hearing\">TikTok\u003c/a> and Snapchat.\u003c/p>\n\u003cp>The states are investigating the techniques Meta uses to get young people to log into Instagram more frequently and spend more time scrolling the app, and how those features might harm users.\u003c/p>\n\u003cp>\"When social media platforms treat our children as mere commodities to manipulate for longer screen time engagement and data extraction, it becomes imperative for state attorneys general to engage our investigative authority under our consumer protection laws,\" said Nebraska Attorney General Doug Peterson.\u003c/p>\n\u003cp>\"These accusations are false and demonstrate a deep misunderstanding of the facts,\" Instagram spokesperson Liza Crenshaw said in a statement. \"While challenges in protecting young people online impact the entire industry, we've led the industry in combating bullying and supporting people struggling with suicidal thoughts, self-injury, and eating disorders.\"\u003c/p>\n\u003cp>She pointed to new features Instagram has introduced, including a \u003ca href=\"https://www.theverge.com/2021/11/10/22774827/instagram-take-a-break-feature-test-meta-facebook\">\"Take a Break\"\u003c/a> prompt that users can enable, and parental supervision tools for teenagers' accounts.\u003c/p>\n\u003cp>After Instagram's internal research on the risks to teenagers' mental health was first reported by the \u003ca href=\"https://www.wsj.com/articles/facebook-knows-instagram-is-toxic-for-teen-girls-company-documents-show-11631620739?mod=article_inline\">\u003cem>Wall Street Journal\u003c/em>\u003c/a> in September, lawmakers and regulators renewed calls for Meta to \u003ca href=\"https://www.npr.org/2021/09/15/1037222495/lawmakers-push-facebook-to-abandon-instagram-for-kids-citing-mental-health-conce\">scrap\u003c/a> its plans to launch a version of the app\u003ca href=\"https://www.npr.org/2021/06/02/1002109833/parents-to-facebook-dont-make-a-kid-only-instagram-just-a-better-instagram\"> for kids\u003c/a> 12 and under. (Instagram, like most social media apps, prohibits users younger than 13 because of federal privacy law.)\u003c/p>\n\u003cp>Shortly afterward, Meta said it was putting the project \u003ca href=\"https://www.npr.org/2021/09/27/1040857033/instagram-kids-pausing-plan-develop-platform-criticism\">on hold\u003c/a>.\u003c/p>\n\u003cp>\u003cstrong>\u003cem>Editor's note:\u003c/em>\u003c/strong>\u003cem> Meta pays NPR to license NPR content.\u003c/em>\u003c/p>\n\u003cp>Additional reporting was done by Barbara Ortutay from the Associated Press.\u003c/p>\n\u003cp>Copyright 2021 NPR. To see more, visit https://www.npr.org.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=States+are+investigating+how+Instagram+recruits+and+affects+children&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"A bipartisan group of state attorneys general accuses the company of prioritizing its own growth while failing to protect kids and teens, and even manipulating them to keep them on the app longer. ","status":"publish","parent":0,"modified":1637289030,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":19,"wordCount":638},"headData":{"title":"States are Investigating how Instagram Impacts Children's Mental and Physical Health | KQED","description":"A bipartisan group of state attorneys general accuses the company of prioritizing its own growth while failing to protect kids and teens, and even manipulating them to keep them on the app longer. ","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"States are Investigating how Instagram Impacts Children's Mental and Physical Health","datePublished":"2021-11-19T02:30:30.000Z","dateModified":"2021-11-19T02:30:30.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11896803 https://ww2.kqed.org/news/?p=11896803","disqusUrl":"https://ww2.kqed.org/news/2021/11/18/states-are-investigating-how-instagram-impacts-childrens-mental-and-physical-health/","disqusTitle":"States are Investigating how Instagram Impacts Children's Mental and Physical Health","source":"NPR","sourceUrl":"https://www.npr.org","nprImageCredit":"KIRILL KUDRYAVTSEV","nprByline":"Shannon Bond","nprImageAgency":"AFP via Getty Images","nprStoryId":"1056941762","nprApiLink":"http://api.npr.org/query?id=1056941762&apiKey=MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004","nprHtmlLink":"https://www.npr.org/2021/11/18/1056941762/instagram-harm-to-kids-states-investigate?ft=nprml&f=1056941762","nprRetrievedStory":"1","nprPubDate":"Thu, 18 Nov 2021 16:05:00 -0500","nprStoryDate":"Thu, 18 Nov 2021 15:43:43 -0500","nprLastModifiedDate":"Thu, 18 Nov 2021 16:05:00 -0500","excludeFromSiteSearch":"Include","path":"/news/11896803/states-are-investigating-how-instagram-impacts-childrens-mental-and-physical-health","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>A bipartisan group of state attorneys general is investigating how Instagram attracts and potentially harms children and young adults.\u003c/p>\n\u003cp>The probe follows revelations from a whistleblower about how Instagram's parent company \u003ca href=\"https://www.npr.org/2021/10/28/1049813246/facebook-new-name-meta-mark-zuckerberg\">Meta\u003c/a>, formerly known as Facebook, has studied the \u003ca href=\"https://www.npr.org/2021/09/30/1041864356/instagram-kids-safety-congress-hearing\">risks\u003c/a> of the photo-sharing app to its youngest users, including exacerbating body image issues for some teenage girls.\u003c/p>\n\u003cp>\"Facebook, now Meta, has failed to protect young people on its platforms and instead chose to ignore or, in some cases, double down on known manipulations that pose a real threat to physical and mental health – exploiting children in the interest of profit,\" Massachusetts Attorney General Maura Healey, who is co-leading the states' investigation, said in a statement.\u003c/p>\n\u003cp>\"Meta can no longer ignore the threat that social media can pose to children for the benefit of their bottom line,\" she said.\u003c/p>\n\u003cp>The group includes prosecutors from at least 10 states, including California, Florida, Kentucky, Massachusetts, Nebraska, New Jersey, New York, Tennessee, Texas and Vermont. They are examining whether Meta violated consumer protection laws and put the public at risk.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'When social media platforms treat our children as mere commodities to manipulate for longer screen time engagement and data extraction, it becomes imperative for state attorneys general to engage our investigative authority under our consumer protection laws.’","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"Nebraska Attorney General Doug Peterson","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“For too long, Meta has ignored the havoc that Instagram is wreaking on the mental health and well-being of our children and teens,” said California Attorney General Rob Bonta. “Enough is enough. We’ve undertaken this nationwide investigation to get answers about Meta’s efforts to promote the use of this social media platform to young Californians – and to determine if, in doing so, Meta violated the law.”\u003c/p>\n\u003cp>Pressure on Meta has been mounting since former employee \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">Frances Haugen\u003c/a> leaked thousands of pages of \u003ca href=\"https://www.npr.org/2021/10/25/1049015366/the-facebook-papers-what-you-need-to-know\">internal documents\u003c/a> about how the company has studied and dealt with a range of problems, from hate speech to the \u003ca href=\"https://www.npr.org/2021/10/25/1048918715/how-stop-the-steal-movement-outwitted-facebook-ahead-of-the-jan-6-riot\">\"Stop the Steal\" movement\u003c/a> to the \u003ca href=\"https://www.npr.org/2021/10/06/1043138622/facebook-instagram-teens-mental-health\">mental health impacts\u003c/a> of Instagram on teen users.\u003c/p>\n\u003cp>The documents also show that Meta is fighting to attract and retain the attention of young people, amid competition from apps like \u003ca href=\"https://www.npr.org/2021/10/26/1049267501/snapchat-tiktok-youtube-congress-child-safety-hearing\">TikTok\u003c/a> and Snapchat.\u003c/p>\n\u003cp>The states are investigating the techniques Meta uses to get young people to log into Instagram more frequently and spend more time scrolling the app, and how those features might harm users.\u003c/p>\n\u003cp>\"When social media platforms treat our children as mere commodities to manipulate for longer screen time engagement and data extraction, it becomes imperative for state attorneys general to engage our investigative authority under our consumer protection laws,\" said Nebraska Attorney General Doug Peterson.\u003c/p>\n\u003cp>\"These accusations are false and demonstrate a deep misunderstanding of the facts,\" Instagram spokesperson Liza Crenshaw said in a statement. \"While challenges in protecting young people online impact the entire industry, we've led the industry in combating bullying and supporting people struggling with suicidal thoughts, self-injury, and eating disorders.\"\u003c/p>\n\u003cp>She pointed to new features Instagram has introduced, including a \u003ca href=\"https://www.theverge.com/2021/11/10/22774827/instagram-take-a-break-feature-test-meta-facebook\">\"Take a Break\"\u003c/a> prompt that users can enable, and parental supervision tools for teenagers' accounts.\u003c/p>\n\u003cp>After Instagram's internal research on the risks to teenagers' mental health was first reported by the \u003ca href=\"https://www.wsj.com/articles/facebook-knows-instagram-is-toxic-for-teen-girls-company-documents-show-11631620739?mod=article_inline\">\u003cem>Wall Street Journal\u003c/em>\u003c/a> in September, lawmakers and regulators renewed calls for Meta to \u003ca href=\"https://www.npr.org/2021/09/15/1037222495/lawmakers-push-facebook-to-abandon-instagram-for-kids-citing-mental-health-conce\">scrap\u003c/a> its plans to launch a version of the app\u003ca href=\"https://www.npr.org/2021/06/02/1002109833/parents-to-facebook-dont-make-a-kid-only-instagram-just-a-better-instagram\"> for kids\u003c/a> 12 and under. (Instagram, like most social media apps, prohibits users younger than 13 because of federal privacy law.)\u003c/p>\n\u003cp>Shortly afterward, Meta said it was putting the project \u003ca href=\"https://www.npr.org/2021/09/27/1040857033/instagram-kids-pausing-plan-develop-platform-criticism\">on hold\u003c/a>.\u003c/p>\n\u003cp>\u003cstrong>\u003cem>Editor's note:\u003c/em>\u003c/strong>\u003cem> Meta pays NPR to license NPR content.\u003c/em>\u003c/p>\n\u003cp>Additional reporting was done by Barbara Ortutay from the Associated Press.\u003c/p>\n\u003cp>Copyright 2021 NPR. To see more, visit https://www.npr.org.\u003cimg src=\"https://www.google-analytics.com/__utm.gif?utmac=UA-5828686-4&utmdt=States+are+investigating+how+Instagram+recruits+and+affects+children&utme=8(APIKey)9(MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004)\">\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11896803/states-are-investigating-how-instagram-impacts-childrens-mental-and-physical-health","authors":["byline_news_11896803"],"categories":["news_457","news_8"],"tags":["news_2451","news_2109","news_30214","news_1089","news_30265"],"featImg":"news_11896804","label":"source_news_11896803"},"news_11895742":{"type":"posts","id":"news_11895742","meta":{"index":"posts_1591205157","site":"news","id":"11895742","score":null,"sort":[1636592996000]},"guestAuthors":[],"slug":"accountability-groups-stage-4-day-facebook-logout-over-networks-content-moderation-practices","title":"Accountability Groups Stage 4-Day Facebook 'Logout' Over Network's Content-Moderation Practices","publishDate":1636592996,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>A coalition of more than 30 tech accountability groups and national political organizations, upset with what they say has been Facebook's ham-handed approach to content moderation, has organized a four-day \u003ca href=\"https://thefacebooklogout.com/demands/\" target=\"_blank\" rel=\"noopener noreferrer\">boycott of the social media behemoth\u003c/a> (now known as Meta), beginning Wednesday.\u003c/p>\n\u003cp>\"Facebook spends more energy trying to mend their broken public image than fixing what’s happening on their platform and at the company,\" the Kairos Fellowship, a nonprofit focused on advancing racial and economic justice through tech accountability, said in a statement.\u003c/p>\n\u003cp>The group, which organized the boycott in partnership with a wide swath of mostly progressive organizations — including NARAL Pro-Choice America and MoveOn — is urging users to stay away from Facebook and Instagram through Saturday.\u003c/p>\n\u003cp>More than 51,000 people have pledged to log out, \"amplifying our demands for Facebook to curb disinformation, increase transparency on content moderation decisions and halt surveillance advertising,\" Kairos's executive director, Mariana Ruiz Firmat, said.\u003c/p>\n\u003cp>Last year, following George Floyd’s murder by a Minneapolis police offer, a number of big tech and communications companies, including Microsoft, Verizon and HP, stopped advertising on Facebook and Instagram, in some cases for a month, in an effort to show solidarity with protesters who said Facebook wasn't doing enough to counter hate speech on its platform.\u003c/p>\n\u003cp>But there's been no significant repeat pullout, even as Facebook has recently come under fire for a spate of potentially major transgressions — from allegations of \"\u003ca href=\"https://www.nbcnews.com/pop-culture/pop-culture-news/months-after-tiktok-apologized-black-creators-many-say-little-has-n1256726\" target=\"_blank\" rel=\"noopener noreferrer\">shadow-banning\u003c/a>\" of BIPOC activists, to evidence the company knowingly promoted platforms that harm children and incite political violence, to reports detailing the \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">more lenient approach it has taken to misinformation and disinformation disseminated by its \"VIP\" users\u003c/a>.\u003c/p>\n\u003cfigure id=\"attachment_11895723\" class=\"wp-caption aligncenter\" style=\"max-width: 1620px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\">\u003cimg class=\"wp-image-11895723 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\" alt=\"A coalition of more than 30 national organizations like The Women’s March, MoveOn, NARAL Pro-Choice America, United We Dream and more have endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure Meta to reform its economic model built on attracting advertisers by algorithmically encouraging users to spend more time on the sites viewing politically and culturally divisive content.\" width=\"1620\" height=\"911\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg 1620w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-800x450.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-1020x574.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-160x90.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-1536x864.jpg 1536w\" sizes=\"(max-width: 1620px) 100vw, 1620px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A coalition of more than 30 national organizations, including The Women’s March, MoveOn, NARAL Pro-Choice America and United We Dream, has endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure its parent company, Meta, to reform its economic model, which is built on attracting advertisers by algorithmically encouraging users to spend more time viewing politically and culturally divisive content on its sites. \u003ccite>(Courtesy of Kairos)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A number of users taking part in the boycott, however, say they are doing so out of frustration, after their groups on the platform were removed, with no explanation or recourse from the company. The company, they insist, needs to start treating its nonpaying users like valued customers.\u003c/p>\n\u003cp>Algorithms paired with virtually no human customer service have made life difficult for people like Nick Wright of San José. An engineer by day, at night he runs \u003ca href=\"https://www.facebook.com/HistoryAlliance/\" target=\"_blank\" rel=\"noopener noreferrer\">History Alliance\u003c/a>, a collection of roughly 30 Facebook history groups that collectively have more than 1 million members.\u003c/p>\n\u003cp>Wright says he understands why Facebook uses artificial intelligence to screen for an onslaught of offensive content like racist slurs or calls to violence, material CEO Mark Zuckerberg has repeatedly pledged to control over the years. But Wright says the software often functions like a \"sledgehammer.\"\u003c/p>\n\u003cp>\"They start deleting your member comments. They start deleting threads. We’ve even had our groups deleted by Facebook without comment, without notice,\" he said.\u003c/p>\n\u003cp>Wright says Facebook deleted his alliance's \u003ca href=\"https://www.facebook.com/groups/WWIIHistory/\" target=\"_blank\" rel=\"noopener noreferrer\">WWII & Military History\u003c/a> group. In retrospect, he says, he presumes there were too many instances when a post or comment included a slur that was common in the 1930s and 1940s.\u003c/p>\n\u003cp>[aside postID=\"news_11813372,news_11827831,news_11866331\" label=\"Related Coverage\"]But there was no communication or warning from the company before the group was deleted, he said. Other groups he's been involved in have also been suspended because, he thinks, its members have posted or shared too frequently, leading Facebook bots to identify them as spammers.\u003c/p>\n\u003cp>\"They wouldn't tell us why, and there was no escalation path to recovery. We had 50,000 members and we had no way to engage,\" Wright said.\u003c/p>\n\u003cp>Wright ended up posting a notice to another group in his alliance focused on San Francisco history. He hoped one of the group's 130,000 members might be a Facebook employee.\u003c/p>\n\u003cp>Sure enough, he said, a Facebook engineer in the group, based in Greece, responded and advocated for his WWII group to be restored.\u003c/p>\n\u003cp>\"It's U.S. history, right?\" Wright said. \"It's not, you know, some right-edge, you know, cis-theory group. It's simply things that happened.\"\u003c/p>\n\u003cp>He later learned Facebook's AI triggered on a swastika on a German uniform.\u003c/p>\n\u003cp>Without finding an advocate on the inside, Wright said, there's no recourse for exasperated group administrators who feel they've been unfairly targeted — unless, however, that person or organization is an advertiser, and has a direct line to customer service.\u003c/p>\n\u003cp>This week, Meta published \u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement\" target=\"_blank\" rel=\"noopener noreferrer\">yet another report\u003c/a> celebrating the recent strides it's made to counter hate speech and other violations of its community standards. The company, for instance, claims that \"prevalence of hate speech content was about 0.03% in the third 2021, which was a decrease from Q2 2021.\"\u003c/p>\n\u003cp>\"We want Facebook and Instagram to be places where people have a voice,\" the company said in the report. \"To create conditions where everyone feels comfortable expressing themselves, we must also protect their safety, privacy, dignity and authenticity.\"\u003c/p>\n\u003cp>Meta did not respond to a request for comment on the boycott, and Kairos on Wednesday said it had still not received a response from the company either.\u003c/p>\n\u003cp>\"Our campaign demonstrates the urgency for the company to take accountability for the real world dangers it poses to our communities not just in the United States, but globally,\" the group said in its statement. \"Users are taking back their power by coming together, and we will keep speaking out until Facebook implements the sweeping changes we’re demanding.\"\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"Meta, the social media network formerly known as Facebook, faces a boycott from a coalition of tech accountability groups upset with the platform's approach to content moderation.","status":"publish","parent":0,"modified":1639668029,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":23,"wordCount":965},"headData":{"title":"Accountability Groups Stage 4-Day Facebook 'Logout' Over Network's Content-Moderation Practices | KQED","description":"Meta, the social media network formerly known as Facebook, faces a boycott from a coalition of tech accountability groups upset with the platform's approach to content moderation.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Accountability Groups Stage 4-Day Facebook 'Logout' Over Network's Content-Moderation Practices","datePublished":"2021-11-11T01:09:56.000Z","dateModified":"2021-12-16T15:20:29.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11895742 https://ww2.kqed.org/news/?p=11895742","disqusUrl":"https://ww2.kqed.org/news/2021/11/10/accountability-groups-stage-4-day-facebook-logout-over-networks-content-moderation-practices/","disqusTitle":"Accountability Groups Stage 4-Day Facebook 'Logout' Over Network's Content-Moderation Practices","audioUrl":"https://www.kqed.org/.stream/anon/radio/RDnews/2021/11/MyrowFacebookBoycott20211110.mp3","excludeFromSiteSearch":"Include","path":"/news/11895742/accountability-groups-stage-4-day-facebook-logout-over-networks-content-moderation-practices","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>A coalition of more than 30 tech accountability groups and national political organizations, upset with what they say has been Facebook's ham-handed approach to content moderation, has organized a four-day \u003ca href=\"https://thefacebooklogout.com/demands/\" target=\"_blank\" rel=\"noopener noreferrer\">boycott of the social media behemoth\u003c/a> (now known as Meta), beginning Wednesday.\u003c/p>\n\u003cp>\"Facebook spends more energy trying to mend their broken public image than fixing what’s happening on their platform and at the company,\" the Kairos Fellowship, a nonprofit focused on advancing racial and economic justice through tech accountability, said in a statement.\u003c/p>\n\u003cp>The group, which organized the boycott in partnership with a wide swath of mostly progressive organizations — including NARAL Pro-Choice America and MoveOn — is urging users to stay away from Facebook and Instagram through Saturday.\u003c/p>\n\u003cp>More than 51,000 people have pledged to log out, \"amplifying our demands for Facebook to curb disinformation, increase transparency on content moderation decisions and halt surveillance advertising,\" Kairos's executive director, Mariana Ruiz Firmat, said.\u003c/p>\n\u003cp>Last year, following George Floyd’s murder by a Minneapolis police offer, a number of big tech and communications companies, including Microsoft, Verizon and HP, stopped advertising on Facebook and Instagram, in some cases for a month, in an effort to show solidarity with protesters who said Facebook wasn't doing enough to counter hate speech on its platform.\u003c/p>\n\u003cp>But there's been no significant repeat pullout, even as Facebook has recently come under fire for a spate of potentially major transgressions — from allegations of \"\u003ca href=\"https://www.nbcnews.com/pop-culture/pop-culture-news/months-after-tiktok-apologized-black-creators-many-say-little-has-n1256726\" target=\"_blank\" rel=\"noopener noreferrer\">shadow-banning\u003c/a>\" of BIPOC activists, to evidence the company knowingly promoted platforms that harm children and incite political violence, to reports detailing the \u003ca href=\"https://www.wsj.com/articles/facebook-files-xcheck-zuckerberg-elite-rules-11631541353\">more lenient approach it has taken to misinformation and disinformation disseminated by its \"VIP\" users\u003c/a>.\u003c/p>\n\u003cfigure id=\"attachment_11895723\" class=\"wp-caption aligncenter\" style=\"max-width: 1620px\">\u003ca href=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\">\u003cimg class=\"wp-image-11895723 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg\" alt=\"A coalition of more than 30 national organizations like The Women’s March, MoveOn, NARAL Pro-Choice America, United We Dream and more have endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure Meta to reform its economic model built on attracting advertisers by algorithmically encouraging users to spend more time on the sites viewing politically and culturally divisive content.\" width=\"1620\" height=\"911\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/11/1.jpg 1620w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-800x450.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-1020x574.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-160x90.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/11/1-1536x864.jpg 1536w\" sizes=\"(max-width: 1620px) 100vw, 1620px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">A coalition of more than 30 national organizations, including The Women’s March, MoveOn, NARAL Pro-Choice America and United We Dream, has endorsed the campaign to log off Facebook and Instagram temporarily in a bid to pressure its parent company, Meta, to reform its economic model, which is built on attracting advertisers by algorithmically encouraging users to spend more time viewing politically and culturally divisive content on its sites. \u003ccite>(Courtesy of Kairos)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>A number of users taking part in the boycott, however, say they are doing so out of frustration, after their groups on the platform were removed, with no explanation or recourse from the company. The company, they insist, needs to start treating its nonpaying users like valued customers.\u003c/p>\n\u003cp>Algorithms paired with virtually no human customer service have made life difficult for people like Nick Wright of San José. An engineer by day, at night he runs \u003ca href=\"https://www.facebook.com/HistoryAlliance/\" target=\"_blank\" rel=\"noopener noreferrer\">History Alliance\u003c/a>, a collection of roughly 30 Facebook history groups that collectively have more than 1 million members.\u003c/p>\n\u003cp>Wright says he understands why Facebook uses artificial intelligence to screen for an onslaught of offensive content like racist slurs or calls to violence, material CEO Mark Zuckerberg has repeatedly pledged to control over the years. But Wright says the software often functions like a \"sledgehammer.\"\u003c/p>\n\u003cp>\"They start deleting your member comments. They start deleting threads. We’ve even had our groups deleted by Facebook without comment, without notice,\" he said.\u003c/p>\n\u003cp>Wright says Facebook deleted his alliance's \u003ca href=\"https://www.facebook.com/groups/WWIIHistory/\" target=\"_blank\" rel=\"noopener noreferrer\">WWII & Military History\u003c/a> group. In retrospect, he says, he presumes there were too many instances when a post or comment included a slur that was common in the 1930s and 1940s.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11813372,news_11827831,news_11866331","label":"Related Coverage "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>But there was no communication or warning from the company before the group was deleted, he said. Other groups he's been involved in have also been suspended because, he thinks, its members have posted or shared too frequently, leading Facebook bots to identify them as spammers.\u003c/p>\n\u003cp>\"They wouldn't tell us why, and there was no escalation path to recovery. We had 50,000 members and we had no way to engage,\" Wright said.\u003c/p>\n\u003cp>Wright ended up posting a notice to another group in his alliance focused on San Francisco history. He hoped one of the group's 130,000 members might be a Facebook employee.\u003c/p>\n\u003cp>Sure enough, he said, a Facebook engineer in the group, based in Greece, responded and advocated for his WWII group to be restored.\u003c/p>\n\u003cp>\"It's U.S. history, right?\" Wright said. \"It's not, you know, some right-edge, you know, cis-theory group. It's simply things that happened.\"\u003c/p>\n\u003cp>He later learned Facebook's AI triggered on a swastika on a German uniform.\u003c/p>\n\u003cp>Without finding an advocate on the inside, Wright said, there's no recourse for exasperated group administrators who feel they've been unfairly targeted — unless, however, that person or organization is an advertiser, and has a direct line to customer service.\u003c/p>\n\u003cp>This week, Meta published \u003ca href=\"https://transparency.fb.com/data/community-standards-enforcement\" target=\"_blank\" rel=\"noopener noreferrer\">yet another report\u003c/a> celebrating the recent strides it's made to counter hate speech and other violations of its community standards. The company, for instance, claims that \"prevalence of hate speech content was about 0.03% in the third 2021, which was a decrease from Q2 2021.\"\u003c/p>\n\u003cp>\"We want Facebook and Instagram to be places where people have a voice,\" the company said in the report. \"To create conditions where everyone feels comfortable expressing themselves, we must also protect their safety, privacy, dignity and authenticity.\"\u003c/p>\n\u003cp>Meta did not respond to a request for comment on the boycott, and Kairos on Wednesday said it had still not received a response from the company either.\u003c/p>\n\u003cp>\"Our campaign demonstrates the urgency for the company to take accountability for the real world dangers it poses to our communities not just in the United States, but globally,\" the group said in its statement. \"Users are taking back their power by coming together, and we will keep speaking out until Facebook implements the sweeping changes we’re demanding.\"\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11895742/accountability-groups-stage-4-day-facebook-logout-over-networks-content-moderation-practices","authors":["251"],"categories":["news_223","news_1758","news_8","news_248"],"tags":["news_30390","news_249","news_21319","news_30215","news_2451","news_30214","news_2011","news_353"],"featImg":"news_11895919","label":"news"},"news_11891063":{"type":"posts","id":"news_11891063","meta":{"index":"posts_1591205157","site":"news","id":"11891063","score":null,"sort":[1633460706000]},"guestAuthors":[],"slug":"repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division","title":"'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division","publishDate":1633460706,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>A former Facebook data scientist told Congress on Tuesday that the social network giant’s products harm children and fuel polarization in the U.S. while its executives refuse to change because they elevate profits over safety. And she laid responsibility with the company’s CEO Mark Zuckerberg.\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"Frances Haugen, former Facebook employee\"]'The company's leadership knows how to make Facebook and Instagram safer but won't make the necessary changes because they have put their astronomical profits before people.'[/pullquote]Frances Haugen testified to the Senate Commerce Subcommittee on Consumer Protection, Product Safety, and Data Security. Speaking confidently at a charged hearing, she \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">accused the company\u003c/a> of being aware of apparent harm to some teens from Instagram and being dishonest in its public fight against hate and misinformation.\u003c/p>\n\u003cp>“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”\u003c/p>\n\u003cp>“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”\u003c/p>\n\u003cp>The former employee challenging the social network giant with 2.8 billion users worldwide and nearly $1 trillion in market value is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook in 2019, she worked for 15 years at tech companies including Google, Pinterest and Yelp.\u003c/p>\n\u003cp>Haugen said the company has acknowledged publicly that integrity controls were crucially needed for its systems that stoke the engagement of users, but then it disabled some of those controls.\u003c/p>\n\u003cp>In dialogue with receptive senators of both parties, Haugen, who focused on algorithm products in her work at Facebook, explained the importance to the company of algorithms that govern what shows up on users’ news feeds. She said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.\u003c/p>\n\u003cp>Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.\u003c/p>\n\u003cp>Senators agreed.\u003c/p>\n\u003cp>“It has profited off spreading misinformation and disinformation and sowing hate,” said Democratic Sen. Richard Blumenthal of Connecticut, the panel’s chair. “Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook, we need more Facebook — which means more pain, and more money for Facebook.”\u003c/p>\n\u003cfigure id=\"attachment_11891071\" class=\"wp-caption alignnone\" style=\"max-width: 2560px\">\u003cimg class=\"wp-image-11891071 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg\" alt=\"In the foreground is the back of Frances Haugen's out-of-focus head, and seated beyond her, and in focus, are Senators Marsha Blackburn and Richard Blumenthal on either side of her head.\" width=\"2560\" height=\"1644\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg 2560w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-800x514.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1020x655.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-160x103.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1536x986.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-2048x1315.jpg 2048w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1920x1233.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\">\u003cfigcaption class=\"wp-caption-text\">Senators Marsha Blackburn (R-Tenn.), left, and Richard Blumenthal (D-Conn.) listen as former Facebook employee and whistleblower Frances Haugen testifies before the Senate Committee on Commerce, Science, and Transportation on Capitol Hill, Oct. 5, 2021, in Washington, D.C. \u003ccite>(Drew Angerer/Pool/ AFP/via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Haugen said she believed Facebook didn’t set out to build a destructive platform. But “in the end, the buck stops with Mark,” she said referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”\u003c/p>\n\u003cp>[pullquote align=\"right\" size=\"medium\" citation=\"Sen. Richard Blumenthal (D-Conn.)\"]'Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook.'[/pullquote]Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns for potential negative impacts of Instagram.\u003c/p>\n\u003cp>The government needs to step in with stricter oversight of the company, Haugen said.\u003c/p>\n\u003cp>Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. A number of bipartisan legislative proposals for the tech industry address data privacy, protection of young people and anti-competitive conduct. But getting new laws through Congress is a heavy slog. The Federal Trade Commission has adopted a stricter stance recently toward Facebook and other companies.\u003cbr>\n[ad fullwidth]\u003cbr>\nThe subcommittee is examining Facebook’s use of information from its own researchers on Instagram that could indicate potential harm for some of its young users, especially girls, while it publicly downplayed the negative impacts\u003c/p>\n\u003cp>For some of the teens devoted to Instagram, the peer pressure generated by the visually focused platform has \u003ca href=\"https://www.kqed.org/arts/13897329/facebook-calls-links-to-depression-inconclusive-these-researchers-disagree\">led to mental health and body-image problems\u003c/a> and, in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.\u003c/p>\n\u003cp>One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.\u003c/p>\n\u003cp>Because of the drive for user engagement, Haugen testified, “Facebook knows that they are leading young users to anorexia content … It’s just like cigarettes. Teenagers don’t have any self-regulation. We need to protect the kids.”\u003c/p>\n\u003cp>[aside postID=\"news_11891045\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2019/12/cellphone-1920-1020x681.jpg\"]Haugen has come forward with a wide-ranging condemnation of Facebook, buttressed with tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit. She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest but the company hides what it knows.\u003c/p>\n\u003cp>“The company intentionally hides vital information from the public, from the U.S. government and from governments around the world,” Haugen said. “The documents I have provided to Congress prove that Facebook has repeatedly misled the public about what its own research reveals about the safety of children, the efficacy of its artificial intelligence systems and its role in spreading divisive and extreme messages.”\u003c/p>\n\u003cp>After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.\u003c/p>\n\u003cp>As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens age 10 to 12.\u003c/p>\n\u003cp>Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 assault on the U.S. Capitol.\u003c/p>\n\u003cp>After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That, she says, was the moment she realized “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”\u003c/p>\n\u003cp>[aside label ='More Stories' tag='silicon-valley']Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.\u003c/p>\n\u003cp>Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.\u003c/p>\n\u003cp>“Even with the most sophisticated technology, which I believe we deploy, even with the tens of thousands of people that we employ to try and maintain safety and integrity on our platform, we’re never going to be absolutely on top of this 100% of the time,” Nick Clegg, Facebook’s vice president of policy and global affairs, said Sunday on CNN’s “Reliable Sources.”\u003c/p>\n\u003cp>That’s because of the “instantaneous and spontaneous form of communication” on Facebook, Clegg said, adding, “I think we do more than any reasonable person can expect to.”\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. Whistleblower Frances Haugen told senators on Tuesday that lawmakers need to step in.","status":"publish","parent":0,"modified":1633477256,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":28,"wordCount":1332},"headData":{"title":"Facebook Whistleblower Frances Haugen Details How Company Hurt Kids, Fuels Division | KQED","description":"Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. Whistleblower Frances Haugen told senators on Tuesday that lawmakers need to step in.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division","datePublished":"2021-10-05T19:05:06.000Z","dateModified":"2021-10-05T23:40:56.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11891063 https://ww2.kqed.org/news/?p=11891063","disqusUrl":"https://ww2.kqed.org/news/2021/10/05/repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division/","disqusTitle":"'Repeatedly Misled the Public': Facebook Whistleblower Frances Haugen Details How Network Hurts Kids, Fuels Division","nprByline":"Marcy Gordon \u003cbr> The Associated Press","templateType":"standard","featuredImageType":"standard","path":"/news/11891063/repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>A former Facebook data scientist told Congress on Tuesday that the social network giant’s products harm children and fuel polarization in the U.S. while its executives refuse to change because they elevate profits over safety. And she laid responsibility with the company’s CEO Mark Zuckerberg.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'The company's leadership knows how to make Facebook and Instagram safer but won't make the necessary changes because they have put their astronomical profits before people.'","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"Frances Haugen, former Facebook employee","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Frances Haugen testified to the Senate Commerce Subcommittee on Consumer Protection, Product Safety, and Data Security. Speaking confidently at a charged hearing, she \u003ca href=\"https://www.npr.org/2021/10/05/1043207218/whistleblower-to-congress-facebook-products-harm-children-and-weaken-democracy\">accused the company\u003c/a> of being aware of apparent harm to some teens from Instagram and being dishonest in its public fight against hate and misinformation.\u003c/p>\n\u003cp>“Facebook’s products harm children, stoke division and weaken our democracy,” Haugen said. “The company’s leadership knows how to make Facebook and Instagram safer but won’t make the necessary changes because they have put their astronomical profits before people.”\u003c/p>\n\u003cp>“Congressional action is needed,” she said. “They won’t solve this crisis without your help.”\u003c/p>\n\u003cp>The former employee challenging the social network giant with 2.8 billion users worldwide and nearly $1 trillion in market value is a 37-year-old data expert from Iowa with a degree in computer engineering and a master’s degree in business from Harvard. Prior to being recruited by Facebook in 2019, she worked for 15 years at tech companies including Google, Pinterest and Yelp.\u003c/p>\n\u003cp>Haugen said the company has acknowledged publicly that integrity controls were crucially needed for its systems that stoke the engagement of users, but then it disabled some of those controls.\u003c/p>\n\u003cp>In dialogue with receptive senators of both parties, Haugen, who focused on algorithm products in her work at Facebook, explained the importance to the company of algorithms that govern what shows up on users’ news feeds. She said a 2018 change to the content flow contributed to more divisiveness and ill will in a network ostensibly created to bring people closer together.\u003c/p>\n\u003cp>Despite the enmity that the new algorithms were feeding, she said Facebook found that they helped keep people coming back — a pattern that helped the social media giant sell more of the digital ads that generate most of its revenue.\u003c/p>\n\u003cp>Senators agreed.\u003c/p>\n\u003cp>“It has profited off spreading misinformation and disinformation and sowing hate,” said Democratic Sen. Richard Blumenthal of Connecticut, the panel’s chair. “Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook, we need more Facebook — which means more pain, and more money for Facebook.”\u003c/p>\n\u003cfigure id=\"attachment_11891071\" class=\"wp-caption alignnone\" style=\"max-width: 2560px\">\u003cimg class=\"wp-image-11891071 size-full\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg\" alt=\"In the foreground is the back of Frances Haugen's out-of-focus head, and seated beyond her, and in focus, are Senators Marsha Blackburn and Richard Blumenthal on either side of her head.\" width=\"2560\" height=\"1644\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-scaled.jpg 2560w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-800x514.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1020x655.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-160x103.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1536x986.jpg 1536w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-2048x1315.jpg 2048w, https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1235711393-1-1920x1233.jpg 1920w\" sizes=\"(max-width: 2560px) 100vw, 2560px\">\u003cfigcaption class=\"wp-caption-text\">Senators Marsha Blackburn (R-Tenn.), left, and Richard Blumenthal (D-Conn.) listen as former Facebook employee and whistleblower Frances Haugen testifies before the Senate Committee on Commerce, Science, and Transportation on Capitol Hill, Oct. 5, 2021, in Washington, D.C. \u003ccite>(Drew Angerer/Pool/ AFP/via Getty Images)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Haugen said she believed Facebook didn’t set out to build a destructive platform. But “in the end, the buck stops with Mark,” she said referring to Zuckerberg, who controls more than 50% of Facebook’s voting shares. “There is no one currently holding Mark accountable but himself.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'Facebook’s answers to Facebook’s destructive impact always seems to be more Facebook.'","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"Sen. Richard Blumenthal (D-Conn.)","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Haugen said she believed that Zuckerberg was familiar with some of the internal research showing concerns for potential negative impacts of Instagram.\u003c/p>\n\u003cp>The government needs to step in with stricter oversight of the company, Haugen said.\u003c/p>\n\u003cp>Like fellow tech giants Google, Amazon and Apple, Facebook has enjoyed minimal regulation. A number of bipartisan legislative proposals for the tech industry address data privacy, protection of young people and anti-competitive conduct. But getting new laws through Congress is a heavy slog. The Federal Trade Commission has adopted a stricter stance recently toward Facebook and other companies.\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cbr>\nThe subcommittee is examining Facebook’s use of information from its own researchers on Instagram that could indicate potential harm for some of its young users, especially girls, while it publicly downplayed the negative impacts\u003c/p>\n\u003cp>For some of the teens devoted to Instagram, the peer pressure generated by the visually focused platform has \u003ca href=\"https://www.kqed.org/arts/13897329/facebook-calls-links-to-depression-inconclusive-these-researchers-disagree\">led to mental health and body-image problems\u003c/a> and, in some cases, eating disorders and suicidal thoughts, the research leaked by Haugen showed.\u003c/p>\n\u003cp>One internal study cited 13.5% of teen girls saying Instagram makes thoughts of suicide worse and 17% of teen girls saying it makes eating disorders worse.\u003c/p>\n\u003cp>Because of the drive for user engagement, Haugen testified, “Facebook knows that they are leading young users to anorexia content … It’s just like cigarettes. Teenagers don’t have any self-regulation. We need to protect the kids.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11891045","hero":"https://ww2.kqed.org/app/uploads/sites/10/2019/12/cellphone-1920-1020x681.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Haugen has come forward with a wide-ranging condemnation of Facebook, buttressed with tens of thousands of pages of internal research documents she secretly copied before leaving her job in the company’s civic integrity unit. She also has filed complaints with federal authorities alleging that Facebook’s own research shows that it amplifies hate, misinformation and political unrest but the company hides what it knows.\u003c/p>\n\u003cp>“The company intentionally hides vital information from the public, from the U.S. government and from governments around the world,” Haugen said. “The documents I have provided to Congress prove that Facebook has repeatedly misled the public about what its own research reveals about the safety of children, the efficacy of its artificial intelligence systems and its role in spreading divisive and extreme messages.”\u003c/p>\n\u003cp>After recent reports in The Wall Street Journal based on documents she leaked to the newspaper raised a public outcry, Haugen revealed her identity in a CBS “60 Minutes” interview aired Sunday night.\u003c/p>\n\u003cp>As the public relations debacle over the Instagram research grew last week, Facebook put on hold its work on a kids’ version of Instagram, which the company says is meant mainly for tweens age 10 to 12.\u003c/p>\n\u003cp>Haugen said that Facebook prematurely turned off safeguards designed to thwart misinformation and incitement to violence after Joe Biden defeated Donald Trump last year, alleging that contributed to the deadly Jan. 6 assault on the U.S. Capitol.\u003c/p>\n\u003cp>After the November election, Facebook dissolved the civic integrity unit where Haugen had been working. That, she says, was the moment she realized “I don’t trust that they’re willing to actually invest what needs to be invested to keep Facebook from being dangerous.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"More Stories ","tag":"silicon-valley"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Haugen says she told Facebook executives when they recruited her that she wanted to work in an area of the company that fights misinformation, because she had lost a friend to online conspiracy theories.\u003c/p>\n\u003cp>Facebook maintains that Haugen’s allegations are misleading and insists there is no evidence to support the premise that it is the primary cause of social polarization.\u003c/p>\n\u003cp>“Even with the most sophisticated technology, which I believe we deploy, even with the tens of thousands of people that we employ to try and maintain safety and integrity on our platform, we’re never going to be absolutely on top of this 100% of the time,” Nick Clegg, Facebook’s vice president of policy and global affairs, said Sunday on CNN’s “Reliable Sources.”\u003c/p>\n\u003cp>That’s because of the “instantaneous and spontaneous form of communication” on Facebook, Clegg said, adding, “I think we do more than any reasonable person can expect to.”\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11891063/repeatedly-misled-the-public-facebook-whistleblower-frances-haugen-details-how-network-hurt-kids-fuels-division","authors":["byline_news_11891063"],"categories":["news_29992","news_223","news_6188","news_8","news_13","news_248"],"tags":["news_28321","news_20149","news_249","news_29990","news_2451","news_2109","news_353","news_5800","news_4965"],"featImg":"news_11891077","label":"news"},"news_11891045":{"type":"posts","id":"news_11891045","meta":{"index":"posts_1591205157","site":"news","id":"11891045","score":null,"sort":[1633456072000]},"guestAuthors":[],"slug":"why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday","title":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday","publishDate":1633456072,"format":"standard","headTitle":"NPR | KQED News","labelTerm":{"term":253,"site":"news"},"content":"\u003cp>When Facebook suffered an outage of about six hours on Monday, businesses suffered along with it. The platform and its Instagram and WhatsApp siblings play key roles in commerce, with some companies relying on Facebook's network instead of their own websites.\u003c/p>\n\u003cp>But on Monday, that network came crashing down. It wasn't a hack, Facebook said, but rather a self-inflicted problem.\u003c/p>\n\u003cp>An update to Facebook's routers that coordinate network traffic went wrong, sending a wave of disruptions rippling through its systems. As a result, all things Facebook were effectively shut down, worldwide.\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003ch3>So, what happened?\u003c/h3>\n\u003cp>This week's outage struck around 11:40 a.m. ET. At about 6:30 p.m. ET, the company announced that it had resolved the problem and was bringing services back online.\u003c/p>\n\u003cp>[aside postID=\"news_11890948\" hero=\"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1344804031-1020x702.jpg\"]In an update on the outage, Facebook said that \"[c]onfiguration changes on the backbone routers that coordinate network traffic between our data centers\" blocked their ability to communicate and set off a cascade of network failures.\u003c/p>\n\u003cp>That explanation suggests the problem arose between Facebook and the Border Gateway Protocol, a vital tool underlying the internet.\u003c/p>\n\u003cp>Border Gateway Protocol is often compared with the GPS system or the Postal Service. Similar to ideas like map coordinates or ZIP codes, the system tells the rest of the world where to route traffic and information.\u003c/p>\n\u003cp>When a company can't use the gateway protocol, it's as if their online domains simply don't exist. But that didn't stop webpages, searches and messages from looking for Facebook's properties. And that, in turn, led to other problems.\u003c/p>\n\u003cp>\"Many organizations saw network disruptions and slowness thanks to billions of devices constantly asking for the current coordinates of facebook.com, instagram.com and whatsapp.com,\" tech expert Brian Krebs noted.\u003c/p>\n\u003cp>The outage came as Facebook faces intense scrutiny over its products and policies — including a whistleblower who is testifying before a Senate subcommittee on Tuesday — prompting some to wonder whether the company had been hacked. But the company said it was simply \"a faulty configuration change.\"\u003c/p>\n\u003cp>Facebook also stressed that there is \"no evidence that user data was compromised as a result of this downtime.\"\u003c/p>\n\u003ch3>Why did the outage last so long?\u003c/h3>\n\u003cp>The problem was made worse — and its solution more elusive — because the outage also whacked Facebook's own internal systems and tools that it relies on for daily operations. Employees also reportedly faced difficulty in physically reaching the space where the routers are housed.\u003c/p>\n\u003cp>\"From a technical perspective, they're going to have to review what they do and how they've designed things,\" cybersecurity expert Barrett Lyon said in an interview with NPR.\u003c/p>\n\u003cp>The outage cost the company tens of millions of dollars, MarketWatch says, comparing the company's lost hours with its most recent revenue report.\u003c/p>\n\u003cp>The disruption stands as one of Facebook's worst setbacks since a 2019 incident that took the platform offline for nearly 24 hours — an outage that, like Monday's, was attributed to a change in Facebook's server configuration.\u003c/p>\n\u003cp>Yesterday's Facebook outage lasted nearly an entire working day, leaving some businesses rattled and online habits frustrated.\u003c/p>\n\u003cp>Many people use Facebook, Instagram and WhatsApp to share photos and videos with their family and friends, but many businesses use the platforms as a primary tool, using them to advertise, connect with customers and sell products and services.\u003c/p>\n\u003cp>[aside label ='Related Coverage' tag='tech']Christopher Sumner, the owner of Lowcountry Overstock, a small clothing store based in South Carolina, says that while Monday's outage didn't severely impact sales, his main concern was losing touch with customers.\u003c/p>\n\u003cp>\"We've had longer periods when we've been locked out of Facebook completely, but our main concern was customer relations and not being able to communicate with customers,\" Sumner told NPR.\u003c/p>\n\u003cp>Sumner said they regularly make sales on Facebook Marketplace, the website's ecommerce platform. Despite Monday's disruption, Sumner says the recent outage isn't enough to make him take his business completely off Facebook.\u003c/p>\n\u003cp>\"While yes, there's been a few operational problems from the beginning with Facebook Marketplace, we wouldn't move our entire business or any portion of it, just because the sales are so good,\" Sumner said.\u003c/p>\n\u003cp>\u003cem>\u003cstrong>Editor's note\u003c/strong>: Facebook is among NPR's financial supporters.\u003c/em>\u003cbr>\n[ad fullwidth]\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"An update to Facebook's routers that coordinate network traffic went wrong. As a result, all things Facebook were effectively shut down worldwide.","status":"publish","parent":0,"modified":1633471156,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":23,"wordCount":744},"headData":{"title":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday | KQED","description":"An update to Facebook's routers that coordinate network traffic went wrong. As a result, all things Facebook were effectively shut down worldwide.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday","datePublished":"2021-10-05T17:47:52.000Z","dateModified":"2021-10-05T21:59:16.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11891045 https://ww2.kqed.org/news/?p=11891045","disqusUrl":"https://ww2.kqed.org/news/2021/10/05/why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday/","disqusTitle":"Why Facebook, Instagram and WhatsApp Went Down for Hours on Monday","nprByline":"\u003ca href=\"https://www.npr.org/people/1019412563/jonathan-franklin\">Jonathan Franklin\u003c/a>, \u003ca href=\"https://www.npr.org/people/14562108/bill-chappell\">Bill Chappell\u003c/a>","path":"/news/11891045/why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>When Facebook suffered an outage of about six hours on Monday, businesses suffered along with it. The platform and its Instagram and WhatsApp siblings play key roles in commerce, with some companies relying on Facebook's network instead of their own websites.\u003c/p>\n\u003cp>But on Monday, that network came crashing down. It wasn't a hack, Facebook said, but rather a self-inflicted problem.\u003c/p>\n\u003cp>An update to Facebook's routers that coordinate network traffic went wrong, sending a wave of disruptions rippling through its systems. As a result, all things Facebook were effectively shut down, worldwide.\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003ch3>So, what happened?\u003c/h3>\n\u003cp>This week's outage struck around 11:40 a.m. ET. At about 6:30 p.m. ET, the company announced that it had resolved the problem and was bringing services back online.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11890948","hero":"https://ww2.kqed.org/app/uploads/sites/10/2021/10/GettyImages-1344804031-1020x702.jpg","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>In an update on the outage, Facebook said that \"[c]onfiguration changes on the backbone routers that coordinate network traffic between our data centers\" blocked their ability to communicate and set off a cascade of network failures.\u003c/p>\n\u003cp>That explanation suggests the problem arose between Facebook and the Border Gateway Protocol, a vital tool underlying the internet.\u003c/p>\n\u003cp>Border Gateway Protocol is often compared with the GPS system or the Postal Service. Similar to ideas like map coordinates or ZIP codes, the system tells the rest of the world where to route traffic and information.\u003c/p>\n\u003cp>When a company can't use the gateway protocol, it's as if their online domains simply don't exist. But that didn't stop webpages, searches and messages from looking for Facebook's properties. And that, in turn, led to other problems.\u003c/p>\n\u003cp>\"Many organizations saw network disruptions and slowness thanks to billions of devices constantly asking for the current coordinates of facebook.com, instagram.com and whatsapp.com,\" tech expert Brian Krebs noted.\u003c/p>\n\u003cp>The outage came as Facebook faces intense scrutiny over its products and policies — including a whistleblower who is testifying before a Senate subcommittee on Tuesday — prompting some to wonder whether the company had been hacked. But the company said it was simply \"a faulty configuration change.\"\u003c/p>\n\u003cp>Facebook also stressed that there is \"no evidence that user data was compromised as a result of this downtime.\"\u003c/p>\n\u003ch3>Why did the outage last so long?\u003c/h3>\n\u003cp>The problem was made worse — and its solution more elusive — because the outage also whacked Facebook's own internal systems and tools that it relies on for daily operations. Employees also reportedly faced difficulty in physically reaching the space where the routers are housed.\u003c/p>\n\u003cp>\"From a technical perspective, they're going to have to review what they do and how they've designed things,\" cybersecurity expert Barrett Lyon said in an interview with NPR.\u003c/p>\n\u003cp>The outage cost the company tens of millions of dollars, MarketWatch says, comparing the company's lost hours with its most recent revenue report.\u003c/p>\n\u003cp>The disruption stands as one of Facebook's worst setbacks since a 2019 incident that took the platform offline for nearly 24 hours — an outage that, like Monday's, was attributed to a change in Facebook's server configuration.\u003c/p>\n\u003cp>Yesterday's Facebook outage lasted nearly an entire working day, leaving some businesses rattled and online habits frustrated.\u003c/p>\n\u003cp>Many people use Facebook, Instagram and WhatsApp to share photos and videos with their family and friends, but many businesses use the platforms as a primary tool, using them to advertise, connect with customers and sell products and services.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"Related Coverage ","tag":"tech"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Christopher Sumner, the owner of Lowcountry Overstock, a small clothing store based in South Carolina, says that while Monday's outage didn't severely impact sales, his main concern was losing touch with customers.\u003c/p>\n\u003cp>\"We've had longer periods when we've been locked out of Facebook completely, but our main concern was customer relations and not being able to communicate with customers,\" Sumner told NPR.\u003c/p>\n\u003cp>Sumner said they regularly make sales on Facebook Marketplace, the website's ecommerce platform. Despite Monday's disruption, Sumner says the recent outage isn't enough to make him take his business completely off Facebook.\u003c/p>\n\u003cp>\"While yes, there's been a few operational problems from the beginning with Facebook Marketplace, we wouldn't move our entire business or any portion of it, just because the sales are so good,\" Sumner said.\u003c/p>\n\u003cp>\u003cem>\u003cstrong>Editor's note\u003c/strong>: Facebook is among NPR's financial supporters.\u003c/em>\u003cbr>\n\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11891045/why-facebook-instagram-and-whatsapp-went-down-for-hours-on-monday","authors":["byline_news_11891045"],"categories":["news_223","news_8","news_248"],"tags":["news_19133","news_29989","news_249","news_2451","news_250","news_5800"],"affiliates":["news_253"],"featImg":"news_11789507","label":"news_253"},"news_11890948":{"type":"posts","id":"news_11890948","meta":{"index":"posts_1591205157","site":"news","id":"11890948","score":null,"sort":[1633381629000]},"guestAuthors":[],"slug":"facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage","title":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage","publishDate":1633381629,"format":"standard","headTitle":"KQED News","labelTerm":{"site":"news"},"content":"\u003cp>Facebook and its Instagram and WhatsApp platforms suffered a worldwide outage that has extended for more than three hours on Monday. Facebook's internal systems used by employees also went down. Service had still not been restored as of 2 p.m.\u003c/p>\n\u003cp>The company did not say what might be causing the outage, which began around 8:40 a.m. PT. Websites and apps often suffer outages of varying size and duration, but hours-long global disruptions are rare.\u003c/p>\n\u003cp>\"This is epic,\" said Doug Madory, director of internet analysis for Kentik Inc. The \u003ca href=\"https://apnews.com/article/software-technology-business-71e6096a8fae0c44e988d3eefe9bca8e\">last major internet outage\u003c/a>, which knocked many of the world's top websites offline in June, lasted less than an hour. The stricken content-delivery company in that case, Fastly, blamed it on a software bug triggered by a customer who changed a setting.\u003c/p>\n\u003cp>Facebook's only public comment so far was a tweet in which it acknowledged that \"some people are having trouble accessing [the] Facebook app\" and that it was working on restoring access. Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a \"snow day.\"\u003c/p>\n\u003cp>So many people are reliant on Facebook, WhatsApp or Instagram as a primary mode of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\"They don't know how to contact the people in their lives without it,\" she said. \"They're more susceptible to social engineering because they're so desperate to communicate.\" Tobac said that during previous outages, some people received emails promising to restore their social media account if they would click on a malicious link that would expose their personal data.\u003c/p>\n\u003cp>The cause of the outage remains unclear. Madory said it appears that Facebook withdrew \"authoritative DNS routes\" that let the rest of the internet communicate with its properties.\u003c/p>\n\u003cp>[aside label=\"related coverage\" tag=\"facebook\"]Such routes are part of the internet's domain name system, or DNS, a key structure that determines where web traffic needs to go. DNS translates an address like \"facebook.com\" to an IP address like 123.45.67.890. If Facebook's DNS records disappeared, apps and web addresses would be unable to locate it.\u003c/p>\n\u003cp>Jake Williams, chief technical officer of the cybersecurity firm BreachQuest, said that while foul play cannot be completely ruled out, chances are good that the outage is \"an operational issue\" caused by human error.\u003c/p>\n\u003cp>Madory said there was no sign that anyone but Facebook was responsible, and discounted the possibility that another major internet player, such as a telecom company, might have inadvertently rewritten major routing tables that affect Facebook. \"No one else announced these routes,\" said Madory.\u003c/p>\n\u003cp>Twitter, meanwhile, chimed in from the company's main Twitter account, posting \"hello literally everyone\" as jokes and memes about the Facebook outage flooded the platform. Later, as an unverified screenshot suggesting that the facebook.com address was for sale circulated, Twitter CEO Jack Dorsey tweeted, \"how much?\"\u003c/p>\n\u003cp>The outage comes as Facebook faces a separate major crisis after whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that exposed the company's awareness of harms caused by its products and decisions. \u003ca href=\"https://apnews.com/article/facebook-whistleblower-frances-haugen-4a3640440769d9a241c47670facac213\">Haugen went public on \"60 Minutes\"\u003c/a> on Sunday and is scheduled to testify before a Senate subcommittee on Tuesday.\u003c/p>\n\u003cp>Haugen also had anonymously filed complaints with federal law enforcement alleging that Facebook's own research shows how it magnifies hate and misinformation and leads to increased polarization, and how Instagram, which it owns, specifically can harm teenage girls' mental health.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The Journal's stories, called \"The Facebook Files,\" painted a picture of a company focused on growth and its own interests over the public good. Facebook has tried to play down the research. Nick Clegg, the company's vice president of policy and global affairs, wrote to Facebook employees in a memo Friday that \"social media has had a big impact on society in recent years, and Facebook is often a place where much of this debate plays out.\"\u003c/p>\n\n","blocks":[],"excerpt":"The company said it was \"aware that some people are having trouble accessing [the] Facebook app\" and was working on restoring access. But it did not say what may be causing the 3-plus-hour outage. ","status":"publish","parent":0,"modified":1633455160,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":16,"wordCount":687},"headData":{"title":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage | KQED","description":"The company said it was "aware that some people are having trouble accessing Facebook app" and was working on restoring access. But it did not say what may be causing the 3-plus-hour outage. ","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage","datePublished":"2021-10-04T21:07:09.000Z","dateModified":"2021-10-05T17:32:40.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11890948 https://ww2.kqed.org/news/?p=11890948","disqusUrl":"https://ww2.kqed.org/news/2021/10/04/facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage/","disqusTitle":"Facebook, WhatsApp and Instagram Go Down in Major, Worldwide Outage","nprImageCredit":"Richard Drew","nprByline":"Frank Bajak and Barbara Ortutay\u003cbr>The Associated Press","nprImageAgency":"AP","nprStoryId":"1043098635","nprApiLink":"http://api.npr.org/query?id=1043098635&apiKey=MDAxOTAwOTE4MDEyMTkxMDAzNjczZDljZA004","nprHtmlLink":"https://www.npr.org/2021/10/04/1043098635/facebook-whatsapp-instagram-outage?ft=nprml&f=1043098635","nprRetrievedStory":"1","nprPubDate":"Mon, 04 Oct 2021 16:12:00 -0400","nprStoryDate":"Mon, 04 Oct 2021 14:22:53 -0400","nprLastModifiedDate":"Mon, 04 Oct 2021 16:12:19 -0400","path":"/news/11890948/facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Facebook and its Instagram and WhatsApp platforms suffered a worldwide outage that has extended for more than three hours on Monday. Facebook's internal systems used by employees also went down. Service had still not been restored as of 2 p.m.\u003c/p>\n\u003cp>The company did not say what might be causing the outage, which began around 8:40 a.m. PT. Websites and apps often suffer outages of varying size and duration, but hours-long global disruptions are rare.\u003c/p>\n\u003cp>\"This is epic,\" said Doug Madory, director of internet analysis for Kentik Inc. The \u003ca href=\"https://apnews.com/article/software-technology-business-71e6096a8fae0c44e988d3eefe9bca8e\">last major internet outage\u003c/a>, which knocked many of the world's top websites offline in June, lasted less than an hour. The stricken content-delivery company in that case, Fastly, blamed it on a software bug triggered by a customer who changed a setting.\u003c/p>\n\u003cp>Facebook's only public comment so far was a tweet in which it acknowledged that \"some people are having trouble accessing [the] Facebook app\" and that it was working on restoring access. Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a \"snow day.\"\u003c/p>\n\u003cp>So many people are reliant on Facebook, WhatsApp or Instagram as a primary mode of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"They don't know how to contact the people in their lives without it,\" she said. \"They're more susceptible to social engineering because they're so desperate to communicate.\" Tobac said that during previous outages, some people received emails promising to restore their social media account if they would click on a malicious link that would expose their personal data.\u003c/p>\n\u003cp>The cause of the outage remains unclear. Madory said it appears that Facebook withdrew \"authoritative DNS routes\" that let the rest of the internet communicate with its properties.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"label":"related coverage ","tag":"facebook"},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Such routes are part of the internet's domain name system, or DNS, a key structure that determines where web traffic needs to go. DNS translates an address like \"facebook.com\" to an IP address like 123.45.67.890. If Facebook's DNS records disappeared, apps and web addresses would be unable to locate it.\u003c/p>\n\u003cp>Jake Williams, chief technical officer of the cybersecurity firm BreachQuest, said that while foul play cannot be completely ruled out, chances are good that the outage is \"an operational issue\" caused by human error.\u003c/p>\n\u003cp>Madory said there was no sign that anyone but Facebook was responsible, and discounted the possibility that another major internet player, such as a telecom company, might have inadvertently rewritten major routing tables that affect Facebook. \"No one else announced these routes,\" said Madory.\u003c/p>\n\u003cp>Twitter, meanwhile, chimed in from the company's main Twitter account, posting \"hello literally everyone\" as jokes and memes about the Facebook outage flooded the platform. Later, as an unverified screenshot suggesting that the facebook.com address was for sale circulated, Twitter CEO Jack Dorsey tweeted, \"how much?\"\u003c/p>\n\u003cp>The outage comes as Facebook faces a separate major crisis after whistleblower Frances Haugen, a former Facebook product manager, provided The Wall Street Journal with internal documents that exposed the company's awareness of harms caused by its products and decisions. \u003ca href=\"https://apnews.com/article/facebook-whistleblower-frances-haugen-4a3640440769d9a241c47670facac213\">Haugen went public on \"60 Minutes\"\u003c/a> on Sunday and is scheduled to testify before a Senate subcommittee on Tuesday.\u003c/p>\n\u003cp>Haugen also had anonymously filed complaints with federal law enforcement alleging that Facebook's own research shows how it magnifies hate and misinformation and leads to increased polarization, and how Instagram, which it owns, specifically can harm teenage girls' mental health.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>The Journal's stories, called \"The Facebook Files,\" painted a picture of a company focused on growth and its own interests over the public good. Facebook has tried to play down the research. Nick Clegg, the company's vice president of policy and global affairs, wrote to Facebook employees in a memo Friday that \"social media has had a big impact on society in recent years, and Facebook is often a place where much of this debate plays out.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11890948/facebook-whatsapp-and-instagram-go-down-in-major-worldwide-outage","authors":["byline_news_11890948"],"categories":["news_8"],"tags":["news_249","news_2451","news_1089","news_5800"],"featImg":"news_11890953","label":"news"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. 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