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From the Bay Area, Smith graduated with a B.A. in Rhetoric from UC Berkeley and is an alumnus of \u003cem>The Daily Californian.\u003c/em>","avatar":"https://secure.gravatar.com/avatar/36b81e5f708f5bf91084149f95da8754?s=600&d=blank&r=g","twitter":null,"facebook":null,"instagram":null,"linkedin":null,"sites":[{"site":"news","roles":["author"]},{"site":"mindshift","roles":["editor"]},{"site":"forum","roles":["editor"]},{"site":"perspectives","roles":["editor"]}],"headData":{"title":"Caroline Smith | KQED","description":"Producer, Forum","ogImgSrc":"https://secure.gravatar.com/avatar/36b81e5f708f5bf91084149f95da8754?s=600&d=blank&r=g","twImgSrc":"https://secure.gravatar.com/avatar/36b81e5f708f5bf91084149f95da8754?s=600&d=blank&r=g"},"isLoading":false,"link":"/author/csmith"},"naltenberg":{"type":"authors","id":"11896","meta":{"index":"authors_1591205172","id":"11896","found":true},"name":"Nik Altenberg","firstName":"Nik","lastName":"Altenberg","slug":"naltenberg","email":"naltenberg@kqed.org","display_author_email":false,"staff_mastheads":[],"title":"KQED Contributor","bio":"Nik Altenberg is a newscast intern for KQED and a copy editor and fact checker for Santa Cruz Local. Nik’s reporting interests include policing, public health, environment, immigration, housing and the points where these issues intersect.","avatar":"https://secure.gravatar.com/avatar/e391b3a18ce4a53a7ca3f3065c74418b?s=600&d=blank&r=g","twitter":null,"facebook":null,"instagram":"https://www.instagram.com/nikaltenberg/","linkedin":null,"sites":[{"site":"news","roles":["author"]}],"headData":{"title":"Nik Altenberg | KQED","description":"KQED Contributor","ogImgSrc":"https://secure.gravatar.com/avatar/e391b3a18ce4a53a7ca3f3065c74418b?s=600&d=blank&r=g","twImgSrc":"https://secure.gravatar.com/avatar/e391b3a18ce4a53a7ca3f3065c74418b?s=600&d=blank&r=g"},"isLoading":false,"link":"/author/naltenberg"}},"breakingNewsReducer":{},"campaignFinanceReducer":{},"firebase":{"requesting":{},"requested":{},"timestamps":{},"data":{},"ordered":{},"auth":{"isLoaded":false,"isEmpty":true},"authError":null,"profile":{"isLoaded":false,"isEmpty":true},"listeners":{"byId":{},"allIds":[]},"isInitializing":false,"errors":[]},"navBarReducer":{"navBarId":"news","fullView":true,"showPlayer":false},"navMenuReducer":{"menus":[{"key":"menu1","items":[{"name":"News","link":"/","type":"title"},{"name":"Politics","link":"/politics"},{"name":"Science","link":"/science"},{"name":"Education","link":"/educationnews"},{"name":"Housing","link":"/housing"},{"name":"Immigration","link":"/immigration"},{"name":"Criminal Justice","link":"/criminaljustice"},{"name":"Silicon Valley","link":"/siliconvalley"},{"name":"Forum","link":"/forum"},{"name":"The California Report","link":"/californiareport"}]},{"key":"menu2","items":[{"name":"Arts & Culture","link":"/arts","type":"title"},{"name":"Critics’ Picks","link":"/thedolist"},{"name":"Cultural Commentary","link":"/artscommentary"},{"name":"Food & Drink","link":"/food"},{"name":"Bay Area Hip-Hop","link":"/bayareahiphop"},{"name":"Rebel Girls","link":"/rebelgirls"},{"name":"Arts Video","link":"/artsvideos"}]},{"key":"menu3","items":[{"name":"Podcasts","link":"/podcasts","type":"title"},{"name":"Bay Curious","link":"/podcasts/baycurious"},{"name":"Rightnowish","link":"/podcasts/rightnowish"},{"name":"The Bay","link":"/podcasts/thebay"},{"name":"On Our Watch","link":"/podcasts/onourwatch"},{"name":"Mindshift","link":"/podcasts/mindshift"},{"name":"Consider This","link":"/podcasts/considerthis"},{"name":"Political Breakdown","link":"/podcasts/politicalbreakdown"}]},{"key":"menu4","items":[{"name":"Live Radio","link":"/radio","type":"title"},{"name":"TV","link":"/tv","type":"title"},{"name":"Events","link":"/events","type":"title"},{"name":"For Educators","link":"/education","type":"title"},{"name":"Support KQED","link":"/support","type":"title"},{"name":"About","link":"/about","type":"title"},{"name":"Help Center","link":"https://kqed-helpcenter.kqed.org/s","type":"title"}]}]},"pagesReducer":{},"postsReducer":{"stream_live":{"type":"live","id":"stream_live","audioUrl":"https://streams.kqed.org/kqedradio","title":"Live Stream","excerpt":"Live Stream information currently unavailable.","link":"/radio","featImg":"","label":{"name":"KQED Live","link":"/"}},"stream_kqedNewscast":{"type":"posts","id":"stream_kqedNewscast","audioUrl":"https://www.kqed.org/.stream/anon/radio/RDnews/newscast.mp3?_=1","title":"KQED Newscast","featImg":"","label":{"name":"88.5 FM","link":"/"}},"news_11979311":{"type":"posts","id":"news_11979311","meta":{"index":"posts_1591205157","site":"news","id":"11979311","score":null,"sort":[1710368528000]},"guestAuthors":[],"slug":"san-mateo-county-leaders-take-stand-against-atts-bid-to-scrap-landline-service","title":"San Mateo County Leaders Take Stand Against AT&T's Bid to Scrap Landline Service","publishDate":1710368528,"format":"standard","headTitle":"San Mateo County Leaders Take Stand Against AT&T’s Bid to Scrap Landline Service | KQED","labelTerm":{"site":"news"},"content":"\u003cp>San Mateo County supervisors this week unanimously opposed AT&T’s effort to eliminate landlines in much of the county, arguing that the move would be detrimental to residents in rural and coastal areas where cell service is often unreliable or nonexistent.\u003c/p>\n\u003cp>“Today, in 2024, because of business decisions, a short distance from the heart of Silicon Valley, we have residents who are living without access to reliable communications other than copper landlines,” Supervisor Ray Mueller, whose district spans rural areas and much of the county’s coast, including Half Moon Bay and Pescadero, said during a Board of Supervisors meeting on Tuesday.\u003c/p>\n\u003cp>The board voted to draft a resolution opposing a request AT&T submitted last year to state regulators \u003ca href=\"https://www.sfgate.com/politics/article/att-wants-to-remove-landline-service-california-18659093.php\">to no longer be\u003c/a> \u003ca href=\"https://www.cpuc.ca.gov/industries-and-topics/internet-and-phone/att-colr-etc-proceedings\">California’s Carrier of Last Resort\u003c/a> – or COLR – across much of the state. That designation has long required the company to provide basic telephone service, typically as a landline, to millions of residents.\u003c/p>\n\u003cp>Mueller, who is set to introduce the resolution at the next Board meeting, said landlines are a crucial and generally more reliable means of communication for many of his constituents, particularly during power outages and other emergencies.[pullquote align=\"right\" size=\"medium\" citation=\"Ray Mueller, San Mateo County supervisor\"]‘Today, in 2024, because of business decisions, a short distance from the heart of Silicon Valley, we have residents who are living without access to reliable communications other than copper landlines.’[/pullquote]“The majority of residents on the San Mateo County coast and in our hillside regions would be adversely affected by this because cellphone coverage is so unreliable,” he said. “These landlines really serve as their only means of communication reliably.”\u003c/p>\n\u003cp>The county’s resolution opposing the cuts in service follows\u003cbr>\nAt Tuesday’s meeting, Tedi Vriheas, AT&T’s vice president of external affairs for California and Nevada, sought to reassure supervisors that the company would not cut landlines where no other reliable alternatives exist.\u003c/p>\n\u003cp>“If you have a landline today in your house, and it is the only means of communication and there’s no alternatives, and wireless isn’t an alternative, you will keep that landline in your home,” she said.\u003c/p>\n\u003cp>California is the 21st state where AT&T has sought to be relieved of its COLR obligations, according to Vriheas. Alternatives are “being rolled out in other states,” she added but declined to provide specific details.\u003c/p>\n\u003cp>But Mueller said AT&T had yet to clearly articulate its definition of suitable “alternatives” and “reliability.”\u003c/p>\n\u003cp>“Until they have ironed out what they mean by all of this, we need to oppose this application because it’s a threat to the public safety of residents,” he said.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The California Public Utilities Commission is scheduled to hold two more public hearings on AT&T’s application later this month, and then hear testimony from the company and opposing parties. The agency could make a decision later this year.\u003c/p>\n\u003cp>San Mateo is not the only county in the region to push back against the proposed cuts to service. Santa Cruz County supervisors \u003ca href=\"https://www.santacruzsentinel.com/2024/02/13/santa-cruz-county-supervisors-oppose-att-landline-proposal/\">voted last month\u003c/a> to oppose the move. And Santa Clara County supervisors on Tuesday \u003ca href=\"https://www.mv-voice.com/santa-clara-county/2024/03/12/santa-clara-county-board-of-supervisors-weighs-in-on-att-proposal-to-withdraw-traditional-landline-service-in-california/\">unanimously approved a motion\u003c/a> to weigh in on the process.\u003c/p>\n\u003cp>Back in San Mateo County, Ann, a resident of Moss Beach, told supervisors on Tuesday that while she has a cellphone, her reception is spotty at best, and she only uses her landline.\u003c/p>\n\u003cp>“And if it wasn’t for that, I would not feel safe on the coast at all,” she said, noting the frequency of power outages in her area. “As wonderful as cellphones are, they’re not the most reliable on the coast. And so, I think it’s really important that the alternative methods be tested and make sure that [they] will be available during power outages.”\u003c/p>\n\u003cp>She added, “It could be life or death for people.”\u003c/p>\n\u003cp>\u003c/p>\n","blocks":[],"excerpt":"The Board of Supervisors unanimously opposed AT&T’s push to eliminate landlines in much of the county, arguing the move would be a 'threat to the public safety' for residents in rural and coastal areas where cellular service is often unreliable or nonexistent.","status":"publish","parent":0,"modified":1710369773,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":16,"wordCount":692},"headData":{"title":"San Mateo County Leaders Take Stand Against AT&T's Bid to Scrap Landline Service | KQED","description":"The Board of Supervisors unanimously opposed AT&T’s push to eliminate landlines in much of the county, arguing the move would be a 'threat to the public safety' for residents in rural and coastal areas where cellular service is often unreliable or nonexistent.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"San Mateo County Leaders Take Stand Against AT&T's Bid to Scrap Landline Service","datePublished":"2024-03-13T22:22:08.000Z","dateModified":"2024-03-13T22:42:53.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"sticky":false,"excludeFromSiteSearch":"Include","articleAge":"0","path":"/news/11979311/san-mateo-county-leaders-take-stand-against-atts-bid-to-scrap-landline-service","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>San Mateo County supervisors this week unanimously opposed AT&T’s effort to eliminate landlines in much of the county, arguing that the move would be detrimental to residents in rural and coastal areas where cell service is often unreliable or nonexistent.\u003c/p>\n\u003cp>“Today, in 2024, because of business decisions, a short distance from the heart of Silicon Valley, we have residents who are living without access to reliable communications other than copper landlines,” Supervisor Ray Mueller, whose district spans rural areas and much of the county’s coast, including Half Moon Bay and Pescadero, said during a Board of Supervisors meeting on Tuesday.\u003c/p>\n\u003cp>The board voted to draft a resolution opposing a request AT&T submitted last year to state regulators \u003ca href=\"https://www.sfgate.com/politics/article/att-wants-to-remove-landline-service-california-18659093.php\">to no longer be\u003c/a> \u003ca href=\"https://www.cpuc.ca.gov/industries-and-topics/internet-and-phone/att-colr-etc-proceedings\">California’s Carrier of Last Resort\u003c/a> – or COLR – across much of the state. That designation has long required the company to provide basic telephone service, typically as a landline, to millions of residents.\u003c/p>\n\u003cp>Mueller, who is set to introduce the resolution at the next Board meeting, said landlines are a crucial and generally more reliable means of communication for many of his constituents, particularly during power outages and other emergencies.\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"‘Today, in 2024, because of business decisions, a short distance from the heart of Silicon Valley, we have residents who are living without access to reliable communications other than copper landlines.’","name":"pullquote","attributes":{"named":{"align":"right","size":"medium","citation":"Ray Mueller, San Mateo County supervisor","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>“The majority of residents on the San Mateo County coast and in our hillside regions would be adversely affected by this because cellphone coverage is so unreliable,” he said. “These landlines really serve as their only means of communication reliably.”\u003c/p>\n\u003cp>The county’s resolution opposing the cuts in service follows\u003cbr>\nAt Tuesday’s meeting, Tedi Vriheas, AT&T’s vice president of external affairs for California and Nevada, sought to reassure supervisors that the company would not cut landlines where no other reliable alternatives exist.\u003c/p>\n\u003cp>“If you have a landline today in your house, and it is the only means of communication and there’s no alternatives, and wireless isn’t an alternative, you will keep that landline in your home,” she said.\u003c/p>\n\u003cp>California is the 21st state where AT&T has sought to be relieved of its COLR obligations, according to Vriheas. Alternatives are “being rolled out in other states,” she added but declined to provide specific details.\u003c/p>\n\u003cp>But Mueller said AT&T had yet to clearly articulate its definition of suitable “alternatives” and “reliability.”\u003c/p>\n\u003cp>“Until they have ironed out what they mean by all of this, we need to oppose this application because it’s a threat to the public safety of residents,” he said.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The California Public Utilities Commission is scheduled to hold two more public hearings on AT&T’s application later this month, and then hear testimony from the company and opposing parties. The agency could make a decision later this year.\u003c/p>\n\u003cp>San Mateo is not the only county in the region to push back against the proposed cuts to service. Santa Cruz County supervisors \u003ca href=\"https://www.santacruzsentinel.com/2024/02/13/santa-cruz-county-supervisors-oppose-att-landline-proposal/\">voted last month\u003c/a> to oppose the move. And Santa Clara County supervisors on Tuesday \u003ca href=\"https://www.mv-voice.com/santa-clara-county/2024/03/12/santa-clara-county-board-of-supervisors-weighs-in-on-att-proposal-to-withdraw-traditional-landline-service-in-california/\">unanimously approved a motion\u003c/a> to weigh in on the process.\u003c/p>\n\u003cp>Back in San Mateo County, Ann, a resident of Moss Beach, told supervisors on Tuesday that while she has a cellphone, her reception is spotty at best, and she only uses her landline.\u003c/p>\n\u003cp>“And if it wasn’t for that, I would not feel safe on the coast at all,” she said, noting the frequency of power outages in her area. “As wonderful as cellphones are, they’re not the most reliable on the coast. And so, I think it’s really important that the alternative methods be tested and make sure that [they] will be available during power outages.”\u003c/p>\n\u003cp>She added, “It could be life or death for people.”\u003c/p>\n\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11979311/san-mateo-county-leaders-take-stand-against-atts-bid-to-scrap-landline-service","authors":["11896","11603"],"categories":["news_8"],"tags":["news_23119","news_1066","news_33628"],"featImg":"news_11979317","label":"news"},"news_11787724":{"type":"posts","id":"news_11787724","meta":{"index":"posts_1591205157","site":"news","id":"11787724","score":null,"sort":[1574301904000]},"guestAuthors":[],"slug":"state-regulators-push-cell-providers-to-improve-coverage-during-disasters","title":"State Pushes Cell Providers to Improve Coverage After Power Shutoffs","publishDate":1574301904,"format":"standard","headTitle":"The California Report | KQED News","labelTerm":{"term":72,"site":"news"},"content":"\u003cp>Some of the nation’s largest telecom providers on Wednesday committed to publicly share data on cell tower outages after coming under criticism for poor — or disrupted — service during some of the October PG&E power shutoffs and a fast-moving wildfire in Sonoma County.\u003c/p>\n\u003cp>The commitments came during a San Francisco meeting of the California Public Utilities Commission (CPUC) on the cell tower troubles, which peaked on Monday, Oct. 28, with 57% of towers out in Marin County, 27% in Sonoma and 19% in Napa County — mostly due to power issues, according to voluntary information submitted by telecom providers to the Federal Communications Commission (FCC).\u003c/p>\n\u003cp>[pullquote size='small' align='right' citation='Marybel Batjer, CPUC President']'These outages were unexpected, given the previous assurances the communication companies provided to the FCC, the California State Legislation and the CPUC.'[/pullquote]The disruptions in service left people across Northern California in the dark, both literally and figuratively: Residents were unable to make or receive calls, get emergency alerts from authorities or access online information about the widespread back-to-back power shutoffs, which lasted several days, or the Kincade Fire.\u003c/p>\n\u003cp>They also revealed a problem that officials have been worrying about for years: The lack of backup power for cell towers — and no federal or state requirement that telecom companies provide it.\u003c/p>\n\u003cp>During the PG&E shutoffs, “failures in communications networks occurred on a significant scale,” said CPUC President Marybel Batjer, noting that at one point all of Humboldt County was without landlines, cell service or VoIP (voice over internet protocol).\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>“Lack of communication service is not a mere inconvenience, it’s endangering of lives,\" she said. “These outages were unexpected, given the previous assurances the communication companies provided to the FCC, the California State Legislation and the CPUC.\"\u003c/p>\n\u003cp>Bajter told the telecommunications providers that the situation is unacceptable.\u003c/p>\n\u003cp>“You have the obligation … to provide service to your customers. We really must do better,” she said.\u003c/p>\n\u003cfigure id=\"attachment_11787896\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11787896\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-800x544.jpg\" alt=\"Executives from AT&T, Verizon, Comcast, T-Mobile, Frontier Communications and Charter/Time Warner at a hearing in San Francisco of the California Public Utilities Commission regarding cellphone service during wildfires and power shutoffs on Wednesday, Nov. 20, 2019. \" width=\"800\" height=\"544\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-800x544.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-160x109.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-1020x694.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-1200x816.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Executives from AT&T, Verizon, Comcast, T-Mobile, Frontier Communications and Charter/Time Warner at a hearing in San Francisco of the California Public Utilities Commission regarding cellphone service during wildfires and power shutoffs on Wednesday, Nov. 20, 2019. \u003ccite>(Lindsey Moore/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>[aside postID='news_11785039' label='Cellphones Out of Service']Hundreds of thousands of customers were without wireline, VoIP and wireless, which provide access to 911 and websites with key information during disasters, and allow public officials to send emergency alerts, according to the California Governor’s Office of Emergency Services (Cal OES).\u003c/p>\n\u003cp>Cal OES experienced a number of problems amid the twin crises: Some providers didn’t offer outage data, while others were slow to respond due to confidentiality concerns, said Paul Troxel, 911 program management division chief at Cal OES.\u003c/p>\n\u003cp>Troxel said that “lack of complete reporting” forced Cal OES to work with the FCC to activate voluntary reporting — which then revealed differences in data, with the numbers significantly diverging in some cases between the FCC and the California Utilities Emergency Association. That data was also dated — from 12 to 24 hours old, he added, rather than in real time.\u003c/p>\n\u003cp>Cal OES officials said it appeared that telecom providers leaned on temporary generators — some that were from out of state and not in compliance with the California Air Resources Board standards, meaning it took additional time to get the equipment in place.\u003c/p>\n\u003cfigure id=\"attachment_11787909\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11787909\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-800x600.jpg\" alt=\"A portable generator connected to an AT&T cell tower at the old Hamilton Air Force Base in Novato on Nov. 11, 2019. The company says the generator runs on fuel. Nearly 60% of cell towers in Marin County lost power during the PG&E shutoffs on Oct. 28.\" width=\"800\" height=\"600\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-800x600.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-160x120.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-1020x765.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-632x474.jpg 632w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-536x402.jpg 536w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut.jpg 1024w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A portable generator connected to an AT&T cell tower at the old Hamilton Air Force Base in Novato on Nov. 11, 2019. The company says the generator runs on fuel. Nearly 60% of cell towers in Marin County lost power during the PG&E shutoffs on Oct. 28. \u003ccite>(Paul Lancour/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Telecom provider representatives told KQED they deployed backup power sources, like fixed and permanent generators that ran off fuel, plus batteries, in some areas during the shutoffs.\u003c/p>\n\u003cp>AT&T, Sprint, T-Mobile, U.S. Cellular and Verizon said they maintained service for most of their customers. But T-Mobile said some of its customers in Sonoma, Contra Costa, Alameda and Marin counties may have had issues with its service.\u003c/p>\n\u003cp>[pullquote size='small' align='right' citation='Rudy Reyes, a vice president at Verizon']'... in this unprecedented era, yes, we do recognize there is a need for state action here and we would welcome technical workshops to work out exactly what that standard ought to be.'[/pullquote]Sprint said a number of sites may have experienced disruptions, but that “our teams refueled generators that were in use as quickly as possible.” U.S. Cellular said that if power outages had gone on for much longer, getting access to fuel to keep their generators running “would have been a significant issue, we believe.” And AT&T \u003ca href=\"https://www.cpuc.ca.gov/uploadedFiles/CPUCWebsite/Content/News_Room/NewsUpdates/2019/20191118%20ATTs%20Response%20to%20Pres.%20Batjer's%20Letter%20%5BPUBLIC%20VERSION%5D.pdf\" rel=\"noopener noreferrer\" target=\"_blank\">said\u003c/a> though it brought in generators from across the country, it wasn't enough to cover all of their facilities left without commercial power. \u003c/p>\n\u003cp>Verizon said in a \u003ca href=\"https://www.cpuc.ca.gov/uploadedFiles/CPUCWebsite/Content/News_Room/NewsUpdates/2019/Nov.%2018%202019%20Verizon%20Response%20to%20President%20Batjer%20Nov.%2013%20Letter.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">letter\u003c/a> to the CPUC on Monday that it would make public data about its cell tower service. T-Mobile and AT&T said they would, too.\u003c/p>\n\u003cp>But neither AT&T nor T-Mobile felt the tower data was the right metric to use.\u003c/p>\n\u003cp>\"Counting the number of sites down is not a good proxy for the actual customer experience,\" said David Gallacher, regional vice president at T-Mobile USA, noting that some of their “off-air” sites were used for additional capacity during the events.\u003c/p>\n\u003cp>FCC has also said the number of cell site outages didn’t necessarily correspond to the availability of wireless service since providers can lean on other tools, like roaming agreements and mobile towers on wheels, to provide coverage.\u003c/p>\n\u003cfigure id=\"attachment_11787925\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11787925\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-800x594.jpg\" alt=\"District 1 Supervisor Moke Simon, from Lake County, spoke at the California Public Utilities Commission hearing on Wednesday Nov. 20, 2019. He said AT&T, which runs the county's sewer systems, went down immediately in Lake County. "We had ... a lot of folks out there working with generators, but they weren't able to communicate with the system as it went down immediately with no backup generation. ... That really put us in a dire straits situation. It also created at least one spill that was uncontainable." The spill, he said, lasted several days after the power had come back on.\" width=\"800\" height=\"594\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-800x594.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-160x119.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-1020x758.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-1200x891.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">District 1 Supervisor Moke Simon, from Lake County, spoke at the California Public Utilities Commission hearing on Nov. 20, 2019. He said AT&T, which runs the county's sewer systems, went down immediately in Lake County on Oct. 26 during the PG&E power shutoffs. \"We had ... a lot of folks out there working with generators, but they weren't able to communicate with the system as it went down immediately with no backup generation. ... That really put us in a dire straits situation. It also created at least one spill that was uncontainable.\" The spill, he added, lasted several days after the power had come back on. \u003ccite>(Lindsey Moore/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Elizabeth Echols, director of the Public Advocates Office, an independent group within CPUC, wants the commission to require wireless facilities to have 72 hours of backup power.\u003c/p>\n\u003cp>“Consumers are doing their part to prepare for outages by having backup power and keeping their cell phones charged,” she said. “Communication companies must also do their part to keep the network up and running.”\u003c/p>\n\u003cp>[aside tag='power-shutoffs' label='Related Coverage']Some of the providers said they would work with the commission on exploring such a requirement — but expressed concerns.\u003c/p>\n\u003cp>“A one-size-fits-all standard does not take into account many of the feasibility and restrictions that we have in terms of guaranteeing backup power to all sites,” said Rudy Reyes, vice president of legal, public policy, and community affairs at Verizon. “But in this unprecedented era, yes, we do recognize there is a need for state action here and we would welcome technical workshops to work out exactly what that standard ought to be.”\u003c/p>\n\u003cp>Melissa Kasnitz, a lawyer at the Center for Accessible Technology who advocates on behalf of disabled populations, said she felt the telecom executives were treating the hearing the way they'd been treating the issue for years: \"with contempt.\"\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>\"They are not taking seriously their responsibilities,\" she said. \"Where they give ground, they give it grudgingly.\"\u003c/p>\n\n","blocks":[],"excerpt":"Some telecoms committed to publicly share data on cell tower outages after being criticized for poor or disrupted service during October PG&E power shutoffs and the Kincade Fire in Sonoma County.","status":"publish","parent":0,"modified":1574366737,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":27,"wordCount":1318},"headData":{"title":"State Pushes Cell Providers to Improve Coverage After Power Shutoffs | KQED","description":"Some telecoms committed to publicly share data on cell tower outages after being criticized for poor or disrupted service during October PG&E power shutoffs and the Kincade Fire in Sonoma County.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"State Pushes Cell Providers to Improve Coverage After Power Shutoffs","datePublished":"2019-11-21T02:05:04.000Z","dateModified":"2019-11-21T20:05:37.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11787724 https://ww2.kqed.org/news/?p=11787724","disqusUrl":"https://ww2.kqed.org/news/2019/11/20/state-regulators-push-cell-providers-to-improve-coverage-during-disasters/","disqusTitle":"State Pushes Cell Providers to Improve Coverage After Power Shutoffs","audioTrackLength":172,"path":"/news/11787724/state-regulators-push-cell-providers-to-improve-coverage-during-disasters","audioUrl":"https://www.kqed.org/.stream/anon/radio/tcr/2019/11/LeitsingerCPUC2way.mp3","audioDuration":172000,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>Some of the nation’s largest telecom providers on Wednesday committed to publicly share data on cell tower outages after coming under criticism for poor — or disrupted — service during some of the October PG&E power shutoffs and a fast-moving wildfire in Sonoma County.\u003c/p>\n\u003cp>The commitments came during a San Francisco meeting of the California Public Utilities Commission (CPUC) on the cell tower troubles, which peaked on Monday, Oct. 28, with 57% of towers out in Marin County, 27% in Sonoma and 19% in Napa County — mostly due to power issues, according to voluntary information submitted by telecom providers to the Federal Communications Commission (FCC).\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'These outages were unexpected, given the previous assurances the communication companies provided to the FCC, the California State Legislation and the CPUC.'","name":"pullquote","attributes":{"named":{"size":"small","align":"right","citation":"Marybel Batjer, CPUC President","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>The disruptions in service left people across Northern California in the dark, both literally and figuratively: Residents were unable to make or receive calls, get emergency alerts from authorities or access online information about the widespread back-to-back power shutoffs, which lasted several days, or the Kincade Fire.\u003c/p>\n\u003cp>They also revealed a problem that officials have been worrying about for years: The lack of backup power for cell towers — and no federal or state requirement that telecom companies provide it.\u003c/p>\n\u003cp>During the PG&E shutoffs, “failures in communications networks occurred on a significant scale,” said CPUC President Marybel Batjer, noting that at one point all of Humboldt County was without landlines, cell service or VoIP (voice over internet protocol).\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>“Lack of communication service is not a mere inconvenience, it’s endangering of lives,\" she said. “These outages were unexpected, given the previous assurances the communication companies provided to the FCC, the California State Legislation and the CPUC.\"\u003c/p>\n\u003cp>Bajter told the telecommunications providers that the situation is unacceptable.\u003c/p>\n\u003cp>“You have the obligation … to provide service to your customers. We really must do better,” she said.\u003c/p>\n\u003cfigure id=\"attachment_11787896\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11787896\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-800x544.jpg\" alt=\"Executives from AT&T, Verizon, Comcast, T-Mobile, Frontier Communications and Charter/Time Warner at a hearing in San Francisco of the California Public Utilities Commission regarding cellphone service during wildfires and power shutoffs on Wednesday, Nov. 20, 2019. \" width=\"800\" height=\"544\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-800x544.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-160x109.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-1020x694.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs-1200x816.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_cpuc_cellphone-providers_power-shutoffs.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Executives from AT&T, Verizon, Comcast, T-Mobile, Frontier Communications and Charter/Time Warner at a hearing in San Francisco of the California Public Utilities Commission regarding cellphone service during wildfires and power shutoffs on Wednesday, Nov. 20, 2019. \u003ccite>(Lindsey Moore/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"postid":"news_11785039","label":"Cellphones Out of Service "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Hundreds of thousands of customers were without wireline, VoIP and wireless, which provide access to 911 and websites with key information during disasters, and allow public officials to send emergency alerts, according to the California Governor’s Office of Emergency Services (Cal OES).\u003c/p>\n\u003cp>Cal OES experienced a number of problems amid the twin crises: Some providers didn’t offer outage data, while others were slow to respond due to confidentiality concerns, said Paul Troxel, 911 program management division chief at Cal OES.\u003c/p>\n\u003cp>Troxel said that “lack of complete reporting” forced Cal OES to work with the FCC to activate voluntary reporting — which then revealed differences in data, with the numbers significantly diverging in some cases between the FCC and the California Utilities Emergency Association. That data was also dated — from 12 to 24 hours old, he added, rather than in real time.\u003c/p>\n\u003cp>Cal OES officials said it appeared that telecom providers leaned on temporary generators — some that were from out of state and not in compliance with the California Air Resources Board standards, meaning it took additional time to get the equipment in place.\u003c/p>\n\u003cfigure id=\"attachment_11787909\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11787909\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-800x600.jpg\" alt=\"A portable generator connected to an AT&T cell tower at the old Hamilton Air Force Base in Novato on Nov. 11, 2019. The company says the generator runs on fuel. Nearly 60% of cell towers in Marin County lost power during the PG&E shutoffs on Oct. 28.\" width=\"800\" height=\"600\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-800x600.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-160x120.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-1020x765.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-632x474.jpg 632w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut-536x402.jpg 536w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/112102019_att_power-shutoffs_cellphone-outages-qut.jpg 1024w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A portable generator connected to an AT&T cell tower at the old Hamilton Air Force Base in Novato on Nov. 11, 2019. The company says the generator runs on fuel. Nearly 60% of cell towers in Marin County lost power during the PG&E shutoffs on Oct. 28. \u003ccite>(Paul Lancour/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Telecom provider representatives told KQED they deployed backup power sources, like fixed and permanent generators that ran off fuel, plus batteries, in some areas during the shutoffs.\u003c/p>\n\u003cp>AT&T, Sprint, T-Mobile, U.S. Cellular and Verizon said they maintained service for most of their customers. But T-Mobile said some of its customers in Sonoma, Contra Costa, Alameda and Marin counties may have had issues with its service.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'... in this unprecedented era, yes, we do recognize there is a need for state action here and we would welcome technical workshops to work out exactly what that standard ought to be.'","name":"pullquote","attributes":{"named":{"size":"small","align":"right","citation":"Rudy Reyes, a vice president at Verizon","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Sprint said a number of sites may have experienced disruptions, but that “our teams refueled generators that were in use as quickly as possible.” U.S. Cellular said that if power outages had gone on for much longer, getting access to fuel to keep their generators running “would have been a significant issue, we believe.” And AT&T \u003ca href=\"https://www.cpuc.ca.gov/uploadedFiles/CPUCWebsite/Content/News_Room/NewsUpdates/2019/20191118%20ATTs%20Response%20to%20Pres.%20Batjer's%20Letter%20%5BPUBLIC%20VERSION%5D.pdf\" rel=\"noopener noreferrer\" target=\"_blank\">said\u003c/a> though it brought in generators from across the country, it wasn't enough to cover all of their facilities left without commercial power. \u003c/p>\n\u003cp>Verizon said in a \u003ca href=\"https://www.cpuc.ca.gov/uploadedFiles/CPUCWebsite/Content/News_Room/NewsUpdates/2019/Nov.%2018%202019%20Verizon%20Response%20to%20President%20Batjer%20Nov.%2013%20Letter.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">letter\u003c/a> to the CPUC on Monday that it would make public data about its cell tower service. T-Mobile and AT&T said they would, too.\u003c/p>\n\u003cp>But neither AT&T nor T-Mobile felt the tower data was the right metric to use.\u003c/p>\n\u003cp>\"Counting the number of sites down is not a good proxy for the actual customer experience,\" said David Gallacher, regional vice president at T-Mobile USA, noting that some of their “off-air” sites were used for additional capacity during the events.\u003c/p>\n\u003cp>FCC has also said the number of cell site outages didn’t necessarily correspond to the availability of wireless service since providers can lean on other tools, like roaming agreements and mobile towers on wheels, to provide coverage.\u003c/p>\n\u003cfigure id=\"attachment_11787925\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11787925\" src=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-800x594.jpg\" alt=\"District 1 Supervisor Moke Simon, from Lake County, spoke at the California Public Utilities Commission hearing on Wednesday Nov. 20, 2019. He said AT&T, which runs the county's sewer systems, went down immediately in Lake County. "We had ... a lot of folks out there working with generators, but they weren't able to communicate with the system as it went down immediately with no backup generation. ... That really put us in a dire straits situation. It also created at least one spill that was uncontainable." The spill, he said, lasted several days after the power had come back on.\" width=\"800\" height=\"594\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-800x594.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-160x119.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-1020x758.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater-1200x891.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11212019_CPUC_Moke-Simon_Lake-County_wastewater.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">District 1 Supervisor Moke Simon, from Lake County, spoke at the California Public Utilities Commission hearing on Nov. 20, 2019. He said AT&T, which runs the county's sewer systems, went down immediately in Lake County on Oct. 26 during the PG&E power shutoffs. \"We had ... a lot of folks out there working with generators, but they weren't able to communicate with the system as it went down immediately with no backup generation. ... That really put us in a dire straits situation. It also created at least one spill that was uncontainable.\" The spill, he added, lasted several days after the power had come back on. \u003ccite>(Lindsey Moore/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>Elizabeth Echols, director of the Public Advocates Office, an independent group within CPUC, wants the commission to require wireless facilities to have 72 hours of backup power.\u003c/p>\n\u003cp>“Consumers are doing their part to prepare for outages by having backup power and keeping their cell phones charged,” she said. “Communication companies must also do their part to keep the network up and running.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"tag":"power-shutoffs","label":"Related Coverage "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>Some of the providers said they would work with the commission on exploring such a requirement — but expressed concerns.\u003c/p>\n\u003cp>“A one-size-fits-all standard does not take into account many of the feasibility and restrictions that we have in terms of guaranteeing backup power to all sites,” said Rudy Reyes, vice president of legal, public policy, and community affairs at Verizon. “But in this unprecedented era, yes, we do recognize there is a need for state action here and we would welcome technical workshops to work out exactly what that standard ought to be.”\u003c/p>\n\u003cp>Melissa Kasnitz, a lawyer at the Center for Accessible Technology who advocates on behalf of disabled populations, said she felt the telecom executives were treating the hearing the way they'd been treating the issue for years: \"with contempt.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\"They are not taking seriously their responsibilities,\" she said. \"Where they give ground, they give it grudgingly.\"\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11787724/state-regulators-push-cell-providers-to-improve-coverage-during-disasters","authors":["11310"],"programs":["news_72"],"categories":["news_8","news_13","news_248"],"tags":["news_23119","news_26983","news_19542","news_140","news_27048","news_26775","news_20294"],"featImg":"news_11787734","label":"news_72"},"news_11785039":{"type":"posts","id":"news_11785039","meta":{"index":"posts_1591205157","site":"news","id":"11785039","score":null,"sort":[1573074164000]},"guestAuthors":[],"slug":"heres-why-you-lost-cell-service-during-the-pge-power-shutoffs","title":"Here's Why You Lost Cell Service During PG&E Power Shutoffs","publishDate":1573074164,"format":"standard","headTitle":"The California Report | KQED News","labelTerm":{},"content":"\u003cp>When Justin Lane and his family prepared for the recent PG&E power shutoffs at their home in Sonoma County, they counted on using their cellphones to get emergency notifications and updates about the nearby \u003ca href=\"https://www.kqed.org/news/11782314/what-you-need-to-know-sonoma-countys-kincade-fire\" target=\"_blank\" rel=\"noopener\">Kincade Fire\u003c/a> that had erupted in their area days earlier.\u003c/p>\n\u003cp>[pullquote size='medium' align='right' citation='State Sen. Mike McGuire']'Cellphones aren't just about checking the latest Facebook status. It's about life or death. Cellphones are our lifeline during these power outages and during emergencies.'[/pullquote]But then, Lane, his wife and their two little girls found themselves in the dark on Saturday, Oct. 26 — power and communications, too. They’d relied on the emergency Nixle and SoCo alerts during the 2017 North Bay fires that devastated communities near their own, but now had no idea if they needed to evacuate or what was happening with the shutoff.\u003c/p>\n\u003cp>“This time, they were basically unusable,” Lane, 40, a home inspector from Cotati, said of the alerts — some that came in sporadically, though they couldn’t open links to read them. “You can't rely on that when you don't have internet … . It's really not a reliable means of keeping people informed anymore as much as we thought it was.”\u003c/p>\n\u003cp>What Lane and his family experienced was a problem that officials have been worrying about for years: the lack of backup power for cell towers — and no federal or state requirement that telecom companies provide it. In the wake of the power cuts, 23 members of the state’s congressional delegation have \u003ca href=\"https://protect-us.mimecast.com/s/GP5fCrkYKnfArXNVsza79w?domain=eshoo.house.gov\" target=\"_blank\" rel=\"noopener\">called\u003c/a> for a hearing into the broader communications failures, and the California Public Utilities Commission said it’s investigating.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>\u003cstrong>Cell Coverage Problems Peak Locally\u003c/strong>\u003c/p>\n\u003cp>[pullquote]Major telecom providers said they deployed backup power sources and maintained service for most of their customers.[/pullquote]In the Bay Area, the cell problems peaked on Monday Oct. 28, with 57% of towers \u003ca href=\"https://docs.fcc.gov/public/attachments/DOC-360482A1.pdf\" target=\"_blank\" rel=\"noopener\">out\u003c/a> in Marin County, 27% in Sonoma and 19% in Napa County — mostly due to power issues, according to voluntary information \u003ca href=\"https://docs.fcc.gov/public/attachments/DA-19-1073A1.pdf\" target=\"_blank\" rel=\"noopener\">submitted\u003c/a> by telecom providers to the Federal Communications Commission (FCC).\u003c/p>\n\u003cp>That happened as PG&E prepared for widespread back-to-back shutoffs — meaning that some of its customers who were already in the dark, like Lane, wouldn’t get power restored until after the second outage (his family got it back after five days).\u003c/p>\n\u003cp>The cell problems continued throughout the week. What this translated into for some people on the ground in places like Marin, Sonoma and Alameda counties: No coverage — unless they traveled to find power, no emergency notifications (including from schools about closures), or sporadic text messages coming through, though it was unclear if they were timely or dated.\u003c/p>\n\u003cp>Statewide, about 3% of towers went out during the height of the power cuts last Monday as fires raged in Northern and Southern California. FCC said the number of cell site outages didn’t necessarily correspond to the availability of wire service since providers can lean on other tools, like roaming agreements and mobile towers on wheels, to provide coverage.\u003c/p>\n\u003cfigure id=\"attachment_11785275\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11785275\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-800x606.jpg\" alt=\"A screenshot of the cell site outages on Monday, Oct. 28, 2019, in California according to data voluntary provided by telecoms companies to the Federal Communications Commission.\" width=\"800\" height=\"606\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-800x606.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-160x121.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-1020x773.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-1200x909.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut.jpg 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A screenshot of the cell site outages on Monday, Oct. 28, 2019, in California, according to data voluntarily provided by telecom companies to the Federal Communications Commission. \u003ccite>(FCC)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>California’s congressional representatives and the CPUC said the problems were nothing new, citing \u003ca href=\"https://www.cpuc.ca.gov/uploadedFiles/CPUC_Public_Website/Content/Utilities_and_Industries/Communications_-_Telecommunications_and_Broadband/Consumer_Programs/Service_Quality/StormsReport.pdf\" target=\"_blank\" rel=\"noopener\">failures\u003c/a> during the historic 2017 storms and the North Bay Fires later that year, plus last year’s Camp Fire.\u003c/p>\n\u003cp>The FCC \u003ca href=\"https://www.publicadvocates.cpuc.ca.gov/uploadedFiles/Content/Hot_Topics/R1803011%20Motion%20of%20Public%20Advocates%20Office%20for%20an%20Immediate%20Order%20Requiring%20Communications%20Providers.pdf\" target=\"_blank\" rel=\"noopener\">doesn’t require\u003c/a> wireless providers to have emergency backup power sources, nor does the CPUC, said Ana Maria Johnson, program manager at the Public Advocates Office, an independent group within the commission.\u003c/p>\n\u003cp>The duration of the several PG&E power shutoffs in October — some lasting many days — highlighted “how unprepared the utilities (telecom companies) are to ensure continuous services during these long durations of no power,” she said.\u003c/p>\n\u003cp>[pullquote size='small' align='right' citation='U.S. Cellular']'Had the power outages gone on for much longer, getting access to fuel to keep our generators running would have been a significant issue we believe.'[/pullquote] State Sen. McGuire, whose district covers the North Coast from Marin County to the Oregon border, \u003ca href=\"https://sd02.senate.ca.gov/news/2019-10-30-senator-mcguire%E2%80%99s-legislation-force-telecoms-have-backup-power-cell-sites-proves\" target=\"_blank\" rel=\"noopener\">introduced\u003c/a> a bill earlier this year to require a minimum of 48 hours of backup power at cellphone towers in high-fire-threat areas. The Legislature will take that bill up again in January.\u003c/p>\n\u003cp>McGuire said telecom executives in June assured him that what happened with the cell towers last week wouldn’t happen.\u003c/p>\n\u003cp>“Cellphones aren't just about checking the latest Facebook status. It's about life or death. Cellphones are our lifeline during these power outages and during emergencies,” McGuire said last week. “For too many years, the state and federal governments have relied on the industry to do the right thing voluntarily. And it's become crystal clear that simply asking them to voluntarily commit to backup power doesn't work.”\u003c/p>\n\u003cfigure id=\"attachment_11785298\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11785298\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-800x440.jpg\" alt=\"Screenshots of emergency notifications during the PG&E power shutoffs.\" width=\"800\" height=\"440\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-800x440.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-160x88.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-1020x560.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-1200x659.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Screenshots of emergency notifications during the PG&E power shutoffs. \u003ccite>(Miranda Leitsinger/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>CPUC spokesman Christopher Chow said the commission was investigating the problems and developing requirements for providers, but that the communications industry is arguing that the CPUC does not have the \u003ca href=\"http://docs.cpuc.ca.gov/PublishedDocs/Efile/G000/M309/K755/309755387.PDF\" target=\"_blank\" rel=\"noopener\">authority\u003c/a> to regulate them.\u003c/p>\n\u003cp>FCC Commissioner Jessica Rosenworcel \u003ca href=\"https://twitter.com/JRosenworcel/status/119028369966280704\" target=\"_blank\" rel=\"noopener\">tweeted\u003c/a> that the federal agency also needed to investigate the cell tower failures in California.\u003c/p>\n\u003cp>“When it does it needs to reckon with how rolling back regulations and not requiring backup power have made it harder to reach out in disaster,” she said Friday.\u003c/p>\n\u003cp>The FCC didn’t respond to a KQED request for comment about whether it was considering requiring such a backup in the future.\u003c/p>\n\u003cp>\u003cstrong>Telecoms Scramble for Backup Power\u003c/strong>\u003c/p>\n\u003cp>Telecom providers told KQED they deployed backup power sources like fixed and permanent generators that ran off fuel, plus batteries, in some areas during the shutoffs.\u003c/p>\n\u003cp>[pullquote size='small' align='right' citation='Justin Lane, 40, of Cotati']'I don't see how they can fix it. The cellphone companies rely on the same power for the most part that we do. And if they're out for an extended amount of time, then I'm expecting this to happen again.'[/pullquote] AT&T, Sprint, T-Mobile, U.S. Cellular and Verizon said they maintained service for most of their customers.\u003c/p>\n\u003cp>T-Mobile said some of its customers in Sonoma, Contra Costa, Alameda and Marin counties may have had issues with its service. Sprint said a number of sites may have experienced disruptions, but that “our teams refueled generators that were in use as quickly as possible.”\u003c/p>\n\u003cp>U.S. Cellular, which had nine cell towers impacted at the peak of the shutoff, said its customers in Humboldt, Lake, Mendocino and Plumas counties were most impacted.\u003c/p>\n\u003cp>“The utility shutdown was so unexpectedly widespread that most of our network had to rely on backup power at some point in time and we did not have enough power sources to cover all of our cell sites,” the company said Tuesday in a statement. “Had the power outages gone on for much longer, getting access to fuel to keep our generators running would have been a significant issue we believe.”\u003c/p>\n\u003cp>[aside tag='power-shutoffs' label='Related Coverage']AT&T said it dispatched hundreds of additional generators and technicians from across the country before the power cuts and did have some equipment get damaged in the Kincade Fire. During the shutoffs, T-Mobile said it deployed (and refueled) generators to more than 260 sites, and Verizon said it had generators and backup batteries at the majority of its cell towers — though \"discrete areas\" of its network would \"experience service disruption or degradation\" due to topographical and other technological constraints.\u003c/p>\n\u003cp>Though most cell towers have some type of backup, McGuire said, “Here's what we know: It's not sufficient.”\u003c/p>\n\u003cp>For cell customers, the telecom providers plans' and backups don’t provide much comfort.\u003c/p>\n\u003cp>Lane, a Verizon customer, said that, moving forward, he was going to “brace for the worst.”\u003c/p>\n\u003cp>“I don't see how they can fix it,” he added. “The cellphone companies rely on the same power for the most part that we do. And if they're out for an extended amount of time, then I'm expecting this to happen again.”\u003c/p>\n\u003cp>\u003cem>KQED News' Peter Jon Shuler contributed to this report.\u003c/em>\u003c/p>\n\u003cp>\u003cem>Did you have trouble with your cellphone service? Share your story with the reporter: mleitsinger@kqed.org\u003c/em>\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n","blocks":[],"excerpt":"The lack of backup power for cell towers — and no federal or state requirement that telecom companies provide it — is a problem officials have been worrying about for years.","status":"publish","parent":0,"modified":1573158956,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":34,"wordCount":1455},"headData":{"title":"Here's Why You Lost Cell Service During PG&E Power Shutoffs | KQED","description":"The lack of backup power for cell towers — and no federal or state requirement that telecom companies provide it — is a problem officials have been worrying about for years.","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Here's Why You Lost Cell Service During PG&E Power Shutoffs","datePublished":"2019-11-06T21:02:44.000Z","dateModified":"2019-11-07T20:35:56.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11785039 https://ww2.kqed.org/news/?p=11785039","disqusUrl":"https://ww2.kqed.org/news/2019/11/06/heres-why-you-lost-cell-service-during-the-pge-power-shutoffs/","disqusTitle":"Here's Why You Lost Cell Service During PG&E Power Shutoffs","source":"News","sourceUrl":"https://www.kqed.org/news/","path":"/news/11785039/heres-why-you-lost-cell-service-during-the-pge-power-shutoffs","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>When Justin Lane and his family prepared for the recent PG&E power shutoffs at their home in Sonoma County, they counted on using their cellphones to get emergency notifications and updates about the nearby \u003ca href=\"https://www.kqed.org/news/11782314/what-you-need-to-know-sonoma-countys-kincade-fire\" target=\"_blank\" rel=\"noopener\">Kincade Fire\u003c/a> that had erupted in their area days earlier.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'Cellphones aren't just about checking the latest Facebook status. It's about life or death. Cellphones are our lifeline during these power outages and during emergencies.'","name":"pullquote","attributes":{"named":{"size":"medium","align":"right","citation":"State Sen. Mike McGuire","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>But then, Lane, his wife and their two little girls found themselves in the dark on Saturday, Oct. 26 — power and communications, too. They’d relied on the emergency Nixle and SoCo alerts during the 2017 North Bay fires that devastated communities near their own, but now had no idea if they needed to evacuate or what was happening with the shutoff.\u003c/p>\n\u003cp>“This time, they were basically unusable,” Lane, 40, a home inspector from Cotati, said of the alerts — some that came in sporadically, though they couldn’t open links to read them. “You can't rely on that when you don't have internet … . It's really not a reliable means of keeping people informed anymore as much as we thought it was.”\u003c/p>\n\u003cp>What Lane and his family experienced was a problem that officials have been worrying about for years: the lack of backup power for cell towers — and no federal or state requirement that telecom companies provide it. In the wake of the power cuts, 23 members of the state’s congressional delegation have \u003ca href=\"https://protect-us.mimecast.com/s/GP5fCrkYKnfArXNVsza79w?domain=eshoo.house.gov\" target=\"_blank\" rel=\"noopener\">called\u003c/a> for a hearing into the broader communications failures, and the California Public Utilities Commission said it’s investigating.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>\u003cstrong>Cell Coverage Problems Peak Locally\u003c/strong>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"Major telecom providers said they deployed backup power sources and maintained service for most of their customers.","name":"pullquote","attributes":{"named":{"label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>In the Bay Area, the cell problems peaked on Monday Oct. 28, with 57% of towers \u003ca href=\"https://docs.fcc.gov/public/attachments/DOC-360482A1.pdf\" target=\"_blank\" rel=\"noopener\">out\u003c/a> in Marin County, 27% in Sonoma and 19% in Napa County — mostly due to power issues, according to voluntary information \u003ca href=\"https://docs.fcc.gov/public/attachments/DA-19-1073A1.pdf\" target=\"_blank\" rel=\"noopener\">submitted\u003c/a> by telecom providers to the Federal Communications Commission (FCC).\u003c/p>\n\u003cp>That happened as PG&E prepared for widespread back-to-back shutoffs — meaning that some of its customers who were already in the dark, like Lane, wouldn’t get power restored until after the second outage (his family got it back after five days).\u003c/p>\n\u003cp>The cell problems continued throughout the week. What this translated into for some people on the ground in places like Marin, Sonoma and Alameda counties: No coverage — unless they traveled to find power, no emergency notifications (including from schools about closures), or sporadic text messages coming through, though it was unclear if they were timely or dated.\u003c/p>\n\u003cp>Statewide, about 3% of towers went out during the height of the power cuts last Monday as fires raged in Northern and Southern California. FCC said the number of cell site outages didn’t necessarily correspond to the availability of wire service since providers can lean on other tools, like roaming agreements and mobile towers on wheels, to provide coverage.\u003c/p>\n\u003cfigure id=\"attachment_11785275\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11785275\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-800x606.jpg\" alt=\"A screenshot of the cell site outages on Monday, Oct. 28, 2019, in California according to data voluntary provided by telecoms companies to the Federal Communications Commission.\" width=\"800\" height=\"606\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-800x606.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-160x121.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-1020x773.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut-1200x909.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_Screen-Shot-2019-11-06-at-11.33.18-AM-qut.jpg 1254w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">A screenshot of the cell site outages on Monday, Oct. 28, 2019, in California, according to data voluntarily provided by telecom companies to the Federal Communications Commission. \u003ccite>(FCC)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>California’s congressional representatives and the CPUC said the problems were nothing new, citing \u003ca href=\"https://www.cpuc.ca.gov/uploadedFiles/CPUC_Public_Website/Content/Utilities_and_Industries/Communications_-_Telecommunications_and_Broadband/Consumer_Programs/Service_Quality/StormsReport.pdf\" target=\"_blank\" rel=\"noopener\">failures\u003c/a> during the historic 2017 storms and the North Bay Fires later that year, plus last year’s Camp Fire.\u003c/p>\n\u003cp>The FCC \u003ca href=\"https://www.publicadvocates.cpuc.ca.gov/uploadedFiles/Content/Hot_Topics/R1803011%20Motion%20of%20Public%20Advocates%20Office%20for%20an%20Immediate%20Order%20Requiring%20Communications%20Providers.pdf\" target=\"_blank\" rel=\"noopener\">doesn’t require\u003c/a> wireless providers to have emergency backup power sources, nor does the CPUC, said Ana Maria Johnson, program manager at the Public Advocates Office, an independent group within the commission.\u003c/p>\n\u003cp>The duration of the several PG&E power shutoffs in October — some lasting many days — highlighted “how unprepared the utilities (telecom companies) are to ensure continuous services during these long durations of no power,” she said.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'Had the power outages gone on for much longer, getting access to fuel to keep our generators running would have been a significant issue we believe.'","name":"pullquote","attributes":{"named":{"size":"small","align":"right","citation":"U.S. Cellular","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp> State Sen. McGuire, whose district covers the North Coast from Marin County to the Oregon border, \u003ca href=\"https://sd02.senate.ca.gov/news/2019-10-30-senator-mcguire%E2%80%99s-legislation-force-telecoms-have-backup-power-cell-sites-proves\" target=\"_blank\" rel=\"noopener\">introduced\u003c/a> a bill earlier this year to require a minimum of 48 hours of backup power at cellphone towers in high-fire-threat areas. The Legislature will take that bill up again in January.\u003c/p>\n\u003cp>McGuire said telecom executives in June assured him that what happened with the cell towers last week wouldn’t happen.\u003c/p>\n\u003cp>“Cellphones aren't just about checking the latest Facebook status. It's about life or death. Cellphones are our lifeline during these power outages and during emergencies,” McGuire said last week. “For too many years, the state and federal governments have relied on the industry to do the right thing voluntarily. And it's become crystal clear that simply asking them to voluntarily commit to backup power doesn't work.”\u003c/p>\n\u003cfigure id=\"attachment_11785298\" class=\"wp-caption alignnone\" style=\"max-width: 800px\">\u003cimg class=\"size-medium wp-image-11785298\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-800x440.jpg\" alt=\"Screenshots of emergency notifications during the PG&E power shutoffs.\" width=\"800\" height=\"440\" srcset=\"https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-800x440.jpg 800w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-160x88.jpg 160w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-1020x560.jpg 1020w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut-1200x659.jpg 1200w, https://ww2.kqed.org/app/uploads/sites/10/2019/11/11062019_emergency-alerts-qut.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\">\u003cfigcaption class=\"wp-caption-text\">Screenshots of emergency notifications during the PG&E power shutoffs. \u003ccite>(Miranda Leitsinger/KQED)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>CPUC spokesman Christopher Chow said the commission was investigating the problems and developing requirements for providers, but that the communications industry is arguing that the CPUC does not have the \u003ca href=\"http://docs.cpuc.ca.gov/PublishedDocs/Efile/G000/M309/K755/309755387.PDF\" target=\"_blank\" rel=\"noopener\">authority\u003c/a> to regulate them.\u003c/p>\n\u003cp>FCC Commissioner Jessica Rosenworcel \u003ca href=\"https://twitter.com/JRosenworcel/status/119028369966280704\" target=\"_blank\" rel=\"noopener\">tweeted\u003c/a> that the federal agency also needed to investigate the cell tower failures in California.\u003c/p>\n\u003cp>“When it does it needs to reckon with how rolling back regulations and not requiring backup power have made it harder to reach out in disaster,” she said Friday.\u003c/p>\n\u003cp>The FCC didn’t respond to a KQED request for comment about whether it was considering requiring such a backup in the future.\u003c/p>\n\u003cp>\u003cstrong>Telecoms Scramble for Backup Power\u003c/strong>\u003c/p>\n\u003cp>Telecom providers told KQED they deployed backup power sources like fixed and permanent generators that ran off fuel, plus batteries, in some areas during the shutoffs.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"'I don't see how they can fix it. The cellphone companies rely on the same power for the most part that we do. And if they're out for an extended amount of time, then I'm expecting this to happen again.'","name":"pullquote","attributes":{"named":{"size":"small","align":"right","citation":"Justin Lane, 40, of Cotati","label":""},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp> AT&T, Sprint, T-Mobile, U.S. Cellular and Verizon said they maintained service for most of their customers.\u003c/p>\n\u003cp>T-Mobile said some of its customers in Sonoma, Contra Costa, Alameda and Marin counties may have had issues with its service. Sprint said a number of sites may have experienced disruptions, but that “our teams refueled generators that were in use as quickly as possible.”\u003c/p>\n\u003cp>U.S. Cellular, which had nine cell towers impacted at the peak of the shutoff, said its customers in Humboldt, Lake, Mendocino and Plumas counties were most impacted.\u003c/p>\n\u003cp>“The utility shutdown was so unexpectedly widespread that most of our network had to rely on backup power at some point in time and we did not have enough power sources to cover all of our cell sites,” the company said Tuesday in a statement. “Had the power outages gone on for much longer, getting access to fuel to keep our generators running would have been a significant issue we believe.”\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"aside","attributes":{"named":{"tag":"power-shutoffs","label":"Related Coverage "},"numeric":[]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>AT&T said it dispatched hundreds of additional generators and technicians from across the country before the power cuts and did have some equipment get damaged in the Kincade Fire. During the shutoffs, T-Mobile said it deployed (and refueled) generators to more than 260 sites, and Verizon said it had generators and backup batteries at the majority of its cell towers — though \"discrete areas\" of its network would \"experience service disruption or degradation\" due to topographical and other technological constraints.\u003c/p>\n\u003cp>Though most cell towers have some type of backup, McGuire said, “Here's what we know: It's not sufficient.”\u003c/p>\n\u003cp>For cell customers, the telecom providers plans' and backups don’t provide much comfort.\u003c/p>\n\u003cp>Lane, a Verizon customer, said that, moving forward, he was going to “brace for the worst.”\u003c/p>\n\u003cp>“I don't see how they can fix it,” he added. “The cellphone companies rely on the same power for the most part that we do. And if they're out for an extended amount of time, then I'm expecting this to happen again.”\u003c/p>\n\u003cp>\u003cem>KQED News' Peter Jon Shuler contributed to this report.\u003c/em>\u003c/p>\n\u003cp>\u003cem>Did you have trouble with your cellphone service? Share your story with the reporter: mleitsinger@kqed.org\u003c/em>\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11785039/heres-why-you-lost-cell-service-during-the-pge-power-shutoffs","authors":["11310"],"programs":["news_72"],"categories":["news_8","news_13","news_356","news_248"],"tags":["news_23119","news_26983","news_5788","news_26914","news_140","news_26802","news_25816","news_23105","news_23106","news_17041","news_20294"],"featImg":"news_11785286","label":"source_news_11785039"},"news_11675273":{"type":"posts","id":"news_11675273","meta":{"index":"posts_1591205157","site":"news","id":"11675273","score":null,"sort":[1529112699000]},"guestAuthors":[],"slug":"san-francisco-mayor-elect-london-breed-tech-developments-and-what-truth-sounds-like","title":"San Francisco Mayor-elect London Breed, Tech Developments and 'What Truth Sounds Like'","publishDate":1529112699,"format":"video","headTitle":"KQED Newsroom | KQED News","labelTerm":{"term":7052,"site":"news"},"content":"\u003cp>\u003cstrong>San Francisco Mayor-elect London Breed\u003c/strong>\u003cbr>\nThis week, London Breed made history when she became the first African-American woman to become mayor of San Francisco. She narrowly prevailed against Mark Leno, the first openly gay man elected to the California State Senate. A native of San Francisco, Breed was elected to the San Francisco Board of Supervisors in 2012. She sat down with KQED Senior Editor of Politics and Government Scott Shafer to talk about her historic victory and top priorities.\u003c/p>\n\u003cp>\u003cstrong>Tech Developments\u003c/strong>\u003cbr>\nA federal judge this week approved a merger between AT&T and Time Warner. The Justice Department had sued in November to block the merger, saying that it would lead to unfair competition and higher prices for consumers. Also this week, electric car maker Tesla said it would slash 9 percent of its workforce in a bid to be profitable, while rules adopted by the Obama administration on net neutrality ended.\u003cbr>\n\u003cspan style=\"font-weight: 400\">Guests:\u003c/span>\u003c/p>\n\u003cul>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Jeremy C. Owens, Tech Editor and San Francisco Bureau Chief, MarketWatch\u003c/span>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Ina Fried, Chief Technology Correspondent, Axios\u003c/span>\u003c/li>\n\u003c/ul>\n\u003cp>\u003cstrong>Michael Eric Dyson’s \u003cem>What Truth Sounds Like \u003c/em>\u003c/strong>\u003cbr>\nBefore he was assassinated in 1968, former Democratic presidential candidate and U.S. Attorney General Robert F. Kennedy was an early champion of the civil rights movement. He was instrumental in the passage of the Civil Rights Act of 1964 that ended segregation in the U.S. But his thinking on race evolved further after a challenging meeting with author James Baldwin and other leading African-American activists. In a new book, What Truth Sounds Like, Georgetown University sociologist Michael Eric Dyson chronicles that fateful meeting and how that conversation continues 50 years later.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\u003cp>\u003c/p>\n","blocks":[],"excerpt":"SF Mayor-elect London Breed shares her priorities, a discussion on tech and Michael Eric Dyson's new book on race relations","status":"publish","parent":0,"modified":1529209343,"stats":{"hasAudio":false,"hasVideo":false,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":5,"wordCount":279},"headData":{"title":"San Francisco Mayor-elect London Breed, Tech Developments and 'What Truth Sounds Like' | KQED","description":"SF Mayor-elect London Breed shares her priorities, a discussion on tech and Michael Eric Dyson's new book on race relations","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"San Francisco Mayor-elect London Breed, Tech Developments and 'What Truth Sounds Like'","datePublished":"2018-06-16T01:31:39.000Z","dateModified":"2018-06-17T04:22:23.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11675273 https://ww2.kqed.org/news/?p=11675273","disqusUrl":"https://ww2.kqed.org/news/2018/06/15/san-francisco-mayor-elect-london-breed-tech-developments-and-what-truth-sounds-like/","disqusTitle":"San Francisco Mayor-elect London Breed, Tech Developments and 'What Truth Sounds Like'","videoEmbed":"https://youtu.be/OA0jsDLeOzo","path":"/news/11675273/san-francisco-mayor-elect-london-breed-tech-developments-and-what-truth-sounds-like","audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>\u003cstrong>San Francisco Mayor-elect London Breed\u003c/strong>\u003cbr>\nThis week, London Breed made history when she became the first African-American woman to become mayor of San Francisco. She narrowly prevailed against Mark Leno, the first openly gay man elected to the California State Senate. A native of San Francisco, Breed was elected to the San Francisco Board of Supervisors in 2012. She sat down with KQED Senior Editor of Politics and Government Scott Shafer to talk about her historic victory and top priorities.\u003c/p>\n\u003cp>\u003cstrong>Tech Developments\u003c/strong>\u003cbr>\nA federal judge this week approved a merger between AT&T and Time Warner. The Justice Department had sued in November to block the merger, saying that it would lead to unfair competition and higher prices for consumers. Also this week, electric car maker Tesla said it would slash 9 percent of its workforce in a bid to be profitable, while rules adopted by the Obama administration on net neutrality ended.\u003cbr>\n\u003cspan style=\"font-weight: 400\">Guests:\u003c/span>\u003c/p>\n\u003cul>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Jeremy C. Owens, Tech Editor and San Francisco Bureau Chief, MarketWatch\u003c/span>\u003c/li>\n\u003cli style=\"font-weight: 400\">\u003cspan style=\"font-weight: 400\">Ina Fried, Chief Technology Correspondent, Axios\u003c/span>\u003c/li>\n\u003c/ul>\n\u003cp>\u003cstrong>Michael Eric Dyson’s \u003cem>What Truth Sounds Like \u003c/em>\u003c/strong>\u003cbr>\nBefore he was assassinated in 1968, former Democratic presidential candidate and U.S. Attorney General Robert F. Kennedy was an early champion of the civil rights movement. He was instrumental in the passage of the Civil Rights Act of 1964 that ended segregation in the U.S. But his thinking on race evolved further after a challenging meeting with author James Baldwin and other leading African-American activists. In a new book, What Truth Sounds Like, Georgetown University sociologist Michael Eric Dyson chronicles that fateful meeting and how that conversation continues 50 years later.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\u003cp>\u003c/p>\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11675273/san-francisco-mayor-elect-london-breed-tech-developments-and-what-truth-sounds-like","authors":["236"],"programs":["news_7052"],"categories":["news_8"],"tags":["news_23119","news_4750","news_4593","news_20052","news_19177","news_6931","news_17748","news_38","news_57"],"featImg":"news_11675283","label":"news_7052"},"news_11665625":{"type":"posts","id":"news_11665625","meta":{"index":"posts_1591205157","site":"news","id":"11665625","score":null,"sort":[1525212692000]},"guestAuthors":[],"slug":"virtual-worlds-reassessing-our-tech-predictions-25-years-later","title":"Virtual Worlds: Reassessing Our Tech Predictions 25 Years Later","publishDate":1525212692,"format":"audio","headTitle":"Reassessing Our Relationship With Technology | KQED News","labelTerm":{"term":23073,"site":"news"},"content":"\u003cp>In 1993, AT&T ran a series of advertisements that predicted a future where technology would grant us all sorts of conveniences. The ads show a world with cars that display digital maps, telephones that stream live videos and kiosks where you can buy concert tickets.\u003c/p>\n\u003cp>There's even a kicker that says someday, maybe soon, we'll even have the ability to send a fax from the beach. All of these utopian dreams unfold over an upbeat soundtrack, and every ad ends with the narrator saying \"you will.\"\u003c/p>\n\u003cp>[youtube https://www.youtube.com/watch?v=4PJcABbtvtA]\u003c/p>\n\u003cp>Almost every promise in those ads has come true, but not exactly in the way AT&T predicted. While AT&T might have shown us these possibilities, it was not the company that brought many of these technologies to the market. And the predictions AT&T made are all slightly askew.\u003c/p>\n\u003cp>The ads show people buying concert tickets from an ATM machine, making video calls from a pay phone and sending their beach messages through a fax. It was a vision of the future projected on the technological apparatuses of the early 1990s.\u003c/p>\n\u003cp>[ad fullwidth]\u003c/p>\n\u003cp>The 1993 AT&T ads served as a starting point for a story KQED reporter Peter Jon Shuler was working on at the time. His piece was about how emerging technological innovations were shaping work and allowing people to work anytime, anywhere. “Telecommuting” was the buzzword back then. Shuler's story was part of a five-part series about the emerging “virtual world.”\u003c/p>\n\u003cp>Shuler introduces his story with AT&T's promise that one day we would \"fax from the beach.\"\u003c/p>\n\u003cp>“The implied promise is that the new technology will free us from the bounds that constrain us,\" Shuler wrote. \"Lock the doors and head for the beach.”\u003c/p>\n\u003cp>That line has more than a tinge of sarcasm in the radio story. You can tell he was far from convinced.\u003c/p>\n\u003cp>Shuler said that back then he felt like emerging technologies were creating an environment where everyone, including him, was expected to do more — to always be on and available.\u003c/p>\n\u003cp>“I was feeling harried and miserable and overworked and stressed, and so I started to explore this topic,” he said.\u003c/p>\n\u003cp>\u003cstrong>The Old and the New\u003c/strong>\u003c/p>\n\u003cp>As a newly hired Silicon Valley reporter at KQED, one of my goals is to give some perspective on how internet companies here are shaping the region and our society at large. To do that, I wanted to get some perspective on what things were like here in the early days of the internet. I immediately searched for Shuler, who has been reporting on the Valley for more than 25 years.\u003c/p>\n\u003cp>Shuler directed me to a digitized archive where he'd uploaded some of the stories he produced as the internet was just beginning to take off. I asked him what it was like to listen to those pieces today, and Shuler said he was struck by how optimistic and generally uncritical he and others seemed of the “brave new world of new technology” emerging around them.\u003c/p>\n\u003cfigure id=\"attachment_11665510\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg class=\"size-full wp-image-11665510\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/04/Stanford-Protest_preview-e1525199490391.jpeg\" alt=\"\" width=\"1920\" height=\"1304\">\u003cfigcaption class=\"wp-caption-text\">A young Peter Jon Shuler interviews a protestor on the Stanford campus back in the 1990s. \u003ccite>(Paul Sakuma)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>That is not the case with the stories Shuler produced for KQED’s series on \"virtual worlds,\" particularly the one about technology and work. That piece has holds even more resonance today. “Everything the sources said in the piece was true then,” Shuler said, “and it is even more true now.”\u003c/p>\n\u003cp>It has been 25 years since Shuler filed his story, which he titled \"Techno Slaves.\" As part of a new series that examines our current relationship with technology, we decided to take a look back at Shuler's reporting and check in with those people he interviewed a quarter century ago.\u003c/p>\n\u003cp>\u003cstrong>Pondering the Digital Chain\u003c/strong>\u003c/p>\n\u003cp>The first person I got in touch with from Shuler's story was Maureen Glancy. At the time Shuler interviewed her, she was a professor at San Jose State University. Back then, Glancy described feeling terrorized by all the little flashing red lights on her new office phone messaging system. Each one was a voicemail that she would be forced to deal with. Today, Glancy has retired from SJSU and gone on to teach children and adults how to make Renaissance-period handicrafts.\u003c/p>\n\u003cp>As you can probably deduce from her hobby choice, Glancy isn't impressed by the track technology has taken over the years. She told me that because of smartphones, we are always available, always on call. She said “the chain” is never unbroken. The chain. That’s the same metaphor Shuler used in his story.\u003c/p>\n\u003cp>“We find ourselves encumbered by a ponderous digital chain that binds us to the workplace wherever we go,\" he wrote.\u003c/p>\n\u003cp>Glancy told me that if she closes her eyes, she can still see those little, red lights blinking away on her office answering machine, each one a task demanding her attention.\u003c/p>\n\u003cp>The second source in Shuler's story is a man named Jeff Johnson, who was described as a computer interface expert and chairman of Computer Professionals for Social Responsibility. Johnson, like many of the sources in the story, was worried that emerging technology was not giving us more free time, but just increasing the expectation that we get more done faster.\u003c/p>\n\u003cp>Johnson now teachers computer science at the University of San Francisco. When I played the old story for him, he laughed. “We were savvy in a way at that time, but still kind of naive,” Johnson said.\u003c/p>\n\u003cp>Back in the mid-1990s, Johnson’s big worry was that major companies would take over the internet and turn it into an information network predicated on shoving ads at people and encouraging them to buy everything online. Johnson wrote about these fears in an article titled \"\u003ca href=\"http://cpsr.org/prevsite/program/nii/hell.html/\" target=\"_blank\" rel=\"noopener\">The Information Highway From Hell: A Worst Case Scenario\u003c/a>.\"\u003c/p>\n\u003cp>For a live scene with some of the newest gadgetry on display, Shuler visited the office of a Dan Shafer, a “power user” of the latest technologies. Shafer had such cutting-edge technology as a Mac Quadra and a \"cellular\" phone.\u003c/p>\n\u003cp>After Shuler interviewed him in 1993, Shafer continued to write about technology, but he also became the “spiritual teacher in residence” at Unity Monterey Bay. I found Shafer's Facebook page, which was still up even though Shafer had passed away about a year ago.\u003c/p>\n\u003cp>Through Shafer's old church, I got in touch with his widow, who was pleased and shocked I had tracked her down. She thanked me for calling and asked me to send Shuler's story so she could hear her deceased husband’s voice. This doesn't have anything to do with the story, but it was a touching reminder of the power of audio to preserve a moment, or in this case, a person in time.\u003c/p>\n\u003cp>\u003cstrong>Deus Ex Machina\u003c/strong>\u003c/p>\n\u003cp>The last source in Shuler's story is Paul Saffo. He was, and still is, a “technology forecaster.” He's a professor at Stanford University School of Engineering. Back then, Saffo was skeptical about some of the utopian promises being attached to the internet and computing, especially as it related to work.\u003c/p>\n\u003cp>“The danger is that we will allow the anytime, anyplace office to become the every time, everyplace office,\" Saffo told Shuler.\u003c/p>\n\u003cp>When I spoke with Saffo, he described the '90s as a period of unbridled optimism about technology. But he wasn't surprised by the sentiment. He said it followed a typical pattern.\u003c/p>\n\u003cp>“When new technology arrives, inevitably we approach it with naive optimism,” Saffo said. “It is going to be the thing that solves all of our problems, cures the common cold and brings in world peace. That’s exactly how everybody looked at the worldwide web and what we now call social media.\"\u003c/p>\n\u003cp>Saffo still has an admiration of computers and the internet. He fondly recalls his college days of playing on Harvard's big mainframe computer and hacking telephones or \"phone freaking.\" But unlike 1993, Saffo says it is now far less fashionable to be so optimistic about technology. He believes we need to be wary of the dangers of our digital creations.\u003c/p>\n\u003cp>\"As Heraclitus put it so nicely a couple of millennia ago, nothing new comes into our lives without a hidden curse,\" Saffo said. \"And the more powerful the thing is, the more subtle the curse.\"\u003c/p>\n\u003cp>[ad floatright]\u003c/p>\n\u003cp>Over the last 25 years, we have unleashed things far more powerful than a fax machine you can take to the beach, a pay phone with a video screen or an ATM where you can buy concert tickets. By Heraclitus's logic, the curses today will be far more subtle than those of Shuler's time.\u003c/p>\n\n","blocks":[],"excerpt":"In 1993, KQED's Silicon Valley reporter Peter Jon Shuler explored how technology was pushing us to work anytime, anywhere. Today we explore what it means to be a \"techno slave\" as part of our series Virtual Worlds: 25 Years Later","status":"publish","parent":0,"modified":1525306076,"stats":{"hasAudio":false,"hasVideo":true,"hasChartOrMap":false,"iframeSrcs":[],"hasGoogleForm":false,"hasGallery":false,"hasHearkenModule":false,"hasPolis":false,"paragraphCount":37,"wordCount":1504},"headData":{"title":"Virtual Worlds: Reassessing Our Tech Predictions 25 Years Later | KQED","description":"In 1993, KQED's Silicon Valley reporter Peter Jon Shuler explored how technology was pushing us to work anytime, anywhere. Today we explore what it means to be a "techno slave" as part of our series Virtual Worlds: 25 Years Later","ogTitle":"","ogDescription":"","ogImgId":"","twTitle":"","twDescription":"","twImgId":"","schema":{"@context":"http://schema.org","@type":"NewsArticle","headline":"Virtual Worlds: Reassessing Our Tech Predictions 25 Years Later","datePublished":"2018-05-01T22:11:32.000Z","dateModified":"2018-05-03T00:07:56.000Z","image":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png","isAccessibleForFree":"Y","publisher":{"@type":"NewsMediaOrganization","@id":"https://www.kqed.org/#organization","name":"KQED","url":"https://www.kqed.org","logo":"https://cdn.kqed.org/wp-content/uploads/2020/02/KQED-OG-Image@1x.png"}}},"disqusIdentifier":"11665625 https://ww2.kqed.org/news/?p=11665625","disqusUrl":"https://ww2.kqed.org/news/2018/05/01/virtual-worlds-reassessing-our-tech-predictions-25-years-later/","disqusTitle":"Virtual Worlds: Reassessing Our Tech Predictions 25 Years Later","audioUrl":"https://www.kqed.org/.stream/anon/radio/RDnews/2018/05/HarnettFlashbackTechnoSlaves.mp3","path":"/news/11665625/virtual-worlds-reassessing-our-tech-predictions-25-years-later","audioDuration":420000,"audioTrackLength":null,"parsedContent":[{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003cp>In 1993, AT&T ran a series of advertisements that predicted a future where technology would grant us all sorts of conveniences. The ads show a world with cars that display digital maps, telephones that stream live videos and kiosks where you can buy concert tickets.\u003c/p>\n\u003cp>There's even a kicker that says someday, maybe soon, we'll even have the ability to send a fax from the beach. All of these utopian dreams unfold over an upbeat soundtrack, and every ad ends with the narrator saying \"you will.\"\u003c/p>\n\u003cp>\u003c/p>\u003cp>\u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutube'>\n \u003cspan class='utils-parseShortcode-shortcodes-__youtubeShortcode__embedYoutubeInside'>\n \u003ciframe\n loading='lazy'\n class='utils-parseShortcode-shortcodes-__youtubeShortcode__youtubePlayer'\n type='text/html'\n src='//www.youtube.com/embed/4PJcABbtvtA'\n title='//www.youtube.com/embed/4PJcABbtvtA'\n allowfullscreen='true'\n style='border:0;'>\u003c/iframe>\n \u003c/span>\n \u003c/span>\u003c/p>\u003cp>\u003c/p>\n\u003cp>Almost every promise in those ads has come true, but not exactly in the way AT&T predicted. While AT&T might have shown us these possibilities, it was not the company that brought many of these technologies to the market. And the predictions AT&T made are all slightly askew.\u003c/p>\n\u003cp>The ads show people buying concert tickets from an ATM machine, making video calls from a pay phone and sending their beach messages through a fax. It was a vision of the future projected on the technological apparatuses of the early 1990s.\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"fullwidth"},"numeric":["fullwidth"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>The 1993 AT&T ads served as a starting point for a story KQED reporter Peter Jon Shuler was working on at the time. His piece was about how emerging technological innovations were shaping work and allowing people to work anytime, anywhere. “Telecommuting” was the buzzword back then. Shuler's story was part of a five-part series about the emerging “virtual world.”\u003c/p>\n\u003cp>Shuler introduces his story with AT&T's promise that one day we would \"fax from the beach.\"\u003c/p>\n\u003cp>“The implied promise is that the new technology will free us from the bounds that constrain us,\" Shuler wrote. \"Lock the doors and head for the beach.”\u003c/p>\n\u003cp>That line has more than a tinge of sarcasm in the radio story. You can tell he was far from convinced.\u003c/p>\n\u003cp>Shuler said that back then he felt like emerging technologies were creating an environment where everyone, including him, was expected to do more — to always be on and available.\u003c/p>\n\u003cp>“I was feeling harried and miserable and overworked and stressed, and so I started to explore this topic,” he said.\u003c/p>\n\u003cp>\u003cstrong>The Old and the New\u003c/strong>\u003c/p>\n\u003cp>As a newly hired Silicon Valley reporter at KQED, one of my goals is to give some perspective on how internet companies here are shaping the region and our society at large. To do that, I wanted to get some perspective on what things were like here in the early days of the internet. I immediately searched for Shuler, who has been reporting on the Valley for more than 25 years.\u003c/p>\n\u003cp>Shuler directed me to a digitized archive where he'd uploaded some of the stories he produced as the internet was just beginning to take off. I asked him what it was like to listen to those pieces today, and Shuler said he was struck by how optimistic and generally uncritical he and others seemed of the “brave new world of new technology” emerging around them.\u003c/p>\n\u003cfigure id=\"attachment_11665510\" class=\"wp-caption aligncenter\" style=\"max-width: 1920px\">\u003cimg class=\"size-full wp-image-11665510\" src=\"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/04/Stanford-Protest_preview-e1525199490391.jpeg\" alt=\"\" width=\"1920\" height=\"1304\">\u003cfigcaption class=\"wp-caption-text\">A young Peter Jon Shuler interviews a protestor on the Stanford campus back in the 1990s. \u003ccite>(Paul Sakuma)\u003c/cite>\u003c/figcaption>\u003c/figure>\n\u003cp>That is not the case with the stories Shuler produced for KQED’s series on \"virtual worlds,\" particularly the one about technology and work. That piece has holds even more resonance today. “Everything the sources said in the piece was true then,” Shuler said, “and it is even more true now.”\u003c/p>\n\u003cp>It has been 25 years since Shuler filed his story, which he titled \"Techno Slaves.\" As part of a new series that examines our current relationship with technology, we decided to take a look back at Shuler's reporting and check in with those people he interviewed a quarter century ago.\u003c/p>\n\u003cp>\u003cstrong>Pondering the Digital Chain\u003c/strong>\u003c/p>\n\u003cp>The first person I got in touch with from Shuler's story was Maureen Glancy. At the time Shuler interviewed her, she was a professor at San Jose State University. Back then, Glancy described feeling terrorized by all the little flashing red lights on her new office phone messaging system. Each one was a voicemail that she would be forced to deal with. Today, Glancy has retired from SJSU and gone on to teach children and adults how to make Renaissance-period handicrafts.\u003c/p>\n\u003cp>As you can probably deduce from her hobby choice, Glancy isn't impressed by the track technology has taken over the years. She told me that because of smartphones, we are always available, always on call. She said “the chain” is never unbroken. The chain. That’s the same metaphor Shuler used in his story.\u003c/p>\n\u003cp>“We find ourselves encumbered by a ponderous digital chain that binds us to the workplace wherever we go,\" he wrote.\u003c/p>\n\u003cp>Glancy told me that if she closes her eyes, she can still see those little, red lights blinking away on her office answering machine, each one a task demanding her attention.\u003c/p>\n\u003cp>The second source in Shuler's story is a man named Jeff Johnson, who was described as a computer interface expert and chairman of Computer Professionals for Social Responsibility. Johnson, like many of the sources in the story, was worried that emerging technology was not giving us more free time, but just increasing the expectation that we get more done faster.\u003c/p>\n\u003cp>Johnson now teachers computer science at the University of San Francisco. When I played the old story for him, he laughed. “We were savvy in a way at that time, but still kind of naive,” Johnson said.\u003c/p>\n\u003cp>Back in the mid-1990s, Johnson’s big worry was that major companies would take over the internet and turn it into an information network predicated on shoving ads at people and encouraging them to buy everything online. Johnson wrote about these fears in an article titled \"\u003ca href=\"http://cpsr.org/prevsite/program/nii/hell.html/\" target=\"_blank\" rel=\"noopener\">The Information Highway From Hell: A Worst Case Scenario\u003c/a>.\"\u003c/p>\n\u003cp>For a live scene with some of the newest gadgetry on display, Shuler visited the office of a Dan Shafer, a “power user” of the latest technologies. Shafer had such cutting-edge technology as a Mac Quadra and a \"cellular\" phone.\u003c/p>\n\u003cp>After Shuler interviewed him in 1993, Shafer continued to write about technology, but he also became the “spiritual teacher in residence” at Unity Monterey Bay. I found Shafer's Facebook page, which was still up even though Shafer had passed away about a year ago.\u003c/p>\n\u003cp>Through Shafer's old church, I got in touch with his widow, who was pleased and shocked I had tracked her down. She thanked me for calling and asked me to send Shuler's story so she could hear her deceased husband’s voice. This doesn't have anything to do with the story, but it was a touching reminder of the power of audio to preserve a moment, or in this case, a person in time.\u003c/p>\n\u003cp>\u003cstrong>Deus Ex Machina\u003c/strong>\u003c/p>\n\u003cp>The last source in Shuler's story is Paul Saffo. He was, and still is, a “technology forecaster.” He's a professor at Stanford University School of Engineering. Back then, Saffo was skeptical about some of the utopian promises being attached to the internet and computing, especially as it related to work.\u003c/p>\n\u003cp>“The danger is that we will allow the anytime, anyplace office to become the every time, everyplace office,\" Saffo told Shuler.\u003c/p>\n\u003cp>When I spoke with Saffo, he described the '90s as a period of unbridled optimism about technology. But he wasn't surprised by the sentiment. He said it followed a typical pattern.\u003c/p>\n\u003cp>“When new technology arrives, inevitably we approach it with naive optimism,” Saffo said. “It is going to be the thing that solves all of our problems, cures the common cold and brings in world peace. That’s exactly how everybody looked at the worldwide web and what we now call social media.\"\u003c/p>\n\u003cp>Saffo still has an admiration of computers and the internet. He fondly recalls his college days of playing on Harvard's big mainframe computer and hacking telephones or \"phone freaking.\" But unlike 1993, Saffo says it is now far less fashionable to be so optimistic about technology. He believes we need to be wary of the dangers of our digital creations.\u003c/p>\n\u003cp>\"As Heraclitus put it so nicely a couple of millennia ago, nothing new comes into our lives without a hidden curse,\" Saffo said. \"And the more powerful the thing is, the more subtle the curse.\"\u003c/p>\n\u003cp>\u003c/p>\u003c/div>","attributes":{"named":{},"numeric":[]}},{"type":"component","content":"","name":"ad","attributes":{"named":{"label":"floatright"},"numeric":["floatright"]}},{"type":"contentString","content":"\u003cdiv class=\"post-body\">\u003cp>\u003c/p>\n\u003cp>Over the last 25 years, we have unleashed things far more powerful than a fax machine you can take to the beach, a pay phone with a video screen or an ATM where you can buy concert tickets. By Heraclitus's logic, the curses today will be far more subtle than those of Shuler's time.\u003c/p>\n\n\u003c/div>\u003c/p>","attributes":{"named":{},"numeric":[]}}],"link":"/news/11665625/virtual-worlds-reassessing-our-tech-predictions-25-years-later","authors":["253"],"series":["news_23073"],"categories":["news_8","news_356","news_248"],"tags":["news_23119","news_23103","news_22800","news_353"],"featImg":"news_11665640","label":"news_23073"}},"programsReducer":{"possible":{"id":"possible","title":"Possible","info":"Possible is hosted by entrepreneur Reid Hoffman and writer Aria Finger. Together in Possible, Hoffman and Finger lead enlightening discussions about building a brighter collective future. The show features interviews with visionary guests like Trevor Noah, Sam Altman and Janette Sadik-Khan. Possible paints an optimistic portrait of the world we can create through science, policy, business, art and our shared humanity. It asks: What if everything goes right for once? How can we get there? Each episode also includes a short fiction story generated by advanced AI GPT-4, serving as a thought-provoking springboard to speculate how humanity could leverage technology for good.","airtime":"SUN 2pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Possible-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.possible.fm/","meta":{"site":"news","source":"Possible"},"link":"/radio/program/possible","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/possible/id1677184070","spotify":"https://open.spotify.com/show/730YpdUSNlMyPQwNnyjp4k"}},"1a":{"id":"1a","title":"1A","info":"1A is home to the national conversation. 1A brings on great guests and frames the best debate in ways that make you think, share and engage.","airtime":"MON-THU 11pm-12am","imageSrc":"https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/1a.jpg","officialWebsiteLink":"https://the1a.org/","meta":{"site":"news","source":"npr"},"link":"/radio/program/1a","subscribe":{"npr":"https://rpb3r.app.goo.gl/RBrW","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=1188724250&at=11l79Y&ct=nprdirectory","tuneIn":"https://tunein.com/radio/1A-p947376/","rss":"https://feeds.npr.org/510316/podcast.xml"}},"all-things-considered":{"id":"all-things-considered","title":"All Things Considered","info":"Every weekday, \u003cem>All Things Considered\u003c/em> hosts Robert Siegel, Audie Cornish, Ari Shapiro, and Kelly McEvers present the program's trademark mix of news, interviews, commentaries, reviews, and offbeat features. Michel Martin hosts on the weekends.","airtime":"MON-FRI 1pm-2pm, 4:30pm-6:30pm\u003cbr />SAT-SUN 5pm-6pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/All-Things-Considered-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.npr.org/programs/all-things-considered/","meta":{"site":"news","source":"npr"},"link":"/radio/program/all-things-considered"},"american-suburb-podcast":{"id":"american-suburb-podcast","title":"American Suburb: The Podcast","tagline":"The flip side of gentrification, told through one town","info":"Gentrification is changing cities across America, forcing people from neighborhoods they have long called home. Call them the displaced. Now those priced out of the Bay Area are looking for a better life in an unlikely place. American Suburb follows this migration to one California town along the Delta, 45 miles from San Francisco. But is this once sleepy suburb ready for them?","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/American-Suburb-Podcast-Tile-703x703-1.jpg","officialWebsiteLink":"/news/series/american-suburb-podcast","meta":{"site":"news","source":"kqed","order":"13"},"link":"/news/series/american-suburb-podcast/","subscribe":{"npr":"https://rpb3r.app.goo.gl/RBrW","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?mt=2&id=1287748328","tuneIn":"https://tunein.com/radio/American-Suburb-p1086805/","rss":"https://ww2.kqed.org/news/series/american-suburb-podcast/feed/podcast","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkMzMDExODgxNjA5"}},"baycurious":{"id":"baycurious","title":"Bay Curious","tagline":"Exploring the Bay Area, one question at a time","info":"KQED’s new podcast, Bay Curious, gets to the bottom of the mysteries — both profound and peculiar — that give the Bay Area its unique identity. And we’ll do it with your help! You ask the questions. You decide what Bay Curious investigates. And you join us on the journey to find the answers.","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Bay-Curious-Podcast-Tile-703x703-1.jpg","imageAlt":"\"KQED Bay Curious","officialWebsiteLink":"/news/series/baycurious","meta":{"site":"news","source":"kqed","order":"4"},"link":"/podcasts/baycurious","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/bay-curious/id1172473406","npr":"https://www.npr.org/podcasts/500557090/bay-curious","rss":"https://ww2.kqed.org/news/category/bay-curious-podcast/feed/podcast","google":"https://podcasts.google.com/feed/aHR0cHM6Ly93dzIua3FlZC5vcmcvbmV3cy9jYXRlZ29yeS9iYXktY3VyaW91cy1wb2RjYXN0L2ZlZWQvcG9kY2FzdA","stitcher":"https://www.stitcher.com/podcast/kqed/bay-curious","spotify":"https://open.spotify.com/show/6O76IdmhixfijmhTZLIJ8k"}},"bbc-world-service":{"id":"bbc-world-service","title":"BBC World Service","info":"The day's top stories from BBC News compiled twice daily in the week, once at weekends.","airtime":"MON-FRI 9pm-10pm, TUE-FRI 1am-2am","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/BBC-World-Service-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.bbc.co.uk/sounds/play/live:bbc_world_service","meta":{"site":"news","source":"BBC World Service"},"link":"/radio/program/bbc-world-service","subscribe":{"apple":"https://itunes.apple.com/us/podcast/global-news-podcast/id135067274?mt=2","tuneIn":"https://tunein.com/radio/BBC-World-Service-p455581/","rss":"https://podcasts.files.bbci.co.uk/p02nq0gn.rss"}},"code-switch-life-kit":{"id":"code-switch-life-kit","title":"Code Switch / Life Kit","info":"\u003cem>Code Switch\u003c/em>, which listeners will hear in the first part of the hour, has fearless and much-needed conversations about race. Hosted by journalists of color, the show tackles the subject of race head-on, exploring how it impacts every part of society — from politics and pop culture to history, sports and more.\u003cbr />\u003cbr />\u003cem>Life Kit\u003c/em>, which will be in the second part of the hour, guides you through spaces and feelings no one prepares you for — from finances to mental health, from workplace microaggressions to imposter syndrome, from relationships to parenting. The show features experts with real world experience and shares their knowledge. Because everyone needs a little help being human.\u003cbr />\u003cbr />\u003ca href=\"https://www.npr.org/podcasts/510312/codeswitch\">\u003cem>Code Switch\u003c/em> offical site and podcast\u003c/a>\u003cbr />\u003ca href=\"https://www.npr.org/lifekit\">\u003cem>Life Kit\u003c/em> offical site and podcast\u003c/a>\u003cbr />","airtime":"SUN 9pm-10pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Code-Switch-Life-Kit-Podcast-Tile-360x360-1.jpg","meta":{"site":"radio","source":"npr"},"link":"/radio/program/code-switch-life-kit","subscribe":{"apple":"https://podcasts.apple.com/podcast/1112190608?mt=2&at=11l79Y&ct=nprdirectory","google":"https://podcasts.google.com/feed/aHR0cHM6Ly93d3cubnByLm9yZy9yc3MvcG9kY2FzdC5waHA_aWQ9NTEwMzEy","spotify":"https://open.spotify.com/show/3bExJ9JQpkwNhoHvaIIuyV","rss":"https://feeds.npr.org/510312/podcast.xml"}},"commonwealth-club":{"id":"commonwealth-club","title":"Commonwealth Club of California Podcast","info":"The Commonwealth Club of California is the nation's oldest and largest public affairs forum. As a non-partisan forum, The Club brings to the public airwaves diverse viewpoints on important topics. The Club's weekly radio broadcast - the oldest in the U.S., dating back to 1924 - is carried across the nation on public radio stations and is now podcasting. Our website archive features audio of our recent programs, as well as selected speeches from our long and distinguished history. This podcast feed is usually updated twice a week and is always un-edited.","airtime":"THU 10pm, FRI 1am","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Commonwealth-Club-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.commonwealthclub.org/podcasts","meta":{"site":"news","source":"Commonwealth Club of California"},"link":"/radio/program/commonwealth-club","subscribe":{"apple":"https://itunes.apple.com/us/podcast/commonwealth-club-of-california-podcast/id976334034?mt=2","google":"https://podcasts.google.com/feed/aHR0cDovL3d3dy5jb21tb253ZWFsdGhjbHViLm9yZy9hdWRpby9wb2RjYXN0L3dlZWtseS54bWw","tuneIn":"https://tunein.com/radio/Commonwealth-Club-of-California-p1060/"}},"considerthis":{"id":"considerthis","title":"Consider This","tagline":"Make sense of the day","info":"Make sense of the day. Every weekday afternoon, Consider This helps you consider the major stories of the day in less than 15 minutes, featuring the reporting and storytelling resources of NPR. Plus, KQED’s Bianca Taylor brings you the local KQED news you need to know.","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Consider-This-Podcast-Tile-703x703-1.jpg","imageAlt":"Consider This from NPR and KQED","officialWebsiteLink":"/podcasts/considerthis","meta":{"site":"news","source":"kqed","order":"7"},"link":"/podcasts/considerthis","subscribe":{"apple":"https://podcasts.apple.com/podcast/id1503226625?mt=2&at=11l79Y&ct=nprdirectory","npr":"https://rpb3r.app.goo.gl/coronavirusdaily","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5ucHIub3JnLzUxMDM1NS9wb2RjYXN0LnhtbA","spotify":"https://open.spotify.com/show/3Z6JdCS2d0eFEpXHKI6WqH"}},"forum":{"id":"forum","title":"Forum","tagline":"The conversation starts here","info":"KQED’s live call-in program discussing local, state, national and international issues, as well as in-depth interviews.","airtime":"MON-FRI 9am-11am, 10pm-11pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Forum-Podcast-Tile-703x703-1.jpg","imageAlt":"KQED Forum with Mina Kim and Alexis Madrigal","officialWebsiteLink":"/forum","meta":{"site":"news","source":"kqed","order":"8"},"link":"/forum","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/kqeds-forum/id73329719","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM5NTU3MzgxNjMz","npr":"https://www.npr.org/podcasts/432307980/forum","stitcher":"https://www.stitcher.com/podcast/kqedfm-kqeds-forum-podcast","rss":"https://feeds.megaphone.fm/KQINC9557381633"}},"freakonomics-radio":{"id":"freakonomics-radio","title":"Freakonomics Radio","info":"Freakonomics Radio is a one-hour award-winning podcast and public-radio project hosted by Stephen Dubner, with co-author Steve Levitt as a regular guest. 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One of public radio's most popular programs, Fresh Air features intimate conversations with today's biggest luminaries.","airtime":"MON-FRI 7pm-8pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Fresh-Air-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.npr.org/programs/fresh-air/","meta":{"site":"radio","source":"npr"},"link":"/radio/program/fresh-air","subscribe":{"npr":"https://rpb3r.app.goo.gl/4s8b","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=214089682&at=11l79Y&ct=nprdirectory","tuneIn":"https://tunein.com/radio/Fresh-Air-p17/","rss":"https://feeds.npr.org/381444908/podcast.xml"}},"here-and-now":{"id":"here-and-now","title":"Here & Now","info":"A live production of NPR and WBUR Boston, in collaboration with stations across the country, Here & Now reflects the fluid world of news as it's happening in the middle of the day, with timely, in-depth news, interviews and conversation. Hosted by Robin Young, Jeremy Hobson and Tonya Mosley.","airtime":"MON-THU 11am-12pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Here-And-Now-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"http://www.wbur.org/hereandnow","meta":{"site":"news","source":"npr"},"link":"/radio/program/here-and-now","subsdcribe":{"apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?mt=2&id=426698661","tuneIn":"https://tunein.com/radio/Here--Now-p211/","rss":"https://feeds.npr.org/510051/podcast.xml"}},"how-i-built-this":{"id":"how-i-built-this","title":"How I Built This with Guy Raz","info":"Guy Raz dives into the stories behind some of the world's best known companies. How I Built This weaves a narrative journey about innovators, entrepreneurs and idealists—and the movements they built.","imageSrc":"https://ww2.kqed.org/news/wp-content/uploads/sites/10/2018/05/howIBuiltThis.png","officialWebsiteLink":"https://www.npr.org/podcasts/510313/how-i-built-this","airtime":"SUN 7:30pm-8pm","meta":{"site":"news","source":"npr"},"link":"/radio/program/how-i-built-this","subscribe":{"npr":"https://rpb3r.app.goo.gl/3zxy","apple":"https://itunes.apple.com/us/podcast/how-i-built-this-with-guy-raz/id1150510297?mt=2","tuneIn":"https://tunein.com/podcasts/Arts--Culture-Podcasts/How-I-Built-This-p910896/","rss":"https://feeds.npr.org/510313/podcast.xml"}},"inside-europe":{"id":"inside-europe","title":"Inside Europe","info":"Inside Europe, a one-hour weekly news magazine hosted by Helen Seeney and Keith Walker, explores the topical issues shaping the continent. No other part of the globe has experienced such dynamic political and social change in recent years.","airtime":"SAT 3am-4am","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Inside-Europe-Podcast-Tile-300x300-1.jpg","meta":{"site":"news","source":"Deutsche Welle"},"link":"/radio/program/inside-europe","subscribe":{"apple":"https://itunes.apple.com/us/podcast/inside-europe/id80106806?mt=2","tuneIn":"https://tunein.com/radio/Inside-Europe-p731/","rss":"https://partner.dw.com/xml/podcast_inside-europe"}},"latino-usa":{"id":"latino-usa","title":"Latino USA","airtime":"MON 1am-2am, SUN 6pm-7pm","info":"Latino USA, the radio journal of news and culture, is the only national, English-language radio program produced from a Latino perspective.","imageSrc":"https://ww2.kqed.org/radio/wp-content/uploads/sites/50/2018/04/latinoUsa.jpg","officialWebsiteLink":"http://latinousa.org/","meta":{"site":"news","source":"npr"},"link":"/radio/program/latino-usa","subscribe":{"npr":"https://rpb3r.app.goo.gl/xtTd","apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=79681317&at=11l79Y&ct=nprdirectory","tuneIn":"https://tunein.com/radio/Latino-USA-p621/","rss":"https://feeds.npr.org/510016/podcast.xml"}},"live-from-here-highlights":{"id":"live-from-here-highlights","title":"Live from Here Highlights","info":"Chris Thile steps to the mic as the host of Live from Here (formerly A Prairie Home Companion), a live public radio variety show. Download Chris’s Song of the Week plus other highlights from the broadcast. Produced by American Public Media.","airtime":"SAT 6pm-8pm, SUN 11am-1pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Live-From-Here-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.livefromhere.org/","meta":{"site":"arts","source":"american public media"},"link":"/radio/program/live-from-here-highlights","subscribe":{"apple":"https://itunes.apple.com/us/podcast/id1167173941","tuneIn":"https://tunein.com/radio/Live-from-Here-Highlights-p921744/","rss":"https://feeds.publicradio.org/public_feeds/a-prairie-home-companion-highlights/rss/rss"}},"marketplace":{"id":"marketplace","title":"Marketplace","info":"Our flagship program, helmed by Kai Ryssdal, examines what the day in money delivered, through stories, conversations, newsworthy numbers and more. Updated Monday through Friday at about 3:30 p.m. PT.","airtime":"MON-FRI 4pm-4:30pm, MON-WED 6:30pm-7pm","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Marketplace-Podcast-Tile-360x360-1.jpg","officialWebsiteLink":"https://www.marketplace.org/","meta":{"site":"news","source":"American Public Media"},"link":"/radio/program/marketplace","subscribe":{"apple":"https://itunes.apple.com/WebObjects/MZStore.woa/wa/viewPodcast?s=143441&mt=2&id=201853034&at=11l79Y&ct=nprdirectory","tuneIn":"https://tunein.com/radio/APM-Marketplace-p88/","rss":"https://feeds.publicradio.org/public_feeds/marketplace-pm/rss/rss"}},"mindshift":{"id":"mindshift","title":"MindShift","tagline":"A podcast about the future of learning and how we raise our kids","info":"The MindShift podcast explores the innovations in education that are shaping how kids learn. Hosts Ki Sung and Katrina Schwartz introduce listeners to educators, researchers, parents and students who are developing effective ways to improve how kids learn. We cover topics like how fed-up administrators are developing surprising tactics to deal with classroom disruptions; how listening to podcasts are helping kids develop reading skills; the consequences of overparenting; and why interdisciplinary learning can engage students on all ends of the traditional achievement spectrum. This podcast is part of the MindShift education site, a division of KQED News. KQED is an NPR/PBS member station based in San Francisco. You can also visit the MindShift website for episodes and supplemental blog posts or tweet us \u003ca href=\"https://twitter.com/MindShiftKQED\">@MindShiftKQED\u003c/a> or visit us at \u003ca href=\"/mindshift\">MindShift.KQED.org\u003c/a>","imageSrc":"https://cdn.kqed.org/wp-content/uploads/2024/04/Mindshift-Podcast-Tile-703x703-1.jpg","imageAlt":"KQED MindShift: How We Will Learn","officialWebsiteLink":"/mindshift/","meta":{"site":"news","source":"kqed","order":"2"},"link":"/podcasts/mindshift","subscribe":{"apple":"https://podcasts.apple.com/us/podcast/mindshift-podcast/id1078765985","google":"https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5tZWdhcGhvbmUuZm0vS1FJTkM1NzY0NjAwNDI5","npr":"https://www.npr.org/podcasts/464615685/mind-shift-podcast","stitcher":"https://www.stitcher.com/podcast/kqed/stories-teachers-share","spotify":"https://open.spotify.com/show/0MxSpNYZKNprFLCl7eEtyx"}},"morning-edition":{"id":"morning-edition","title":"Morning Edition","info":"\u003cem>Morning Edition\u003c/em> takes listeners around the country and the world with multi-faceted stories and commentaries every weekday. 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