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FM","link":"/"}},"futureofyou_434787":{"type":"posts","id":"futureofyou_434787","meta":{"index":"posts_1591205157","site":"futureofyou","id":"434787","score":null,"sort":[1503412259000]},"guestAuthors":[],"slug":"why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass","title":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes","publishDate":1503412259,"format":"standard","headTitle":"KQED Future of You | KQED Science","labelTerm":{},"content":"\u003cp>The familiar phrase, “The doctor will see you now,” is not what it used to be.\u003c/p>\n\u003cp>That's because during most exams, physicians are spending a good chunk of time not looking at the patient, but at the patient's electronic health record on a computer screen.\u003c/p>\n\u003caside class=\"pullquote alignright\">'We have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?'\u003c/aside>\n\u003cp>A 2016 \u003ca href=\"http://annals.org/aim/article/2546704/allocation-physician-time-ambulatory-practice-time-motion-study-4-specialties\" target=\"_blank\" rel=\"noopener noreferrer\"> study\u003c/a> in the \u003cem>Annals of Internal Medicine\u003c/em> found that physicians spent 37 percent of their time on\u003cstrong> \u003c/strong>a computer during exams.\u003c/p>\n\u003cp>The situation can be frustrating for patients, who don't think they are getting the doctor's full attention.\u003c/p>\n\u003cp>\"That most fundamental aspect of human communication, which is eye contact, now is being robbed from the medical encounter because of the electronic health record,\" says Dr. Lloyd Minor, dean of Stanford's medical school.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>While acknowledging the benefits of EHRs, which are meant to improve patient care by providing an easily accessible health history, physicians have also railed against the heavy amount of data entry they require. Physicians spend an estimated one to two hours after work completing EHRs and other \"desktop medicine\" requirements, according to the study in \u003cem>Annals of Internal Medicine.\u003c/em>\u003c/p>\n\u003cp>But now Dr. Albert Chan, the chief of digital patient experience for the Sutter Health Network, thinks he has a solution for the burden of EHRs. Chan uses \u003ca href=\"https://www.x.company/glass/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Glass\u003c/a>, with its tiny camera mounted on a device worn like eyeglasses, to stream audio and video of the patient to an offsite medical scribe. The scribe sees and hears what the doctor does, writing the notes that go into the electronic health record. This frees up the physician to give the patient her full attention. Doctors can communicate with their note-takers through a headset, asking them to retrieve test results and other data. The scribe responds via text message, which the physician sees in the Glass lens.\u003c/p>\n\u003caside class=\"pullquote alignright\">'You’re just adding more layers of cost and people to assist in the exam room.'\u003c/aside>\n\u003cp>“For patients, it’s better care because the doctors focus on them, and the doctors spend more time with them,\" Chan says. He says that because the doctor’s attention is not divided between the computer and the patient, records of the visit are more accurate.\u003c/p>\n\u003cp>The system is provided by a company called Augmedix, of which Sutter Health is an investor.\u003c/p>\n\u003cp>Currently about 100 Sutter doctors are using the system. After first deploying it among physicians in internal medicine, Sutter is now expanding it for use by specialists like dermatologists, podiatrists and orthopedists across its Northern California network.\u003c/p>\n\u003cp>“I mean, we have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?” says Chan.\u003c/p>\n\u003cp>\u003cstrong>Encounter at Dolores Park\u003c/strong>\u003c/p>\n\u003cp>Augmedix was founded in 2012, by Ian Shakil and Pelu Tran. Shakil, who is the CEO, says he got the idea after a chance encounter at San Francisco's Dolores Park with some Google employees who were working on Glass. \"They had Glass in their backpacks. And they let us try it on,\" he says.\u003c/p>\n\u003cp>[contextly_sidebar id=\"TXibesbDeLMGc9JYIC8IybWNpNcdvmaW\"]After the Google crew explained the product was intended for consumers, \"I got into a big argument with the group that this was really meant for doctors.\" (Glass was a notorious bust with the public, but is \u003ca href=\"https://www.wired.com/story/google-glass-2-is-here/\" target=\"_blank\" rel=\"noopener noreferrer\">now hitting its stride as a workplace tool.\u003c/a>)\u003c/p>\n\u003cp>Shakil, who knew from media reports and his own encounters with physicians that they were beleaguered with documentation requirements, says he became obsessed with the idea of using Glass as a solution. \"I couldn't sleep; I couldn't stop talking about it. I literally quit my job.\"\u003c/p>\n\u003cp>He then reeled in his friend Tran, who dropped out of his fourth year at medical school, and the two formed the company. Shakil says more than 1,000 doctors are currently using Augmedix across the U.S. , with the largest deployment by Sutter.\u003c/p>\n\u003cp>Besides Sutter, investors include health services company McKesson and Dignity Health network.\u003c/p>\n\u003cp>Sutter's Dr. Chan says the scribes provide a number of benefits, including reminding physicians to address issues they might otherwise miss.\u003c/p>\n\u003cp>“If you have shoulder pain and chest pain, for instance, well, if I forget to address the shoulder pain during the exam, I can get a subtle hint from the transcriptionist -- ‘Hey, you may want to address the shoulder pain, too.’ ”\u003c/p>\n\u003cp>Because doctors use shorthand when entering information in an EHR, Chan says, they often have to go back hours later and fill in the gaps; that isn't necessary when a third party is taking the notes in real-time.\u003c/p>\n\u003cp>\u003cstrong>'Oh, I Can See My Kid's Soccer Game'\u003c/strong>\u003c/p>\n\u003cp>About two-thirds of Augmedix's note-takers are located overseas, in India, the Dominican Republic and Sri Lanka, says CEO Shakil. But Adeeba Hasan, a full-time scribe for the company, works out of headquarters in San Francisco. Hasan says she's able to take 80 percent of the EHR workload off a doctor's hands. \"My doctors are able to leave and get home about two or three hours early,\" Hasan says. \"They definitely thank for me for little things like, 'Oh, I can see my kids' soccer game.' \"\u003c/p>\n\u003cp>She has scribed for 20 doctors, whose predominant perspective, she says, is that while EHRs are important, they don't require a medical degree to complete. She herself is applying to medical school and finds the experience valuable. \"I'm learning all about different medications and illnesses and how you talk to patients,\" she says.\u003c/p>\n\u003cp>\u003cstrong>A Doubter\u003c/strong>\u003c/p>\n\u003cp>So is this the future of medicine as we know it?\u003c/p>\n\u003cp>“Oh my God, I hope not,” says David Lansky, executive director of the Pacific Business Group on Health, a nonprofit consortium of private companies and public agencies working toward greater health care affordability and quality.\u003c/p>\n\u003cp>The Augmedix service generally ranges from $1,500 to $3,500 per physician, per month, according to Shakil. Lansky says fixing the dysfunctional health care system requires putting the brakes on runaway costs, and using expensive scribes does just the opposite.\u003c/p>\n\u003cp>“You’re just adding more layers of cost and people to assist in the exam room,” Lansky says.\u003c/p>\n\u003cp>He thinks the solution to the burden of EHRs is to lessen reporting requirements, from quality measures to insurance coding to language intended to fend off lawsuits\u003cb>.\u003c/b>\u003c/p>\n\u003cp>“The real problem is that administrative requirements are uncoordinated and useless,\" Lansky says. \"I mean, no one’s even looking at the quality measures physicians are required to key in.\"\u003c/p>\n\u003cp>“The two paths we want to pursue are to reduce reporting and improve EHR function. If everything’s in front of you, you can use your face time [with the patient] to really \u003cem>do\u003c/em> face time.”\u003c/p>\n\u003cp>\u003cstrong>What About the Creepiness Factor?\u003c/strong>\u003c/p>\n\u003cp>Might some patients, especially women, not take too kindly to having something as intimate as a medical exam observed by someone they don't know and can't see?\u003c/p>\n\u003cp>\"To be honest\u003cstrong>, \u003c/strong>\u003cspan class=\"s1\">when we first founded the business, we had no idea if this issue was going to be a show-stopper or not a big deal,\" says Shakil. \"We’ve since grown and we’ve learned that it’ s not actually a big deal.\" \u003c/span>\u003c/p>\n\u003cp>He says only 2 percent of patients have opted out so far, a rate that remains steady across all demographics, including sex.\u003c/p>\n\u003cp>Shakil says the audio-video stream is encrypted, so hacking is not an issue. \"We've penetration-tested it, and it's Fort Knox, basically.\" The scribes sit in what he calls an \"ultra-secure environment,\" with nothing in their pockets, video monitoring, and computers that can only run the company's application.\u003c/p>\n\u003cp>The doctor can also temporarily switch off the Glass feed by swiping or verbal command if there's something occurring the patient doesn't want transmitted. The light on the device changes color to indicate its no longer active, which the patient can see.\u003c/p>\n\u003cp>Interestingly enough, there is one small sub-group of patients who are opting out at a slightly greater rate.\u003c/p>\n\u003cp>\"It's a little bit higher around the Google campus than anywhere in the country,\" Shakil says.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Make of that what you will.\u003c/p>\n\n","blocks":[],"excerpt":"Some physicians are now using Google Glass to allow offsite scribes to see and listen in on patient exams in order to take notes required for electronic health records, freeing doctors up to focus on patients.","status":"publish","parent":0,"modified":1503508393,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":42,"wordCount":1436},"headData":{"title":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes | KQED","description":"Some physicians are now using Google Glass to allow offsite scribes to see and listen in on patient exams in order to take notes required for electronic health records, freeing doctors up to focus on patients.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"Article","headline":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes","datePublished":"2017-08-22T14:30:59.000Z","dateModified":"2017-08-23T17:13:13.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}},"disqusIdentifier":"434787 https://ww2.kqed.org/futureofyou/?p=434787","disqusUrl":"https://ww2.kqed.org/futureofyou/2017/08/22/why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass/","disqusTitle":"To Lift EHR Burden, Doctors Live-Stream Patient Exams to Remote Scribes","source":"Future of You","path":"/futureofyou/434787/why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>The familiar phrase, “The doctor will see you now,” is not what it used to be.\u003c/p>\n\u003cp>That's because during most exams, physicians are spending a good chunk of time not looking at the patient, but at the patient's electronic health record on a computer screen.\u003c/p>\n\u003caside class=\"pullquote alignright\">'We have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?'\u003c/aside>\n\u003cp>A 2016 \u003ca href=\"http://annals.org/aim/article/2546704/allocation-physician-time-ambulatory-practice-time-motion-study-4-specialties\" target=\"_blank\" rel=\"noopener noreferrer\"> study\u003c/a> in the \u003cem>Annals of Internal Medicine\u003c/em> found that physicians spent 37 percent of their time on\u003cstrong> \u003c/strong>a computer during exams.\u003c/p>\n\u003cp>The situation can be frustrating for patients, who don't think they are getting the doctor's full attention.\u003c/p>\n\u003cp>\"That most fundamental aspect of human communication, which is eye contact, now is being robbed from the medical encounter because of the electronic health record,\" says Dr. Lloyd Minor, dean of Stanford's medical school.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>While acknowledging the benefits of EHRs, which are meant to improve patient care by providing an easily accessible health history, physicians have also railed against the heavy amount of data entry they require. Physicians spend an estimated one to two hours after work completing EHRs and other \"desktop medicine\" requirements, according to the study in \u003cem>Annals of Internal Medicine.\u003c/em>\u003c/p>\n\u003cp>But now Dr. Albert Chan, the chief of digital patient experience for the Sutter Health Network, thinks he has a solution for the burden of EHRs. Chan uses \u003ca href=\"https://www.x.company/glass/\" target=\"_blank\" rel=\"noopener noreferrer\">Google Glass\u003c/a>, with its tiny camera mounted on a device worn like eyeglasses, to stream audio and video of the patient to an offsite medical scribe. The scribe sees and hears what the doctor does, writing the notes that go into the electronic health record. This frees up the physician to give the patient her full attention. Doctors can communicate with their note-takers through a headset, asking them to retrieve test results and other data. The scribe responds via text message, which the physician sees in the Glass lens.\u003c/p>\n\u003caside class=\"pullquote alignright\">'You’re just adding more layers of cost and people to assist in the exam room.'\u003c/aside>\n\u003cp>“For patients, it’s better care because the doctors focus on them, and the doctors spend more time with them,\" Chan says. He says that because the doctor’s attention is not divided between the computer and the patient, records of the visit are more accurate.\u003c/p>\n\u003cp>The system is provided by a company called Augmedix, of which Sutter Health is an investor.\u003c/p>\n\u003cp>Currently about 100 Sutter doctors are using the system. After first deploying it among physicians in internal medicine, Sutter is now expanding it for use by specialists like dermatologists, podiatrists and orthopedists across its Northern California network.\u003c/p>\n\u003cp>“I mean, we have invested a lot of time to train physicians, so why not have them use their expertise in the most efficient way possible?” says Chan.\u003c/p>\n\u003cp>\u003cstrong>Encounter at Dolores Park\u003c/strong>\u003c/p>\n\u003cp>Augmedix was founded in 2012, by Ian Shakil and Pelu Tran. Shakil, who is the CEO, says he got the idea after a chance encounter at San Francisco's Dolores Park with some Google employees who were working on Glass. \"They had Glass in their backpacks. And they let us try it on,\" he says.\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003c/p>\u003cp>After the Google crew explained the product was intended for consumers, \"I got into a big argument with the group that this was really meant for doctors.\" (Glass was a notorious bust with the public, but is \u003ca href=\"https://www.wired.com/story/google-glass-2-is-here/\" target=\"_blank\" rel=\"noopener noreferrer\">now hitting its stride as a workplace tool.\u003c/a>)\u003c/p>\n\u003cp>Shakil, who knew from media reports and his own encounters with physicians that they were beleaguered with documentation requirements, says he became obsessed with the idea of using Glass as a solution. \"I couldn't sleep; I couldn't stop talking about it. I literally quit my job.\"\u003c/p>\n\u003cp>He then reeled in his friend Tran, who dropped out of his fourth year at medical school, and the two formed the company. Shakil says more than 1,000 doctors are currently using Augmedix across the U.S. , with the largest deployment by Sutter.\u003c/p>\n\u003cp>Besides Sutter, investors include health services company McKesson and Dignity Health network.\u003c/p>\n\u003cp>Sutter's Dr. Chan says the scribes provide a number of benefits, including reminding physicians to address issues they might otherwise miss.\u003c/p>\n\u003cp>“If you have shoulder pain and chest pain, for instance, well, if I forget to address the shoulder pain during the exam, I can get a subtle hint from the transcriptionist -- ‘Hey, you may want to address the shoulder pain, too.’ ”\u003c/p>\n\u003cp>Because doctors use shorthand when entering information in an EHR, Chan says, they often have to go back hours later and fill in the gaps; that isn't necessary when a third party is taking the notes in real-time.\u003c/p>\n\u003cp>\u003cstrong>'Oh, I Can See My Kid's Soccer Game'\u003c/strong>\u003c/p>\n\u003cp>About two-thirds of Augmedix's note-takers are located overseas, in India, the Dominican Republic and Sri Lanka, says CEO Shakil. But Adeeba Hasan, a full-time scribe for the company, works out of headquarters in San Francisco. Hasan says she's able to take 80 percent of the EHR workload off a doctor's hands. \"My doctors are able to leave and get home about two or three hours early,\" Hasan says. \"They definitely thank for me for little things like, 'Oh, I can see my kids' soccer game.' \"\u003c/p>\n\u003cp>She has scribed for 20 doctors, whose predominant perspective, she says, is that while EHRs are important, they don't require a medical degree to complete. She herself is applying to medical school and finds the experience valuable. \"I'm learning all about different medications and illnesses and how you talk to patients,\" she says.\u003c/p>\n\u003cp>\u003cstrong>A Doubter\u003c/strong>\u003c/p>\n\u003cp>So is this the future of medicine as we know it?\u003c/p>\n\u003cp>“Oh my God, I hope not,” says David Lansky, executive director of the Pacific Business Group on Health, a nonprofit consortium of private companies and public agencies working toward greater health care affordability and quality.\u003c/p>\n\u003cp>The Augmedix service generally ranges from $1,500 to $3,500 per physician, per month, according to Shakil. Lansky says fixing the dysfunctional health care system requires putting the brakes on runaway costs, and using expensive scribes does just the opposite.\u003c/p>\n\u003cp>“You’re just adding more layers of cost and people to assist in the exam room,” Lansky says.\u003c/p>\n\u003cp>He thinks the solution to the burden of EHRs is to lessen reporting requirements, from quality measures to insurance coding to language intended to fend off lawsuits\u003cb>.\u003c/b>\u003c/p>\n\u003cp>“The real problem is that administrative requirements are uncoordinated and useless,\" Lansky says. \"I mean, no one’s even looking at the quality measures physicians are required to key in.\"\u003c/p>\n\u003cp>“The two paths we want to pursue are to reduce reporting and improve EHR function. If everything’s in front of you, you can use your face time [with the patient] to really \u003cem>do\u003c/em> face time.”\u003c/p>\n\u003cp>\u003cstrong>What About the Creepiness Factor?\u003c/strong>\u003c/p>\n\u003cp>Might some patients, especially women, not take too kindly to having something as intimate as a medical exam observed by someone they don't know and can't see?\u003c/p>\n\u003cp>\"To be honest\u003cstrong>, \u003c/strong>\u003cspan class=\"s1\">when we first founded the business, we had no idea if this issue was going to be a show-stopper or not a big deal,\" says Shakil. \"We’ve since grown and we’ve learned that it’ s not actually a big deal.\" \u003c/span>\u003c/p>\n\u003cp>He says only 2 percent of patients have opted out so far, a rate that remains steady across all demographics, including sex.\u003c/p>\n\u003cp>Shakil says the audio-video stream is encrypted, so hacking is not an issue. \"We've penetration-tested it, and it's Fort Knox, basically.\" The scribes sit in what he calls an \"ultra-secure environment,\" with nothing in their pockets, video monitoring, and computers that can only run the company's application.\u003c/p>\n\u003cp>The doctor can also temporarily switch off the Glass feed by swiping or verbal command if there's something occurring the patient doesn't want transmitted. The light on the device changes color to indicate its no longer active, which the patient can see.\u003c/p>\n\u003cp>Interestingly enough, there is one small sub-group of patients who are opting out at a slightly greater rate.\u003c/p>\n\u003cp>\"It's a little bit higher around the Google campus than anywhere in the country,\" Shakil says.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Make of that what you will.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/futureofyou/434787/why-someone-thousands-of-miles-away-might-watch-your-medical-exam-with-google-glass","authors":["8656","80"],"categories":["futureofyou_452","futureofyou_1062","futureofyou_1","futureofyou_73"],"tags":["futureofyou_1338","futureofyou_190","futureofyou_1336","futureofyou_794","futureofyou_1275","futureofyou_226"],"featImg":"futureofyou_434987","label":"source_futureofyou_434787"},"futureofyou_418097":{"type":"posts","id":"futureofyou_418097","meta":{"index":"posts_1591205157","site":"futureofyou","id":"418097","score":null,"sort":[1499877201000]},"guestAuthors":[],"slug":"google-glass-feed-connects-the-blind-with-remote-human-guides","title":"Through Google Glass, Remote Helper Sees What Blind Person Can't","publishDate":1499877201,"format":"standard","headTitle":"KQED Future of You | KQED Science","labelTerm":{},"content":"\u003cp>The first thing I do is put on Google Glass, its tiny camera situated over my right eye.\u003c/p>\n\u003cp>A MiFi — a personal wireless hotspot — goes into my pocket. I pop in earbuds connected to a smartphone. Then I close my eyes. I am trying to simulate, for this demonstration, what it's like to navigate without being able to see.\u003c/p>\n\u003caside class=\"alignright\">Finding a cafe, describing a museum exhibit, or helping someone fold origami -- a new service guides blind people by connecting them with live agents who view their surroundings through smartglasses like Google Glass.\u003c/aside>\n\u003cp>All geared up, I am now ready for my test run. \u003ca href=\"https://aira.io/#service\" target=\"_blank\" rel=\"noopener noreferrer\">Aira\u003c/a>, based in San Diego, is a paid service that offers \"visual interpretation\" for the blind and visually impaired. With a smartphone app, Aira users connect with a remote agent who sees through any one of four types of smartglasses and describes the client's environment to her. Employees say the service, which became available in March, is like \u003ca href=\"https://www.theatlantic.com/business/archive/2016/04/onstar/480471/\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">OnStar\u003c/span>\u003c/a>\u003cspan class=\"m-6819587429447741435apple-converted-space\"> \u003c/span>for the blind — or maybe like having your own personal “\u003ca href=\"http://24.wikia.com/wiki/Chloe_O%27Brian\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">Chloe\u003c/span>\u003c/a>,” the intelligence analyst on the TV show \"24\" who often remotely assists hero Jack Bauer.\u003c/p>\n\u003cp>I summon \u003cem>my\u003c/em> Chloe using the Aira interface, which consists of a giant blue button. All I have to do is tap anywhere on the phone's display.\u003c/p>\n\u003cp>“Thank you for calling Aira,” a friendly voice says. “How can I help you?”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>This is Andy Del Valle, my agent, and, for as long as I need him, my long-distance eyes. Del Valle — sitting in front of his laptop — can now see through my Google Glass feed. As I scan my surroundings, he sees Amy Bernal, the company’s vice president of customer experience, who has helped get me outfitted; then I lower my head so he can see the path before my feet.\u003c/p>\n\u003cp>Thanks to my GPS connection, Del Valle is also able to locate me using Google Maps. We’re on the campus of San Francisco State University, for me unfamiliar turf. I ask him to direct me to the nearest cafe.\u003c/p>\n\u003cp>Within seconds, he's produced a route.\u003c/p>\n\u003cp>Granted, we’re approximating the Aira experience; I’m a sighted person with no orientation and mobility training, and I'm not using a dog or cane, as regular users do. I am, to put it gently, perhaps not the most graceful mover Del Valle has ever assisted. But he is cheerful as he offers me directions, like to turn left toward 11 o’clock. As I walk, he offers environmental cues, telling me to turn when I feel the slope of the sidewalk level out, or when I can feel the sun as I emerge from a nearby building’s shadow.\u003c/p>\n\u003cp>I quickly grow to trust his voice in my ear.\u003c/p>\n\u003cp>After a short walk, I hear music and a cash register — we’ve arrived at our destination. I want to order an iced coffee; Del Valle asks me to turn so he can scan a posted menu.\u003c/p>\n\u003cfigure id=\"attachment_424306\" class=\"wp-caption alignleft\" style=\"max-width: 292px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-e1499819013990.jpg\">\u003cimg class=\"wp-image-424306\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-1020x1360.jpg\" alt=\"\" width=\"292\" height=\"390\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Orientation and mobility specialist using Aira at the International Mobility Conference in 2016. (Courtesy Aira)\u003c/figcaption>\u003c/figure>\n\u003cp>“Taking picture,” an automated voice intones as Del Valle grabs a shot from the camera feed and zooms in. He also pulls up a more detailed menu online and gives me a rundown of options — espresso? Blended java drink? — and a headcount of how many people are in line.\u003c/p>\n\u003cp>Del Valle is among the 33 agents working that day, covering customers across the United States. The service runs from 4 a.m. to 10 p.m., Pacific time or 7 a.m.to 1 a.m. Eastern, and clients subscribe to a monthly plan or a package of minutes. (The monthly plans go from $89 to $329, depending on \u003ca href=\"https://aira.io/plans\" target=\"_blank\" rel=\"noopener noreferrer\">level of service\u003c/a>.\u003cstrong>) \u003c/strong>Each user gets a personal profile that lists details like allergies, so an agent can warn someone allergic to shellfish, for example, that there’s shrimp salad on the potluck table. The company says it has \"hundreds\" of clients.\u003c/p>\n\u003cp>Bernal, the customer experience VP, is also an agent, and she's set up shop for the afternoon in the campus’ special education department. The calls she fields run from the mundane (a man looking for a trash can while cleaning up after his guide dog) to the complicated (a lost woman with bad directions from a passerby can't find her bus stop.) “You'll never know until you pick up the call,” Bernal says.\u003c/p>\n\u003caside class=\"pullquote alignright\">'There are hundreds of thousands of very clever and efficient solutions that don’t involve sight.'\u003ccite>Bryan Bashin, LightHouse for the Blind and Visually Impaired\u003c/cite>\u003c/aside>\n\u003cp>Sometimes they get a strange one — Bernal recalls an agent being asked to help a user do origami, having to hastily grab some paper and fold along. But most are the stuff of ordinary life: setting up the cable box, checking the expiration date on the milk, matching a shirt and tie.\u003c/p>\n\u003cp>Tiffany Manosh, president of the River City Chapter of the National Federation of the Blind, in Sacramento, has been using Aira for about a year. She likes it for tasks that involve browsing, like shopping. Sure, she could ask a clerk for help, but “they go directly to whatever item we’ve asked for,” she says. “Well, what if I want to see maybe what’s on sale?”\u003c/p>\n\u003cp>At a natural history museum, she once had an agent describe the exhibits. A docent could have done that — if she’d booked one a month in advance. “Sighted people don’t have to do that, so why should we?” she asks. “Aira gives us the freedom to be able to really integrate and do things at our own time — when we want to, and where we want to go.” An agent even helped her find her father’s gravesite at Arlington National Cemetery. “It was a very emotional and just phenomenal feeling to be able to do it on my own time,” says Manosh.\u003c/p>\n\u003cp>Aira, based in San Diego, test-launched three years ago with 200 beta users. Among them was Victorville resident Michael Hingson, who has been blind since birth and recently became the company’s director of strategic sales. “Aira is not helping a blind person see,” Hingson says. “Aira is giving me information that the sighted world has not learned to provide to us.”\u003c/p>\n\u003cp>For example, on emails or websites, those who are visually impaired might use a screen reader that speaks the text aloud. For printed materials, they might try a phone app like the \u003ca href=\"http://www.knfbreader.com/\" target=\"_blank\" rel=\"noopener noreferrer\">KNFB Reader\u003c/a>, which translates text using optical character recognition. But those don’t cover everything. Hingson recalls trying to assemble a laundry cart and discovering the instructions were in pictures, which his reader couldn’t decipher. So he called Aira. The agent zoomed in on the cart’s bar code and found assembly instructions on the internet. In a half-hour, Hingson said, “I had a working laundry cart.”\u003c/p>\n\u003cp>Aira agents are trained to give factual information without offering advice, deferring to the user’s orientation and mobility training. “What I don’t want is an agent telling me it’s safe to cross the street — because the agent doesn't \u003cem>know\u003c/em> it’s safe to cross the street,” says Hingson. “That should be my choice.”\u003c/p>\n\u003cp>Learning to give the right information is a balancing act, says Bernal. “When agents first start, they feel like they have to say every little thing that is in any remote path of a user,” she says. But a person’s dog or cane will help them avoid obstacles. Instead, it might be more useful to offer social information, like where the empty seat in the room is, or whether the driver greeting you at the airport is smiling and waving you over.\u003c/p>\n\u003cp>https://www.youtube.com/watch?v=Jxkq-Ta0tv4&ab_channel=KansasCityStarVideo\u003c/p>\n\u003cp>\u003cstrong>Free Services\u003c/strong>\u003c/p>\n\u003cp>Bryan Bashin, CEO of the training and advocacy group \u003ca href=\"http://lighthouse-sf.org/\">LightHouse for the Blind and Visually Impaired\u003c/a>, in San Francisco, has tried Aira, and points out that while it’s the first such for-profit service, it’s not the first visual interpretation app.\u003c/p>\n\u003cp>Once the iPhone debuted, he says, “a lot of people had the same idea at the same time.” He sometimes uses \u003ca href=\"http://bemyeyes.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Be My Eyes\u003c/a>, a free worldwide service powered by volunteers who assist by cellphone video chat. The free app \u003ca href=\"http://taptapseeapp.com/\" target=\"_blank\" rel=\"noopener noreferrer\">TapTapSee\u003c/a> identifies the content of still photos and speaks it aloud. And people can also improvise by simply Facetiming with friends or relatives. Bashin says these solutions are more accessible to low-income people than Aira’s paid service, although they lack some of the features — smartglasses, GPS mapping, agents trained to work with the blind. But what they all have in common, Bashin says, “is the world is still not 100 percent accessible for blind people.”\u003c/p>\n\u003cp>Bashin says that dialing a sighted person can be especially helpful when optical character readers fail, noting they are often thwarted by glare (think thermostat screens) or fancy script (think wine bottle labels or handwritten mail). But Bashin cautions against over-reliance on visual interpreters.\u003c/p>\n\u003cp>“When somebody first becomes blind, they think that the answers to the obstacles of blindness are to have someone see for you,” he says. Yet a person can skillfully use other senses, like touch and hearing, and low-tech solutions, like Braille. “There are hundreds of thousands of very clever and efficient solutions that don’t involve sight,” Bashin continues. “That’s what we teach at the LightHouse, and that’s what will get us through the day with a little bit of grace, so that we can reserve these technologies for when they really count. I'm a little bit afraid that new students will avoid learning what they need to learn to be competent blind people.”\u003c/p>\n\u003cp>While some Aira users prefer a paid agent — often for fear of imposing on others’ time — Bashin doesn't mind asking a stranger to steer him toward the check-in desk or describe what’s on the buffet, because that’s a social activity. “Yes, I’ll learn where the strawberries are, but I’ll also learn about \u003cem>them\u003c/em>. Now I’ve made a bridge to another person instead of isolating myself talking into a headset and some goggles,” he says.\u003c/p>\n\u003cp>But Manosh, from the Sacramento National Federation of the Blind chapter, disagrees that the service will encourage isolation or over-reliance. She calls Aira “a tool in my toolbox” that also includes her cane and her mobility training. “You don’t have to rely \u003cem>just\u003c/em> on it, and that’s the beauty of it,” she says.\u003c/p>\n\u003cfigure id=\"attachment_418103\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5.jpg\">\u003cimg class=\"wp-image-418103 size-large\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5-1020x680.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-960x640.jpg 960w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-520x347.jpg 520w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5.jpg 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Amy Bernal, Aira's vice president of customer experience, demonstrates what agents connected to the company's clients see on their screen -- a Google Map of the user's location with an inset of the video stream coming from their glasses or phone. (Kara Platoni/KQED)\u003c/figcaption>\u003c/figure>\n\u003caside class=\"pullquote alignright\">'I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before. You realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.'\u003ccite>Amy Bernal, Aira’s vice president of customer experience\u003c/cite>\u003c/aside>\n\u003cp>The next phase of Aira’s development will be to turn some tasks over to a machine. At first, Bernal says, the AI will likely assist the agent. Later, it might guide people through routine tasks, like daily commutes. Or it might replace agents in sensitive situations, while users are in restrooms or dealing with finances, for instance. (Currently, users can go into “privacy mode” with no video or audio, or hang up and call back.)\u003c/p>\n\u003cp>Hingson imagines sending a shopping list to Aira, and having the AI map his path through the store and check barcodes to confirm that he's grabbed the right items. He’d also like Aira integration with Facebook, so the system could use facial recognition to let him know if his friends are nearby.\u003c/p>\n\u003cp>For now, employees like Bernal are happy to assist with just about everything, although she notes that there’s one oddly sci-fi effect of seeing the world through someone else’s lenses.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>“I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before,’ ” she says. “But you realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.”\u003c/p>\n\n","blocks":[],"excerpt":"Finding a cafe, describing a museum exhibit or helping someone fold origami -- a new service helps blind people navigate by linking them with live agents who view their surroundings through smartglasses like Google Glass.","status":"publish","parent":0,"modified":1510960658,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":34,"wordCount":2315},"headData":{"title":"Through Google Glass, Remote Helper Sees What Blind Person Can't | KQED","description":"Finding a cafe, describing a museum exhibit or helping someone fold origami -- a new service helps blind people navigate by linking them with live agents who view their surroundings through smartglasses like Google Glass.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"Article","headline":"Through Google Glass, Remote Helper Sees What Blind Person Can't","datePublished":"2017-07-12T16:33:21.000Z","dateModified":"2017-11-17T23:17:38.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}},"disqusIdentifier":"418097 https://ww2.kqed.org/futureofyou/?p=418097","disqusUrl":"https://ww2.kqed.org/futureofyou/2017/07/12/google-glass-feed-connects-the-blind-with-remote-human-guides/","disqusTitle":"Through Google Glass, Remote Helper Sees What Blind Person Can't","source":"KQED Future of You","nprByline":"Kara Platoni\u003cbr />Future of You","path":"/futureofyou/418097/google-glass-feed-connects-the-blind-with-remote-human-guides","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>The first thing I do is put on Google Glass, its tiny camera situated over my right eye.\u003c/p>\n\u003cp>A MiFi — a personal wireless hotspot — goes into my pocket. I pop in earbuds connected to a smartphone. Then I close my eyes. I am trying to simulate, for this demonstration, what it's like to navigate without being able to see.\u003c/p>\n\u003caside class=\"alignright\">Finding a cafe, describing a museum exhibit, or helping someone fold origami -- a new service guides blind people by connecting them with live agents who view their surroundings through smartglasses like Google Glass.\u003c/aside>\n\u003cp>All geared up, I am now ready for my test run. \u003ca href=\"https://aira.io/#service\" target=\"_blank\" rel=\"noopener noreferrer\">Aira\u003c/a>, based in San Diego, is a paid service that offers \"visual interpretation\" for the blind and visually impaired. With a smartphone app, Aira users connect with a remote agent who sees through any one of four types of smartglasses and describes the client's environment to her. Employees say the service, which became available in March, is like \u003ca href=\"https://www.theatlantic.com/business/archive/2016/04/onstar/480471/\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">OnStar\u003c/span>\u003c/a>\u003cspan class=\"m-6819587429447741435apple-converted-space\"> \u003c/span>for the blind — or maybe like having your own personal “\u003ca href=\"http://24.wikia.com/wiki/Chloe_O%27Brian\" target=\"_blank\" rel=\"noopener noreferrer\">\u003cspan style=\"color: #24890d\">Chloe\u003c/span>\u003c/a>,” the intelligence analyst on the TV show \"24\" who often remotely assists hero Jack Bauer.\u003c/p>\n\u003cp>I summon \u003cem>my\u003c/em> Chloe using the Aira interface, which consists of a giant blue button. All I have to do is tap anywhere on the phone's display.\u003c/p>\n\u003cp>“Thank you for calling Aira,” a friendly voice says. “How can I help you?”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>This is Andy Del Valle, my agent, and, for as long as I need him, my long-distance eyes. Del Valle — sitting in front of his laptop — can now see through my Google Glass feed. As I scan my surroundings, he sees Amy Bernal, the company’s vice president of customer experience, who has helped get me outfitted; then I lower my head so he can see the path before my feet.\u003c/p>\n\u003cp>Thanks to my GPS connection, Del Valle is also able to locate me using Google Maps. We’re on the campus of San Francisco State University, for me unfamiliar turf. I ask him to direct me to the nearest cafe.\u003c/p>\n\u003cp>Within seconds, he's produced a route.\u003c/p>\n\u003cp>Granted, we’re approximating the Aira experience; I’m a sighted person with no orientation and mobility training, and I'm not using a dog or cane, as regular users do. I am, to put it gently, perhaps not the most graceful mover Del Valle has ever assisted. But he is cheerful as he offers me directions, like to turn left toward 11 o’clock. As I walk, he offers environmental cues, telling me to turn when I feel the slope of the sidewalk level out, or when I can feel the sun as I emerge from a nearby building’s shadow.\u003c/p>\n\u003cp>I quickly grow to trust his voice in my ear.\u003c/p>\n\u003cp>After a short walk, I hear music and a cash register — we’ve arrived at our destination. I want to order an iced coffee; Del Valle asks me to turn so he can scan a posted menu.\u003c/p>\n\u003cfigure id=\"attachment_424306\" class=\"wp-caption alignleft\" style=\"max-width: 292px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-e1499819013990.jpg\">\u003cimg class=\"wp-image-424306\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/07/AiraPhoto1-1020x1360.jpg\" alt=\"\" width=\"292\" height=\"390\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Orientation and mobility specialist using Aira at the International Mobility Conference in 2016. (Courtesy Aira)\u003c/figcaption>\u003c/figure>\n\u003cp>“Taking picture,” an automated voice intones as Del Valle grabs a shot from the camera feed and zooms in. He also pulls up a more detailed menu online and gives me a rundown of options — espresso? Blended java drink? — and a headcount of how many people are in line.\u003c/p>\n\u003cp>Del Valle is among the 33 agents working that day, covering customers across the United States. The service runs from 4 a.m. to 10 p.m., Pacific time or 7 a.m.to 1 a.m. Eastern, and clients subscribe to a monthly plan or a package of minutes. (The monthly plans go from $89 to $329, depending on \u003ca href=\"https://aira.io/plans\" target=\"_blank\" rel=\"noopener noreferrer\">level of service\u003c/a>.\u003cstrong>) \u003c/strong>Each user gets a personal profile that lists details like allergies, so an agent can warn someone allergic to shellfish, for example, that there’s shrimp salad on the potluck table. The company says it has \"hundreds\" of clients.\u003c/p>\n\u003cp>Bernal, the customer experience VP, is also an agent, and she's set up shop for the afternoon in the campus’ special education department. The calls she fields run from the mundane (a man looking for a trash can while cleaning up after his guide dog) to the complicated (a lost woman with bad directions from a passerby can't find her bus stop.) “You'll never know until you pick up the call,” Bernal says.\u003c/p>\n\u003caside class=\"pullquote alignright\">'There are hundreds of thousands of very clever and efficient solutions that don’t involve sight.'\u003ccite>Bryan Bashin, LightHouse for the Blind and Visually Impaired\u003c/cite>\u003c/aside>\n\u003cp>Sometimes they get a strange one — Bernal recalls an agent being asked to help a user do origami, having to hastily grab some paper and fold along. But most are the stuff of ordinary life: setting up the cable box, checking the expiration date on the milk, matching a shirt and tie.\u003c/p>\n\u003cp>Tiffany Manosh, president of the River City Chapter of the National Federation of the Blind, in Sacramento, has been using Aira for about a year. She likes it for tasks that involve browsing, like shopping. Sure, she could ask a clerk for help, but “they go directly to whatever item we’ve asked for,” she says. “Well, what if I want to see maybe what’s on sale?”\u003c/p>\n\u003cp>At a natural history museum, she once had an agent describe the exhibits. A docent could have done that — if she’d booked one a month in advance. “Sighted people don’t have to do that, so why should we?” she asks. “Aira gives us the freedom to be able to really integrate and do things at our own time — when we want to, and where we want to go.” An agent even helped her find her father’s gravesite at Arlington National Cemetery. “It was a very emotional and just phenomenal feeling to be able to do it on my own time,” says Manosh.\u003c/p>\n\u003cp>Aira, based in San Diego, test-launched three years ago with 200 beta users. Among them was Victorville resident Michael Hingson, who has been blind since birth and recently became the company’s director of strategic sales. “Aira is not helping a blind person see,” Hingson says. “Aira is giving me information that the sighted world has not learned to provide to us.”\u003c/p>\n\u003cp>For example, on emails or websites, those who are visually impaired might use a screen reader that speaks the text aloud. For printed materials, they might try a phone app like the \u003ca href=\"http://www.knfbreader.com/\" target=\"_blank\" rel=\"noopener noreferrer\">KNFB Reader\u003c/a>, which translates text using optical character recognition. But those don’t cover everything. Hingson recalls trying to assemble a laundry cart and discovering the instructions were in pictures, which his reader couldn’t decipher. So he called Aira. The agent zoomed in on the cart’s bar code and found assembly instructions on the internet. In a half-hour, Hingson said, “I had a working laundry cart.”\u003c/p>\n\u003cp>Aira agents are trained to give factual information without offering advice, deferring to the user’s orientation and mobility training. “What I don’t want is an agent telling me it’s safe to cross the street — because the agent doesn't \u003cem>know\u003c/em> it’s safe to cross the street,” says Hingson. “That should be my choice.”\u003c/p>\n\u003cp>Learning to give the right information is a balancing act, says Bernal. “When agents first start, they feel like they have to say every little thing that is in any remote path of a user,” she says. But a person’s dog or cane will help them avoid obstacles. Instead, it might be more useful to offer social information, like where the empty seat in the room is, or whether the driver greeting you at the airport is smiling and waving you over.\u003c/p>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/Jxkq-Ta0tv4'\n title='//www.youtube.com/embed/Jxkq-Ta0tv4'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cp>\u003cstrong>Free Services\u003c/strong>\u003c/p>\n\u003cp>Bryan Bashin, CEO of the training and advocacy group \u003ca href=\"http://lighthouse-sf.org/\">LightHouse for the Blind and Visually Impaired\u003c/a>, in San Francisco, has tried Aira, and points out that while it’s the first such for-profit service, it’s not the first visual interpretation app.\u003c/p>\n\u003cp>Once the iPhone debuted, he says, “a lot of people had the same idea at the same time.” He sometimes uses \u003ca href=\"http://bemyeyes.com/\" target=\"_blank\" rel=\"noopener noreferrer\">Be My Eyes\u003c/a>, a free worldwide service powered by volunteers who assist by cellphone video chat. The free app \u003ca href=\"http://taptapseeapp.com/\" target=\"_blank\" rel=\"noopener noreferrer\">TapTapSee\u003c/a> identifies the content of still photos and speaks it aloud. And people can also improvise by simply Facetiming with friends or relatives. Bashin says these solutions are more accessible to low-income people than Aira’s paid service, although they lack some of the features — smartglasses, GPS mapping, agents trained to work with the blind. But what they all have in common, Bashin says, “is the world is still not 100 percent accessible for blind people.”\u003c/p>\n\u003cp>Bashin says that dialing a sighted person can be especially helpful when optical character readers fail, noting they are often thwarted by glare (think thermostat screens) or fancy script (think wine bottle labels or handwritten mail). But Bashin cautions against over-reliance on visual interpreters.\u003c/p>\n\u003cp>“When somebody first becomes blind, they think that the answers to the obstacles of blindness are to have someone see for you,” he says. Yet a person can skillfully use other senses, like touch and hearing, and low-tech solutions, like Braille. “There are hundreds of thousands of very clever and efficient solutions that don’t involve sight,” Bashin continues. “That’s what we teach at the LightHouse, and that’s what will get us through the day with a little bit of grace, so that we can reserve these technologies for when they really count. I'm a little bit afraid that new students will avoid learning what they need to learn to be competent blind people.”\u003c/p>\n\u003cp>While some Aira users prefer a paid agent — often for fear of imposing on others’ time — Bashin doesn't mind asking a stranger to steer him toward the check-in desk or describe what’s on the buffet, because that’s a social activity. “Yes, I’ll learn where the strawberries are, but I’ll also learn about \u003cem>them\u003c/em>. Now I’ve made a bridge to another person instead of isolating myself talking into a headset and some goggles,” he says.\u003c/p>\n\u003cp>But Manosh, from the Sacramento National Federation of the Blind chapter, disagrees that the service will encourage isolation or over-reliance. She calls Aira “a tool in my toolbox” that also includes her cane and her mobility training. “You don’t have to rely \u003cem>just\u003c/em> on it, and that’s the beauty of it,” she says.\u003c/p>\n\u003cfigure id=\"attachment_418103\" class=\"wp-caption aligncenter\" style=\"max-width: 640px\">\u003ca href=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5.jpg\">\u003cimg class=\"wp-image-418103 size-large\" src=\"https://ww2.kqed.org/futureofyou/wp-content/uploads/sites/13/2017/06/Aira5-1020x680.jpg\" alt=\"\" width=\"640\" height=\"427\" srcset=\"https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1020x680.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-160x107.jpg 160w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-800x534.jpg 800w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-768x512.jpg 768w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-1180x787.jpg 1180w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-960x640.jpg 960w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-240x160.jpg 240w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-375x250.jpg 375w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5-520x347.jpg 520w, https://ww2.kqed.org/app/uploads/sites/13/2017/06/Aira5.jpg 1600w\" sizes=\"(max-width: 640px) 100vw, 640px\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Amy Bernal, Aira's vice president of customer experience, demonstrates what agents connected to the company's clients see on their screen -- a Google Map of the user's location with an inset of the video stream coming from their glasses or phone. (Kara Platoni/KQED)\u003c/figcaption>\u003c/figure>\n\u003caside class=\"pullquote alignright\">'I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before. You realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.'\u003ccite>Amy Bernal, Aira’s vice president of customer experience\u003c/cite>\u003c/aside>\n\u003cp>The next phase of Aira’s development will be to turn some tasks over to a machine. At first, Bernal says, the AI will likely assist the agent. Later, it might guide people through routine tasks, like daily commutes. Or it might replace agents in sensitive situations, while users are in restrooms or dealing with finances, for instance. (Currently, users can go into “privacy mode” with no video or audio, or hang up and call back.)\u003c/p>\n\u003cp>Hingson imagines sending a shopping list to Aira, and having the AI map his path through the store and check barcodes to confirm that he's grabbed the right items. He’d also like Aira integration with Facebook, so the system could use facial recognition to let him know if his friends are nearby.\u003c/p>\n\u003cp>For now, employees like Bernal are happy to assist with just about everything, although she notes that there’s one oddly sci-fi effect of seeing the world through someone else’s lenses.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“I’ve had this experience where I’ve actually gone to an airport and thought ‘How do I know this airport? I’ve never been here before,’ ” she says. “But you realize that you’ve been an agent for a user in an airport. You are like, ‘Oh, I’ve been in this terminal, but I haven’t \u003cem>been in this terminal\u003c/em>.’ It’s very déjà vu.”\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/futureofyou/418097/google-glass-feed-connects-the-blind-with-remote-human-guides","authors":["byline_futureofyou_418097"],"categories":["futureofyou_452","futureofyou_1062","futureofyou_1","futureofyou_73"],"tags":["futureofyou_1130","futureofyou_1275","futureofyou_226"],"featImg":"futureofyou_424272","label":"source_futureofyou_418097"},"news_132344":{"type":"posts","id":"news_132344","meta":{"index":"posts_1591205157","site":"news","id":"132344","score":null,"sort":[1397520029000]},"guestAuthors":[],"slug":"google-glass-welcomes-the-masses-for-one-day-only","title":"Google Glass Welcomes the Masses -- For One Day Only","publishDate":1397520029,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cfigure id=\"attachment_132354\" class=\"wp-caption alignright\" style=\"max-width: 369px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/04/GlassStache.jpg\">\u003cimg class=\" wp-image-132354 \" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/04/GlassStache.jpg\" alt=\"Google engineer Ian McKellar wears Google Glass during the Google I/O developers conference at the Moscone Center on May 15, 2013. (Justin Sullivan/Getty Images)\" width=\"369\" height=\"230\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Google engineer Ian McKellar wears Google Glass during the Google I/O developers conference at Moscone Center on May 15, 2013. (Justin Sullivan/Getty Images)\u003c/figcaption>\u003c/figure>\n\u003cp>Getting a big tax return and not sure what to do with it? For \u003cem>just\u003c/em> $1,500 (plus tax), you can join the exclusive face-computer club whose members are often referred to as “Glassholes.”\u003c/p>\n\u003cp>On Tuesday, Google is loosening the velvet reins of the “Explorer” program and letting anyone plunk down the cash for Google Glass. Google will even throw in a free sunglass shade or lens frame.\u003c/p>\n\u003cp>Amid \u003ca href=\"http://ww2.kqed.org/news/2014/03/11/google-glass-hits-a-speed-bump/\">privacy concerns\u003c/a> and class-war heckles, the move is Google’s first attempt to get Glass into the hands of the masses. On a recent \u003ca href=\"https://plus.google.com/+GoogleGlass/posts/HaUCDHtRvcn\" target=\"_blank\">Google+ posting\u003c/a>, the company said:\u003c/p>\n\u003cblockquote>\u003cp>“Our Explorers are moms, bakers, surgeons, rockers, and each new Explorer has brought a new perspective that is making Glass better. But every day we get requests from those of you who haven’t found a way into the program yet, and we want your feedback too”\u003c/p>\u003c/blockquote>\n\u003cp>Until now, the privilege of owning the controversial face computer has been reserved to participants in smaller campaigns. When the product launched at Google I/O in 2012, 2,000 pre-orders were accepted. Then last year the company doled out about 8,000 Google Glasses to winners of the #ifihadglass Twitter campaign. Now any old \"mom or baker\" can join the club.\u003c/p>\n\u003caside class=\"left\">\n\u003cimg class=\"alignleft\" style=\"margin-bottom: 10px\" src=\"http://u.s.kqed.net/2014/04/11/gglass.jpg\" alt=\"\" width=\"300\" height=\"300\">\u003cbr>\n\u003cstrong>Google Glass is _____. Share your response on Twitter with \u003ca href=\"https://twitter.com/KQEDnews\" target=\"_blank\">@KQEDnews\u003c/a>\u003c/strong>\u003cbr>\n\u003c/aside>\n\u003cp>For those Glass wearers worried that their elite status will be tarnished by an influx of randoms, don’t worry -- this egalitarianism is strictly limited. The sale is a one-day-only event, and supplies are limited. After April 15, Google Glass will return to being a symbol of the geek elite. As Wired’s Mat Honan writes, “Glass is a class divide on your face.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\"The question is what does it do for someone other than serve as a status artifact on their face? The smartphone is a very productive technology. Does the Google Glass substantially enhance your ability to do things beyond what you can already do with your smartphone?” asks \u003ca href=\"http://fredturner.stanford.edu/\" target=\"_blank\">Fred Turner\u003c/a>, who studies media and technology at Stanford.\u003c/p>\n\u003cp>Turner says that part of the problem is that Silicon Valley is marketing to itself.\u003c/p>\n\u003cp>\"If you actually go to the Google Glass marketing website, you see a picture of a male biker and female golfer: wealthy, hyper individuated, really very much in pursuit of their own individual success, all of which are characteristics of a kind of Silicon Valley type and make sense in the Valley, but that’s not what the world is made of; Valley folks who want to enhance their personal productivity by being online while they ride their bikes,” he said.\u003c/p>\n\u003cp>And while some tech workers might trade privacy for productivity, many people feel differently.\u003c/p>\n\u003cp>According to a recent report put out by market research firm Toluna, 72 percent of Americans would not purchase Glass because of privacy concerns. Also listed among reasons people don’t want the product: safety, distractibility and concerns about being mugged.\u003c/p>\n\u003cp>In an article about \u003ca href=\"http://www.wired.com/2013/12/glasshole/\" target=\"_blank\">his experiences wearing Glass\u003c/a>, Honan wrote: \"Again and again, I made people very uncomfortable. That made me very uncomfortable. ... People get angry at Glass. They get angry at you for wearing Glass.”\u003c/p>\n\u003cp>If that sounds like fun, bookmark \u003ca href=\"http://www.google.com/glass/start/how-to-get-one/\" target=\"_blank\">this page\u003c/a>, set your alarms for 6 a.m. on April 15, and get ready to click \"refresh.\" And oh yeah, don't forget the $1,500.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003ciframe src=\"https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/144736902&color=ff5500&auto_play=false&hide_related=false&show_artwork=true\" frameborder=\"no\" scrolling=\"no\" width=\"100%\" height=\"166\">\u003c/iframe>\u003c/p>\n\n","blocks":[],"excerpt":"April 15 sale briefly opens exclusive club at 6 a.m. for a price -- $1,500.","status":"publish","parent":0,"modified":1397583400,"stats":{"hasAudio":true,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":16,"wordCount":608},"headData":{"title":"Google Glass Welcomes the Masses -- For One Day Only | KQED","description":"April 15 sale briefly opens exclusive club at 6 a.m. for a price -- $1,500.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Google Glass Welcomes the Masses -- For One Day Only","datePublished":"2014-04-15T00:00:29.000Z","dateModified":"2014-04-15T17:36:40.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"132344 http://ww2.kqed.org/news/?p=132344","disqusUrl":"https://ww2.kqed.org/news/2014/04/14/google-glass-welcomes-the-masses-for-one-day-only/","disqusTitle":"Google Glass Welcomes the Masses -- For One Day Only","customPermalink":"2014/04/11/132344/google-glass-one-day-sale/","path":"/news/132344/google-glass-welcomes-the-masses-for-one-day-only","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure id=\"attachment_132354\" class=\"wp-caption alignright\" style=\"max-width: 369px\">\u003ca href=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/04/GlassStache.jpg\">\u003cimg class=\" wp-image-132354 \" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/04/GlassStache.jpg\" alt=\"Google engineer Ian McKellar wears Google Glass during the Google I/O developers conference at the Moscone Center on May 15, 2013. (Justin Sullivan/Getty Images)\" width=\"369\" height=\"230\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Google engineer Ian McKellar wears Google Glass during the Google I/O developers conference at Moscone Center on May 15, 2013. (Justin Sullivan/Getty Images)\u003c/figcaption>\u003c/figure>\n\u003cp>Getting a big tax return and not sure what to do with it? For \u003cem>just\u003c/em> $1,500 (plus tax), you can join the exclusive face-computer club whose members are often referred to as “Glassholes.”\u003c/p>\n\u003cp>On Tuesday, Google is loosening the velvet reins of the “Explorer” program and letting anyone plunk down the cash for Google Glass. Google will even throw in a free sunglass shade or lens frame.\u003c/p>\n\u003cp>Amid \u003ca href=\"http://ww2.kqed.org/news/2014/03/11/google-glass-hits-a-speed-bump/\">privacy concerns\u003c/a> and class-war heckles, the move is Google’s first attempt to get Glass into the hands of the masses. On a recent \u003ca href=\"https://plus.google.com/+GoogleGlass/posts/HaUCDHtRvcn\" target=\"_blank\">Google+ posting\u003c/a>, the company said:\u003c/p>\n\u003cblockquote>\u003cp>“Our Explorers are moms, bakers, surgeons, rockers, and each new Explorer has brought a new perspective that is making Glass better. But every day we get requests from those of you who haven’t found a way into the program yet, and we want your feedback too”\u003c/p>\u003c/blockquote>\n\u003cp>Until now, the privilege of owning the controversial face computer has been reserved to participants in smaller campaigns. When the product launched at Google I/O in 2012, 2,000 pre-orders were accepted. Then last year the company doled out about 8,000 Google Glasses to winners of the #ifihadglass Twitter campaign. Now any old \"mom or baker\" can join the club.\u003c/p>\n\u003caside class=\"left\">\n\u003cimg class=\"alignleft\" style=\"margin-bottom: 10px\" src=\"http://u.s.kqed.net/2014/04/11/gglass.jpg\" alt=\"\" width=\"300\" height=\"300\">\u003cbr>\n\u003cstrong>Google Glass is _____. Share your response on Twitter with \u003ca href=\"https://twitter.com/KQEDnews\" target=\"_blank\">@KQEDnews\u003c/a>\u003c/strong>\u003cbr>\n\u003c/aside>\n\u003cp>For those Glass wearers worried that their elite status will be tarnished by an influx of randoms, don’t worry -- this egalitarianism is strictly limited. The sale is a one-day-only event, and supplies are limited. After April 15, Google Glass will return to being a symbol of the geek elite. As Wired’s Mat Honan writes, “Glass is a class divide on your face.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"The question is what does it do for someone other than serve as a status artifact on their face? The smartphone is a very productive technology. Does the Google Glass substantially enhance your ability to do things beyond what you can already do with your smartphone?” asks \u003ca href=\"http://fredturner.stanford.edu/\" target=\"_blank\">Fred Turner\u003c/a>, who studies media and technology at Stanford.\u003c/p>\n\u003cp>Turner says that part of the problem is that Silicon Valley is marketing to itself.\u003c/p>\n\u003cp>\"If you actually go to the Google Glass marketing website, you see a picture of a male biker and female golfer: wealthy, hyper individuated, really very much in pursuit of their own individual success, all of which are characteristics of a kind of Silicon Valley type and make sense in the Valley, but that’s not what the world is made of; Valley folks who want to enhance their personal productivity by being online while they ride their bikes,” he said.\u003c/p>\n\u003cp>And while some tech workers might trade privacy for productivity, many people feel differently.\u003c/p>\n\u003cp>According to a recent report put out by market research firm Toluna, 72 percent of Americans would not purchase Glass because of privacy concerns. Also listed among reasons people don’t want the product: safety, distractibility and concerns about being mugged.\u003c/p>\n\u003cp>In an article about \u003ca href=\"http://www.wired.com/2013/12/glasshole/\" target=\"_blank\">his experiences wearing Glass\u003c/a>, Honan wrote: \"Again and again, I made people very uncomfortable. That made me very uncomfortable. ... People get angry at Glass. They get angry at you for wearing Glass.”\u003c/p>\n\u003cp>If that sounds like fun, bookmark \u003ca href=\"http://www.google.com/glass/start/how-to-get-one/\" target=\"_blank\">this page\u003c/a>, set your alarms for 6 a.m. on April 15, and get ready to click \"refresh.\" And oh yeah, don't forget the $1,500.\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003ciframe src=\"https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/144736902&color=ff5500&auto_play=false&hide_related=false&show_artwork=true\" frameborder=\"no\" scrolling=\"no\" width=\"100%\" height=\"166\">\u003c/iframe>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/132344/google-glass-welcomes-the-masses-for-one-day-only","authors":["188"],"programs":["news_6944"],"categories":["news_8","news_248"],"tags":["news_6123","news_4402","news_205","news_1859","news_38","news_1631"],"featImg":"news_132354","label":"news_6944"},"news_131631":{"type":"posts","id":"news_131631","meta":{"index":"posts_1591205157","site":"news","id":"131631","score":null,"sort":[1396626666000]},"guestAuthors":[],"slug":"good-read-google-is-having-trouble-trying-to-trademark-the-word-glass","title":"Good Read: Google Is Having Trouble Trying to Trademark the Word ‘Glass’","publishDate":1396626666,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cp>\u003cimg class=\"aligncenter size-full wp-image-131633\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/04/googleglass.jpg\" alt=\"googleglass\" width=\"553\" height=\"369\">\u003c/p>\n\u003cp>The \u003ca href=\"http://blogs.wsj.com/law/2014/04/03/cracks-in-googles-bid-to-trademark-glass/\" target=\"_blank\">Wall Street Journal reports\u003c/a> the U.S. Trademark Office is balking at Google's attempt to trademark the \u003ca href=\"http://www.google.com/intl/en/about/products/\" target=\"_blank\">latest noun\u003c/a> affixed to its corporate moniker.\u003c/p>\n\u003cblockquote>\u003cp>Google, which has successfully trademarked the term “Google Glass,” submitted an application last year for a trademark on just the single word “Glass,” \u003ca href=\"http://online.wsj.com/public/resources/documents/0403glass.pdf\">displayed with the same futuristic font\u003c/a> used in its marketing campaign. But the U.S. Patent and Trademark Office is holding up the company’s bid.\u003c/p>\n\u003cp>\u003ca href=\"http://online.wsj.com/public/resources/documents/googleglassuspto.pdf\">In a letter to the company\u003c/a> last fall, a trademark examiner raised two main objections. One concern was that the trademark was too similar to other existing or pending computer software trademarks that contain the word “glass,” creating a risk of consumer confusion.\u003c/p>\u003c/blockquote>\n\u003cp>Here's the best part, if you're thinking of entering a career as a patent and trademark civil servant:\u003c/p>\n\u003cblockquote>\u003cp>Trademark attorneys for Google, Anne Peck and Katie Krajeck from Cooley LLP, wrote back to the trademark office examiner two weeks ago with a 1,928-page letter in defense of the application. (About 1,900 pages of the letter are just clips of articles about Google Glass.)\u003c/p>\u003c/blockquote>\n\u003cp>\u003ca href=\"http://www.litkicks.com/SeymourGlass#.Uz7UP1fM18E\" target=\"_blank\">Franny, Zooey and Seymour Glass\u003c/a> were unavailable for comment.\u003c/p>\n\u003cp>\u003ca href=\"http://blogs.wsj.com/digits/2014/04/03/cracks-in-googles-bid-to-trademark-glass/?mod=WSJBlog\" target=\"_blank\">Read the full WSJ article here\u003c/a>.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\u003cp>\u003c/p>\n","blocks":[],"excerpt":"The Wall Street Journal reports on Google’s attempt to trademark the common noun.","status":"publish","parent":0,"modified":1399488720,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":10,"wordCount":213},"headData":{"title":"Good Read: Google Is Having Trouble Trying to Trademark the Word ‘Glass’ | KQED","description":"The Wall Street Journal reports on Google’s attempt to trademark the common noun.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Good Read: Google Is Having Trouble Trying to Trademark the Word ‘Glass’","datePublished":"2014-04-04T15:51:06.000Z","dateModified":"2014-05-07T18:52:00.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"131631 http://ww2.kqed.org/news/?p=131631","disqusUrl":"https://ww2.kqed.org/news/2014/04/04/good-read-google-is-having-trouble-trying-to-trademark-the-word-glass/","disqusTitle":"Good Read: Google Is Having Trouble Trying to Trademark the Word ‘Glass’","path":"/news/131631/good-read-google-is-having-trouble-trying-to-trademark-the-word-glass","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cimg class=\"aligncenter size-full wp-image-131633\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/04/googleglass.jpg\" alt=\"googleglass\" width=\"553\" height=\"369\">\u003c/p>\n\u003cp>The \u003ca href=\"http://blogs.wsj.com/law/2014/04/03/cracks-in-googles-bid-to-trademark-glass/\" target=\"_blank\">Wall Street Journal reports\u003c/a> the U.S. Trademark Office is balking at Google's attempt to trademark the \u003ca href=\"http://www.google.com/intl/en/about/products/\" target=\"_blank\">latest noun\u003c/a> affixed to its corporate moniker.\u003c/p>\n\u003cblockquote>\u003cp>Google, which has successfully trademarked the term “Google Glass,” submitted an application last year for a trademark on just the single word “Glass,” \u003ca href=\"http://online.wsj.com/public/resources/documents/0403glass.pdf\">displayed with the same futuristic font\u003c/a> used in its marketing campaign. But the U.S. Patent and Trademark Office is holding up the company’s bid.\u003c/p>\n\u003cp>\u003ca href=\"http://online.wsj.com/public/resources/documents/googleglassuspto.pdf\">In a letter to the company\u003c/a> last fall, a trademark examiner raised two main objections. One concern was that the trademark was too similar to other existing or pending computer software trademarks that contain the word “glass,” creating a risk of consumer confusion.\u003c/p>\u003c/blockquote>\n\u003cp>Here's the best part, if you're thinking of entering a career as a patent and trademark civil servant:\u003c/p>\n\u003cblockquote>\u003cp>Trademark attorneys for Google, Anne Peck and Katie Krajeck from Cooley LLP, wrote back to the trademark office examiner two weeks ago with a 1,928-page letter in defense of the application. (About 1,900 pages of the letter are just clips of articles about Google Glass.)\u003c/p>\u003c/blockquote>\n\u003cp>\u003ca href=\"http://www.litkicks.com/SeymourGlass#.Uz7UP1fM18E\" target=\"_blank\">Franny, Zooey and Seymour Glass\u003c/a> were unavailable for comment.\u003c/p>\n\u003cp>\u003ca href=\"http://blogs.wsj.com/digits/2014/04/03/cracks-in-googles-bid-to-trademark-glass/?mod=WSJBlog\" target=\"_blank\">Read the full WSJ article here\u003c/a>.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/131631/good-read-google-is-having-trouble-trying-to-trademark-the-word-glass","authors":["80"],"programs":["news_6944"],"categories":["news_1758","news_248"],"tags":["news_93","news_4402"],"label":"news_6944"},"news_128896":{"type":"posts","id":"news_128896","meta":{"index":"posts_1591205157","site":"news","id":"128896","score":null,"sort":[1394565938000]},"guestAuthors":[{"ID":"98603","displayName":"Aarti Shahani","firstName":"Aarti","lastName":"Shahani","userLogin":"aarti-shahani","userEmail":"ashahani@kqed.org","linkedAccount":"aartishahani","website":"","aim":"","yahooim":"","jabber":"","description":"","userNicename":"aarti-shahani","type":"guest-author"}],"slug":"google-glass-hits-speed-bump-over-privacy-distracted-driving-concerns","title":"Google Glass Hits Speed Bump Over Privacy, Distracted Driving Concerns","publishDate":1394565938,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cfigure id=\"attachment_128914\" class=\"wp-caption alignnone\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/2014/03/11/google-glass-hits-a-speed-bump/g/\" rel=\"attachment wp-att-128914\">\u003cimg class=\"size-full wp-image-128914\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/03/RS9187_photo8-hpf.jpg\" alt=\"Bay Area bar owners and lawmakers in several states want to ban Glass. Developer Shane Walker has been wearing Glass since last September. (Aarti Shahani/KQED)\" width=\"640\" height=\"480\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Bay Area bar owners and lawmakers in several states want to ban Glass. Developer Shane Walker has been wearing Glass since last September. (Aarti Shahani/KQED)\u003c/figcaption>\u003c/figure>\n\u003cp>Google wants to be even bigger than the world's biggest search engine. The company headquartered in Mountain View is at the forefront of a movement in wearable technology -- gadgets we put on our bodies to connect us to the Internet, like Google Glass.\u003c/p>\n\u003cp>The eyewear with a built-in camera is the flashpoint of a new controversy in San Francisco and around the country. Bar owners in the Bay Area and lawmakers in several states want to ban Glass.\u003c/p>\n\u003caside class=\"right noborder\">\n\u003ch3>Reporter Aarti Shahani speaks about Google Glass on 'KQED Newsroom':\u003c/h3>\n\u003cp>[youtube http://www.youtube.com/watch?v=pJVvwTdQROg?rel=0&start=791&end=868&autoplay=0&w=300&h=170]\u003cbr>\n\u003c/p>\u003c/aside>\n\u003cp>\u003cstrong>Barroom brawl triggers privacy concerns\u003c/strong>\u003c/p>\n\u003cp>At least eight bars in the Bay Area have banned the use of Google Glass on their premises. This comes after a recent barroom brawl.\u003c/p>\n\u003cp>A tech enthusiast named Sarah Slocum says she was assaulted for wearing Glass. She recorded \u003ca href=\"http://www.youtube.com/watch?v=BvTrx-i_nB4\">a short video\u003c/a> by tapping the right side of her Glass as the alleged attacker approached her.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\"OK, it's on video now,” she shouted at the beginning of her recording.\u003c/p>\n\u003cp>But witnesses disagree about who started the fight. And a growing number of bar owners agree that Glass is an invasion of privacy.\u003c/p>\n\u003cp>Managers at \u003ca href=\"http://www.yelp.com/biz/molotovs-san-francisco\">Molotov's\u003c/a>, the dive bar where the brawl broke out declined an interview. But regular Ron Adams -- who was just trying to shoot some pool \u003cstrong>-- \u003c/strong>says Glass wearers are even more offensive than the people clicking away on smartphones.\u003c/p>\n\u003cp>\"I mean they can spy on people that people don't know,” Adams said. “I'm cool right here under the radar and I don't need nobody putting me out in space nowhere.\"\u003c/p>\n\u003cp>\u003cstrong>Legislative battle over public safety\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>As Bay Area bar owners rally around privacy, lawmakers in other states are protesting for another reason: safety on the roads. California has not introduced a bill to ban Glass. But \u003ca href=\"https://legisweb.state.wy.us/LSOResearch/2014/14FS004.pdf\">at least eight states\u003c/a> and the United Kingdom have.\u003c/p>\n\u003caside class=\"left\">\n\u003ch3>At least eight bars in the Bay Area have banned Google Glass:\u003c/h3>\n\u003cp>\u003ca href=\"https://plus.google.com/106972516779245766618/about?gl=us&hl=en\" target=\"_blank\">Molotov's\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.thewillowssf.com/\" target=\"_blank\">The Willows\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://thesycamoresf.com/\" target=\"_blank\">The Sycamore\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.zeitgeistsf.com/\" target=\"_blank\">Zeitgeist\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"https://plus.google.com/106175881410476946532/about?gl=us&hl=en\" target=\"_blank\">Uptown\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://500clubsf.com/\" target=\"_blank\">The 500 Club\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.bendersbar.com/\" target=\"_blank\">Bender's Bar\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.heartanddaggersaloon.com/\" target=\"_blank\">Heart and Dagger Saloon\u003c/a>, Oakland\u003cbr>\n\u003c/p>\u003c/aside>\n\u003cp>Ira Silverstein, a Chicago Democrat who's a member of the Illinois Senate, says Glass leads to distracted driving: \"Yeah, it's hands-free, but it's even more dangerous than a cellphone or texting. Your sight might be impaired.\"\u003c/p>\n\u003cp>Gary Howell, a Republican in the West Virginia House of Delegates, agrees: \"You could be wearing it, not looking at your driving, but watching cat videos.\"\u003c/p>\n\u003cp>Leading car insurance companies have not yet taken a position on Glass because, they say, it's still in test mode. But lawmakers like Silverstein say the time to ban it is now, before it hits stores and things get out of hand.\u003c/p>\n\u003cp>His bill would prohibit the use of Google Glass. The first offense would be a misdemeanor. “The second offense if, God forbid, causes death, would be a felony.\"\u003c/p>\n\u003cp>Google spokesman Chris Dale says Glass is not a threat, but rather a breathtaking innovation -- a tiny computer at the upper right-hand corner of the eye, delivering alerts to and from the Internet, hearing the human voice and scanning the eye's retina for commands. Just wink to snap a photo, for example.\u003c/p>\n\u003cp>\"It's actually not distracting, and it allows you -- rather than looking down at your phone, you're looking up and you're engaging with the world around you,” Dale said. “And it was specifically designed to do that. To get you the technology you need, just when you need it, but then to get out of your way.\"\u003c/p>\n\u003cp>But West Virginia Delegate Howell says the high-tech masterminds lack common sense.\u003c/p>\n\u003cp>\"Have they driven on mountain roads in West Virginia where you've got one 15-mph turn after another one, where you really need to be concentrating on what you're doing? I wonder if they understand the difference between rural driving and wearing a product in the city where you're riding on a bus or in the subway.\"\u003c/p>\n\u003cp>\u003cstrong>Test drive\u003c/strong>\u003c/p>\n\u003cp>Howell and other lawmakers protesting Glass say they have never tried it. I decided to go for a test drive with a regular user.\u003c/p>\n\u003cp>Shane Walker starting wearing Glass last September. He's among the hundreds of independent developers who got the device so they could start writing apps for it. \u003c/p>\n\u003caside class=\"pullquote alignleft\"> 'Then something happens that I've never seen before. Suddenly Glass starts streaming long sentences in front of Walker's iris.' \u003c/aside>\n\u003cp>\"Google did a good job of making it non-intrusive, so it's not directly in your line of sight,\" he said.\u003c/p>\n\u003cp>Walker takes his Prius Hybrid meandering through the streets of San Francisco. At a stop sign, he strokes the frame of his Glass with his right index finger. He's flipping through photos the same way one might on a smartphone. \"People want to try it on, and I have them take pictures of me.\"\u003c/p>\n\u003cp>But then something happens that I've never seen with a smartphone. We turn a corner past a golden fire hydrant. Suddenly Glass starts streaming long sentences in front of Walker's iris.\u003c/p>\n\u003cp>He reads aloud: “When San Francisco burst into flames in the days following the disastrous 1906 earthquake, much of the city's network of fire hydrants failed. Miraculously this fire hydrant, nicknamed 'The Little Giant,' is said to have been the only functional hydrant and is credited with saving the historic ...”\u003c/p>\n\u003cp>Walker goes on reading for about half a minute, and has a theory about why this text is not distracting him.\u003c/p>\n\u003cp>\"I think a large portion of that has to do with the fact the layer is transparent. So your eye does a good job of seeing through it while also staring at it.\"\u003c/p>\n\u003cp>\u003ca href=\"http://bcs.mit.edu/people/miller.html\">Earl Miller, professor of neuroscience at MIT\u003c/a>, says that sounds like a lot of wishful thinking. A driver cannot monitor the road at the same time he’s reading. The brain fills in the gaps in what you see ... with memories of what you saw a half-second ago. “You're relying on your brain's prediction that nothing was there before (to tell you) nothing is there now. But that's an illusion. It can lead to disastrous results.\"\u003c/p>\n\u003cp>Among scientists, that statement is not controversial. The politics of who wears Google Glass -- and where they wear it -- clearly is.\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\u003ciframe src=\"https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/139080944&color=ff5500&auto_play=false&hide_related=false&show_artwork=true\" frameborder=\"no\" scrolling=\"no\" width=\"100%\" height=\"166\">\u003c/iframe>\u003c/p>\n\n","blocks":[],"excerpt":"At least eight Bay Area bars have banned the wearable computers that enable video recording.","status":"publish","parent":0,"modified":1394579537,"stats":{"hasAudio":true,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":35,"wordCount":1130},"headData":{"title":"Google Glass Hits Speed Bump Over Privacy, Distracted Driving Concerns | KQED","description":"At least eight Bay Area bars have banned the wearable computers that enable video recording.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Google Glass Hits Speed Bump Over Privacy, Distracted Driving Concerns","datePublished":"2014-03-11T19:25:38.000Z","dateModified":"2014-03-11T23:12:17.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"128896 http://ww2.kqed.org/news/?p=128896","disqusUrl":"https://ww2.kqed.org/news/2014/03/11/google-glass-hits-speed-bump-over-privacy-distracted-driving-concerns/","disqusTitle":"Google Glass Hits Speed Bump Over Privacy, Distracted Driving Concerns","customPermalink":"2014/03/11/google-glass-hits-a-speed-bump/","path":"/news/128896/google-glass-hits-speed-bump-over-privacy-distracted-driving-concerns","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure id=\"attachment_128914\" class=\"wp-caption alignnone\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/2014/03/11/google-glass-hits-a-speed-bump/g/\" rel=\"attachment wp-att-128914\">\u003cimg class=\"size-full wp-image-128914\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2014/03/RS9187_photo8-hpf.jpg\" alt=\"Bay Area bar owners and lawmakers in several states want to ban Glass. Developer Shane Walker has been wearing Glass since last September. (Aarti Shahani/KQED)\" width=\"640\" height=\"480\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">Bay Area bar owners and lawmakers in several states want to ban Glass. Developer Shane Walker has been wearing Glass since last September. (Aarti Shahani/KQED)\u003c/figcaption>\u003c/figure>\n\u003cp>Google wants to be even bigger than the world's biggest search engine. The company headquartered in Mountain View is at the forefront of a movement in wearable technology -- gadgets we put on our bodies to connect us to the Internet, like Google Glass.\u003c/p>\n\u003cp>The eyewear with a built-in camera is the flashpoint of a new controversy in San Francisco and around the country. Bar owners in the Bay Area and lawmakers in several states want to ban Glass.\u003c/p>\n\u003caside class=\"right noborder\">\n\u003ch3>Reporter Aarti Shahani speaks about Google Glass on 'KQED Newsroom':\u003c/h3>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/pJVvwTdQROg?rel=0'\n title='//www.youtube.com/embed/pJVvwTdQROg?rel=0'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003cbr>\n\u003c/p>\u003c/aside>\n\u003cp>\u003cstrong>Barroom brawl triggers privacy concerns\u003c/strong>\u003c/p>\n\u003cp>At least eight bars in the Bay Area have banned the use of Google Glass on their premises. This comes after a recent barroom brawl.\u003c/p>\n\u003cp>A tech enthusiast named Sarah Slocum says she was assaulted for wearing Glass. She recorded \u003ca href=\"http://www.youtube.com/watch?v=BvTrx-i_nB4\">a short video\u003c/a> by tapping the right side of her Glass as the alleged attacker approached her.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"OK, it's on video now,” she shouted at the beginning of her recording.\u003c/p>\n\u003cp>But witnesses disagree about who started the fight. And a growing number of bar owners agree that Glass is an invasion of privacy.\u003c/p>\n\u003cp>Managers at \u003ca href=\"http://www.yelp.com/biz/molotovs-san-francisco\">Molotov's\u003c/a>, the dive bar where the brawl broke out declined an interview. But regular Ron Adams -- who was just trying to shoot some pool \u003cstrong>-- \u003c/strong>says Glass wearers are even more offensive than the people clicking away on smartphones.\u003c/p>\n\u003cp>\"I mean they can spy on people that people don't know,” Adams said. “I'm cool right here under the radar and I don't need nobody putting me out in space nowhere.\"\u003c/p>\n\u003cp>\u003cstrong>Legislative battle over public safety\u003cbr>\n\u003c/strong>\u003c/p>\n\u003cp>As Bay Area bar owners rally around privacy, lawmakers in other states are protesting for another reason: safety on the roads. California has not introduced a bill to ban Glass. But \u003ca href=\"https://legisweb.state.wy.us/LSOResearch/2014/14FS004.pdf\">at least eight states\u003c/a> and the United Kingdom have.\u003c/p>\n\u003caside class=\"left\">\n\u003ch3>At least eight bars in the Bay Area have banned Google Glass:\u003c/h3>\n\u003cp>\u003ca href=\"https://plus.google.com/106972516779245766618/about?gl=us&hl=en\" target=\"_blank\">Molotov's\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.thewillowssf.com/\" target=\"_blank\">The Willows\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://thesycamoresf.com/\" target=\"_blank\">The Sycamore\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.zeitgeistsf.com/\" target=\"_blank\">Zeitgeist\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"https://plus.google.com/106175881410476946532/about?gl=us&hl=en\" target=\"_blank\">Uptown\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://500clubsf.com/\" target=\"_blank\">The 500 Club\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.bendersbar.com/\" target=\"_blank\">Bender's Bar\u003c/a>, San Francisco\u003cbr>\n\u003ca href=\"http://www.heartanddaggersaloon.com/\" target=\"_blank\">Heart and Dagger Saloon\u003c/a>, Oakland\u003cbr>\n\u003c/p>\u003c/aside>\n\u003cp>Ira Silverstein, a Chicago Democrat who's a member of the Illinois Senate, says Glass leads to distracted driving: \"Yeah, it's hands-free, but it's even more dangerous than a cellphone or texting. Your sight might be impaired.\"\u003c/p>\n\u003cp>Gary Howell, a Republican in the West Virginia House of Delegates, agrees: \"You could be wearing it, not looking at your driving, but watching cat videos.\"\u003c/p>\n\u003cp>Leading car insurance companies have not yet taken a position on Glass because, they say, it's still in test mode. But lawmakers like Silverstein say the time to ban it is now, before it hits stores and things get out of hand.\u003c/p>\n\u003cp>His bill would prohibit the use of Google Glass. The first offense would be a misdemeanor. “The second offense if, God forbid, causes death, would be a felony.\"\u003c/p>\n\u003cp>Google spokesman Chris Dale says Glass is not a threat, but rather a breathtaking innovation -- a tiny computer at the upper right-hand corner of the eye, delivering alerts to and from the Internet, hearing the human voice and scanning the eye's retina for commands. Just wink to snap a photo, for example.\u003c/p>\n\u003cp>\"It's actually not distracting, and it allows you -- rather than looking down at your phone, you're looking up and you're engaging with the world around you,” Dale said. “And it was specifically designed to do that. To get you the technology you need, just when you need it, but then to get out of your way.\"\u003c/p>\n\u003cp>But West Virginia Delegate Howell says the high-tech masterminds lack common sense.\u003c/p>\n\u003cp>\"Have they driven on mountain roads in West Virginia where you've got one 15-mph turn after another one, where you really need to be concentrating on what you're doing? I wonder if they understand the difference between rural driving and wearing a product in the city where you're riding on a bus or in the subway.\"\u003c/p>\n\u003cp>\u003cstrong>Test drive\u003c/strong>\u003c/p>\n\u003cp>Howell and other lawmakers protesting Glass say they have never tried it. I decided to go for a test drive with a regular user.\u003c/p>\n\u003cp>Shane Walker starting wearing Glass last September. He's among the hundreds of independent developers who got the device so they could start writing apps for it. \u003c/p>\n\u003caside class=\"pullquote alignleft\"> 'Then something happens that I've never seen before. Suddenly Glass starts streaming long sentences in front of Walker's iris.' \u003c/aside>\n\u003cp>\"Google did a good job of making it non-intrusive, so it's not directly in your line of sight,\" he said.\u003c/p>\n\u003cp>Walker takes his Prius Hybrid meandering through the streets of San Francisco. At a stop sign, he strokes the frame of his Glass with his right index finger. He's flipping through photos the same way one might on a smartphone. \"People want to try it on, and I have them take pictures of me.\"\u003c/p>\n\u003cp>But then something happens that I've never seen with a smartphone. We turn a corner past a golden fire hydrant. Suddenly Glass starts streaming long sentences in front of Walker's iris.\u003c/p>\n\u003cp>He reads aloud: “When San Francisco burst into flames in the days following the disastrous 1906 earthquake, much of the city's network of fire hydrants failed. Miraculously this fire hydrant, nicknamed 'The Little Giant,' is said to have been the only functional hydrant and is credited with saving the historic ...”\u003c/p>\n\u003cp>Walker goes on reading for about half a minute, and has a theory about why this text is not distracting him.\u003c/p>\n\u003cp>\"I think a large portion of that has to do with the fact the layer is transparent. So your eye does a good job of seeing through it while also staring at it.\"\u003c/p>\n\u003cp>\u003ca href=\"http://bcs.mit.edu/people/miller.html\">Earl Miller, professor of neuroscience at MIT\u003c/a>, says that sounds like a lot of wishful thinking. A driver cannot monitor the road at the same time he’s reading. The brain fills in the gaps in what you see ... with memories of what you saw a half-second ago. “You're relying on your brain's prediction that nothing was there before (to tell you) nothing is there now. But that's an illusion. It can lead to disastrous results.\"\u003c/p>\n\u003cp>Among scientists, that statement is not controversial. The politics of who wears Google Glass -- and where they wear it -- clearly is.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003ciframe src=\"https://w.soundcloud.com/player/?url=https%3A//api.soundcloud.com/tracks/139080944&color=ff5500&auto_play=false&hide_related=false&show_artwork=true\" frameborder=\"no\" scrolling=\"no\" width=\"100%\" height=\"166\">\u003c/iframe>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/128896/google-glass-hits-speed-bump-over-privacy-distracted-driving-concerns","authors":["98603"],"programs":["news_6944"],"categories":["news_248"],"tags":["news_4402","news_1859"],"featImg":"news_128914","label":"news_6944"},"news_121348":{"type":"posts","id":"news_121348","meta":{"index":"posts_1591205157","site":"news","id":"121348","score":null,"sort":[1387511817000]},"guestAuthors":[],"slug":"no-stranger-in-the-night-facial-recognition-comes-to-google-glass","title":"No Stranger in the Night: Facial Recognition Comes to Google Glass","publishDate":1387511817,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cfigure id=\"attachment_121409\" class=\"wp-caption alignnone\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/2013/12/19/121348/rs4898_googleglassstache-scr/\" rel=\"attachment wp-att-121409\">\u003cimg class=\"size-full wp-image-121409\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/12/RS4898_GoogleGlassStache-scr-e1387507156219.jpg\" alt=\"Google engineer Ian McKellar wears Google Glass. (Justin Sullivan/Getty Images)\" width=\"640\" height=\"422\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">New apps let Google Glass-wearers scan faces and access profiles. (Justin Sullivan/Getty Images)\u003c/figcaption>\u003c/figure>\n\u003cp>The days of looking at that cute guy at the bar and wondering if you'd be sympatico are, well, over. You'll \u003cem>know\u003c/em>, pretty much immediately.\u003c/p>\n\u003cp>That's because we'll all be wearing Google Glass or a knock-off, or have an app on our phone or watch that can instantly scan someone's face and call up their profiles. The upside: You'll easily be able to weed out sex offenders, criminals and other losers. The downside: Everyone will be checking out your info, too.\u003c/p>\n\u003cp>In fact, the beta version of that future is out today — Las Vegas startup \u003ca href=\"http://www.nametag.ws/\" target=\"_blank\">NameTag\u003c/a> released a video that demo'ed its facial recognition app for Google Glass. The app pulls from photos on public profiles on social media, as well as a database of 450,000 known sex offenders in the National Sex Offender Registry. NameTag hopes to pull from profiles on dating sites PlentyOfFish, OkCupid, Match.com and others soon.\u003c/p>\n\u003caside class=\"pullquote alignleft\">'It’s much easier to meet interesting new people when we can simply look at someone, see their Facebook, review their LinkedIn page or maybe even see their dating site profile.'\u003ccite>Kevin Tussy, NameTag\u003c/cite>\u003c/aside>\n\u003cp>NameTag, part of the developer group FacialNetwork.com, says its software is so accurate and powerful that it can spot a face using the Glass camera, send it wirelessly to a server, compare it to millions of records and in seconds return a match.\u003c/p>\n\u003cp>“I believe that this will make online dating and offline social interactions much safer and give us a far better understanding of the people around us,” NameTag’s creator Kevin Tussy said in a \u003ca href=\"http://www.prnewswire.com/news-releases/facialnetworkcom-announces-beta-release-of-nametag-the-first-real-time-facial-recognition-app-for-google-glass-236604441.html\">statement\u003c/a>. “It’s much easier to meet interesting new people when we can simply look at someone, see their Facebook, review their LinkedIn page or maybe even see their dating site profile.”\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Here is the NameTag demo:\u003c/p>\n\u003cdiv class=\"single-video\">\u003ciframe src=\"//www.youtube.com/embed/pVwBXr_nU9Q\" frameborder=\"0\" width=\"560\" height=\"315\">\u003c/iframe>\u003c/div>\n\u003cp>Tussy says users will have control over what information can be accessed:\u003c/p>\n\u003cblockquote>\u003cp>\"I want to stress that only already public information is shown, and we will let people control their profiles and opt out if they want,\" he said in an email. \"This is for people that want to be recognized and want to meet others in this way. It's not for people who wish to remain anonymous... Unless, you have been deemed by the courts to not have that right, i.e., sex offenders.\"\u003c/p>\u003c/blockquote>\n\u003cp>Google, which has dealt with Glass \u003ca href=\"http://www.cnn.com/2013/12/10/tech/mobile/negative-google-glass-reactions/\">privacy and security concerns\u003c/a> since its launch, does not approve of facial recognition apps for the device; a line in its \u003ca href=\"https://developers.google.com/glass/policies\">developer policies for Glass \u003c/a>specifically says, \"Don't use the camera or microphone to cross-reference and immediately present personal information identifying anyone other than the user, including use cases such as facial recognition and voice print.\"\u003c/p>\n\u003cp>But as VentureBeat \u003ca href=\"http://venturebeat.com/2013/12/19/nametag-releases-first-face-recognition-app-for-google-glass-recognizes-450k-sex-offenders/\">reported\u003c/a>, \"technically savvy Glass owners can easily jailbreak their smart glasses and install any apps they want. … Google itself has \u003ca href=\"http://venturebeat.com/2013/05/16/how-to-hack-google-glass-void-your-warranty-and-brick-your-new-1500-augmented-reality-specs/\">released instructions on exactly how to accomplish that\u003c/a>.\"\u003c/p>\n\u003cp>And the floodgates appear to be open already. Later this month, according to \u003ca href=\"http://www.forbes.com/sites/andygreenberg/2013/12/18/google-glass-face-recognition-app-coming-this-month-whether-google-likes-it-or-not/\">Forbes\u003c/a>, 24-year-old Stephen Balaban of San Francisco's \u003ca href=\"http://lambdal.com/\">Lambda Labs \u003c/a>plans to release another unauthorized app for Glass at the Chaos Communications Congress hacker conference in Hamburg.\u003c/p>\n\u003cp>Balaban's FaceRec app will allow you to collect and catalog images of faces seen through the Glass lens, along with other recognizable objects such as computer screens and license plates. It will then let you integrate that data with location coordinates, so you'll have a record of who or what you saw, and when and where you saw them.\u003c/p>\n\u003cp>At the moment, Forbes says, \"Lambda’s software doesn’t capture images fast enough to identify faces in real time, and doesn’t have a database of faces and personal details to draw from – users have to identify photographed faces manually or write their own script to take the data from Facebook, which violates its terms of service.\" But eventually, as Balaban told Forbes:\u003c/p>\n\u003cblockquote>\u003cp>“Facial recognition is only going to get better, and soon you’ll be able to not only look at someone you’ve met once, but people you’ve never met before, and immediately see what you have in common,” says Balaban. “You’ll be able to go to a conference and see all the engineers with Android experience or walk around at a networking event and see all the potential investors.”\u003c/p>\u003c/blockquote>\n\u003cp>Balaban admits that there may be serious privacy implications, but he thinks it's a worthwhile tradeoff.\u003c/p>\n\u003cblockquote>\u003cp>“Some of the applications definitely outweigh the privacy issues,” he says. “This technology is very useful, whether you have Alzheimer’s and you’re forgetting your loved ones’ names, or if you’re blind and use it to recognize people at all. It’s kind of a big deal.”\u003c/p>\u003c/blockquote>\n\u003cp>Here is the Lambda Labs demo:\u003c/p>\n\u003cdiv class=\"single-video\">\u003ciframe src=\"//www.youtube.com/embed/4L1kfUAeMGE\" frameborder=\"0\" width=\"560\" height=\"315\">\u003c/iframe>\u003c/div>\n\u003cp>Balaban has also developed a Glass-like, Android-based device that he calls the Lambda Hat. Described as a cap with a camera, it has a much longer battery life than Glass. On Monday, Lambda will start accepting \u003ca href=\"https://lambdahat.com/\">pre-orders\u003c/a> for the hat.\u003c/p>\n\u003cp>The government is recognizing the expansion in facial recognition technologies and the need to establish policies concerning products and usage. To that end, the National Telecommunications and Information Administration will meet in February 2014 with groups and companies to draft privacy guidelines for a rapidly growing industry. Facial recognition technology is already used by \u003ca href=\"http://ww2.kqed.org/news/2013/11/06/san-diego-facial-recognition-technology\">law enforcement\u003c/a>, and for commercial uses. As \u003ca href=\"http://www.usnews.com/news/articles/2013/12/17/government-plans-facial-recognition-code-for-2014\">U.S. News & World Report\u003c/a> notes:\u003c/p>\n\u003cblockquote>\u003cp>Facebook uses facial recognition software in its photo database, as does Google for its Picasa photo design website. Consumer products using biometrics are expected to become more popular in 2014. Fingerprint scanning technology will likely become mainstream in 2014 because of \u003ca href=\"http://www.usnews.com/news/articles/2013/12/11/study-biometric-smartphones-predicted-for-2014\">consumer demand\u003c/a> for the biometric password feature used on Apple's iPhone 5S.\u003c/p>\n\u003cp>Retailers also want the chance to develop facial recognition technology, says Mallory Duncan, general counsel for the National Retail Federation, one of the trade groups participating in the NTIA meetings. Facial detection tools could tailor an advertisement on a digital billboard to a customer, depending whether the consumer facing a kiosk is a man or woman, and depending on age range, but this is still largely an exhibit used at trade shows and none of NRF member companies have plans to use that technology, Duncan explains. Facial recognition software because is more specific and advanced than facial detection, and could be developed for security uses including store surveillance cameras to track shoplifters with an arrest record.\u003c/p>\u003c/blockquote>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>The possibilities seem endless, and imminent. Says NameTag's Kevin Tussy via email, \"We want to continue to build many more apps with great features people need, like allowing you to pay with just your face at a restaurant.\"\u003c/p>\n\n","blocks":[],"excerpt":"New apps, not Google-approved, can scan a face and produce the personal profile that goes with it.","status":"publish","parent":0,"modified":1387554328,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":24,"wordCount":1198},"headData":{"title":"No Stranger in the Night: Facial Recognition Comes to Google Glass | KQED","description":"New apps, not Google-approved, can scan a face and produce the personal profile that goes with it.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"No Stranger in the Night: Facial Recognition Comes to Google Glass","datePublished":"2013-12-20T03:56:57.000Z","dateModified":"2013-12-20T15:45:28.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"121348 http://ww2.kqed.org/news/?p=121348","disqusUrl":"https://ww2.kqed.org/news/2013/12/19/no-stranger-in-the-night-facial-recognition-comes-to-google-glass/","disqusTitle":"No Stranger in the Night: Facial Recognition Comes to Google Glass","customPermalink":"2013/12/19/121348/facial-recognition-Google-Glass-NameTag-Lambda-Labs/","path":"/news/121348/no-stranger-in-the-night-facial-recognition-comes-to-google-glass","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure id=\"attachment_121409\" class=\"wp-caption alignnone\" style=\"max-width: 640px\">\u003ca href=\"http://ww2.kqed.org/news/2013/12/19/121348/rs4898_googleglassstache-scr/\" rel=\"attachment wp-att-121409\">\u003cimg class=\"size-full wp-image-121409\" src=\"http://ww2.kqed.org/news/wp-content/uploads/sites/10/2013/12/RS4898_GoogleGlassStache-scr-e1387507156219.jpg\" alt=\"Google engineer Ian McKellar wears Google Glass. (Justin Sullivan/Getty Images)\" width=\"640\" height=\"422\">\u003c/a>\u003cfigcaption class=\"wp-caption-text\">New apps let Google Glass-wearers scan faces and access profiles. (Justin Sullivan/Getty Images)\u003c/figcaption>\u003c/figure>\n\u003cp>The days of looking at that cute guy at the bar and wondering if you'd be sympatico are, well, over. You'll \u003cem>know\u003c/em>, pretty much immediately.\u003c/p>\n\u003cp>That's because we'll all be wearing Google Glass or a knock-off, or have an app on our phone or watch that can instantly scan someone's face and call up their profiles. The upside: You'll easily be able to weed out sex offenders, criminals and other losers. The downside: Everyone will be checking out your info, too.\u003c/p>\n\u003cp>In fact, the beta version of that future is out today — Las Vegas startup \u003ca href=\"http://www.nametag.ws/\" target=\"_blank\">NameTag\u003c/a> released a video that demo'ed its facial recognition app for Google Glass. The app pulls from photos on public profiles on social media, as well as a database of 450,000 known sex offenders in the National Sex Offender Registry. NameTag hopes to pull from profiles on dating sites PlentyOfFish, OkCupid, Match.com and others soon.\u003c/p>\n\u003caside class=\"pullquote alignleft\">'It’s much easier to meet interesting new people when we can simply look at someone, see their Facebook, review their LinkedIn page or maybe even see their dating site profile.'\u003ccite>Kevin Tussy, NameTag\u003c/cite>\u003c/aside>\n\u003cp>NameTag, part of the developer group FacialNetwork.com, says its software is so accurate and powerful that it can spot a face using the Glass camera, send it wirelessly to a server, compare it to millions of records and in seconds return a match.\u003c/p>\n\u003cp>“I believe that this will make online dating and offline social interactions much safer and give us a far better understanding of the people around us,” NameTag’s creator Kevin Tussy said in a \u003ca href=\"http://www.prnewswire.com/news-releases/facialnetworkcom-announces-beta-release-of-nametag-the-first-real-time-facial-recognition-app-for-google-glass-236604441.html\">statement\u003c/a>. “It’s much easier to meet interesting new people when we can simply look at someone, see their Facebook, review their LinkedIn page or maybe even see their dating site profile.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Here is the NameTag demo:\u003c/p>\n\u003cdiv class=\"single-video\">\u003ciframe src=\"//www.youtube.com/embed/pVwBXr_nU9Q\" frameborder=\"0\" width=\"560\" height=\"315\">\u003c/iframe>\u003c/div>\n\u003cp>Tussy says users will have control over what information can be accessed:\u003c/p>\n\u003cblockquote>\u003cp>\"I want to stress that only already public information is shown, and we will let people control their profiles and opt out if they want,\" he said in an email. \"This is for people that want to be recognized and want to meet others in this way. It's not for people who wish to remain anonymous... Unless, you have been deemed by the courts to not have that right, i.e., sex offenders.\"\u003c/p>\u003c/blockquote>\n\u003cp>Google, which has dealt with Glass \u003ca href=\"http://www.cnn.com/2013/12/10/tech/mobile/negative-google-glass-reactions/\">privacy and security concerns\u003c/a> since its launch, does not approve of facial recognition apps for the device; a line in its \u003ca href=\"https://developers.google.com/glass/policies\">developer policies for Glass \u003c/a>specifically says, \"Don't use the camera or microphone to cross-reference and immediately present personal information identifying anyone other than the user, including use cases such as facial recognition and voice print.\"\u003c/p>\n\u003cp>But as VentureBeat \u003ca href=\"http://venturebeat.com/2013/12/19/nametag-releases-first-face-recognition-app-for-google-glass-recognizes-450k-sex-offenders/\">reported\u003c/a>, \"technically savvy Glass owners can easily jailbreak their smart glasses and install any apps they want. … Google itself has \u003ca href=\"http://venturebeat.com/2013/05/16/how-to-hack-google-glass-void-your-warranty-and-brick-your-new-1500-augmented-reality-specs/\">released instructions on exactly how to accomplish that\u003c/a>.\"\u003c/p>\n\u003cp>And the floodgates appear to be open already. Later this month, according to \u003ca href=\"http://www.forbes.com/sites/andygreenberg/2013/12/18/google-glass-face-recognition-app-coming-this-month-whether-google-likes-it-or-not/\">Forbes\u003c/a>, 24-year-old Stephen Balaban of San Francisco's \u003ca href=\"http://lambdal.com/\">Lambda Labs \u003c/a>plans to release another unauthorized app for Glass at the Chaos Communications Congress hacker conference in Hamburg.\u003c/p>\n\u003cp>Balaban's FaceRec app will allow you to collect and catalog images of faces seen through the Glass lens, along with other recognizable objects such as computer screens and license plates. It will then let you integrate that data with location coordinates, so you'll have a record of who or what you saw, and when and where you saw them.\u003c/p>\n\u003cp>At the moment, Forbes says, \"Lambda’s software doesn’t capture images fast enough to identify faces in real time, and doesn’t have a database of faces and personal details to draw from – users have to identify photographed faces manually or write their own script to take the data from Facebook, which violates its terms of service.\" But eventually, as Balaban told Forbes:\u003c/p>\n\u003cblockquote>\u003cp>“Facial recognition is only going to get better, and soon you’ll be able to not only look at someone you’ve met once, but people you’ve never met before, and immediately see what you have in common,” says Balaban. “You’ll be able to go to a conference and see all the engineers with Android experience or walk around at a networking event and see all the potential investors.”\u003c/p>\u003c/blockquote>\n\u003cp>Balaban admits that there may be serious privacy implications, but he thinks it's a worthwhile tradeoff.\u003c/p>\n\u003cblockquote>\u003cp>“Some of the applications definitely outweigh the privacy issues,” he says. “This technology is very useful, whether you have Alzheimer’s and you’re forgetting your loved ones’ names, or if you’re blind and use it to recognize people at all. It’s kind of a big deal.”\u003c/p>\u003c/blockquote>\n\u003cp>Here is the Lambda Labs demo:\u003c/p>\n\u003cdiv class=\"single-video\">\u003ciframe src=\"//www.youtube.com/embed/4L1kfUAeMGE\" frameborder=\"0\" width=\"560\" height=\"315\">\u003c/iframe>\u003c/div>\n\u003cp>Balaban has also developed a Glass-like, Android-based device that he calls the Lambda Hat. Described as a cap with a camera, it has a much longer battery life than Glass. On Monday, Lambda will start accepting \u003ca href=\"https://lambdahat.com/\">pre-orders\u003c/a> for the hat.\u003c/p>\n\u003cp>The government is recognizing the expansion in facial recognition technologies and the need to establish policies concerning products and usage. To that end, the National Telecommunications and Information Administration will meet in February 2014 with groups and companies to draft privacy guidelines for a rapidly growing industry. Facial recognition technology is already used by \u003ca href=\"http://ww2.kqed.org/news/2013/11/06/san-diego-facial-recognition-technology\">law enforcement\u003c/a>, and for commercial uses. As \u003ca href=\"http://www.usnews.com/news/articles/2013/12/17/government-plans-facial-recognition-code-for-2014\">U.S. News & World Report\u003c/a> notes:\u003c/p>\n\u003cblockquote>\u003cp>Facebook uses facial recognition software in its photo database, as does Google for its Picasa photo design website. Consumer products using biometrics are expected to become more popular in 2014. Fingerprint scanning technology will likely become mainstream in 2014 because of \u003ca href=\"http://www.usnews.com/news/articles/2013/12/11/study-biometric-smartphones-predicted-for-2014\">consumer demand\u003c/a> for the biometric password feature used on Apple's iPhone 5S.\u003c/p>\n\u003cp>Retailers also want the chance to develop facial recognition technology, says Mallory Duncan, general counsel for the National Retail Federation, one of the trade groups participating in the NTIA meetings. Facial detection tools could tailor an advertisement on a digital billboard to a customer, depending whether the consumer facing a kiosk is a man or woman, and depending on age range, but this is still largely an exhibit used at trade shows and none of NRF member companies have plans to use that technology, Duncan explains. Facial recognition software because is more specific and advanced than facial detection, and could be developed for security uses including store surveillance cameras to track shoplifters with an arrest record.\u003c/p>\u003c/blockquote>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The possibilities seem endless, and imminent. Says NameTag's Kevin Tussy via email, \"We want to continue to build many more apps with great features people need, like allowing you to pay with just your face at a restaurant.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/121348/no-stranger-in-the-night-facial-recognition-comes-to-google-glass","authors":["1479"],"programs":["news_6944"],"categories":["news_248"],"tags":["news_4402"],"featImg":"news_121409","label":"news_6944"},"news_97460":{"type":"posts","id":"news_97460","meta":{"index":"posts_1591205157","site":"news","id":"97460","score":null,"sort":[1368812933000]},"guestAuthors":[],"slug":"congress-raises-privacy-concerns-with-googles-new-glasses","title":"Congress Raises Privacy Concerns With Google's New Glasses","publishDate":1368812933,"format":"aside","headTitle":"News Fix | KQED News","labelTerm":{"term":6944,"site":"news"},"content":"\u003cfigure class=\"wp-caption alignleft\" style=\"max-width: 640px\">\u003cimg src=\"http://u.s.kqed.net/2013/05/17/GoogleGlassBrin640.jpg\" alt=\"\" width=\"640\" height=\"360\">\u003cfigcaption class=\"wp-caption-text\">Google co-founder and staunch Google Glass defender Sergey Brin wears Glass at the company's annual developer conference on June 27, 2012 in San Francisco. (Kimihiro Hoshino/AFP/Getty Images)\u003c/figcaption>\u003c/figure>\n\u003cp>Members of Congress are asking whether Google's Internet-connected glasses \"could infringe on the privacy of the average American.\"\u003c/p>\n\u003cp>Eight members of the House Bipartisan Privacy Caucus sent a \u003ca href=\"http://joebarton.house.gov/images/GoogleGlassLtr_051613.pdf\">letter\u003c/a> to Google co-founder Larry Page yesterday, requesting answers to a number of key questions:\u003c/p>\n\u003cul>\n\u003cli>\"What proactive steps is Google taking to protect the privacy of non-users when Google Glass is in use?\"\u003c/li>\n\u003cli>Will there be \"any product capabilities incorporated into the device to ensure that one's personal information remains private and secure?\"\u003c/li>\n\u003cli> \"(I)s it true that this product would be able to use Facial Recognition Technology to unveil personal information about whomever ... the user is viewing?\"\u003c/li>\n\u003c/ul>\n\u003cp>The congressional caucus gave Page until June 14 to provide answers to these and other concerns.\u003c!--more-->\u003c/p>\n\u003cp>Google's director of product management for Glass, Steve Lee, \u003ca href=\"http://www.huffingtonpost.com/2013/05/17/google-glass-privacy-concerns-lawmakers_n_3292301.html?ncid=edlinkusaolp00000003&ir=Politics\">discussed\u003c/a> some of the privacy questions during the company's I/O developers conference Thursday.\u003c/p>\n\u003cp>Lee pointed out that the glass display lights up from both sides when in use, so others nearby can see that it's active. He also \u003ca href=\"http://www.huffingtonpost.com/2013/05/17/google-glass-privacy-concerns-lawmakers_n_3292301.html?ncid=edlinkusaolp00000003&ir=Politics\">noted\u003c/a> that users have to speak to Glass or tap it to begin recording --thus,\"taking a picture has clear social cues.\"\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>Meanwhile, Google announced at the conference that Glass will soon feature seven new apps, including posts from Facebook, Twitter and Tumblr, news alerts from CNN, fashion features from Elle, and reminder notes from Evernote.\u003c/p>\n\u003cp>These join the New York Times and Path as the first apps available on the wearable computer that features what is known as a \"head-mounted display.\"\u003c/p>\n\u003cp>Covering the conference for the New York Times, Nick Bilton \u003ca href=\"http://bits.blogs.nytimes.com/2013/05/17/at-google-conference-even-cameras-in-the-bathroom/\">described \u003c/a>the disconcerting sensation of being continuously surrounded, even in the bathroom, by people wearing the glasses, which include en embedded camera that can snap a picture with the wink of an eye.\u003c/p>\n\u003cp>“At one point as I climbed the stairs and approached the second floor, I saw a group of five people wearing Google Glass, all silently staring off into space,” Bilton wrote. ”I couldn’t tell if they were wirelessly having a conversation through their eyeballs, or just bored by the presence of real humans in front of them.”\u003c/p>\n\u003cp style=\"margin: 12px auto 6px auto;font-family: Helvetica,Arial,Sans-serif;font-style: normal;font-variant: normal;font-weight: normal;font-size: 14px;line-height: normal\">\u003ca title=\"View Congress Questions Google Glass Privacy on Scribd\" href=\"http://www.scribd.com/doc/142090473/Congress-Questions-Google-Glass-Privacy\">Congress Questions Google Glass Privacy\u003c/a>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003ciframe src=\"http://www.scribd.com/embeds/142090473/content?start_page=1&view_mode=scroll\" frameborder=\"0\" scrolling=\"no\" width=\"100%\" height=\"600\">\u003c/iframe>\u003c/p>\n\n","blocks":[],"excerpt":null,"status":"publish","parent":0,"modified":1368830020,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":12,"wordCount":407},"headData":{"title":"Congress Raises Privacy Concerns With Google's New Glasses | KQED","description":"Members of Congress are asking whether Google's Internet-connected glasses "could infringe on the privacy of the average American." Eight members of the House Bipartisan Privacy Caucus sent a letter to Google co-founder Larry Page yesterday, requesting answers to a number of key questions: "What proactive steps is Google taking to protect the privacy of non-users","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Congress Raises Privacy Concerns With Google's New Glasses","datePublished":"2013-05-17T17:48:53.000Z","dateModified":"2013-05-17T22:33:40.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"97460 http://ww2.kqed.org/news/?p=97460","disqusUrl":"https://ww2.kqed.org/news/2013/05/17/congress-raises-privacy-concerns-with-googles-new-glasses/","disqusTitle":"Congress Raises Privacy Concerns With Google's New Glasses","customPermalink":"2013/05/17/97460/","path":"/news/97460/congress-raises-privacy-concerns-with-googles-new-glasses","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cfigure class=\"wp-caption alignleft\" style=\"max-width: 640px\">\u003cimg src=\"http://u.s.kqed.net/2013/05/17/GoogleGlassBrin640.jpg\" alt=\"\" width=\"640\" height=\"360\">\u003cfigcaption class=\"wp-caption-text\">Google co-founder and staunch Google Glass defender Sergey Brin wears Glass at the company's annual developer conference on June 27, 2012 in San Francisco. (Kimihiro Hoshino/AFP/Getty Images)\u003c/figcaption>\u003c/figure>\n\u003cp>Members of Congress are asking whether Google's Internet-connected glasses \"could infringe on the privacy of the average American.\"\u003c/p>\n\u003cp>Eight members of the House Bipartisan Privacy Caucus sent a \u003ca href=\"http://joebarton.house.gov/images/GoogleGlassLtr_051613.pdf\">letter\u003c/a> to Google co-founder Larry Page yesterday, requesting answers to a number of key questions:\u003c/p>\n\u003cul>\n\u003cli>\"What proactive steps is Google taking to protect the privacy of non-users when Google Glass is in use?\"\u003c/li>\n\u003cli>Will there be \"any product capabilities incorporated into the device to ensure that one's personal information remains private and secure?\"\u003c/li>\n\u003cli> \"(I)s it true that this product would be able to use Facial Recognition Technology to unveil personal information about whomever ... the user is viewing?\"\u003c/li>\n\u003c/ul>\n\u003cp>The congressional caucus gave Page until June 14 to provide answers to these and other concerns.\u003c!--more-->\u003c/p>\n\u003cp>Google's director of product management for Glass, Steve Lee, \u003ca href=\"http://www.huffingtonpost.com/2013/05/17/google-glass-privacy-concerns-lawmakers_n_3292301.html?ncid=edlinkusaolp00000003&ir=Politics\">discussed\u003c/a> some of the privacy questions during the company's I/O developers conference Thursday.\u003c/p>\n\u003cp>Lee pointed out that the glass display lights up from both sides when in use, so others nearby can see that it's active. He also \u003ca href=\"http://www.huffingtonpost.com/2013/05/17/google-glass-privacy-concerns-lawmakers_n_3292301.html?ncid=edlinkusaolp00000003&ir=Politics\">noted\u003c/a> that users have to speak to Glass or tap it to begin recording --thus,\"taking a picture has clear social cues.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Meanwhile, Google announced at the conference that Glass will soon feature seven new apps, including posts from Facebook, Twitter and Tumblr, news alerts from CNN, fashion features from Elle, and reminder notes from Evernote.\u003c/p>\n\u003cp>These join the New York Times and Path as the first apps available on the wearable computer that features what is known as a \"head-mounted display.\"\u003c/p>\n\u003cp>Covering the conference for the New York Times, Nick Bilton \u003ca href=\"http://bits.blogs.nytimes.com/2013/05/17/at-google-conference-even-cameras-in-the-bathroom/\">described \u003c/a>the disconcerting sensation of being continuously surrounded, even in the bathroom, by people wearing the glasses, which include en embedded camera that can snap a picture with the wink of an eye.\u003c/p>\n\u003cp>“At one point as I climbed the stairs and approached the second floor, I saw a group of five people wearing Google Glass, all silently staring off into space,” Bilton wrote. ”I couldn’t tell if they were wirelessly having a conversation through their eyeballs, or just bored by the presence of real humans in front of them.”\u003c/p>\n\u003cp style=\"margin: 12px auto 6px auto;font-family: Helvetica,Arial,Sans-serif;font-style: normal;font-variant: normal;font-weight: normal;font-size: 14px;line-height: normal\">\u003ca title=\"View Congress Questions Google Glass Privacy on Scribd\" href=\"http://www.scribd.com/doc/142090473/Congress-Questions-Google-Glass-Privacy\">Congress Questions Google Glass Privacy\u003c/a>\u003c/p>\n\u003cp>\u003c/p>\n\u003cp>\u003ciframe src=\"http://www.scribd.com/embeds/142090473/content?start_page=1&view_mode=scroll\" frameborder=\"0\" scrolling=\"no\" width=\"100%\" height=\"600\">\u003c/iframe>\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/97460/congress-raises-privacy-concerns-with-googles-new-glasses","authors":["237"],"programs":["news_6944"],"categories":["news_248"],"tags":["news_4402","news_696","news_1859"],"label":"news_6944"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. 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