On Monday, a JetBlue flight attendant walked off the job using an aircraft’s emergency slide after an altercation with a passenger. Some think him a hero, others a criminal. How can businesses deal with disgruntled workers? And how can workers improve job satisfaction without going over the edge?

Guests:
Robert Sutton, professor of management science and engineering at Stanford University and author of "Good Boss, Bad Boss: How to Be the Best and Learn from the Worst"
Deborah Annes, associate professor and chair of undergraduate management programs at Golden Gate University's School of Business
Lewis Maltby, president and founder of the National Workrights Institute, former head of the ACLU's National Workplace Rights Office and author of "Can They Do That? Retaking Our Fundamental Rights in the Workplace"

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